The Wisdom of

David Henke

The Wisdom of David Henke

What gets measured gets fixed

What gets measured gets fixed

4 Agreements1. Do your best2. Be impeccable with your word3. Don't assume anything4. Don't take things personally

If you're not part of the solution, then you're part of the problem

Quality, schedule, featuresPick 2

Post-mortems"We are here to attack the problem, not the person."

What part of 24/7 don't you understand?

Where there’s one bug, there’s many

If you're not part of

the solution, then

you're part of the

problem

A feature is a bug in a tuxedo.

The code doesn’t lie

There are three kinds of feedback: positive, negative, and none.

Only one of them is bad.

You are only as good as your lieutenants.

Every day is a Monday in operations