The way for improvement

Performance management

• Direct improvement in performance• Communication and understanding• Capability in development• Organization and staff development• Human resource strategy

Authoritarian– Leader’s lead the decision– Top to bottom– Individual /self centred decision

Consultative– Leaders consult others– Bottom up– Consensus decision

Effective writing

– aim– Purpose– Why it is important

• For us• For others

– How to achieve it?• Action (individual/departmental)• Focus group

Control effectiveness of treatment

• Core business vs busyness• Competent vs incompetent staff• How to control?

– Staff– Services as a whole– Patient satisfaction

• When to control?– 24/7– Accreditation– ISO

Documentation - filing system, recording and reporting

• What is the problem?– Missing data– Incomplete– Incompetent/unclear report

• How to manage?– Filing system (numbering)– Standardization (recording/reporting)– SOAP notes

Fiscal Management- book keeping and budgeting

• How much is enough?– Plan, plan and plan

• What if we need more? What to do?– Ask again – paperwork and justification– Approach all necessary officers– Bagging?????

• When should we ask for it?– Every 2 years….a year before that 2 years– During the strategic planning meeting

• When should we stop??– When you feel enough.

Inventory Management

• Tools and equipment recording• Cost/maintainance• Date of expiry • Risk/details discription

Continuous Medical Education & continuous professional development

• Departmental level• Hospital level• Regional• State• Conferences• Research…

Public Relations

• Networking• Contact• Make yourself renown….