• A group of Los Angeles, CA based technology professionals, including software consultants, programmers and database experts.

• Founded in 1993. That’s 14+ years and counting…

• Specializing in mobile-based software solutions for field service, maintenance, facilities management, call tracking, and reporting.

• There are currently over 100 offices and thousands of service technicians using Paradigm’s service and maintenance solutions in the U.S., Canada and Europe.

• Current clients include machine tool service companies, elevator service companies, hospitals, colleges, manufacturing plants, others…

Who is Paradigm?

The FMS system automates the exchange of data with the field technicians. It is designed specifically for elevator companies.

• Customer Service Tickets

• Time Sheet and Payroll Data

• Parts Inventory

• Service Schedules

• Equipment History

• Customer Information

What does FMS do?

Benefits• Eliminates:

• Paper Customer Service Records• Redundant Information• Records Filing & Storage

• Provides:• Customized Scheduling• Electronic Customer Signatures• Job Costing, Parts & Labor• Parts Reordering• Payroll Recap & Reporting• Remote Printing in the field

FMS Modules and Features Elevator Details

Includes Standard Reports.

Install Job Management

PDA / Smartphone Interface

Dispatch Ticket Processing

Rich Application Interface

• Simple and easy to use interface.

• Main icon-bar for graphical navigation

• Resize-able screens and windows

• Standard icons

• Barcode Support

View a list of all open

service calls

Add / Edit Service Call Information

Manage Time Ticket Information…

Capture and display parts and signatures

Print Service Tickets, with electronic signatures, in a format that you can send directly to the customers.

Manage Parts

Listing

Inventory Item Details

• Track unit cost and customer price

• Multiple warehouse / Van locations

• Transfer and adjust inventory with detailed audit records

• Document parts received from vendor orders

Manage Customer Information

Easily view service history

Quickly lookup elevators

Manage entire customer list…

Detailed customer/contract data…

Full 52 Week Service Scheduling System…

Keep track of all installation jobs

Job Details…

Job Comments / Notes

Job Summary Information (with Task Status)

Job Summary Information (with forecasting)

Job Status Tracking

Custom Reports List • FMS Support Crystal Reports as the reporting format

• Create custom templates and check them into the system

• Parameter screens are automatically generated

• Export to Excel, PDF, Word, etc…

• Email reports using MAPI interface

• Standard reports are included

Payroll Report

Used to extract daily and hourly payroll information from service tickets. Can be used to eliminate duplicate payroll entry by technicians

Service History By Customer

Used to display a list of all activity for a particular customer. Report covers any activity on any machine owned by the specified customer

Billing Report

Used to extract daily and hourly billing information from service tickets. Only shows information that the service tech’s marked as billable. Includes labor, parts and prices.

Time Summary Report

Shows payroll information in a summary format.

Parts Inventory

Shows a list, quantity, and price of parts for each specific warehouse, including service vehicles

Field Parts Catalog

Shows a list of all available parts

FMS Database Map / ERD

Open Design and Architecture

All information is provided to allow integration with existing computer systems

Custom PDA Interface

• Contains all relevant fields of information

• Uses familiar “elevator” terminology

• Very easy to use and understand• Compatible with existing

computer systems.

FMS runs software specifically designed for elevator companies with service and construction depts.

PDA Screens

PDA Screens

PDA Screens

PDA Screens

PDA Screens

PDA Screens

Is it new…???

• Updated User Interface Features – Additional drill down capability from most screens– Export all grids to Excel with the click of one button– Edit multiple records at once

• Improved Inventory Management– More tools to manage van inventories– Additional inventory related reports– Truck stock templates, exception reports, etc…

• Reporting– Automated report subscription and delivery– Email service status information to customers

• Support for both Palm OS and Windows Mobile (Pocket PC)• More…

Future Software Enhancements v4.8.0

Is it new…???

• FMS is not new. It was first developed in 1998 and has continually evolved ever since.

• Currently installed and working at over 120 customer offices, including ThyssenKrupp Elevator, HAAS Torrance and FADAL Machining Centers.

• We have lots of experience with Elevator Companies

• Continually enhanced and modified with direct

input from service and repair managers.

• Stable and mature

Is it new…???

• Version 4.8.0 is available NOW!

• Takes approximately 4 weeks to do a complete installation and training after the following:

– initial consultation and needs assessment

– loading of existing data in the system

– customization of report templates for a unique needs.

Ordering Info.

Availability

Questions?

Contact Information:

Maurice Dorris

Technical Consultant

Paradigm Information Systems

Ph: 310-768-2965

Fax: 877-285-4429

mdorris@pdis.com