theotherfaceof capgemini · 2017-08-22 · 12 ourpeople capgemini has an intelligent, innovative...
TRANSCRIPT
The other face of Capgeminia snapshot
www.capgemini.com
..
Introduction / CEO statement 2
About Capgemini 4
Key highlights 6
Commitment and strategy 8
Our six strategic pillars 9
Leadership, values & ethics 10
The values we share 10
Code of business ethics 10
Our people 12
A people company 12
Key elements of our approach as an employer 13
Employee representation – a formal voice for employees 14
Award recognition 15
Investing in the best talent 15
Recognition for our talent 16
Collaborating with our clients 18
Building on our expertise to provide solutionsfor our clients 18
Leveraging our consulting capabilities to develop action
plans for our clients 18
Our thought leadership 20
Client & external recognition 23
Capgemini in the community 24
Our approach: education and diversity 24
Our global community programs 26
Our global Sogeti & PlaNet finance partnership 27
Global financial services and WeKare 28
Selection of national and local initiatives
around the group 29
Working with suppliers & business partners 30
Ethical procurement 30
Sustainable procurement program 30
Working with our business partners to create solutions toimprove sustainability 30
Recognizing our impact on the environment 32
Our environmental policy 32
Energy consumption in offices and data centers 32
Business travel 34
Waste management 35
IT asset management and procurement 35
How we measure up 36
Analysts 36
Financial indexes 37
Selection of awards 37
looking forward to the future 38
Table of contents
2
Introduction
Being a responsible Group implies a responsibleattitude on the part of each and every one of us.For some time we have recognized that Corporate
Social Responsibility (CSR) and Sustainability has movedfrom being a specialist or peripheral activity to become areal requirement for all successful global companies. Ourfocus has been to embed CSR and Sustainability into ourbusiness strategy, our processes and the way we worktogether. Our people have made this an important part oftheir daily work and I am proud of their achievementswhich make our progress possible. The results from ourlatest Global Employee Survey visibly demonstrate thatour people recognize and value our commitment inthis area.
Being responsible also means that we have obligations.Capgemini has obligations towards its employees, clients,business partners, suppliers, shareholders, local communitiesand the environment. We are determined to ensure that weencourage diversity and opportunity across our workforce andthat we reflect and help the communities within whichwe work.
As Chief Executive Officer (CEO), I consider myself as the firstperson in charge of ethics. This means that my actions mustbe exemplary and in keeping with the Group’s ethics andtraditions. I expect all our people to behave likewise. As part ofour development we have appointed a Chief Ethics &Compliance Officer and have launched an Ethics &Compliance program. We have revisited our code of ethics andare implementing a strong ethics and compliance programthrough communications and training.
Also Ethics are intimately bound to a country’s own culture.Since Capgemini has a presence in 40 countries, respectingothers, their culture, their habits, and their moral codes,consistent with applicable laws, is an essential quality, requiredof every employee, manager and leader.
Capgemini made an early commitment to taking a leading rolein sustainability through signing up to the UN Global Compactin 2004, and by joining the Caring for Climate initiative in 2007.
We recognize that we can make a significant contribution tominimizing environmental impacts, not only through the waywe manage our own business, but also in the way we requireand enable our stakeholders to reduce their environmentalimpact. For example, we have the capability to help our clientsreach their sustainability objectives and to work with ourbusiness partners and suppliers to reduce carbon usage.
Through our own commitment to sustainability, our UK, Dutchand Belgian businesses have received ISO14001 certificationfor their Environmental Management Systems. CapgeminiIndia is preparing for its ISO14001 audit.
In terms of our supplier relationships, in 2010 we performedsupplier assessments covering 82% of total GlobalProcurement spend and have a network of Chief ProcurementOfficers covering all geographies committed to ensuringresponsibility and sustainability in our supply chain.
Our community programs are focused on improvingeducation, encouraging diversity and helping to eradicatepoverty. Our strategy of working with long term partners in thecommunity such as the Naandi Foundation, PlaNet Finance,WeKare, Niños del Lago and The Prince’s Trust continues toengage our people in using the best of our expertise to makea difference. Also, I am pleased that we have the flexibility torespond to immediate needs such as the earthquakes in[Southern Italy and] Haiti.
Paul Hermelin, Capgemini Group CEO
3
Stakeholder engagement has always been at the heart of whatwe do, whether it is OTACE (On Time and At CustomerExpectation) with our clients, our Global Employee Survey withour people, interaction with our shareholders and investors, theway we collaborate with our alliance partners or the respectand support we provide to the communities in which weoperate. We continue to look for ways to engage in dialogueand gain valuable feedback that enhances our capabilities andthe sustainability of our company.
This Report is dedicated to sharing some of the highlights ofour progress and activities to date and our ambitions for thefuture, as well as recognizing the challenges and opportunitieswe face. It is about ensuring we work together and with ourstakeholders in order to continue our journey of makingprogress.
Paul Hermelin, CEO
We have a unique opportunity through our serviceofferings to help our clients increase their marketcompetitiveness, reduce costs, use technology
innovation to reduce environmental impacts, ensurecompliance, support security, reduce waste or
provide opportunities to close the digital divide. Thisimpact is increasing as we continually develop ourofferings and solutions for our clients to improve
their sustainability.
“
”
4
About Capgemini
About CapgeminiCapgemini is a global leader in consulting, technology, outsourcing and local professional services. We areheadquartered in Paris, France and operate in more than 40 countries. We are, above all, a people company.
North America 8%
United Kingdomand Ireland 8%
Nordic countries 3.7%
Benelux 9.9%
Germany andCentral Europe 7.3%
France and Morocco 18.7%
Southern Europe andLatin Amercia 13.7%
Asia-Pacific 31%
Middle East and Africa 0%
0
20,000
40,000
60,000
80,000
100,000
Headcount by country or region
Evolution of headcount
5
0
5000
10000
15000
20000
25000
30000
35000
as at 31/12/10
as at 31/12/09
as at 01/01/09
83797950
8667
7985 7844
8515
40493681
4012
12291
1116310782
7534 7724 7929
21392
20032 20277
7913 8114
14853
22078
24008
33655
9NANA
0
10
20
30
40
50
4.0%
12.6%
24.8%
48.8%
9.7%
Breakdown of headcount by age
2009 -2010 headcount per region
6
Key highlightsEthics & Compliance programme
In 2009, we appointed a Chief Ethics and Compliance Officerto lead and coordinate the program. As part of the program,our Code of Business Ethics was launched in 2010 and anetwork of Ethics and Compliance officers has beenestablished across the Group. By the end of 2010, more than35,000 employees had downloaded the Code of BusinessEthics and 19,000 had signed their agreement. We also rolledout a Group Code of Business Ethics E-Learning moduleacross the Group, which 23,000 people have completed.
Community impact
In 2010, we sponsored the education of over 12,000 girls inIndia as a result of several initiatives and schemes across theGroup. We have been working together in partnership with theNaandi Foundation underlining our commitment to help thecommunities in which we operate. Our other Globalcommunity program PlaNet Finance continues to providepractical support to communities that have no other meansof help.
Obtaining ISO 14001 certification
Our businesses in UK, Belgium and the Netherlands havereceived IS0 14001 accreditation for their environmentalmanagement and audit systems. The achievement of thisinternationally recognized standard is an important recognition ofthe progress these operations have made in this area.
Designing in green IT solutions
Increasingly we are able to design green IT solutions at theoutset of a project. This enables us to create IT infrastructure andsolutions which optimize cost savings and sustainability for ourclients that would be impossible later in the project. In 2010, welaunched CapgeminiGreen – an interactive platform that bringstogether all of our content related to sustainability andthe environment.
Sustainable procurement in partnership programme
Capgemini continues to implement our ‘SustainableProcurement in Partnership’ Program, which aims to ensurethat our suppliers comply with our Core Principles ofSustainability. In 2008, our Procurement community made thecommitment to assess their top suppliers based on risk andspend. The sustainability review now encompasses 82% ofCapgemini spend.
Measurement and third party recognition
We welcome measurement and analysis of our CSR andSustainability performance.
Recent coverage includes:
Forrester's report on Sustainability Consulting Servicesevaluated the level of capability providers had for each serviceoffering in three different categories: IT energy and resourceefficiency (green IT); IT-enabled green business processes (IT-for-green); and Corporate sustainability planning & governance(green business).
The report highlights the importance of sustainability in ourbusiness: “Sustainability is core to Capgemini’s strategy, whichis reflected in its organization as an international team with keycontact personnel in each respective country.”
NelsonHall reported on the recent opening of Merlin,Capgemini’s new green data center in Swindon, UK and on thelaunch of our new Global Service Line, ‘Smart Energy Services’.
Verdantix, another independent analyst firm, identifiedCapgemini as a ‘specialist’ supplier of sustainable technologyservices. Capgemini scored ‘best in class’ for data centerefficiency for our Merlin Data Center.
In 2010, Capgemini was included in the ECPI Ethical Index EMU,Ethibel PIONEER and Ethibel EXCELLENCE InvestmentRegisters. We were also rated by OEKOM, a leading ratingagency which uses a comprehensive collection of criteria for theethical evaluation of companies, and Ethifinance, anindependent agency specializing in evaluation of CSR. We arealso members of the FTSE4Good Index.
VIGEO - Vigeo assesses Capgemini every two years. In 2010,our ratings report assessed Capgemini as demonstratingresponsive behavior on sustainability issues, linked to an overallhigh level of sustainability reporting for the sector. We achieveda global score of 56/100, taking third place in the Software andIT services sector in terms of overall score.
7
Despite the global recession, consumers, customers andcommunities are demanding that CSR and Sustainabilitymoves from awareness and advocacy into action. Realtraction and progress can only be made through adoptionof a strategic approach and through strong leadership andcommitment.
Our approach to business has always been to providestrategic vision and top-down leadership, and to ensure wecreate a culture where our people can make strong individualcontributions and apply their ideas, experience and expertiseto develop innovative and effective solutions. Our approach toCSR and Sustainability is exactly the same.
Since 2003, the Group has formalized its CSR andSustainability strategy. In 2007, this strategy was added to theremit of the Ethics and Governance Committee of the Board ofCap Gemini SA.
Commitment and strategy
8
9
Our six strategic pillarsOur CSR and Sustainability priorities are based on six pillars underpinning all aspects of our business. Under eachpillar, we have identified the key areas that are material to our business, areas in which Capgemini has an impactand that are important to our stakeholders. We have set objectives for each pillar in order to focus our efforts andmonitor our performance:
1. Leadership, values & ethicsThe way we work and behave.
2. Our peopleTo employees, we are committed to being a responsibleemployer, whom people choose to work for.
3. ClientsCollaborating with our clients, we undertake to understandtheir real business needs and strive to deliver long-lastingvalue with tangible results and to support them in achievingtheir sustainability objectives.
4. CommunityEnsuring a positive impact on the communities in which welive and work.
5. Suppliers & business partnersWorking with our suppliers and business partners, weare committed to sound and sustainable procurementprocedures.
6. EnvironmentRecognizing our impact on the environment, we strive toreduce negative environmental impacts in the areas mostrelevant to our business.
10
Leadership, values and ethics
The values we share
Our culture and business practices have been inspired andguided by our seven core values. These values underpineverything we do. They provide the basis for our rules ofbehavior, conduct and principles of action. They shape oursustainable ethical culture, our “Group DNA,” producing amindset encompassing integrity and ethical behavior.
Our values are important to respect and defend in order touphold the Group as an ethical and responsible business. Weare keen to ensure that CSR and Sustainability performancedelivers the same high standards and commitment to ourValues across all areas of our activity.
Code of business ethics
Our code of business ethics guides all of our businesspractices and includes respect for human rights, theenvironment, freedom of association and the promotion ofdiversity, wellbeing and health and safety. We have strict rulesaround bribery & corruption, conflict of interest, faircompetition, confidential information and insider trading.
In 2009, the Group Board of Directors launched an Ethics &Compliance Program based and building on the ethicalculture that has existed since the start of the Group. A ChiefEthics and Compliance Officer was appointed to lead and
We say what we do anddo what we say. Weembrace our core Values ofHonesty, Boldness, Trust,Freedom, Solidarity,Modesty and Fun.Capgemini maintains astrong code of businessethics, which underpins allof its business practices.
coordinate the formalization, development, implementation,and promotion of the Ethics & Compliance program.
The Ethics and Compliance program aims to formalize theexisting ethics asset base and has been developed with theinput of 1,000 managers and a network of 23 leaders ofdifferent nationalities. Its objectives are manifold: to develop asustainable ethical culture which reinforces integrity and leadsto ethical behavior; to strengthen knowledge and awarenessof international, national and internal regulations, laws andpolicies applicable to the Group’s companies; and toimplement initiatives strengthening prevention and aiming atavoiding breaches and misconduct in the field of ethics andcompliance.
The first stage in this program was to design and distributeCapgemini’s Code of Business Ethics, translated into 13languages and released in the first half of 2010. Some 21different topics likely to raise ethical questions are highlightedin the Code, whose clear principles, illustrated by casestudies, enable appropriate behavior to be distinguished frominappropriate behavior in a given situation. By the end of2010, more than 35,000 employees had downloaded theCode of Business Ethics and 19,000 had signed theiragreement. We also rolled out a mandatory Group Code ofBusiness Ethics E-Learning module across the Group, which23,000 people have completed.
11
our values
honestyboldnesstrustfreedomteam spiritmodestyfun
Seven values lie at the heart ofeverything we do
12
Our peopleCapgemini has an intelligent, innovative and strategicworkforce that enables us to provide an exceptionalservice to our clients. We are determined to foster andencourage diversity and individuality as well as torespect and provide opportunities to everyoneirrespective of gender, disability, ethnicity, sexualorientation or religion.
Capgemini’s core values mean that we are committed tocreating a safe and secure environment for our people,by promoting trust, honesty, team spirit and modesty,and at the same time encouraging everyone to use theirown special talents through our unique values: freedom,boldness and fun. We want everyone to reach theirpotential and contribute positively to Capgemini.
A people companyCapgemini is a people-oriented business. Our focus is onthe professional development and the well-being of all ouremployees. We encourage and recognize that our peopleare all different and this adds strength to our business.Encouraging individuals to contribute their best is good forour clients and the long term sustainability of our business;however we are also keen that our people retain a healthylife-work balance. We want our workforce to reflect thediversity of the communities where we operate. We arepleased that more women are reaching senior positions, andare especially proud that we have female representation inour top leadership teams and a number of our businessesnow have women executives.
Our Rightshore® way of working brings together differentnationalities in a successful working environment.
Our Rightshore® capability now makes up more than 35%of our total workforce.
case study
Global employee surveyresults confirms sustainabilityresonates with our people
Every year, the Group invites all its team members toparticipate in a Global Employee survey. In 2010, morethan 60,000 employees participated (a 66% responserate). For the past two years we have included aquestion to understand the extent to which Capgemini isseen as a sustainable company by our people.
“I feel Capgemini is committed to being aresponsible corporate citizen (e.g. working withcommunities and charities like Naandi / PlaNetFinance), reducing our environmental impact,working with our clients on sustainability issues forexample Green IT.”
Across the Globe there was a 6% increase in the positiveresponse to this question since 2009, with considerableincreases in some locations like UK and Portugal:
Group Location
Capgemini & Sogeti Overall +6%
China +5%
Hungary +16%
Italy +19%
Netherlands +7%
Portugal +8%
Capgemini UK +2%
13
Fostering a culture of collaboration, diversity andinclusion, our Group HR priorities focus principallyon the following areas:
� Career Development:• Managing our talent while taking care of
career aspirations
• Offering the right professional challenges anddevelopment opportunities
• Managing our pyramids to reflect the new industrializedbusiness models
• Leveraging the wide range of learning opportunitiesavailable that link to our competency models
• Favoring resource optimization at local and globallevels
� Leadership Talent Pool:
• Focusing on talent pool management and successionmanagement
• Increasing our Executive Development offerings andfostering leadership development at all levels in theorganization
• Increasing mobility within the leadership pool
� Group University• Delivering regional programs (the Group University is
established in three continents: France-Les Fontaines,India-Hyderabad and North America-Chicago)
• Continuing our efforts in virtual training programs ande-learning modules
• Adapting new training programs permanently to newor evolving technologies, competencies and theoffshore delivery model.
� Recruitment is in line with the market evolution
� Diversity:
• Managing gender diversity in the recruitment andpromotion process
• Continuing our efforts in supporting people withdisabilities
� CSR & Sustainability
� HR Service Delivery• Developing Employee Self Service to support
increased mobility and virtual working; accelerating HRBPO, leveraging shared services to deliver high-touchHR services to our people;
• Improving mobility policies, training and services with astrong focus on the employee travel safety
Key elements of our approach as an employer:
14
Our people
case study Employee representation –a formal voice for employeesCapgemini demonstrates its commitment to formal two-waydialogue through its approach to employee representation. Thecompany upholds local laws of representation and recognizesthe importance of constructive dialogue between employeesand management in shaping key decisions affecting therunning of the Group. In 2001, the International Works Council(IWC) was set up as the official representative body in theGroup. It enables employee representatives to bring employeeinterests directly to the attention of Group management and inreturn to be directly informed by management of plans for thecompany and the impact of such plans on employees. Since2004, Capgemini has gone beyond European legislation onworks councils and opened up the IWC meetings to membersfrom non-European countries, including the Americas andIndia, creating a truly globally representative body.Representatives from 21 countries meet twice a year for twoday working sessions with Group management and twice ayear as a team. In 2010, the IWC was updated on and involvedin the Group’s CSR & Sustainability activities, EmployeeSurvey, Headcount Evolution and Group initiatives.
At local level, the company also supports dialogue with unionsor other employee representatives, within relevant bodies andthrough the processes provided for under local legislation,regulations and agreements.
Gender and diversity atCapgemini
We are keen to ensure that we encourage a better genderbalance in the leadership of the Group at all levels. Wehave a program of online materials and leadershipcourses to help woman develop their leadership skills andexpertise so that they can reach their potential within ourorganization and make a strong contribution.
For the fourth year running, Capgemini celebratedInternational Women’s Day and launched a Group-wideeffort to recognize its women achievers and thechallenges women still face in the world of business.Through a continuous focus on the importance of diversityat all levels we have raised the profile and understandingof this important area and are making considerableprogress.
External recognition for driving diversity
� Capgemini won the Alpha prize at the 6thInternational Meeting for Diversity, in Corte (Corsica)by the association ‘les Défis de la Diversité’ and theGroup SECAFI-ALPHA. The award was given forthe quality of our corporate diversity policy.
� Capgemini UK listed for the 4th time in The TimesTop 50 Where Women Want to Work and won theWomen of the Future Corporate Award.
� Capgemini Sweden listed in Veckans Affärer 40best employers based on equality and offering agood working environment and career opportunitiesfor women.
� Sogeti Sweden rated as employer of choice forfemale IT professionals in a survey by Exido.
� Capgemini Spain awarded with the Alcobendascouncil’s prize for fostering equal opportunities andwork-life balance.
� Capgemini Netherlands was ranked in the top 5LOF Best (Large) Employers for Working Parents.
15
Award recognitionOur approach to the way we develop, encourage andlook after our people has been recognized by thirdparties around the world:
� Capgemini France has made the podium in theprestigious Palmarès Employeurs – the list of bestemployers, organized by French media companyL’Express and employment agency RégionsJob.
� Capgemini UK’s payroll team won the IPP’s 7th AnnualPayroll and Pension Excellence award for Payroll Teamof the Year.
� Outsourcing UK’s Human Resources team wasshortlisted in the employee engagement category at thePersonnel Today Awards.
� Capgemini Netherlands was ranked in the top 5 LOFBest (Large) Employer for Working Parents (recognizingcompanies with flexible working conditions). CapgeminiNetherlands also received the ICT Top Employer awardfrom the CRF Institute.
� Sogeti Netherlands was elected ‘Best Employer’ byIncompany for the second year in a row.
� Capgemini Italy celebrated another Top Employers ItaliaAward for a culture of transparency and loyalty.
� Capgemini Poland received the Top Employers certificateissued by the Corporate Research Foundation institute(CRF) for excellence in Human Resources andorganizational standards.
� Capgemini Belgium has received the ‘Top Employer’award for the past two years with an exceptional topscore of 5/5 on all 5 domains (Primary work conditions,secondary work conditions, internal promotionopportunities, company culture, learning anddevelopment).
� Capgemini India won the award for ‘OrganizationalDevelopment and Leadership’ by the World HRDCongress and was a joint winner of the ‘Talent andLearning Initiative Excellence Award’. Capgemini Indiawas ranked sixth in the list of Top 20 IT Employers inDataquest’s annual DQ-IDC survey.
� Sogeti Sweden made it to the Top 20 on Universum’sTop 100 most attractive employers in Sweden in the ITcategory. Capgemini Sweden came 21st. SogetiSweden came second in the ‘Best employer in Sweden’survey.
Investing in the best talentAttracting the best local talent requires customized localactivities including the following local talent programs:
� Capgemini Group committed to investing in the youth ofFrance. Group launched a program offering placementsto 1,000 young people over two years in France. Wehave recruited more than 600 young people throughapprenticeships and internships.
� Capgemini Italy ‘Restart!’ project aims to welcome backworkers who have spent a long time away from thecompany due to personal or family reasons. It isespecially helpful for women coming back from maternityleave and those on long-term sick leave.
� Capgemini North America has launched a tailoredcampus hire on-boarding program. The program isfocused on high interaction with new hires andintegration within their teams, as well as experiencingworking at Capgemini India.
16
case study Recognition for our talentSeveral of our leaders and executives received awards in2010 highlighting and acknowledging their talent andexceptional performance:
� Capgemini Group Chairman and Founder, Serge Kampf waspromoted to Commandeur de la Légion d’Honneur(Commander of the French Legion of Honor) for his services tobusiness and external commerce, by decree of the President ofthe French Republic, Nicolas Sarkozy.
� Colette Lewiner, Capgemini EU&C Sector Global Leader waspromoted by the French Ministry of the Economy, Industry andEmployment to the prestigious position of Commandeur de laLégion d’Honneur.
� Group CEO Paul Hermelin was rated number two in a list of CAC40 CEOs, judged on the tone of press coverage in 60 countries.
� Technology Services Council leader Henk Broeders was nameda Knight of the Order of Orange-Nassau, by Queen Beatrix of theNetherlands. He was also named ICT Personality of the Year,during the annual National ICT Gala, a prestigious eventorganized by the Dutch IT Trade Association
� Sogeti Sweden CTO Per Björkegren won the coveted ‘ITConsultant of the Year’ title at the Swedish IT Business Awards.This is the second time Sogeti has received the award.
� Capgemini Norway’s CEO Ola Furu was named "IT Leader of theYear" at the Norwegian Computer Society annual "Rosingprisen"awards – otherwise known as "IT industry’s Oscars" of Norway.
� Capgemini UK’s SharePoint Assurance and Strategy expert,John Timney, won the Microsoft Most Valuable Player award forthe twelfth time for his community contribution. In India, SankoolShah was awarded the MVP in Client Application Development.
� Tony Madrigale from Capgemini North America was recognizedas one of Consulting Magazine’s Top 25 Consultants 2010 in the‘high tech’ category.
� Group CFO Nicolas Dufourcq was named one of Europe’s BestCFOs for Technology/Software by the magazine InstitutionalInvestor, as a result of a survey conducted by research analystsand asset managers from leading finance firms.
� Our UK Company Secretary Julie Pereira received a specialmention at the recent Britain’s Best Boss awards ceremony. Theorganizers commended Julie for “using agile working practicesto motivate her team.” These national awards recognize andcelebrate the best UK managers; those who see the biggerpicture and help their employees achieve a healthy work-lifebalance.
The employability of peoplewith disabilities in FranceIn November 2009, Capgemini was one of 31 companieswho signed the charter of the employability of people withdisabilities. Represented by Group General Secretary, AlainDonzeaud, our Group pledged to pursue actions for theemployment of persons with disabilities, along with thegovernment
The Charter aims to encourage businesses and the publicsector to intensify their efforts towards integration of thedisabled, who are still twice as likely to be unemployed thannon-disabled people.
The State and the signatories of the Charter commit to:
� continue efforts promoting employability of workerswith disabilities and mainstreaming disability in thecompany strategy at its highest level;
� participate in the evolution of the collectiverepresentation of the disabled;
� promote resources devoted to the employability ofpeople with disabilities;
� share on the whole policy for advancement;
� promote the exchange of best practices.
To implement these commitments, an interdepartmentalcommittee for Disability has been established betweenenterprises and the government ministries. As part of itsdetermination to encouraged disabled groups to reach theirpotential, Capgemini France also teamed up with Caréa5, asoftware company, in 2009 and launched new softwareapplications to learn the basics of sign language. "Signes",proposes a lexicon of words and expressions of everydaylanguage and life, through videos, accompanied by adescription of the sign, but also a classification of wordsand phrases by topic including urban life, meetings, workand consumption.
Also, Signes offers an option to "Store", which allowsdownloading of new signs made available each quarter.The application is available free on the AppStore.Capgemini France also works close with schools ondisability programs.
Our people
17
18
Building on our expertiseto provide solutions forour clientsSustainability is embedded in the solutions we offer ourclients. In 2010, we continued to grow our portfolio ofsustainability offers and build a strong track record of helpingour clients achieve their environmental objectives. Welaunched CapgeminiGreen – an interactive platform thatbrings together all of our content related to sustainability andthe environment.
When recommending new IT infrastructure and solutions, wecan “design in” a green IT solution from the beginning of theproject optimizing carbon savings. Working with our businesspartners we have developed tools and solutions that deliversignificant cost and environmental savings. For examplethrough close collaboration with Intel and Microsoft, Capgeminihas developed an integrated desktop system managementsolution that reduces power usage and enables remotemanagement of notebooks with Intel® Centrino® Pro®processor technology and desktop PCs with Intel® vPro®processor technology. Our considerable expertise in mobiletransformation solutions can increase mobile working efficiencysignificantly and reduces the need for unnecessary travel.
Our experience of developing Smart Energy Services for utilitycompanies and organizations around the world has helped us
As we move from awareness to action in the area ofsustainability, we continue to see real opportunities withour clients. Working with our clients to improve their ownand their customers’ sustainability is a key priority acrossthe Group.
Our clients increasingly demand more focus on our ownsustainability credentials as well as considering thepotential solutions we can deliver. They are looking fortangible and practical results and solutions to improvetheir own sustainability and we are increasingly investingand developing our talent and expertise in this area.
Through understanding our clients’ business and with ourexperience across industries and geographies we have aunique ability to recommend and offer tailor-madesolutions to optimize their sustainability programs.
Collaborating with clients
Leveraging our consultingcapabilities to developaction plans for our clientsTaking a serious approach to improving environmental impactsrequires careful planning and proper implementation plans.That is why at Capgemini we have an approach that enablesour professionals to combine their knowledge in Consulting,Technology and Outsourcing to develop, integrate andaccelerate tailored Sustainability action plans for clients thatmaximize their impacts, manage risks and identify newbusiness opportunities.
The actions for these plans are to:
Identify sustainability impacts and risks
Assess the likely effects of existing and forthcominglegislation
Understand the technology landscape and businessimplications
Design a sustainable development strategy
Integrate sustainability priorities into operational decisions,processes and IT infrastructure
Develop and deploy sustainable products and services
Build tools to monitor and report progress and facilitatecompliance
Develop IT solutions that help you meet corporatesustainability goals.
develop many ways of improving energy efficiency andrelated carbon savings. Some of our other initiativesinclude: opening our sustainable Data Center ‘Merlin’,enabling improved IT utilization rates throughInfrastructure-as-a-Service; launching IntelligentWorkplace; enhancing our Smart Energy Servicesportfolio; BPO services for Energy, Carbon & SustainabilityData Management and Reporting.
Collaborating in these ways with our clients has led us torecognize the wider indirect impact we can have onsustainability and the environment through the offeringswe develop with and for our clients.
19
Examples of how wework with our clients toimprove sustainabilityWhilst the following case studies vary in solution, they areall the result of Capgemini’s entrepreneurial andcollaborative approach to business and our belief that ourbiggest environmental impact comes through enabling ourclients to develop better sustainable business solutions fortheir customers.
case study
Supply chain management –Capgemini’s BeLean™approach
Capgemini’s approach to Lean Methodology (known asBeLean™) provides a method to streamline clientprocesses. Lean is a way to “green” processes byeliminating waste. BeLean™ allows companies toimprove service, production, and delivery bothsustaining the planet and supporting business growth.
Capgemini collaborated with a large governmentalagency to align its departments and processes into onefocused entity. We employed the BeLean™methodology to unify disparate areas, resulting indramatic improvements that increased productivity bymore than 20%.
Online feature/pdf feature: :http://www.capgemini.com/services-andsolutions/consulting/supply-chainmanagement/solutions/lean/
20
Collaborating with our clientsOur thought leadershipKeeping at the forefront of Thought Leadership about CSRand Sustainability enables Capgemini to offer the mostinnovative solutions to our client and the wider businesscommunity. Here are some of the most recent thoughtpieces that we have contributed to:
Sustain to Save – We know from experience how adopting asustainable approach to IT can reduce cost and improve performance.This reports looks at how businesses can gain a 10 to 20 times returnon investment from sustainable IT by using an experienced partner likeCapgemini.
2020 Future Value Chain: Building Strategies for the New Decade– Two hundred executives from leading retailers, consumer goodsmanufacturers, academics, third-party providers and industryorganizations participated in the 2020 Future Value Chain project.Facilitated by The Consumer Goods Forum together with Capgemini,HP and Microsoft, this report examines the changing trends that willhave the greatest impact on the industry, and the strategic objectivesbeing put in place together with examples of tactics that can help theindustry achieve these objectives.
European Energy Markets Observatory 2010 – Provides a strategicoverview of the European energy markets looking at key trends andissues facing electricity and gas industries.
Data Center Services - Capgemini has been working with industry-leading technology partners to provide cost-effective, secure andsustainable data center services to a wide and diverse range of clientsfrom around the world.
Merlin - The World’s Most Sustainable data center – An overview ofCapgemini’s newest data center, including the challenges faced andovercome, technical specifications and what this means for clients.
The Story behind Merlin – Explains how the rising importance ofenvironmental responsibility inspired Merlin.
A Closer Look at Merlin – An in-depth look into the technicalspecifications of the World’s most sustainable data center.
Green ITIL - Capgemini explores the use of the ITIL lifecycle as part ofa wider organizational approach to sustainable IT.
Desktop Virtualization – How desktop virtualization technology hascan change the way businesses provision their users with the desktopexperience. The benefits of this technology are many and much-vaunted including acting as an enabler of greener IT and sustainableways of working.
Platts / Capgemini Utilities Executive Summary – Provides anoverview of the findings of a survey of top utilities executives whichaimed to identify current industry issues and assess opinions about thefuture of the energy industry.
Smart Electricity: Threat and Promise – Discusses how Smarttechnology, combined with changing consumer demands, will havesome hitherto unforeseen effects on retailers.
The Smart Grid: Where to Start – Provides insights andrecommendations for building a strong Smart Grid foundation.
Electric Vehicles – Explores how the growth of electric poweredvehicles will lead to a fundamental shift in the existing landscape in areassuch as design and manufacturing, distribution and after sales service,and energy supply and infrastructure. Capgemini has the supportingtools and methodologies to help bring together these key stakeholdersin the emerging electric vehicle business.
The Smart Grid: Where to Start – This report focuses on each of thefive critical ‘behind the scenes’ issues that utilities will inevitably face indeploying a Smart Grid.
Decarbonate your Business – Investigates how the Decarbonation ofthe economy will remain a major trend for the foreseeable future. Forcompanies, decarbonating activities are a long-term undertaking thatrequires a long term vision.
Home Energy Management System – Discusses the range ofservices Capgemini is developing for utilities to connect them directlywith their customers, helping both to meet their energy managementobjectives. This reports looks at one of these platforms, the Intel®Home Dashboard.
Distributed Generation – Investigates giving customers a choice inenergy sources.
Online features can be found at http://www.capgemini.com/insights-and-resources/by-publication/tab=1&business-need=0&industry=0&alliance-partner=0&solution=0&document_type=207D/
2018: Succeeding in a Volatile Market – Examines the changingtrends and dynamics that will impact the consumer product and retailindustry in the coming decade. The report looks at critical environmentalissues such as the projected limited availability of raw materials.Online feature / pdf feature:http://www.capgemini.com/services-and-solutions/byindustry/consumer-products/2018_future_value_chain/
Future Supply Chain 2016: Serving consumers in a sustainable wayConsiders what the current focus on sustainability has to do with on-shelf availability and costs in the physical supply chain for consumergoods. The answer is “everything.”Online feature / pdf feature:http://www.capgemini.com/insights-and-resources/bypublication/future_supply_chain_2016/
Benefiting the environment and your business: As the importance ofeco-sustainability grows, organizations need to reduce their impact onthe environment and improve their corporate responsibility andsustainability practices. This thought piece looks at how IT can play akey role in helping companies reduce their carbon footprint.Online feature / pdf feature:http://www.capgemini.com/services-andsolutions/outsourcing/green-it/overview/
21
Keeping at the forefront of ThoughtLeadership about Corporate Responsibilityand Sustainability enables Capgemini to offerthe most innovative solutions to our client and
the wider business community.
case study
Merlin – one of the most sustainabledata centers in the world
Capgemini committed to achieving a step-change improvementin data center sustainability while continuing to grow capacity.This required an increase in immediate and ‘developable’capacity and a net reduction in carbon emissions. One of themain objectives for the new data center was to improve energyefficiency by 40% compared with the global average for largedata center.
The modular concept is the first of its kind and is a significantinnovation in the way that it breaks down the traditional datacenter concept into smaller, more efficient, cost-effective andsustainable modules. The modules were constructed using95% recyclable components, sourced from within 100 miles ofthe center, which was developed on a brownfield site. The near-total fresh air cooling system is a green innovation which is bothresource- and power-efficient. Key to Merlin’s approach toelectrical efficiency is the implementation of a flywheelUninterruptable Power Supply (UPS) solution to drive outhazardous waste, rather than a traditional ‘dirty’ battery-basedapproach.
It was a radical design, involvinga high degree of genuineinnovation. We have proved thatachieving high resiliency in a"Green" design at a competitiveprice point in the Data Centermarket is absolutely achievableand should be the way forwardfor all data center operators.
case study (EUC)
Capgemini smart energyservices: real solutions in themarket now
Capgemini’s Smart Energy Services supports utilities and theircustomers by delivering sustainable energy efficiency andenvironmental solutions, and transforming utility operations andcustomer fulfillment. The new global service line will provide thefull spectrum of smart metering, smart grid, smart homesolutions and smart analytics to be utilities across the globe.
The offering leverages a range of proven services and bestpractices successfully developed by Capgemini since 2004working with more than 20 North American and Europeanutilities.
Also central to our Smart Energy Services is the company’sproprietary Managed Business Services, a usage-based pricingmodel designed to offer greater flexibility for the utility, whichreduces risk by minimizing large upfront capital expenditure.
Online feature/pdf feature (film):http://www.capgemini.com/services-and-solutions/by-industry/energy/solutions/smart-energy-services
Integrated Thin-Client Managed ServicesToday, environmental sustainability and reducing exposure to volatileenergy prices are joining the traditional priorities of reducing costs anddowntime at the top of corporate agendas. Evolving work practices andworkforce mobility also present a challenge to IT security. Capgemini’sIntegrated Thin-Client
Managed Service helps clients face these challenges and benefit fromreductions in costs, complexity and carbon footprint. Thin client is anarchitecture that transfers processing, as well as applications and datastorage, from the desktop to Data Center-based servers. Desktopdevices are replaced by low-function, low-maintenance devices thathave no local operating system to configure. These enable access to
applications on virtually any platform delivering cost reduction andgreener IT with reduced carbon reduction.
Online feature / pdf feature:
http://www.capgemini.com/servicesandsolutions/outsourcing/infrastructureoutsourcing/solutions/workplace-services/thin-client/
22
Collaborating with our clients
23
Client & external recognitionCapgemini can work with clients to improve their ability tohave a more positive impact and meet their CSR andSustainability objectives. We received a wide range ofawards and recognition in 2010:
� Capgemini won the Partner Impact Award for Innovationat the Teradata Partners User Group Conference in SanDiego for the second year running. The global leader inenterprise data warehousing rewards organizations thathave had profound impact on their success in the pastyear, and collaborate with them for greater alignment andincreased joint business activities.
� Capgemini Business Process Outsourcing (BPO)won the “Best Improvement Project in Service andTransaction” category award issued byInternational Quality and Productivity Center(IQPC). More than 120 organizations participated inthe competition across the world. The IQPCProcess Excellence Awards recognizes andpromotes Six Sigma and quality improvementprojects that demonstrate true best practices, andworks to expand and increase the application ofSix Sigma globally.
Our client focus is reflected in how our people feel: inour 2010 Global Employee Survey 91% of our peoplestrongly agree that they “feel personally responsible fortheir client’s satisfaction”.
24
Capgemini in the communit
Our approach:education and diversityCapgemini actively encourages employees at all levels to getinvolved in the communities in which we live and work, and todonate time, energy and creativity to them. Our conviction isthat education is the key to help countries and communitiesdevelop; our focus is to help build skills for the future. Weacknowledge that diversity is a source of richness andcompetitive advantage and our aim is to support diversity andnurture future talent in all its forms.
Our community activities range from partnerships with variousfoundations, to fundraising drives and direct financialcontribution to a wide range of volunteer projects. Our intentionis to provide as many opportunities as we can for ouremployees to engage in actions for which they have passionand commitment. Community programs are therefore at threelevels in the organization; global, national and local.
We are keen to ensure that our community programs make a significant and long term positive impact and that wecontinue to develop opportunities for our people to be involved with our initiatives. As a major global employer wework on both national and international levels with local authorities and organizations on community projects. Webelieve that improving access to education and supporting diversity are key drivers that enable us to help eradicatepoverty and continue contributing towards the UN Millennium Development Goal.
At Group level we have focused on several major global programs working together with the Naandi Foundation, andPlaNet Finance. Additionally we encourage national and local community engagement in order to create as manyopportunities for our people to get involved. Initiatives range from established programs like the Prince’s Trust in theUK and WeKare in India, to new local initiatives like building school class rooms in Guatemala to tactical but urgentsupport for earthquake victims in Chile and victims of the severe flooding in northern Brazil.
25
ty
Capgemini in the communWhat’s really worked is the fact that there are a lot of Naandi
evangelists in the Capgemini world! Each country office now has anambassador for Naandi and there’s nothing more credible than one of youremployees – who has been there, seen it, and done it – coming back and
talking about it” Manoj Kumar, CEO of the Naandi Foundation.Manoj Kumar, CEO of the Naandi Foundation ”
“Our globalcommunity programsThe Naandi Foundation
We have a strong partnership with the Naandi Foundation’sNanhi Kali initiative in India. The Nanhi Kali program is focusedon sponsoring girls’ education, a group who are oftendiscriminated against. Our partnership offers Indian girlsdignity, education, equality and empowerment: the sameattributes that our people seek for themselves from thecompany they work for. It is about changing the way we think,fostering multiculturalism as we become a truly open anddiverse company, and about changing the lives of the girls wesupport.
North AmericaProgram deployedSupports >20 girlsCommunity visits toNanhi Kali schools bynew campus recruitsand executives.
UKProgram deployed Supports>2900 girls Naandi ASE
Talent(Group level)Successful 2007 & 2008e-card initiative andIWD Celebration initiativeSupporting 150 girls
BPW EventJune 2008Naandi AwarenessEvent Supporting80 girls
PortugalChristmas Card Initiative
GermanyArt Camp Event & AuctionChristmas Card Initiative.
SlovakiaSISp Rightshore supports>18 girls
Swedenpower of 10 InitiativeSupports >2100 girls
NorwayNaandi Norway Launched.Supports >5030 girls.Christmas Card Initiative.Art Camp and Auction
FinlandNaandi Integrated in LeadershipDevelopment Support >200 girls.
IndiaPower of 50 Initiativesupporting over 1600 girls
AustraliaProgram deployed1 December 08.Supports >260 girls
26
A snapshot as at the end of 2010
Capgemini sponsors over 12,000 girls in India
This project provides holistic support to ensure that many girlsfrom the poorest backgrounds can take advantage of theopportunities that a good education will provide them. Thissupport includes not just teachers and materials, but alsosupport for the girls’ families to enable them to send theirdaughters to school.
In 2010, we sponsored over 12,000 girls in India as a result ofseveral schemes and initiatives across the Group and we arecurrently the largest corporate sponsor internationally and thesecond largest overall. Nanhi Kahli has been formally adoptedas a CSR and Sustainability initiative in Capgemini.
27
ity
case study
Naandi Norway winHarry Hole awardNaandi Norway, which was established in 2007 at theinitiative of Capgemini Norway was the first NaandiFoundation outside of India. What started as a friendshipbetween Capgemini India and Capgemini Norway whilelooking for ways to support the Rightshore® strategy andto promote understanding and cooperation, has nowgrown into a truly global Capgemini Group program anda strong Naandi-Capgemini relationship.
Naandi Norway has launched a voluntary contributionprogram for employees who wish to support thefoundation.
Naandi Norway received the first ever Harry Hole Awardin November 2009. This prize, funded by famousNorwegian crime novelist, Jo Nesbø, is named after hiscrime novel hero Harry Hole. The prize is awarded toorganizations working to prevent illiteracy.
Many parts of the Group are now supporting the NaandiFoundation and this support is growing all the time.
case study
Our global Sogeti & PlaNetfinance partnersipOur local Professional Services business Sogeti hasbeen a partner of PlaNet Finance since its creation in1998, a partnership that has made a significantcontribution to alleviating poverty in some of the world’spoorest communities. PlaNet Finance is aninternational non-profit organization created to reducepoverty in the world through the development ofmicrofinance.
Sogeti’s support for PlaNet Finance is not just aboutgiving money, but about offering our know-how,providing technological expertise and critical ITsystems support, saving money and time, and soenabling PlaNet Finance to invest even more money inmicrofinance initiatives.
Since 2005, we havemanaged PlaNet Finance’s computersystem by hosting computer applications includingintranet, electronic messaging and on-line training as wellas providing the services for its human resources.
Sogeti sponsored the 2nd International Conference“Microfinance and New Technologies” which was heldin Marrakech in 2010. New technology represents akey driver for the evolution of the microfinance sector.The objective of the conference was to reinforce thesynergies between the two sectors in order to developthe use of Information and CommunicationTechnologies (ICT) in the microfinance sphere. Sogetialso sponsored the Micro Finance Awards in Paris forthe third year in a row. A jury awarded prizes to the bestmicrofinance entrepreneurs in six categories.
PlaNet Finance Italy supports local activities and hasbeen actively involved in the “University MeetsMicrofinance” (UMM) initiative. This educational projectwas launched by PlaNet Finance and Freie UniversitätBerlin and is co-funded by the European Commission.It aims to promote microfinance to managers of thefuture. Five scholarships to Italian Universities aregranted each year, plus an additional award for the bestthesis on microfinance.
28
Capgemini in the communit
case study
WeKare case studiesWeKare in JagritiWeKare is now active in three Indian cities. In Pune,WeKare is very active with the Jagriti Blind School for Girls,providing the girls with much-needed practical help. . Thispartner NGO of WeKare was shortlisted for a financialgrant from one of our Capgemini North America clients.WeKare collaborated with the client’s India team anddonated a Braille digital display machine called “BrailleMitra” and to organize training programs for visuallychallenged girls to give them skills required for them to beself-sufficient.Gaming Olympiad of Disaster and Climate (GoDaC)Gaming Olympiad of Disaster and Climate (GoDaC) is aninnovative contest conducted by the NGO GlobalChallenge Award and its partner Neeti Solutions.Capgemini and WeKare offered their infrastructure andvolunteers to this event. About 500 students from variousschools participated in this event. The winners of the eventparticipated in the World Environment Conference inCopenhagen.
Our 2010 priorities for WeKare� Inform, involve and engage more associates from
Capgemini in volunteering and financial contributions
� Implement strategies to leverage the existingpartnerships to create sustainable change which canbe measured
� Work towards increasing the efficiency, scalabilityand sustainability of WeKare
Global Financial Servicesand WeKareOur Global Financial Services business supports WeKare,a registered society dedicated to improving the lives of theunder-privileged in India. It started in Pune in 2004, whena group of team members from the Business Analysts’training program wanted to make a difference to the livesof those who are less privileged.. WeKare is driven by theSenior Leadership in the organization and executed by thegroup of team members who are committed to thepurpose.
What started as a small idea in one of Capgemini’s trainingclassrooms has evolved into a 150+ volunteer strongorganization working with close to 50 partners across 3 majorcities of India today.
Its scope is:
� Reach out to people, places, or organizations thatreceive little or no financial aid/support from NGOs orother organizations
� Enable us to see the results of our efforts
� Have a management team already in place to take careof the operational tasks
� Provide us the scope for our long term involvement
� Allow our employees the opportunity to change the livesof people
� Can be sustained by our contributions in terms of time,effort, and money within our means.
The activities supported by WeKare cover a huge rangeof projects including:
� A leprosy rehabilitation centre
� A school for blind children
� Working for women’s welfare in rural areas
� Helping poor and needy in slum areas
� Mental Health rehabilitation
� A school for deaf and dumb people
29
tySelection of national andlocal initiatives aroundthe groupCapgemini Italy provided financial support to help rebuild SantaMaria ad Cryptas, an ancient church in Abruzzo, which wasdamaged by the earthquake in 2009. We will continue tosupport the second phase of restoration in 2011.
Capgemini Guatemala received the United Way HeroesVolunteerism Award through its local representative FondoUnido. Over 800 Capgemini and Transactel employees tookpart in a day of service, which became the largest volunteeringactivity of the year. The day was dedicated to build threeclassrooms for children with Down Syndrome.
Capgemini UK continues to work with The Prince’s Trust,which provides training, mentoring and financial assistancethat has helped more than half a million disadvantaged peopleover the past 30 years. We are celebrating the fulfillment of ourpatronage in 2011 having raised over £1 million over 3 years.
case study
“Seniors for Talents” in theNetherlandsCapgemini Netherlands has created the initiative "Seniorsfor Talents" in order to help young, ambitious, andmotivated young people who left school but have not (yet)been successful in finding their first job. Senior managersof Capgemini, together with senior managers inCapgemini’s client environment, are organized and linkedvia the LinkedIn group "Seniors for Talents" The mission ofthese managers is to help a young person to start/boosthis/her career by giving them access to their establishednetworks, knowledge and experience.
Based on this initiative Capgemini was rewarded as ‘MostCorporate Socially Responsible ICT Company of the Year’.Two of our Dutch senior managers received the Award.
Capgemini Australia employees have donated to the relief fundfor the 2011 Queensland flood crisis. Capgemini Australiamatched the donations and contributed this to the QueenslandFlood relief effort.
Capgemini Canada continues its support of the United Waywith employees raising over €75,000 in 2010. Local SCENEteams from Capgemini North America (Supporting,Celebrating, Enriching Networking Employees) organizecharity, sporting, cultural and hands on community events.
BPO Americas and Capgemini Guatemala support Niños delLago (Children of the Lake), a charity organization committedto helping impoverished children in Guatemala and improvetheir quality of life. In 2010, Capgemini provided significantfinancial contributions, along with our client partner Coca-Colaenterprises. The Capgemini Guatemala site held numerousactivities to generate funds for NDL. Capgemini matched theamount raised and we contributed over €9,000 to NDL.
Capgemini France and Sogeti have partnered with anorganization called ‘Nos Quartiers ont des Talents’ for the pastfive years. This association aims to help young graduates fromdisadvantaged areas find employment. Thirty employees atSogeti, some of whom are members of the executivecommittee, are mentoring graduates. In 2010, a ceremonywas held in the Stadium of Toulouse to celebrate the launch ofNos Quartiers ont des Talents in Midi-Pyrenees. This launchwas an opportunity for Capgemini and Sogeti to confirm theircommitment to the organization and mobilize local teams. In2010, Capgemini and Sogeti participated in the nationalmeetings of ‘Nos Quartiers ont des Talents’ where the teamsmet over 150 young people.
30
Working with suppliers & buWe are committed to working with our suppliers and business partners in an ethical and responsible way. They areimportant stakeholders and our collaboration is an important part of our business. We are determined to ensure thatour stakeholders operate ethically and minimize our impact on the environment. We will use our business know howto leverage improvements from our suppliers and partners.
Our selection of supplier relationships is directly determined by a clear and transparent procurement strategy. Our procurementpolicy respects the principles of the United Nations Global Compact.
As we have a sustainable procurement program we have the strength to collaborate with leading business partners such asIntel, Microsoft and CISCO to enable us to help develop and create new applications for innovative IT solutions creating tailoredsolutions for our clients to improve their sustainability.
Ethical procurementCapgemini has set out “Guidelines on Ethical Procurement”which guide our procurement functions. In our purchasingactivities, we are conscious of our impacts especially aroundour social impact, human rights, environmentalrepercussions and anti-bribery and corruption. Ourprocurement procedures include treating suppliers fairly;selecting vendors based on value, performance, price andsustainability; and providing justifiable and transparentselection decisions.
This enables us to develop long-term, sustainable relationswith selected suppliers.
Sustainable procurementprogramCapgemini has developed a program referred to asSustainable Procurement in Partnership, which reviews ourmain categories of goods and services procured fromsuppliers. The program encompasses:
� review of our supplier base in terms of risk and sizeof spend.
� full review of prioritized suppliers using our CSR andSustainability questionnaire to assess supplierperformance compared with our principles and agree anyaction if required.
� assessment of all new suppliers, who are required tocomplete a questionnaire.
Working with our businesspartners to create solutionsto improve sustainabilitySustainable desktop strategy:Energy savings with Instinct 2.0
Working closely with Intel and Microsoft, Capgemini hasdeveloped an integrated desktop system managementsolution that reduces power usage and enables remotemanagement of notebooks with Intel® Centrino® Pro™processor technology and desktop PCs with Intel® vPro™processor technology. The hardware-based capabilities enableCapgemini to perform updates, troubleshoot PCs, isolatesystems, and remediate problems without leaving the servicecenter. These capabilities are available anytime, even when PCpower is off, an operating system (OS) is unresponsive,management agents are missing, or hardware (such as a harddrive) has failed.
Intel’s latest processors can offer a power reduction of up to40% compared to previous generations of processors. TheCapgemini solution is a prebuilt integration of Intel® Centrino®Pro™ and Intel® vPro™ processor technology and theMicrosoft Windows Vista® Operating System. The result is anadvanced system management capability that furtheroptimizes power savings without additional costs.
31
usiness partners
case study
Commitment to sustainable procurement across the groupA detailed survey has been undertaken and our suppliers are expected to comply with our Core Principles of Sustainability.In 2008 our Procurement community began assessing all of their top suppliers based on risk and spend. As of the December2010, the sustainability review now encompasses 82% of Capgemini spend. 2,135 suppliers have been reviewed or are inthe process of being reviewed.
Sustainable procurement principles
1. Human rights – Respect for human rights when dealingwith supplier stakeholders at large. Suppliers should supportthe principles of the Universal Declaration of Human Rights.
2. Compliance with applicable international, national, stateand local laws – We recognize that local customs, traditionsand practices may differ but expect that suppliers comply atleast with local, national and international laws, including (butnot limited to) all environmental, health and safety and laborlaws. We expect suppliers to support International LaborOrganization core conventions on labor standards.
3. No forced or compulsory labor – Our suppliers mustnot use forced, bonded or compulsory labor andemployees must be free to leave their employment afterreasonable notice.
4. Child labor – We refuse to accept the use of child labor inthe supply chain.
5. Equality and diversity – We refuse to accept unlawfuldiscrimination of any kind in working relations and we expectdiversity to be promoted.
6. Employee wellbeing and development – Whereapplicable, suppliers should give consideration to flexibleworking conditions to foster a work/life balance and to fosterthe personal development and training of team members.
7. Disciplinary practices – Employees must be treated withrespect and dignity. Any physical or verbal abuse,harassment, threats and/or other forms of intimidation areprohibited.
8. Freedom of association – Insofar as permissible by therelevant laws, respect should be given for freedom ofassociation.
9. Health and safety – A safe and healthy workingenvironment for all employees must be provided inaccordance with international standards, laws andregulations.
10. Confidentiality and intellectual property – We require oursuppliers, contractors and their team members to preservethe confidentiality of any information to which they haveaccess in accordance with applicable laws. We also expectthem to protect all intellectual property belonging toCapgemini, its customers, suppliers and/or individuals.
11. Refusal of bribery and corruption in business practices.
12. Environmental impacts – We are continuing to putprocesses in place to understand our environmental impactsand risks. We are working to reduce these impacts and toimplement environment-friendly policies.
Feature:http://www.uk.capgemini.com/about/sustainability/supplierrelations/procurement-principles/
32
Recognizing our impact on
case study
Our environmental prioritiesTo ensure we comply with local and internationalenvironmental legislation, the Group is rolling out aworldwide approach to environmental protection whichincludes:
� identifying the material environmental impacts made bynational subsidiaries;
� ensuring our people, suppliers and contractors take theenvironmental impacts of decisions into consideration;
� deploying leading practice tools and technology whereappropriate;
� establishing indicators to monitor progress; and
� seeking ways to leverage and adapt our businessexpertise and technology capabilities to help our clientsaddress their own environmental challenges andimpacts.
Energy consumption inoffices and data centersWe continue to monitor our power consumption actively in ouroffice and data centers with a view to reduction. Following oursuccessful launch of Merlin, one of the world’s mostsustainable data centers, we are actively seeking to leveragethe technology and experience in other data centers. We alsoprovide training in environmental compliance for facilities andproperty managers. Energy efficient business practices andtechnologies are expected to be considered and adopted asappropriate for relevant capital projects such as refurbishmentsor when opening new office buildings.
Capgemini UK wins place inThe Sunday Times BestGreen Companies List
For the second year running Capgemini UK has beenawarded a place on the Sunday Times’ prestigiousGreen List for 2010, improving our ranking by animpressive eight places to 49th. The awards set out toidentify and celebrate the achievements of Britishbusinesses that are striving to improve theirenvironmental performance.
Competition for places is extremely high and only thoseorganizations demonstrating the highest environmentalstandards with engaged employees make the list.
Environmental performance is measured through arobust methodology and by surveying employees toensure that our standards and procedures are executedall the way through the organization.
As a service provider we recognize that our main impactson the environment are energy use, business travel andwaste management. Long term sustainability is key andwe endeavor to increase employee awareness, reduce ourimpact and increase our positive contribution. To ensurewe continue to improve in this area we are increasinglyrolling out stronger environmental programs and focusacross the Group. Our approach complements the workwe do as a service provider to help our clients maximizetheir sustainability impact.
33
the environment
34
Recognizing our impact on
case study
LiveComms across the group
Group Communications has rolled out a campaign topromote greater awareness and usage around ouravailable virtual collaboration tools – called LiveComms.LiveComms is the line of services provided by the Groupto facilitate real-time communication and collaboration,including enriching understanding of our Group InstantMessaging service and our new Live VideoconferencingServices.
Business travelWe have continued to optimize the use of virtual collaborationtools, such as videoconferencing and messenger services tofacilitate remote and flexible working. This capability hasenabled us to reduce business travel, in particular between ouroffices in India and locations in Europe and North Americawithout sacrificing valuable ‘face-time’ with clients. In manycountries we are addressing the emissions from our companycar fleets through approaches such as setting emission capsor by promoting hybrid vehicles.
35
the environment
case study
ISO14001 certification in UK,the Netherlands and Belgium
In 2009, Capgemini UK, Capgemini Netherlands and SogetiNetherlands achieved ISO14001
certification for their environmental management systems.In 2010, Capgemini Belgium also received certification.
Our external auditors at Capgemini UK remarked that theUK has a “comprehensive and transparent” system, parts ofwhich in their view are “world-leading.” The Dutch externalauditor (KEMA) remarked that “the essentials of ISO 14001are well understood throughout the concerned staff”.
Green Beacon certificate forCapgemini Norway
June 5 is commemorated each year as the WorldEnvironment Day where the United Nations stimulatesworldwide awareness of the environment and enhancespolitical attention and action. On this significant date,Capgemini Norway became the first large IT Company inNorway to be honored with the Miljøfyrtårn or “GreenBeacon” certificate in a ceremony at Oslo Town Hall.Miljøfyrtårn is a national certification scheme intended for
Waste managementCapgemini aims to recycle waste materials as far as possibleby providing recycling facilities in our offices, environmentallyfriendly disposal and recycling of electronic equipment inaccordance with local laws and using appropriately certified /licensed organizations to remove special waste.
IT asset management andprocurementWe continue to deploy new IT equipment that requires lessenergy. We run communication campaigns to encourage ouremployees to “switch-off” and unplug their equipment whennot in use. In our procurement activities we take into accountenvironmental aspects when purchasing new equipment.
private and public companies. To achieve this certification,Capgemini Norway improved its environmentalperformance on a number of measures. These includedreducing consumption of water and electricity; cuttingback on travelling (using video conferences whereverpossible); optimizing the use of office space; introducingroutines to ensure our suppliers and partners meet ourhigh standards and separating and recycling all rubbish,including hardware and hazardous waste.
Trophée de l’Innovation et duDéveloppement Durable (TIDD)
In France, Capgemini Consulting partnered with fiveprestigious universities to reward four projects offeringsustainable development innovation. The eight participatingteams were supervised by Capgemini consultants beforepresenting their project, and attending a prize ceremony.The challenge for the 24 students participating in this eventwas to find solutions to meet the challenges of sustainableeconomic development. The event was supported by majorFrench newspaper La Tribune and allowed the students toimplement concrete projects while benefiting from theexpertise of Capgemini Consulting team members.
We welcome the measurement and evaluation of our CSRand Sustainability performance by respected third parties.Although we have shown continued improvedperformance, we recognize that there will always be roomfor improvement and better ways of achieving ourobjectives. Measurement and evaluation gives us a clearervision and evaluation of our achievements, targets andpriorities in each area.
AnalystsResults from Forrester’s green IT survey of enterprises and smalland medium-size businesses (SMBs) indicate that green ITadoption remained steady in 2010 and that it still forms a vitalpart of many IT organizations’ strategy. “Evidence already existsof the increased importance of IT for green: Capgemini, forinstance, launched its new global service line ‘Smart EnergyServices,’ which supports the utility service industry”. [“MarketUpdate: The State Of Green IT Adoption Q2 2010,” ForresterResearch, Inc., July 12, 2010].
Forrester’s report on Sustainability Consulting Services evaluatedthe level of capability providers had for each service offering inthree different categories: IT energy and resource efficiency(green IT); IT-enabled green business processes (IT-for-green);and Corporate sustainability planning & governance (greenbusiness). Forrester predicts the sustainability consultingservices market will be a $9.6 Billion Market in 2015.
How we measure up
The Sunday Times voted Capgemini UK asone of the 60 Best Green Companies
for the past two years.
36
37
Capgemini University wins the GoldenLearning award from the Chief LearningOfficer, a magazine and network of
publications. Capgemini Group rated C+ in the OekomResearch AG Corporate Rating Index.The result classified Capgemini Group as
‘Prime’ consequently qualifying our tradablebonds and shares for ecologically and socially
based investment.
The report highlights the importance of sustainability in ourbusiness: “Sustainability is core to Capgemini’s strategy, whichis reflected in its organization as an international team with keycontact personnel in each respective country”. The closing notesof the report offer advice to market leaders: “We recommendthat vendor strategists and green practice leaders continue tobroaden their service offerings, helping clients to fit green ITwithin a broader context of corporate sustainability initiatives”.[“Capitalizing on the Sustainability Consulting ServicesOpportunity,” Forrester Research, Inc., October 1, 2010.
A report from NelsonHall highlights our UK Environment Agencywin. “Strategically, it is one of the first ‘green’ outsourcecontracts: green IT has tended to be centered on hardware anddata centre organization topics. This extends the field of GreenIT into IT services and IT outsourcing with procurement centeredon wider sustainability issues”. [NelsonHall: “CapgeminiAwarded 7-Year IT Outsourcing Contract by U.K.’s EnvironmentAgency”, Dominique Raviart, 13 November 2010].
NelsonHall reported on the launch of Capgemini’s new GlobalService Line, ‘Smart Energy Services,’ whichmarks the last of fiveinitiatives in Capgemini’s ‘Business As Unusual’ Program. Thereport reports “Capgemini estimates that over the next 10 yearsit has the opportunity to generate up to €4bn (~$5.6bn) revenuefrom its activities in smart meter projects, and potentially at leastas much from initiatives around the Smart Home and euros12bn(~$16.8bn) in revenue from its activities supporting smart gridinitiatives”. [NelsonHall: “Capgemini Launches 'Smart Energy'Global Service Line” Rachael Stormonth, 18 March 2010].
NelsonHall recently reported on the opening of Merlin,Capgemini’s new green datacenter in Swindon, UK,commenting that “Overall, the opening of the Merlin datacenterputs Capgemini in a space where we were not expecting it tobe. So far, green IT was a topic reserved for hardware anddatacenter equipment manufacturers, not IT service vendors”.The analyst wrote that “Capgemini has taken the approach thatthe cost of operating a green datacenter should not be moreexpensive than a classic one”. [NelsonHall: “Capgemini OpensNew Energy-Efficient Datacenter in U.K.,” Dominique Raviart, 11October 2010].
A report by Verdantix identified Capgemini as a ‘Specialist’supplier of sustainable technology services (as typified by deepcapabilities in focused technology areas, broad portfolios ofemerging sustainable technology services and internalsustainability programs under development). The GreenQuadrant Matrix methodology is a comparison whichcharacterizes market alternatives for buyers of a product orservice. Capgemini was compared with 14 other suppliers ofsustainable technology services under the categories ofcapabilities and market momentum. Capgemini scored ‘best inclass’ for Data Centre energy efficiency for our Merlin DataCentre. [Verdantix: Green Quadrant Sustainable TechnologyServices, January 2011].
38
How we measure up
Financial indexesIn 2010, Capgemini was included in the ECPI Ethical IndexEconomic and Monetary Union (EMU). ECPI is a researchagency dedicated to Environmental, Social and governance(ESG) research and index development, calculation andpublication. ECPI monitors more than 4,000 issuerscompanies, governments, agencies etc from an environmentalrisk, social impact, and corporate governance perspective.
Capgemini has been selected for inclusion in the EthibelPIONEER and Ethibel EXCELLENCE Investment Registerssince 2007. It was reconfirmed for inclusion in 2010 and isbeing monitored regarding its CSR profile since then. ForumETHIBEL’s mission is both to advance Socially ResponsibleInvesting (SRI) and to increase awareness of sustainabledevelopment by creating high quality, visible SRI products inthe market. These Investment Registers form the basis for theEuropean Collective Quality labels ‘ETHIBEL PIONEER’ and‘ETHIBEL EXCELLENCE,’ which is awarded to investmentfunds and financial products only.
Our Global OS business ranked fourth in theGreen Outsourcing Survey overall, measuredby the Black Book Top Green OutsourcingVendors survey, based on client feedback.
Regionally we can first in Europeand Australia.
Oracle's "Enable the Eco-Enterprise" awards ac-knowledge the environmental leadership of its
customers, recognizing 15 worldwide customersand their respective partners from a wide-rangeof industries. Capgemini was named winning
partner of San Diego Gas & Electric (SDG&E) forsupporting them in their eco-initiative.
Capgemini UK has achieved the WWF One inFive Challenge Award, an initiative which
challenges companies to reduce the numberof business flights taken. “The progress madeby Capgemini towards achieving the One inFive Challenge has been noteworthy duringthis short period and JMP has verified that a20% reduction in flying has been achieved
compared to the baseline year.”
VIGEO - Vigeo assesses Capgemini every two years. In 2010,our ratings report assessed Capgemini as demonstratingresponsive behavior on sustainability issues, linked to anoverall high level of sustainability reporting for the sector. Weperformed above average on the Human Rights and BusinessBehavior domains. Our Human Resources performance hasimproved since the last ratings report and is highly rankedthanks to strong commitments disclosed on issues underreview and relevant means to ensure the professionaldevelopment of our workforce. Capgemini’s environmentaltraining, commitment to environmental management andmonitoring of environmental indicators contributed to a strongscore in the Environmental strategy and eco-designsustainability driver. Our overall rating improved for 2010compared to 2007.
The Merlin Data Centre won ‘The Green DataCentre’ award at the Data Center LeadersAwards for the strength of its successful
balance of top-class operational performanceand achievement of ambitious sustainability
and green objectives.
38
00
At Capgemini we are optimistic about the future. Werecognize that improving CSR and Sustainability is verymuch a journey with a continual need for improvement,however we feel confident that we will continue to build onthe significant progress made over the last two years.
Our optimism is built on our proven ability to work with ourbusiness partners and stakeholders to create new improvedtools and solutions to improve sustainability, as well as ourability to leverage our business to ensure our suppliers conformto best practice in CSR and Sustainability.
As we collaborate with our clients to utilize our tools andsolutions we can appreciate the potential power we have toenable them to create a positive impact through theircustomers and consumers. All this is made possible byharnessing the potential of our people who are all keen tomake their individual contribution to ensuring we keep on ourjourney to safeguarding the future for everyone.
looking forward to the future
Everyone at Capgeminiis proud of the ethical and
sustainable way we work andis determined to use their
talents and expertise to ensurethey can continue to be proudof the part the Group is playingin ensuring the future is a good
place for all of us to dobusiness and to live
Paul Hermelin, Group CEO
39
www.capgemini.com