“think” about data 2008 © 2008 ibm corporation ibm tivoli software integrated data protection...

“THINK” About Data 2008

© 2008 IBM Corporation

IBM Tivoli Software

Integrated Data Protection Solutions

Dave Barnett

Tivoli Software Specialist UK, Ireland & South Africa


2 Tivoli Integration | Dave Barnett IBM Tivoli Software

Session 3 Agenda

• The Common Problems (IT & Business)• Visibility Control & Automation • Tivoli Software Integration• Protecting Virtualised Environments• Process Managers “The conduit to CCMDB”• Overlap with IBM Project Big Green!• Seminar Summary and Conclusions



Application

File & Print

Authentication

Server

Web Server

Database

Server

Project Z

Disk Storage Disk Storage

Application

File & Print

Authentication

Server

Web Server

Database

Server

Project Y


Application

File & Print

Authentication

Server

Web Server

Database

Server

Project X


n x Management + n x Power + n x Cooling + n x People

= Expensive Inflexible IT

The Common IT Problem



Disk Storage

BladeCenterBladeCenter

Consolidation

VMware

ESX

VMware

ESX

Storage Virtualisation

VirtualisationAIX

LPAR

AIX

LPAR

The Common IT Solution



The Goal - IT Resource Optimization

BEFORE

• Inflexible infrastructure• High complexity• High unit cost

• Low utilization• Slow response

Separate systems/resourcesAFTER

ITROAvailable Resources

Active Resources

Resource Pool

• Peak utilization• Reduced complexity• Easier administration

• Managed capacity• Lower unit cost• Fast response rate

Dynamic infrastructure/shared resourcesBEFORE

• Inflexible infrastructure• High complexity• High unit cost

• Low utilization• Slow response

Separate systems/resourcesAFTER

ITROITROAvailable Resources

Active Resources

Resource Pool

Available Resources

Active Resources

Resource Pool

• Peak utilization• Reduced complexity• Easier administration

• Managed capacity• Lower unit cost• Fast response rate

Dynamic infrastructure/shared resources



What Does Virtualisation Do For Us ?

Over recent years Virtualisation has proved to be one of the most significant innovations in IT

– As a direct result of Virtualisation we have seen :

• Better Utilisation

• Increased Productivity

• Increased Flexibility

• Easier Migrations

• Centralised Management for Server and Storage Farms

All Good Right!



VMware

ESX

VMware

ESX


AIX

LPAR

AIX

LPAR

So the aim of Virtualisation is to reduce complexity, and risk whilst increasing flexibility.

But…

How do you measure it?

How do you exploit it?

How do I protect it?

How can the business measure the impact / value?

Virtualised Environments



Automation

Control

Visibility

Business & IT Alignment Through VCA



Enabling Innovation for Your Business

Organisations with extensive integration of business & technology were twice as likely to report reduced costs and grew revenue 5% faster than their competitors.

Source: IBM Global CEO Study 2006

78% of CEOs believe integrating business and technology is fundamental for innovation

Business and technology integration addresses many top inhibitors to innovation:

Limited funding for investment

Government restrictions

Inflexible physical and IT infrastructure

Process immaturity

Insufficient access to information



Tivoli Offers a Complete Set of Integrated Solution Components to Augment The Business Environment, Driving Flexibility and Delivering Business Services When you Need Them.

Chargeback

Automatic Provisioning

End to End Monitoring

Enterprise Class Data Protection

Data Lifecycle Management

Leverage Integrated Solutions Bridging the Business with IT

Productivity

Center

Tivoli

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

ManagerTivoli

Usage

and

Accounting

Manager



Productivity

Center

Tivoli

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

ManagerTivoli

Usage

and

Accounting

Manager

Tivoli Software Integration

Productivity Center

Our Heterogeneous Storage Management Platform

No1 in the Gartner Magic Quadrant

“Gartner March 2007”

VisibilityVisibility

ControlControl

AutomationAutomation




Data Rationalization is used to: Establish valid groups of information

in order to apply effective data management standards and policies

Identify invalid data groups to reclaim and consolidate storage

Best Practices

1. Use granular reporting capabilities that include file system detail

2. Utilize data analysis techniques to determine opportunities to reclaim and consolidate storage

3. Focus on sustaining improvements by connecting analysis output to process and policy improvements

4. Don’t treat all data the same way

Inva

lid

D

ata

Analysis

Remaining Storage Capacity

Valid Data

Duplicate data

Stale / Orphan Data

Non Business Files

Redundant application data, log files, dump files, temporary files

System Files

Policies

Free Capacity

Leave this alone

Delete this

Delete/share this

Clean this - often

Delete/Archive this - often

Invest in storing, accessing, managing and protecting this

Data Management & Rationalisation – Key to Optimisation

Green Effect



Productivity

Center

Tivoli

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

ManagerTivoli

Usage

and

Accounting

Manager


Tivoli Storage Manager

Enterprise Class Data Protection. Backup, Recovery, Archive and

Regulatory Compliance Appliance

ControlControl


Enterprise Class Data Protection



Productivity

Center

Tivoli

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

ManagerTivoli

Usage

and

Accounting

Manager


Tivoli Provisioning Manager

Provides IT with Intelligent Workflow Orchestration. Policy Driven

Deployments from Server, Storage and Networks through to Applications.

ControlControl


Automatic Provisioning



Productivity

Center

Tivoli

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

ManagerTivoli

Usage

and

Accounting

Manager


Tivoli Usage & Accounting Manager

Delivering Cross Platform Usage and Accounting reports

Wide integration with the Tivoli Portfolio.


Chargeback



Productivity

Center

Tivoli

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

ManagerTivoli

Usage

and

Accounting

Manager


IBM Tivoli Monitoring

One of the Core Components in the Tivoli Portfolio. ITM Monitors

and Manages Systems and Network Applications.


ControlControl


End to End Monitoring



Tivoli Monitoring & Productivity Center

Tivoli Enterprise Portal & Productivity Center working together to form a single view for operations!



Productivity

Center

Tivoli

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

ManagerTivoli

Usage

and

Accounting

Manager


Tivoli Business Service Manager

TBSM Provides a Visualisation of Logical Groups That Make up a Business Service.

The Business Gets an Instant View of Services Health and Using Integration to the Wider

Portfolio it Can Look at Aspects Such as SLA Reporting or Even Problem Diagnosis




Protecting the Virtualised Infrastructure

SAN

Vmware VI3 (ESX Server)

Storage Array (vendor x)

Storage Array (vendor y)

VCB

SAN Volume Controller

TSM 5.4 / 5.5 working with VCB allows backup of your VMware guests without impacting normal operation and without the need to deploy and manage backup / archive clients to every host.




SAN




VCB


SAN Volume Controller (SVC) allows you to create virtualised pools of storage to allocate to your ESX servers – This drives optimal use of storage assets and reduces the need for downtime / outages.



Visualising the Virtualised Infrastructure

SAN




VCB


Productivity Center allows us to see allocation of storage at the physical and virtual levels.

It builds asset information which can be consumed by a CCMDB



This is the view of Productivity Center looking at the ESX server and all the associated virtual entities and the more details “tabular” data seen by TPC users.




SAN




VCB


Productivity Center & TSM enables policy driven data movement (DLM / ILM) which keeps the virtualised environment optimised. TSM Uses HSM for Windows in this environment to intelligently move data into the TSM storage hierarchy.



Charging Against Virtualised Environment

SAN




VCB


Tivoli Usage and Accounting Manager (TUAM) creates detailed reports that cut across every component here. It also has the ability to look at virtualised environments such as System P or System X and report on things such as CPU minutes, disk storage, and I/O that has been used per users or by an application



Productivity Center and TSM have integration points to TUAM which enables Line of Business reports for Usage!



IBM Service Management

CCMDB & Asset Mgt

Productivity

Center

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

Manager

Usage

and

Accounting

Manager

Process Managers

Operational Management Products

Help desk

A Maturity Model – Phased Approach



Productivity

Center

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

Manager

Usage

and

Accounting

Manager

A Maturity Model – Phased Approach


CCMDB & Asset Mgt

Process Managers


Help deskIBM Service Management

CCMDB & Asset Mgt

Process Managers


Help deskHelp desk

Step 1

Step 2

Step 3

2.) Data Lifecycle Management

1.) Enterprise Alerting

1

2

3

3.) Automated End to End Provisioning

Step 4

45

5.) Chargeback of Storage Usage

4.) Chargeback of Backup Estate

6.) Monitoring Service Levels

6



The Business & GRM

Governance, and Risk Management is a hot topic for most companies in one form or another.

– Even if this is not directly on your agenda you’ll most likely be dealing with some aspects of GRM:

• Change Management Processes are forms of Governance

• Risk Management or risk avoidance in data terms can relate to protection and automation.

Business as usual for many of us!

• So Tivoli software has a range of products to help in these areas but the real strengths come from integration.



The Value of Tivoli Software Integration

Information (Data) Risk Management• Managing the risk where is data is concerned is essential. Without

the data we may not be able to operate at all!

• Replicating my data to a safe location, but what data should be replicated, and making sure its performing as expected!

• Where tiered storage is used make sure QoS is not effected!

• Automating tried and tested repeatable tasks removing where possible the human “error” factor.




CCMDB & Asset Mgt

Productivity

Center

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

Manager

Usage

and

Accounting

Manager

Process Managers


Help desk

Integrate with CCMDB



SPM enables the right people, authorized by role, to launch into TSM, TPC and TADDM at the correct point during a storage process

Integration with Productivity Center performs provisioning, or identify files for cleanup

Integration with Tivoli Storage Manager performs an archive/delete to cleanup up data, free up space

Tivoli Application Dependency Discovery Manager allows impact analysis, enabling the user to asses which business systems could potentially be impacted by a storage change process.

Launch into TPC, TSM, TADDM from a specific task within a process workflow

Storage Process Manager



Process Tasks

Tasks are routed to the dashboard inbox of right person at the appropriate point during the life of this process

• Each task has best practices context information associated with it

• Some tasks involve launching into TPC , TADDM or TSM to automate the process activity

• Compliance – Demonstrate compliance In each step of the process any data collected (.docs, xls, etc…) Can be attached to the change request to form a complete, documented record of the change

ITIL Aligned Best Practice Storage Processes



Discover Your Storage Environment

Track changes of storage configurations

Ensure consistency of storage configurations

Discover Storage Configuration Items



Information about the Data Service Level Objective group for a computer system that has had a backup failure or some other type of incident enables the evaluator to put the correct priority on handling the failure.

Failures for computer systems with the higher data service level objective group are addressed first because these systems have been identified as having higher value to the business.

From the Dashboard drill down into the incident to get more detail, prioritize and classify

Prioritise and Classify Storage Related Incidents



IBM Service Management – Where to Start!

ITUP – IBM Tivoli Unified Process tool– Best Practice guidance on IT Service Management processes

– Compatible with ITIL, CobiT, eTOM, Six Sigma, IBM PRM-IT, IBM RUP, ISO17799

– Free Demo & Download from IBM:• https://www-306.ibm.com/software/tivoli/features/it-serv-mgmt/itup/tool.html

OPAL – Open Process Automation Library– 400+ product extensions and downloads from IBM and IBM Partners

– Some items are tested and certified “Tivoli Ready”

– Some free, some chargeable• http://catalog.lotus.com/wps/portal/topal




CCMDB & Asset Mgt

Productivity

Center

Provisioning

Manager

Tivoli

Storage

Manager

Tivoli

Monitoring

Tivoli

Business

Service

Manager

Usage

and

Accounting

Manager

Process Managers


Help desk


ITIL v3 Users Mapped Across the Integrated Products



Service Support

Service Desk: Topology view & Asset reports for the operators – problems detected by TPC could raise Job Tickets

Incident Management: TPC identifies data and configuration problems, FC errors – alerts sent to TEC or other SNMP tool

Problem Management: Incident Management benefits plus historic data for deeper understanding

Release Management: TPC For Data identifies files and locations to trace installation problems

Configuration Management: Topology view confirms installed configurations of SANs

Change Management: TPC used by CAB to confirm dependencies and relationships of CI’s

Service Delivery

Availability Management: TPC provides availability reports and historical information

Capacity Management: TPC provides capacity reports and historical information

Service Level Management: TPC reports errors, faults and downtime essential for verifying that SLAs are being met

IT Business Continuity: TPC identifies files at risk and manages Replication Copy Services

Financial Management for IT Services: TPC can allocate capacity consumption costs to individuals or groups of users

IBM Service Management Users & Productivity Center



The Value of Tivoli Software Integration

Visibility, Control & Automation (All Things “Data”)

– Realising Business Value

• Leverage the strengths from integrated Tivoli Software components and the much wider IBM portfolio

• Leverage the support and skills on a global basis wherever your business happens to be

• Service Management is IBM’s long term strategic vision that will grow in line with your company

• Software Technologies that do NOT tie the business to a single vendor.

• Solutions that can be built in a phased approached “a maturity model”



Tivoli Enterprise Portal

IBM Director

PowerExecutive

ITM Power Agent augments performance data traditionally collected from performance managers and the OS with power and temperature data. All of these data are aggregated for consumption by TEP and TDW.

ITM Power Data

Provider

Rack Servers

Blades

ITM Power Agent

ITM WebSphere Agent

ITM Linux Agent

Power & Temp metrics and

controls

TEMS

Tivoli Data Warehouse

Tivoli Usage &

Accounting Mgr

Power, Temp

Performance, Power, Temp

TUAM and other Tivoli managers can consume the historical aggregated performance and power data stored in TDW. Admins can view and act upon

live aggregated data and alerts on TEP.

ITM Power Data Provider is an IBM Director extension that feeds the ITM Power Agent.

PowerExecutive interacts with hardware management module, monitors power usage, temperature, and control power caps.

TransactionData

ITCAMData

Performance Data

Tivoli Provisioning

can be used to place servers in standby

mode when they are not needed.

Tivoli Enterprise Portal

IBM Director

PowerExecutive

ITM Power Agent augments performance data traditionally collected from performance managers and the OS with power and temperature data. All of these data are aggregated for consumption by TEP and TDW.

ITM Power Data

Provider

Rack Servers

Blades

ITM Power Agent

ITM WebSphere Agent

ITM Linux Agent

Power & Temp metrics and

controls

TEMS

Tivoli Data Warehouse

Tivoli Usage &

Accounting Mgr

Power, Temp

Performance, Power, Temp

TUAM and other Tivoli managers can consume the historical aggregated performance and power data stored in TDW. Admins can view and act upon

live aggregated data and alerts on TEP.

ITM Power Data Provider is an IBM Director extension that feeds the ITM Power Agent.

PowerExecutive interacts with hardware management module, monitors power usage, temperature, and control power caps.

TransactionData

ITCAMData

Performance Data

Tivoli Provisioning

can be used to place servers in standby

mode when they are not needed.

The Same Technologies Managing Energy – Green Agenda



Shown that Storage solutions and products align with the IBM Tivoli strategy and Visibility, Control & Automation

Shown storage can be taken out of its silo and integrated with the rest of the IT operation with various operational and Service Management solutions

Shown how this “maturity model” can apply from small GB to large globally integrated Enterprise customers

– For General Business customers integrate at the Operational level with Tivoli monitoring tools

– Enterprise customers can additionally integrate storage activities into their Service Management models

Conclusion:

– We are addressing business challenges in a world of changing technologies and changing business climates with IBM Tivoli storage solutions that add value to the way IT operates and integrates into the parent business.

Seminar Wrap-up / Conclusion



innovation that matters

“think” about data 2008 © 2008 ibm corporation ibm tivoli software integrated data protection...

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