Things go click now! Doing business together. It just got even easier and better.

Simply easier.

We are improving our service for you …

… with the help of a modern and uniform global business management system that will help us standardize and unify many processes. This in turn will make doing business with us even easier and more efficient.

Our new system was introduced successfully in February 2016 in the German sites Neuss, Hilden, Kamen, Berlin and Kleinostheim. The specific changes it will bring are presented here in a clear and easy-to-understand way.

If you have any questions, please feel free to contact your 3M Customer Service Agent.

Write to us:

innovation.de@mmm.com

Or look here:

www.3M.de/Kundeninfo

Just better.

Contents Page

New Order Management 3

New Order Confirmation 4

New 10-digit Product Numbers 5

New Packing List 6

New Invoice 7

bCom – 3M’s Service Portal 8

2Simply easier. Just better.

Until February Today – after system conversion

You have sent your order per email, fax, telephone or via EDI.

You will order by email, EDI or through bCom, our new Service Portal (see page 8).

We will transfer the EDI platform into the “IBM Sterling B2B Integrator software”. You will receive detailed information regarding this process in the coming months.

All products have an 11-digit number.

All numbers will only have 10 digits.

Initially, to make things easier, both numbers will be shown on the newpacking list and product labels: the old 11-digit number as well as thenew 10-digit number.

The agreed quantities and units and the payment terms have been noted on the order confirmation. No changes

You have been able to order on the Service Portal or via the EOC.You will order via bCom (see page 8): it‘s easier, clearly structured and more efficient.

New Order Management 3Simply easier. Just better.

Until February Today – after system conversion

You have received your order confirmation from one of 3M’s subsidiaries in Germany.

Only minor changes:

• You will receive your order confirmation (POA) per email, fax, or directly from the EDI or bCom (see page 8).

• The new 10-digit product IDs will be used.

If you have received the POA per postal mail, please send you email address to your 3M customer service agent.

New Order Confirmation 4Simply easier. Just better.

Transition Period

To make things easier, both the old 11-digit product IDs as well as

the new 10-digit ones will be used on product labels during the transition period.

New 10-digit Product IDs

The new 10-digit product

ID will be added during the

next tool replacement.

11-digit number (old)

10-digit number (new)

Label for the shipping boxProduct IDs

The new 10-digit product

ID will be added during the

next tool replacement.

Product IDs

5Simply easier. Just better.

Until February Today – after system conversion

You have received your packing lists from one of 3M’s subsidiaries in Germany.

Only minor changes:

• You will receive your packing list via email, regular mail, or directly via EDI

• You will see both, the old 11-digit and new 10-digit product ID for the items you have ordered here. No further impacts for you are cau-sed by this at this time.

New Packing List 6Simply easier. Just better.

Until February Today – after system conversion

You have received your invoices from one of 3M’s subsidiaries in Germany.

Only minor changes:

• The choice is yours: You can receive your invoices per email, regular mail, e-invoice or directly via the EDI (simplest way: as a PDF file per email). Our PDF invoices will correspond to the normal PDF standard. A conversion to PDF/A1-a compatibility will be available during the year.

• For bank transfers, please indicate the 3M order number, which is clearly shown on the invoice.

• The new 10-digit product ID will be used.

• After a short transition period possible discounts will be shown as usual.

• For a short time system-related, slight rounding differences could occur. If so, these would be in the range of thousandth.

New Invoice 7Simply easier. Just better.

bCom – 3M’s Service Portal

Until February Today – after system conversion

Up until now, you have been ordering online through our Service Portal or the EOC (Enterprise Order Center).

You will be ordering through our new bCom Service Portal.This means: small changes – big advantages.

Via our new online shop you will be able to order as well as to check your order status at any time.

• The platform you have been using provides simple functions and is user friendly.

• The highest level of user friendliness combined with a modern layout.

• Only a limited number of products and information.• The complete product catalog: with images, detailed descriptions,

recommended usages and product recommendations.

• Search options are limited.• In the future: easy-to-use, improved search engine functions:

look for products by simply entering a key word, product ID number, EAN or other product characteristics.

• Using your own product IDs requires manual data input.• You only need to enter your own product IDs once. It can then be

changed and updated as needed.

bCom will be implemented

step by step. It is a special

service for our B2B

customers.

8Simply easier. Just better.

If you have questions, please feel free to contact your 3M Customer Service Agent.

Write to us:innovation.de@mmm.com

Or look here:www.3M.de/Kundeninfo

3M Deutschland GmbHCarl-Schurz-Straße 1, 41453 Neuss, Germany

Phone: +49 2131 14-0Web: www.3M.de