this product catalogue digital 2014

The Health Informatics ServiceInforming Healthcare

INFORMING HEALTHCARE

2004 ~ 2014

YEARS OFTHE

HEA

LTH I

NFORMATICS SERVICE

PRODUCT CATALOGUE

2014

TH

IS CH

FT 2014 - Pub

lished

May 2014 www.this.nhs.uk

The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust

CONTENTS

APPLICATION DEVELOPMENT4

5

6

7

8

9

AN INTRODUCTION TO THE HEALTH INFORMATICS SERVICE3

10

11 SURVEYS

INFORMATION GOVERNANCE12

13CONSULTANCY IT & INFORMATION14

SERVER HOSTING

CLINICAL CODING AUDIT SERVICE15

KNOWLEDGE PORTAL

WEBSITE DEVELOPMENT

MICROSOFT OFFICE SPECIALIST TRAINING

THE NATIONAL PATHOLOGY EXCHANGE

PROJECT MANAGEMENT

PARTNERSHIP WORKING16

ENCRYPT THIS TM

RISING TO OUR

CUSTOMERS CHALLENGES

INNOVATIVE SOLUTIONS

THAT DELIVER A POSITIVE

IMPACT TO YOUR PERFORMANCE


2004 ~ 2014

YEARS OFTHE

HEA

LTH I

NFORMATICS SERVICE

THIS Product Catalogue 2014 3

Dear CustomerPlease allow me to Introduce; The Health Informatics Service (THIS) Product Catalogue. We have over 10 years experience in the field of Technology and Information and our goal has always been to provide the highest quality service at a competitive price with the best possible customer experience.

This catalogue contains some carefully selected simple technological solutions and systems that we believe will help drive efficiency and productivity across your organisation.

If you want to learn more about the range of products and services we provide please do not hesitate to contact us.

Lets make THIS work for you!

Mandy Griffin Chief Operating Officer

Introduction

THIS Product Catalogue 20144

80%

Info.

5x Create apps 5x faster than traditional development methods.

KEY BENEFITS3 Mobilise any clinical or operational process3 Create fully bespoke, fully integrated

mobile apps3 Develop apps 5x faster and 80% cheaper,

compared to traditional development methods

3 Apply to all departments within the organisation

3 Benefit from cross-platform flexibility as standard

01ApplicationDevelopment

In collaboration with our commercial partner, CommonTime, we have introduced a new product offering for 2014 the design, development and deployment of Apps. The partnership builds on THISs 10 years experience of providing IM&T services and solutions into the NHS and CommonTimes experience in providing enterprise mobility to a range of clients over the last 15 years.

The platform used is operating system agnostic and can easily integrate with existing clinical and non-clinical systems. Powered by the mDesign platform, a standards-based development environment for the creation and deployment of mobile healthcare apps, mDesign allows healthcare organisations to convert paper-based processes into fully functional, feature rich mobile apps quickly and easily.

The Dashboard App that has been developed is great as it allows me to access real time information regarding how the hospital is performing via my iPhone regardless of whether I am onsite or offsite.

Janet PowellAssociate Director of Nursing CHFT

When on call at home or on the move I now have access to key current hospital activity stats for the day through this App. This makes a real difference.

Julie BarlowAssistant Divisional Director CHFT


CMS Take control and manage your own content from any internet connection.

Mobile Offer your site up to mobile users with a fully responsive design.

Design Develop brand exposure with creative communicationssolutions.

KEY BENEFITS3 All websites and intranets built on a

content management system allowing site admins to manage their own content 24/7

3 Managed design process from brand creation to full marketing materials

3 Reach mobile users with a fully responsive website design

3 Your content managed website design can be refreshed at anytime without affecting the content

3 Affordable design solutions that support NHS Trust media campaigns and brand/service development.

3 A design service that understands the constraints of low budgets and the need for a strong visual identity.

3 Specialists in problem solving and offering creative solutions for projects across all media.

02Website Development

Our core function and experience comes in designing and creating websites and intranets which are content managed giving the client the power to maintain their content and online presence. Our sites are built to web accessibility standards and incorporate responsive designs which can be viewed and used effectively on all mobile devices regardless of platform. We are also able to deliver database driven web applications for clinical or business, whilst our robust web applications enable users to automate complex processes within diverse environments.

Our graphic design expertise can help you to stand out from the competition. We want to inspire you and help to build a brand that can be recognisable and exciting and then apply your visual identity across all media and communications that need to fall in line to create a strong corporate identity.The design and development skills of the team combine to build secure cross-platform apps, which are built to your requirements and are capable of working when there is little or no mobile data connection.

THIS understood our vision and ensured our project had consistency, practicality and impact. The new HPS identity and website has hugely raised the profile of the unit and we are finding that there are more possibilities for creating business partnerships because we are a professional, forward thinking unit.

Sarah Clenton HPS Business Manager

Our new site has provided a distinct identity for the NHS libraries in Leeds. The branding project allowed an opportunity for the library teams to re-evaluate their key messages and reinvigorate the channels they use and how they are presented. The branding is now used across all promotional materials.

Jenny Makeham Leeds Libraries For Health


The Knowledge Portal is a bespoke web based business intelligence solution designed by our NHS informatics professionals who understand the requirements of you and your organisation.

We have developed and refined a suite of NHS Acute Trust models which support our long term Information Strategy for self service Business Intelligence provision. These models give a graphical and tabular representation of data, allowing the user to drill through from high level to patient level information in a secure and user friendly way.

We are now in a position to offer a number of these models ready made for implementation at your organisation.

Models currently available include:

03The Knowledge Portal

Analyse Analyse 7.5 million records (e.g. 3 years worth of pathology) in seconds.

Access Access in-depth mortality analysis via a few mouse clicks.

KEY BENEFITS3 Real time information3 Easily accessible from various platforms

(web based on a PC or on mobile devices via an app for android and IOS)

3 Intuitive3 Information all in one place 3 Resilient and responsive

3 Allows the assessment of relative performance

3 Self sufficient information provision frees up analyst time from routine reporting

3 Organisation wide consistency 3 Can be tailored for specific customer

groups

Inpatients Outpatients A&E Referrals Mortality Waiting lists Theatre utilisation

Bed occupancy Pathology Radiology Community Therapies Pharmaceuticals Contract monitoring

Updates Keep on top of your A&E and bed position with live, accurate updates.

The reporting that you showed us is excellent and given the daily updates to the data warehouse and day by day reporting that this enables, is the best I have seen in my recent set of visits.

Finance Director, NW England NHS Trust

As an analyst I use the Knowledge Portal on a daily basis, the models are excellent for processing large amounts of data effortlessly. Tasks which could have taken hours previously, now take minutes.

Information Manager, Calderdale and Huddersfield NHS Foundation Trust


Courses that allow you to study online at your own pace to gain Microsoft Office Qualifications. The Microsoft Office Specialist (MOS) qualifications are Microsofts official Desktop applications. They are globally recognised qualifications that will enable you to improve your skills in Microsoft Office 2007 & 2010, helping you to achieve the growing demand for a qualified, knowledgeable, effective and efficient workforce.

04Microsoft Office Specialist Training

40 Provide services and solutions to over 40 separate organisations throughout the UK.

Costs that are extremely viable.

KEY BENEFITS3 Globally recognised qualifications3 Become a Microsoft Specialist3 Access to a team of highly skilled and experienced Trainers3 Self-paced learning either in the work place or at home3 Tutor support available3 Immediate access to your results3 Practice exams are available

Qualifications Equivalent to Level 2 (GCSE Grade A-C) Level 3 (A Level) Word Core Outlook Core Word Expert Excel Core SharePoint (2010 only) Excel Expert PowerPoint Core Access Core

Skills

Become a Microsoft Specialist.

My reason for enrolling on MOS was to keep up to date with the latest developments in Office, in particular Excel. It is a chance to learn away from the normal office environment. Help is on hand from the learning facilitator when I get stuck.

Tony Geering Senior Information Analyst / Deputy Team

Manager Provider Services

It is helping me prepare and edit clinical letters and clinical reports quicker and efficiently, especially when my secretary is away. It is also helping me to complete clinical forms electronically.

Praveen Thyarrapa Consultant Psychiatrist

IT ACADEMY PROGRAM


Data

Industry recognised data encryption standards.

KEY BENEFITS3 It allows you to safely encrypt large

amounts of data from patient or administration systems/paper records (scanned) within Primary and Secondary Care settings as well as private organisations.

3 Reduces Stationery, Printer Accessories, Postage and Faxing costs as all patient/client information is downloaded and encrypted to disc.

3 Its versatility can be utilised for: Sending Patient/Client Information to Releasing Medical Records for Compensation Claims, Sending to Other Organisations Securely, Storing Deceased Patient Information and for any enquiries regarding the Freedom of Information Act 2000.

Releasing Medical Records for Compensation Claims The release of medical records to solicitors and others continues to place a substantial burden on Practices. Whether it is photocopying the Lloyd George, or printing off the electronic record, it is very time consuming. Then there is the actual monetary costs, staff time, postage, paper, ink and so on.

To considerably reduce these costs we have developed a system called Encrypt THIS. Simply put, the electronic patient record is exported and the Lloyd George scanned to a secure folder. The information is then encrypted to approved NHS & GMC standards. The encrypted information is then burnt to a CD and sent via ordinary Royal Mail. No need for recorded or tracked delivery.

Practices that are using the system have said the following: It is so easy to use No more standing over the photocopier You mean I can just leave it and it will do

it by itself That was quick

05Encrypt THIS


RAM

Servers up to 256GB of RAM.

NHS

NHS Registration.

KEY BENEFITS3 High availability physical and virtual Servers

up to 256GB of RAM3 Hosted inside N3/PSN for security and

public sector access3 24*7 monitoring, support, patching and

hourly scheduled back up provided3 SLAs to meet your growing business

demand3 New system implementation discussions

available in partnership with your 3rd party supplier

3 Dedicated Service Desk with self-service ticketing system and escalation process

3 NHS domain registration and NHS email addresses

3 Remote KVM root admin offered via secure browser based connection from anywhere

3 Dedicated technical support engineers employed and integrated within the NHS environment

3 Dedicated Service Account Manager3 Pay as you grow hosting options with

monthly growth prediction reporting3 NHS secure and redundant data centres

employing latest monitoring and performance tools

3 ISO accredited operations and security processes

3 Backup agents for all operating systems and MS SQL, My SQL, Oracle

3 Private and secure rapid offsite disk to disk backup

3 Active Directory integration available

Built to meet the demanding and ever changing needs of your business, we provide Server and Application hosting in our UK based Data Centres.

That headache of managing your own Hardware refresh, OS Patching, Backups and Monitoring can be taken away with a solution customised for your needs and budget, leaving you to focus on key areas of growing your business.

06Server Hosting

Security

Hosted inside N3/PSN for security.


The National Pathology Exchange is a lab to lab messaging solution that THIS co-host with XLab limited. NPEx provides a LIMS agnostic solution capable of transferring work between any two connected sites.

NPEx is a single digital hub designed to connect all NHS laboratories in the UK. NPEx also provides a mechanism for mapping between local codes and vendor specific technologies to national and international standards by utilising standards such as SNOMED-CT, NLMC and HL7.

07The NationalPathology Exchange

2.5x

Improvement in test turnaround time.

NLMC

Standards compliant with NLMC.

KEY BENEFITS3 LIMS agnostic, receive and send tests from

any vendor, to any vendor3 Robust, reliable transport of laboratory

messages3 2.5 times (on average) improvement in test

turnaround time3 No need to change your LIMS3 Standards compliant with NLMC3 Reduced clinical risk when diagnosing a

patient

3 Faster turnaround times to diagnose and treat patients

3 Full electronic based system leads to less time spent on administration

3 Improved reliability as results cannot be lost in transit

3 Improved safety by removing the use of paper and eliminating paper-based transcription errors

LIMS LIMS agnostic, receive and send tests from any vendor, to any vendor.

It took three or four days for samples to be received via post and now it takes minutes, so its a huge advantage

Alan Blackley IM&T Manager, Manchester

The NPEx system has reduced the turnaround time by around 3 to 4 days

Pauline Westbrook Lab Manager, Trafford General Hospital

Central to a high quality patient-centred service is listening to people, involving them in decisions about their care and being responsive to their views, experiences and references.

THIS Survey Service can help you to collect and make sense of your patient experience data and use it effectively to improve patient experience. Understanding the views and opinions of your patients, the public and staff better enables you to deliver patient-centred care.

We have a range of services that can be used to help you get the most out of your patient experience surveys. We offer a fully tailored approach to suit your needs from the initial scoping to understanding the outputs including asking the right questions, collection of the data, analysis, reporting and helping you to make sense of the results.

08THIS Survey Service

Design

Flexible and tailored to meet your specific needs.

Data

Use data effectively to improve the patient experience.

KEY BENEFITS3 Flexible and tailored to meet your specific

needs3 We provide expertise around the right

questions to ask in order to get the best understanding of your patients experience

3 Questionnaires can be designed for any condition, treatment or healthcare setting

3 Various methods available, including web-forms, paper, tablets or a combination

3 Questionnaires are distributed and the information collected in a secure manner that protects the confidentiality of your patients

3 We provide analysis of both qualitative and quantitative data

3 High level and detailed reporting are available

Report

High level and detailed reporting are available.


Our Team is qualified in Information Governance, Information Security, Health Care Management and Teaching. We work extensively in the Public Sector, Voluntary Sector and the Private Sector and particularly in Health and Social Care. We provide Consultancy, Training and Learning Products for the whole of the Information Governance arena, including:

Freedom of Information Data Protection & Confidentiality Environmental Information Regulations Information Security Senior Information Risk Owners Caldicott Guardians Privacy Impact Assessments Information Asset Owners & Administrators Data Flow Mapping Records Management Data Quality IT security, anti-virus assurance, internet filtering

and reporting

09Information Governance

Risk

Risk and Incident Management.

Toolkit

Information Governance Toolkit submission.

KEY BENEFITS AND BENEFITS3 Training - bespoke, open courses3 Information Governance induction training 3 Mandatory or refresher training

We also provide a range of additional off the shelf training courses, but all training can be adapted to suit your organisational needs and can be provided in a variety of ways from formal presentations, to small group discussions to scenario based workshops.

3 High quality specialist support and assistance to help you successfully complete your annual Information Governance Toolkit including the development and implementation of policy, procedure and guidance materials.

3 Specialist advice and support including risk and incident management.

3 Advice and support to ensure that your policies, information sharing protocols and agreements are always secure and up to date.

3 Compliance with Industry standards in IT security, anti-virus assurance, internet filtering and reporting.

3 Liaising on your behalf and advising on any matter that involves the Information Commissioners Office.

Security

Compliance with IT Security industry standards.


Success

Project Success Stories.

Benefits

Realise the Benefits.

Buy In

Ensure stakeholder engagement and buy in .

KEY SERVICES & BENEFITS3 Initial scoping of your requirement, to see

if its feasible and indeed viable in financial and qualitative terms to your organisation, with a key focus placed on benefits and expectations.

3 Project delivery through establishing governance and assurance structures, planning and implementation, reporting (milestones, timelines, RAG status), stakeholder engagement with a particular emphasis on driving through change through collaborative working.

3 Maintaining viability through monitoring and managing change, identifying project risks and issues and troubleshooting throughout the project lifecycle.

3 Communicating by liaising with your current communication lines to drive through the objectives you desire into your organisation, while keeping everyone informed.

3 Realising Benefits which can be achieved during and sometime after project closure, to ensure you are able to evidence the why did we do this to your stakeholders.

Our Project Management services cover a spectrum of roles that can be delivered either individually, or as an integrated set of inputs tailored to your particular needs.

All services can be provided for short, medium and long term projects.

10Project Management

We offer comprehensive, client-focused Project Management services, delivered by senior professionals who possess a broad range of skills, experiences and attributes. All of our consultants are Prince2 and MSP certified. We also offer a full Programme Management Office (PMO) service, which is able to provide assessment, governance, tools and people to improve your delivery capability and performance.

Our core objective is to always work collaboratively with clients to maximise project success and improve your project delivery. Our management style is very hands-on; leading, enabling, getting involved, understanding the detail of issues. We focus on fostering good stakeholder relationships that endure and continually promote a project culture dedicated to successful outcomes.

Our consultants will guide you through the entire project lifecycle and on to operational transition and benefit realisation.



11IM & T Specialist Consultancy

KEY BENEFITS3 Independent objective view 3 Access to highly qualified professionals3 Expertise in all information and

technological services 3 We complete reviews sooner and quicker

to get desired results faster by avoiding costly delays and learning curves.

3 We can increase productivity by optimising your operations and your teams skills.

3 We can improve the quality of your processes and measurements by avoiding common errors.

3 We can reduce costs by eliminating unnecessary steps and avoiding the trial-and-error approach.

Information Our areas of expertise cover, commissioning, performance management, data quality, clinical coding, national returns, SUS submission. We also provide in-depth knowledge in many areas including inpatients, outpatients, A&E, cancer, bed occupancy, community, theatre utilisation, contract monitoring amongst others.

TechnologyWe provide full technologhy assessments in order to support your business planning processes, as well as providing professional advice towards developing your organisational IT strategy. We can also provide many other specialist consultancy services to support your organisational delivery:

We offer comprehensive, client focused consultancy services, delivered by highly qualified and knowledgeable professionals. The services cover every aspect of Information Technology, including:

Registration Authority Programme

Management Information Governance Project Management Risk Management Programming /

scheduling

Procurement advice Project set-up

consultancy Change Management Project review /

turnaround project monitoring

Speed

Get desired results faster by avoiding costly delays.

Quality Improve the quality of your processes and measurements by avoiding common errors.

Cost

Reduce costs by eliminating unnecessary steps.

12Clinical Coding Audit Service

Audits

High Quality Coding Audits.

KEY BENEFITS3 Audited and validated data gives you extra

confidence that you are reporting on a true reflection of your organisations activity

3 Identify training needs3 Assess coding processes3 Evaluate source documentation

3 HSCIC Accredited Clinical Coding Auditors3 Focus on specialty, clinician or condition

depending on requirements3 Provide feedback to help you improve your

clinical coding

High quality coded clinical data is essential for informing strategic and local decisions in terms of health service and capacity planning and ensuring accurate payment through Payment by Results. It is also crucial to understanding clinical performance and outcomes e.g. HSMR. The high quality of clinically coded data is dependent on highly skilled clinical coders and having a robust programme of clinical audit.

THIS can provide an approved Clinical Coding Auditor who is able to undertake clinical coding audits to meet Information Governance (IG) Toolkit requirements 505 and ad-hoc audits where required.


Data

Increased confidence in your data.

Recent Clinical Audits have allowed us to identify areas where training is required highlighting strengths and/or weaknesses within the Coding Team. They have helped us to identify areas where clinical involvement would improve and support the accuracy of clinical coding. The audit has also provided reassurance to the Trust that the quality of the coded data is robust.

Sharan Boothroyd THIS Clinical Coding Lead

Partnership Working

In an ever changing environment, its vital that businesses are able to evolve, so they can continue to satisfy their customers ever growing needs and expectations.

We have always recognised this necessity, and now more than ever before, we are working to develop innovative solutions that create value through improved execution and deliver a positive impact to performance.

This catalogue includes both our traditional products and services, but also exciting new proposals, some of which have been developed collaboratively with our private and third sector partners.

THIS are always looking for the opportunity to establish new business relationships, to create further advances that would continue to improve informatics provision and deliver benefit across all provider sectors.

If your organisation would like to be part of helping to shape the informatics environment of the future, our team would love to hear from you.


SHAPING THE FUTURE OF

HEALTH INFORMATICS

The Health Informatics ServiceInforming Healthcare


2004 ~ 2014

YEARS OFTHE

HEA

LTH I

NFORMATICS SERVICE

Oak HouseWoodvale Office Park

Woodvale RoadBrighouseHD6 4AB

Telephone: 01484 355420Email: [email protected]

www.this.nhs.uk

@thisnhs

www.linkedin.com/company/the-health-informatics-service

TH

IS CH

FT 2014 - Pub

lished

May 2014www.this.nhs.uk

The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust

this product catalogue digital 2014

Documents

years experience

deployment of apps

rich mobile apps

commontimes experience

mdesign platform

new product offering

nonclinical systems

crossplatform flexibility