thinking thursday performance measurement
DESCRIPTION
From Croft Centre's Thinking Thursday series - a free and informal learning/network event that happens in Southampton and Bournemouth once a monthTRANSCRIPT
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www.croftcentre.co.uk
Thinking Thursday
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Thinking Thursday
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Results or Performance?
Tip 1
Result Indicator Performance Indicator
Where we are We can act on it
No idea how to fix it Leads to corrective action
No one owns it Someone you can phone owns it
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www.croftcentre.co.uk
Thinking Thursday
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Tip 2
If you can’t learn from it or improve from it, don’t waste your time measuring it!It’s about driving your business
What are your drivers?
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Tip 3
Avoid Top Down ControlOr you’ll find “hitting the target” becomes “missing the point”
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Tip 4
Everyone should collect and manage their own data
That way they own it, and will do something about it
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Do have a balance
Tip 5
FinancialUtilisation of
assets
CustomerNet promoter
Profit/Relationship
Environment/Community
Difference made
InternalSystem outputs
EmployeeMotivation
Understanding
Learning & GrowthIncreasing skills
But align it to what counts in your business
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Example
Speed of Response Innovation One-stop-shop
Press Association
“Valued media to a dynamic audience when they want it how they want it”
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
First Questions then Indicators then more questionsExample KPQ:
To what extent are our staff engaged?
Tip 6
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Gallup Q12 survey tool – engagement simplified to 12 Qs
80,000 interviews, 400 companies1.Do I know what is expected of me at work?
2.Do I have the right materials and equipment I need to do my work right?
3.At work, do I have the opportunity to do what I do best every day?
4.In the last seven days, have I received recognition of praise for doing good work?
5.Does my supervisor or someone at work, seem to care about me as a person?
6.Is there someone at work who encourages my development?
7.At work, do my opinions seem to count?
8.Does the mission/purpose of my organisation make me feel my job is important
9.Are my co-workers committed to quality work?
10.Do I have a best friend at work?
11.In the last six months, has someone at work talked to me about my progress?
12.This last year at work have I had opportunities to learn and grow?
Example KPQ: To what extent are our staff engaged?
http://blog.vovici.com/blog/bid/18535/Employee-Engagement-Survey-The-Gallup-Q12
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
What is Key in any case?
What is it that links your purpose to what matters to your customers?
Tip 7
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Don’t just count the easy things
Tip 8
Measuring more is easy, measuring better is hard
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Make them real time and visible
Tip 9
TDR Disc Repair Service
Interworks UK
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Tip 10
Here’s the method1. What’s our core purpose?
2. Hence, what matters most?
3. Hence, what do we need to measure?
4. How do we do that?
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Your top pick?
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Effective Strategic Leadership 29th November, Southampton
Book at www.croftcentre.co.uk/thinkingthursday
Our Next Thinking Thursdays…
Building Teams That Deliver 13th December, Bournemouth
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www.croftcentre.co.uk
Thinking Thursday
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PASSPORTCourses coming up…
Projects 3 Dec Bournemouth
Leadership 10 Dec Southampton
Assertiveness 11 Dec Poole
Pick up a brochure or go to www.croftcentre.co.uk/passport
Special Offer of 20% off for those here tonight
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www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Don’t forget our courses can be used towards…
Management & Leadership Qualifications with
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Thinking Thursday
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£1,903raised so far
Supporting local charities…
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Thinking Thursday
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