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Quick-Start Instructions forthe Winterm 1000 SeriesThin Appliance

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Thin Appliance Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Initial Thin Appliance Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Help Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2002, Wyse Technology Inc.

See accompanying documents in shipping carton for License Agreement and Warrantyinformation.


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IntroductionWinterm 1000 Series Thin Appliances (hereinafter referred-to as Thin

Appliances) are stateless thin-client terminal devices. They obtain

essentially all of their configuration settings from DHCP and FTP servers(network services) and provide access to applications, files, and networkresources made available on machines hosting Citrix ICA and Microsoft RDP session services. A Thin Appliance can operate without some of thenetwork services described in this document but the full capability of thedevice will not be achieved.

The Thin Appliance accesses the enterprise server environment through anyof the following access methods: (1) Ethernet Direct Access, (2) Wireless

Direct Access, (3) Dial-up Access, and (4) PPTP VPN Access. Thesequick-start instructions briefly describe each access method as well localsettings that may be required, depending on services available on theenterprise intranet.

Resources Available on Wyse Web Site - User and network administratordocumentation is located at:

http://www.wyse.com/products/winterm/quickstart/1000.htm

Files available for viewing and download from the Wyse Web site include:Winterm 1000 Series Thin Appliance Users Guide

Winterm Thin Appliance Server Administrators Guide

Quick-Start Instructions for the Winterm 1000 Series Thin Appliance

Sample user configuration profile ( .ini ) files. These files are annotated toallow you to use them as a starter set on your FTP server and they maybe modified to suit your needs.

Wyse Service and Support Web Site - Upgrade software images forinstallation on your FTP file server are available at:

http://www.wyse.com/serviceandsupport/support/winterm/upgrade.htm

- Wyses warranty registration process isavailable at:

http://www.wyse.com/serviceandsupport/register.htm

Register within 90 days to get 2 years extended warranty at no cost.

- Wyse Rapport (the remote managementsoftware that comes with your terminal) information is available at:

http://www.wyse.com/bundle
http://www.wyse.com/products/winterm/quickstart/1000.htmhttp://www.wyse.com/serviceandsupport/support/winterm/upgrade.htmhttp://www.wyse.com/serviceandsupport/register.htmhttp://www.wyse.com/bundlehttp://www.wyse.com/bundlehttp://www.wyse.com/serviceandsupport/support/winterm/upgrade.htmhttp://www.wyse.com/serviceandsupport/register.htmhttp://www.wyse.com/products/winterm/quickstart/1000.htm


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Thin Appliance InstallationIMPORTANT By unpacking and using the Thin Appliance, you agree to bebound by the license agreement in the users guide. See that agreement for

specific details.Refer to the following figures and proceed as follows:

Improper connection, mounting, or use of this product could result incomponent failure or undesired interference. Read the following cautionstatements before setting up and operating the Thin Appliance.

SetupDo not connect power until all other connections are made. Connectingor disconnecting components or equipment on the back panel whenthe Thin Appliance is receiving power can cause power surges anddamage the device.Do not force a connector into its socket. If any undue resistance isencountered, ensure that the connector is correctly oriented to thereceptacle.

Orientation and VentingMount the Thin Appliance only as shown in the following figures or inaccordance with the instructions provided with the Wyse-approvedvertical mount (see NOTE below). Improper orientation (such ascomponent side down, where the back panels symbols are upsidedown) could inhibit the dissipation of heat from the device anddamage it.

Allow sufficient space around the Thin Appliance; do not place thedevice in any enclosure that restricts airflow around the device; do notplace any objects on the device. Product environmental specificationsare available through Wyses Web site at: http://www.wyse.com/products/winterm/index.htm.

Power SourcesTo ensure regulatory compliance, use only the power supply included

in the shipping carton, or a Wyse-approved equivalent, with the Thin Appliance. Also, the noise suppressor (ferrite bead) included in the boxwith the Thin Appliance must be installed on the network cable asdescribed and illustrated here.
http://www.wyse.com/products/winterm/index.htmhttp://www.wyse.com/products/winterm/index.htmhttp://www.wyse.com/products/winterm/index.htmhttp://www.wyse.com/products/winterm/index.htmhttp://www.wyse.com/products/winterm/index.htmhttp://www.wyse.com/products/winterm/index.htmhttp://www.wyse.com/products/winterm/index.htm


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To prevent accidental loss of power, brown out, and spikes which coulddamage the Thin Appliance, avoid connecting it to any form ofswitching device (including power strips) or hard resetting the Thin

Appliance by holding down the power button.When turning off the Thin Appliance, be sure to perform a completeshutdown (via the user interface or power button); do not disconnectthe power cord, shut off power at a circuit breaker, etc., to turn off the

device.Be very careful to not interrupt power while the Thin Appliance isdownloading a software update.

Make connections as shown in the following figures.

Place the Thin Appliance on a desktop, or if you want to mount the devicevertically (such as on a wall or on the side of a monitor), obtain a mountingkit from Wyse Technology.

Connect the power module to a 90-264 V ac, 47-63 Hz receptacle. Pressthe power push-button on the Thin Appliance to turn on power.

Visit http://www.wyse.com/products/accessories/mounting.htm forinformation about approved wall-mount accessory kits.
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Thin Appliance Model 1200LE

:

1. Feature dependent on server implementation.

Power Push-Button Location Model 1200LE

Model 1200LE Back Panel Connectors

Icon Connector DescriptionNetwork LAN connector, 10/100Base-T

Video Monitor interface

USB USB ports (2) (keyboard connects to either USB port)

Mouse PS/2-type interface, connects to USB keyboard

Power Power module cable interface

Headphones Audio output jack for headphones or powered speakers

Microphone 1 Audio input jack for a microphone


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Thin Appliance Model 1125SE

*Supplied for U.S.A.; in other locales, check package contents or contact your Wyse reseller.

Model 1125SE Back Panel Connectors

Icon Connector DescriptionHeadphones Audio output jack for headphones or powered

speakersUSB port (3) USB device connection

Video Monitor interface

Network (LAN) Ethernet RJ45 connection, 10/100Base-T

Power Power module cable interface

Lock Receptacle for cable lock

Parallel Port Local printer output

Keyboard PS/2-type keyboard interface

Mouse PS/2-type mouse interface


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1. For a listing of recommended peripherals visithttp://www.wyse.com/products/accessories/index.htm .

Power Push-Button Location Model 1125SE

Initial Thin Appliance SetupIf you are a user setting up your own Thin Appliance, ask your networkadministrator for information about the resources available on the networkand for local settings that may be required.

Local settings are made using dialog boxes accessed through thedesktop menu. This menu is opened by clicking on the desktop

background or clicking on the logon name button on the left side of thetask bar.For all configurations, refer to the Winterm 1000 Series Thin ApplianceUsers Guide for instructions on selecting local operator preferencessuch as display resolution, keyboard/mouse settings, and printersettings. Specific information about Thin Appliance setup dialog boxesis also in the Users Guide .

Serial Port 1 Serial device connection

Serial Port 1 Serial device connection

Model 1125SE Back Panel Connectors , Continued

Icon Connector Description
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Accessing the Enterprise Server Environment

The following figure shows the methods of accessing the enterprise serverenvironment (the methods are described after the figure):


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Ethernet Direct Access

This is a connection from the Thin Appliance's Ethernet port directly to theenterprise intranet. No additional hardware is required.

In this configuration all network services may be used, including theenterprise DHCP server. A DHCP server on the network may provide not onlythe Thin Appliance's IP address, but also the location of the file servercontaining the user profiles and software updates.

Wireless Direct Access

A wireless wideband modem can be used to access the enterprise intranet.The modem connects to a USB port on the Thin Appliance and uses

short-range wideband radio to communicate with a wireless access point.Typically, wireless access points are located at several locations in theenterprise within range of the wideband modems and connect directly to theenterprise intranet.

Service set identification (SSID), channel, and encryption keys must beentered in the Wireless Setup dialog box on the Thin Appliance andcorresponding entries must be made in the access point setup dialog box.Except for that, Thin Appliance operation is otherwise the same as Ethernetdirect access, including access to the enterprise DHCP server.

Contact Wyse Technology for approved wireless modems. Available modemsare listed at:

http://www.wyse.com/products/accessories/index.htm

Dial-up Access

A USB dial-up modem can be used with the Thin Appliance to access adial-up server. The dial-up server may provide either of two means of accessto the enterprise intranet:

An enterprise dial-up server directly connects to the enterprise intranet.

An Internet Service Provider (ISP) dial-up server provides access to theInternet, from which the Thin Appliance must access an enterprise PPTPVPN server that connects to the enterprise intranet.
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Instructions

Open the Network Setup dialog box and select the No local Ethernet,Modem dialup only radio button. This dialog box opens automatically onpower-on when the Thin Appliance is set for one of the Ethernet modes

but network services are not available to the device.If the Thin Appliance will be accessing user profiles and software updates(recommended), in the Network Setup dialog box enter the File Servers IP address or DNS name and in the Dialup Manager definition ( DialupProperty ) for this connection select the Auto-dial on system startup check box. If these selections are not made the enterprise FTP file servercan not be accessed and the Thin Appliance will only operate in thestand-alone user mode.

Make selections (or use defaults) in the Serial Setup dialog box forcompatibility with the modem used. Refer to the Winterm 1200 Series Thin

Appliance Users Guide for instructions.

In this configuration, when the Thin Appliance is turned on the DialupManager opens automatically. If Auto-dial on system startup is notselected for a connection defined in the Dialup Property dialog box, theConnect Manager dialog box also opens.

If the enterprise PPTP VPN server is to be accessed through this dial-uppath, after connecting to the dial-up server the PPTP Manager dialog boxalso must be used to complete the connection.

When using dial-up and/or PPTP VPN to connect to the enterprise serverenvironment, the Thin Appliance can operate in any mode except DHCPavailable mode.

PPTP VPN Access

PPTP (Point-to-Point Tunneling Protocol) is a network protocol that enablesthe secure transfer of data between a remote client (in this case the Thin

Appliances) and an enterprise server environment by creating a virtual privatenetwork (VPN) across TCP/IP-based data networks such as the Internet. Itprovides a password-protected path through the enterprise firewall to theenterprise server environment in which the network and session servicesrequired by Thin Appliances reside.


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Instructions

An Internet Service Provider (ISP) must be available to provide access tothe Internet. Any of the standard means of connecting to the ISP may beused, such as a dial-up modem, cable modem, and DSL modem:

Dial-up modem - No local Ethernet, Modem dialup only must beselected in the Network Setup dialog box. Because the enterprise DHCPserver is not accessed in this mode, the location of the FTP file servermust be entered in the Network Setup dialog box.

Cable and DSL modems - The Thin Appliances IP address (eitherDHCP-generated or fixed) is provided by the ISP. Therefore, eitherDynamically allocated over DHCP or Statically specified IP Address must be selected in the Network Setup dialog box. Because theenterprise DHCP server is not accessed in this mode, the location of theFTP file server must be entered in the Network Setup dialog box.

The connection to the ISP must be established first, before contacting theenterprise PPTP VPN server. This includes dial-up access as well asdirect access through the cable and DSL modem methods.

Use the PPTP Manager dialog box (accessed from the desktop menu) toenter properties and initiate a PPTP connection.

If the Thin Appliance is configured to access the enterprise intranetthrough automatic modem dialup, initially you will see the DialupManager and Connect Manager dialog boxes. If the unit is configuredfor automatic PPTP VPN access, initially you will see the PPTPManager dialog box.

If the Thin Appliance will be accessing user profiles and softwareupdates (recommended), both the Dialup Manager (if dial-up is used)and the PPTP Manager (if PPTP VPN is used) must be set toAuto-dial on system startup and Auto-connect on system startup ,respectively. If these settings are not made for either or both of thesemodes, the enterprise FTP file server can not be accessed and the Thin

Appliance will only operate in the stand-alone user mode.If session connections/published applications are designated to open

automatically on start-up, upon accessing the enterprise serverenvironment you will see a session server log-in or server applicationwindow instead of the Thin Appliance desktop. Use Ctrl +Alt +UpArrow to toggle between window display modes. Use Ctrl +Alt +DownArrow to display a selection box for toggling between the desktop, theConnect Manager dialog box, and currently active connections.


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Thin Appliance Local Configuration Settings

Local configuration settings may be required if not all of the network servicesare available. Network services include DHCP and FTP file services, and alsoDNS in some cases. Local configuration settings are made using dialog boxes

opened through Setup submenu selections on the desktop menu.The following subparagraphs describe local settings required for differentsituations concerning the availability of DHCP and FTP services.

DHCP and FTP Servers Available

A Thin Appliance is initially (new-unit or reset-unit default) configured to obtainits IP address and the location of the FTP file server from a DHCP server.DHCP can only be used for the Ethernet direct-access and wirelessdirect-access configurations.

The network administrator must set up both DHCP and FTP network servicesand create global and user profiles. If wireless direct-access is used, theWireless Setup dialog box must be configured locally.

Simply connect the Thin Appliance to the network (either directly or through awireless modem), turn it on, and start using it.

A sign-on name and password may be required for access to user profilesand session services. If applications published by Citrix PNLite services areavailable, an NT domain name must be entered or selected from a list. One ormore connections/applications may start automatically if selected in the globalor individual user profiles. (See the preceding NOTES for toggling betweendesktop displays.)

If the Thin Appliance accesses the enterprise server environment through

dial-up and/or PPTP VPN, the automation provided by a DHCP server is notavailable; see the following subparagraphs for instructions.

DHCP Not Available but FTP Server is Available

The user must locally enter (in the Thin Appliance Network Setup dialog box)network information that would otherwise be supplied by the DHCP server.This mode must be used if accessing the enterprise intranet through dial-up

and/or PPTP VPN services.


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If the unit is configured for DHCP (new-unit or reset unit default) but DHCP isnot detected on the network, the Network Setup dialog box automaticallyopens when the unit is started. Otherwise, open the Network Setup dialogbox manually.

If a Thin Appliance is configured for DHCP (which is the default for anew or reset unit) and DHCP is detected on the network but it does notprovide the location of FTP file server to the Thin Appliance, the userwill not be able to sign on and the sign-on dialog box will continue toappear and prompt for account information. This could occur, forexample, if attempting PPTP VPN access through an ISP server. Togain access to the Network Setup dialog box so that the user can

manually enter the location of the FTP server, temporarily disconnectthe Ethernet cable from the rear of the unit and reboot it. This will startthe Thin Appliance in stand-alone user mode, which will allow entry ofthe required information in the Network Setup dialog box (be sure toreconnect the Ethernet cable and reboot when finished). See theCAUTION below.If a non- or low-privileged user operating with lock-down attempts toreboot to stand-alone user mode, access to both the Network Setup

dialog box and system reset capabilities are disabled. The user mustreconnect the Ethernet cable and reboot, and the administrator mustmake any required changes to the Thin Appliance operatingconfiguration through the user profiles. See the Administrators Guide for further information about lockdown. Also see the CAUTION below.

If a Thin Appliance connects to the enterprise intranet throughdial-up or PPTP and upon user log-on the unit is locked down, if the user thenattempts to reboot to stand-alone user mode the Network Setup dialog boxbecomes disabled and the user will not be able to reaccess the enterpriseintranet using this method. If this happens, the Thin Appliance must be movedto a location where it can access the intranet directly and the administratorcan change the profile to unlock the unit.


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In the Network Setup dialog box, select the Statically specified IP Address radio button and enter the following information:

Static IP Address of the Thin ApplianceSubnet Mask

Default GatewayDNS Domain Name (not necessary if DNS is not used)DNS Server Address (not necessary if DNS is not used)File Server IP address or DNS name of the FTP server on whichconfiguration files reside and the FTP path on the server to /wnos.PNLite Servers list - If PNLite is deployed on the network environment,enter the IP address or host name with optional TCP port number ofone or more PNLite servers that will provide published applications onthe network.

The remaining information will be automatically filled in from the user profileswhen the FTP file server is contacted.

After the network settings are complete, reboot the Thin Appliance and startusing it. As with the DHCP configuration, a sign-on name and password maybe required, and possibly, if applications published by Citrix PNLite servicesare available, an NT domain name must be entered or selected from a list.One or more connections/applications may start automatically if selected inthe global or individual user profiles.

FTP Server Not Available (Stand-alone User and PNLite-Only User)

In these cases configuration files are not available and network informationmust be entered locally at the Thin Appliance.

Standalone User - A stand-alone user does not access user profiles orPNLite published applications. New and Settings controls appear on theConnect Manager dialog box (opens automatically - otherwise, expand byclicking on the button on the Thin Appliance desktop task bar) that are nototherwise available to low- and non-privileged sign-on users. Locally-enteredconnection definitions are preserved when the unit is turned off, but automaticThin Appliance software update is not available when power is turned onagain. (See NOTE above if you booted to this mode from locked-down non- orlow-privileged user mode.)


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PNLite-Only User - This user does not access user profiles, but applicationspublished by Citrix PNLite services are available (the IP address of a PNLiteserver and NT domain are entered into the Network Setup dialog box oravailable through DHCP option settings). A log-on dialog box similar to thestandard dialog box opens but it is only for logging on to the PNLite server.

Applications published by PNLite are listed in the Connect Manager .Locally-defined connections are not preserved when the unit is restarted orturned off.

Session Services

Thin-client session services are made available by servers hosting Citrix ICAand Microsoft RDP software products. Refer to the instructions in the

Administrators Guide for installing and configuring ICA and RDP SessionServices.

Applications accessed through a dial-up connection or over aWAN generally should have Enable optimization for low speed link selected in the user profile or the Connection Settings (ICA or RDP) dialogbox.

Privileges and Passwords

User access to system reset and the Network Setup dialog boxmay be denied if lockdown is enabled in the user profile.

Assigned Privileges

The user profiles can assign three privilege levels of access to Thin Appliance

resources:High - All Thin Appliance resources are available with no restrictions. This isan administrative level of log-on based on global and individual profiles.Connection definitions may be entered locally but they will be lost uponlog-off/shutdown of the Thin Appliance. A user at this level may reset thedevice to factory defaults.

Low - This is the level assigned to a typical user of the Thin Appliance and is

the device default. The Network selection on the Setup submenu (openedfrom the desktop menu) is disabled (the Network Setup dialog box can notbe opened). A user at this level of log-on can not reset the device to factorydefaults.


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None - This level of access is typical for kiosk or other restricted-usedeployment. The System Setup selection on the desktop menu is disabled(the Setup submenu can not be displayed). The Connect Manager , DialupManager , and PPTP Manager dialog boxes are not available. The user cannot reset the device to factory defaults.

If you are accessing the enterprise intranet through dial-up orPPTP VPN, the Network Setup dialog box is available during the dial-upprocess to establish the initial connection to the FTP file server. If you log onas a low- or non-privileged user, however, access to the Network Setup dialog box is disabled. The Dialup Manager and PPTP Manager dialogboxes are also disabled for a non-privileged user.

Unassigned PrivilegesGuest - Logs on using the global profile only (no user profile available) and apassword is not required. The guest user can not access the Network Setup dialog box and can not reset the device to factory defaults. Otherwise, allremaining local resources are available. Although an enterprise file servicesaccount password is not required, individual application servers may require apassword.

Stand-alone User - This mode makes operation of the Thin Appliancepossible when user profiles or PNLite-published applications are notavailable. No user log on is required and network information and connectiondefinitions must be defined locally at the Thin Appliance. Locally-enteredconnection definitions are preserved when the unit is turned off or restarted,but individual user accounts are not available and automatic software updateis not available when the Thin Appliance is restarted.

PNLite-Only User - This is similar to a stand-alone user except applications

published by Citrix PNLite services are available (the IP address of a PNLiteserver is entered into the Network Setup dialog box). The user logs-on to thePNLite server but does not log on to the file server or use configurationprofiles. If the PNLite server publishes fewer than 36 applications, the usermay locally define additional connections up to a total of 36, but they are notpreserved when the unit is turned off or restarted.


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Changing Your Password

If you are required to sign on and you are not using PNLite services, you maychange your assigned password by selecting the Check here to changepassword box in the sign-on dialog box. This will cause the Change

Password dialog box to display when you sign on.If you are required to sign-on and are using PNLite services (so that the userprofile password is forwarded to the PNLite server), you may not be able tochange your profile password without affecting PNLite access.

If you are using both PNLite and a user profile, the user namemust be defined in the Windows domain to be used and the password mustbe the same for both the domain and the profile.

Help Files Access the on-line help at:

http://www.wyse.com/products/winterm/quickstart/1000.htm

System Reset

G-Key Reset

To reset the Thin Appliance to factory-default settings, hold down the keywhile the device restarts. G-key reset is disabled for low- and non-privilegedusers in lockdown mode.
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Shutdown Reset

A high-privileged or stand-alone user may reset the unit from the shutdown/reset dialog box as follows:

Select either the Shutdown and Restart the system or Shutdown thesystem radio button.

Select the Reset the system setting to factory defaults check box.

Click on the OK command button.

The effect is the same as a G-key reset. Shutdown reset is disabled for low-and non-privileged users in lockdown mode.

V-Key Reset

If the display settings are inappropriate for the particular monitor that isconnected, it is possible that the display will not function properly when theThin Appliance restarts. To correct this, power-up the Thin Appliance whileholding down the key. This will restart the unit with a display resolution of640 x 480 pixels and a 60 Hz refresh rate.

Enabling a Disabled Network Setup Dialog BoxThere are six levels of user access to Thin Appliance resources: none, low(default), and high privilege levels set in user profiles, and guest log-on,stand-alone, and PNLite-only user modes. If the .ini file PRIVILEGE command is set to Low or None (standard or non-privileged user), the Thin

Appliances Network Setup dialog box will be disabled (you can not access itfrom the desktop menu). There may be occasion to access the NetworkSetup dialog box (without changing the .ini file) when this condition exists.This could occur, for example, when you need to change to another FTP fileserver or add to the NFuse servers list. To access the Network Setup dialogbox to make the changes, disconnect the network cable and reboot the unit tostand-alone user mode. The Network Setup dialog box displays after theThin Appliance initializes and you can then make the required entries. (Besure to reconnect the network cable and reboot when finished.)


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If a non- or low-privileged user operating a locked-down Thin Appliance attempts to reboot to stand-alone user mode, both access to theNetwork Setup dialog box and system reset capabilities are disabled. Theuser must reconnect the Ethernet cable, reboot, and request the systemadministrator to make any required changes to the Thin Appliance operating

configuration through the user profiles. Refer to the Winterm Thin ApplianceServer Administrators Guide for detailed information about lockdown.

If a Thin Appliance accesses the enterprise intranet throughdial-up or PPTP and upon user sign-on the unit is locked-down, if the userthen attempts to reboot to stand-alone user mode the Network Setup dialogbox becomes disabled and the user will not be able to reaccess the enterpriseintranet using this method. If this happens, the Thin Appliance must be movedto a location where it can access the intranet directly and the administratorcan change the profile to un-lock the unit.


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