The world is our horizonOur commitment to future generations

“The CMA CGM Group has always considered its economic performance to be indissociable from its social and environmental performance.”RODOLPHE SAADÉ Chairman and CEO of the CMA CGM Group

Our CSR policy is much more than three letters: it entails daily actions and choices that we pledge to honour.

This document is based on the 2018 Corporate Social Responsibility Report and sets out the CMA CGM Group’s CSR approach.

That approach is structured around six themes:• value chain; • ethics and compliance; • corporate responsibility; • safety and security; • environment; • social responsibility.

The main initiatives for each of them are grouped here under three key commitments:• environmental; • corporate and social; • CSR at the heart of performance.

We are a family Group. Our development is based on powerful human and entrepreneurial values: boldness, initiative, integrity and imagination.

Today, these values are enriched and reinforced by a constructive CSR approach that guides our choices and affirms our priorities. It leads us to work tirelessly to develop environmentally efficient and sustainable logistical solutions to meet global challenges.

It is illustrated each day in our co-workers’ actions, which demonstrate our environmental, social and societal commitment and constitute a genuine lever of performance for our Group.

CMA CGM – a committed Group and recognised initiatives.CMA CGM has been ranked among the top 1% of transport companies in terms of CSR for the fourth year running, according to the sustainability ratings agency Ecovadis. The Group received 40 distinctions and awards in 2018.

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CMA CGM Group key figures: We want to make our industry a model of sustainable and global prosperity.

For the last 40 years, CMA CGM has opened new routes, forged links and enabled trade across oceans and borders. Every day, millions of tonnes of goods are transported all around the world.

Operating in more than 160 countries with 755 offices, 750 warehouses, 110,000 employees and a fleet of 511 vessels, the CMA CGM Group serves 420 of the world’s 521 commercial ports and manages more than 200 maritime lines.

In recent decades, the CMA CGM Group has expanded the scope of its activity, which is now divided into three main areas:

• Maritime activities;

• Shore-based activities: ports and terminals, logistics and intermodal activities;

• Office-based activities: the support functions at the head office, regional offices, network of agencies of the Group and its subsidiaries.

We are reinventing transport and logistics thanks to our expertise and our numerous interactions with our partners. We aim to offer a range of integrated, reliable and innovative maritime, port and inland services to constantly improve our response to customer needs.

As a major player in shipping and logistics, we want to make this industry a model of sustainable, global prosperity. That is why we pay special attention to the environmental performance of the solutions we offer.

Our most valuable asset is the women and men who make up our Group. Wherever we operate, they strive on a daily basis to ensure that CMA CGM is an exemplary leader in the conduct of its activities. We will present our main commitments in their words.9

million sqm of warehouses in 750 locations

30billion in turnover US$

110,000employees worldwide

755offices

160countries

511 vessels

200 maritime lines

2.7millionTEU capacity of our fleet

20.7million TEUs transported in 2018

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Environment“Today, we design state-of-the-art ships with the aim of preserving the environment.”MATTHIEU COURTOISCMA Ships, at the shipyard of the 22,000 TEU vessels in China

We are adopting alternative solutions to conventional fuels to help achieve the energy transition The conversion of our fleet to LNG (Liquefied Natural Gas) represents a real technological breakthrough in favour of the environment.

• For the first time in the history of container transport, CMA CGM has taken the ambitious step of choosing LNG propulsion for its high-capacity ships.

• 9 gigantic ships running on LNG, with a capacity of 22,000 TEU, are under construction. They are scheduled to enter service in 2020.

• These new ships are the result of over seven years of work by our new constructions engineers and seagoing personnel and the culmination of close collaboration with many technical, port and energy partners.

• A training programme has already been implemented to improve the skills of all our seagoing staff assigned to these gigantic ships.

• In 2019, four LNG-propelled ships of 1,400 TEU will be put into service by Containerships, a Group subsidiary with expertise in intra-European transport.

*TEU: (Twenty-foot Equivalent Unit). Unit of measurement for expressing the standard volume occupied wby a 20-foot container (approximately 6m long and 2m wide).

CMA CGM and IKEA, partners in the first global test of bio-fuel use aboard a container shipThis new marine bio-fuel is obtained from cooking oils and forestry waste.

This is yet another step towards carbon reduction in maritime transport.

Benefits of bio-fuel:

reduction in CO2 emissions

80%

sulphur emissionsno

reduction in nitrogen oxide emissions

85%25%Up to

reduction in CO2 emissions

reduction in sulphur and fine particle emissions

99%Benefits of LNG

-30%

2005

CO2 emissions per container transported

-50%

2015 Goal 2025

In 2018 the Group was awarded

These awards illustrate the Group’s pioneering role in the ecological transition of maritime transport.

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“Our activities are at sea and on land, but we are also concerned with air quality.”FRANCK GIGUET Commander

85%reduction in SOx

emissions, with the Global Sulphur Cap 2020

Average sulphur content of fuel purchased by the

Group for its ships

2.4% (2 018)

0.5% (2020)

Environment

We are redoublingthe number of positive impact innovations • We are changing how we design our

ships in order to improve their penetration in the water. We are thus implementing fuel savings initiatives and reducing CO2 emissions in the order of 5% to 10%.

• We are installing recuperative boilers on our engines. Instead of burning hydrocarbons to produce the steam necessary for running the boiler, the boiler recovers the heat from the engines.

• We favour the use of the latest generation of engines, enabling fuel savings of 3% and oil savings of 25%.

We are working to improve air quality• The International Maritime Organisation

(IMO) has set a very ambitious goal with the “Global Sulphur Cap 2020”, imposing a 0.5% limit on the sulphur contained in ship fuel as of 1st January 2020. This will reduce the quantity of sulphur oxide coming from ships by 85% and is expected to result in a significant improvement in air quality, particularly for populations living in the vicinity of ports and coasts.

• Our Group, which was already below the 3.5% sulphur limit set by regulations, is on track to reduce average sulphur content from 2.42% in 2018 to 0.5% in 2020.

• CMA CGM is entirely committed to this step and has set up a dedicated working group bringing together representatives from numerous departments. Its mission is to anticipate problems arising from this new regulatory obligation in order to ensure that the Group is compliant (in terms of fuel purchases, tank cleaning, prospects for supply procurement, etc.).

• We want to provide solutions complementary to the use of low-sulphur fuel, such as:

- The installation of fuel gas cleaning

systems so as to filter exhaust fumes and capture sulphur oxide (SOx) and nitrogen oxide (NOx) particles. A number of pilot projects are underway to deploy this technology on high-capacity ships.

- The conversion of our fleet so as to replace conventional fuels with alternative ones, such as LNG propulsion.

FOCUSWe take responsible

action to manage our end-of-life ships to the best of our

ability We only choose certified sites to

dismantle our ships. These sites have undergone an advanced audit

and comply with international health, safety and environmental standards in accordance with the Hong Kong

Convention.

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We are reducing the speed of our vessels in order to consume less energy • Whether by renewing the fleet, tracking

and monitoring consumption or reducing speed, we are striving to limit our energy consumption. Each litre saved is progress.

We are improving the management of waste on board on an ongoing basis• All of the Group’s vessels are signed up

to the “Green Ship” programme to carry out the selective sorting of waste on board and recycle it once on land. We have also replaced incinerators with new generation compactors.

We are doing our utmost to reduce pollution risks• We have developed the Fast Oil

Recovery System, a reliable and sure technology for managing pollution, making it possible to recover hydrocarbons in the event of running aground.

• We are installing ballast water treatment systems on our ships. Ballasts, filled with sea water, ensure the stability and structural integrity of the ship. They contain living species. So as not to disturb the equilibrium of the local flora and fauna when emptying them, the water is treated for controlled discharge at sea. This allows us to avoid impacting the ecosystems in question.

Our maritime routes are adapted to natural conditions• Because the best energy is produced

by nature, we choose maritime routes according to natural phenomena (ocean currents, winds, storms, etc.).

• The purpose of the Navigation Support Centres is to anticipate extreme weather conditions and advise Commanders on their choice of maritime routes to minimise our ships’ fuel consumption.

• Three Fleet Centres covering all time zones are operated 24 hours a day by the Group’s onshore crew.

We are all affected by issues relating to the preservation of marine biodiversity• Challenges in protecting biodiversity

mainly involve managing the discharge of solids and liquids into the sea.

• Such preservation also involves limiting the impact of ships on marine ecosystems by reducing their sound pollution, moving towards “zero emission” ships and limiting their potential to disturb existing species.

*10 knots is less than 19 km/h

We limit our speed to 10 knots in areas where whales reproduce

• On the east coast of the United States and Canada, CMA CGM ships reduce their speed to 10 knots* when they sail in areas where cetaceans and marine mammals reproduce. This reduces the risk of collision.

• On the west coast of North America, CMA CGM has also implemented a speed reduction programme called “Green Flag”, established in the sanctuary of the Santa Barbara Islands. The Port of Long Beach has rewarded our Group for lowering the speed of its container ships with a compliance rate close to 100%.

We are very vigilant when it comes to the transportation of endangered species• To fight the transportation of endangered

species, the Group has implemented procedures that make it possible to raise an alert on this type of cargo - of which transportation is prohibited - as soon as the order is placed.

“Taking environmental aspects into account when navigating is natural and normal for me.”LAURENCE PERROTChief mechanic

“We observe nature and respect the environment

in which we are sailing.”JEAN-BAPTISTE BORIES

Commander, Fleet Centre

major hydrocarbon pollution in 2018

ZERO

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ECO-TECHNOLOGIES IN USE ON OUR VESSELS.

Social and societal“We are doing everything in our power to attract and develop talent, on land and at sea, both in France and abroad.”TATIANA JOAO Human Resources Department, Mozambique

Promotions within the Group in 2018

700 women

700 men

more than 200,000 hours

of training in 201845%

women

We cultivate our talent • In 2018, more than 200,000 hours of

training were provided by the “CMA CGM Academy”, which offers a wide range of training through e-learning and classroom work. A number of training programmes issuing “certificates” are also being developed, particularly in foreign languages (TOEIC) and in office automation (TOSA).

• 30,000 employees from 80 different countries were integrated via the C&ME tool in 2018 in order to make HR procedures more flexible.

• The management of “land and sea” careers is a system devoted to officers of the fleet who are assigned missions at the head office in order to facilitate re-orientation from one realm to the other and open up career opportunities on land.

• More than 90 employees have taken part in the Lead Programme since 2017. Established in partnership with Sciences Po Paris and Financial Times - IE Business School CLA, this programme prepares talented young people for management positions in order to meet the challenges of tomorrow faced by our industry.

• 30 young graduates were sent abroad through the French International Volunteers in Business programme in 2018.

Promoting diversity and gender equality• Over 149 nationalities are spread

through-out more than 160 countries. This accounts for our Group’s cultural wealth, a source of emulation, mutual enrichment, and inspiration. It is a reflection of our presence throughout the world.

• The “We are Shipping” programme, sponsored by Tanya Saadé Zeenny, the Group’s Deputy Managing Director, is devoted to the development of female leadership. It aims to support women in their professional development. Through training workshops in “personal branding”, they can build a network with women holding positions of responsibility. By the end of 2019, 50 women will have been supported through this pilot programme being developed in the United States, the United Kingdom and Lebanon.

FOCUS2018: the labels

“Happy Trainees” for the 4th consecutive year, and

“Happy Candidates” 2nd place in the general ranking of companies with more than

1,000 employees

were obtained

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Imagining a new approach to day-to-day mobility needs A Corporate Mobility Plan, designed to improve everyday mobility and facilitate the use of public transport, yielded key results in 2018:

• Establishment of the C-Park application: Every day, an average of 80 unused parking places are re-assigned.

• Partnership with Klaxit, leader in home-work carpooling: 82% of subscribers have received offers for commuting.

Seafaring personnel’s quality of life at work • A partnership was initiated with

ESP Consulting, a company specialising in sports and performance, to optimise the health and physical performance of seafaring personnel and reduce accidents. A pilot group, comprised of seafaring personnel working on a ship, was monitored for a quarter. This group showed a 40% improvement in their physical condition with respect to every criteria evaluated.

We work tirelessly to ensure that all our employees enjoy the best possible working conditions.

6,754 users

The Concierge Service in 2018:

550 visits per month

When we are happy and healthy at work, we work better• A remote working system was explored

in 2018 in Marseille and Le Havre.

• To make employees’ day-to-day work easier and help them save time, the CMA CGM Group created the “CMA CGM Concierge Service” at its headquarters. This initiative offers employees a wide range of services.

• The Wellness programme has also been developed to improve workplace quality of life for the 2,500 head office employees. It particularly includes offering quality nutritional options (organic food in the company restaurant) and promoting physical activity (a gym in the CMA CGM Tower).

“In terms of health, safety and security, our one and only goal is

excellence.”CÉDRIC ROUSSEAU

Safety, Security and Environment Department at Head Office

Our “Safety First” programmeAssessing safety risks is a central component of the Group’s approach to prevention. This is a process of continuous improvement involving all stakeholders each and every day: from management to seafaring.

• All of our Group-owned vessels have received Quality (ISO 9001), Health and Safety (OHSAS 18001), and Environment (ISO 14001) certification;

• 39% of our own terminals subject to the Group’s Health, Safety and Environment policy have obtained at least a “Quality, Health and Safety” or “Environment” certification;

• We have implemented a crisis management plan that includes regular exercises to prepare teams for exceptional events, such as acts of piracy, fires, accidental pollution, and more;

• In 2018, the safety department managed over 1,000 high-risk trips to 85 countries as part of our preventative safety policy.

The endeavour to increase our personnel’s safety has enabled the frequency rate of accidents to plummet over the past five years.

Training and awareness raising are key factors in prevention These two factors are promoted through mandatory job-specific training, introductory sessions both on land and at sea, remote training for seafaring personnel, regular exercises, and navigation simulators.

Constantly improving the management of dangerous goods An improved version of our digital app allows us to respond in near real-time to over 60% of all requests for the loading of dangerous goods. The Group also provides experts who are tasked with advising shipping companies and commercial agencies on how to safely handle their dangerous goods.

FOCUSAPL receives the Safety

at Sea Award during the 2018 Crew Connect Global Awards

In November 2018, APL received the Crew Connect Global Safety at Sea Award

in the Philippines. APL was recognised for its practices and initiatives, as these have helped reduce the risks to human life at sea.

Reduction in workplace accidents

in the last five years19% reduction in accidents on ships

63% reduction in accidents at terminals

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We encourage our employees to become involved through skills-based volunteer work• This approach involves donating head

office employees’ work hours to charities, such as École des XV, which helps keep kids in school through rugby.

We are a preferred logistical partner for humanitarian organisations • More than 700 containers and

5,000 tonnes of humanitarian aid equipment have been shipped through partner organisation programmes (Doctors Without Borders, Action Against Hunger and the French Red Cross) since the start of the “Containers of Hope” programme run by the CMA CGM Foundation.

• The Humanitarian Service Office, which CMA CGM created at the end of 2017, sells “customised” solutions to international organisations and NGOs working in the emergency aid sector. In 2018, it oversaw the transportation of over 10,000 containers.

“Thanks to the CMA CGM Foundation, we support local communities and humanitarian projects.”ISABELLE BILLETCMA CGM Foundation

Charities supported since the foundation

was created

200tonnes

5,000Humanitarian aid

equipment transported via Containers of Hope Children helped

in 2018

8 000>

Making even the most vulnerable children smile• The CMA CGM Corporate Foundation

supports projects aimed at children. Since its creation, it has assisted more than 200 charities.

• In 2018, it supported sixteen charities in Provence-Alpes-Côte-d’Azur and Lebanon, which in turn helped over 8,000 sick or disabled children living in underprivileged communities.

• We also support three schools in Marseille’s third district, which is one of the poorest neighbourhoods in Marseille and located near the CMA CGM Tower. The Group’s support has helped over 200 children expand their horizons through nature and winter activity classes.

38 projects in 20 countries assisted local communities in 2018• In Thailand, Group employees took part

in a mangrove reforestation project.

• In Egypt, employees collected supplies for an orphanage in Cairo.

• In Costa Rica, employees helped clean the Tarcoles River.

Our teams provide assistance in the wake of local humanitarian crises• In August 2018, our teams helped send

emergency supplies after severe flooding struck the Kerala region in India.

• In October 2018, after a tsunami struck Indonesia, our teams took up a collection and provided assistance to charities involved in the emergency effort.

“We are a company with an international presence. Working with local communities on a daily basis is part of our DNA. For us, this simply goes without saying.”AUDREY DOLHEN Shanghai sales agency, China

We also help promote entrepreneurial and educational excellence• CMA CGM is a partner of “Carburateur”

and the “Make the Choice” challenge, which promote promising entrepreneurial initiatives in Marseille’s underprivileged districts;

• More than 1,000 students visited the CMA CGM Tower in 2018 as part of a partnership with the Aix-Marseille education authority. They were able to learn about the shipping and logistics industries while they were studying globalisation in their geography classes.

studentslearned about shipping

and logistics in 2018

1,00019

Business performance“Our customers are increasingly attentive to the impact of shipping their goods and ask us daily for a greater degree of commitment.”ALICE SIMONIAN TATIN Line Manager at head office

Customer pathway

100%digital

Low-consumption Reefer containers

3 times lesselectricity consumed

We are addressing the digital transformation challenge • The digitalisation of shipping is a priority

to offer a quality service to our customers, who demand efficient and streamlined solutions.

• We are developing the TRAXENS connected container, equipped with advanced technologies to monitor its location and the condition of the goods, from end-to-end and practically in real time. An essential service to optimise the logistics chain.

• We are rolling out solutions paving the way for a 100% digital journey, from reservation to payment, in order to meet our customers’ expectations. Our e-commerce solutions have been significantly developed and this work will continue.

• These actions are part of our overall Customer Centricity commercial ambition – one of the Group’s strategic priorities – which aims to improve the customer experience. In 2017, a satisfaction survey collected responses from more than 23,000 customers in 180 different countries. In 2018, 1,700 customer surveys were conducted.

We provide environmentally friendly solutions to customers interested in sustainable and innovative offers• We provided our customers with over

300 answers to questions regarding our CSR approach in 2018.

• We also rolled out My Carbon Footprint, a calculation and optimisation solution that studies the carbon footprint of our elite customers’ logistics and transportation

activities. We produced 85 CO2 reports analysing our customers’ carbon footprint. These analyses were custom-tailored to their specific activities.

• An eco-calculator is available on our website: it can estimate the carbon footprint of a shipment travelling from one port to another.

We are designing tomorrow’s freight solutions• Nearly two-thirds of our Reefer containers

(specifically designed to transport perishable goods in a controlled-temperature environment) are equipped with low-energy engines that reduce electricity and fuel use by up to three times;

• We are gradually equipping a portion of our fleet with bamboo floor containers. This design is a high-quality alternative that helps preserve forests.

We help to stimulate innovation ecosystems• 20 start-ups are receiving support through

ZEBOX, an international incubator specialised in transportation, logistics, mobility, and industry 4.0 that was founded in 2018 by Rodolphe Saadé.

• We actively participated in the SmartPort Challenge in Marseille to help optimise the design and features of tomorrow’s ports.

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The Partner Charter strengthens our sustainability efforts In 2014, the CMA CGM Group created a Partner Charter that describes all of the Group’s CSR commitments and obligations, as well as what we expect from our suppliers and subcontractors. It is always included in our contracts, and every supplier must sign it.

Procurement risk mapping: a cornerstone of our ethical approachIn 2018, procurement risk mapping was rolled out to the entire Group. The purpose of this approach is to assess risks of corruption, economic sanctions, human rights, health and safety, the environment, etc. and define action plans to reduce the level of risk.

Implementation of a Supplier Risk Committee To help better manage purchasing risks within the Group and monitor implemented actions, a Supplier Risk Committee was created. The committee creates action plans regarding regulatory changes that could affect suppliers.

In the future, we will evaluate every supplier and subcontractor A global system to assess suppliers and intermediaries has been formalised and will be gradually rolled out to all Group entities in 2019.The qualification criteria are:

• Countries in which the supplier operates;

• The degree of sensitivity of the supplier’s activity.

A network of buyers informed about our responsible purchasing policy and trained in this evaluation system is currently being developed around the world.

“We are developing a sustainable procurement policy in close partnership with our suppliers and subcontractors so as to create sustainable and reliable

relationships.” SANDRA TIVOLI

Purchasing manager at head office

+100suppliers

evaluated in 2018

A company culture based on integrity and rules• The Group’s ethical charter is

a foundational document for our global approach. It is rounded out by our Anticorruption Code, Hospitality Brand and Gifting Policy, Conflict of Interest Policy, Interest Disclosure Policy, and others.

• Since March 2014, the Group has been a member of the Maritime Anticorruption Network, a network that strives to eliminate corruption in the maritime industry.

• Compliance is a key part of the company culture. This is ensured by training and awareness-raising for all employees. Through the “Tone at the Top” system, managers are tasked with setting an example and ensuring that the projects they supervise and handled ethically.

Ethics and anticorruption measures at every levelIn order to comply with French anticorruption legislation (“Sapin II” law) and with the law relating to due diligence, the Group has adopted a due diligence plan and continued to develop its internal rules:

• Implementation of an anticorruption Ethics Code, which is now a part of the by laws of all CMA CGM Group facilities in France.

• Update of an in-person and digital training programme for managers and personnel with a higher degree of exposure to corruption risk.

• Expansion of a whistle-blower system (Ethics Hotline) that receives reports from employees and third parties 24/7.

We fully comply with international regulations • As the French leader in maritime

transport, CMA CGM must be exemplary and adopt the highest standards of integrity.

• By relying on a team of legal experts specialised in competition law within the Legal Department and offering a large number of training opportunities, our Group is determined to scrupulously follow international competition regulations.

• We have used organisational and technical resources to guarantee that Europe’s strict personal data protection standard is followed throughout the world.

“Ethical requirements are not optional. They must be prioritised everywhere, at all times.”HEATHER SPRINGLegal Department in the United States22