the ymca of austin case study: pairing peer-to-peer and crowdfunding to optimize participation and...

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Online campaigns are recruiting many new donors and supporters who in turn can spread your mission across more communities and continents. But with the advent of “crowdfunding,” nonprofits are losing control of the fundraising message. This is because commercial side platforms now allow people to raise money for projects, personal trips and even medical bills. Worse still, due to the proliferation of platforms and approaches, nonprofits increasingly have little visibility into who is fundraising on their behalf, where and how, thus preventing them from building the deeper donor relationships that provide ongoing support. So how do nonprofits take back “fundraising” in the crowd? Lauren McPhail, Annual Campaign Manager at The YMCA of Austin – Metro Office, has figured out how to combine the power of crowdfunding and peer-to-peer fundraising for optimum results. In this real life case study of the YMCA’s successful annual-fund peer-to-peer crowdfunding campaign, Lauren and Miriam Kagan, senior fundraising principal at Kimbia, will cover the: - Challenges of the crowdfunding free-for-all - Functionality, message, reach, and data that nonprofits must provide to grab their supporters’ attention - Best practices for creating a successful nonprofit-driven crowdfunding campaign - Proven practices related to the “rights” of nonprofits to crowdfund in a way that enables their supporters while keeping the nonprofit in the driver seat

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Page 1: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

@P2PForum

Connect with our Peer-to-Peer Professional Forum Group & Company Page

P2PForum

Today’s Hashtag:

#P2PForum

www.peertopeerforum.com

Page 2: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

February 24 & 25, 2015

Orlando, Florida

Visit our website for details.

Registration opens in October!

Page 3: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

The YMCA of Austin Case Study:

Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

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Page 4: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Hi

Miriam KaganSenior Fundraising Principal

Kimbia

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Lauren McPhailAnnual Campaign Manager

YMCA of Austin

Page 5: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Crowdfunding Poll

According to Forbes, what is the anticipated value of the

worldwide crowdfunding market, including commercial side

crowdfunding?

Page 6: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Why Crowdfund?

• $1.5 billion opportunity: Forbes estimates $5 billion worldwide crowdfunding market, with 1/3 going to causes

• New donors: upward of 60% of campaign gifts come from new donors

• Greater participation: motivates and excites your major donors and community

Page 7: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Crowdfunding vs. Peer2Peer

Is there a fundamental difference?

Page 8: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

YMCA of Austin• Mission of the YMCA of Austin is to put Christian Principles

into practice through programs that build healthy spirit, mind and body for all.

• We’re for Youth Development, Healthy Living, and Social Responsibility.

• Began in 1953; Eight YMCA branches serving over 170,000 members and program participants annually. Supported by 1,200 volunteers and 4,000 individual donors.

• Provide $2.1 million in financial assistance annually to 37,000 men, women and children to enable them to participate in our programs.

Page 9: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 20149

Omni-Channel FundraisingTM Solutions

Page 10: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

YMCA E-Campaigner

• Crowdfunding element of Annual Fund campaign

• Recruits and encourages campaigners to raise money for the Annual Fund goal

Page 11: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

YMCA E-Campaigner

In 2014:

•1.2 million impressions

•1,100 clicks

•24% Giving Online

Page 12: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Page 13: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Model for Success

Page 14: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Model for Success

Page 15: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Planning

• Create a project plan

• Define your target fundraising audience

• Craft a compelling value proposition

• Implement strategic promotion

• Set explicit, measurable goals

• Recruit online Ambassadors

• Create an incentive structure

• Customize messaging

Page 16: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Planning

• Choose the right technology platform with key functionality:

Simple registration and donation

Personal fundraising tools

Stable and scalable

Real-time progress reporting

Social-sharing enabled

Navigable back end admin

Page 17: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Planning

• Be clear about the crowdfunder upfront: the Crowdfunding Bill of Rights

Page 18: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Planning

• Plenty of Lead Time

• Do it as a team

• Strategic and multi-channeled recruitment

• Multiple training options

• Tools available: present multiple times and multiple ways

Page 19: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Model for Success

Page 20: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Poll

My organization has tools and plans in place to help

fundraisers and crowdfunders raise money

on our behalf

Page 21: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

PRE-LAUNCH CAMPAIGN

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Page 22: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Pre-launch Campaign

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• SOCIAL MEDIA PHOTO CONTEST

• PHYSICAL & VIRTUAL ENGAGEMENT

Page 23: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

User-Guide• Provide sample

tweets and Facebook posts

• Register returning advocates to encourage tool utilization

• Stock advocacy center with campaign resources

Page 24: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Get Social

Page 25: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Model for Success

Page 26: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Momentum

• Send regular campaign progress updates to participants

• Call out great campaigners, creative ideas, and good stories

• Draw social attention

• Announce any big matches or prizes

• Get visual: photos, videos, impact stories

• Make it a game: think incentives, prizes, and competitive elements

Page 27: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Leverage Social Media to Amplify Buzz & Outreach

• Combine planned social media posts with live updates

• “Spread the word page”

• Promote as a way for supporters to help make the campaign a success

• Leverage Facebook and Twitter’s popularity

• Use tracking codes to measure social media effectiveness

Page 28: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Continue the Momentum

Weekly toolkit emailed with success stories, tips, advocate highlight, weekly focus, prizes, campaign progress

Page 29: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Model for Success

Page 30: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Poll

True or False:

Data should only be analyzed after the event or

campaign has ended to learn what worked, plan for next

year, etc?

Page 31: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Page 32: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Continue the Momentum

• Thank donors

• Coordinate data integration

• Develop campaign series to invite/ engage donors -- their connection is to the campaigner, not to you

• Develop outreach for new major donors

• Thank matching and achievement gift donors

Page 33: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Analyze Results

• Plan measurement and analysis before the campaign and keep an eye on progress throughout

Adjust as needed

• Use source codes and data integration to understand what and who drives results

• Make plans for additions, adjustments for next year

Page 34: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Analyze Results

• Analyze impact of matching and achievement gifts

• Analyze impact of social media and traditional media promotions

• Analyze impact by time of day

Page 35: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Q&A

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Page 36: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Pair Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Organizations running 7 of the 10 largest Single-Day Crowdfunding Events in history use Kimbia technology, including Give Local America (GLA),

which raised $53,700,000 in a single day this past May.

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Page 37: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

www.kimbia.com@kimbiainc

[email protected]@miriamkagan

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Page 38: The YMCA of Austin Case Study: Pairing Peer-to-Peer and Crowdfunding to Optimize Participation and Results

Confidential document: Kimbia Inc. 2014

Thank you!

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