the workforce engages
TRANSCRIPT
© 2016 Webtrends, Inc.
2 © 2016 Webtrends, Inc.
ACCOMPLISH MORE WITH YOUR INTRANET...As your workforce evolves into teams thatare spread across the galaxies far far away,
on any number of devices, and dependent ontechnology to collaborate and share knowledge,
it’s critical to optimize your intranet.
EPISODE IEmployees can’t remember their passwords
40% of people use the “forgot password” feature at least once a month
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Consider using an identity management single sign-on
application
Tag the login page so that you can see via analytics
exactly where and how often problems are occurring
RESOLUTIONMake logging in as easy as possible!
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EPISODE IIEmployees can’t find the content
they’re looking for
45% of people spend three hours or more per week searching for information on an intranet
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RESOLUTIONSimplify!
Track where employees drop off
Don’t let your site get cluttered — cut what
people don’t read
Don’t bury content more than a couple
clicks deep
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31% of employees rarely or never contribute to
Intranet 2.0 tools
22% of intranets fail because of “lack of executive support”
$450-550 billionlost in the U.S. due to
active disengagement in their jobs
EPISODE IIIEngagement is lacking
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RESOLUTIONGet company leaders on board and identify
champions who are not management
#
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RESOLUTIONGet company leaders on board and identify
champions who are not management
• Create a group that meets for 30 minutes every two weeks to update the home page
• Offer exclusive content on the intranet that can’t be found elsewhere
• If you can afford it, have a community manager
• If international employee engagement is especially low, customize content and language for them — and consider a committee in international regions
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EPISODE IVYou have no idea what employees are doing
26% of organizations do not know the user traffic of their intranets
What are you up to?
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RESOLUTIONUse analytics to analyze your site search data
and look at traffic by department
What pages are they looking at?
Who is uploading, downloading and
collaborating?
Which content do people engage
with most?
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EPISODE VOut-of-date your intranet looks
49% of organizations have had an intranet for more than 10 years
Fresh
Intranet
1997
Feedback have you, on PDF I sent?
1, 44 MB800 KB
Raspberry
1, 44 M
B800 K
B
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RESOLUTIONIf your intranet looks the same as it did 10 years ago,
put a process in place to make periodic design updates
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EPISODE VIThe user experience on mobile is poor
NOOOOOOOOOOOOOOOOO!
81% of organizations say mobile access to the intranet is poor or very poor click to tweet
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RESOLUTIONEnsure your intranet offers a good experience
on different devices and browsers
PLAY
Impressive! Most Impressive...
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EPISODE VIIEmployees complain and complain
..?..?
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RESOLUTIONMake your intranet great through design,
testing and measurement
• Make the UX as simple and clear as possible
• Test with staff and determine their expectations
• Quickly take action on user feedback and analytics data
Learn More
Measure Your SharePoint Intranet
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webtrends.comSome icons are subject to a Creative Commons Attribution 3.0 license and changes have been made. All other artwork © Webtrends 2015
Sources
www.prescientdigital.com/downloads/2012%20Social%20Intranet%20Study_Summary_Prescient%20Digital%20Media.pdf
www.gallup.com/strategicconsulting/164735/state-global-workplace.aspx
www.adweek.com/socialtimes/social-logins/471270
© 2016 Webtrends, Inc.