the volunteer satisfaction index: a rare and valuable resource
DESCRIPTION
A recent Volunteer Satisfaction Index presentation for a client. This webinar was created for and presented to the board of a nonprofit organization seeking to enhance their existing volunteer program. The VSI is a rare and valuable resource for volunteer organizations. By viewing the messaging of programmatic elements through the VSI lens, every aspect of the intake process can set the stage for a satisfying experience. A review of this client's application and orientation paperwork was also conducted.TRANSCRIPT
A RARE & VALUABLE RESOURCE
The Volunteer Satisfaction Index
Presented by: Roseanna Galindo-Kuhn
The Volunteer Satisfaction Index
DEBBIE-RAND MEMORIAL SERVICE LEAGUE, INC.BOARD OF TRUSTEES
2010 Retreat Workshop
Session Objectives
Understand the nature of volunteer satisfaction
Identify how volunteer satisfaction impacts program development
Integrate volunteer satisfaction into current program processes
The Volunteer Satisfaction Index
Session Agenda
The Raw Material of the VSIThe Raw Material of the VSI
The Five Facets of SatisfactionThe Five Facets of Satisfaction
Refining the ProductRefining the Product
Plumbing the MinePlumbing the Mine
The Volunteer Satisfaction Index
MEASUREMENT FOR THE UNIQUE CONTEXT OF UNPAID WORK
The Raw Material of the VSI
The Volunteer Satisfaction Index
A Brief History
Unpaid vs. Paid Work Environments
The VSI – Volunteer Satisfaction Index Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction
Index: Construct Definition, Measurement Development, and Validation. Journal of Social Service Research, 28 (4), 45-68.
The Volunteer Satisfaction Index
The Impact of Satisfaction
What is the risk in giving your volunteers a less than highly satisfying experience?
The Volunteer Satisfaction Index
Moving Toward the Same Goal
The Volunteer Satisfaction Index
THE FIVE FACETS OF VOLUNTEER SATISFACTION
Finding the Gems
The Volunteer Satisfaction Index
Assignment
TimeLocationScheduleJob FitLogistics
The Volunteer Satisfaction Index
Organizational Support
ResourcesTraining, EducationInfrastructureSupport vs. Supervision
The Volunteer Satisfaction Index
Efficacy
MeaningfulClient ImpactMeasurable OutcomesA story to tell
The Volunteer Satisfaction Index
Integration
BelongingnessVolunteer-StaffAcknowledgementStakeholders
The Volunteer Satisfaction Index
Communication Quality
Face-to-faceInformation disseminationRecognitionEvaluationHigh Tech vs. High Touch
The Volunteer Satisfaction Index
COMMUNICATING SATISFACTION
Refining the Product
The Volunteer Satisfaction Index
Basic Model of Communication
The Volunteer Satisfaction Index
Setting the Stage
Creating the expectationShaping perceptionUsing the language of the VSI
The Volunteer Satisfaction Index
On-Boarding
On RampsTouchpointsApplication
The Volunteer Satisfaction Index
PROCESS IMPROVEMENT
Plumbing the Mine
The Volunteer Satisfaction Index
Measuring Satisfaction
Need AnalysisPrioritiesTrendingBenchmarking
The Volunteer Satisfaction Index
The Volunteer Satisfaction Index
The Volunteer Satisfaction Index
Thank you!
The Volunteer Satisfaction Index
VolSat – VSI Education & Research
www.volunteersatisfactionindex.comRoseanna Galindo-Kuhn(503) 864-5229 [email protected]
Diamonds are nothing more than chunks of coal that stuck to their jobs. Malcolm Forbes