Area/Activity Duration

© 2019 Highfield Awarding Body for Compliance Limited

Fill in the table below to help you keep to your plan.

Area/Activity Duration

© 2019 Highfield Awarding Body for Compliance Limited

Fill in the table below to help you keep to your plan.

YOUR PASSENGER TRANSPORT SERVICE OPERATIONS COACH DRIVER END-POINT ASSESSMENT OBSERVATION

THINK ABOUT

Show off your skills!

• Demonstrate safe and efficient driving and use of equipment• Prepare the vehicle for service• Establish a rapport with the customer• Ensure a safe, efficient and secure journey• Report all issues and demonstrate attention to detail

Quality and Customer Service

• Describe the services available within the transport sector• Identify range of customers you deal with, customer needs, rights and expectations• Describe how to provide an excellent service that promotes confidence in your industry• Identify different vehicle types, features, systems and equipment• Describe your responsibilities and actions to minimise delays and to ensure a safe and secure journey• Describe routine checks you must complete to ensure a vehicle is brought into service safely and on time

YOUR PASSENGER TRANSPORT SERVICE OPERATIONS COACH DRIVER END-POINT ASSESSMENT OBSERVATION

THINK ABOUT

Show off your skills!

• Demonstrate safe and efficient driving and use of equipment• Prepare the vehicle for service• Establish a rapport with the customer• Ensure a safe, efficient and secure journey• Report all issues and demonstrate attention to detail

Quality and Customer Service

• Describe the services available within the transport sector• Identify range of customers you deal with, customer needs, rights and expectations• Describe how to provide an excellent service that promotes confidence in your industry• Identify different vehicle types, features, systems and equipment• Describe your responsibilities and actions to minimise delays and to ensure a safe and secure journey• Describe routine checks you must complete to ensure a vehicle is brought into service safely and on time

Preparation, Safety and Effective Communication

• Prepare and organise work to ensure it can be undertaken in a safe and efficient manner • Carry out safety checks, both inside and outside the vehicle and on ticket issuing equipment to ensure it is fit for use• Report defects to the vehicle or equipment in line with organisational procedures • Complete all the necessary documents related to journeys and pass them to the correct person• Confirm the vehicle’s service or defect record is current and meets approved requirements• Deal with problems and report all issues and concerns and obtain another vehicle if necessary

Behaviours

• Show respect to beliefs and personal circumstances of others• Report hazardous situations in line with organisational procedures• Warn others when hazardous situations arise, while remaining calm• Show confidence in the safety of your passengers, yourself and others

Preparation, Safety and Effective Communication

• Prepare and organise work to ensure it can be undertaken in a safe and efficient manner • Carry out safety checks, both inside and outside the vehicle and on ticket issuing equipment to ensure it is fit for use• Report defects to the vehicle or equipment in line with organisational procedures • Complete all the necessary documents related to journeys and pass them to the correct person• Confirm the vehicle’s service or defect record is current and meets approved requirements• Deal with problems and report all issues and concerns and obtain another vehicle if necessary

Behaviours

• Show respect to beliefs and personal circumstances of others• Report hazardous situations in line with organisational procedures• Warn others when hazardous situations arise, while remaining calm• Show confidence in the safety of your passengers, yourself and others

Operate a Coach

• Issue tickets, and confirm that prepaid tickets and passes are valid for the journey• Store all payments in an approved place in line with organisational guidelines• Recognise and report when tickets or passes have been misused and when passengers have not paid fares, in line with organisational procedures• Follow any concessionary fare schemes in line with organisational procedures• Comply with the statutory requirement for the country you are driving in• Give customers information on timetabling, services and delays

During your observation you need to show off all the knowledge, skills and behaviours you have learnt during your apprenticeship.

Your observation will usually last 1 hour, you should take the time to demonstrate to your end-point assessor all areas and if you wish, you can explain what you are doing and why youare doing it.

Keep an eye on the time and make sure you cover all the areas and tasks you planned to show the assessor.

Operate a Coach

• Issue tickets, and confirm that prepaid tickets and passes are valid for the journey• Store all payments in an approved place in line with organisational guidelines• Recognise and report when tickets or passes have been misused and when passengers have not paid fares, in line with organisational procedures• Follow any concessionary fare schemes in line with organisational procedures• Comply with the statutory requirement for the country you are driving in• Give customers information on timetabling, services and delays

During your observation you need to show off all the knowledge, skills and behaviours you have learnt during your apprenticeship.

Your observation will usually last 1 hour, you should take the time to demonstrate to your end-point assessor all areas and if you wish, you can explain what you are doing and why youare doing it.

Keep an eye on the time and make sure you cover all the areas and tasks you planned to show the assessor.