this chapter gives an elaborate description of management...

101

This chapter gives an elaborate description of management of resources on regular basis

in studied developed Ecotels (Ecotels which are fully certified members of the collection)

and non-Ecotels considering all the five globes-

Environmental Commitment

Water Conservation & Preservation

Energy Efficiency

Solid Waste Management

Employee Environmental Education & Community Involvement

Green initiatives of each Ecotel followed by two non-Ecotels from each cluster- state are

elaborated here.

As city Mumbai under state Maharashtra has two Ecotels, hotels in Mumbai, Maharashtra

are grouped under the same heading whereas hotels in city Lonavla, Maharashtra are

grouped separately.

6.1 HOTELS IN MUMBAI, MAHARASHTRA

Ecotel

THE ORCHID, FIVE-STAR

The Orchid hotel, is one of the very few hotels in the world to maintain top-level Ecotel

certified status.

The Orchid is located in the heart of rapidly growing suburbs with the domestic airport

virtually in its backyard. The Orchid commits towards continually improving

Environmental Management in the hospitality industry, so as to remain leaders by-

Optimizing the use of resources such as energy, perishable food products, water,

paint and paper

Striving to go beyond the applicable environmental laws and other requirements

Enhancing the practice of waste management, which is to reduce, reuse and

recycle

Implementing environmental awareness among suppliers, team members, guests

and the local community

Providing a hygienic and safe working environment in the hotel

102

Increasing and maintaining the green cover


In the midst of increasingly homogeneous hotel industry, The Orchid, with an effort to

stand out from the crowd and attract the attention of travelers, has heightened its level by

various eco-friendly inclusions-

Rehabilitation of the site, which originally included an old building, provides an

interesting backdrop for this leading environmental business hotel. The Orchid is

flanked by greenery on either side providing the much needed break from

pollution.

The building is designed with 72 rooms facing the atrium. These rooms are not

directly exposed to the external elements thus reducing the heat load. Day lighting

in the atrium has been achieved by skylight as an architectural element, detailed in

a manner of doubly layered domes to reduce heat load and noise levels yet

admitting maximum natural light in the atrium space.

The cement used is Portland Pozzalana Cement (PPC) containing 15-20% fly ash.

Internal partitions are made from fertilizer waste, instead of the red bricks, which

are made from the topsoil of the earth. These wall panels are reusable. Another

environment friendly alternative used as material for the external wall structure is

Autoclaved Aerated Concrete (AAC). AAC is manufactured using approximately

60% fly ash. It is the brick substitute building material having excellent thermal

insulation properties and better sound absorption coefficient than ordinary bricks.

The exterior of the hotel is finished with water based paint possessing negligible

Volatile Organic Compound (VOC) content of only 0.0125 and the paint used for

interiors has zero% VOC.

The interior works are made from Medium Density Fibre (MDF), which is

manufactured using cotton stalks. The cotton tree, which grows to a height of 5-6

feet, is cut down after yield and the tree is usually rendered useless. With the help

of advanced technology, the waste stalks of the cotton tree go through a

manufacturing process which includes chipping, sieving, washing and cooking of

the fibre chips. After this lengthy procedure MDF is produced having all the

features of natural wood.

103

At the specialty restaurant called the ‘Vindhyas’ the entire woodwork has been

made from wood recycled from old buildings.

The triple glazed windows are hermetically sealed double glazed unit with an

added reflective glass pane. These windows block the heat of the Sun from

entering the room. An added advantage is that this phenomenon prevents fabric

and furniture colours from fading as the triple glazed unit prevents the infra red

light from the Sun to enter the room. These windows also help in effectively

cutting out the noise pollution from India’s busiest airport.

Despite its natural timber look, master control panel in the guest rooms and

shutters are made from rubber wood. After producing rubber sap, the tree is cut

down and cannot be used for any constructive purpose as the wood acquired from

the rubber tree is soft. The rubber wood then derived is processed and the

upgraded wood is impregnated using unleachable type of timber preservative

chemicals kiln-seasoned to ensure dimensional stability.

Guest room utility items are made of eco-friendly products. The hangers used in

guest room are made from sawdust.

Reusable cloth laundry bags are used in which the guests send the clothes for

laundering and the same are delivered in reusable cane baskets wrapped in muslin

cloth.

The Orchid uses eco-friendly pens and pencils. The eco-pens are made using

recycled cardboard, reprocessed plastic and scrap wood. The cardboard, which is

used as the barrel, is free from chlorine. The plastic at the head and base is made

from reprocessed thermoplastic material that can be recycled. Scrap wood is

obtained from discarded cases used for packing purposes. The eco pencils are not

made of wood but of a non-toxic polymer with the use of natural fillers.

Daily amenities and newspapers are delivered on request

Care is maintained to provide adequate ventilation in the kitchen

Care is maintained to provide adequate ventilation in the lobby

Steps have been taken to reduce air pollution by installing Air Scrubbers in the

boiler outlet connected with the chimney. The boiler produces high amount of

carbon dioxide fumes, which pass through the scrubber and is emitted through the

104

chimney as clear white fumes. This is because when the fumes pass through the

scrubber, water is sprayed and the carbon dioxide dissolves and settles down in

the shower traps emitting clear fumes. The consumption of water is 300-600 litres

per hour for 1000-meter cube of gas, reducing the fume gas temperature from

250ºC to 50ºC.

Ozone depletion levels have been reduced to 99.55% using the more eco-friendly

alternative R22 also known as Chlorodifluoromethane, as refrigerant, instead of

CFC (Chloro-fluro-carbon)

Anti-Cockroach Herbal Treatment has of late been introduced which contains

extracts from herbs and the treatment is totally free of poisonous chemicals

Use of potted plants preferred to cut flowers

Suppliers are regularly screened to ensure they fulfill the stringent environmental

criteria of the hotel

All suppliers are made to deliver goods in reusable and returnable crates

Suppliers are encouraged to offer their own innovative suggestions as to how

packaging can be reduced

All vehicles owned by the hotel and cars hired out at the travel desk are outfitted

to operate only on lead free fuel, which helps reduce air pollution

Introduction of ‘Eco Harvest’ a basket containing herbal pillow which induces

sleep, a bunch of neem twigs, two aromatic oils and five age old herbs is a new

adopted concept

Presence of Green team which regularly monitors environmental commitment of

the hotel


All taps contain special aerators, which increase the force of water and reduce

outflow. Using these aerators saves up to 50% of water.

The Geberit Concealed Cistern is used. This uses only 6 litres of water per flush

as against 15-20 litres used in conventional flushes.

Wastewater is recycled with the latest technology, treated and then reused in areas

like air conditioning and gardening

105

When drinking water is treated with chlorine (chlorine is a highly carcinogenic

chemical), the residual chlorine in water is also consumed along with the water.

On the other hand, ozone, having half the life of only about 20 minutes leaves no

trace of toxicity in water as unreacted ozone reduces to oxygen. Thus, aquazone is

used wherein ozone destroys all micro organisms including bacteria, virus, spores,

mould, fungi etc. The water is made free of chlorine.

Geberit Urinal Flush Valve’s infra-red detector ensures a definite flush after every

use preventing the unwanted flushing of timer set systems

Energy Efficiency

Energy efficient CFL (Compact Florescent Lighting) lamps are used which

provide as much light as ordinary bulbs, yet consume substantially less energy

Guest room lights come on only when the key card is inserted so there is no

chance that lights or the air conditioner remain on once guests leave the room

Electronically reduced voltage soft starter energy savers are employed in the Air

Conditioner compressor. During the start, the motor acceleration is controlled by

gradually increasing the motor current to a reference current ramp limit. In the

energy saving mode the applied voltage is adjusted by sensing the motor current

at minimum.

Attached to the air-conditioning system is the tank to store cold energy during off-

peak hours. This stored energy is then used during the peak hours reducing

compressor overloading and cutting power consumption.

The heat generated from the air conditioners provides hot water to the guest

rooms, laundry, toilets and kitchen

Within the room the guests can participate in the energy conservation by pressing

the Eco Button on the master control panel placed alongside the bed. When the

guests press this button the air conditioned temperature increases by 2°C making

the room a little warmer. The saving is converted into rupees and displayed on

guest folio. More than 30% of the guests participate daily in this Energy Saving

Programme. This money is then used for funding NGOs and environment-related

programmes on a long term basis.

The hotel utilizes daylight wherever possible, reducing electricity consumption

106

Electrical appliances are serviced at regular intervals to ensure efficient use of

energy


Separate recycling bins with stickers are used to aid in garbage segregation

The Orchid in its endeavor to become a ‘zero garbage’ hotel has taken various

measures to reduce the waste being generated. To reinforce this, they have

undertaken vermiculture on the hotel site. Kitchen garbage is diverted to nine bins

built for the process. The hotel being the first five-star hotel in Mumbai to

undertake vermiculture handles over 300 kg of organic waste each day using their

array of nine vermiculture pits producing rich fertilizer.

Fruits are served on request so as to avoid wastage

All paper products at The Orchid contain at least 50% recycled content

The garbage bags used are made from recycled plastic and milk pouches

There is no use of carbon paper at the hotel, as the chemicals used in carbon paper

are toxic

Glasses in the rooms are turned upside down and kept in the tray, thereby doing

away with having to wrap each glass in a plastic bag and consequently generating

more waste for the hotel

Sewage treated in treatment plant


Employees undergo a thorough environmental induction programme

Monthly refresher courses are also conducted to ensure that their conduct

conforms to the eco-sensitive culture of the hotel.

Regular newsletters and site inspections ensure staff are both informed of and

behave according to the environmental policies of the organization. Internal

environmental performance is communicated to staff through internal e-mail and

notice boards.

The Orchid opens their doors to students to teach them the methods of

environmental responsibility as part of their Community Involvement

Programme. In the last couple of years over 10,000 students from the age of 5

years and up have visited The Orchid as part of their environmental studies

107

programme. The Orchid furthers its commitment to the environment and the

community through active participation with Non-Government Organizations

specially aiming at environmental building awareness, and the slum rehabilitation

programmes.

The hotel has created massive job opportunities for Indians living in and around

the city of Mumbai. Prior to opening of The Orchid, there were no local suppliers

who manufactured or traded eco-friendly products. Today, the persistence of the

hotel in educating, informing and negotiating with suppliers has resulted in the

development of a full-fledged industry supplying such products. This has

generated further job opportunities within the local community.

The Orchid is the first major corporation to start the ALM (Advanced Locality

Management) programme in Mumbai. This is a programme established in

conjunction with the Municipal Corporation of Greater Mumbai (MCGM). Under

this programme, business or residents sponsor cleanups by contributing Re. 1/-

per day.

Non-Ecotels

LE ROYAL MERIDIEN, FIVE STAR

Designed along the lines of a 19th

century summer palace, Le Royal Méridien, a five-star

hotel is a lively mélange of colonial era influences and modern amenities. Each of the

171 Classic, Deluxe, Royal Club and Royal Club Premium guest rooms and suites reflect

European elegance. To enhance the ambience of a stately home, the rooms are beautifully

decorated with different hues of wood, set off by wooden floors along with cream and

beige soft furnishings. Pure silver leaf mounted on the ceiling, cascading shimmering

Austrian crystal chandeliers, chic furnishings, subtle colors, enchants everyone with its

royal ambience.

The Green Initiatives-


Green card programme introduced in the rooms where extra soap, toothpaste are

provided on request. Newspapers are delivered as per choice and request.

Adequate ventilation is maintained in the kitchen

108

Adequate ventilation is maintained in the lobby

Use of eco-friendly refrigerators

Herbal treatment is provided to control pests

Chemicals used in laundry are approved by world pollution control board



Taps are provided with aerators

Water from toilet is treated and the grey water used for air conditioners and

watering gardens

Water saving urinal device is used at the back office using sensors or chemicals

Energy Efficiency

Energy efficient CFL (Compact Florescent Lighting) lamps are used in back

office. LED (Light Emitting Diode) is used in guest room area.

Key card switches on light, air conditioner etc. in guest rooms

Laundry uses Variable Frequency Drive (VFD) and operates at low temperature

(40-45ºC); a unique device, as compared to that generally used (65-80ºC)

The left-over steam from boilers is used to cook for the staff, thus saving energy

The hotel has an electrical fencing, which uses power from solar panel

Energy auditing is done on a regular basis


Proper garbage segregation is done separating dry and wet waste. Dry waste is

given to specific suppliers for recycling. Wet garbage is taken up by Brihan

Mumbai Corporation.

Fruits served as per choice and request to avoid spoilage


Staff orientation programme in energy and water conservation

Beach cleaning drives involving students

Distribution of plant saplings are done to increase awareness

109

HOTEL SEA PRINCESS, FIVE-STAR

Sea Princess is located along the Juhu sea coast. The Sea Princess hotel has set

benchmarks in hospitality industry and is the proud recipient of the 24th

International

Award for the Tourist, Hotel and Catering industry awarded at Madrid, Spain. The hotel

has also won the prestigious International Gold Star Award for quality and excellence

at Geneva, Switzerland. Though not that very open about environmentally friendly

practices and norms, they follow certain policies for minimizing pollution and conserving

water and energy.


Building designed to prevent heat infiltration

Double glazed windows avoid heat and protect from surrounding pollution

Newspapers are provided on request



Proper ventilation provided in kitchen with ventilation hoods and greased filters

in addition to scrubber for chimneys


Energy Efficiency

Low energy consumption lamps have been installed to the maximum extent

possible

Key operated main switches are installed so that all electrical lights, appliances,

and air conditioners are switched off when guests are not in the room. All room

windows and balcony doors are wired to pressure switches so as to switch off air

conditioner when they are open.

A capacitor bank has been installed to improve the power factor and economies

on electricity utilization

There are solar water heaters for hot water supply to rooms and kitchen

110


Proper garbage segregation as per pollution control board norms is followed

The state-of-art design sewage treatment plant is installed which converts sewage

waste into grey water and sludge cake. The sludge cake is used in manure and the

grey water used in watering gardens.

111

Ecotel

RODAS, THREE-STAR

In the core of the luxurious and serene environment of Hiranandani Gardens stands

Rodas which in Sanskrit means the junction of heaven and earth. The hotel, with its neo-

classical arched facade and modern interiors displays a distinct combination of

contemporary design and old world charm. The hotel is India’s first Corporate Designer

Ecotel.


Depressions and protrusions in the facade play an important role since majority of

the dead walls remain under shadow thereby reducing the surface radiation.

The building is positioned in such a manner that the centre point of its parabolic

shape faces the north-east, hence reducing heat consumption.

The roof-top is treated with three layers of coba (clay brick) which is a natural

resource. This acts as an insulator from heat and noise, thus reducing air

conditioning load. The cement that has gone into making Rodas is absolutely

environment friendly. Portland Pozzalana Cement (PPC) is used for finishing of

the exterior plaster, block masonry, tiling and flooring. For concreting works, the

hotel has used cementation products like fly ash, Granulated Blast Furnace Slag

(GBFS) etc., which help reduce the atmospheric pollution. Fly ash is a by-

product of Electric power generation, and 26% of the same is used in PPC. This

also brings down the use and hence production of cement, which results in

reducing pollution.

Synthetic resin paint, with an overcoat of acrylic paint is used

Similar to The Orchid, the interior works of the hotel is made from MDF, which

are manufactured using cotton stalks

Double glazed windows help in considerably avoiding heat

Despite its natural timber look, the master control panel in the guest rooms and

shutters are made from Rubber wood as used in The Orchid

Guest room utility items are made of eco-friendly products. The hangers used in

guest room are made from pressed particleboards.

112

The hotel has reusable cloth laundry bags instead of the standard paper or plastic

bags as in other hotels, in which the guests send the clothes for laundering and the

same is delivered in reusable cane baskets wrapped in muslin cloth. A laundry

button is incorporated in the master control panel, eliminating the use of laundry

pick up tent cards.

To prove their commitment to the environment, as in Orchid, Rodas also uses

eco-friendly pens and pencils. The eco pencils are not made of wood but of a non-

toxic polymer with the use of natural fillers. Woodsaver pencils used are made

using shaft, which is made of biodegradable materials such as talc, gypsum and

clay.

Newspapers at Rodas are delivered on request in reusable cane baskets instead of

the usual paper or plastic bags



Ozone depletion levels have been reduced to 99.55% as more eco-friendly

alternative R22 instead of CFC refrigerants is used. The mono screw chillers

which have the least number of moving parts operate on a stepless efficiency

range of 10% to 100%. All other refrigeration including walk-in cooler, deep

freezer etc. use gases, which are environmentally friendly.

Herbal treatment has been recently introduced to control pests. This herbal paste

contains extracts from herbs and the treatment is totally different than the

conventional spray treatment. By using this treatment there are no health hazards,

as there is no use of any poisonous chemicals. No cleaning is required after the

treatment is done hence there is no wastage of water, detergents etc.


Presence of green team to regularly monitor environmental activities.

Guidelines maintaining eco-friendly standards are followed for any transaction


Rodas believes in the three ‘R’ theory of reduce, reuse, recycle. As water is one of the

earth’s most precious resources and vital to life, they have tried to put this theory in

113

practice by taking special care to conserve the resource by employing carefully planned

techniques-

All taps contain special aerators, which increase the force of water and reduce

outflow, saving water. In addition Ecoteria has taps operating on timers.

Another ingenious water saving device is the use of Concealed Cistern

The toilet water outlet of the hotel is connected to the main treatment plant of the

Hiranandani gardens, where, with the latest technology, wastewater is treated and

then reused in areas like the air conditioning, gardening and for new constructions

within the complex

Energy Efficiency

Low energy consumption lamps are used which provide as much light as ordinary

lamps, yet consume substantially less energy

Individual guest room, air-conditioning, lights are operated through key tags.

Distribution pumps are controlled to distribute chilled water as per load through

Variable Frequency Drives (VFD). Suitable adjustments of chillers are done

based on external temperature.

The hot water at 50°C comes as a byproduct of the air conditioning plant and the

heat pumps act as a back-up during winters. Boilers are not used; hence

consumption of high speed diesel (HSD) is avoided.

As in other Ecotels the control panel in the guest rooms incorporates a unique

feature known as the green button. On pressing the green button the thermostat of

the air-conditioning unit is stepped up by 2 degrees saving energy.

Demand based ventilation is installed in public areas like banquets, meeting

rooms, discos etc. by using mixed gas sensors. Exhaust ventilation in car park is

control-based to the extent of carbon dioxide measured in the basement/car park

areas through the use of two speed fans. Kitchen exhaust is activated only when

necessary through two speed fans. Treated fresh air is on control-based

occupancy. The mini bars used in the guest rooms save upto 40% energy, as it is

equipped with ‘fuzzy logic’, which senses the load inside the refrigerator and

cools it accordingly. Also an added advantage is that these mini bars are CFC

free.

114


Separate recycling bin with a sticker for guest use is placed in all rooms to

segregate garbage

Fruits are served on request to avoid wastage


There is no use of carbon paper at Rodas, as the chemicals used in carbon paper

are toxic which kill the micro-organisms that break down solid waste and reduce

the volume of waste in the landfill

The water flask in the guest rooms are left empty which are filled after asking the

guests for their preference of hot, cold or room temperature as water already filled

and kept in the flask leads to guest perception of the water being stale, which they

promptly ask to be replaced. The glasses too are turned upside down and kept in

the tray, thereby doing away with having to wrap each glass in a plastic bag and

consequently generating more waste for the hotel.

To reduce the wastes generated by the hotel, use of single serving items are done

away with at Rodas. Use of condiments like sugar sachets are replaced by sugar

cubes. Jams, sauces, ketchup are served in preserved pots and butter chiplets are

replaced by butter curls. To add to the above, cloth mats are used instead of paper

ones.


Orientation Programme orients the employees on the green initiatives

Various ongoing community and environmental activities are undertaken from

time to time

Non-Ecotels

HOTEL TRANSIT, THREE-STAR

The oldest hotel in Mumbai’s domestic airport area, hotel Transit, has remained a

business hotel from the beginning. Personally managed by the Malkani family, the hotel

has endured on the founding principles of great service and quality. Just 500 mts from

Mumbai's domestic airport, hotel Transit is ideally located for business, tourist and transit

travelers.

115


Beautiful plant and creepers grows on either side of the property increasing the

green cover

The entire facade of the hotel has been redesigned in an Art Deco style of

architecture, using soft earthy colours to allow it to reduce heat load and blend in

its natural surroundings

Double glazed windows avoid heat and noise


Waste water is treated, recycled and reused

A bore well has considerably reduced the dependence on municipal supplied

water. In a water-starved city like Mumbai, the effort is part of the drive of the

hotel to preserve the precious resource. The bore well water is treated in-house

and utilized for washing and other ancillary areas.

With the onset of the monsoon in Mumbai, rainwater is harvested at various

location of the property. This harvested rainwater is used for all general cleaning

purposes thereby reducing the use of the water from the Municipal line and hence

taking a positive step in conserving water.

Energy Efficiency

Energy efficient CFL lamps have replaced the power-hungry tungsten and

halogen bulbs throughout the hotel including operations and staff areas saving

energy

Public areas such as lobby toilets, lifts, corridors, etc, are equipped with infra-red

proximity sensors. A significant reduction in energy consumption has been

achieved by these sensors which enhance the lighting from stand-by mode only

when the area is being used.


Biodegradable wet garbage is directly composted in the landscaped gardens.

Hotel Transit totally eliminates the dependence on chemical fertilizers.

Hotel Transit has made a concerted effort to reduce its paper consumption by

reusing office stationery and eliminating paper usage in areas such as brochures,

flyers etc.

116


Staff training is conducted regularly under trained supervisors

HOTEL GODWIN, THREE-STAR

Hotel Godwin, has been serving the travelers and business community




Treatment and recycling of waste water is done

Rainwater harvesting is taken up during monsoon months thus reducing the load

on municipal water

Energy Efficiency

The hotel has taken a big stride by installing solar panel that takes care of almost

all water-heating demands of the hotel. About 4000 litres of water get heated at

about 50-60ºC on a regular basis.

Hotel Godwin has set up certain wind mills which utilize wind energy and convert

it into electrical energy. The hotel on the other hand gets financial benefit on their

consumption of electricity based on the proportion of energy produced by these

mills.

117

6.2 HOTELS IN RAJASTHAN

Ecotel

THE FERN, FIVE-STAR

The Fern, an Ecotel in Jaipur maintains the status of being the first certified Ecotel in

Rajasthan and the seventeenth in Asia.


The hotel maintains greenery around

Unique architectural design of the hotel reduces noise and heat load

Double glazed window units prevent the infrared rays from the Sun to enter the

room and also help in reducing the level of sound pollution

Guests are provided with jute slippers for use in the room

Laundry is delivered in cloth bags. Shopping bags are provided for the staff.

Pens and pencils are made out of recycled cardboard, reprocessed plastic and

scrap wood

Newspapers are delivered on request



Ozone depletion levels have been reduced using eco-friendly refrigerators

Anti-Cockroach Herbal Treatment is used in the hotel




the hotel

Environmental audit done on regular basis


All the taps of guest rooms, kitchen, cafeteria, and toilets contain special aerators

fixed in them, which decrease the outflow of water but increase the force

Advanced cistern and flush used, which consume only 5 litres of water as

compared to the conventional system that consume 15 to 20 litres of water

Waste water is treated, recycled and reused

118

Drinking water is treated using Reverse Osmosis (RO) Plant to destroy harmful

micro-organisms

Energy Efficiency

CFL lamps are used throughout the hotel

Key Cards are used for guest rooms to switch off electricity when guests are not

in room

Use of electronic chokes that conserves energy

Use of Eco button where guests participate in energy conservation


Garbage is managed separately at source and taken care so that it does not mix up.

Four different colored garbage bins are used-

Red- Food waste

Green- Dry and recyclable papers

White- Non-recyclable waste

Blue- Empty bottles/cans/tins

The hotel has brought down the use of plastics, wood, and paper to bare minimal

in guest rooms

The hotel has its own Sewage Treatment Plant (STP)


To spread the environmental awareness Green team organizes various programmes

involving the community-

Silent walk for saving the environment and controlling pollution, poster making,

painting, essay and debate competitions based on environmental issues are

conducted from time to time

Plantation activity done on regular basis

Non-Ecotels

HOTEL TRIDENT, FIVE-STAR

Breathtaking views of the serene Mansagar Lake and the striking Aravalli range welcome

guests at the Trident hotel, Jaipur. Situated en route to Jaipur’s famous Amber Fort, the

119

Trident, Jaipur has exclusive non-smoking rooms and rooms designed for the disabled.


Hollow bricks laid and white painting coat (Sola coat) applied on the terrace top

to insulate the building by enveloping, decreasing heat load

Guest room utility items are made of eco-friendly products.



Herbal Treatment is used for controlling pests in the hotel

Energy Efficiency

Cool beam halogen lamps are used

Room lights, fans, televisions, minibars are switched on through key tags only

when guests enter the room

Variable frequency drive is used for kitchen exhaust fan

Solar panels installed to generate hot water for the hotel and swimming pool

heating

Generator heat exchangers and heat exchanger of chiller plants are cleaned and

de-scaled. Cooling towers are changed and all condenser pumps and chilled water

pumps serviced for better efficiency.

SHERETON RAJPUTANA, FIVE-STAR

15 kilometres from the airport and half a kilometre from the city centre the regal-

influenced design and gardens of Shereton Rajputana echo the city’s history. Designed

along the lines of traditional havelis, this five-star leisure hotel in Jaipur has its own

definition of space and splendour. Shereton Rajputana reflects everything that is splendid

about Rajasthan and all that is unique about ITC hotels. Designed to echo the traditional

havelis of the region, Shereton Rajputana has a red brick exterior rising to different levels

around a central area. Long corridors, secluded courtyards and simplified lattice work

recall Rajasthani architecture in a modern uncluttered and contemporary idiom and bring

alive the spirit of Rajasthan.

120


The hotel is flanked with greenery around

Double glazed windows reduce noise and heat load

Guest room utility items are made of eco-friendly products

Guest daily amenities are delivered on request




The hotel has its own state-of-art water treatment plant and the grey water is used

for the following purposes-

- gardening

- flushing system

- floor cleaning

- horticulture

- building/facade/roads & pathway washing

Energy Efficiency

LED Lighting used for Public Area

Room lights and air conditioners are switched on by insertion of key

Variable-frequency drive (VFD) used. This controls the rotational speed of

an alternating current (AC) electric motor by controlling the frequency of the

electrical power supplied, in ventilation systems. Variable-frequency motors on

fans save energy by allowing the volume of air moving to match the system

demand.

Solar Hot Water Generator used

Boilers are serviced at regular intervals. As a result of this-

- fuel costs are reduced

- More steam is produced

- Less energy is lost

http://en.wikipedia.org/wiki/Alternating_current

http://en.wikipedia.org/wiki/Electric_motor

121

6.3 HOTELS IN NEW DELHI

Ecotel

THE UPPALS, FIVE-STAR

The Uppals, an Ecotel, is realization of a vision to establish a splendid display of luxury,

class and eco-sensitivity in the heart of the capital of India, New Delhi. Spread over an

expanse of 10.5 acres of scenic grandeur and greenery, is Delhi’s first certified

environmentally sensitive hotel which ensures conservation of natural resources.

This hotel has a beautiful exterior in contemporary style and a very charming interior

decorated in style and artistic taste.


The Uppals have grown more than 2500 trees and over two lakh shrubs. All plants

have been chosen keeping in mind the diversity of seasons. With value placed on

ecology, careful consideration has been given to landscape planning and selection.

The focus has been on ecology-balancing plants. A variety of Ficus plants have

been planted as they are very good absorbers of nitrogen. Camphor plants are

planted at the pool and fountain area because they act as natural mosquito

repellants. A greenhouse is maintained to take care of the plants. The hotel grows

and maintains both indoor and outdoor plants.

The cement used in construction of The Uppals is Portland Pozzalana

The paint used for exterior is water based with negligible amount of volatile

organic compound

Some of the wall panels of the interior of the hotel are made of eco-friendly

Reinforced Cement Concrete (RCC)

Triple glazed windows block the heat of the Sun from entering the room

Hangers in guest rooms are made of recycled rubber wood. Guest service

directory kept in guest rooms are made of jute. Carpets used are made from

natural dyes.

Guest laundry is placed in cloth laundry bags for washing and delivered back to

guests in cane baskets wrapped in muslin cloth

The Uppals uses eco-friendly pens and pencils

Newspapers are delivered on request

http://www.concepthospitality.com/hotels-consultant/the_uppal_delhi_index.htm

122


Herbal pesticides are used in the hotel

Usually rooted plants and bonsai are used to decorate guest rooms



the hotel


The Uppals believes in the 3 ‘R’ theory of Reduce, Recycle and Reuse. Water being

one of earth’s most precious resources and vital to life, is conserved following their

commitment theory.

All taps in the guest rooms, toilets, ecoteria and kitchen contain special aerators

The Geberit Concealed Cistern is used which uses only 6-7 litres of water per

flush as against 15-20 litres used in conventional flushes. They also have mini

flush which has a capacity of 3.5 litres providing the guests an option to conserve

water.

The hotel recycles all its waste-water. Entire grey water formed from the

treatment is used for gardening and air conditioning. The waste water is first

passed through grease traps, collected in the main tank and then passed to the

clarifier tank for aeration. Here air is pumped into the system through diffusers for

coagulation. Finally, the water is passed through the equalization tank, chlorine

content tank, sand filter activated upon fibre and made ready for reuse.

A unique initiative taken by The Uppals is restoring the level of water table by

Rain Water Harvesting. Rain water are channelized into five rain harvesting

wells.

Drip irrigation is used to water plants while conserving water. The plants are

watered with the use of sprinklers on timers saving large quantities of water.

Energy Efficiency

Less energy consuming lamps are used throughout the external landscaping


The mini bars used in the guest rooms have devices which save upto 40% energy

All guest rooms have eco button

123

Electrical appliances are serviced at regular intervals reducing consumption of

energy


Separate recycling bins are used for different types of garbage

Policy of ‘zero garbage’ is maintained by converting organic waste generated in

kitchen into manure. The hotel has its own vermicomposting plant. The kitchen

waste is used in 8 pits to form compost.

Fruits of choice are provided only on request to avoid wastage

There is no use of carbon paper

Use of paper is minimized by using interactive TV to check bills, send to or

receive messages from guests. The hotel also has Do-Not-Disturb (DND),

LAUNDRY and MAKE UP ROOM buttons instead of cards, which reduce

generation of waste.


Employees trained on green strategy at regular intervals

Community involved in spreading awareness regarding environment

Non-Ecotels

SHANGRI-LA’S – EROS, FIVE-STAR

Centrally located amid landscaped gardens in the historic government district, Shangri-

La’s - Eros hotel, New Delhi is an elegant oasis nestled within the heart of New Delhi’s

bustling metropolis. They commit to operating in an economically, socially and

environmentally responsible manner whilst balancing the interests of diverse

stakeholders. Shangri-La hotel has unified all initiatives within five key areas of

Corporate Social Responsibility (CSR) namely, Environment, Supply Chain, Stakeholder

Relations, Employees and Health & Safety under the umbrella brand of ‘sustainability’.

This campaign envisions properly educating its stakeholders, inspiring and engaging its

employees, enjoining its business partners and aligning with the local community

initiatives so that CSR can be used as a more significant tool towards development.

124


Through their daily operations the hotel ensures that it mitigates the impact of

climate change, upholds biodiversity in conservation/habitat restoration and

adopts the best practices in maintaining green cover

Proper care is taken to improve air quality in the kitchen


Shangri-La requires suppliers to meet local legal requirements relating to the

environment, human rights and other regulatory work practices. Shangri-La’s

supplier selection process informs potential suppliers of its expectations, policies

and processes, and its requirements in relation to CSR. Whenever possible,

Shangri-La prefers local community-based suppliers and eco-friendly products so

as to instigate growth and development in the communities and environment in

which it operates.


The hotel continually strives to improve water-use management by reusing water.

Waste water treatment plant is in use.

Energy Efficiency

Less energy consuming lamps are used


Variable Frequency Drives (VFD) are used to control the rotational speed

of alternating current (AC) electric motor, reducing consumption of energy


Waste-disposal management through proper disposal of garbage is well stressed

upon by the hotel

Hazard Analysis and Critical Control Point system (HACCP) certification is a

food safety system which is one of the most sought-after accreditations in the

hospitality and food industries. The hotel has taken it up to reduce wastes and

improve on health.

The HACCP focuses on preventing hazards that could cause food-borne illnesses

by applying science-based controls, from raw materials to finished products. The

methodology is based on seven key principles- hazard analysis, critical control



125

point identification, establishing critical limits, monitoring procedures, corrective

actions, verification procedures and recordkeeping-documentation. Through the

programme, HACCP consultants work closely with Shangri-La to understand,

assess and enhance operations and food safety practices. In addition to the

existing Shangri-La Food Safety Management System, which was designed

according to HACCP principles, a dedicated food hygienist in Shangri-La hotel

administers implementation of the HACCP.


The hotel ensures that all employees are responsible and accountable for operating

and working in an environmentally responsible manner. Shangri-La hotel

oversees implementation of the HACCP (Hazard Analysis and Critical Control

Point System) through education, training, execution and maintenance of the

programme.

Shangri-La strongly believes in investing in and empowering people. Caring for

others today will enable them to extend themselves even more tomorrow, and pay

it forward is what they believe. The hotel works on various projects in Education,

Environment and Health, all geared towards skills, training and healthcare that

will enable members of the communities to be productive citizens in the future.

THE PARK, FIVE-STAR

The Park, New Delhi, highly rated among the luxury five star hotels is situated in the

heart of the city centre’s business and entertainment hub- Connaught Place. The Park,

redefines avant-garde hospitality. Stylish spaces coupled with discreet luxury and

impeccable service renders this New Delhi hotel a unique flavour. Lined with handpicked

contemporary art throughout the public and private spaces, this Delhi hotel provides an

elevated standard of style, design and decor. State-of-the-art technology and amenities for

commerce, leisure and relaxation makes The Park an ideal choice for guests seeking

accommodation in Delhi.


Double glazed windows block the heat of the Sun from entering the room

Adequate ventilation is maintained in the lobby area

126


The hotel has Rainwater Harvesting Plant which traps and stores rain water to be

used for non-drinking purposes

Energy Efficiency

CFL lamps are used throughout the hotel

Key Cards are used for guest rooms to switch off electricity when guests are not

in the room

Solar panels are used as alternative source of energy

Energy consumption monitors are used as devices to save energy

Solid Waste management

The Park utilizes kitchen garbage for composting

The hotel has Effluent Treatment Plant treating waste-water from laundry and

toilet. The sludge from the plant is also used as fertilizer for gardening.

127

6.4 HOTELS IN PUNJAB

Ecotel

CABBANA ORCHID, FIVE-STAR

Cabbana Orchid, spread over 17 acres of lush greenery is paradisiacal with a perfect

blend of scenic beauty, comfort, recreation and peace. One wakes up to the crackling of

dawn or to the smell of morning dew on green leaves, right in the vicinity of Jalandhar,

yet far away from the hustle and bustle of city life. Ecotel certified hotel Cabbana Orchid,

dedicates itself to foster a sustainable future and hence lead to social and economic

improvement in the community where they believe they live and carry on their business.

At the recruitment stage they select those individuals who have the drive in them or show

concern and care for the environment.


The hotel is edged with greenery around

Building designed to prevent access of heat

Triple glazed windows avoid heat, noise and protect from surrounding pollution



laundering

Daily amenities are delivered on request. The newspaper is the preferred one

given on request.




Live potted plants are preferred as compared to cut flowers


The hotel inspects, implements and audits the environment-friendly practices in

the respective departments


Low flow taps are used in toilets. Water-saving shower heads used.

Waste water is treated and grey water reused for outdoor gardening

http://www.concepthospitality.com/hotels-consultant/cabbana_jalandhar_index.htm

128

There is Rain Water Harvesting facility for collection of rainwater and storm

water

Energy Efficiency

The hotel uses energy conserving devices as eco-friendly light fixtures/bulbs. The

lights are all CFL lamps, far more energy-efficient than ordinary lamps.

Key cards are used to control access to the room and the power supply within the

room. When guests enter the room, they insert the card into a slot to turn on the

electricity. When they leave and remove their key card all power shuts off

automatically.

Variable Frequency Drives (VFD) are used to control the rotational speed

of alternating current (AC) electric motor, reducing consumption of energy

The air-conditioning is set at 24°C, up from the usual 18°C, saving up to 30% of

energy consumed at lower temperatures. Guests participate in this programme.

Solar panel is used by the hotel as alternative source of energy


Garbage is segregated at source

Vermiculture compost plant is installed in hotel and the segregated garbage is

processed in the plant

Paper is recycled

Plastic pouches are recycled

Paper usage reduced to minimum in guest rooms

Sewage treatment plant is installed to take care of the entire sewage produced by

the hotel. Sewage treatment system specifically configured to treat the sewage and

produce the treated water meeting pollution control board norms. This treated

water is used for gardening purpose and air conditioner cooling tower.


Environment education starts from the very first day the team member joins

Cabbana Orchid. They go through an intensive one week environment training

programme, wherein they are educated to understand the importance of the

environment not only for their livelihood but also for the future of the world. The

team members essentially need to undergo six-month environment training. On



129

successful completion of the training, they are confirmed. In their annual

appraisal forms too there is a separate section dedicated towards this.

They have monthly activities on environment by their team members involving

community. Quizzes, slogan competitions, sketching & drawing competitions,

eco-skits, clean-up drives are attempts by which the hotel makes the community

environmentally responsible.

Non-Ecotels

THE NEW PARK PLAZA, FIVE-STAR

The New Park Plaza Ludhiana, is a hotel conveniently located in downtown Ludhiana's

business district. The hotel works to nurture and to promote Responsible Business

programmes by caring about the health and safety of employees and guests.

Environment Commitment

The hotel reduces impact on the environment by planting trees


Energy Efficiency

The hotel uses CFL lamps

Key cards can be used to control access to the room and the power supply within

the room. When guests enter the room, they insert the card into a slot to turn on

the electricity. When they leave and remove their key card all power shuts off

automatically.


Employees undergo orientation programme on green

The hotel demonstrates social, ethical and environmental leadership within the

company, as well as in the community. As part of their commitment to

environmental responsibility, they actively support and engage themselves in a

wide variety of projects as greening the surroundings, cleanup drives etc.,

designed to benefit the communities in which they operate.

130

RADISSON WINDSOR HOTEL, FIVE-STAR

Radisson Windsor hotel in Jalandhar provides business facilities to meet the requirements

of business corporates.

Environment Commitment


Windows are double glazed, which avoid heat



Aerator fixed to taps to reduce excess flow of water

Energy Efficiency

CFL lamps used

Key cards can be used to control access to the room and the power supply within

the room

Air handling unit (AHU) and air washer used consuming energy efficiently.

AHU, is a device used to condition and circulate air as part of a heating,

ventilating, and air-conditioning system.

Solar water heater is used for the entire hotel


Garbage is separated into wet and dry

131

6.5 HOTELS IN KERALA

Ecotel

THE BEACH ORCHID, KOLLAM, FIVE-STAR

The hotel is the first five-star Luxury hotel in Kollam, located on the beach offering

panoramic view of the Arabian Sea from every room till its horizon. As a basic concept,

the hotel believes in 3 R theory of reduce, re-use & recycle.

Environmental Commitment.


Building designed in the manner to minimize heat load

Triple glazed windows avoid heat and noise


Paper bags using disposable newspapers are used to carry guest laundry. This

work is given to Tsunami Rehabilitated self help group women. The hotel collects

used soaps, shampoo and other amenities to give to charity.

Newspapers and amenities such as shower caps, sewing kit, toothbrush, shoe-

milts are offered upon request




Biological pesticides are used

Live potted plants preferred to cut flowers


All staff areas provided with push button water taps to reduce the water

consumption

Water treatment plant is installed whereby waste water is recycled and reused for

gardening

Only ground water is used by the hotel

Water harvesting is installed in the building and properly maintained so as to

harvest the rain-water

http://www.concepthospitality.com/hotels-consultant/beach_orchid_kerala_index.htm

132

The ground water is sent to Reverse Osmosis Plant, purified and consumed. The

rejected water is sent to the cooling tower

Reuse of towel and linen in the room by placing a green card on the bed that

informs the house-keeping attendant. The exercise saves water.

Energy Efficiency

All the Lights have been changed to CFL Lamps and a few in renovated areas

have been converted to LED

Air conditioners and lights are switched off by key tags when guests are not in the

room

Guests are educated about the energy conservation practices at the time of check

in and encouraged to participate and use electricity efficiently, thereby helping in

sustainable development. Guests are asked to use the natural light in day time and

switch off the air conditioners not required by means of Eco-push button in the

Energy control panel. The same is noticed by the system interface and alerted to

environment manager.

Public areas are covered with plain glass thereby encouraging use of daylight

Electrical fixtures cleaned regularly to maximize energy output

Guests are signed in one floor so that energy of other floors is shut down and

conserved

Engineering checklist is used to monitor the usage of electricity and regular round

by the engineering department associates monitor the optimum use of electricity

in all areas


For efficient management of waste, a four bin system is strictly followed at all

levels to segregate garbage:

Bins include-

Black Bin - Food waste (wet garbage)

White Bin - Plastic, Bottles, Cans

Red Bin - Non-recycling materials (cigarette buds, oil paper, broke glass)

Green Bin- Recycling materials (paper, card board)

Plastic wraps are recycled

133

Drinking glasses kept upside down on a tray in rooms to reduce use of paper in

guest rooms. Linen napkins used to reduce waste.

Solid waste treatment plant installed

Single service packaging avoided


Staff are given regular training on energy conservation, solid waste management

and Water Conservation & Preservation by Head of Department and

Environmental Manager. Sessions are conducted in all departments to understand

methods to conserve resources and finally policy made and followed. Every week

an environmental issue is highlighted and the same discussed in the briefing and

in Training Sessions

The hotel educates students in city schools about planting trees. Awareness is

created among students on environment issues by conducting various

competitions such as painting, elocution and quiz. Awareness is also created

among women in city on environment issues by conducting quiz competitions,

seminars, demonstration to decor the home with plants and eco products. Street

shows and silent rallies are organized on all environment event days (UN

commemorated days) using placards to create awareness on environmental

hazards and conservation. Kollam Beach is cleaned on every Friday at 5.00 pm.

Green Team members regularly monitor and maintain all Ecotel activity.

Non Ecotels

THE LEELA KEMPINSKI, FIVE-STAR

The Leela Kempinski, situated at Kovalam Beach Kerala and built on a cliff-top, is

cradled between wide sweeping beaches and has a panoramic view of the famous

Kovalam coastline. Spread over 44 acres of lush green land, Kovalam means a grove of

coconut trees.


The hotel is flanked with greenery around



134

Suppliers are checked to ensure that they fulfill the environmental criteria of the

hotel. Kempinski is committed to working with local partner and using local

produce. The hotel integrates operations into the life of the local community and

society believing that the local economic impact of hotel can be managed

positively and responsibly in this manner.


Water used in the laundry is consciously monitored and saved

Energy Efficiency

CFL lamps are used


room

Electronic reduced voltage soft starter energy savers are employed for various

electric gadgets

Heat generated from the air conditioners provides hot water to the laundry and

toilets

Guests are involved in energy conservation by pressing the Eco-button on the

master control panel

Solar heaters are used

Kempinski monitors and revisits the sources and uses of energy in hotel


Separate recycling bins are used for garbage segregation


The hotel offers training and education opportunities for all employees

HOTEL SURYA SAMUDRA BEACH GARDEN, FIVE-STAR

Hotel Surya Samudra Beach Garden is set on 10 acres of landscaped gardens, surrounded

by coconut palms. The wooden cottages of the hotel cling to a hillside overlooking the

Arabian Sea.



135

The interior of the hotel is built with wood recovered from traditional Keralian

homes providing the cottages with comfortable look


Energy Efficiency

Low energy consuming bulbs are used


room


Presence of Sewage Treatment Plant designed to receive the waste, remove

materials that damage water quality and insist on public health and safety when

discharged into water receiving systems

136

6.6 HOTELS IN LONAVLA, MAHARASHTRA

Ecotel

THE LAGOONA RESORT, THREE-STAR

A ten minutes drive from Lonavla railway station, The Lagoona Resort offers an

exclusive delight with luxury and opulence. It has a sum of 68 spacious rooms.



Triple glazed windows are in use to avoid heat

Herbal based shampoo and other amenities are used which avoid water pollution

due to chemicals and also takes care of guest health. Guest slippers are made of

cane. Hangers used are made from saw dust.


laundering

Pencils and pens are made from recycled product

Newspapers are offered on request




The hotel has green team consisting of mangers and two members from each

department to monitor environmental activities


All toilets have low flush taps. Aerators are also used in taps, which increase

pressure but reduces flow. Shower heads and sinks have control valves to reduce

wastage of water.

Option of water saving flushes (three litre) for cisterns are available for the guest

Waste water is treated and used for gardens and fountains thereby reducing use of

municipal water

Partial rain water is accumulated in lagoon during rains

Multiple night guests are encouraged to get sheets washed on alternate days

All public urinals are fitted with sensors to reduce water usage

http://www.concepthospitality.com/hotels-consultant/the_lagoona_lonavla_index.htm

http://www.concepthospitality.com/hotels-consultant/the_lagoona_lonavla_index.htm

137

Energy Efficiency

CFL and LED lamps are used

Lights and air conditioners are switched off by key tags when guests are not in the

room

Heat recovery system is utilized wherein cooling and heating takes place at the

same time to avoid energy waste

Use of Storage Thermal Latent Heat (STL) is made to take advantage of lower

tariff rates at night

Guests are encouraged to use eco button which increases air conditioner

temperature by two degrees and in the process contribute towards eco protection

Maximum utilization of daylight is made wherever possible

During offseason guests are signed in one floor to save energy

Power utilization is monitored regularly and used very effectively. Power factor is

maintained to unity and highest incentives to the tune of Rs. 40,000/- per month

are achieved over every bill. Frequent monitoring is done to check unwanted

running machinery/lights.


Four bins system is used to segregate garbage.

Red Bin- Dry non recyclable garbage

Black Bin- Wet garbage

Green Bin- Recyclable paper

White Bin- Container based items like tetra pack etc.

Garbage is taken to designated area of Municipal Corporation. However, there is

plan to set up their own vermiculture project where wet garbage would be used.

Recycled papers are used for photocopy. Paper napkins used have 50% post

consumer recycled paper fibre content. Room keys are requested back from guests

and are recycled. Cardboard boxes and newspapers are segregated and given to

contractor on payment and is recycled.

Carbon papers are not used

Guest communication happens through paperless e-mail

Generation of wastes monitored

138


Green team members undergo training programmes on regular basis

Education updates are communicated regularly

Municipal and other schools are allowed to visit to educate students on various

environmental issues. Rallies are organized during Diwali to educate society

against use of fire-crackers. Rallies are organized to mark World environment

day, banners are put up at various places. Cloth shopping bags are distributed at

malls and schools to encourage non-use of plastic.

Tree saplings are planted and taken care of. The hotel undertakes distribution of

potted plants

Regular meetings of team members are held to have exchange of ideas and

encourage them to use eco friendly practices at work places and home front too

Non-Ecotels

LIONS DEN HOTEL, THREE-STAR

At the foot of Tungarli Lake with lush green surroundings, cool serene environment and

two kilometres from Lonavla Station is Lions Den; the hotel that follows some eco-

friendly methods in its operation.


Old re-used wood has been utilized for interior decoration of the hotel

The utility items used in guest rooms are made of eco-friendly products


Rain water is saved by harvesting it in their bore well

Energy Efficiency

Solar energy is used to heat water


All the garbage and foliage produce manure that keeps plants healthy and the

hotel green. Vermicomposting is practiced in the hotel.

Old newspapers are recycled into laundry and disposal bags

139

KAILASH PARBAT HOTEL, THREE-STAR

Eco-friendly activities are not that very frequently advocated in the hotel, which is

situated amidst the beauty and the whisper of nature. The hotel is not well versed with

such activities. It has regular hospitality facilities in place.


Proper ventilation provided in kitchen

Energy Efficiency

Key operated main switches are installed so that all electrical lights, appliances,

and air conditioners are switched off when guests are not in the room


Proper garbage segregation as per pollution board norms is followed

140

6.7 HOTELS IN CHENNAI, TAMIL NADU

Ecotel

THE RAINTREE, FIVE-STAR

The Raintree in the city center of Chennai, is South India’s first eco-sensitive hotel

committed to providing innovative, eco-conscious accommodations and services. The

Raintree, strives to conserve natural resources and raise awareness on the importance of

environmental responsibility, while simultaneously redefining the meaning of eco-

friendly travel.



As found in other Ecotels, the cement used for construction of the eco-friendly

building is Portland Pozzalana Cement containing 15-20% fly ash.

The materials used in the interior work of the hotel have been carefully selected.

All the wood used is strictly rubber wood, bamboo or medium density fiber.

There is a good deal of wood in The Raintree that balances the minimalist glass

and metal design of the hotel.

Triple glazed windows are in use, which avoid heat and noise


Use of reusable cloth laundry bags

Newspapers are offered upon request


The hotel regularly monitors the use of natural resources


The hotel has installed concealed cistern- a water saving device

A waste water treatment plant recycles water, which is used for the air

conditioners

Rain water is harvested

Energy Efficiency

CFL lamps are used


room

141

Electronic reduced voltage soft starter energy savers are employed for various

electrical gadgets

The heat generated by the air conditioners in turn warms the water in the

bathroom

As in other Ecotels, guests are encouraged to participate in the effort of energy

conservation by using eco button

Servicing of electrical appliances is done on regular basis to avoid excessive

usage of energy


Segregation of dry and wet waste


At The Raintree, staff are well trained and committed to eco-sensitive philosophy,

saving energy and water

The hotel cultivates eco- relationships with the community

Non-Ecotels

THE ACCORD METROPOLITAN, FIVE-STAR

The Accord Metropolitan in Chennai, is a premier business hotel. The Accord

Metropolitan flaunts a state-of the art, architecture and a peaceful ambience. This hotel

features classy interiors and decor in all its rooms and suites that are made comfortable

with modern amenities and luxurious furnishings. The business centers and meeting

rooms at The Accord Metropolitan are elegantly designed and feature high-end

equipments. The Accord Metropolitan also houses a sprawling swimming pool,

surrounded by an open terrace and a patio.


Plantation is done to maintain greenery

Eco-friendly products are used in exterior construction of the hotel

Use of re-usable cloth laundry bags


Waste water is treated, recycled and used for plantation

Rain Water Harvesting is done as an essential activity to conserve water

142

Laundry minimized water usage by continuous research. Washing machines are

used to wash only with full loads using optimal quantity of water and timer

facility.

Energy Efficiency

CFL power saver lamps are used


room

Electronic chokes are used in place of conventional copper chokes to save energy

Solar water heaters are used to meet the entire need of hot water of the hotel

Air conditioners having sensors providing automatic temperature cut off are

preferred to save energy. Computers, monitors, and copiers are set to sleep-mode

when not in use. This helps cut energy costs by approximately 40%.

Advantage of daylight is taken by means of architectural design as well as using

light-colored, loose-weave curtains on windows to allow daylight to penetrate the

room

Appliances are serviced and lighting fixtures are de-dusted to maintain

illumination requiring less energy


Use of plastic is avoided in guest rooms


Periodic Eco-Friendly awareness training programmes are conducted

TAJ COROMANDEL, FIVE-STAR

Offering a fusion of rich, South Indian design cues and classic European elegance, the

Taj Coromandel is a welcoming spot for either business or leisure. Personal, attentive

service and staff that regularly go above and beyond has won the hotel many repeat

guests and rave reviews. Taj Coromandel is one of Chennai’s best-known landmarks and

is the city’s only member of the exclusive ‘Leading Hotels of the World’ award. Named

after the Coromandel Coast, the hotel is located right in the heart of Chennai’s business

and commercial district.

143


The organization is committed to reduce the impact of operations on the

environment through a corporate initiative EARTH (Environmental Awareness

and Renewal at Taj Hotels) with a vision to improve the environment and green

cover. Under this there are various improvements done to increase green and

make the surrounding a better place to live.

Utility items used in guest rooms are made of eco-friendly products

Guest laundry is placed in a cloth laundry bags for washing and delivered back to

guests in muslin cloth


Aerators have been put in all the taps of public area

165 rooms of the total 213 are equipped with dual flush systems providing

customers an option to use the mini flushes and save water

Waste water treatment plant has been installed, with a capacity of 275 KL/day,

supplying recycled water for all the gardening purposes of the hotel

Two rainwater harvesting plants are installed

Energy Efficiency

CFL lamps are used in all the public areas

Key cards provided in all rooms, so that power is consumed only when the guests

are inside the room

The hotel has installed energy savers at various locations to reduce the

consumption of electricity

The hot water comes as a byproduct of the air conditioning plant

Solar panels are used as alternative source of energy

An automatic lighting system with sensor to find out the optimum energy

requirement is in operation

Daylight is used wherever possible

Installation of energy consumption monitor in all parts of the hotel

144


The hotel has implemented the process of segregation at source with different

garbage bins for bio-degradable (Wet garbage and dry garbage) and non-bio

degradable wastes. The wet garbage is stored in an air conditioned room and all

the garbage are disposed off to authorized agencies.


Eco-Friendly awareness training programmes are conducted at intervals

145

6.8 RAMADA PLAZA PALM GROVE, (MUMBAI) MAHARASHTRA, FIVE-

STAR (Studied for its Wyndham Green Operating Practices)

The Ramada Plaza Palm Grove stands majestically on the shoreline of Juhu Beach. The

hotel offers all the advantages of a beach-front location including a scenic and refreshing

view of the Arabian Sea along with a carnival atmosphere round the year. A research on

the green initiatives of the hotel was done to study its green operating strategies.

Ramada Plaza abides by the Wyndham Green operating standards. It believes that

corporate social responsibility is not just another programme to implement or policy to

follow; it is a way of approaching the work. The hotel maintains documentation on each

aspect of eco initiative and set targets to achieve better results the following year. To

achieve results locally and globally the hotel has set its strategy. The hotel has made its

policy of assigning operational activities to a department head. In the process the entire

hotel staff plays an active role in the green initiatives and hence become an integral part

of the environmental management system.


Triple glazed windows are in use to avoid heat


laundering

Guest room amenities and newspapers are offered on request


Smoke-free zones are created in the hotel


The hotel develops environmental best practices in programmes, products and

services. It sets environmental impacts and targets.

The hotel works with the employees, suppliers, owners and local communities to

minimize the environmental impact and complies with local, national and

international environmental laws in all business transactions

Eco-friendly purchasing (responsibility of the purchase manager)

Purchase of only eco-friendly cleaning supplies and chemicals that are

approved by well-respected national or international association and green

label are in practice

146

The hotel integrates sustainable criteria into purchasing policy and procedures

Effort is made to buy seasonal and local products as much as possible

Products are purchased in bulk wherever possible


Water Consumption is reduced as much as possible (responsibility of the chief

engineer). Low flow devices in taps, showerheads and toilets in guest rooms and

public places, reduced use of water.

The hotel has incorporated general linen and towel reuse programme

(responsibility of the housekeeper) saving water by changing towels and linen on

request. It is also the duty of the housekeeping employees to make the guests

aware of the same.

Energy Efficiency

Reduced use of Energy (responsibility to the chief engineer) followed in all areas of

the hotel.

CFL is used in guest rooms and LED used in public areas

Energy auto switch off/key card control device installed in guest rooms. Energy

Tracking (responsibility to the chief engineer) is done.

Monitoring performance in the following areas and setting realistic reduction

targets based on results and business performance.

- Water

- Electricity

- Gas/oil

- Waste removal

- Laundry

- Chemicals

- Printing of paper

Heating and air conditioning are switched off in rooms or floors not in use for the

day or certain period

Solid Waste Management (responsibility of the purchase manager with support from all

Heads of the Departments)

Paper recycled

147

Plastic is also recycled. These approaches save a lot of resources like oil, trees and

water

Old batteries are returned to the supplier or disposed correctly

Employee Environmental Education & Community Involvement (responsibility of the

Human Resource manager)

Team trainings for all employees are conducted to make them aware of the

policies of Wyandham Green

Professionally communication of green policy, technology and programme to

sales team, guests and corporate clients form the basic requirement of

management programme

Community involvement is fostered by donating amenities

Beach cleaning drives and awareness programmes done on regular basis

Meeting of the green committee comprising a person from each department is

held once a month to discuss green issues

148

6.9 VITS, (MUMBAI), MAHARASHTRA (former Ecotel), FOUR-STAR

This venture owned by the Kamat Group of Hotels, has been aesthetically designed

keeping in cognizance with the Ecotel principles. Though VITS is no more an Ecotel, the

eco-friendly practices that it follows makes it unique and hence was taken as a sample for

study. While maintaining a tradition of guest appreciation and concern for the

environment, the hotel has also put a priority on health with its state-of-the-art fitness

center.


The building is designed with inward looking plan layout thereby majority of the

rooms face the atrium. Thus the inward facing rooms are not directly exposed to

the external elements. This reduces heat load. The structure of the building is

designed to conform to the necessary provisions for earthquake resistance.

The structure makes use of two kinds of blended cement, which primarily uses

inert material like fly ash or slag. As in some Ecotels, the cement used in

constructing the hotel is environment friendly Portland Pozzalana Cement (PPC).

Portland Cement is made from 22% slag, a by-product of pig iron ore extraction.

This is again a waste coming from steel manufacturing plants. The use of this

cement eliminates shrinkage cracks and is very good for plaster and fixing of tiles

internally.

New and unique kind of bricks used by VITS is the Horizontally Extruded

Hollow Clay Blocks. The terra-cotta clay that is actually used for the manufacture

of these bricks is excavated from considerable depths and does not disturb the

topsoil of the earth. The excavation of terra-cotta clay does not in any way result

in deforestation nor does it disturb the balance of the ecosystem. The clay that is

excavated contains considerable amount of alumina and silica and is known for its

plasticity. These bricks used for masonry work offer excellent thermal and

acoustical insulation due to the presence of cavities. Secondly, as the blocks are

perfectly cut, wastage in plastering is minimized, as plaster thickness would not

have to vary.

External Masonry Work is done using eco-friendly blocks. These blocks are

manufactured using fly ash, which is a waste product from the burning of coal.

149

These are light-weight, solid concrete blocks having excellent thermal insulation

properties and better sound absorption coefficient than ordinary bricks. These

blocks also help reduce plaster wastage, as they are factory made blocks, which

are cut symmetrically and to exact dimensions.

Recomposed veneer is an excellent recyclable material made from waste wood.

Its light colour shade matches aesthetically with the rubber wood used in the

hotel. All furniture in the guest room areas are made of this product.

Eco board, which is a wood free board consisting of cement silica that offers

excellent protection against dampness, water moisture penetration etc. has been

used in the main paneling work of the hotel. It is also used in the hotel for mirror

backing, shafts, vestibule, false ceiling, bed base and furniture back rest where

otherwise wood block boards would have been used.

They have used finger jointed rubber wood from Andaman timber for moldings,

staircase handrails etc.

The triple glazed windows block the heat of the Sun from entering the room

As found in majority of Ecotels door-frames and master control panel are made

from rubber wood. This kind of wood is made from exterior grade article board

and is by-product of bagasse.

The hangers used in guest rooms are made from sawdust. The amenities used at

VITS are herbal based, not tested on animals and does not contain animal fat.

Stylish slippers in the guest room are made from jute. These slippers are washable

and reusable. The carpets have been specially designed and manufactured in

Malaysia using recycled Polypropylene. Recyclable, bio degradable and natural

material like cane, jute etc. are used in all the rooms.

Guest laundry is placed in a cloth laundry bag for washing and delivered back to

guests in cane baskets

To prove their commitment to the environment, VITS uses eco-friendly pens and

pencils

Anti Cockroach Herbal Treatment used, containing extracts from herbs and is

totally different from the conventional spray treatment


150


Geberit Concealed Cistern is used like other Ecotels

Aquazone water is used for drinking and kitchen work. Aquazone used employs

ozone, which destroys all micro-organisms and the resultant water is absolutely

safe, pure, fresh and healthy.

In order to encourage guests in helping to conserve water, the hotel has

implemented the Save our Planet (SOP) programme. Through this programme,

they encourage guests to conserve water by requesting a change of linen only on

alternate days.

Geberit Urinal Flush Valve’s infra-red detector ensures a definite flush after every

use preventing the unwanted flushing of timer set systems

Energy Efficiency

Efficient CFL lamps are used, which consume substantially less energy

Room lights come on only when key card is inserted

Distribution pumps are controlled to distribute chilled water as per load through

variable frequency drives (VFD) which avoid any excess power consumption.

Suitable adjustments of set points of chillers are based on external temperature.

The elevators in the hotel use state of the art technology. These elevators use

Variable Voltage Variable Frequency Drive (V3F) technology with

microprocessor based intelligent logic circuit, which enables efficient traffic

planning thus avoiding unnecessary wastage of energy.

Attached to the air-conditioning system is the Storage Thermal Latent heat (STL)

tank to store cold energy during off-peak hours

The heat generated from the air conditioners provides hot water to the guest

rooms, laundry, toilets and kitchen

Master Control Panel in the guest rooms incorporates the green button. On

pressing the green button, the thermostat of the air-conditioning unit is stepped up

by 2 degrees saving energy.

The atrium of the hotel has been artistically designed to house large public

gathering requiring 100% fresh air for suitable interior environment. To take care

of this, the hotel has monitored its energy utilization and planned a Heat Recovery

151

Wheel, which takes care of the fresh air intake and recovery of heat is done using

this wheel. The recovery wheel uses substantially less energy in order to cool

down the inside temperature, thus being energy efficient.

Solid-Waste Management

Separate recycling bins with stickers for guest use are placed in all rooms

Conscious effort is taken in managing solid waste. Vermicomposting pits convert

regular kitchen waste into fertilizer, which apart from using at its premises, the

hotel sells at very nominal rate.


There is no use of carbon paper made at VITS

Having the Do-Not-Disturb (DND), Make Up Room and Laundry sign outside the

door in turn reduces the wastes that would have been otherwise generated by

having these signs made from paper. The glasses are turned upside down and kept

in the tray, thereby doing away with having to wrap each glass in a plastic bag

and consequently generating more waste for the hotel.

Single serving items are not used

To reduce the waste generated by the hotel cloth mats are used instead of paper

ones


Employee orientation during induction process

Environmental programmes undertaken-

- Beach cleanup post Ganapati immersion

- Ecoskit

- Mega Eco-Quiz involving community

- Poster painting competition

- Celebrations of World Water Day to remind all about crisis and need of

conservation of water

Contribution To Local Community

Harvest to Harness (H2H)- Launch of Rain Harvest Center.

VITS, formerly Lotus Suites along with Eureka Forbes Institute of Environment

and Rachna Sansad launched the Rain Harvest Center. The ‘Rain Harvesting

152

Centre’ is for education, demonstration and guidance on Rainwater harvesting. It

has live models of rainwater harvesting on permanent display and documentation

of actual work.

Advance Locality Management (ALM) is a concept to manage the locality and its

surroundings. As a first step towards it, the garbage and filth of the area is

segregated and removed with the active participation of local authorities and

citizens. Subsequently various projects such as building a vermiculture plant, tree

plantation drive and other beautification projects are undertaken. Apart from

reducing the pressure on Brihanmumbai Municipal Corporation (BMC) to pick

the garbage, it also adds up as a means of earning for the said ALM.

Distribution of tulsi saplings on World Earth Day

153

6.10 ITC SONAR, (KOLKATA), WEST BENGAL, FIVE-STAR

ITC Hotels operate the ITC Luxury Collection, ITC Sheraton, Fortune and Welcom

Heritage brands under its umbrella.

ITC Sonar the Luxury collection became well known in the hospitality industry for its

Certified Emission Reductions (CER) and Clean Development Mechanisms (CDM). The

property was taken as a sample for study.

In the year 2002, ITC Welcomgroup Hotels, Palaces & Resorts unveiled one of Asia’s

finest business resorts, the ITC Hotel Sonar at an investment of 2500 million.

A tribute to the golden era of Bengal, in the ‘City of Joy’, ITC Sonar, is lavishly spread

over 16 acres of lush green gardens and tastefully designed water bodies. It is a place that

has all the facilities of a business hotel, along with the ‘feet-up-feel’ of a resort.

While offering travelers every possible modern convenience, it simultaneously gives

them the opportunity to break away from the monotony of work and savors the varied

pleasures of life.

The Sonar represents the Symphony of Earth and Water. Out of its 16 acres of property,

over four acres comprise water bodies, consisting of water lilies and reflection pools.

ITC Sonar, embodying responsible luxury, is the first hotel in the world to be registered

by United Nations Framework Convention on Climate Change (UNFCCC) for Carbon

Emission Reductions.

Amidst the ambience of seclusion lies Kaya Kalp-The Spa. The architecture of its indoor

and outdoor pavilions spread over 13000 sq. ft. draws on local inspiration to blend

harmoniously with the natural environment.

The hotel has its proud department of Environment, Health and Safety (EHS) which

along with the engineering department maintains various eco-friendly objectives and

activities. The major activities are as follows-


The hotel building has been designed with environmentally responsive

architectural specifications using building management technology

Conscious effort is made to reduce noise level

Indoor air quality is monitored on a daily basis

154

Maximum area has been covered with smoke detectors as per EHS audit

recommendation


All water bodies are treated with ozone instead of chlorine

Water audit is carried out on regular basis by external agency

Energy Efficiency

Energy consumption is reduced considerably with the help of CFL lamps

Energy Auditors are appointed and their recommendations implemented

In the year 2004 hotel Sonar embarked upon a voluntary initiative to reduce

energy consumption with an objective to contribute towards the cause of

greenhouse gas reduction. Measures adopted were-

a) Energy efficiency measures: Generation side

b) Energy efficiency measures: Demand side

The project also contributes to sustainable development aligned with Host Party

requirement for the well being of the country in terms of environment, socio-

economy, and technology.


Solid Waste is recycled on regular basis

Food waste generation is consciously reduced in Cafeteria


Interactive training sessions of employees are carried out at regular intervals

Periodic health checks of the employees are carried out to educate them about the

benefits of good health

CDM Milestones

ITC Sonar in Kolkata, which switched to energy efficient CFL lamps as part of its energy

saving drive, has been issued 1,996 carbon credits per annum for a period of 10 years.

The hotel has become the first one in the world to obtain Certified Emission Reductions

(CERs) issued under the aegis of the United Nations Framework on Climate Change

Convention. These CERs, also known as Carbon Credits, are issued under the Clean

Development Mechanism (CDM) of the Kyoto Protocol. The CERs have been issued

155

after an exhaustive evaluation process. Carbon Dioxide emission reduction has been

achieved through energy conservation initiatives such as waste heat recovery, improved

pumping systems and better efficiencies in the air conditioning system. One carbon credit

is equivalent to reduction of one tonne of carbon-dioxide. The CER is a unit of

Greenhouse Gas reduction (expressed in terms of Carbon Dioxide equivalence) that has

been achieved and certified under the provisions of Article 12 of the Kyoto Protocol.

These CERs are tradable internationally with countries and companies that have not met

their Greenhouse gases reduction targets.

Not only have the energy conservation initiatives helped reduce the environmental

footprint of ITC Sonar Bangla and earned tremendous goodwill from all stakeholders, the

records of the hotel show that it saves approximately Rs. 83 lakhs per year, which is

nearly 19% of the total annual energy bill of the hotel. The sale of CERs would provide

additional revenue of more than Rs 1.5 crores over the next few years. This achievement

opens the door for the entire services sector to invest in clean development

mechanisms and support global effort in mitigating adverse effects of climate

change caused by global warming.

The hotel had applied to the CDM executive board with total reductions of 2,987 metric

tonnes of carbon dioxide per annum. However, the hotel qualified to earn 1,996 carbon

credits per annum.

International consultancy firm Price Waterhouse-Coopers (PWC) was brought on board

to measure the carbon footprint of the hotel and ITC Sonar was selected as a pilot project.

PWC is also in the process of mapping carbon footprint at other properties of ITC.

Globally, even though other hotels such as Four Seasons, Mandarin Oriental, Ritz-

Carlton, Taj and Leela have been implementing eco-friendly measures, ITC is the first to

earn carbon credits. The CDM fund predicted from the project activity is expected to

encourage Indian hotels for investing in energy efficient initiative which would

contribute towards meeting the energy demand of the country at large.

6.11 Conclusion

The detailed description of hotels elaborates that though green accreditation programmes

and environmental documentation are not common terms in the Indian Hospitality

156

Industry, on an average, Ecotels are found to follow green initiatives more than non-

Ecotels. Again, few non-Ecotels which appear as premier chain of hotels often show eco-

initiatives under certain globes. Statistical analysis was hence carried out in the subsequent

chapter to find whether or not there is any significant difference type/category-wise as also

star-status-wise considering the green initiatives under each of the five globes.

this chapter gives an elaborate description of management...

Documents