Third Next Available Appointment

Third Next Available AppointmentDEFINITIONAverage length of time in days between the day a patient makes a request for an appointment with a physical and the third available appointment for a new patient physical, routine exam, or return visit exam.

WHY ? Why do we count third next available appointment (3NA) instead of just next available appointment? Removes randomnessQuirk of the schedule may leave an open slot, but by the time you reach the 3NA you are into open space on schedule3NA has become a standard measure and you can use it tocompare to other practicies

GOALDecrease number of days to 3NA to zero days (same day) for Primary CareDecrease number of days to 3NA to two days for Specialty Care

DATADATA (video)

MORE INFOInstitute for Healthcare Improvement-www.ihi.org