thiis aug 14
DESCRIPTION
The trade magazine for retailers and suppliers in the mobility, rehab, homecare and assistive technology marketplace.TRANSCRIPT
10th franchise opens as Scottish outlet added to growing network
ARE YOU BREAKING THE
NEW LAW?
STOCKSHOP
ON THE MARKET
NEW FACES
ISSUE 191 • AUGUST 2014 Providing news and views in the trade since 1999
RETAILER FOCUS
FAMILY RETAIL BUSINESS CELEBRATES
Comfort Made In�nite
When it comes to selecting rise & recline chairs for your exactrequirements, our experience, design flair and established innovationsimplifies the process for you. For all your healthcare furniture needs,call the experts at Wilcare.
• Craftsman produced in our own factory• Quality engineered mechanisms & motors• Wide range of styles and fabrics• Bespoke & contract ranges
Rise & Recline Chairs by Wilcare
Comfortably Better
Wilcare (Wales) LtdVale Business Park, Llandow,Cowbridge CF71 7PFWales, United KingdomTel: 01446 772227Fax: 01446 772226Email: [email protected]
SEE U
S AT
TRAD
E DAYS
STANDD40
Wilcare Ad A4:Layout 1 27/3/14 09:48 Page 1
WHYARE SOMANYDEALERSSWITCHING INSURANCE& FINANCETOFIRST SENIOR?
Findoutwhyon page11&15
AD4 v3 12-11 Flash ad Thiis Mag:200x40 14/12/11 14:25 Page 1
www.thiis.co.uk 3
This month, apart from all the details on new products, retailer focusses and industry
news and views, there is a look at a few more of the companies that are going to be exhibiting at Trade Days in October.The organisers are reporting that feedback from retailers is very positive and it’s likely that you will have seen information from what is an extensive marketing campaign that is in place.
As we’ve said before, as an industry, we have one chance to make a ‘trade only’ event work. The suppliers have shown their support by booking space in numbers – there are around 130 companies with stands now.
But, it will only work if retailers turn up. If they don’t, then bearing in mind the huge amount of effort, the support from the suppliers, the extensive marketing campaign and the not insignificant amount of money that is being spent to get the message out, then it’s very unlikely that any other show organisation would take a chance and try to run an event just for the trade in the future.
So, if you haven’t yet registered for the two day event (Oct 5-6, NEC), then why not take a few minutes to do that now...
www.tradedays.co.uk
David N RussellTel: 01536 710050E-mail: [email protected]
…from the editor
TRAINING DIARY 72
RETAILER FOCUS 52
JOBS ON OFFER 66
RETAILER AWARDS 6
STOCK SHOP 18
ON THE MARKET 28
FRANCHISE UPDATE 38
You can find THIIS on Twitter at: wwwthiiscouk
Comfort Made In�nite
When it comes to selecting rise & recline chairs for your exactrequirements, our experience, design flair and established innovationsimplifies the process for you. For all your healthcare furniture needs,call the experts at Wilcare.
• Craftsman produced in our own factory• Quality engineered mechanisms & motors• Wide range of styles and fabrics• Bespoke & contract ranges
Rise & Recline Chairs by Wilcare
Comfortably Better
Wilcare (Wales) LtdVale Business Park, Llandow,Cowbridge CF71 7PFWales, United KingdomTel: 01446 772227Fax: 01446 772226Email: [email protected]
SEE U
S AT
TRAD
E DAYS
STANDD40
Wilcare Ad A4:Layout 1 27/3/14 09:48 Page 1
Join us at the UK’s first TRADE ONLY business to business event for the mobility,
living aids and assistive technology industry.
Make a date to be part of this brand new trade event
For more information and to register for your FREE place visit: www.tradedays.co.uk/free-THIIS
Time to do business with over 130 suppliers
Take advantage of the special trade deals and save £££
Choose from a packed programme of free business, sales and marketing seminars
Attend exhibitor briefings to get all the latest news and developments
Meeting rooms and spaces available for networking and in-depth discussions
It’s new, it’s different, it’s unique, it’s been designed for businesses just like yours and promises to be the most worthwhile, rewarding and profitable two days you and members of your team will spend in 2014.
Supported by:
Ellen, Blue Badge Company Doug, Gerald Simonds Rebecca, Capatex Mark, Able2
Angus, Happy Legs Kim, Sidhil David, Gordon Ellis Miranda, NRS
Sarah, Helping Hand Steve, Recliners UK Elaine, Electric Mobility David, TIMO UK
Join us at the UK’s first TRADE ONLY business to business event for the mobility,
living aids and assistive technology industry.
Make a date to be part of this brand new trade event
For more information and to register for your FREE place visit: www.tradedays.co.uk/free-THIIS
Time to do business with over 130 suppliers
Take advantage of the special trade deals and save £££
Choose from a packed programme of free business, sales and marketing seminars
Attend exhibitor briefings to get all the latest news and developments
Meeting rooms and spaces available for networking and in-depth discussions
It’s new, it’s different, it’s unique, it’s been designed for businesses just like yours and promises to be the most worthwhile, rewarding and profitable two days you and members of your team will spend in 2014.
Supported by:
Ellen, Blue Badge Company Doug, Gerald Simonds Rebecca, Capatex Mark, Able2
Angus, Happy Legs Kim, Sidhil David, Gordon Ellis Miranda, NRS
Sarah, Helping Hand Steve, Recliners UK Elaine, Electric Mobility David, TIMO UK
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Cavendish Healthcare and IRM Mobility have won special achievement awards for their work on behalf of the AJ Way and Kirton brands respectively.
Kirton Group Dealer Manager Laura Adkin explained: “The awards are in recognition of both retailers’ performance over the last 12 months in terms of volume sales, proactive marketing and superb levels of customer service before, during and after each sale.”
Cavendish Healthcare has been an AJ Way retailer for four years with showrooms in Torquay and Waterlooville from where it covers Devon and Hampshire while also delivering nationwide. On receiving the award on behalf of Cavendish Healthcare, Simon Thorneloe commented: “We were surprised, pleased and flattered to receive this award as it proves that we truly understand the marketplace and the benefits of promoting ourselves and the brands we represent. The award will also help when we are talking to customers in the showroom about the Kirton product portfolio”.
Based in Yate, Bristol, IRM Mobility Ltd covers approximately a 60 mile radius in and around the town. The company has been a Kirton
retailer since 2000 during which time IRM has built a strong relationship with the Kirton team as Business Development Manager Emma Davies explained: “From day one we have been impressed with the quality of products from Kirton and the support we receive as a retailer. To win such a prestigious award is fantastic for us as it is recognition of all the hard work everyone at IRM puts into ensuring every manufacturer we represent and customer we deal with receives a first class service.”
If you are interested in representing the AJ Way or Kirton brands contact Laura on 01440 765026 or email [email protected]
Cavendish Healthcare was chosen for the company’s performance with AJ Way products
RETAILERS PICK UP AWARDS
New MND powerchair developed by InvacareThe Motor Neurone Disease Association has opened a new wheelchair service, officially launched in Leeds by HRH The Princess Royal.
The new facilities will provide a dedicated service specifically for MND patients and is due to be one of three across the UK that will provide posture and mobility assessments and services.
At the launch, Invacare displayed the new MND powerchair. The new ‘neuro chair’ has been developed in conjunction with the MND Association. It adapts to a patient’s changing requirements and includes more product features to provide an effective mobility solution to enhance quality of life for a person with MND.
For more details about the Motor Neurone Disease Association go to www.mndassociation.org
The Invacare website is at www.invacare.co.uk Mark Prosser, MD of Invacare Ltd with The Princess Royal.
Bringing 15 years of comfort and quality to homes all across the UK
All Repose home furniture has been designed to the highest standard. This is demonstrated in the quality and attention to detail in each recliner chair, designed specifi cally to the users measurements and personal requirements.
Dr Hilary Jones Our In-house Health Advisor
For more information please give us a call:
Tel: 0844 7766001
We
stb
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Rim
ini
Cla
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Rim
ini
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King
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COMFORT WITHOUT COMPROMISEwww.reposefurniture.co.uk
• Bespoke chairs designed to the users measurements and requirements
• An extensive range of rise and recline mechanisms to suit all needs
• A choice of seat and back cushion design with the emphasis on comfort and posture
• A wide range of fabrics to match any décor.
8 www.thiis.co.uk
In 1975, George Makey MBE started an initiative to raise money to buy powered chairs for disabled children. At the end of the seventies he asked Peter Alliss, the renowned golfer and commentator - to become involved, which he did willingly.
Several mobility retailers got involved with the charity and ended up supplying hundreds of powerchairs to children in their areas, all of which had a golf ball on the joystick.
For a number of years, all the wheelchairs were supplied by Sunrise Medical, the main sponsor in the early days. Each year, as organisations such as Golf Clubs, Variety Clubs and Masonic Lodges raised money and purchased the chairs for local children. Golfers were invited to attend the annual golfing event, held in Elie, Scotland. At the Peter Alliss Masters, golfers could win a coveted green jacket.
Now the charity has been running for over 27 years and has so far donated chairs to the value of an impressive £7 million.
The charity has been supported over the years by several loyal retailers including Five Towns Care Centre, Midshires Mobility, Southern Mobility, Kent Mobility, Helpful Hand and Albion Mobility but the charity is always on the look-out for new retailers to get involved. The main sponsor for the charity is now Invacare.
Katie Thomas has been involved with the charity for many years and she explained more. “There are seven of us on the Committee and we work voluntarily to ensure that all the money raised goes towards another wheelchair for a
child. Peter, now 84, is still our patron and enjoys the three day event and loves to welcome all the golfers on tournament day.
At the Presentation dinner, he presents the Green Jacket to our lucky winner - a real honour for any golfer.”
She added: “This year we are moving to a new venue with a fresh approach. At the Old Thorns in Hampshire we are giving manufacturers and retailers the opportunity to sponsor a hole on the day of the tournament, on Wednesday 1st October. The cost is just £250 and the hole sponsorship will enable the charity to buy another wheelchair.”
Katie says that she is looking for more retailers to get involved and to generate interest in their local areas and supplying chairs.
For more details on how you can get involved and to talk to Katie about sponsoring a hole at this years’ event, email [email protected] or call 07779746008
The website, where you can find out more about how the charity works and see which retailers are currently involved is at www.peterallissmasters.org
“ This year we are moving to a new venue with a fresh approach”
£7 MILLION OF POWERCHAIRS SUPPLIED – CHARITY LOOKS FOR MORE RETAILERS AND SPONSORS
ABOVE Peter Alliss heads up a charity that has donated hundreds of powerchairs over the past few years, through retailers throughout the UK
ABOVE LEFT Katie Thomas has been involved with the charity for many years. She is pictured here with Eric Malkin of Five Towns Care Centre. The company supplies many of the powerchairs bought with donations from golf clubs and other organisations.
• Smallest footprint of any home lift .
• A neat and discreet alternati ve to a stairlift .
• Surprisingly aff ordable lift opti ons, prices start from just £8,999.
• No load bearing walls required;it can fi t almost anywhere, even in a small cupboard.
• Aestheti cally pleasing; a lift to be proud of.
• One day installati on, with minimal disrupti on.
Introducing the new Sti ltz Lift s Lead Referral Scheme
www.sti ltz.co.uk
For more informati on call
0844 870 9087
• Exciti ng and unique product off ering; an easy referral.
• Great commission structure.
• Various sizes of eye catching point of sale.
• Simple process, just collect the client details and we do the rest.
Earn up to an amazing
£1,000through the Sti ltz Lift referral scheme:
10 www.thiis.co.uk
Care-ability Healthcare has launched their new smart label. The new label is a woven design which is replacing the traditional printed label found on slings.
David Tilly of Care-ability told us: “Woven labels are not new. Care-ability were using these when we first started trading, however, with the introduction of LOLER the information required on the labels had to change. For example each label required a sequential serial number for traceability and the machines that produced the woven labels could not do this as the set up costs back then were prohibitive.”
He added: “From that point printed labels were used as this option allowed for all the necessary information to be present on the label design at a realistic cost without the high set up costs for woven sequential numbering. Over the years our printed labels have always been a reliable source for providing the information required under BS EN SO 10535.”
One issue with printed labels is that the print can fade due to the sometimes harsh laundry processes that slings are subjected to by some organisations. Woven labels are much more serviceable and do not have the same inherent problems as the printed label and can withstand these laundry processes. With the technology available today there can be all of the required information on a woven label that is currently have on a printed label.
David explained: “The cost of the label is a lot higher than that of a printed label but we feel that it adds even more value to our products and extends the life span of our product. Our new smart label does not tell a story but comes with all of the necessary legal information required
including a woven sequential serial number. In addition to this our new labels have a Q.R. code which can be scanned by a smart phone or tablet that will then take you to an instructional video on the sling application.”
“We all know what happens to the paper instructions so this is one way for carers who are using our products to view the product in use. The new labels can be produced with a company logo or branding and colours. In addition the instructional videos are available for our customers without any reference to Care-ability Healthcare so trade customers you can put their branding on them.
Care-ability will be showing the new labels at Trade Days on the 5th and 6th October at the NEC. For more information, contact David Tilly [email protected] or telephone 0191 4159777.
Smart label on sling range
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND C47
“ The cost of the label is a lot higher than that of a printed label but we feel that it adds even more value to our products”
About THIIS MagazineThe easiest, cheapest and quickest way you find to build retail sales in the disability, homecare, rehabilitation and assistive technology marketplace.
THIIS magazine is read by anyone who either sells or supplies disability, rehab and homecare equipment. The magazine is monthly and has been produced for over 15 years
Sent to 3000 companies each month with an estimated readership of 10,000 per month.
THIIS is also read online with a page reader system by 100’s of trade contacts and is available as a PDF download too.
TRIPLE STAR FINANCE
First Senior Finance are pleased to present an all new�nance scheme for mobility dealers. Feature andbene�t highlights include new ‘No-Risk’ agreements,new dealer pro�t share programme, direct access to ourunderwriting team and enhanced service levels.We call it ‘Triple Star Finance’ and it’s good for everyone.
01582 842224It starts here, for your FREE information pack call:
FINDOUTWHYSOMANYDEALERSARESWITCHINGFINANCETOFIRST SENIOR
FREETO JOINNO REPURCHASEWITH PROFIT SHARE �
FREE TO JOIN - NOMONTHLY FEES �
2011: RECORD YEAR FOR ACCEPTANCES �
NEW SIMPLE ONE PAGE APPLICATION �
FREE HIGHVISABILTY INSTORE P.O.S �
A helping hand when you need it most.
AD2 v2 12-11 Finance A4 Ad:Layout 1 14/12/11 15:19 Page 1
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND D35
12 www.thiis.co.uk
visit www.safepatienthandling.co.uk
A brand new, easy to use resource for Invacare’s Safe Patient Handling products
Drive Medical has acquired Dupont Medical, one of the leading manufacturers and distributors of healthcare products in France. The Company operates from a 175,000 square-foot, state-of-the-art facility located in Frouard, France.
Founded more than 150 years ago, Dupont Medical is one of the most recognised premier brands in the healthcare industry in France and is an industry leader in Europe, with a broad range of products marketed and distributed to approximately 2,000 customers throughout Europe.
The Company manufactures and distributes a full range of home healthcare products, including wheelchairs, homecare beds, patient lifts and technical aids, under the Mobily, Samery and Adage brands. Dupont Medical also manufactures and distributes a broad range of diagnostic devices, emergency equipment and medical instruments for doctors, nurses and other healthcare professionals under the Colson and Healthy brands.
Over the past several years, the Company has launched a wide range of products including comfort and positioning seatlift chairs.
The acquisition expands the company’s already significant presence in the European marketplace, with operations in the UK and Germany. It also increases the manufacturing capacity in Europe.
DRIVE MEDICAL ACQUIRES DUPONT MEDICAL
“ Drive Medical will help distribute Dupont’s manufactured product lines across new distribution channels throughout Europe”
The Dupont range includes a wide range of products
Voted ‘Best Buy’
79%
The Ultralite 480 Voted ‘Best Buy’
in Which? magazine
0800 252 [email protected]
Portability
Ease of handling
Control and manoeuvrability
Getting on and off
Using controls
We were so impressed with this mobility scooter that we've made it a Best Buy. It gives a reassuringly stable ride, manoeuvres well around corners, and is easy to get on and off. You won't have to recharge the battery too often, and you shouldn't have too much trouble lifting its component parts into the boot of a car when it's dismantled.
What Which? say...
Which? Ratings Score79%BESTBUY
3 fabulous colours to choose from!
Contact yourArea DealerManager formore detailsor call now &order today for your showroom.
taken from Which? magazine review
Voted ‘Best Buy’
79%
The Ultralite 480 Voted ‘Best Buy’
in Which? magazine
0800 252 [email protected]
Portability
Ease of handling
Control and manoeuvrability
Getting on and off
Using controls
We were so impressed with this mobility scooter that we've made it a Best Buy. It gives a reassuringly stable ride, manoeuvres well around corners, and is easy to get on and off. You won't have to recharge the battery too often, and you shouldn't have too much trouble lifting its component parts into the boot of a car when it's dismantled.
What Which? say...
Which? Ratings Score79%BESTBUY
3 fabulous colours to choose from!
Contact yourArea DealerManager formore detailsor call now &order today for your showroom.
taken from Which? magazine review
If you are selling to the public, then you need to make sure you have caught up with the new law which came into effect in the UK on 13th June. Here, Sarah Lepak, Director of Governance & Policy Development at the BHTA explains some of the changes that you need to know about.
Q Which bit of the law has changed?
A The new legislation implements the EU Consumer Rights Directive in the UK. The
Distance Selling Regulations 2000 and the Cancellation of Contracts made in a Customer’s Home or Place of Work Regulations 2008 have been repealed, and are replaced by the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.
Q So does it affect everyone who sells to members of the public?
A Yes it does. Some of the information you now have to provide applies, no matter
where the sale takes place. For example, you now have to make your customers aware of your complaints handling policy. You also need to be careful that prices are displayed in a way that shows the total price, so you’ll need to think through how you inform people that they may not need to pay the VAT where that may be the case.
Q Does it apply to business to business transactions?
A No. This law is about selling to a person who is acting outside their trade, business,
craft or profession.
Q What’s the headline change?
A The change most people will notice immediately is that the cancellation period
for sales off premises (at a customer’s home) and via distance means (via the web, mail order, or over the telephone) has changed to 14 calendar days. That’s the period in which the customer
can simply change their mind. For sales on premises in a shop there is no change, it is entirely up to you whether you wish to offer a “no questions asked” cancellation period as part of your returns policy.
Q Have the rules about the right to
cancellation changed?
AYes, it’s now the same for both off premises
and distance sales, with the cancellation period running from the day after goods are delivered, or the day after the customer enters into a contract for service.
Q How vital is it that I get this right?
A You could be looking at criminal prosecution if you do not provide
notice about the cancellation right and give the customer a copy of the cancellation form. The legislation contains model wording for the form. The burden of proof is on the trader that this was handed over, so make sure you list it in sign off checklists.
Q If the customer changes their mind, what do I have to refund?
A If a customer properly cancels within the time allowed (be aware, they can cancel
verbally, they don’t have to do it in writing) they are entitled to a refund of what they paid for the product and if they paid for delivery, they are entitled to a refund of the standard delivery fee as well.
new legislation
Selling to the public? Are you breaking the new consumer rights law?
14 www.thiis.co.uk
“ You could be looking at criminal prosecution if you do not provide notice about the cancellation right and give the customer a copy of the cancellation form”
First Senior Insurance are pleased to present a simple, nofuss way for mobility dealers to offer great value insuranceto their customers. Outstanding policy benefits, easyregistration and processing and enhanced service coveringinsurance, extended warranty and roadside recovery.We call it ‘Triple Star Cover’ and it’s good for everyone.
FINDOUTWHYSOMANYDEALERSARESWITCHING
INSURANCETOFIRST SENIOR
FREETO JOINNO OTHER BROKER PAYS HIGHER COMMISSION �
BETTER COVERWITH FEWER EXCLUSIONS �
2011: RECORD COMMISSION PAYOUTS �
NEW SIMPLE ONE PAGE APPLICATION �
FREE HIGHVISABILTY INSTORE P.O.S PACK �
A helping hand when you need it most.
TRIPLE STAR COVER
01582 840067It all starts here, for your FREE information pack call:
AD3 v2 12-11 Insurance A4 Ad:Layout 1 14/12/11 16:52 Page 1
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND D35
Q Can I charge a re-stocking fee?
A No, you can’t. You must also advise the customer at the outset that they will be
responsible for the cost of returning the goods to you and if you offer to collect for a fee, they should be given some idea of how that is calculated. If you don’t warn them they can expect you to meet the costs of getting the goods back.
Q What if the customer has used the goods?
A If you can prove they’ve used them you can deduct an amount from their refund to
reflect that. They do have the right to inspect the goods, just as they would in a shop, so be aware that if they need to remove packaging in order to inspect the goods, you’ll need to allow that.
Q How long do I have in which to provide a refund?
A You do not have to provide the refund until you have the goods, or proof that they
are on the way back to you (whichever is the earliest), but once you do you have 14 days in which to provide the refund.
Q Can the customer waive their right to a cancellation period?
A No. Their decisions may alter their rights to a refund/how that will be calculated, but the
basic line is that if it’s a sale off premises or via distance means, they have the right to change their mind.
new legislation
Sarah has emphasised that this is just a snapshot of all the changes. She told us: “There are things to think about such as installation fees, whether an item is bespoke, what happens if you sell the customer your demonstration product and leave it with them there and then; and making sure you have provided all the information they need. Businesses in every sector will need to get this right.”
You can find a copy of the legislation at:http://www.legislation.gov.uk/
uksi/2013/3134/pdfs/uksi_20133134_en.pdf
Sarah Lepak guides businesses through a change to the law that everyone needs to be aware of and to understand
New Customer
Call HDD & Arrange Delivery
HDD Deliver, Set Up Equipment & Demonstrate to
Customers Needs
One Month Follow Up, Customer
Service Contact
12 Months After Delivery, Annual Service Contact
If Required Service is
Carried Out
Next Contact Agreed
Commission Generated & Paid
to you
Do You Want an Extra Income at No Extra Cost?
Contact us today on01274 735041
Benefits for Platinum Partners: -
• One Stop Shop For Delivery, Maintenance and Service
• Increased Marketing Opportunities
• Increase Your Brand Awareness
• Higher Levels of Commission
• Regular Database Management
Call us to find out how you can
generate more profit through
Healthcare Distribution
Direct Ltd.
Visit us at www.hdd-ltd.com Follow us @HDDltd Join us /HDDltd
Exceptional Value From AQuality UK Manufacturer.
For More Information Call
0800 37 37 02 [email protected]
Design Craft Quality * *
Introducing the new Windsor, an affordable and extremely comfor table
riser recliner.
Exclusive to the UK only available at Recliners
Uniquely Designed Fold-up Table.Our beautifully stylish side tables are made using premium quality wood, which come with a melamine f inish that is scratch proof and water-resistant.
Space-economisation is the main use of our tables and when not in use, the table can be easily folded down which makes it perfect for both domestic and professional use.
Our Windsor comes complete with a Single Motor Tilt-In-Space action which offers anextremely comfor table seating positionthrough it’s entire motion.
Manufactured in the UK this product comes at an exceptional price and is accompanied by our 5year warranty package.
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND C30
Düsseldorf, Germany24 – 27 September 2014
www.rehacare.de
Self-determined living
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Trade Fair and Congress
For further information contact International Trade Shows Link Ltd.
Ramsay House, Marchmont FarmLink Road Hemel Hempstead _ Hertfordshire HP2 6JH
Tel 01442 23 00 33 _ Fax 01442 23 00 [email protected] _ www.itsluk.com
2014-05-25 RehaCare 2014_Großbritannien_REHACARE_98 x 297 + 3mm_Thiis_4c_3607.indd 1 27.05.14 13:59
New Customer
Call HDD & Arrange Delivery
HDD Deliver, Set Up Equipment & Demonstrate to
Customers Needs
One Month Follow Up, Customer
Service Contact
12 Months After Delivery, Annual Service Contact
If Required Service is
Carried Out
Next Contact Agreed
Commission Generated & Paid
to you
Do You Want an Extra Income at No Extra Cost?
Contact us today on01274 735041
Benefits for Platinum Partners: -
• One Stop Shop For Delivery, Maintenance and Service
• Increased Marketing Opportunities
• Increase Your Brand Awareness
• Higher Levels of Commission
• Regular Database Management
Call us to find out how you can
generate more profit through
Healthcare Distribution
Direct Ltd.
Visit us at www.hdd-ltd.com Follow us @HDDltd Join us /HDDltd
18 www.thiis.co.uk
August offers from Cefndy
S2 - 660mm/26” Antibacterial Plastic Bath boardPositive location against bath ensures no sideways movement, as board is held in slip resistant cleats. Hygienic in-built anti-bacterial properties. Reversible – handle can be positioned at either side.Trade price was £17.80. Now £12.36
B63 - Over bed Table (4 Castors) Adjustable in height and tilt.Simple to assemble.Trade price was £22.37. Now £15.21
S152 - 711mm/28” Bath board Reinforced plastic slatted bath board. Smooth surface allows for easy patient transfer. Two plastic cleats to safely secure product.Trade price was £13.13. Now £9.41
S153 - 152mm/6” Bath Seat Plastic slatted bath seat provides comfortable option and
allows easy drainage. Slats are fully sealed to stop water penetration. Strong suction pads secure product firmly into position.Trade price was £15.70. Now £10.84
S154 - 200mm/8” Bath Seat Plastic slatted bath seat provides comfortable option and allows easy drainage. Slats are fully sealed to stop water penetration. Strong suction pads secure product firmly into position.Trade price was £16.12. Now £11.59
C216 - Percher / Brown Vinyl Padded back / Steel Arms Modular but assembled. Deeply padded in heat sealed vinyl. Adjustable height. Gentle seat incline for greater comfort and safety.Trade price was £22.00. Now £18.95
C380 - Percher / PU, Padded back / Steel Arms Modular but assembled. Adjustable Height. Contoured polyurethane foam seat to counter any slippage.Trade price was £25.15. Now £19.76
Contact Cefndy Sales Team on 01745 343877 or [email protected] All prices are exc. VAT.
Patterson Medical products on offer...
Ringwood Steel Grab Rails 61cmAA6014 Epoxy CoatedNow £3.50 was £6.85
AA6015 Chrome Finish Now £4.00 was £8.90
Sherwood Perching Shower Stool
with Adjustable Back and Arms
091164607 Now £33.50 was £51.19
Savanah Raised Toilet Seat(Blue) 5cm (2”) 091156710 Now £4.00 was £6.00
Club Standard Commode
(Blue) AA2336B Now £35.00 was
£79.50
For any of the Patterson Medical offers, contact 08444 124 330 quoting H0208 to gain these special prices (Subject to availability)
StockShop is where you’ll find special trade offers. If you are a supplier and have some stock that you would like to shift, at prices below your normal trade prices, then simply send in the details to [email protected]. All we need are product descriptions, a photograph, the normal trade price and the special offer price and contact details.
StockShop
Contact us at:
9 Holkham Road, Orton Southgate, Peterborough, PE2 6TE
Tel: 01733 391900Fax: 01733 [email protected]
Special OffersValid from 1st August to 30th September.All prices reduced by at least 10%.
Kinrin Lightweight Wheelchair 14” Colours: Dark Pink & Turquoise. 12.5 kilos.
18” Colours: Dark Blue, Light Blue, Dark Red & Turquoise. 13.8 kilos.
WA-2710 14” £49.00 18” £55.00
Walking Stick Clip
WA-3412£0.80
Walking StickStrap
WA-3411
£0.80
Portable AluminiumRamps (Pair)
WA-2601 5’ (1525mm) £52.50 WA-2602 7’ (2134mm) £72.00
Standing Support StickHeight Adjustable 840 - 1070mm
WA-3421 £3.94
Aluminium Suitcase Ramps
Width 30” (765mm)
WA-2604 36” (920mm) £65.00
WA-2605 24” (610mm) £47.00
WA-2606 48” (1220mm) £77.00
WA-2607 60” (1525mm) £110.00
WA-2608 72” (1830mm) £131.00
Offset Sponge Handle Quad StickAdjustable for Either Hand : Height Adjustable 740 - 960mm : Base size 210 x 157 x 74mmWA-3413£8.90
Barbey Folding Back Wheelchairs16” Colours: Hammer Green, Powder Blue, Dark Pink & Turquoise. 19.2 kilos.
18” Colours: Dark Blue, Hammer Green, Powder Blue, Wine Red, Dark Pink & Turquoise. 19.5 kilos.
WA-2175 £55.00
Curved Handled StickHeight Adjustable: Non-folding
WA-3414
£3.09
Bed/Work TableAngle & Height Adjustable: 600 x 480mm Max height 800mm
RA-6147£13.95
Back Rest
Folded size 625 x 590 x 120mm
Adjustable Height 260 - 575mm
RA-6201 £13.20
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND B22
Contact us at:
9 Holkham Road, Orton Southgate, Peterborough, PE2 6TE
Tel: 01733 391900Fax: 01733 [email protected]
Special OffersValid from 1st August to 30th September.All prices reduced by at least 10%.
Kinrin Lightweight Wheelchair 14” Colours: Dark Pink & Turquoise. 12.5 kilos.
18” Colours: Dark Blue, Light Blue, Dark Red & Turquoise. 13.8 kilos.
WA-2710 14” £49.00 18” £55.00
Walking Stick Clip
WA-3412£0.80
Walking StickStrap
WA-3411
£0.80
Portable AluminiumRamps (Pair)
WA-2601 5’ (1525mm) £52.50 WA-2602 7’ (2134mm) £72.00
Standing Support StickHeight Adjustable 840 - 1070mm
WA-3421 £3.94
Aluminium Suitcase Ramps
Width 30” (765mm)
WA-2604 36” (920mm) £65.00
WA-2605 24” (610mm) £47.00
WA-2606 48” (1220mm) £77.00
WA-2607 60” (1525mm) £110.00
WA-2608 72” (1830mm) £131.00
Offset Sponge Handle Quad StickAdjustable for Either Hand : Height Adjustable 740 - 960mm : Base size 210 x 157 x 74mmWA-3413£8.90
Barbey Folding Back Wheelchairs16” Colours: Hammer Green, Powder Blue, Dark Pink & Turquoise. 19.2 kilos.
18” Colours: Dark Blue, Hammer Green, Powder Blue, Wine Red, Dark Pink & Turquoise. 19.5 kilos.
WA-2175 £55.00
Curved Handled StickHeight Adjustable: Non-folding
WA-3414
£3.09
Bed/Work TableAngle & Height Adjustable: 600 x 480mm Max height 800mm
RA-6147£13.95
Back Rest
Folded size 625 x 590 x 120mm
Adjustable Height 260 - 575mm
RA-6201 £13.20
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND B22
FIRA VISIT FOR CELEBRITY
FIRA to present seminar at Trade DaysFIRA’s flammability expert, Tristine Hargreaves, will be presenting a seminar at Trade Days. The session is titled ‘10 things both manufacturers and retailers should know about complying with the UK flammability regulations’. Tristine is part of FIRA’s team of experts in technical Standards for the furniture industry and represents FIRA at committees in the UK and Europe. For information on this and all the other seminars taking place at the event, go to www.tradedays.co.uk
Phil Reynolds, Chief Operating Officer of FIRA visited the Celebrity factory in Nottinghamshire recently to present the company with a FIRA Test Certificate for BS EN 8474:2013 - 160kg User (Furniture– Chairs with electrically operated support surfaces).
Phil is pictured with Ron Nicolson, Managing Director of Celebrity.The company is one of the first manufacturers to receive the new British
Standard Certificate that supersedes the previous standard issued in 2006. Ron told us: “Having been one of only a few producers to have met
the previous standard I am delighted to receive this further validation of our product quality. This proves our continued desire to be the leading riser/reclining chair manufacturer in the UK, reflecting our commitment to only producing chairs of the correct quality that the marker demands.”
All Celebrity’s reclining and riser recliner Zip Speed models plus the newly launched Hertford and Portland chairs are included within the British Standard testing and meet BS EN 8474:2013 where the performance requirements are specified for chairs suitable for users weighing up to 160kg.
Celebrity recently moved to a new 108,000 sq ft factory in Nottinghamshire. The new facility includes a training room and product showroom where retailers and their sales staff can try out the full range.
MANUFACTURER LOOKING FOR RETAILERSHorizon Mobility, manufacturer of Heavy Duty and OffRoad Mobility Scooters, but equally at home in theHigh Street jungles
NEW OPPORTUNITYLocal areas, first retailer in an area will have exclusivity
NEW PRODUCTSCurrently the available models are the Saxon, Aztecand Mayan AC. The Mayan AC is the world’s mostpowerful mobility scooter and the first one powered bya 3 phase induction AC motor. The Mayan AC also hasa maximum user weight of 65 stone.
EXCELLENT MARGINWith exclusive areas and lack of Internet discountingas each scooter is individually built for the customer,margins are maintained.
CALL 01242 223000 orvisit www.horizonmobility.com
NEW OPPORTUNITY
Horizon Mobility Ltd, 10 Neptune Business Centre,Tewkesbury Road, Cheltenham. GL52 9FB
DISTRIBUTOR LOOKING FOR UK RETAILERSHorizon Mobility Ltd has been appointed the UK
distributor for the American built Amigo TravelMatescooter. With a durable but lightweight aluminium frame
and lithium batteries, these scooters are built to last. TheTravelMate folds into one piece, weighing a manageable 24 kg
ACT FAST TO SECURE AN EXCLUSIVE DISTRIBUTION AREA!Have exclusivity, don’t wait, you will miss this opportunity
NEW PRODUCT TO UK MARKETNew to the UK market, the TravelMate is the first Amigoscooter to be widely distributed. With benefits including high
quality construction, simple folding and a 2-yearmanufacturers warranty, the TravelMate is a contender
in the small folding transportable's market.
BENEFICIAL MARGINSThe Amigo TravelMate is not available on the
internet, and exclusive selling areas areavailable to retailers who act quickly. To
seize the opportunity to promote thisexciting product and increase yoursales, contact Horizon Mobility Ltd.
NEW RETAIL OPPORTUNITY
Call 01242 223000Or visit the website
www.amigoscooters.co.uk
THE SPORT RIDER FROM DRIVETHE FUTURE HAS ARRIVED......A MILESTONE IN SCOOTER DESIGN, BUILT TO PUSH THE LIMITS.
FOLLOW US ON TWITTER: @DRIVEMEDICALUK
TELEPHONE: + 44 (0) 1422 314488 FAX: +44 (0) 1422 314489 WEB: WWW.SPORTRIDER.CO.UK EMAIL: [email protected]
WWW.DRIVEMEDICAL.CO.UK
DML Sport Rider A4 Advert.indd 1 28/03/2014 09:16
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND D20
22 www.thiis.co.uk
As well as the companies that will be very well-known to retailers, there are also a number of businesses exhibiting at Trade Days in October that might be less familiar.
Redwood Distribution is one of those companies looking to increase awareness by being in front of retailers and suppliers at the trade only event.
Redwood was established in 1994 and has fast become a market leader in technical textiles. With experience spanning two decades, the company has become a recognised force within the medical, retail and technical sectors.
The company a technical textile converter with a specialism in flame retardant fabric treatment and coated fabrics. These high quality treated fabrics are used in a variety of sectors, including medical, retail, bedding and contract textiles. The range includes Transfer Coated fabrics, FR fabrics, High Slip/Anti Slip coatings, and durable TPU films. There is also a range of specialist coatings for medical applications which are used within the pressure relief, incontinence and patient moving & handling sectors.
A division of the business manufactures both components and finished product under the customers own label. Products can also be designed and tailor made to a customer’s exact specification.
More recently Redwood has become a market leader in mattress cover production for the retail bedding market. The company manufactures all types of tailored covers that add value to the overall mattress.
The company also offers a stockholding service for their customers – both UK and international – providing ‘just-in-time’ delivery.
John Atherton is the Group Commercial Director. He told us: “Trade Days provides the right environment for us to show our full range of fabrics, products and manufacturing capabilities to the right audience. It will enable both our existing and new customers to obtain a greater understanding of the Redwood offering and how our expertise in the technical textiles market can assist them.”
He added: “We have strong partnerships
with leading suppliers across the globe which, combined with our technical knowledge and our modern manufacturing techniques, allows us to ensure the best fabric is used with the right processes.”
John told us more about what visitors to the Redwood stand at Trade Days will see. “We will be showcasing our Xtreme fabric coating that provides the quality and safety assurances needed for many products used in this sector such as patient handling and pressure reducing devices. Xtreme provides multi stretch and breathable fabrics that offer the best chemical resistance on the market, ensuring the end product has strength and durability. As well as Xtreme, we will demonstrate our full range of fabric and product offerings available.
Redwood Distribution are on stand B27. The website for the company is at www.redwood-distribution.co.uk
Getting technical with textiles
“ Trade Days provides the right environment for us to show our full range of fabrics, products and manufacturing capabilities to the right audience”
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND B27
The company was established in 1994 and had grown into a market leader with a wide range of textile technology products.
BELOW Redwood Distribution has built a substantial business in the textile business, supplying solutions in the pressure relief, incontinence and patient moving and handling sectors.
by primacare
A collection of rise and recline sofas and chairs for the discerning quality conscious customer
T h e P r e s t i g e C o l l e c t i o n
Prestige by: Primacare ltdUnit 26, Heads of the Valleys Industrial Estate
Rhymney, Tredegar. NP22 5RL
telephone (01685) [email protected]
A141234 Prima Prestige advert.indd 1 29/05/2014 12:17
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND B51
24 www.thiis.co.uk
Royams has been selected for one of the ‘Best Buy Riser Recliner 2014’ awards from Which?
Tracey Major from Royams told us: “As a very British company, we manufacture frames and mechanisms at our Blackburn based factory, using only highly skilled joiners, engineers and upholsterers. Which? has confirmed, what we believed for many years, that we produce a product which is made to last and provide exceptional comfort, stability and safety. We have always believed our furniture is the best on the market and this award has validated it.”
“Which? advises consumers that our ‘Best Buy’ Donna Riser Recliner provides stability, with an added advantage of firm wooden hand grips. The chair has not one, but two battery back-ups, fitted as standard.”
The company has been manufacturing furniture for nearly 40 years.
Tracey added: “We are able to produce bespoke furniture to customers’ requirements, as well as delivering standard and special ordered items within seven working days on our Express delivery service. We were the first to be awarded the FIRA test BS8474 2006, BS4875- 1:2001 for strength, stability and safety, with our unique patented Pro-texa Safety System and other patented designs and concepts that are exclusive to Royams.”
For retailers, point of sale information is available on the chair. For more information, call 01254 665228 or email [email protected]
Best buy awardfor Royams
Prism Medical UK has announced the launch of two new Freeway branded steel mobile hoist ranges targeted at the community and long term care sectors.
The ‘Freeway E-Series’ has been priced to be one of the lowest cost mobiles on the market, whilst the ‘Freeway S-Series’ provides another economical solution with additional features.
Designed and manufactured at Prism’s North Wales factory and in consultation with key clients, the company says that the new mobile hoists are expected to provide an innovative solution to clients’ mobile hoisting options whilst at the same time reducing their costs.
Both ranges are available with maximum user weight capacities of 160kg (25 stone) or 180kg (28 stone), feature on-board charging and Freecote antibacterial coating. The E-Series comes complete with manual leg opening, whilst the S-Series benefits from powered leg opening and up to 30,000 cycles.
Prism Medical UK Sales Director, Tom Reaney was upbeat about the launch of the new hoists. He said: “Many of our customers are experiencing tighter budgetary constraints
than at any time I can remember and this is something we are continually looking to address. We feel the new mobile hoists will go some way to saving the healthcare system significant amounts of money, whilst maintaining the highest quality standards expected by our customers. However, we won’t be stopping here as we continue to invest in research and development to ensure we provide the best possible solutions for the UK and European markets.”
For more details on the products, call 0845 409 2000. The website is at www.prismmedical.co.uk
The new hoists have been designed to reduce client costs
PRICED TO BE ONE OF THE LOWEST ON MARKET
LA002 Bed Backrest
For further information about the Active Living range please contact Paroh Ltd on 0121 543 1336
Paroh Ltd Paroh Ltd@ParohLtdWeb: www.paroh.co.uk Email: [email protected]
LA003 Leg Support LA004 Bed Assist Rail LA005 Gel Pillow with Cooling Pad
LA069 Memory Foam Contour Leg Pillow
LA057 Bed grab bar & safety support
LA058 Multi-purpose Overbed Table
LA074 Set 4 Circular Furniture Risers
To help you Rest & Relax
Gift Co.
Brands by
Hilly’s Kitchen
Gift Co.
Brands by
Hilly’s Kitchen
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND B15
LA021 Set 4 Square Furniture Risers
LA002 Bed Backrest
For further information about the Active Living range please contact Paroh Ltd on 0121 543 1336
Paroh Ltd Paroh Ltd@ParohLtdWeb: www.paroh.co.uk Email: [email protected]
LA003 Leg Support LA004 Bed Assist Rail LA005 Gel Pillow with Cooling Pad
LA069 Memory Foam Contour Leg Pillow
LA057 Bed grab bar & safety support
LA058 Multi-purpose Overbed Table
LA074 Set 4 Circular Furniture Risers
To help you Rest & Relax
Gift Co.
Brands by
Hilly’s Kitchen
Gift Co.
Brands by
Hilly’s Kitchen
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND B15
LA021 Set 4 Square Furniture Risers
Anything new? If you have a new product that you would like to have featured in THIIS and seen by 3000 companies next month, then send details to [email protected]. All we need is a short product description and hi-res jpg image
new on the market
NEW ON THE MARKET
New chairs from Z-TecZ-Tec Mobility has introduced two new chairs. The company says that the Capri Riser Recliner Chair offers outstanding quality at a competitive price including good quality leather upholstery and wooden frame. It is available in both dual and single motor versions. It is available in brown or black.
The Elba Riser Recliner Chair offers good quality at a competitive price with good quality luxurious fabric and wooden frame. As with the Capri. It is available in dual and single motor options. Colour choices are Beige, Charcoal or Chocolate.
For more details, call Mizzie on 01384 481111. The website is at www.z-tec.co.uk
New dynamic replacement mattress system The Serenity 2 is a new dynamic replacement mattress system available from Scan Mobility. It combines low pressure with alternating pressure therapy to help provide a clinical cost effective solution. The modern digital control unit is designed to provide ease of use for any care giver. The control unit is equipped with low pressure and mains fail audible and visual alarms and automatically compensates for patient weight distribution and position.
The mattress cover is made from a new revolutionary fabric Xtreme which is multi stretch and breathable. The cover offers improved durability and has 10,000 ppm chlorine resistance as well as conforming to BS7175 crib 5.
Call 01704 233344 or visit the website at www.scanmobility.co.uk
The ScanTurn Lateral Rotation SystemThe ScanTurn Lateral Rotation System is designed to limit the effects of pressure and immobility by providing lateral rotation and subsequent pressure relief. The degree of tilt and the length of time spent in the tilt position can be programmed to meet the patients clinical and comfort needs whilst at the same time taking into account the care setting.
The mattress has an integral heel cushion which helps improve positioning and heel alignment during rotational therapy and the foam crib provides stable side supports to aid transfer and promote independence where possible. There is also a CPR facility for rapid deflation.
The control unit is user friendly and easy to operate and is equipped with both a lock out facility to prevent inappropriate changes to the settings as well as an audible and visual alarm. The mattress cover also conforms to BS7175 Crib5.
Call 01704 233344 or visit the website at www.scanmobility.co.uk
28 www.thiis.co.uk
Xtreme fabric coating is a specially developed formulation, that can be used to produce covers for pressure reducing devices, without any compromise.
With the heightened concern regarding hospital acquired infections, there has been an increasedconcentration, prolonged contact time and higher frequency of use, of disinfectant. Xtreme fabric
coating has been developed to withstand these new cleaning protocols resulting in fewerincidents of strikethrough and extended product life.
Comfort
Durability
ChemicalResistance
InfectionControl
PressureRelief
Stands up to stringentanti-bacterial requirements.
Withstands the aggressivecleaning regimes which
require the use of10,000ppm active chlorine.
Environmental
Meets all legislative requirements
Multi stretch & breathable.
Significantly reduces pressure
sores & ulcers.
Easy to Clean
Simple to wipesurfaces
Outstanding testresults for strength
and durability.
Fluid Proof
Waterproof to industry leading
standard
Call Redwood today to find out moreabout our technical fabric solutions:- or email [email protected]
www.xtremefabriccoatings.co.uk
T-01695 553 830
Visit our stand
B27 at Trade Days
5th & 6th Oct 2014.
new Extreme Advert v2_Layout 1 30/07/2014 12:26 Page 1
Xtreme fabric coating is a specially developed formulation, that can be used to produce covers for pressure reducing devices, without any compromise.
With the heightened concern regarding hospital acquired infections, there has been an increasedconcentration, prolonged contact time and higher frequency of use, of disinfectant. Xtreme fabric
coating has been developed to withstand these new cleaning protocols resulting in fewerincidents of strikethrough and extended product life.
Comfort
Durability
ChemicalResistance
InfectionControl
PressureRelief
Stands up to stringentanti-bacterial requirements.
Withstands the aggressivecleaning regimes which
require the use of10,000ppm active chlorine.
Environmental
Meets all legislative requirements
Multi stretch & breathable.
Significantly reduces pressure
sores & ulcers.
Easy to Clean
Simple to wipesurfaces
Outstanding testresults for strength
and durability.
Fluid Proof
Waterproof to industry leading
standard
Call Redwood today to find out moreabout our technical fabric solutions:- or email [email protected]
www.xtremefabriccoatings.co.uk
T-01695 553 830
Visit our stand
B27 at Trade Days
5th & 6th Oct 2014.
new Extreme Advert v2_Layout 1 30/07/2014 12:26 Page 1
30 www.thiis.co.uk
new on the market
Helping customers block unwanted callsThere’s a good chance, that if you ask your customers what annoys them most these days, unwanted sales calls will be right up there. So, being able to provide them with a solution could be a great way to build customer loyalty.
The CPR Call Blocker Protect + has been designed to protect vulnerable adults from scam and nuisance phone calls. The device blocks all calls apart from who you want to speak to. All the trusted numbers can be programmed into the ‘allowed’ list and any caller not on the list won’t get through.
CPR Distribution is exhibiting at Trade Days in October to show this new product and a whole range of useful devices.
For more information, call 0800 6527780 or visit the website at www.cprdistribution.co.uk
New outdoor chair from Ottobock The C1000 DS wheelchair is designed for off-roading, outdoor adventure and everyday manoeuvrability. It has power steering, a tight, 70cm turning circle and is very compact due to its short wheelbase.
The C1000 DS is fully suspended, is front wheel drive and comes with lights and anti-tippers for extra safety. It has a load capacity of up to 200kg with a low seat height from 40cm. It can be ordered with lift seat functions and tilt-in-space to promote better positioning, feeding and rehabilitation.
Call 01784 744 927 or visit www.ottobock.co.uk
New replacement sling rangeSilvalea, has launched the new Silva Quick-2-Apply replacement range designed for use with standard coathanger style (LOOP) spreader bars and stud (CLIP) fixing hoists.
The range is manufactured in a lightweight, low friction and flexible single layer fabric.
Call 01626 331655 and ask for a copy of the new Silva Quick-2-Apply Product Mini Guide or visit the website where you can view the whole brochure range. The website is at www.silvalealtd.co.uk
Easy Sit and Slide Travel sheetThe new travel sheet has been designed for people who are going on holiday or into respite care who want to take their Easy Move sheets with them but are unsure of the bed size they are going to.
The Travel sheet is a panel sheet that is placed across the bed on top of the hotel fitted sheet and tucks under the mattress sides. Users position the low friction, ultra smooth satin part of the sheet where they need the most slide; either under the shoulders and body or under the hips and legs. Available in two sizes from single through to superking for most hotel bed sizes.
For more information, call 01380 739 789 or visit the website at www.easymovesheets.com
New bath supportThe JonVac bath support is new to Joncare. The vacuum support cushion, made of high quality PU material, is filled with fine polystyrene granules and can be customised and adapted to fit the users body shape. By extracting air and creating a vacuum state it is easy to create a firm cushion that gives the body support and stability whilst bathing.
The support can be used with or without an integrated headrest and is fixed into the bath or to the bathlift by eight suction cups
For more information, call 01235 523353, email [email protected] or visit the website at www.joncare.co.uk
Karma Mobility Ltd
Unit 6 Target Park, Redditch, Worcestershire B98 8YNT: 0845 630 3436 E: [email protected]
www.karmamobility.co.uk
The Blazer is a compact indoor/outdoor powerchair which can be adjusted to suit the user’s needs. The narrow 60cm width and 100cm length make the Blazer an ideal option for confined spaces. It is also is great for outdoor use with large front castors and rear wheel suspension. There are two speed options 4mph or 6mph with the option of larger batteries for increased range.
a Narrow Base only 60cma Available in 4mph or 6mpha Crash Testeda Available on Motabilitya Up to 60Amp Batteriesa Optional Attendant Controla Optional Lightinga Optional Tilt-in-space
For further details please call 0845 630 3436 or visit www.karmamobility.co.uk.
BLAZER POWERCHAIR
S T Y L E I N N O VAT I O N C H O I C E
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND C40
new on the market
New mounting system range through LeckeyLeckey has announced that the company has been appointed by Blue Sky Designs as the exclusive UK and Ireland distributor for the Mount n’ Mover range of accessible mounting systems.
The patented Mount’n Mover system provides movable mounting solutions to position, secure and quickly switch out laptops, phones, iPads, speech devices, reading and writing trays, and cameras. The mounts work on wheelchairs, tables and floor stands.
According to the company, it is the most accessible and customisable out-of-the-box mounting system available
BlueSky Designs was founded in 1997 by a Rehab Engineer who has designed custom and commercial products for hundreds of people with disabilities.
For more details of the range, go to www.mountnmover.com
The Leckey website is at www.leckey.com
32 www.thiis.co.uk
ERGO Space Seat - Less Is MorePlatinum has launched the new ERGO Space seat, an upgraded option which can be added to any ERGO seat order.
The seat provides an extra 50mm of space compared to the standard ERGO seat, allowing stairlifts to operate on thinner staircases. When combined with the ERGO Plus seat pad, the Space seat can reduce the operating area by a further 25mm, a total space saving of 75mm.
The back rest is 80mm shorter than the standard seat with reduced thickness. This stops the user’s shoulder blades from coming into contact with the seat, and allows them to sit in a more comfortable, upright position. This in turn means that the user’s back is closer to the wall, bringing their legs, knees and feet closer to the carriage and reducing the space needed for the chair to travel up the stairs.
For more information call 01535 631177 or visit the website at www.platinumstairlifts.com
34 www.thiis.co.uk
Chief development engineer Richard Rimington has completed 30 years of service with Mangar International. One of the company’s first ever employees, Richard has played an intrinsic part in the invention of many of the company’s cutting edge mobility products.
Richard’s career had illustrious beginnings with an apprenticeship at Rolls Royce in Bristol. The apprenticeship was part of a sandwich degree course in aeronautical engineering at Imperial College London.
Richard eventually joined Mangar and became an important part of founder David Garman’s engineering team.
Richard said, “The early days with Mangar were really exciting. I could use a mix of practical and theoretical engineering skills to create, experiment and test new products. In those days calculations and drawing were all on paper. The introduction of computing for engineering analysis and 3-D drawing enables us to do a much better job these days.”
He added: “One of my proudest achievements was the Booster pneumatic lift where we built stabilisers inside the bellows. This lift was in production for 20 years and even exhibited in the Design
Museum in London.”Richard was also involved
in the product development of the emergency lifting cushions currently used by emergency services in the UK and across the world. “These ground breaking patient lifting cushions have contributed to a reduced risk of back and musculoskeletal injury to paramedics and I’m proud to have been a part of that”.
With memories of his early days at Rolls Royce in mind, Richard still follows developments in the world of cars and aeroplanes. He concludes, “There have been incredible advancements in the engineering of electric modes of transport that would have seemed staggering years ago. I’m particularly looking forward to seeing how the first round the world flight of an solar powered aircraft gets on next year.”
The Mangar website is at www.mangar.co.uk
Thirty years of product development
Looking to donate to deserving causesAktiv UK’s General Manager, Andy Haines, is donating ex-demo products that he has left over from previous ventures.
Andy said: “When I began the Aktiv UK venture with Murrays Medical Equipment, I had legacy stock available for sale as a stock disposal to clear space in my stores
Andy has a number of other items that he is looking to donate including:
Various sleep system parts, adult and paediatric, various body supports for bed and shower, an Ocean Shower commode with tension back, foam mattresses, wheelchair cushions and a Mini Crosser 1121 with electric ELR’s, raiser seat, power tilt/recline which needs new batteries.
Andy can be contacted on 07810 555885 or email at [email protected].
New Hoist and Sling Assessment GuidelinesInvacare has revised and updated its Hoist and Sling Assessment Guidelines booklet. Written in plain English, it is designed to support anyone involved in planning and implementing moving and handling tasks.
The booklet can be ordered from Customer Services e-mail: [email protected] product code: 1537335
Permobil acquires TiLitePermobil has acquired TiLite, manufacturer of innovative and individually customised manual wheelchairs. Founded in 1998, TiLite designs and manufactures ultra-lightweight manual wheelchairs in titanium or aluminum that can be customised to each user’s exact specification. TiLite is headquartered in Pasco, Washington in the USA and currently sells in 41 markets. Permobil and TiLite combined have sales of approximately SEK 2 billion. Permobil’s acquisition is financed by retained cash and new debt.
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND E35
36 www.thiis.co.uk
Have you expanded the team or maybe promoted an existing team member into a new role? If so, why not send us details so we can introduce them to the trade? Just send through the details to [email protected]
NEW TO THE TEAM
East of England additionSidhil has continued to strengthen its presence on the ground with the appointment of Nicole Gadsby as External Territory Sales Manager for the East of England region.
Nicole, who is resident in East Anglia, brings to Sidhil a wealth of experience in account management and customer service, as well as knowledge of the healthcare market. She is looking forward to new challenges in terms of further developing Sidhil’s presence in the acute sector, alongside providing sales product training and customer support.
Mangar boosts sales team Mangar International has appointed two business development managers to join their growing sales team.
Gary Hopkins from Porthcawl will be responsible for sales in the south of the UK and Phillip Livesey from Blackburn will lead a sales team in the north. Between them, they have more than 35 years’ experience in a sales environment, many of those selling mobility products and equipment.
Before joining Mangar, Gary was Area Sales Manager for Patterson Medical. He also has considerable retail experience having managed a Lidl Supermarket and his own Golf Pro Shop for 17 years. His early career was as a golf professional at Pontardawe Golf Club.
Phillip Livesey joins from moving and handling equipment company Prism Medical. During his time at Prism he worked closely with Local Authority Stores and built strong relationships with occupational therapists in the north of England. He also has an impressive sales background having previously worked with Diageo and Yellow Pages. Phillip started his career as a semi-professional footballer, playing in Australia, America and Sweden.
UK Sales Manager for CaretechCaretech UK Ltd has announced the appointment of John Newman as UK Sales Manager for Faaborg UK products.
Faaborg produce a full range of hoists (from 95kg to 375kg) and standaids all matched with their own slings, weigh scales to fit most hoists, chair weigh scales, wheelchair scales and baby scales.
The company says that, over the next 12 months, it will also look to bring to market Faaborg’s self-
propelled wheelchairs, turners, slide sheets, rollators and crutches.Having worked in the industry for many years John may be especially
known from his Carters and Invacare days. John will be responsible for introducing the Faaborg-Rehab range of hoisting and manual handling equipment and weigh scales into the UK.
The company will be demonstrating the new range at Trade Days in October at the NEC.
For more information, contact John on 07866591787 or the main office on 01268775585.
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38 www.thiis.co.uk
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Ableworld has opened two more franchise operated stores, in Southampton and Broxburn, near Edinburgh.
The new stores bring the number of Ableworld Franchises across the country to 10 and the total number of stores to 22 with 2 more set to open this summer and more planned for later in the year.
The Southampton franchise operation is owned by local businessmen Jeff Newman, Steven Thompson and Chris Hewitt. They are all local people who have significant experience behind them. Jeff’s working history goes back over 35 years and includes retail, construction and hospitality. His most recent role was as a local Franchised Milkman and was 2008 Southern area Milkman of the Year.
Many of Jeff’s old customers are similar in age and needs to Ableworld’s core customers. Steven and Chris have had a successful partnership for several years and bring their skills from construction and mechanical engineering into the business, something that the team says will be particularly useful on the stairlift and scooter side of the business.
All three directors have undertaken Ableworld’s training programme so that they can assess
customers correctly and provide the right solutions for the variety of customer’s needs they will face.
Jeff has a clear view how he and his fellow directors can help local people who need mobility equipment “Having had daily contact with elderly and disabled customers in my previous occupation, I witnessed several fall injuries and mobility complaints. I believe our highly visible and accessible superstore will fill a gap in the market.”
Ableworld Broxburn is owned by local residents David Gaffney, wife Audrey and sister Maureen McIvor. The showroom was previously a motor vehicle business.
David has a wealth of retail, customer service and management experience which resulted in him owning and managing three car sales
Latest Ableworld franchise stores open at both ends of UK
“ I believe our highly visible and accessible superstore will fill a gap in the market”
“ We were disappointed by the number of times we would walk into a store and be completely ignored”
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ABOVE LEFT Broxburn near Edinburgh is the location for the most recent Ableworld franchise operation and it is maybe the most impressive looking yet.
ABOVE RIGHT Inside the brand new store.
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND E14
showrooms. Audrey, is a Primary school teacher and has been working in West Lothian schools for the past 36 years. Maureen has worked as a nursing auxiliary for severely handicapped children, in retail and has recently been employed by Edinburgh City Council working closely with OT’s and carers.
David told us: “When we were researching other local Mobility Retailers, we were disappointed by the number of times we would
walk into a store and be completely ignored. We also noticed how the stores were small, dark and not welcoming. Our new store is completely the opposite of all those things.”
The Broxburn outlet is on 01506 856565. The Southampton store can be contacted on 02380 440000.
The Ableworld Franchise operation will be exhibiting at Trade Days in October.
LEFT The new franchisee team in Southampton. From left to right - Sue Newman, Jeff Newman, Chris Hewitt, Steven Thompson
RIGHT The new Southampton store is now open and became the ninth franchise operation to appear
40 www.thiis.co.uk
The available exhibition space at Trade Days looks like running out shortly as the number of exhibitors reaches the 130 mark. There’s no doubt that there is going to be a very interesting and unique show floor at the new event – a group of exhibitors that no-one has previously seen at any show, anywhere, all looking for a ‘trade only’ audience.
Matthew Butler, Trade Days Show Director reports that things are going exceptionally well. “We are very encouraged by the reaction to the show from retailers” he said. “We are still a couple of months out from the show dates and we know a lot of the registrations will happen during that time, but we are seeing very healthy registrations at this point with retailers registering as a team. They can obviously see that there are a number of different reasons for staff members to come along and benefit from the extensive and focussed educational programme that we have for them.”
He added: “We have a major telemarketing programme taking place and I’m sure that many THIIS readers will have already heard from one of our team members. The feedback about the initial pack and first newspaper that we sent out to retailers was extremely good, awareness of the show is very high and the vast majority of the phone conversations are very positive. It’s clear that many retailers are really looking forward to visiting the show to see what it’s all about and they believe that it will be a great place for them to do business, which, of course, is the whole point of Trade Days.”
The show is attracting the leading suppliers along with a number of smaller companies looking to make their mark in the marketplace and build a retail network.
One such company is Flexyfoot. David Goodwin, Founder and Designer told us: “We are thrilled to be involved with Trade Days. The
event provides a platform for further building our brand and creates the opportunity for us to interact with our customer base, other relevant retailers and the wider industry in a very targeted way. A dedicated trade event like this is just what we need in the UK; the opportunity to talk business, increase trade, develop business relationships and exchange thoughts and ideas.”
The Ramp People will be in front of the trade at a show for the first time. Philip Shaw told us: “Trade Days offers us our first opportunity to produce a focussed promotion for retailers and we believe it is going to be a great place for us to be to get the message across about the quality and competitiveness of our products.”
Established supplier Rise & Recline Ltd will be using the show to unveil several new products on stand D15. Managing Director Samantha Langtree explained: “Trade Days is the perfect event for us to launch our latest products as it will allow us to talk exclusively to the trade and gain invaluable feedback. To have the opportunity to spend two days engaging with industry contacts in a B2B environment is fantastic and a very worthwhile investment”
Healthy retailer registrations for first Trade Days
“ We are very encouraged by the reaction to the show from retailers”
Stairlifts 0844 225 3121 | Moving & Handling / Bathing Solutions 0845 271 1107 | Mobility 0845 0745 945 | www.handicare.co.uk
The first Trade Days newspaper is just a small part of the on-going marketing campaign for the new event. If you haven’t seen a copy of the newspaper, then you can read it online at http://www.tradedays.co.uk/press/June-Newspaper
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The company is also hoping to use the event to attract new retailers as Sales Director Nigel Morley explained: “Over the years we have built up a very strong UK network but I believe there is still room for growth in parts of the UK and I am looking forward to talking with existing and potential retailers at the show.”
If you are interested in becoming a Rise & Recline retailer and would like an initial discussion with Samantha or Nigel prior to Trade Days, call them on 0115 913 3572.
Last month we carried details of some of the free seminars available over the two days of Trade Days. Whether you are interesting in learning about how to sell more, market your business without spending a fortune, develop online business or update yourself on technical issues, there are sure to be seminars that will be useful and relevant for you and members of your team. Here are details of a few more on offer….
The ‘Let’s talk retail – What do retailers think about the market, the suppliers, the challenges and the opportunities?’ is a session where a number of retailers will give their views and look into the future of the marketplace. Why not come along, listen and then fire a few questions!
The future of the marketplace is also being discussed in a session that asks what the AT business model of the future will look like. It will include how changes in the marketplace will impact on marketing and communication strategies, who are the customers of the future and how you can engage with them?
Sponsored by Patterson Medical, the session is being presented by David Silver of Years Ahead. David says that the session will give attendees an understanding of what encourages and what puts existing and prospective consumers off from using and purchasing more products.
Everyone wants to sell more of course, but selling in the right way, that brings the customer back time and time again is key to building a business. The session entitled ‘Sell more, but sell well’ is all about having and keeping that happy customer, hopefully for years to come. Anyone who is face to face with a customer will learn some useful and essential ways to make sure you start to build customer loyalty. The session shows you how you can achieve strong sales performances whilst maintaining the highest of ethical standards and is presented by : Dave Sutton of DPS Associates. Dave has worked with Handicare, Liko, Days Medical and NRS over the past few years.
To get the customer you have to get the enquiry in the first place and that’s all about putting together an effective marketing campaign. ‘Heads, Shoulders, Hips and Toes – an insight into how to produce an award winning marketing campaign’ explains how to put together an award winning marketing campaign in our industry. In this presentation you’ll get to know why it was put together, how it was put together and how it worked and you
will be able to take away simple tips to make your own marketing more effective. The session is presented by Bornona Dasgupta, Marketing Manager of BES Rehab Ltd.
One area of the business that has developed quickly over the past decade is the bariatric sector. Anyone working in the marketplace needs to know more about the specific needs of a customer group that they are sure to come across in the future. ‘Equipment assessments for Plus Size People - 10 things you need to know - the ‘ins and outs’ of providing the right service for someone with specific needs’ will be presented by Anita Rush who is a Clinical Nurse working with specialist equipment. Anita is the highly experienced clinical lead for equipment provision across Berkshire and she has lectured for the Disabled Living Foundation, published a number of articles, spoken at national conference and facilitates workshops on Plus Size Management.
Richard Nicholson of Veritas Procurement will be presenting a seminar that aims to give retailers an overview of other opportunities in the marketplace. Richard set up Veritas after identifying a real requirement for efficiency savings across Health and Social Care organisations, and since then has helped revolutionise the way in which people’s needs are assessed and the way in which equipment and support is obtained. He’ll be taking a look at Community Loan Stores, Wheelchair Services and CCG’s in a session entitled ‘New opportunities in a changing landscape – how your company can take advantage of the ‘outsourcing’ momentum’.
Richard will be looking at the opportunities out there to develop your business right now and in the future? The keyword is often ‘outsourcing’ and Richard will explain how you can take advantage.
To register for the show, go to www.tradedays.co.uk
“A number of retailers will give their views and look into the future of the marketplace”
“Trade Days offers us our first opportunity to produce a focussed promotion for retailers”
Rise and Recline Directors Nigel Morley and Samantha Langtree beleive that Trade Days will be a great place to launch new products
42 www.thiis.co.uk
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44 www.thiis.co.uk
Whilst this summer the Daily Mail says population is growing by 400,000 per year and there are now over 64 million of us in the UK (up 5 million since 2001) death rates are quite static (493,000 in 2010 and 499,000 in 2012) according to the O.N.S. Yet use of smart phones has virtually doubled in the same period.
The Yougov website tells us that 51% of over 55’s used a smartphone in 2012. The website of eMarketer has a lower estimate, but they both agree that smartphone use is now hovering around the 70% mark in the UK.
The conclusion…there are more of us, we are living longer and using technology more.
The team at Assistive Partner believe that now is the time for our sector to grasp the nettle and use the technology on offer to make life easier in the business, both for themselves and their customers.
Ian Slaughter, Director of Assistive Technology says: “It is now almost inconceivable to find a shop that does not have barcode scanning at the till. What’s even more rare is to find a modern retailing business that does not have an effective database to keep in touch with its customers and promote the “offer of the week/month/decade” using their Customer Relationship Management (CRM) software.”
That is, Ian suggests, except in our sector and the undertaking business.
He explained: “Agreed, you will not find CRM or barcode reading at the local undertakers, although their associated funeral expense savings policies are sold quite hard. But any other retailing operation that does not move forward and embrace technology will fall behind. Behind in sales; behind in margins and behind in relevance. In fact, most would be surprised if they survive the next five years. Despite the market demand for mobility equipment and all the other associated assistive technology and services growing at well above 10% per year as
our population ages; the market is tough and ruthlessly competitive.”
“Only the best will survive” he adds as he uses a couple of quotes to emphasise the point. “Rumi said, more than a thousand years ago, ‘carrying on regardless is not an option’. Another favourite quote is from the modern philosopher A.G Grayling who said…instead of weeping in the dark, try and light at least one candle.”
So, according to Ian, change is inevitable and businesses need to embrace it if they want to grow.
He believes that Assistive Partner has a simple solution. “We have perfected a specialist mobility retailing software solution which is affordable. It will help any retailing operation that wants to
SIMPLE QUESTIONNAIRE AS RETAILERS URGED TO GRASP ‘TECHIE’ NETTLE
A very simple and very quick questionnaire will tell you whether your retail business could do with some help
The Extra Roomy footwear brand that really gives your business extra oomph!
www.cosyfeet.comWant to know more? Potential stockists should call John Negus on 01458 449075 or email: [email protected]
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“ We have developed an instant online business analysis tool. There are just ten simple multiple-choice questions to answer”
What is StairSteady?The StairSteady is the ideal solution if you have some difficulty getting
up and down the stairs but do not require a stairlift.
The innovative device is made up of a handrail attached to the wall and a handle that provides support while you climb the stairs. The handle
locks in position when weight is applied allowing you to pull yourself up the stairs and then slide it forwards so that you can climb the next step
or two. The handle is used in the same way when coming down the stairs and provides additional security and support.
The StairSteady can be installed with two steadying handles for cases where two people need to use the StairSteady.
The StairSteady StoryThe StairSteady was invented by Ruth Amos when she was just 16, as part of her GCSE resistant materials project.
The product was designed as an aid for people with limited mobility to use the stairs. This led to her being named
“Young Engineer for Britain 2006”, launching her own business. Ruth has now partnered with Patterson Medical
to exclusively distribute the product to the wider market.
Why should I sell the StairSteady?The StairSteady provides you with a new revenue opportunity by filling a gap in the market
A common question we are asked is “Why should I sell a StairSteady when I can sell the customer a stairlift?”
The answer is simple, the StairSteady is not a product to sell instead of a stairlift, it is a product a customer needs before they require a stairlift. The StairSteady sits earlier in the aging process than a stairlift. Once you have sold a customer a StairSteady you then have cemented a relationship with them and if and when they require a stairlift in future – you will be the retailer that they call!
The StairSteady is ideal for individuals who wish to remain active and independent in their own home, but may have some difficulty getting up and down the stairs. The StairSteady is a perfect complementary product to rollators, grab rails, bath boards, raised toilet seats and walking frames. If you are selling rollators, you should be selling the StairSteady!
StairSteady®
A Step Towards Independence
Contact your Area Sales Manager Today to find out more about StairSteady.
Tel: 08444 124 330Email: [email protected]
For more information and installation details visit:
www.stairsteady.net
E x c l u s i v E t o
p a t t e r s o n m e d i c a l
modernise. And it’s used on the internet with a really affordable subscription, from about £17 a day. We’re sure that we can show retailers how our subscription-based; cloud accessed application allows small businesses to gain the advantages enjoyed by their larger competitors with a lot more flexibility.”
The system includes Point of Sale Automation, Barcoding, CRM (Client Relationship Management), Management Control & Automated Purchasing, Inventory Management & Warehouse functionality, Logistics, Billing, Track & Trace and Service Support.
UNIQUS iRetailer is one of a number of specialist web-based software applications from Assistive Partner. The company’s software products are used in many healthcare related services and in other sectors.
The company has a brief questionnaire that retailers can complete.
Ian told us: “To help retailers understand where they are on the journey to modernisation and operational excellence, we have developed an instant online business analysis tool. There are just ten simple multiple-choice questions to answer. Respondents’ results are scored out of a possible 200 maximum points based upon their answers. Depending on the score, we apply a traffic light advice summary outlining
which processes the retailer should focus on to improve their day to day business results. The questionnaire takes less than 30 seconds to complete and the results can be saved by email if required.”
Call 0844 335 6791 or email [email protected]. The website for the product is at www.assistivepartner.co.uk/iRetailer
Assistive Partner will be at Trade Days in October
Gerald Simonds Healthcare Ltd.email: [email protected]
G E R A L D
SIMONDS
● If your customers want a chair with style and performance,TiLite can help.
● If your customers want to stand up for themselves,Levo can help
● If your customers want to get out and about,FreeWheel can help
● If your customers want a lift,ProActiv can help
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THIIS Customise ad 280714:Layout 1 30/7/14 10:50 Page 1
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND C51
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The organisers of the Moving & Handling People event have announced changes to the 2015 date that sees the removal of the exhibition element of the event.
The exhibition has been an established dairy date for a number of companies over the years but the number of stands has reduced in recent times. The move sees a greater emphasis on a ‘workshop’ style of event although companies that are featured in the sessions, with delegates using the equipment, will still have a significant involvement.
The 21st anniversary of the event takes places on Tuesday 27th and Wednesday 28th January 2015 at a new venue in the City of London.
Following what the organisers say has been extensive analysis of delegate feedback the
event relocates to Amnesty International’s Human Rights Action Centre facility in Shoreditch.
Chris Shaw, Chief Executive of the organisers, the Disabled Living Foundation said: “The practical Open Forum first introduced in 2014 was a great hit with ‘real life situations’ being discussed and peer reviewed by experts and peers alike. On the lead up to the 2015 event we will be asking delegates to submit their most thorny issues or bring them along to the event.”
More information at www.movingandhandlingpeople.co.uk
There will be no exhibition alongside the Moving & Handling People event next year, but companies that supply the equipment for the workshops will be able to get in front of the delegates.
Wheelchair CushionsManufactured in the UK by Ewww.able2.eu E-mail: [email protected] Tel: 01254 619000
5th & 6th October 2014
NEC Birmingham
www.tradedays.co.uk
VISIT US ON
STAND D45
Significant changes for Moving & Handling People
UK Design & Manufacturing
Join Sidhil on Stand E37 at Trade Days
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND E37 > welcoming existing distributors, dealers & retailers
> catching up with valued suppliers
> making new contacts
Visit www.sidhil.com to find out more
Healthcare Equipment Providers
Sidhil design and manufacture a comprehensive selection of products, improving comfort and quality of life for users and easing carer workloads.
Contact us for your nearest distributor:t: 01422 233 000 / e. [email protected] / w: www.sidhil.com
C
M
Y
CM
MY
CY
CMY
K
THIIS Ad - Trade Days 2014.pdf 1 21/07/2014 12:16
Hertfordshire Community NHS Trust has selected Sidhil’s Innov8 Low bed as an integral part of a plan to upgrade bed stock, replacing existing hydraulic and electric beds with this advanced ward bed which features a minimum platform height of just 218mm – one of the lowest available on the market today.
One of a new generation of NHS community health service Trusts, responsible for delivering a wide range of community health services across Hertfordshire, HCT employs 3,200 staff and is one of the largest employers in the county, operating eight community hospitals.
The order for Sidhil’s Innov8 Low beds is the result of a competitive tender, won on the back of evaluations and trials carried out by East and North Hertfordshire Hospitals NHS Trust. The Trust identified the bed as providing the optimum specification for applications from utility ward
beds through to high dependency environments, doubling as a Low bed in line with the Trust’s ongoing falls prevention strategy.
The Sidhil website is at www.sidhil.com
Hertfordshire choose for Innov8 bed
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Walking stick specialists
Avoid the ‘hospital look’ with stylish, quality walking sticks, folding canes and seat sticks.
Please visit us at Trade Days: Stand C57.Or contact us for our new trade catalogue:
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50 www.thiis.co.uk
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To be a part of a distributor network with an exclusive area please contact....
www.care-ability.co.uk
David Tilly. Care-ability Healthcare Ltd, Phoenix House Walton Road,Pattinson Industrial Estate, Washington, Tyne and Wear, NE38 8QE.
Tel: 01914159777 or Email: [email protected]
52 www.thiis.co.uk
When Mike Watts was approached to buy the business that he was working in, he and his wife Debbie had a major decision to take. That was back in 2004 and, ten years on; the business is thriving, with a mobility outlet added a few years ago and another on the cards.
Mike was an employee with Shepherd Hospital Equipment Limited, a long established family business of more than 40 years standing, providing a comprehensive service and maintenance package for the NHS and Private Health Sector nationwide.
He joined the firm when he left the Navy after 25 years’ service. His naval background in engineering was an interesting link when researching the Shepherd’s business, it having been founded by an ex-service man originally and taken over by Ken Wilson, also an ex-navy engineer.
It was Ken who made the approach back in 2004 and Mike and Debbie took up the opportunity and have since made it their own. According to the pair, its success has been based on the dedication to customer satisfaction from initial contact through to completion of service and catering to the needs of individual Trusts.
After learning the ropes and the mechanics of running a company the couple decided to develop another arm to their business. Recognising a gap in the market locally, they launched Solent Mobility Centre.
Solent Mobility was launched in 2008 and, according to Mike, is considered to have the largest mobility showroom on the South Coast, offering a wide selection of products from wet room installation, beds and furniture to mobility scooters and specialist shoes. The company are also active in the stairlift sector, with both curved and straight stairlifts, which are fitted by their own engineers.
With a background in Customer Service, Debbie is the driving force behind Solent
Mobility Centre, while Mike continues to lead on Shepherd’s and both businesses are flourishing. To promote the reputation of Solent Mobility in the local area the centre is a member of ‘Check-a-trade’, the only company in this field and area to do so, it currently has a 9.9/10 rating.
Debbie told us: “The first few years were tough working hard to learn all the skills needed to run a business, something neither Mike nor myself have ever done before. Once we felt confident, we were able to start making future plans.”
And it’s very much a family business. “Keeping up the traditions of a family run business, our son Jamie joined us nine years ago, as an engineer with Shepherd’s working alongside his father, Mike, learning on the job day-to-day. Then five years later our younger son Ben came on-board. Both are now directors, studying and training for leading roles in the businesses allowing for future expansion.”
Mike explained that the company has been
“The first few years were tough working hard to learn all the skills needed to run a business”
From employee to owner – growth of a family business
retailer focus
The company celebrated a decade in business recently. Debbie Watts is pictured with the 10 Year celebration Cake
There are two different businesses, both doing well
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54 www.thiis.co.uk
helped by bringing in outside expertise too. “We enrolled with a business coach, about three years ago, which has helped us tremendously. We meet with him regularly for training and suggestions of how to improve our offering to our end users for Solent Mobility and also our business to business contracts through Shepherd’s. I would highly recommend this tactical approach, when you are working so close to your business you can become blinkered. We have learnt a lot and are confident in making informed decisions to grow both arms of the business.”
“Now our sons are working with us” he added, “we can become more pro-active and allow them to run things and develop both businesses for their families’ futures. “We are about to celebrate our 10th Anniversary of buying Shepherd’s this July and can reflect on an amazing decade of extreme hard work and life changing experiences for all of us.”
Mike and Debbie are firm believers that hard work and drive will get you to where you want to be. They are looking forward to growing both businesses with their sons and keeping the businesses focused on quality of service.
Debbie added; “Getting it right and building a good reputation will gain repeat business and new business will be driven by recommendations. Having a great team of staff with us to support and deliver an excellent service is vital. Likewise their training in our ethics, working practices and offering personal development to staff is equally important to ensure they live the brand, as we do.”
She explained: “The company motto is “Passionate about providing a better quality of life for you and those that you care for. Our staff work very closely as a team to make this a reality and guarantee customer satisfaction from initial
contact through to completion of sales and after sales service.”
And it seems that, according to Debbie, further expansion is planned. “The next step is to open a second mobility store – we are already looking for premises.”
Contact the company on 023 9255 6564 or email [email protected].
The website is at www.solentmobility.co.uk
“ When you are working so close to your business you can become blinkered”
retailer focus
ABOVE The Solent Mobility team in the showroom
Guests enjoy the refreshments at the celebration of being in business for 10 years
The Watts family members: Mike, Jamie, Ben and Debbie
56 www.thiis.co.uk
Companies wanting to protect their product designs, technical processes, computer programmes or trademarks can now access specialist patent advice alongside their wider legal needs, thanks to a ground-breaking move by Harrison Clark Rickerbys solicitors,
The company, which will be delivering a seminar at Trade Days explaining how you can keep an idea safe, has five offices across the country and is thought to be one of the UK’s first regional law firms to offer the intellectual property expertise of two Consultant Patent Attorneys as part of its team – one specialising in the healthcare sector.
Whereas intellectual property services are usually available only through specialist providers – often in London and major cities – the arrival of experienced Chartered and European Patent Attorneys Richard Bailey and Kate Lees will enable regional business clients to access legal advice to access City-quality, affordable legal advice on complex matters such as patents, industrial designs, design rights and copyright.
There are only around 2,000 qualified Patent Attorneys in the UK, and the number of UK patents filed increasing by 4% year on year.
Kate Lees is the firm’s expert in healthcare and medical intellectual property law; advising on inventions such as modified peptides for wound healing, medical devices and assisted living products. She said: “Don’t be tempted to put anything on the market before you have put in a patent application. Also look seriously at an intellectual property audit. All businesses have some kind of IP need, and this can help identify
what needs protecting, as well as a pre-emptive strategy to protect it.”
Richard Bailey is an expert in handling UK and international patent applications for multinationals, smaller companies and individual inventors. He said: “If you have come up with a new idea, make sure you speak to a patent attorney and seek advice regarding whether it is possible - or sensible - to seek protection for it. Also, keep your invention to yourself/”
The company will be running the seminar ‘Got a great idea? Keep it safe’ at Trade Days. If there is any chance of you looking to develop a product in the future, then take this opportunity to get some free advice. Half an hour’s IP advice would normally cost you anything from £100 to £200, but you can get it completely free in this session.
LEGAL ONE STOP SHOP CREATED FOR THE MARKETPLACE
September 11 2014 - Kidz Scotland, Royal Highland Exhibition Centre, Edinburgh. Call 0161 607 8230/8223
September 24-27 2014 – Rehacare, Dusseldorf. www.rehacare.com
October 5-6 2014 – Trade Days, NEC. www.tradedays.co.uk
October 20-23 2014 – Medtrade – Atlanta. www.medtrade.com
November 4-5 2014 – The Care Show – NEC. www.careshow.co.uk
November 12-15 2014 – Medica – Dusseldorf. www.medica.de
November 20 2014 – Kidz Up North, Manchester. www.kidzupnorth.co.uk
November 26-27 2014 – The OT Show, NEC. www.otshow.co.uk
January 26-29 2015 - Arab Health, Dubai. www.arabhealthonline.com
January 27-28 2015 – Moving & Handling People, Amnesty International’s Human Rights Action Centre, London. www.movingandhandlingpeople.co.uk
March 19 2015 – Kidz In The Middle – Ricoh Arena, Coventry. Call 0161 607 8230/8223 or email [email protected]
March 30 – April 1 2015 – Medtrade Spring, Las Vegas. www.medtrade.com
April 28-30 2015 Naidex National – NEC – www.naidex.co.uk
June 24-25 2015 – Health+Care, Excel, London. Call 020 7348 5261 www.healthpluscare.co.uk
October 27-29 2015 – Medtrade, Atlanta. www.medtrade.com
November 16-19 2015 – Medica – Dusseldorf. www.medica.de
EXHIBITION & EVENT GUIDE
Left to right: Robert Capper, Partner, Commercial Department at Harrison Clark Rickerbys, with Patent Attorneys Kate Lees and Richard Bailey.
Email – [email protected] Website – www.accessbdd.comAccess Business Development Division (Access BDD) / A division of ThyssenKrupp Access Ltd.Unit E3, Eagle Court, De Havilland Avenue, Preston Farm Business Park, Stockton on Tees, TS18 3TB, England
To find out more about the Supra and Supra Linea inclinedplatform lifts, or to arrange a no obligation quote, call the UK team on 01642 853 671
Taking you to the next levelSupra (curved) • Supra Linea (straight) • Inclined Platform Lifts
Versatility • Quality • Safety • Choice
58 www.thiis.co.uk
website news
News items are added to the THIIS website every day. Apart from the stories on retailers and suppliers, the news section also carries lots of items on interesting developments in the marketplace. Here are just a few examples. Visit the news section at www.thiis.co.uk for all the latest. You can also sign up for weekly email updates too.
New online portal for healthcare innovationA new online portal designed to help healthcare innovators turn their ideas into tangible frontline service improvements has been launched. Innovation Exchange, created and managed by NHS England, brings together for the first time an unprecedented collection of networks, ideas and resources on a single web platform.
Smartphone adapted to help prevent fallsResearchers have adapted a smartphone to measure an individual’s walking gait in order to prevent falls. The technology is being commercialised as SmartGait, a tool to assist in assessing an individual’s risk of falling and identifying ways to avoid injury.
500 prosthetic legs arrive in the Gambia500 prosthetic legs have been delivered to the Gambia by charity Legs4Africa. Legs4Africa started with an ambitious and unusual goal: the safe transportation of a van full of prosthetic limbs
from Leicester to the Royal Victoria Teaching Hospital in The Gambia.
Business Schools can play major role for NHS innovationAt least half of all hospital admissions worldwide involve older people. In England, as many as 65 per cent of admissions are of people aged 65 or over. It is a major problem and increasingly the NHS and healthcare organisations are looking beyond the sector for innovations. Business schools are ideally placed to play a major role. They have the potential to bring to the often insular healthcare world insights from other sectors.
Pricing policy introduced for USA marketplaceThere has been a lot of debate about the prices of products sold online over the past few years in our marketplace and so it is interesting to see one of the leading companies in the business introduce a policy for its home marketplace. Invacare Invacare Corp. has introduced an Internet Minimum Advertised Price (MAP) policy for the United States.
ENERGISE YOUR LIFE• Power assist wheels for active people • Silent and lightweight just 6kg• Bluetooth connectivity to remote control• Speed: 6km/h or optional 10km/h
t: 01656 776222 www.invacare.co.uk
twion_PressBanner:Layout 1 14/4/14 12:43 Page 1
t: 0115 913 3572 e: [email protected] www.riseandrecline.co.uk
beautifully handcrafted adjustable chairs and beds
totally bespoke designs
delivery in just seven days
unparalleled dealer support
O U R F I N I S H I S O N L Y
T H E B E G I N N I N G . . .
2049RARad.HOMECAREsept09.aw:2049RARad.HOMECAREsept09.aw 16/07/2009 18:18 Page 1
5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND D15
Jiraffe, UK has launched a new seating system headrest with improved occipital support for toddlers and babies.
The new headrest, for the Bee Seating System uses ‘fingers’ to act like hands, allowing the parent or carer to shape and contour the headrest to cradle the head in the right position for each user. The headrest ensures improved occipital support specifically for younger children and babies with fewer links and a smaller frame. It also features a simple mounting system and has a removable, washable cover.
For more information on the Bee Headrest, visit www.jiraffe.org.uk
NEW HEADREST FOR BEE SEATING SYSTEM
AN EVENT FOR OTs… THAT DELIVERS
THEOTSHOw.cOm
THE OccupATIONAL THERApy SHOw RETuRNS TO THE NEc, BIRmINgHAm ON THE 26TH & 27TH NOVEmBER 2014
cALL cARmELA ON +44 (0)207 348 5767 OR pANAyIOTA ON +44 (0) 207 348 4909 FOR DETAILS NOw.
If you want to talk to OTs, then talk to us...
with 3,000 OTs expected, and over 160 suppliers already booked, the Occupational Therapy Show is a ‘do not miss’ event.
VITA
L ST
ATS THE 2013 SHOw FEATuRED:
•2,188 OT’s in attendance•162 Exhibiting companies•92 Education sessions•56 Hours of cpD
75% of the audience have advisory influence in purchasing products and services
57.3% of visitors have either already placed an order or plan to place an order in the next 12 months.
94% said they met suppliers and learnt about products that they had not had time to meet or learn about before
95% attended a conference session, making the show an ideal education platform
95%
TImE SpENT AT SHOw: 60% = mORE THAN 5-7 HOuRS 28.8% = mORE THAN ONE DAy
“Very good show for us. Lots of OTs and we have been very busy. We have launched a
new product here at the show and it has been great for that. We have booked already for next year because it has been so brilliant.”
Les Jones, careflex
“A very interesting show with high calibre delegates. Over 50% of the people we have
spoken to have been senior level OTs.”caroline milne, pivotell
OT Ad 210x145 Mar 14 08.indd 1 23/05/2014 11:09
Ottobock · 0845 600 7664 · www.ottobock.co.uk© O
ttobo
ck ·
UK/
ADV/
MO
B/0
447
The new B400 is small, versatile and ideal for everyday use, whether in the home, visiting the shops or socialising with friends. The compact design of the B400 allows easy negotiation of doorways and narrow hallways, while its low seat to � oor height enables the user to access tables and workstations without any problems. The new B400 is equipped with suspension, providing additional comfort required for longer journeys.
Available options for the B400
• Optimised frame shape • Splash guards • Drive wheel suspension • Power back angle adjustment, 30° • Puncture proof tyres • Attendant control • Electrically elevating footrests • Caster swivel lock • 50Ah (C5) AGM batteries
The New B400Manoeuvrable and compact
1450_OB_New_B400_Advert_A4_FINAL.indd 1 18/03/2013 15:55
YOU SHALL GO TO THE DAY CENTRE
62 www.thiis.co.uk
MMS Medical has launched a new website for customers considering the purchase or rental of a stair-lift.
The company says that the new website is fully responsive for viewing on all devices and will replace the technically out-dated mobility-lifts website. It is visually clean, clear, easy to navigate and fully interactive for users of all mobile devices.
Commenting on the launch Gearoid O’Herlihy, Managing Director of MMS Medical stated: “Over the last few years we’ve witnessed a major change in how some customers search for products and make their initial contact with us. As a result, for some product areas, such as stair-lifts we view it as imperative to ensure we’re offering a medium to suit whatever device they may be searching with.”
The new website aims to be as simple, clear and as user friendly as possible for visitors; in order to build confidence and encourage them to make contact.
The new website is at www.stair-lifts.ie
New Irish Stairlift website launched
Sunrise Medical came to the rescue of a disabled great-grandmother recently after she had been barred from attending a day centre she loved. Health and safety chiefs had deemed her wheelchair to be made from the ‘wrong kind of metal’. She was featured in the national press after the taxi firm who usually transported her to the council-run pensioners’ centre refused to take her, as her aluminium wheelchair was not crash tested.
Sunrise heard about her predicament and came to her rescue by donating a crash tested Breezy Moonlite.
www.freeriderfr1.co.uk or call 01535 669604
*Varies with user weight, terrain type, battery charge, battery condition and tyre condition.We reserve the right to change specifications without prior notice.Freerider UK Ltd, Unit 2C, Acre Park, Dalton Lane, Keighley, West Yorkshire BD21 4JH, UK.
Email us on [email protected]
THE LUXURY SCOOTER THAT RIDES LIKE A CARIntroducing the luxurious, Class 3, Freerider FR1
“”
Drives, steers and rides like a car, with looks you can take pride in
If you’re looking for a mobility scooter that’s earned its right to take its place on the road, look no further than the FR1.
A pleasure to drive, with looks to take pride in, plus a host of comforting safety features and handy extras you’ll find useful every day, the FR1 is the next-generation scooter for anyone who takes pride in their ride.
ELEGANT HANDLINGThe height-adjustable, fixed tiller design gives car-like handling, while independent 4-wheel wishbone suspension makes for a smoother ride.
SPORTY LOOKSTake to the road or pavement with rugged good looks, a 35 mile range* and a maximum legal speed of 8mph.
REASSURINGLY SAFEWith fixed twin mirrors, LED lighting and indicators and LCD dash, you can see and be seen all the way around.
HANDY EXTRASIncluding an easy access captains seat, double carry bags, and even a USB plug for mobiles or tablets!
64 www.thiis.co.uk
BHTA launches its manifestoBHTA has produced a “Manifesto for healthcare and assistive technology”, setting out the case for investment in assistive technology equipment and services, and highlighting the need to enable wider use of prescribing/vouchers/part-funding among patients. The manifesto has been sent to all MPs, CCG contacts and a wide range of opinion-formers and is available on the BHTA website at: www.bhta.net/manifesto
Retailer Forum coming soonHalf of all BHTA’s members are retailers, from sole traders up to large national businesses such as Simply Health. We offer a wide range of support to our retail members, but plan to extend this over the next few months with the development of a Retailer Forum.
This will be an additional forum for retailers to discuss common issues, whatever their sector. We expect the Forum to have virtual meetings (over Skype or by conference call) as well as to face-to-face, which we know retailers can find it difficult to make time for. BHTA plans to carry out a survey of retailers to understand their needs from the group more thoroughly, before the launch at Trade Days on 5/6 October.
Getting the most out of National Consumer WeekWe would very much encourage BHTA members to engage
with National Consumer Week in November, for which this year’s theme is doorstep crime. This can be a useful hook for members – particularly retailers - to carry out their own promotional activity, such as direct mail to residents, writing to local media or introducing their business to their local authority as a BHTA member covered by a TSI-approved code of practice.
There is also an opportunity to enter a competition run by the Trading Standards Institute (TSI) to create a 90-second ‘Good Neighbours Stop Rogue Traders’ informational video. The video should be designed to encourage friends, family, neighbours and carers to help protect vulnerable citizens against doorstep crime. Creators of the winning video will receive a £1,000 prize and will have their video played by Trading Standards Officers and community partners across the country as part of an educational campaign. More details are available at: www.tradingstandards.gov.uk/events/2014.cfm
Time is moneySo when you’re planning your visit to Trade Days, get even more value from your time by attending our networking social night on 5 October. This is an ideal opportunity to extend your contacts and network with the industry in a relaxed, informal atmosphere after the first day of the show.
The perfect way to wind down, but with the opportunity to talk business and make new contacts, the event include we have a pub quiz, hot buffet, table football, air hockey and even a giant Scalextric track.
Book your place today: www.tradedayssocial.eventbrite.co.uk
Pointing the way – to your business?Under the provisions of the Care Act, local authorities have a duty to provide assessments. However, not every member of the public will meet their local authority’s eligibility criteria to be provided with equipment that could benefit them. Where that’s the case, local authorities are required to offer signposting to reliable private providers/retailers – but how will they know which businesses to signpost to?
Membership of Consumer Codes of Practice (such as the TSI Approved Code operated by BHTA), is a simple means of recognising businesses that can be trusted. BHTA will be writing to all local authorities, highlighting what our Code means and the businesses in their area that are signed up to it, offering a straightforward way for them to signpost customers to professional, ethical suppliers.
A number of local authorities are looking to set up/endorse networks of suitably accredited retailers, such as the “Safe + Well” scheme being piloted by NRS Healthcare. This makes it more important than ever for retail members to engage, and for non-BHTA members to consider the benefits of joining and becoming accredited.
association update
Have you started a new assistive technology business in the last three years? Are you proud of what you’ve achieved and looking to promote your company further? Why not enter the Best New Business category in the British Healthcare Awards?
With an electronic entry process that costs just £25, this is is an easy, cost-effective way to raise your profile and demonstrate how proud you are of your work. We will profile all entrants on the BHTA website and in the Bulletin (sent to MPs, opinion formers and CCGs), and all our winners will be presented at the annual Awards dinner on 11 December. Whether or not you walk away with the Best New Business award, this is a great opportunity to network, meet peers in the industry and make new connections.
Simply complete the entry form at www.bhta.net/awards, return it to us with payment details and we’ll provide a link for you to upload your entry. It’s quick, simple and you have until 15 September 2014 to get your entry in.
We also promote members’ news – whether that’s a new business, new premises or growing sales – in our quarterly magazine, the Bulletin. If you have an article for inclusion, please contact [email protected] with 250 words of copy and a high-resolution photo.
PROMOTING YOUR START-UP
Association Update
TAMWORTH CHAIR Features & Benefits:• Tilt & space• Generous & soft padding throughout• Solid steel chassis & hardwood frame• Choice of fabrics• Lifting capacity – 35 stone
The answer to all your specialist care furniture needs. With almost 50 years experience manufacturing and crafting chairs and furniture, you’re in good hands. We’re proud to be a trusted partner to mobility shops, care homes, medical centres and schools nationwide.
0800 0373 044www.nhc-technology.co.uk [email protected]
HADDON BED Features & Benefits:• Coolmax zip cover• Vasco topper• 203mm mattress• Choice of headboards• Drawers (optional)
Technology Ltd
Technology Ltd
Supplying quality for 50 years
670mm
new!
5235 NHC Tamworth Chair and Haddon Bed Advert_A4_S1.indd 1 25/03/2014 14:35
jobs on offer
Sales Agents Regency Recliners is a well-established rise and recline manufacturer based in the West Midlands. We supply custom-made chairs to the NHS, mobility shops, nursing homes, and healthcare sector.
We require driven and experienced self-employed sales agents with a comprehensive knowledge in the mobility sector, to develop our sales nationwide.
We will require our agents to promote our custom-built electrically powered rise and recline chairs in all mobility areas.
Interested applicants,please send your CV to...
Mrs A ReynoldsRegency Recliners LimitedUnits A1 & A2 Chapel StreetDudley, West Mids. DY2 9PN
[email protected] 240444
Jiraffe Sales and CustomerSupport Team LeaderAfter going through a recent expansion we are now looking for an enthusiastic and inspiring ‘people person’ to run our Sheffi eld-based, inbound Sales and Customer Support Team. Our ideal candidate will have experience in getting the most out of both systems and people when supporting sales and providing outstanding levels of customer service. You will be accomplished in the use of CRM systems and bring to the role an ability to review and develop established offi ce procedures to fi t with the capabilities of our new system - bringing improvements in speed, effi ciency and customer experience.
It is essential that you are able to promote our brand values in every aspect of your work and engage with our existing friendly and knowledgeable team to provide clear direction and robust support. We are looking for someone who is just at ease picking up the phone when things are busy as they are in providing performance feedback and regular training to their team. Setting and delivering departmental goals in line with the overall company strategy will be a key part of this role. A background in actively managing performance to targets in a customer service environment is vital with experience of creating those targets providing a distinct advantage.
The successful candidate will be responsible for providing detailed and accurate sales data to the Sales Operations Manager and Steering Group and will be expected to have an up to date picture of sales day to day. This varied role also gives opportunities to be involved in the activities of our strong external sales team – assisting the Sales and Marketing managers in planning and delivering projects of varying scale, with some scope to travel within the UK and support the external Sales Team at national events.
You will undergo a comprehensive induction programme and in return for your commitment and hard work can expect a competitive salary and holiday allowance with access to a pension, subsidised healthcare-cashback scheme and opportunities for progression. Jiraffe colleagues enjoy a wide range of benefi ts including a personal ‘elected-learning’ fund which can be used for to pay for anything from your gym membership to skydiving lessons!, regular social events and paid time off to participate in fundraising activities.
For an informal chat about the role please contact [email protected]. Applications via agencies will not be accepted.
Essential Requirements• Excellent communication and interpersonal skills• Experience in developing a CRM system• A hands-on approach to people-management• Experience in resolving escalated complaints• An empathetic approach to circumstances and needs of our customers• IT literate• Proven success in managing people to deliver against departmental targets
Desirable AttributesEducated to degree levelExperience working within the medical devices industryExperience in setting goals in line with company strategy
Contact detailsSally Hamshaw, HR ManagerEmail CV to [email protected]
Sales Advisor – JiraffeWe are looking for outgoing, ‘people people’ to join our expanding sales team in the South of England. If you are an ambitious self-motivator and able to talk easily to people from all walks of life then we want to hear from you! This varied role will put you at the forefront of our customer relationships, building relationships with children with special needs, their parents/carers, therapists and other members of the multidisciplinary team as well as key decision makers in public sector procurement.
The right candidate will be keen to put in the hours required to increase turnover in their territory, in return they will get the satisfaction of making a real difference to the lives of disabled children, access to a company vehicle, iPad, phone and a great range of other benefi ts and an uncapped commission structure. There is a lot of driving involved in this role and the equipment you’ll be selling can be big and heavy (although it’s all on wheels!) so you should be able to cope easily with those demands.
Knowledge and understanding of the human body, in particular the muscular and skeletal systems would be an advantage, degrees in topics such as sports science, anatomy and human biology and physiology lend themselves well to this role, as would any previous background working with children with special needs. However enthusiasm, outstanding presentation skills and the ability to organise your own workload effi ciently are the really key things we will be looking at. Due to the nature of this role a DBS check will be required from the successful candidate.
Essential Requirements• Excellent communication and
interpersonal skills• Outstanding presentation skills• A hands-on approach to equipment
use and maintenance• Good time management skills• Well presented• An empathetic approach to
circumstances and needs of our customers
• IT literate• Full driving licence with no more
than 6 penalty points• Physically able to move and lift
equipment as required
Desirable Attributes• Educated to degree level• Experience working with children
with special needs
Contact detailsSally Hamshaw, HR ManagerEmail CV to [email protected]
Mobility TechniciansClearwell are recruiting additional technicians for their engineering and installation teams. The roles will be fi eld based covering the Sussex, Surrey and Kent areas.
Key responsibilities will include:
• Diagnosing and repairing mobility equipment including scooters, wheelchairs, powerchairs, rise recliners, beds, hoists and bath lifts
• Undertaking servicing of equipment to manufacturer’s guidelines
• Unpacking, assembling and testing new equipment
• Delivering and installing products in customer’s homes including product demonstrations and guidance on safe use of the equipment
• Surveying and installing stairlifts and ramps
• Maintaining detailed job related paperwork
This is a great opportunity to join one of the UK’s fastest growing mobility retailers. Clearwell currently operates a network of six showrooms in East and West Sussex with a funded plan to grow to 14 showrooms across the South East within the next 3 years. This continued expansion will offer excellent career opportunities to the right candidates.
For further information and to apply, please go to our website...
www.clearwellmobility.co.uk/careers
...and complete the application form. STOP PRESS!
Clearwell are also recruiting for an area manager and additional showroom staff – see website for further
details.
Trade DaysSocial Night
5 October 2014
8pm-10.30pm
National Motorcycle Museum
Network with colleagues and contacts in a relaxed, informal atmosphere off-site at the National Motorcycle Museum with a pub quiz, table football, air hockey and even a
giant Scalextric track.
It’s the perfect way to wind down after a day at the show, but with the opportunity to talk
business and make new contacts.
The bar’s open from 8pm, the quiz will start at 8.30 – feel free to form your own team, or we’ll help you fi nd one on arrival – and the
evening will fi nish around 10.30pm.
A hot fork buffet, entry to the pub quiz and unlimited tests of your sporting skill on the
giant Scalextric, air hockey and table football are all included in the £25 ticket.
Book your night out now at...tradedayssocial.eventbrite.co.uk
The National Back Exchange has produced a new advisory leaflet on safe handling of a manual wheelchair.
NBE says that many carers have little training in wheelchair use. This leaflet summaries the important information that needs to be considered and includes the Do’s and Don’ts of using a wheelchair, how to open and close a wheelchair, getting in and out of a wheelchair, pushing a wheelchair on the level, uphill and downhill, negotiating steps, kerbs and doorways, loading a wheelchair into a vehicle and how to push a wheelchair from the user’s perspective.
The packs contain 20 copies and the cost is £5 per pack and might be a useful resource for companies that want to give their customers more information when they buy a product.
For further information go to www.nationalbackexchange.org.uk
SAFE HANDLING LEAFLET FOR MANUAL WHEELCHAIRS
Dealers sought for Timo UK
Tel 01257 472255 www.timouk.com Email [email protected]
Timo UK are pleased to be able to offer the TIMO Shower Trolley range throughout the United Kingdom. Available in 3 sizes in both Electric and Manual models, Timo UK are able to cater for most showering situations. Trolleys can be purchased individually, delivered direct to your client, or in batches delivered to your warehouse.
Free shipping on pallet deliveries to UK business address.Home delivery POA. All prices shown are Dealer Prices.
®
£1969£2376
£2675
Wall Mounted ShowerStretcher
High Low HydraulicShower Trolley
Electric Shower Trolley
MANUFACTURER LOOKING FOR RETAILERSHorizon Mobility, manufacturer of Heavy Duty and OffRoad Mobility Scooters, but equally at home in theHigh Street jungles
NEW OPPORTUNITYLocal areas, first retailer in an area will have exclusivity
NEW PRODUCTSCurrently the available models are the Saxon, Aztecand Mayan AC. The Mayan AC is the world’s mostpowerful mobility scooter and the first one powered bya 3 phase induction AC motor. The Mayan AC also hasa maximum user weight of 65 stone.
EXCELLENT MARGINWith exclusive areas and lack of Internet discountingas each scooter is individually built for the customer,margins are maintained.
CALL 01242 223000 orvisit www.horizonmobility.com
NEW OPPORTUNITY
Horizon Mobility Ltd, 10 Neptune Business Centre,Tewkesbury Road, Cheltenham. GL52 9FB
DISTRIBUTOR LOOKING FOR UK RETAILERSHorizon Mobility Ltd has been appointed the UK
distributor for the American built Amigo TravelMatescooter. With a durable but lightweight aluminium frame
and lithium batteries, these scooters are built to last. TheTravelMate folds into one piece, weighing a manageable 24 kg
ACT FAST TO SECURE AN EXCLUSIVE DISTRIBUTION AREA!Have exclusivity, don’t wait, you will miss this opportunity
NEW PRODUCT TO UK MARKETNew to the UK market, the TravelMate is the first Amigoscooter to be widely distributed. With benefits including high
quality construction, simple folding and a 2-yearmanufacturers warranty, the TravelMate is a contender
in the small folding transportable's market.
BENEFICIAL MARGINSThe Amigo TravelMate is not available on the
internet, and exclusive selling areas areavailable to retailers who act quickly. To
seize the opportunity to promote thisexciting product and increase yoursales, contact Horizon Mobility Ltd.
NEW RETAIL OPPORTUNITY
Call 01242 223000Or visit the website
www.amigoscooters.co.uk
Gateway to the Scandinavian market
Health & Rehab Scandinavia9 -11 September 2014 · Bella Center · Copenhagen · Denmark
Healthcare markets of Denmark and Scandinavia attracts world attention Danish Rehabilitation Group invites the entire industry and all actors in the social, healthcare and assistive technology sectors to become a part of Scandinavia’s largest trade exhibition. Get in touch with the right people The exhibition offers a unique opportunity of presenting your company in the right forum and of getting in touch with many key persons of the social, healthcare and assistive technology sectors. In 2014 the exhibition sets focus on “An Independent Life”.
Exhibition Office: Organizer:Tel. +45 61 22 57 56 · Tel. +45 40 15 91 [email protected] · www.health-rehab.com
70 www.thiis.co.uk
E-mail: [email protected] Tel: 01254 619000 www.able2.eu
Wet Weather Wear from Able2
Embroidery ServiceNow
Available5th & 6th October 2014NEC Birminghamwww.tradedays.co.uk
VISIT US ON STAND D45
It’s 18 years since lift engineer Steve Wakefield launched Clevedon-based Dolphin Lifts Western Ltd.Having recently relocated to a purpose-built, 4,000sq ft office and warehouse facility, the company supplies to a number of local authorities through tenders and to housing associations and care agencies across North Gloucestershire, Wiltshire, Bristol and the whole of Somerset.
“The business has gone from strength to strength since it was founded by my wife Avril and I in 1996, and I am really proud to see that Dolphin is still successful after so many years,” said Steve. “We have been able to withstand the test of time over the years and have overcome two major recessions and the emergence of a great deal of competition from rival companies.”
Steve told us why he thinks the company has
grown over the years. “I believe this is down to our refusal to employ hard sales techniques. We have no affiliation with any one manufacturer and our staff receive no commission for pushing particular products. We only ever provide our customers with the products that meet their requirements.”
The company is truly family-orientated, with Steve, Avril and eldest son Tom at the helm as directors. Youngest son Nick recently came on board as servicing and surveys manager while his wife Stacy manages the busy office and takes on all marketing roles.
The company can be contacted on 0800 169 3404 or go to www.dolphinliftswestern.co.uk
retailer focus
18 YEARS UP FOR RETAIL LIFT COMPANY
The team together. From left to right: Stacy Heaven (office manager) Nick Wakefield (Servicing and Surveys manager) Jason King (Engineer) Mark White (Engineer) Simon Andrews (Engineer) Tom Wakefield (Director) Steve Wakefield (Managing Director) Avril Wakefield (Director and accounts)
72 www.thiis.co.uk
AUGUST 2014R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children. August 12th & 13th – Block 2: Technical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
Global Training by Silvalea – Manual Handling Products. 12th Aug. Interactive Online Training. FOC.
Global Training by Silvalea – Manual Handling Products. 13th Aug. Interactive Online Training. FOC.
Electric Mobility – Servicing / maintenance & fault finding for Rascal Mobility products. 20 August. Ilminster. FOC including lunch.
R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children. August 26th & 27th – Block 3: Clinical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
training diary
If you are providing training for the trade, then simply send us the details of the course, the date, any costs, the venue and the contact for booking places and we’ll include it in the Diary. Email [email protected] with any details you have.
Doing any training?
SEPTEMBER 2014Disabled Living - Dementia: Working together to build a brighter future, 2nd September, Disabled Living, Worsley, M28 2LY, FOC
Disabled Living - Emergency Evacuation of Disabled and Older People, 3rd September. Disabled Living, Manchester, M8 8QA, FOC
Disabled Living - Trusted Assessor - 4 day course. Day 1 - 4/9/14, Day 2 - 11/9/14, Day 3 - 18/9/14 Day 4 - 25/9/14. Disabled Living, Worsley, M28 2LY. £400 + VAT
Invacare Ltd - Pressure & Posture in Wheelchair Seating – Tuesday 2nd September - FOC to Invacare Ltd account holders
Invacare Ltd – Servicing, Maintenance and Adjustments in Invacare Manual Chairs – Wednesday 3rd September - FOC to Invacare Ltd account holders
Invacare Ltd - Servicing, Maintenance and Adjustments in Invacare Power Chairs – Thursday 4th September - FOC to Invacare Ltd account holders
Disabled Living - Safe Use of Bed Rails – 10th September. Disabled Living, Worsley, M28 2LY, £50.00 + VAT
Invacare Ltd – Fault Finding on Power Chairs – Wednesday 10th September – FOC to Invacare Ltd account holders
Sunrise Medical - Manual Mobility Selection: Linking Assessment to Appropriate Prescription (CMAN) - Wednesday 10th September - FOC to Sunrise Medical account holders
R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children. August 10th & 11th – Block 1: Mechanical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
Sunrise Medical – Manual Wheelchair Assessment (CMDE) – Thursday 11th September - FOC to Sunrise Medical account holders
Invacare Ltd – Power Chair Controls – Thursday 11th September – FOC to Invacare Ltd account holders
Invacare Ltd - Servicing and Maintenance of Patient Lifters – Tuesday 16th September - FOC to Invacare Ltd account holders
R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children. August 16th & 17th – Block 2: Technical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
Invacare Ltd – Robin Overhead Hoists – Wednesday 17th September - FOC to Invacare Ltd account holders
Disabled Living, Moving & Handling Trainers & Assessors - 5 day course. Day 1 - 17/9/14, Day 2 - 24/9/14, Day 3 - 1/10/14, Day 4 - 8/10/14, Day 5 - 15/10/14, Disabled Living, Worsley, M28 2LY £650 + VAT
Global Training by Silvalea – Introduction to Slings - 17th Sept. Interactive Online Training. FOC.
Global Training by Silvalea – Paediatric Sling Solutions - 18th Sept. Interactive Online Training. FOC.
Invacare Ltd – Pressure Ulcer Awareness and Mattress Care – Tuesday 23rd September - FOC to Invacare Ltd account holders
Invacare Ltd – Pressure Ulcer Awareness and Mattress Care – Tuesday 23rd September - FOC to Invacare Ltd account holders
Disabled Living, Housing Adaptations: Creating accessibility and promoting independence, 23/09/2014, Disabled Living, Worsley, M28 2LY, FOC
Sunrise Medical – Seating & Positioning for Function & Mobility (for dealers) (CDEA) – Wednesday 24th September - FOC to Sunrise Medical account holders
Pride - Introduction to Pride Mobility Products Technical Trouble Shooting – September 24th-25th – Fee of £170 +VAT inc –Includes B&B and dinner for one night, and lunch for both days.
Global Training by Silvalea – Amputee Sling Solutions - 24th Sept. Interactive Online Training. FOC.
The Perfect Package Deal From Handicare
Travel Track: compact construction with integral carry caseHandicare’s Travel Track portable gantry system can be easily packed away into its robust integral carry case. This non intrusive gantry does
not require any fixing which makes it a great solution for those with short
term lifting requirements.
Travel Track and RisePorto The Perfect Package Deal
The Travel Track portable gantry and RisePorto portable hoist cassette are now available as a package
from Handicare. These products provide a portable, easily removable solution for those who need an assisted
lift in the home or when they are travelling.
RisePorto: strong yet lightweight
Handicare’s RisePorto is one of the smallest and lightest portable hoists available (5.8kgs) yet it provides safe and secure lifting for
clients up to 205kgs and is compatible with all rail systems.
To find out more about our Travel Track package or the other products call your Handicare representative or our Dealer Support team on 0844 225 3121
www.handicare.co.uk
Buy the two together for only
£1,995
Handicare THIIS Ad March 2014.indd 1 25/02/2014 10:21
74 www.thiis.co.uk
training diary
CONTACTS FOR BOOKINGSBHTA - Call 0207 702 2141 or email [email protected]
Invacare – Call Joan James on 01656 776283 or email [email protected]
Prism Medical – Call Cheryl Murdock on 0844 980 2260 or email: [email protected]
Sunrise Medical – Laura Payne on 01384 421 538, email [email protected], or visit www.SunriseMedical.co.uk/STEPS
Global Training by Silvalea - +44 (0) 1626 331655 [email protected] or visit www.trainingbysilvalea.com
Quantum Rehab – Call 01869 324600 or email [email protected]
Pride Mobility – Call 01869 324600 or email [email protected]
R82 UK Ltd – Call 0121 561 2222, or email Martyn Davis on [email protected]
Disabled Living – Call 0161 607 8200 or email [email protected]. www.disabledliving.co.uk/Training/Events---Courses
Electric Mobility – Call Sharon Newton on 01460 258118 or email [email protected]
OCTOBER 2014Sunrise Medical – Wednesday 1st October - Powerchair Service and Maintenance - Mechanics (TPSM4) - FOC to Sunrise Medical account holders
Sunrise Medical – Thursday 2nd October - Powerchair Service and Maintenance - Electronics and Diagnostics (TPSM2) - FOC to Sunrise Medical account holders
Invacare Ltd - Scooter Servicing and Maintenance – Tuesday 2nd October - FOC to Invacare Ltd account holders
Invacare Ltd - Community Bed Maintenance and Servicing – Wednesday 8th October - FOC to Invacare Ltd account holders
Electric Mobility – Servicing / maintenance & fault finding for Rascal Mobility products. 08 October. Ilminster. FOC including lunch.
R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children. October 8th & 9th – Block 1: Mechanical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
Invacare Ltd - Servicing and Maintenance of Mattress Pumps – Thursday 9th October - FOC to Invacare Ltd account holders
BHTA - BTEC Stoma and Continence Support - 14-15 October 2014 – Wellingborough. Member cost £399.00. Non-member cost £512.00.
Global Training by Silvalea – In-Situ Sling Solutions - 15th Oct. Interactive Online Training. FOC.
Global Training by Silvalea – Sizing & Measuring Slings - 16th Oct. Interactive Online Training. FOC.
Invacare Ltd - Servicing and Maintenance of Patient Lifters – Thursday 16th October - FOC to Invacare Ltd account holders.
BHTA - BTEC Healthcare and Assistive Technology -21/22 October 2014 - Wellingborough. Member cost £415.00. Non-member cost £540.00.
Invacare Ltd - Invacare Manual Wheelchairs – Tuesday 21st October - FOC to Invacare Ltd account holders
R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children. October 21st & 22nd – Block 2: Technical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
Invacare Ltd – Kuschall – Wednesday 22nd October - FOC to Invacare Ltd account holders
Sunrise Medical – Wednesday 22nd October - Mobility & Seating System Selection: a Paediatric Focus (CPAE) - FOC to Sunrise Medical account holders
Pride - Introduction to Pride Mobility Products Technical Trouble Shooting – October 22nd-23rd – Fee of £170 +VAT inc –Includes B&B and dinner for one night, and lunch for both days.
Global Training by Silvalea – Complex Sling Solutions 2 - 22nd Oct. Interactive Online Training. FOC.
Global Training by Silvalea – Toileting Sling Solutions - 23rd Oct. Interactive Online Training. FOC.
R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children.October 28th & 29th – Block 3: Clinical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
Sunrise Medical – Wednesday 29th October - Scooter and Powerchair Service and Maintenance (TPSM1) - FOC to Sunrise Medical account holders
Pride - Quantum Rehab powerchair training programme - Thursday 30th October - A deposit is required for each delegate which will be returned once the course has been attended.
SEPTEMBER 2014Global Training by Silvalea – Complex Sling Solutions 1 - 25th Sept. Interactive Online Training. FOC.
Sunrise Medical – JAY Product Training for Dealers (PJAY) – Thursday 25th September - FOC to Sunrise Medical account holders
Invacare Ltd – Servicing and Maintenance of Mattress Pumps –
Thursday 25th September - FOC to Invacare Ltd account holders
R82 UK Ltd - Structured Training in the Management of Medical Devices – Posturally Supportive Equipment for Children. September 30th – October 1st – Block 3: Clinical - City & Guilds Accredited and endorsed by the College of Occupational Therapists. Halesowen. £185 +VAT per Block
You’ll � nd a chair to suit every customer’s budget in our Gold, Silver and Bronze range• Manufactured in Britain• Extensive Range of Actions• 8 Styles of back• 5 Styles of Arms• Large Fabric and leather Selection• Hardwood Frames, manufactured in our own Woodmill.• Home Installation Service• Large Selection of Matching Sofas• Stylish Selection of Adjustable Beds• Full Range of Accessories
Units 5 & 6 brookhill Industrial Estate, Pinxton, Notts, NG16 6NT01773 580500 | [email protected]
The UK’s leading range of mobility products, since 1985 Team of the Year
for AN A-CLASS SCHEME broCHurE:
01787 882244 [email protected] www.tgAMobiLity.Co.uk
ENHANCED DiSCouNtS
EXtENDED wArrANtiES
puNCturE SEALANt AS StANDArD
pAiD CALL outS
priority DELivEriES & wArrANty rEturNS
prE-DELivEry ApprovED
‘out-of-A-boX’ SuppLy
DEDiCAtED SErviCE CoNtACt
proDuCt & SErviCE trAiNiNg
QuArtErLy rEviEwS
ADvErtiSiNg & pr Support
EXCLuSivE offErS
RECORD ATTEM
PT
GUIN
NESS WORLD
2014Goodwood Motor
Circuit
TGA &Steve Tarrant
C H I E V E M O R E J O I N T H E E N H a N C E d T G a A - C L a S S R E Ta I L E R S C H E M E
WE’RE READY TO DO BUSINESS AT TRADE DAYS, NEC, 5-6 OCTOBER, STAND E10
0729TGAadThiisJunOBC14v2.indd 1 27/05/2014 17:56
Providing news and views in the trade since 1999
THIIS is produced for BHTA Engage by:Homecare Publishing Ltd, The Stables, 16c High Street, Rushton, NN14 1RQTel: 01536 710050 E-mail: [email protected]
BHTA Engage Ltd. All rights reserved. No part of this publication may be reproduced or used in any way without the written permission of the publisher. The views expressed in this publication are not necessarily those of the publisher and although every effort has been made to ensure that the information is accurate, the publishers take no responsibility for errors or omissions.