theories and models of communication (color)

8/7/2019 Theories and Models of Communication (Color)

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THEORIES ANDTHEORIES AND

MODELS OFMODELS OF

COMMUNICATIONCOMMUNICATION



Communication ModelsCommunication Models

1. Source = where the1. Source = where the

message begins transmittedmessage begins transmitted

by the brain by:by the brain by:



a.a. Speech/WritingSpeech/Writing

DeliveryDelivery

MeaningMeaning ± ± literal,literal,

implied,implied,slangslang



Factual descriptionFactual descriptionrelies uponrelies upon

1.1.DetailsDetails

2.2.Accuracy Accuracy



3. Dental terminology, specific3. Dental terminology, specific

dates, names, numbers styledates, names, numbers style ± ±

your own vocabulary, andyour own vocabulary, and

expression, avoid shocking or expression, avoid shocking or judging your patients vocal judging your patients vocal ± ±

sigh, laugh, moan, breathing,sigh, laugh, moan, breathing,

rate, loudness, pitch,rate, loudness, pitch,

articulation/pronunciationarticulation/pronunciation



5Factors governing

5Factors governingyour choice of styleyour choice of style

To describeTo describe

To informTo inform

To instruct/educate/teachTo instruct/educate/teach To evaluate/judge, giveTo evaluate/judge, give

praise/blamepraise/blame



3 appropriate ³types´ of talk3 appropriate ³types´ of talk

small talk = introduce yourself small talk = introduce yourself dental talk = informationdental talk = information

business talk = appointments,business talk = appointments,

financial arrangementsfinancial arrangements



b. Body movementsb. Body movements ± ± nonnon--

verbalverbal ± ± physical contactphysical contact

environmentenvironment ± ±organization, odors,organization, odors,

appearance time usageappearance time usageand valueand value



c.c. Art Art

d.d. MusicMusic



If message receivedIf message receivedand understoodand understood

1. Encoding (tell others1. Encoding (tell others

about yourself andabout yourself andyour goals)your goals)



2.2. Channel = mediaChannel = mediaused to sendused to send

messages =messages =

(speech, memos,(speech, memos,telephones)telephones)



Decoding = What do othersDecoding = What do othersdo to help you understanddo to help you understand

what they are trying towhat they are trying to

convey = heard andconvey = heard andinterpreted = are you talkinginterpreted = are you talking

to peers and the languageto peers and the languagewill be understoodwill be understood



Feedback = WhatFeedback = What

made you understandmade you understand



Factors affectingFactors affecting

communication:communication:



1.1.Communication skills =Communication skills =Not acquired from birthNot acquired from birth

2.2.Attitudes = Effect ability Attitudes = Effect abilityto communicateto communicate ± ± lacklack

of interestof interest



3. Knowledge = The3. Knowledge = The

DA needs to knowDA needs to knowdental info in order todental info in order to

communicate.communicate.



4. Position within4. Position within

sociocultural system =sociocultural system =

professional individual¶sprofessional individual¶sfeelings about semifeelings about semi--

professionals.professionals.



CommunicationCommunication

Behavior = The 5 E¶sBehavior = The 5 E¶s



Education, Experience,Education, Experience,Expectations, Emotion,Expectations, Emotion,

Environments. (room,Environments. (room,lighting, odor, taste,lighting, odor, taste,

feelings, hearing, sight)feelings, hearing, sight)



The 5 E¶s and theThe 5 E¶s and thesenses = perceptionssenses = perceptions

= How we interpret.= How we interpret.Responses = FromResponses = From

the pt.the pt.



4 types of situations in4 types of situations inwhich the Dental Auxiliarywhich the Dental Auxiliary

might find the vocalmight find the vocalaspect of communicationaspect of communication

to be significant in dealingto be significant in dealingwith pts.with pts.



1. Telephone1. Telephoneconversation = tone andconversation = tone and

pitch convey attitude andpitch convey attitude andemotion, care or emotion, care or

indifference, friendlinessindifference, friendlinessor just plain businessor just plain business



2. Casual conversation =2. Casual conversation =can be used to put thecan be used to put the

patient at ease, whilepatient at ease, whileescorting to the treatmentescorting to the treatment

room and seating in theroom and seating in thedental chair dental chair



3. Interviews = speaking3. Interviews = speakingloudly enough for patientloudly enough for patient

to hear you; dictionto hear you; dictionimportant so patient canimportant so patient can

understand each wordunderstand each word



Dental care procedures = if Dental care procedures = if

noise from amalgamator or noise from amalgamator or

highhigh--speed handpieces etc.speed handpieces etc.

interferes withinterferes withcommunication, Increasecommunication, Increase

your volume, or better, waityour volume, or better, waituntil noise has stopped.until noise has stopped.



Three guidelines for Three guidelines for

appropriate communicationappropriate communication

1.1. Voice/toneVoice/tone2.2. Pay attention to others,Pay attention to others,

tone, pitch, volumetone, pitch, volume3.3. Use English pronunciationUse English pronunciation



Three techniques toThree techniques to

evaluate nonverbal behavior evaluate nonverbal behavior

1.1.Mirror Mirror 2.2.Video tapeVideo tape

3.3.Feedback from othersFeedback from others

theories and models of communication (color)

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