DFA Working for FranchiseesAdvocacy, Membership Benefits and Education to Increase Franchisee Profitability

o f D o m i n o ’ s F r a n c h i s e e s

TH

EVOICE

FEATURES:Farewell: Jim StansikFranchisees: Mike McDermott, Gus Garcia

Issue 4 2016

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FEATURES 5 Ken’s Korner Ken Peebles

14 Training Cyndi Tweet-Brian Bailey Trainer

26 The Big QuestionJim Gerety

28 Every Employer Needs A Tune-Up After 2016 Brook J. Carroll

42 The Season Of Healthcare G. Seth Denson

46 Potential Issues With Paying Employees In Plastic J.HagoodTighe&ChristinaL.Rogers,FisherandPhillipsLLP

50 Saftey, Security, And Loss Prevention Workshop Van Carney

UpdatesVendorXLT19

PartnersFoundation55Women’sLeadershipForum54

8 Jim Stansik“MyDadtoldme:Lookineverydoor.Didn’tgetitforalongtimebutfinallyrealizedthatitmeanttocheckouteveryopportunity,lookineverydoor.Youdon’thavetostaybuttakealook.Iwouldn’tbeheretoday,enjoyingthebestjobinDomino’s,ifIdidn’t.”

20 Mike McDermott“Being a Franchisee helps you realize that youarenotinthisalone.WehavemadefriendsinbothDMAsandhavebeenabletolearnfromtwodiversegroupsofpeople. There is a wealth of knowledge intheFranchiseeCommunity.Ifyoudon’tknowtheanswer,someonearoundyouprobablywill.”

34 Gus Garcia“Makeyourselfvisibleoutthere,youneedtoownyourtownbyvisitingandtalkingtoallthepeopleinthecity.Youcan’tjustbeonemorerestaurant,theyneedtoknowwhoyouarebyname,they need to see you outside and recognizeyouasthepizzaman.”

Member Services57MembershipLetter:RonPerry58 Membership Form59DFABoardMemberDirectory61 Vendor Partner’s Directory

Depar tments

The opinions expressed in this publication do not necessarily represent Domino’s Franchisees, Domino’s Pizza Inc, and/or any of its agents. The Voice is printed quarterly and distributed to the entire Domino’s Franchisee Community.

spotlight |

The Voice / dominosdfa.com

DFA 5

FEATURES 5 Ken’s Korner Ken Peebles

14 Training Cyndi Tweet-Brian Bailey Trainer

26 The Big QuestionJim Gerety

28 Every Employer Needs A Tune-Up After 2016 Brook J. Carroll

42 The Season Of Healthcare G. Seth Denson

46 Potential Issues With Paying Employees In Plastic J.HagoodTighe&ChristinaL.Rogers,FisherandPhillipsLLP

50 Saftey, Security, And Loss Prevention Workshop Van Carney

Ken’s Korner is generally an update from the Domino’s FranchiseeAssociation’sCEOregardingthecurrentissues our Members are facing and the progress the DFAhasmadeconfrontingthoseissues.ForthisissueoftheVoiceMagazine,Ihavedecidedtodeviatefromthis normal path. Understanding the importance of informing Franchisees about what the DFA is working on,wesentadetailed2016yearendDFAemailupdatetoallFranchiseessoIcouldusethisspaceforanotherworthwhile purpose.

Atthisyear’sWWR,itwasannouncedthat,after30years,JimStansikisretiringfromDomino’sandleavinghiscurrentpositionasExecutiveVicePresidentofFranchiseRelations.WhenIheardthenews,IimmediatelystartedanalyzingwhatthismeanstoDomino’sFranchisees.Afterbreakingdowntheimpact,Ilandedontwodistinctiveissues.

ThefirstareaistheimportanceofhavingaFranchiseRelationspositionseatedatthetablewiththeotherEVPswholeaddepartments,whichmakecriticaldecisionsimpactingboththesuccessoftheBrandandthesuccessoftheFranchisees.EversinceDPLLCannouncedJim’sretirement,theDFAhasbeencampaigninghardtohavehispositionfilledbysomeonewhoseprimaryroleisensuringtheFranchiseevoiceisheardloudandclearduring all the phases of the decision making process. WhiletheDFAsupportstheroleofthevariousNationalAdvisoryBoardsinprovidinginputregardingissuesimpactingFranchiseesuccess,Ibelieveweneedsomeoneinvolvedintheveryearlystagesofanybrainstormingor“whatif”discussions.TheDFAfullysupportsCorporate’sdecisiontopromoteTomCurtistofillJim’sFranchiseRelationsrole.

The second area is how Jim was personally key to the successofourFranchiseecommunity.EversinceIstartedleadingtheday-to-dayoperationsoftheDFA,JimhasbeenmydirectDPLLCliaisontoensuretheFranchiseevoicewasheard.Duringmyeightyearsinthisrole,wedidnotalwaysagreeontheissuesimpactingFranchisees.Therewereseveraltimeswhenourrelationshipwastested and we both felt the other person was looking at asituationtooonesided.Iamnotgoingtolie,duringthe“heatofthemoment”onsomeofthesetoughissues;ourconversationsreachedlevelsofdisbelief,frustrationandangerwitheachother.Afteracoolingoffperiod(dependingontheissues,itcouldhavebeenminutes,hoursoracoupleofdays),oneofuswouldreachouttotheotherandsay“whatdowehavetodotomakethisworkoutanddrivetheBrandforward?”NeveroncedidIbelieveJimwouldeverdoanythingintentionaltohurtFranchisees.Iabsolutelybelievehewasthebest

CorporatepersontohelpensureFranchisee’sperspectivewasheardandconsidered,evenwhenwedisagreed.

Personally,IwillmissJiminhisroleasourEVPofFranchiseRelations.IthinkhedidagoodjoblisteningtotheFranchiseesandhadapositiveimpactonensuringourVoicewasheardinAnnArbor.Mostly,IwillmissJimforthepassionheshowedforourBrandoverthe30yearshehasbeenapartofit.IcannotthinkofanyonewhodidmorefortheBrandinsomanydifferentkeyareas.InadditiontohisFranchiseRelationsrole,hewasalsoacriticalpiecetomakingourSafetyandSecuritydivisionanintegral part of taking care of our people and customers. He was also the best person to lead our Partners Foundationtotheunbelievableheightofbecomingaself-sufficientcharityfortheforeseeablefuture.Inordernottobetooselfishwithexpressingmythoughts;Iwanttoallow others the opportunity to share their thoughts and wellwishesforJimasheheadsoffintoretirement.

“Jim’sintegrity,passion,andcommitmenttothebrandhavebeenintegraltoDomino’ssuccessoverthepast30years.Hisleadershipanddedicationhaveinspiredus!Jimhasbeenamentor,anadvocate,afriend,andwewishhimandSallythebestintheirfutureendeavors.”- Paul Mahoney and Lisa Shaevitz

“Jim,Iwishyouallthebest.Overtheyears,youhavetoldmethingsthatweregoodtohearandattimes,youhadtotellmethingsIdidn’twanttohear.Ithasbeenapleasure working with someone who cared so deeply for thebrandanditspeople.Youwillbedeeplymissedandreallyunreplaceable.YoushouldstillshowupatWWR’stosayhello!”–Robert Gavitt

“IhaveknownandworkedwithJimforover30years.TheonethingIcansayaboutJimiswhenthereisatoughsituationorcrisis,heisalwaystherewithhisleadershipand all hands in (in other words when things are F*ed up,Jimisalwaystheretohelp).Iwillnotsayfarewellbecauseitisn’tgoodbye,butCongratulationsandhavefuninretirement.”-Mike Orcutt

Ken’s Korner updates | CEO

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“JimStansikisasuperstarashehasbeenanadvocatefortheDomino’sBrandandallfranchisees.Specifically,hehasbeensohelpfultome,RPMPizza,theMuellerFamilyandtheForum.Overthedecades,Jimhashelpedperfectourfranchise’ssecurityandsafetyprograms,identifiedwaysforbestpracticesharing,createdthesuccessionplanagreement/processaswellastheBlueprintForProfitprogram,spearheadedthePartnersFoundationandinspiredustoinitiatethePartnersFoundationMuellerFamilyEndowmentFundandwheneverdisasterstrikes,Jimcameselflesslytoouraid.

Perhaps a highlight was when 86 stores closed from Katrina,Jimarrivedin2daysandtoldmehewouldbemypersonalassistantanddoanythingIneeded.Ourgoalwastobethefirststoreopenafterthestorm,butweneededourstoredumpstersemptied.Hefoundanothercompany,paidthemtocometoourstoresandpersonallyloadedover7loadsofexpiredfoodandgarbageintothedumpster.Thestore,operatingonjustageneratorandimportedwater,wastheveryfirstfoodestablishment…openingweeksbeforeevenMcDonalds.JimStansikisatrueDominoidandasolidfamilymanofgreatcharacter.”- Glenn Mueller

“Justlikemanyfranchisee’s,Jimhasbeenaninspirationandadvocateformeovertheyears.OneofthemostmemorablemomentsofmycareerwithJimwasaftertheTwinswontheWorldSeriesin87.JimandIparticipatedinthebattletoendallbattles“BattleRoyale”inourspacioushotelroominBloomington,MN…refereedbyGaleEbert.Galegotknockedoutinthefirstround(forpoorofficiatingandlaughinghysterically),whileJimandIcalleditadrawafterhebrokemynoseandbentmypinkie(atleasthedidn’thitmewithametalchair)!Bestwishes,Kruser“- Bill Kruse

“For25years,IhavewatchedJimnavigate,mitigateandattimesleapfrogintosomeverytightandI’msureveryuncomfortablesituations.Tomysurpriseandamazement,healwaysseemedtolandsoundlyonbothfeet.Inmanyways,Jimhasbeenlikeabigbrothertome…firmlybutgentlyshuttingmedownwhenImostneeded it and always knowing he had my back behind

closeddoors.Therehavebeenmanyoneonones,mantomanconversationsthathelpedmeunderstandhowimportant it is to be not only present but engaged with ourpeople.Idothesame,justasJimhasdonewithme.

Jimmaybehanginghiscleatsuponthewall,butheisnotleavingthegame.ThegameIamreferringtoisthe”PeopleGame”.Helovespeople,herespectshardwork.Iknowinmyhearthewillalwaysmaketimeforthepeoplewhohehasservedandworkedsohardforhisentireadultlife.Jim,I’msorrytosay,butyouwillalwaysbeamanwhoisonephonecallawayfromme…it’snotoverwithus.” – Parry Zielinski

“JimhasbeenarockfortheFranchisees,hehasalwaysbeenanadvocatesteadyenoughtowithstandeverythingthatcomesourwayingoodorbadtimes.Hisnononsenseapproachandabilitytomanagearelationshipbuiltonintegrity,honestyandfollowthroughisthereasonsomanyofusasfranchiseeshavemaintainedfocusonwhatreallymatterstobesuccessfultogetherina franchise community. Jim is a part of all of us now and whilehedeservestoenjoyhisretirement,Iimaginewewill all be bringing him into the business in one way or another.IconsiderJimaclosefriendandallyandhaveenjoyedeveryinteractionwithhimoverthesethreedecadesofourjourneytogether.HeisapartofourfamilyandIdon’tthinkthelastchapterinourrelationshiphasbeenwrittenyet.”– Dan Hosseini

“Jim has been a true mentor to me throughout my career. WhenIwaswithChairman’sCircleFranchiseeJeffLitmanfortenyears,ImetandlearnedhowpassionateJimStansikis.Hecameoftentoourmarketandtouredourrestaurants.Ilearnedfirst-handwhatgreatcharacterhehadthroughsomeofthetestingweweredoing.ThenIhadthegreatprivilegetoworkforDPLLCfortenyearsandmuchofitwasactuallyworkingforJim.Iremembercountlessdayswherewewerefocusedonhowtosolveproblems for the franchisees and he taught me to be passionateforothers!

Theselast8yearsasafranchisee,itallcamefullcircleandIwasabletohaveJim‘ssupport.WhenJimwalksintotheroom,everythingisgoingtobeOK!Hewillbe misseddearlyasaleaderbutmoreasafriend.”- Shane Casey

“When he came to Wellington,Ohiotodoorhangwithme,IbroughthimtoasitewechoseforanewstoreinOberlin,Oh.ThesitewasaC-storeandthespaceanoldautomotivegarage.Whenwewentinside,therewasaboatstoredinthere,anoilchangingpitandaplethoraofpieces and parts from cars laying all around. He looked around,thenlookedatmeandsaidifIcanturnthatplaceintoastorehe’llbuymeapieceofpie.Well,wedidturnthatoldgarageintoaniceDomino’sstoreanditisstillthebestpieceofpieI’veeverhad!”-Steve Gfell

“JimyouhavebeentheconsummateprofessionalduringyourentirecareerwithDomino’s.Youhaverepresentedour brand in the highest fashion while always being arespectfulandhelpfuladvocatetoourfranchisee

updates | CEO

community.Marilynjoinsmeinwishingyougoodhealthandmuchhappinessasyoumoveontothenextphaseofyour life. Thanks for being such a good friend these past 30+years.” – Jeff Litman

“First,thanksforchampioningandsupportingthefranchisees and their businesses and looking for ways to getto“yes”.IalsowanttothankyoufortheleadershipprovidedtoPartners,itwouldnotbetheorganizationitistodaywithoutyou.GoodluckonyournewadventureandGodBless.”- Alan Murph

“ThephraseImostassociatewithJimis,“I’llcallyourightback.”andthenumeroustimesIstayedbythephonewaiting☺.Allkiddingaside,IwanttothankJimforallhehasdoneforfranchisees.Iwillalwaysbegratefulandthankfulforbelievinginmeandsupportingmeandmyfamilythroughthemostdifficulttimeinourlives.Godblessthenextchapter.Wishingyou&Sallytheverybest!!”– Susan Graves

“WithindaysofstartingasAreaSecurityDirector,Jimwasontheroadsolvingproblemsforfranchiseesandstoreteammembers.Hispractical,quickresponse,nononsenseapproachhasnotchangedinover30years.HehasloggedmorestorevisitsinmoreremotelocationsthananyDPZleadershipteammember.Andthosevisitsaresomethingtosee–hisenthusiasmforteammember’sstoriesandsuccessesisobvious.Whatagreatrolemodel–smart,persuasive,agreathusbandanddad,akind,andgenerousperson.IsayweneedmoreJimStansiks!Oh,andthedudetellshilariousself-deprecatingstoriesliketheoneabout…”– Gale Ebert

“JimStansikisuniqueperson.Nomatterwhoyouspeakto...insideoroutsideofourcompany,theyallsaythesamething:Jimisspecial.IamalwaysintriguedwheneveryoneIcomeintocontactwith…saysthesamethingaboutthesameperson.WhenIreflectonwhypeoplesaythataboutJimStansik,thefollowingcomestomind:

He’saguythateveryonecanrelatetobecauseheisgenuine.Youknowhowhefeels,becausehetalksstraight.Youknowhowhecares,becauseheiskindandthoughtfulwitheveryoneateverylevel.Youknowhehonorscommitments,becausehedoeswhathesayshewilldo.Youknowheisalwaysaccessibleforadviceorhelp,becauseheanswershisphone.Youknowyoucantrusthim,becauseheisapersonofhighintegrityandcharacter.Youknowheisathankfulperson,becausehetellsyou...andhedemonstratesthanksgiving.Youknowheiscommittedtohisfaiththroughhisactions.Youknow he is a great father and husband by looking at thoseheisclosestto...Molly,Paul,Pat,andSally.

He has been the face and the heart of the leadership of the company. There is no task too big or too small for him.EveryonematterstoJim,regardlessofposition,title,orexperience.Hehasbeenpresentatmeetings,visibleinstores,andavailablewhenneeded.HehasservedasanadvocatefortheFranchiseesasapartoftheLeadershipTeam for many years. He has been a cornerstone of our brandinmanyways.Hisshoeswillbedifficulttofill!

Jimgivesusall,suchagreatexampletoaspiretoachieve.Heisagreathumanbeing.Heisagreatrolemodel.Hehasbeenagreatmentortome.WehavesharedalotofmemoriesthroughDomino’sPizza.Iwillmisshissmile,bighandshake,andpositiveattitude.Mostall,IwilljustmissMr.Stansikbeingaround.WeloveyouJim!”- Jason Shifflett

“JimStansikhasbeenagreatexampleofwhatisrightwith our Brand. He has always shown integrity in his roles overtheyears.HehashadthetoughjobofbalancingtheneedsoftheBrandandCEOwiththeknowledgeofhowtheFranchisecommunitywillreceiveitandworkthroughit.Therehavebeentimeswherewehavehadtodisagree on issues pertaining to the Franchise community butrarelydiditaffecttheworkingrelationshipbetweentheDFABODandJiminmytenureasBoardPresident.We learned that it was okay to agree to disagree when necessaryandmaintainourrelationship!Ithasbeenmyhonor the last four years to meet with Jim on Franchisee issueswithKenPeebles.Themeetingshavealwaysbeenpassionateandwhenpossible,productive.

AsamemberoftheSupplyChainAdvisoryCouncil,Ihavewitnessed Jim on countless occasions point out to the SCCteam,“torememberthattheFranchiseesareourcustomers and the results of decisions we make in that roomaffectthestoreoperators.”

IwillmisstheanecdotalconversationswewouldhaveinAnnArborwhichinvariablybeganwith,“LastSaturdaymorningIgotupearlyandheadeddowntoHomeDepot…”WellJim,youwon’thavetowaittillSaturdayto begin your honey do list. EverydaywillbeSaturdayforyousoon!ThankyouforyourdedicationandservicetotheBrand.YourepresentedTom,Dave,andPatrickwell!Bestwishes to you and your family onyournextadventure!!”-James Gerety

Ken PeeblesChief Executive OfficerKen@dominosdfa.com

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| Jim Stansik

Jim Stansik

Title: ExecutiveVicePresident,FranchiseRelations

Company: Domino’s

Age: 61

Family: Wife:Sally,Children:Paul,Patrick,Molly

Years with DP: 31

Boards: Chairman,Domino’sPartnersFoundation

Awards/Accolades: Gold Franny 2015

Domino’s Career Path: In1985,IstartedastheSecurityDirectorfortheMidwestRegioninChicago.In1986,ImovedtoAnnArborasSecurityDirectorfortheWorldResourceCenter.In1987,ImovedbacktoChicagoasAssistantVicePresident,workingwithGaleEbert.In1988,ImovedbacktoAnnArborasAssistanttoMikeOrcuttthethenVicePresidentofOperations.Iheldvariouspositions,learningallaspectsofthebusiness.IhaveworkedwithPhilBressler,DaveBlack,TomMonaghan,StuartMathis,DaveBrandon,PatrickDoyle,andRussellWeiner. Key Accomplishments: Biggest accomplishment was the successful approvalofanamendmenttotheStandardFranchiseAgreementchangingtheNationalAdvertisingrate. Biggest Mistakes:AchievedDiamondStatusintheHiltonHonorsprogrambystayingwaytoomanynightsinHamptonInns. Formative Influence/Event:Many.First,waslearningfromTomthatourjobsareaboutsolvingproblems,notmakingexcuses. Local Organizations Involved In:CoachedT-Ball,LittleLeague,Kids’HockeyandFootball,InvolvedinBoostersforHighSchoolAthletics. Three Highest Priorities in your Life:Faith,Family,Fun Best memory at a store?Gettingaphonecallfromthethen-CEOwhilemakinganItalianOriginalspizzaastheCEOwasaskingwhoapprovedtheintroductionofthatproduct. Is there a mentor who has attributed to your success? What is the best advice given to you?Many.OnewhoreallyhelpedmegetstartedwasMackPatterson.Ialsohavetomentionmywifeof34years,Sal,whogivesmeadvicewhetherIwantitornot. How would your childhood friends describe you during your “early days?” Would they be surprised by your success in Domino’s? They wouldsaythatIwascompetitive.Idon’tthinkanyonecouldhaveeverimagined my career would turn out like it did. What does it take to be successful in Domino’s in this day and age?Ithinkyoureallyhavetohaveapassionforservice,trulyhavetocareaboutyouremployees,andhavetobecommittedtoexecutingtheDomino’sSystemataveryhighlevel. During the years you have been with Domino’s, what experience/event has made the greatest impact on your life?Non-Domino’srelated:

MikeOrcutt,RitchAllison,ScottHinshaw,JimStansik,PatrickDoyle,RussellWeiner

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Thebirthofmythreechildren.Domino’srelated:Sadly,attendingmorethanonefuneralserviceforaDomino’sTeam Member.

You are a workaholic like many Franchisees. When you have an open weekend, what does your“recharge the battery“ weekend look like? Sal and Tucker and sometimesSal’sDad,ArtJohnson,driveuptotheupperpeninsulaacrosstheMackinacBridgetoourcottageonLakeMichigan.Longbikerides,swimsinthelake,timeinmyshopworkingonoldcars,outsidefromsunuptosundown,BBQdinnerandmaybeacocktailontheporchwith good friends Di and Tom Boozer. Where do you want to be in 5 years? Fishing Is there anything else you want others to know about you, either personally or professionally?IwantthemtoknowhowmuchmyentirefamilyappreciatesthehardworkofeveryFranchisee,storemanager,andtheirteammembers.Thisistrulyanamazingcompany,andlikeIhavesaidmanytimesbefore,IhavethebestjobatDomino’s.

You have been a key part of the Partners Foundation charity for many years. How did you get started with that organization and what are some of the highlights from your time there? Patrick Doyle has said repeatedly thatifyouwanttomakeanimpactatDPZ,youshould“findsomethingthat’sbrokeandfixit”.Earlyinmycareer,IwasluckytobeinfluencedbygreatoperatorslikeMackPatterson,BillKruse,GaleEbert,MikeOrcuttandFrank Meeks who constantly reminded me that managers were(are)thefoundationofDomino’s.Iwasanearlysupporter of Partners as a way to support the people whomake,bakeandtakeourpizzas.ThereweresomeleadershipissuesthatneededtobeaddressedandIfoundmyselfinpositionswhereIcouldhelpPartnersfinditsdirection.MyproudestmomentscameasweworkedtocloseoutthePartnersEndowmentandtheincrediblygenerousresponsefrommyfriends,theFranchisees.

Another key role you have held with our Brand is in leading the ever important Safety and Security department. What are some of your proudest memories?IgotmystartastheSecurityDirectorintheMidwest

RegionworkingwithGaleEbert.HetaughtmealotaboutDomino’sandisanamazingOperator.MackPattersoncalledmeoutofthebluemyfirstweekinChicago and asked me to come to Champaign to assist withadriverrobbery.Ijumpedinmycar,showeduphours later and was able to help the local Police put togetheracaseresultinginarrestsandconvictions.MackandIstartedarelationshipthathaslasted31years.That’sdefinitelyamemoryofwhichI’mproud.

IalsorecallspendinganightontheroofoftheDrakeUniversitystorewaitingforsomerobberstoreturn.Theydidn’tandIthinkwewereallhappytheydidn’t.

You are on a cross-country van ride with a group of Dominoids. Who is most likely to... Get lost and run out of gas? Make everybody laugh? Have the best stories? Gain everyone’s attention when they speak? Be the prankster? Gives pearls of wisdom? Most likely get you out of a speeding ticket?” Ilovedrivingandrealizedearlyonthatspendingtimein the car touring stores is a great way to get to know people.AsaSheriff’sDeputy,Ispent8hoursadayforfouryearswithmyverycapablepartner,MarkCurby.Soforme,drivinghasalwaysbeenanimportantopportunitytobuildrelationships.

Runoutofgas?SuzanneVanBelken.Also,shedidnotlookattheroadbutinsteadatwhoeverwastalkinginthecar-whileshedrove!

Makeseveryonelaugh?ScottHinshawisbyfarthefunniestOperatorinDomino’s.Hisimpersonationsare spot on and hilarious. He calls me about once a monthwithawellpracticedversionofmanyDomino’spersonalitiesandcanmakeanyonelaugh.

Bestwarstories?Myoldfriend,GeorgeRalph,hasseenmoreinhislongcareerinDomino’sthanjustaboutanyone.HehelpedstarttheProtectiveServicessectionin1984anddealtwithmanyofthehistoriceventsthathaveoccurred.HetaughtmehowtobeaDetective

| Jim StansikMikeOrcutt,RitchAllison,ScottHinshaw,JimStansik,PatrickDoyle,RussellWeiner

RussellWeiner,ScottHinshaw,JimStansik,PatrickDoyle

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inWashtenawCounty,andkneweverythingasoneofmymentors at DPZ.

Everyonelistensto?Oneofthe“Experts”IrelyonisJoeDevereaux.HeandIstartedaboutthesametimeandIhavereliedonhisexperienceaswellasadvicemyentirecareer.Joeknowsthecontract,hasbeeninvolvedineverymajordecisionaffectingourFranchisees,andcaresdeeplyaboutourFranchisees.IalwayslistenwhenJoegivesmeadvice.

Theprankster? Solano has pranked me the best of anyoneatDPZ.HecameinandmadeinnovationhappenwhenwereallyneededitandhelpedgetDevelopmentbackontrack.HeshouldbeawarethatIintendtopayhim back for his last prank. He knows what that means.

Pearlsofwisdom?Ihadsomeincredibleroadtripswithmygoodfriendandadvisor,RogerGallerini.HetaughtmehowtoactivateDMA’sandwasabigpartofoursuccessbackinmyVPdaysinthegreatMidwest.IlovedtheroadtripswithoneofthebestRegionalTeamsever,BillMitchell,AnnaSchmittHeatlie,PatThomasandLoriBohlen. All great car mates and incredibly talented people andLoriBcancutabirthdaycakelikenooneIhaveeverwitnessed!JulieGatesandIstarteddoing“BackWoodsTours”travelingtovisitstoresoffthebeatenpathwhereweranintomanyinterestingpeople.

Getoutofaspeedingticket?TRMinick,themanwhohiredmeatDomino’sprobablyhadthemostexperience.Helikedtogetplaces...fast!TRcalledmetocomejoinhimatDP.IwantedtostayattheSheriff’sDepartmentandsaidNo!TRcamebackoveraweeklater;wediscussedtheopportunityandthatnight,mywifeSalofferedherfullsupportforachangeincareer.Ioften

think about howluckyIamtohavehadTRMinickasasupporter…andIamsothankfulthatWEcametoDomino’s!

You are known for having great Domino’s analogies involving dogs, sports, old cars, and police officers. Share a couple with us.Iseemtoinclude dogs in most. Current favorite:Mydog Tucker is so loyalandlovestodoanythingI’mdoing.Whenwegobirdhunting,helovestorunfreebutalwayshuntsclosetome.Ihuntwithsomeguyswhosedogsrunawayassoonastheyareletoutofthecrate.First,mywifewouldneverletmeputmydoginacrateandsecond,thosedogs running away remind me of our managers who leaveourstoresforanewcompetitorassoonasthey

| Jim Stansik

Top:Molly,Patrick,Paul,Sally&Jimwithdogs,Romeo&TuckerBottom:Molly,Jim,andSally

Top: Jim and wife Sally in CaboBottom:Sally,Patrick,Molly,PaulandJimatMolly’scollegegraduation

Top:Jim,Patrick&Paulcuttinggrass20yearsagoBottom:Jim&MollyatHarvardfootballgame.

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recruit them away,becausewe don’t treat them or pay them right. Take good care of your people and they tend tobeveryloyal,long-term team members.

Ialsolikeoldcars. An old car

can be restored andlookincredible.Eventhoughit’sold,itcanbespotless,organizedandlooklikenew.Samegoesforourstores.

You have been part of more WWRs than just about anybody in the history of Domino’s. What is the funniest moment and what is the biggest highlight you can remember happening? Whenwegaveawaythecarin

Vegas years ago and the winnerjumpedinthepooland swam out to the island to claim his prize.

Butofcourse,thisyearwhenIreceivedaGoldFranny is by far the most memorable.Mywife,Salandfavoritedaughter,Mollywere both there. Mike OrcuttintroducedmeandPatrick handed me that trophy.Ididnothaveanycommentsprepared.Istole

a couple thoughts from Stan Gage,don’tquitanddon’tget

fired.SalmadesureIdidn’tquit!BestmomentofmytimeatDomino’s.

What was the toughest Domino’s phone call you have ever received?AnytimeaTeamMemberisinvolvedinaseriousincident,Igetacall.Ihategettingthosecalls.

What is the best Domino’s phone call you have ever had to make?BestpartofmyjobiscallingtheManagerofthe year. Best day of the year.

Over the years, who in the Domino’s family has been the biggest influence on you? Professionally? Personally?

Professionally: SheriffTRMinickofferedmemyfirstundercoverassignmentwhenIwas21.Hereallyhelpedmemature,he’sarolemodelofwhatamanshouldbe,andhecoulddrive!

MylongtimeassistantAmyJoissimplythebest!Iam not easy to schedule and like to make last minute

| Jim Stansik

Top: Jim and wife Sally in CaboBottom:Sally,Patrick,Molly,PaulandJimatMolly’scollegegraduation

Top:Jim,Patrick&Paulcuttinggrass20yearsagoBottom:Jim&MollyatHarvardfootballgame.

Top: Jim and his dog Tucker Bottom:Jimatcompletionof61milebikeon61stbirthday

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| Jim Stansik

changes. She is always ready for a switch and knowsmealmostaswellasSal.Iwouldnothavebeenontimeanywherewithouther!Andshemakesthebestcookiedoughinthecountry!

MarkCurbyandIlearnedtobeDeputiestogether.Hehadmyback,hewasastrongwrestlerandwasn’t shy.

DaveBrandongavemeachancetoworkwithhimandIlearnedaton.Heisanincredibleleaderwhotaughtme change is good.

HardnottolisteveryFranchisee,butFranktaughtmetonotbea“bureaucrat”...Orcutttaughtmetheoperationandpassion...Ebertshowedmeyoucouldberealandsuccessful...Kruseisafriendwithazestforhavingfun,somegreatmemories...JoeRomanoisasmartbusinessmanwhointroducedmetomyoldestfriend,literally--JoeDocMaueris102andI’mproudtohavehimasafriend...Parry.Z,JasonShiffletandElsadigkeepmeintouchandkeepmyfactsstraight.Icouldgoonandon…

Personally: Mysister,Pat,wasabiginfluenceonmeasayoungman.She was always there for me.

Mycollegefootballcoach,GeorgeMannstookapersonalinterestinmeandhelpedmegetdraftedin1977.Hetaughtmethathardworkpaysoff.

WadeOneyreallyshowedmebyexamplehowtohaveaserviceattitude.

Mylovelywifehasalwaysbeeninmycorner.Shegivesgreatadviceandusuallyagreeswithmeonmosttopics.Usually.

Lastly,I’dliketothankmykidsPaul,PatrickandMolly.Theynevercomplainedwhentravelcalled.Theygivemegreatadviceandsupportand,alongwiththeirMom,arethereasonsIamwhoIam.Loveyouall.

Best Advice you have ever received was from whom and what was it? BestAdvice:MyDadtoldme:Lookineverydoor.Didn’tgetitforalongtime,butfinallyrealizedthatitmeanttocheckouteveryopportunity,lookineverydoor.Youdon’thavetostay,buttakealook.Iwouldn’tbeheretoday,enjoyingthebestjobinDomino’s,ifIdidn’t.

Remaining top three things still left on your bucket list? Havethatonegreatdog,onethat’salegend.I’mgettingablacklabpuppyassoonasIfindthe“one.”RidemybikeacrossMichigan’sUpperPeninsula…240miles.RetirewithSal.

So... you gonna change your cell phone number when you retire?Nah,butlookingforwardtoforwardingthecallstoTomCurtis.He’lldoagreatjobastheRelationsleaderatDP.IintendtokeepthesamenumberandhopeIdon’tforgettobringthephonealongonnewadventures.

Thankyouforthisopportunitytosaygoodbye.Ihavebeenblessedbeyondanyexpectation,thefriendsIhavemetandmadethruDomino’swillbefriendsforever.ThankstoKenPeeblesforbeingahonest,fairman.Wemaynothavealwaysagreed,butItrusthimandknowhehas the Franchisees and the brands best interest at heart.PleasegiveTomCurtisthesameopportunityyougaveme,youwon’tbedisappointed.

Stansik Family

JimatthefinishoftheIcemanMountainBikeRace

Jim and Tucker in the UP cross country skiing

Jim and Tucker in the UP cross country skiing

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“Training:theactionofteaching a person a skill or type ofbehavior.Asimpledefinition,requiringeffort,planningandconstantfollowup.MyentireDomino’s career has been spent tryingtoidentifywaystotrainefficientlyandthoroughly,withoutcompromising the promise of havingfun.Afterall,weareDominoids!Alittleoverayearago,IjoinedBrianBaileyandTeamNewMexico.Comingin,Iwaschallenged with building a consistent training program. Traininghadbeenestablished,butitneededmoreorganizationandconsistenttracking,whichisa challenging task when you are agrowingcompanycoveringanentirestate.ThegreatthingwasHPU had already been created and it encompassed how we wanted totrainasacompany.Wejustneeded a roadmap to get there.Ourplacetostartrestedwithourleadershipteam.Inorderfor any training program to be successful,upperleadershipmustunderstand what the program coversandhowitworksatthestorelevel.Thefirststepwasfor each of them to complete theprogramthemselves.Everyregionaldirectorandsupervisorcompleted HPU. They watched thevideosanddidthecoachingguides as if they were a new teammember.Thisgavethemaclear understanding of what the storeswouldhavetocompleteasthey hired new team members. Icannotreiterateenoughhowthis step helped set the tone for our company. Many of our

GM’s were surprised to see their Supervisoractivelydoingthetraining. This helped to bridge the communicationgapforsure!The other component to our success was ensuring all current team members completed HPU. Regardlessoftenure,eachteammemberwasrequiredtogothroughtheentireprogramasarefreshercourse.Irolledouta3-monthcalendarthatcoveredtrainingforeachCSR,DriverandManagement Member. This calendar was posted in store andtrackedthroughPWRforcompletion.WehavesincebegunusingthenewHPYoutrackingprocess,whichisamazing.It’sacustomizable training program includingaquickviewtotrainingcompletioninstores.With47stores,thisisaone-stopplaceleadership can go for follow up.Iusethetrackingprocesstoidentifystoreswhoaresurpassingexpectationonexecutionaswellas those that may be struggling. It’sgreattohavepeertopeersupport when a store is struggling. Thereissomeoneavailablewhoisasuccessstorytoaskquestionsand help them with their obstacles.Iconsistentlyfollowupthroughstorevisits.Ifmylifewasasongitwouldbe“OntheRoadAgain”!IntheyearI’vebeentraining,Ihavecoveredover45,000miles!Ivisiteachofourstoresatleastonceevery60days.Beingina store and working with our peopleisoneofmyfavoritepartsofthisjob.Itnotonlysupportsthetrainingprogram,butitbuilds my credibility with our team.Myvisitsarestructuredaroundoperationsaswellasteammembertraining.It’sgreattosee training come to life when you are in a store talking and observingwhilealsoworkingsideby side with the team. The best part is when team members come

upandsharewhattheyhavelearnedandwhattheyloveaboutworking for our company. Great trainingbuildsgreatretention!Asacompany,ourretentionhascontinuallyimprovedthispastyear.Inadditiontoretention,ourcompanyhasalsoseencontinuedsalesincreasesandserviceimprovements,whicharebothresults of well-trained teams.Another way we follow up is ourquarterlyGMrally.Theseare used to bring our 47 GMs as well as the leadership team together to train and collaborate. Wecovertrainingtopics,bestpracticesharingandbuildingactionplanstotakebacktotheirteam.Ourrallieshaveamessageofconsistency,companycultureandpassion.Agreatexampleofthis is our company’s commitment toPartners.OurPartnersraffleshaveraisedrecorddollars!That’sjustoneexampleofateamcoming together with passion to reach a goal.OurmostimpressivecompanyresultsoftrainingareourOERscores.Wehaveremainedconsistentlyabovea4.1OERaverageforalmost2years.Thisisa direct result of in store training. RegularProductQualityclassesare held in stores to reinforce whatislearnedthroughHPYou.WhenIaminthefield,IconductaSOERineachstoreasIvisitthem.ThisislikeaminiOERclassineachstorewithmultiplepeople.Duringeachvisit,wereviewourcompany systems and standards to ensure teams are working togethertoachievegreatresults.Thenewestadditiontoourcompany training program is the newManagementDevelopmentProgram(MDP).Asacompany,wearestartingallcurrentAssistant Managers in the programonNovember7th.Weareveryanxioustogetthisgoing.

training |

TrainingBy: Cyndi Tweet

The Voice / dominosdfa.com

DFA 15

Thispiecewillcontinuetobuildour bench strength as well as consistency in how we train our futureManagers.Onceagain,thiswill be a calendarized process the entireteamwillcompletetogetherallowingustogivefeedbackandsupport each other. The MDP has been restructured andisdesignedtoattackManagement training in the store. There are fewer classroom activitiesandmorehandsoninthestorewithafantasticweeklyevaluationprocesstotrack

progress.Iamafirmbelieverthat the ease of use this program provideswillenablethenewestofGM’stolead.Wediscoveredthis as our company has grown. WehavenewlypromotedGMswhowerenottrainedorequippedwith the knowledge to be fully successful in their new role. We haveaconstantdrivetogiveeveryonetheknowledge,skillsandtoolstodotheirjob.MDPwillbe key in doing so.Training: Something that if donewrongORrightwillhave

consequencesonyourresults.Youmuststartwithaplan,makesureeveryonehasboughtintotheplan,movetotheexecutionofthatplanandALWAYSfollowup on the plan. While it has not alwaysbeenaneasytask,therewardsfaroutweighthebattlescars. The belief of my team and thesupportofmyfranchiseehavemademerealizeeverybitofefforthas been worth it.

Cyndi TweetFieldTrainer,TeamBailey

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Franchisees Names: Mike McDermott and Beth McDermott

Title: Franchisee

Company: Lewistown Pizza and Gulf Coast Pizza

Age: Mike 51, Beth 50

Family: Daughter, Kelsey

Years with DP: Both started in 1985

Years as Franchisee: 22

# Stores: 3

Store Locations: PA & FL

# Team Members: 55

Boards: Mike was on the TAB for several years. None currently

Awards/Accolades: 5 Gold Frannys and the Richard P Mueller Service Award

Domino’s Career Path: MywifeBethandImetinaDomino’sPizzastoreinJacksonvilleBeach,FL.BethcameintoapplyforadrivingjobandIwasthestoreMITatthetime.Shedroppedofftheapplicationandwentbackouttothecarwhereherfriendwaswaiting.Herfriendtoldhershewasgoingtomarrythatguy.Afewyearslater,thathappened.WeworkedintheJacksonvilleareacorporatestoresforthenextyear.AformersupervisorhadtransferredtotheWisconsinareaandrecruitedbothofustobestoremanagersthere.WemovedtoWisconsininFebruary.ComingfromFlorida,thatturnedouttonotbesuchagoodidea.WemadeplanstomovetoLasVegastoseewhatadventureswereoutthere.Unfortunately,wealreadyhadplansintheworkstorelocatewhenScottHinshawwaspromotedtosupervisorofourarea.Weregrettednothavingmoretimetoworkunderhisleadership.

WeworkedoffandonatDomino’sinLasVegasandtheSeattleareaoverthenextfewyears.WhenthestoreinBeth’shometowncameupforsale,wejumpedatit.LewistownisasmallruraltowninPAwithAmishbuggies rolling through and surrounded by dairy farms. We took the underperformingstoretoaveragemorethandoubletheDMAaverageinanareaofunder11kaddresses.Therewasnotalotofgrowthpotentialinthatarea,soweremainedasinglestorefranchiseforabout18years.We also had a brief partnership in a store a couple hours away during thattime.

Wewerestartingtogetrestlessandwerelookingforotheropportunitieswhen the stores in Florida came up for sale. We were looking for other opportunitiesandthePAwintersweregettingoldtoo.WewereabletoleavetheLewistownstoreinmybrother,Matt’scapablehands.Thecrewwasveryexperiencedwithsometeammembersbeingwithusfor12plusyears.TheLewistownteamhasbeenabletonotonlymaintainsales,butalsocontinuetoincreasethem.Weoriginallybought3storesintheTampaDMA.Wesoldonetobeabletohavemoreofanimpactonthetworemainingstores.Itwasadifficulttimeinthebeginning.Salesdidnotmoveupandstaffingwasahugeproblem.Wehavenowdevelopedagoodmanagementteamandarereapingthebenefits.Sales

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Mike & Beth whentheyfirstpurchased their storeinLewistownin1993

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areupandwearemaintaininggreatoperations.

Biggest Mistakes:WhenweboughttheFloridastores,wewerenotpreparedtoexpandthatfast.Wedidnothaveateaminplacetohelpwiththetransition.Thestoreswererunprettypoorlyatthetime.Wejustwerenotabletoquicklymakeabigenoughimpacttoelevatetheoperationsofthestoreuptoourstandards.Itwouldhavemadeahugedifferencetohaveafewpeoplethatwereheretohelp.Beingover1,000milesfromourfirststoredidnothelp.Ourexpectationofbeingabletoturnthestoresaroundasfastaswehadwantedwasjustnotrealistic.

Formative Influence/Event: We won a Gold Franny in ayearthattheincentivewastoattendapartyatthecurrentCEODaveBrandon’shome.Wemetfranchiseesthenfromaroundtheworld.Weleftthateventreallymotivatedtobethebestwecouldbe.

Highest Priorities in your Life: 1. Guiding our 18 year old daughterasshefiguresouttheworldandherplaceinit.2. Taking care of our team members and to show them the path to further their careers with Domino’s Pizza. We havehad4ofourmanagersbecomefranchisees.

Is there a Franchisee mentor who has attributed to your success as a Franchisee? What is the best advice given to you?Therehavebeenmanyfranchiseeswehavemetalongthewaywhohavecontributedbitsandpiecestoourwayofthinking.FrankMeekswasabigmotivatorinourearlydays.Ascorporateemployeesinthe80s,we would always talk about trying to become one of hismanagers.The5Krunhehadatmanagermeetingskindofscaredus,though.Therearemanyfranchiseeswehavelearnedfromandsoughtadvicefromalongtheway.Formerfranchisee,GregGinnwasalwaysagreatsoundingboardandawealthofknowledge.BrianEdler’senergyinbuildinghiscompany,andhismanyinnovationsareveryinspiring.Heisconstantlythinkingoutoftheboxtoovercomeobstaclesorimprovehisoperations.MikeRompelisanotherfranchiseethathashadaninfluenceonus.BethhadtheprivilegeofworkingwithhiminLasVegas.Theywerebothmanagersatthetime.Thepathhehasledisinspiring,butnotsurprising,andthesuccesshehasachievedinHawaiiisnothingshortof incredible. There are so many more franchisees that havehelpedusalongtheway.Wereallyhavenotmeta franchisee that has not been helpful and generous of theirtime.

How would your childhood friends describe you during your “early days?” Would they be surprised by your success as a Franchisee?Idon’tknowaboutBeth,butIamsurethatmychildhoodfriendswouldbesurprised.Webothhavealwaysbeenhardworkers.Wehavealotofconfidenceinourselvesandbelievewewilldowhateverittakestogetpastanyobstacleinourway.

What does it take to be a successful Franchisee in this day and age? There is no magic here. Consistent great service,superfriendlyteam,andtakingcareofyourpeople.Westartedinthe1980swhenTomMonaghanwasstillwiththecompany.Everymanagerrallythathe

wasat,hewouldpreachPSIandhandlingtherush.Thatisstillwhatweareallabout.Wetrytoinstilltheimportanceofprovidingagreatexperienceforourcustomers.Therearemanycompetitorsthatdon’tdothis.Wejusthavetobebetterthantheyare.

REIMAGING

How many stores do you have with the new Pizza Theater image? How many are reimaged?Wehave2storesreimagedandarerelocatingourlaststoretoafreestandingstorewithdineinanddrivethru.

How many relocated? 1 already and one more will be done shortly

If you had to do it all over again, what would you do differently? Weshouldhaveexpandedearlier.Wewerea single store franchisee for basically 18 years.

Any tricks you can pass on to help your fellow Franchisee? Therereallyaren’tanytricks.Ithinkitisveryimportanttostayfocusedonthebasics.Itisnotglamorousorexcitingalotofthetime,butwetrulybelievethisissoimportantforourcontinuedsuccess.

MANAGEMENT

As an operator, what are the two most important things you rely on from DPLLC? Maintain a strong desirable brand.Theotherisreliableservicefromthecommissary.

What is your management method/style? Weareveryhands on. We won’t ask someone to do something we wouldn’tdoourselves.Weareinthestoresallthetime.Bothofusstillgetthatexcitementatthebeginningoftherush.Webelieveinthephilosophyoftakingcareofourpeople and they will take care of our customers.

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franchisee | Mike M

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How do you find capital for expansion? We don’t really likedebt.Wepaycashformostofourneeds.Wehaveused local banks mostly when needed.

Are there any new safety procedures you have recently implemented in your stores?WehavestartedtousetheHPYOUseriesofvideosandareintheprocessofrecertifyingourdrivers.

How does your membership with the DFA benefit you? Ithinkitgivesavoicetothesmallerfranchisees.Theeducationalwebinarsandemailsareagreatbenefitalso.

TEAM MEMBERS

With business growing across the country, what are you seeing in your market? What tools are you using for recruiting, hiring, and retention? We use the ATS tool. IthasactuallybeenbetterthanIexpectedatbringinginapplicants.

What impact has the connections with other Franchisees in your region made on your organization? Being a Franchisee helps you realize that you are not inthisalone.WehavemadefriendsinbothDMAsandhavebeenabletolearnfromtwodiversegroupsofpeople. There is a wealth of knowledge in the Franchisee Community.Ifyoudon’tknowtheanswer,someonearound you probably will.

How have you handled rising employee costs? Fortunately,saleshavegoneupenoughtoabsorbanyemployee costs. ACA is our biggest concern now.

BOTTOM LINE

Overall, 2016 has been a very good year for the Domino’s Brand. Are there any obstacles you overcame? Are there any you are facing in 2017? The ACA is going to be an issue for 2017. We are right at the pointofbeingconsideredalargeemployer.Wearestillunsureexactlyhowmuchofanimpactthiswillhaveonus.

How do you measure your growth? By sales increases. Wemaypurchaseastoreinthefuture,butourbiggestfocus is on building sales.

Where do you want to be in 5 years?IkeeptellingBethwewillretirein5years.EachyeargoesbyandIkeepsaying5years.Ithasbeenarunningjokeforyears.Thisisallthatwehaveknownforsolong.Wewillcontinueforaslongaswearehavingfun.

Is there anything else you want others to know about you, either personally or professionally? Domino’s has been part of our life for as long as we can remember. Onetime,wewerevacationingnearoneofourstores,which was a couple hours away from home. We got stuck at the store we were in partnership with for a few hours,andour3yearolddaughterpatientlywaitedinthe lobby. She would tell all the carry out customers we wereonvacation.Iamnotsurewhattheyallthoughtaboutthat.Onanotheroccasionatthesamestore,weweredroppingpayrolloffwhenthecomputerscrashed.Wehadnotbroughtourdaughter’sfavoriteblanket.WehadtomakeaquicktriptoWalmarttotrytogetasimilarblanket.Weendedupmakingheralittlenestinthebottomofthecuttabletosleep,whileweworkedonthecomputersuntil6AM.

KelseyandBethatRally

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franchisee | Mike M

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Mike & Beth

Mike & Kelsey in California

Mike,BethandKelseyatDaliMuseum

Mike&KelseyatWorldWideRally50thAnniversary Mike,Beth&Kelsey

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The Big Question… What is the DFA working on, what has it done and what does it do for you?

IwashavingadiscussionwithaMemberoftheDFAwhoaskedmejustwhatistheDFAdoingforhim.Thatisafairquestion.Iamsure,asaMemberoftheDFA,itcanbeeasytoaskthatquestionandIamsureitiseasytodrawaconclusionbasedonthesometimeslongsoundsofsilencefromtheDFA.Icanunderstandthatthinking,asIusedtowonderthesamethingbeforebecominginvolvedasaBOD.So,hereismyanswerinlongformforallofour Members from a Franchisee who pays his dues and volunteershistimeonyourbehalf.

The DFA is a voice with DPZ.

ItisavoiceatthetablewithourFranchisorpartner.WehaveworkedhardtobuildaproductiverelationshipwithDPZsothatwecanexpresstheconcernsofourMembers,theFranchisees.WewantarelationshipwiththeFranchisorbasedonafoundationoftransparency,trustandhonesty.Therearediscussionsheldatahighlevel,whichincludemeetingwiththeCorporateLeadershipteam on a regular basis.

Sometimes,issuesarisewhereweweren’tconsultedoraskedforinput.Wedonothavecontrolofthosedecisionsandwehavecometorealizefromtimetotimethis will happen. We are disappointed when this occurs andexpressourconcernaboutFranchiseesbeingleftoutofthedecisionprocess.ItisanissueKenandIcontinuetoworkonwithDPZ.Itisourbeliefthatasuccessfulrelationshipispredicatedontrustandworkingtogethertowards the common goal of making the Brand stronger and greater.

Anexampleofthisis,theextendedstorehourprogramthatwasrolledoutunbeknownsttous.WehavehadpostfactofrankconversationswiththeLeadershipteamonthisissueandhavestronglysuggestedthatthisshouldhavebeena“workingpartnership”decision.Instead,ithascreatedanunnecessaryinternalnegativeattitudeinaBrandthathassomuchgoingforit.Atfirst,wewereledtobelievethisprogramwasdiscussedandreviewedwith each Franchisee who had an opportunity to gain moresalesbystayingopenlate.Instead,itwas“stronglysuggested”thatFranchiseesextendhoursinspiteof

legitimateprotestationsincludingsafety,staffingandqualityoflifeissues.

The DFA does not agree with the way this policy was implemented.WehaveexpressedtotheFranchisorthat it created incredible stress to our system including unnecessaryturnoverofmanagementandreluctancefromemployeestoworkthelaterhours.TheLeadershipTeamhasheardthevoicesintheFranchiseecommunityandwillhavetodecidewhethertocontinuetheprogram.IencourageallwhowerenegativelyimpactedbythisdecisiontocontinuetospeakupandletyourAVPknowaboutyourconcern.PleasenotifyKenifyouwererequiredtoextendyourhoursagainstyourwill.Wewillcontinuetoshareourdisappointmentinthisdecisionandhopefullygetareversaland/orpreventfutureextendedstore hour mandates.

The DFA is a voice on Capitol Hill.

WecontinuetorepresentyourintereststhroughtheCFA,CoalitionofFranchiseeAssociations.Asacoalition,wehaveworkedonlegislationtoreducejointemployerissuesandtookeepanationalminimumwageatbay.JustlikewithourFranchisor,wealsotrytohelpCongressunderstandthetoughsituationswefaceassmallbusinessowners.Therearecontinuedlargeissuesaheadforusin2017.Ofcourse,thebiggestonebeingObamacare.Dependingontheoutcomeoftheelections,wewilleitherbereplacingthelaworrevisingthelaw.HavingaFranchiseevoiceonCapitolHillduringtheseuncertaintimesiscriticaltoallofourbusinesses.HerearetheongoingissuesweareworkingoninWashington,DC:

-MinimumWageLobbying- HealthCare Act-FLSAOvertimeregulations-FranchiseeRights-JointemployerrulingsbytheNLRB-SmallBusinessTaxRegulations

Yourdueshelpsupporttheseinitiativesaswecontinuetowork on your behalf on Capitol Hill.

The DFA is a provider of great vendor options.

TheDFAisanexampletootherFranchiseeOrganizationswho are struggling to build membership in their concept.PartofoursuccessisthevalueweprovidetoourMembers.TheDFAisaproviderof“WorldClass”

updates |

The Big QuestionBy: Jim Gerety | DFA Chairman

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vendorsandservicestobenefityourbusiness.Itcalledforandledthewayonreducingpricesonequipmentpurchasessuchasovensanditisaresourceforfindingthebestaccountingandtaxservices.Itisaprovideroflegalserviceswhenyoufacelegalissuesorgovernmentreviews.Andofcourse,itisaresourcetomakesureyouarereimbursingdriverscorrectlythroughaprogramprovidedbyMotus.

TheDFAprovidessavings!WehavesavedmoneyforourMembersthroughtheseimportantitemsoverthelastfiveyears:

-ReviewLegalContracts -MileageReimbursementAnalysis-CokeContractNegotiations- Cleaning Chemicals Systems-OvenCosts- Background Checks- Uniforms- Hot bags- Pizza Disks- Sandwich Mats-OLO&ITsupport

Andlastly,hereisalistoftheareaswherewehaveseensuccessandassistedinimprovingourMember’sbusinesses:

-T-MobilePromotionChanges-ProfitSharingProgram-Trackroyaltyandadvertisingdollars- Monitor food market basket pricing-Creditcardprocessingimprovements- Monitor PS rebate check performance-OERstoreturntoacultureofcoaching-OERCoachstoresupportduring50%offweeks-Reduced/eliminatedwindowclingsinstores- Variances for mandatory store hours increase-ImproveSupplyChainperformance-Expanding3Xweekdeliveries

Lastly,apersonalsuggestiontomyfellowFranchisees…

Wehavebeenfortunatetoenjoyfinancialsuccessoverthelastsixyears.WeareundernofalseillusionithasinpartbeenthestrengthofourworkingrelationshipwithourpartnerDPZinachievingthatsuccess.IthasalsobeentheFranchisee’scommitmenttoinvestingintheBrandthroughINCREASEDadvertisingcontributionplusthe reimaging and building of new stores in our company. All things are cyclical in nature and with the present good times,weshouldnotforgetfromwherewecamefromand realize it is a possibility to be there again. Prudent business owners will remember this fact and plan accordingly. Grow your business smartly. Put money in reservefortheunknownfuture.Enjoyoursuccessandplan for a rainy day.

HappyNewYearandhereistocontinualprosperityin2017!

Jim GeretyChairman of DFA Board

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As2016windsdown,employersshouldtakethetimetoreviewtheirworkplaceoperations,policiesandprocedures to make sure they are not unwittinglyexposingthemselvestolawsuits by their employees. Below areseveralimportantrulechangeseveryemployershouldconsiderastheylooktoimproveandupdatetheirexistingpoliciesaswellasoperationsfor2017.

White Collar Exemption

ThemanagerialexemptionundertheFairLaborStandardsActisbeingtightenedsignificantly.TheFLSAestablishesvariousminimumpayandovertimerulesnationally.MostfranchiseemployersaresubjecttotheFLSA.Thewhite-collarexemptionallowsemployerstoavoidpayingovertimetoemployeeswhoreceiveaminimumsalaryandperformmuchoftheirworkingtimedoinghigherleveltasks.Employerswho rely on the white-collar exemptionundertheFLSAmustbesure their salaried employees meet thenewminimumrequirementstokeeptheexemption.Iftheemployer’smanagersorsupervisorsare being paid a salary and are not trackingtheirhours,revisithowtheyare paid to make sure they meet the newwhite-collarexemptionundertheFLSA.

Notably,theminimumsalaryrequirementisdoublingfrom$455/weekor$23,660/yearto$921/weekor$47,892/year,withfutureincreases.Employeesmustbepaidthis minimum salary to be eligible for theexemption.Further,thedutiesnecessarytomeettheexemptionmaybecomemoredifficulttomeet

and employers should be sure their managers actually engage in high-levelexecutivetasks.Managerswhoperformmostlylow-level,routineandproductiontasksmaynotmeettheexemption.Anyemployeewhodoesnotmeetthenewrequirementsmustbepaidovertimeandkeeptrackoftheirhours.Treatinganemployeeasexemptwhodoesnot meet the new test will lead to substantialliabilityforunpaidwages.

Minimum Wage Increases

The federal minimum wage has notincreasedsince2007.Inthiscontentiouspoliticalenvironment,statesandcitiesarenotwaitingforthefederalgovernmenttoact.Instead,manystatesandlocalgovernments,particularlythose located on the coasts and thecountry’slargermunicipalities,areenactingtheirownminimumwageincreases,includingsomethatare more than double the federal minimumwage.Employersmustbe sure they are complying with allapplicablefederal,stateandlocal minimum wage laws. There is no longer a single minimum wage rateinmanylocationsaroundthecountry. Many minimum wage ordinances apply to not only employers physically located in the localgovernment’sgeographicalboundaries,butalsobusinessesthathavegovernmentcontracts,oremployers whose employee perform work within city limits.

Tomakeitmorecomplicated,someemployeeswillhavetwodifferentrates of pay depending upon where theyperformtheirwork.Employersmust be sure their payroll systems record all of the necessary data to trackemployeetimeaccurately,and must double check that payroll

systems are set up properly with thecorrectratesofpay,includinganyovertimerates.Minimumwageviolationscaneasilycostemployersthreeorfourtimesmorethanthecost of paying employees correctly in thefirstplace.

Arbitration Agreements

Therulesofthearbitrationgamekeep changing. A recent decision inthe9thCircuitfoundthataclass-actionwaiverviolatestheNationalLaborRelationsActwhenitrequiresemployees to agree to refrain from pursuing wage-and-hour claims againsttheemployeronacollectivebasis.Thisrulingcallsintoquestionmanyarbitrationagreementsthatwereimplementedoverthelastfouryears.UntiltheU.S.SupremeCourtmakesadefinitiverulingontheseissues,therearenowconflictingrulingsinvariouscourtsaroundthecountry about the legality of class waiverprovisions.Thisongoinguncertaintymakesplanningdifficult,butevenmoreimportantthanever.Areclass-actionwaiversstillenforceableinanycontext?Canemployersaskexistingemployeestosignanarbitrationagreement?Areanyclaimsexemptfromarbitrationandifso,howshouldtheagreementaddresstheseclaims?Inshort,anyemployerwhoisusinganarbitrationagreementdraftedandimplementedmore than a year ago might be using an agreement that is unenforceable. Employersdonotwanttodiscoverthisproblemafteraformeremployeehasfiledalawsuit.Arbitrationagreementsremainaneffectivetooltomanagerisk.But,ifnotdraftedorimplementedcorrectly,theymightbeworthlessandleadtomoreexpenseinalawsuit.Employersshouldreviewandupdatetheirarbitrationagreements before a lawsuit arises.

updates |

Every Employer Needs A Tune-Up After 2016By: Brook J. Carrol

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Every Employer Needs A Tune-Up After 2016By: Brook J. Carrol

Employee Leaves

Thevarietyoffederal,stateandlocalregulationsthatgovernemployeeleavesisincreasing.Anumberofstatesandlocalgovernmentshaveenactedsickleaveandotheremployee-leaverequirementsthatcanleadtoexpensivelitigationifnot followed. Does the employer havetoofferpaidsicktime?Howoftencanitbeused?Whataboutaskingformedicalcertification?Doesyourstaterequireadditionalpregnancyleaveorleavetocareforachildorfamilymember?Arethe

leavesconsecutiveorconcurrentwithfederalfamilyleave?Whenwillaleaverequestalsotriggertheemployer’sobligationtotalkto the employee about a disability accommodation?Istheleavejob-protectedornot?Employerswhotryto“wingit”withemployeeleaveissuesareaskingforunhappyemployees and lawsuits. The life eventsthatcausetheemployeetorequestleaveareemotion-filledandsignificant.Employersneedtoknowwhatemployeesare,andarenot,entitledtoandhowtoimplementeffectiveandcompliant

leavepolicies.Beawareofthesickandotherleaverequirementsofyourstateorcity,andimplementpoliciesthat comply with them.

Insum,takethetimebefore2017toreviewexistingemployeepoliciesandpracticesandmakesuretheycomplywith new laws. The future of your business could depend on it.

Intheabsenceofastricterstateorlocallawthatappliestoexemptionsorovertime.

Brook J. CarrollAttorneyatClark*Everson,LLPinWestlakeVillage,CA

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Franchisee Name: Augusto “Gus” Mottola Garcia

Title: President/Franchisee

Company: Springfield Pie Inc.

Age: 42

Family: 4 + 2 Puppies

Years with DP: 17

Years as Franchisee: Operating Partner for 9 years and Franchisee for 3 Years

# Stores: 1

Store Locations: Springfield Massachusetts

# Team Members: 30

Awards/Accolades: SIX Extra Mile Awards – Rookie Manager of the Year Nomination – SIX Five Stars Awards – One Silver Rolex for record Weekly Sales – One Gold Rolex for the First Million Dollar Club – Awarded for closing Papa Johns in less than 6 months when they opened across the street - 100% Company Participation Award for Partners – Top 3 student on the FMS – God Father Award 2015 – Springfield College Loyal Supporter Award – EIGHT Lions Club Awards – Best Pizza place in Springfield recognized by the Boston Road Association of Springfield in 2010 – Two Awards from the Springfield Public Schools for being one of the top volunteers and Loyal Supporter.

Domino’s Career Path: InJulyof1999,Igotmarried to my high school sweetheart and came to America with $200,noplacetolive,no friends or family. InDecemberof1999,IstartedasadriverwhobarelyspokeEnglishattheDomino’sinMalden,MAworkingforBostonPieInc.After15daysasadriver,IwasansweringthephonesevenwithmypoorEnglish.Iwasdoinggreatuntilcustomers started to ask if we had any pizza toppings that were notonthemenu.Ihadonlymemorized the toppings on the menu and that was the moment IdecidedtoimprovemyEnglish.ThreemonthsafterIstartedasadriver,IwasinvitedtobecomeaMIT.IhadjustarrivedintheUSA,barelyhadaplacetoliveandIwouldhavetotakeasalarydecreaseplusadrasticschedulechange to be able to become a MIT.IspokewithmywifeandshegotasecondjobaswellasIdidtomakeupthedifferencebetweenbeingadriverandaMIT.But,we knew this was the correct decision despite many people telling us otherwise.IwasluckyenoughtoworkforgreatFranchiseeslikeDominicBenvenutiandDavidJenkswho,aftermeetingmeandseeingmydedicationtoDomino’s,decidedtogivememoreopportunities.After5monthsasaMITinMalden,IwastransferredtoworkasaTrainerinthenewSalem,MATrainingstorealongwithDouglasMcIntosh.ThattaughtmeeverythingIneededtoknowabouttrainingfellowMITs.After

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6monthsasaTrainer,IwastransferredtothebusieststoreMr.Jenkshadbackin2001.Thiswasstore3787wheretheyhadjustlosttheGM.IwastransferredasaCo-ManagerandtookoverastheGMinlessthan4weeks.ThiswasthestorewhereIlearnedmostofmymanagementskills,boughtahouseandwasabletohaveourfirstchild.From2001to2005,IwasasuccessfulManagerearningseveralfivestarOERs,Awards,Rolexesandcountlessprizesandincentives.In2006,IbecametheSupervisorof3storesforBostonPieandafewmonthslaterIwasinvitedtobecomeaPartnerinSpringfield.SpringfieldwaswhereIfinallylostmyManager mentality and learned to be a business owner. In2014IwasfinallyabletobeaFranchiseeofmyownowning100%ofmycompany.Thiswouldhadnever

beenpossiblewithoutMr.BenvenutiandMr.Jenks’shelpthroughout my career.

Key Accomplishments: •WhenIwasinvitedtomovetoSpringfield,MAandbecomeMr.JenksandMr.Benvenuti’spartner.• The opportunity to become the sole owner and FranchiseeofaDominosPizzaafter14yearsworkingforthe same company.• Shut down a Papa Johns in less than 6 months.•ShutdownPizzaHutin1.5years–TheCorporationended up buying it out and kept it open.• Bought and personally created the design of our deliveryvehicle.• Bought a house thanks to Domino’s.•HelpmyparentsinBrazil,alsothankstoDomino’s.• Bought the building where my store has been locatedforover30years.•27%positivesalesonthePapaJohnsopeningweek(They opened across from us).•ExclusiveaccesstotheSpringfieldCollegeAthleticDepartment.•Over10yearsofconsecutivepositivesales.•Top3ontheFMS.•BecameaveryproudAmericanCitizen.•AbletopayforCatholicPrivateSchoolformykids.

Biggest Mistakes: •MybiggestmistakewastrustingpeoplewhoIthoughtweremyfriends,butalltheyreallywantedwastoseemystore fail.• Becoming a partner with a manager’s mentality. •Re-Hiringtroubledformeremployees.•Tryingtodoeverythinginsteadofdelegating.

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Formative Influence/Event: •DavidJenks–FormerPartnerand best friend.•DominicBenvenuti-FormerPartner and best friend•DouglasMcIntosh–DirectSupervisorwhenIstartedasaMIT.• FMS•AttendingallWorldWideRalliessince2001.•ParticipatingandsometimespresentinginCampusPalooza since 2005.•ParticipatinginallDMAmeetingssince2005withtheexceptionofmaybe1.•ParticipatinginallDFAmeetingssince2004.•AttendedeveryavailableDFA,DMAorDomino’sclass.

Local Organizations Involved In: SpringfieldCollegeAthleticDepartmentWesternNewEnglandUniversityAthleticDepartmentSaint Michael’s Academy LionsClubofSpringfieldAllPublicSchoolsinSpringfieldChurches

Three Highest Priorities in your Life:FamilyDomino’sHelpingOthers

Best memory while running a store?Therearemany,butIamgoingtoshareoneofthebestones.Iwasthemanagerofstore3787andIusedtoliveinRevere,whichwas45minutesaway.OnThursday’s,Iwouldclosethestoreat1:00am,drivehome,thenreturnthenextdayat7:00amtomake500schoolpizzas.Iwouldgohomeagainatnoonandreturnat4:00pmto be the closing manager. Around 5:00 pm on one of thosecrazyweeks,itwasrainingandalreadydarkoutsidewhenIwasopeningamarinaraboxwithaknifeand

accidentlycutmyhandreallydeep.IgrabbedabunchofpapertowelsandcontinuedtoworkbecauseIjusthadacoupleofCSR’swithme.ItriedworkingforaslongasIcouldbutthebloodneverstopped.So,Icalledmywifetopickmeupbecausewehadonlyonevehicle.Shepickedmeup,tookmetotheemergencyroomandIgot14stitchesinmyhand.IthurtlikehellbutIknewthestorewasshortstaffedandIwouldNEVERbotherthefranchisee.So,Iwentbacktothestore,senttheCSR’shomebecausetheycouldnotstaylaterandIclosedthestorewiththefreshstitches.Idon’tregretdoingthisandIwoulddoitalloveragain.

Is there a Franchisee mentor who has attributed to your success as a Franchisee? IwouldsayDominicBenvenutiwhileIwashismanagerandDavidJenksafterIbecamehispartner.

How would your childhood friends describe you during your “early days?” Would they be surprised by your success as a Franchisee? IwasraisedinanentrepreneurialfamilywhereIgrewupworkinginthefamilyIceCreamFactoryuntilIdecidedtomovetotheUS.WhenIwaslittle,Iwouldspendmyfree

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timesellingmyownstufftobuyotherthings.Iwouldtradeandre-sellthingsjusttobeabletomakesomemoney.Iwouldsayitwouldnotbeasurpriseformostofmyfriends,sinceIwasalwaysahardworkerwhoworkedsincetheageof9atmyfamily’sbusiness.

What does it take to be a successful Franchisee in this day and age? Don’ttrytomakeeveryonehappy.Youhavetobeableto pay your employees well and treat them with respect atalltimes!NEVERpromisetodowhatyoucan’t.Ifyoupromisesomething,makesureyoudoit.Beverycarefulwiththemoneyinthebank.LearnhowtoworkwithMillennialsandnewgenerations.Don’t share your success with fake friends.

During the years you have been with Domino’s, what experience/event has made the greatest impact on your life?Themurderofoneofmydrivers.

REIMAGING

How many stores do you have with the new Pizza

Theater image? How many are reimaged? None–Butmyreimageisscheduledtohappensoon.Iambuyingeverythingnewand working hard to make my store one of themostbeautifulinwesternMA.

If you had to do it all over again, what would you do differently?

Iwouldlearnhowtobeabusinessownerfirstinsteadoftakingoverastorewithamanager’smentality.

Any tricks you can pass on to help your fellow Franchisees? BelieveintheBrandanddoeverythingyoucantoshowhowgreatDomino’sisbydoingLSMmoreoften,visitingschools,churches,businessesetc.Makeyourselfvisibleoutthere,youneedtoownyourtownbyvisitingandtalkingtoallthepeopleinthecity.Youcan’tjustbeonemorerestaurant,theyneedtoknowwhoyouarebyname,theyneedtoseeyououtsideandrecognizeyouasthepizzaman.Don’tjusttrustthatTVwilldothejobforyou.Therealentrepreneurneverwaitsforsomeonetoknock on the door.

MANAGEMENT

As an operator, what are the two most important things you rely on from DPLLC?ReliableFoodDeliveryReliablePULSESystem

What is your management method/style? Neveryellatanyone.Show respect to be respected.Bethehardestworkerinthebuilding(Theywillnotice).Don’teveraskanyonetodosomethingthatIwouldnotdo.

BestFriends!GusGarcia,DouglasMcIntosh,DaveJenks&DominicBenvenuti

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What has been your greatest challenge?Finding a reliable GC for my re-image.Whenoneofmydriverswasmurdered.When Papa Johns opened across the street from me.Thesetwohappenedduringthesameperiodoftime.

How do you find capital for expansion? Icametothiscountrywith$200inmypocketandhadjustgotmarried.Wedidnothavetimetobuildourempireandwedidn’thavemuchequitytogivetobanks.But,weareveryhardworkersandresponsibleparentspluswejustsaveeverysinglepennythatwecan.Fromtimetotime,wehavetodowngradealittletobesurewecan pay all our bills and employees. Becausewerunaverytightboat,weareabletohaveaprofitablestoreandourP&L’sshowthat.

Is there a specific best practice you have implemented you would like to share with fellow Franchisees? IalwayshadreallybadturnoverinSpringfield.WeusedtospendtonsofmoneyinadvertisingandtrainingsoIcreatedtheELITEdriver’sstatus.Thisisnotacomplexpracticeanditcanbedoneinanystore.Youjusthavetobeorganized.Thispracticehasreducedourturnoverby40%,increasedDOTby10%andreducedlaborby1%,notcountingallthetimesavedtrainingandhiring.IfanyFranchiseeisinterestedinthispractice,pleasereachouttomedirectlyataugusto@springfieldpie.com.

Are there any new safety procedures you have recently implemented in your stores?Sincemystoreislocatedinahighcrimearea,wehavegiveneverydriverthe“SafetyMagnet”foundatE&S.Everydrivermusthaveacellphone,iftheydon’twewillprovideoneplusourversionoftheDXPhasadashcameraandaGPStrackingdevice.Ire-trainallemployeesevery3monthstorefreshtheirmemoryonthesafetyandsecurityprocedures.Anydrivermakingdeliveriesafterdarkmustcallallcustomersbeforegettingout of the car.

How does your Membership with the DFA benefit you?Therearetoomanybenefitstolistitallhere,buttomentionafew.IwouldsaytheDFABoardofDirectorshashelpedmeandmycompanyendlesstimesinsituationslikedealingwithavendorwhoisnotdoingwhatwaspromised,issueswithcontractorsorevenjusttogivemebusinessadvice.Kenisalwaysprompttoanswermyquestionsandhealwayssays“Gus,anytimeyouneedmejustcall”.WhenIsendhimanemail,herepliesinsecondsandifheisbusy,hewilltellyouhereceivedtheemailandwillrespondassoonasheisfree.TheDFAdefinitelyhelpedmeachievemygoals!

TEAM MEMBERS

With business growing across the country, what are you seeing in your market? Increaseinsalesacrosstheboardandbecausewearenowpayingemployeesmore,Ihavenoticedthequalityofemployeeswearehiringhasimprovedaswell.

What tools are you using for recruiting, hiring, and retention? Snagajob,ATS,Facebook,collegeadvertisement,boxtoppers and banners.

How active is your DMA? Are there any specific areas you are networking on together?SinceImovedtoSpringfield,InoticedtheDMAhereisnotasactiveaswhenIwasinBoston.Wehavetriedtocometogethermanydifferenttimesbutitdoesnotalwayswork.

What do you consider when recruiting? Availability,backgroundcheck,willingnesstolearnandgrowthwithintheir careers.

How have you handled rising employee costs? Wehaveincreasedthedeliverychargewhileatthesametimetryingtostaybeloworatthesamepriceasthecompetition,lotsandlotsofcommunityinvolvementtoraisesales,increaseofLSMandperfectproductsoutthedoor to reduce the risk of customers not calling back.

BOTTOM LINE

Overall, 2016 has been a very good year for the Domino’s Brand. Are there any obstacles you overcame? Are there any you are facing in 2017? In2016,Ihavehadtoovercomemanydifferentthingssincethiswastheyearofmystoreremodelinadditiontotryingtogrowasamulti-storefranchisee.IalsolearnedIcouldnottrusteveryone.Forapersonwho

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valuesintegrityasapriority,thefactthatIhadlearnedthisthehardwaywasverydifficultformyfamilyandI!However,2017willbeagreatyearwithabrandnewstoreachievingAWUSof40k+!! How do you measure your growth? ByhowmuchequityIhaveandpositivesales.Plus,neverforgettinghowIstartedandwhereIcamefrom.

What is your current greatest need from DPLLC? DPLLChasbeengreattomyfamilyandI.Idonotneedanything at the moment.

Where do you want to be in 5 years?Finishreimagingmystorewitheverythingnewandtospend all of my energy to make this store one of the best-lookingDominosinwesternMAwithAWUSover$40k+.AfterIreachthisgoal,Iwillbehuntingtopurchaseoropen14morestoresin5-8years.Ihaveplansforthenext20years,butlet’sjustfocusonthenext5fornow.

Is there anything else you want others to know about you, either personally or professionally?SinceIcametothiscountryandstartedmyDomino’scareer,IhavenothadalotoffreetimetodothingsoutsideofDomino’s.ButassoonasIfinishmyre-imageandachievemyothergoals,Iwilltaketimeformyhobbiessuchaskayaking,surfing,snowboarding,andtravelingaroundthismagnificentcountry,whichwelcomedmywifeandIwithopenarms.

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I’vebeenthinkingalotlatelyabout seasons. Perhaps it’s due to thistimeofyearwhentheleavesbegintochange,theweatherstartsgettingabitcolder,andthedaysabitshorter.LivinginTexasnearlymyentirelife,I’vecometounderstandthat,unlikemostofthecountrywhogetfourseasonsayear,wereallyonlygettwo–summerand“notsummer”,andthatwitheverynewseason another must end. For the ChicagoCubs,anepicseasonhasjustconcluded;notonlytheirlegendary2016championshipseason,findingvictoryaftertrailing3gamesto1in the World Series (a feat that has onlyhappen6timesinthehistoryofmajorleaguebaseball),butalsothe season of their 108 year drought since last winning a World Series. Alittleclosertohome,anotherseason has ended and a new one hasbegun.Afterover10yearsinourhome,mywifeJennaandIhavemovedourfamilyintoanewhouse,findingourselvesinanewcommunitywithnewneighbors.JennaandIcelebratedourfirstanniversaryacoupleofweeksaftermovingintoouroldhouse.Itwastheplacewhere we brought our two daughters home from the hospital for the firsttime,andsaidgoodbyetoourfirstfaithfulcompanion,Kodi–ourfamilydog.Throughgoodtimesandchallengingones,thathomewasatthecenterofourlives,andsoitwasemotionalsayinggoodbyetotheoldplace. Walking out of the front door forthelasttime,wethoughtaboutall of the memories made there plus thefriendsandneighborswe’veseennearlyeverydayforoveradecade.Thathouseserveduswell,butasthe seasons change and our family

continuedtogrow,sotoodidourneedforsomethingdifferent.

THE SEASON OF THE MECWithinthehealthcareclimate,wecontinuetofindourselvesina tumultuous season. With the marketstilladjustingtotheimpactoftheAffordableCareAct,sodotheoptionsmeanttoserveemployers.PriortotheACA,noonehadheardtheterm“MinimumEssentialCoverage”,butinthemonthsthatfollowed this became part of the regularvernacularwiththeinsurancemarket.Stillwonderingwhatbroughtonthisnewterminology?WithintheACA were two key components that would impact employers:

1.OfferaplanthatmetMinimumEssentialCoverage(MEC);and

2.OfferaplanthatmetMinimumActuarial Value (MAV)

Penaltieswereassociatedwiththese two components and failure tocomplywouldresultinpotentialfines.Thefirstpenaltieswereassociated with what is known as the‘PayorPlay’rule,whichstatedthatlargeemployersMUSToffer“MinimumEssentialCoverage”toall Full-Time employees. Minimum EssentialCoverageinessenceprovidesforpreventativecareonlycoverage.WhilesomeversionsofMECcoveragemightofferothervariousbenefits,intheend,rarelydotheseplansprovideforcatastrophic,surgical,and/orday-to-dayhealthcare needs.

InthemonthsfollowingthesigningoftheACA,thehealthinsurancemarketspent an enormous amount of energyandresourcescreatingthese

MinimumEssentialCoverageonlyoptionplans.ThefocuswasonMECcoveragebecauseunliketheMAVcomponent,alackofMECcoveragewould result in a penalty not only foremployers,butemployeesaswell. Beyond the scope of the employerinvolvement,thehighlycontestedportionoftheACAwasthe‘IndividualMandate’whichrequiresallcitizenstoobtainMinimumEssentialCoverage.Byfocusingonthesetypesofplans,theinsurancemarketwouldsolveproblemsnotonlyforemployers,butemployeesaswell.

THE ‘FORGOTTEN’ PENALTYSo what about the second component of the ACA that would impactemployers–MinimumActuarialValue(MAV)?Thispieceisoftenoverlookedastheprimarymarketfocushasbeenonthe‘Payor Play’ rule (which could result inpotentialfinesonALLfull-timeemployees). While the penalty associated with MAV would only be imposed based on employees whoreceivedsubsidiesfromthegovernment(thusapotentiallylesserportionofanemployeepopulation),thefinesare,however,muchgreaterat$3,000perqualifyingemployeeper year.

Here’sessentiallywhatthelawsays:anApplicableLargeEmployer(ALE)mustprovidecoveragethatbothmeets Minimum Actuarial Value and isAffordabletoalleligibleemployees.So,whatisMinimumActuarialValue?It’sreallyabenchmark;ratherthananexactamount.Thefederalgovernmenthasstatedthataplanmeetsminimumvalueifitprovidesatleast60%coveragetoitsparticipants.Thiscanbequiteconfusingas60%

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THE SEASON OF HEALTH CARE By: G. Seth Denson

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THE SEASON OF HEALTH CARE By: G. Seth Denson

coveragecouldbeverydifferentfromoneemployeetoanother.Insteadofbeingaspecificdollaramountforeachpotentialservicerendered,MAV is obtained when the plan coverswhatactuariesbelievewouldbe60%oftheaveragecostsharingamountsforallparticipantsintheplan. This would mean that unlike MECplanswhichonlyoffercoverageforpreventativecareservices,aMAVplanmustprovidecoverageforthemajorityofpotentialexpenses,whichcould be incurred including care for both emergency and catastrophic conditions,prescriptiondrugs,outpatientsurgicalprocedures,andthe list goes on-and-on.

Tobe‘Affordable’,aplanmustcostnomorethan9.5%oftheemployee’sannual gross wage (this amount has increasedbasedoninflationeachyear).Employerswouldeitherhavetocalculate9.5%ofeachemployeeortake‘safe-harbor’protectionofwhichthereareanumberofoptions. ToavoidtheMAVpenalty,bothActuarialValueandAffordabilitymustbeobtained.However,formanyemployers,afocusonthePay or Play penalty was the primary objective.

THE DEVIL IN THE DETAILS

Nowthatweareafewyearsintotheroll-outoftheACA,themarketisshiftingawayfromMECplansand applying more emphasis on supportingMAVplans.Thismaybethe result of two things:

1.EmployersarebeginningtoseepenaltiesforNOTofferingMinimumActuarialValuelevelplans.

2.EmployeesarebeginningtoidentifythatMinimumEssentialPlansreallyareminimalandofferverylittleinthewayofbenefits.

Tothesecondpoint,aftercoupleofyearsinaMECplan,participantsarebeginningtorealizethatthecoveragereallydoesn’tprovideforabroadlevelofcare.Unfortunately,all-to-often,employeesenrollingintheseMECplansdon’trealizetheirlimitednature,andwhenthetimecomesthattheyneedahigherlevelofcare,they realize their plan simply doesn’t covermuch,ifanything.Forthis

reason,withinemployersponsoredplansthatofferbothMECandMAVcoverageoptions,enrollmenthasdramaticallydeclinedinMECplansafterthefirstyear.

Withregardstothefirstpoint,employerswhoonlyofferedMECplanshaveleftthemselvesvulnerabletopenalties,whichwillonlyintensifyastimegoesonandtheemployeeslook for more than minimum coverage.Carveoutoptionsformanagement employees are not the answer either as both the ACA andERISAhaverulessurroundingdiscrimination.Aspenaltiescontinuetoincreaseasemployeesatisfactioncontinuestodecline,afocusawayfromMECplansandmoretowardMVPplanswillcontinuetoevolve. NOW WHAT?MECplanshaveservedtheneedsofemployersinthefirstyearsfollowingtherolloutoftheACA,butjustasouroldhousenolongerprovidedwhatweneeded,MECplansareoftennolongerthesolutiontocombattingtheimpactoftheAffordableCareAct.

So,whatdowedowiththisinformation?Thefirststepistoreviewyourbenefitoffering.Workwithyouradvisortobesurethatatleastoneoftheplansprovidedmeetsminimumvaluestandards.Secondly,analyzeyourpayrolldataofeligible employees to be certain your planis‘affordable’toallfull-timeemployees.Finally,recognizetheever-changingneedsoftheemployeepopulationandcontinuetoworkwithyouradvisorstoprovideanofferingthat protects not only your franchise frompotentialpenaltiesbutalsoyouremployeesfrompotentialloss.

G. Seth DensonPrincipal & Co-Founder

ofGDPAdvisors,LLC

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Tomanyemployers,payingtheiremployees on payroll debit cards seemslikeagreatidea.Itcutsbackontheexpenseofprintingpaychecks,givesemployeesaccesstotheirmoneyonpaydayinsteadofwaitinguntiltheycanpickuptheircheck,and allows employees without bank accountstoavoidpayinghighfeestocash their checks. But as the saying goes,notallthatglittersisgold.Whileagoodideaintheory,insomecases these payroll debit cards can spell legal trouble for employers.

Oneofthebiggestrisksemployersmust take when using payroll debit cardsistryingtonavigatethepatchwork of federal and state laws regarding payroll debit cards. These lawsarerarelyintuitiveandmostofthetimewerewrittenwellbeforepayrolldebitcardsexisted.Thatiswhyitiseasyforevenwellmeaningemployerstoviolatethelawsgoverningpayrolldebitcards.Whenthesetypesofviolationsdooccur,itcanmeanregulatoryaudits,class-actionlitigation,andpenalties,whichcan be damaging to employers.

Employeeswhousepayrolldebitcardsfrequentlycomplainaboutthelarge number of fees associated with usingthem.Forinstance,therecanbefeesforwithdrawalsfromATMs,forpaperstatements,toreplacethecard,andforinactivity.Thiscanbeasignificantburdenforemployees.Withthisinmind,federalandstategovernmentshavemadeaneffortto protect employee’s wages by regulatingpayrolldebitcards.

Federalregulationsrequirethatemployees using payroll debit cardsareentitledtoreceiveinitial

disclosures of any fees imposed bythefinancialinstitutionissuingthe debit cards. These disclosures must be made when the account is openedorbeforethefirsttransferoccurs and must be “clear and readily understandable,inwriting,andinaformthecardholdercankeep.”Employersalsomustbesurethedebit cards they choose to use for their employees allow the cardholder accesstoaccounthistory,limitedliabilityforunauthorizedtransfers,anderrorresolutionrights.

Manystateshavebegunadoptingevenstricterregulationsregardingpayrolldebitcards.NewYork,forinstance,haspromulgatedrulesrequiringemployerstokeepwrittenconsentfromemployeestoreceivewagesonthesedebitcardsforsixyears,notifyemployeesofnearbylocationswheretheygetfreeaccesstotheirwages,andprovideunlimitedfree ATM withdrawals within a local network.Feesforcustomerservice,accountmaintenance,overdraftandinactivityareexpresslyprohibited.NewJerseyhasrecentlyproposedsimilar rules. This type of added burden for employers makes the debitcardsalessattractivepaymentoption.

Somestatelawsmayevenprohibitpaying employees with payroll debit cards. The Superior Court ofPennsylvaniacametosuchaconclusion in a recent court case and held that paying employees withpayrolldebitcardsviolatedaPennsylvanialawthatsaidallemployees need to be paid in “lawful moneyoftheUnitedStates”orwitha“check.”Thecourtdeterminedpayroll cards did not meet the dictionarydefinitionofa“check”

or“lawfulmoney,”whichthecourtdeterminedmeant“billsandcoins.”Eventhoughdebitcardsarethefunctionalequivalentofmoneyoracheck,thecourtstillfoundthatpaying employees with these debit cards to be against the law. States with similar laws regarding employee wages may follow suit.

Using payroll debit cards also could havenegativeimplicationswhenitcomestotheFairLaborStandardsAct(“FLSA”).TherehavebeenmultiplelawsuitsaroundthecountryclaimingthatrequiringemployeestoreceivetheirwagesthroughapayrolldebitcardviolatestheFLSA.Forinstance,theFLSArequiresthatemployeesmustbepaidfinallyandunconditionally,or“freeandclear.”Buttheemployeesbringingthese lawsuits are claiming that the substantialtransactionfeestheyarechargeddonotallowthemtohavefree and clear access to their wages. Employeesarguethefeestheyhavetopayeffectivelyreducetheirwages.Underthistheory,employeeswhonormally make at or near minimum wage could technically be earning belowminimumwage,inviolationoftheFLSA.Franchisesshouldensureinsidersanddrivers(eventhosepaidbytipcredit)canaccesstheirwageswithoutfeescreatingallegedFLSAminimumwageviolations.

Whiletherearepotentialdrawbackstousingpayrolldebitcards,thisdoes not mean that such a program cannot be implemented so it is both beneficialfortheemployeraswellas legally compliant with federal andstatelaws.Ifyoucurrentlyusepayroll debit cards to pay employees orarethinkingofimplementingthepractice,youshouldcontactyour

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Potential Issues with Paying Employees in Plastic By: J. Hagood Tighe

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employmentattorneytohelpyouidentifyandaddressthelegalissuesthat apply to you.

HagoodTigheandLianeDublinski,attorneyswithFisherPhillips,concentratetheirpracticeexclusivelyinthelaborandemploymentarea,representingDomino’sfranchiseesacross the country. Hagood Tighecanbereachedathtighe@fisherphillips.comor(803)255-0000.LianeDublinskicanbereachedatldublinski@fisherphillips.comor(803)255-0000.

Fisher&Phillips,foundedin1943,is one of the oldest and largest laborandemploymentlawfirmsconcentratingitspracticeexclusivelyuponrepresentationofemployers.Formoreinformation,pleasevisitourwebsiteatwww.fisherphillips.com.

J. Hagood Tighehtighe@laborlawyers.com803-255-0000

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OnOctober3and4,2016,theDFAheldtwoone-day workshops in Philadelphia and Boston focusing onimprovingFranchiseeprofitabilityandcrimereduction.TheworkshopsfocusedonhowtocreateasaferworkingenvironmentinrestaurantsandondeliveriesforFranchiseesandSupervisors.Atotalof117FranchiseesandSupervisorsattended.Theworkshopsweredesignedtodevelopsafety&losspreventionawareness,createopendiscussionandsolutionsamongFranchiseesandSupervisors.Mauricio“Reece”Arroyave,COO/PartnerofMARR’sledtheworkshops.Oneofthehighlightsoftheworkshopswasthepaneldiscussionofvarioussafetyand security topics. The panel consisted of “who’s who”intheFranchiseeworld.GlennMueller,AmmarJali,DominicBenvenuti,ReeceArroyaveandBenSaundersansweredquestionsbythemoderator,VanCarney and the audience. TimErb,AmmarJaliandDominicBenvenutispokeaboutTigerTools.TheirpresentationsfocusedoncommonlossopportunitiessuchasMPC’s,BadOrders,EditDownOrders,andAbandonedOrders.TheTigerreport ranks these metrics within a Franchisees’ organizationtopinpointapotentialconcernmorequickly.Inaddition,theytouchedontheimportanceoffollowupwhenabusinessreviewissentfromtheSafetyandLossPreventionDepartment.TolearnmoreaboutTiger,contactyourRegionalS&LPforindividualorlargegroupclasses.Ben Saunders discussed how he worked with the localpolicetobuildrelationshipsandpreventinstorerobbery. The session included topics such as food deliveryprocedures,teamalerts,robberypreventiontraining,andbestpracticeswhendealingwithlawenforcement.Franchisee Glenn Mueller spoke about numerous issuesthatcanaffectthesecurityofarestaurant.The session included how to grow your business in an urbanenvironmentwithsecurityinmind.Inadditiontohowtodealwiththeaftermathofviolent/injuryrelatedincidentsasitpertainstoavictim’sfamily,DPLLC,andthemedia.Plus,plansonhowtobuildcommunityrelationswithinastore’sdeliveryarea.FranchiseeReeceArroyavespokepassionatelyaboutsecurity“BestPractices”onhowtoReduceIn-store

Robbery.Hestated,“Buildingasoundrestaurantsafetyprogramisthefoundationtoreducingturnoverandminimizingincreasinginsurancecostsastheypertaintosecurity/incidents.”Thissessioneducatedattendeesonhowtooperateinareaswithaheightenedlevelofsecurity.Hediscussed“bestpractices”thatworkedandwhattoavoidwhencreatingasafetyprogramtoprotectyourteamandprofits.EthanSteigerandJohnGiftfromInformationSecurityspokeabouttheimportanceofprotectinginformationintoday’sbusinessenvironment.Theyreferencedseveralcurrentdatabreacheswithintheindustryandtheimpactitcanhaveonacompany.Creditcardfraudisabillion-dollarbusiness.Thesessionprovided“bestpractices”onhowanorganizationcanprotectinformationandgaveinsighttoprogramsbeingdevelopedtohelpfranchiseesfightcreditcardfraud.CAPIndexpresentedaboutcomprehensiveCrimeIntelligenceAnalysisinthePhiladelphiaarea.CAPIndexisoneoftheworld’sleadingcompaniesincrimeforecasting.Franchiseesgotinsightintothecausesofcrimeinthearea,whatliesahead,andhowtousethisinformationtobetterprotectstoresandemployeesalong with preparing to open new stores in areas with anincreasedpotentialforcrime.Surveyresultsreflectedtheworkshopswereasuccess.TheDFAplanstocontinuesponsoringtheSafetyandSecurityWorkshopsnextyearthroughouttheUS.Moretocomeonwherethenexteventswillbeheld.Ifyouhavequestionsabouttheevents,pleasefeelfreetoreachouttoKenPeeblesat210-845-4811,ken@dominosdfa.comorMauricio“Reece”Arroyaveat847-846-9491orreece@mpg.pizzaorVanCarney,Domino’sNationalDirector,Safety,SecurityandLossPrevention,609-314-9215,van.carney@dominos.com.

Safety, Security and Loss Prevention WorkshopBy: Van Carney

updates |

Domino’s Safety and Loss Prevention Team

OCTOBER8 9 10

Room rate: $150/night + $25 resort feeGroup Code: SDOM1017 For reservations, call 800-627-6667 Or go to www.aws.passkey.com/go/Domino

2017 NATIONAL MEETINGMIRAGE HOTEL • LAS VEGAS, NV

ALL FRANCHISEES ARE WELCOME!

Save the Date

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OCTOBER8 9 10

Room rate: $150/night + $25 resort feeGroup Code: SDOM1017 For reservations, call 800-627-6667 Or go to www.aws.passkey.com/go/Domino

2017 NATIONAL MEETINGMIRAGE HOTEL • LAS VEGAS, NV

ALL FRANCHISEES ARE WELCOME!

Save the Date

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Ron Perry

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Asofthiswriting,theDFAMembership stands at close to 55%ofallDomesticFranchiseesrepresenting74%ofallDomesticFranchisee stores in the system. WiththeincreaseinMembership,the DFA Board of Directors is taking stepstoimprovethefrequencyandmethodsofcommunicationtoitsMembers. They recognize there are a lot of issues that arise throughout the course of the year which may impactorhaverelevancetoyourbusinessandtheyarecommittedto ensuring you are well informed ontheDFA’sactivitiesregardingthese issues. The DFA appreciates that you entrust us to be on top of currenteventsandresearchtheendpossibilitieswhileyouareinthetrencheseverydayrunningyourbusinesses.Whetheritbeputtingtogetheranofficialpositiononbehalfof the Franchisee Members with lawmakers in Washington or policy makersatDPLLC,thankyouforlettingusbeyouradvocate.WiththeincreaseinMembership,wehaveastrongervoicethaneverbeforeandbymorefranchiseesjoiningtheDFA,wecanhaveanevenstrongervoiceandmoreleverageasweadvocateonyour behalf.

BeingaMemberoftheDFAdefinitelyhasadvantages.Itconnectsyouwith likeminded franchisees who sharethesamehardships,successesand concerns you do. They are a great network for you to go to when you need to share your thoughts orseekguidanceorbestpractices;they are your Domino’s family. Additionally,asaMemberoftheDFAyouhaveaccesstoqualityvendorswhohavebeenthoroughlyvettedbytheDFApriortogivingthem the “Good Housekeeping SealofApproval”.Thesevendorsarecommittedtoprovidingqualityproductsandservices,whichwillhelpDFAMembersimprovetheir

operationsandbottomlines.Havingaccess to nearly three dozenvendorpartnersand more in the pipelinerepresentingAccounting,Finance&Lending,HumanResources,Insurance,Marketing,Technology,Construction&FacilityManagement,LaborLawyers,Equipment,Supplies&ProductsandBusinessservicesalonemakesMembershipbeneficial.ManyofthesepartnersofferaddedservicesordiscountedpricestoDFAMembers,whichinsomecaseswillmore than pay for your annual dues. WealsohaveexclusiveMemberpartnerssuchasMOTUSwhoprovideuswithaMileageReimbursementProgramfor$75.00peryearperstore,butitisonlyavailabletoDFAMembers.ThesevendorsareexcitedtopartnerwiththeDFAand fully support us through their advertisingandsponsorships,whichgoes a long way in funding the DFA effortsinadvocatingonMember’sbehalf.IwouldencourageyoutovisittheVendorPartnerDirectoryat the back of this issue and see if thereisaproductorservice,whichmaybebeneficialtoyou.Iwouldalso encourage you to refer any vendorsthatyouhavedealtwithand think would be a great partner insupportingotherfranchiseestomeatRon@dominosdfa.com.Iwould be happy to do the research andgothroughthevettingprocessforanyvendorwhowillbenefitourMembers.

YoursupportandMembershipallowstheDFAtosponsorCrimePreventionWorkshops,hostwebinarsonMileageReimbursementandFairLaborStandardsActaswellasprovidingupdatesonissuessuchasExtendedHoursandProfitSharingas part of the SFA. The DFA also providesupdatesonLegislative

Affairs,thoseissuesthataregoingoninWashingtonthatmayaffectyourbusiness.WealsoprovideExecutiveSummariesonaquarterlybasiswhenDPLLCreleasetheirearnings.TheDFAcontinuestolooktothefutureinanticipationofobstaclesandissues,whichmayimpactyourabilityto run your business successfully. Such as the rising cost of labor and JointEmployerissuesandweareinconstantcontactwithDPLLCtoaddress these concerns.

TheDFAexistsbecauseofthetremendous support from our Membersandtheeffortsandhardwork put forth by your elected BoardofDirectorsandDFAstaff.TheBoardandstaffunderstandtheresponsibilityandtrusttheyhavebeengivenbytheMembers.Wearecommittedtocontinuedhardwork on your behalf. The future will certainlyprovidechallengesintheever-changingbusinessclimateinthis country and it will take a strong healthyAssociationtotacklethosechallenges and make sure that your voiceisheard.WewouldliketothankthoseofyouwhojoinedtheDFA.Forthoseofyouwhohavenot,we encourage you to talk to your Chapter Representativesand discuss how youcanjoinandhelp us on our journeytotheR2N1.

Ron Perry

Ron PerryDirectorOfOperations

210.845.1072ext.7(office)ron@dominosdfa.com

DFA Membership updates |

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Chris Reisch 9StoresinKY

502.867.7087(office)502.316.3456(cell)cdreisch@msn.com

Steve GfellDFA Board Vice Chair

20StoresinOH419.706.8571(cell)gfells4@neo.rr.com

YourDFABoardMembersFor complete Board Member bios, terms of service and election process, please log onto dominosdfa.com.

Rob Jonas1StoreinNJ

609.846.6872(cell)jonaspizza@hotmail.com

Brent Medders24StoresinAR

501.753.4111(office)imaugaman82@aol.com

Alan Murph73StoresinTX&TNDFA Board Treasurer210.657.4043(office)512.844.4594(cell)

alan.murph.d@gmail.com

Mike Brown 9StoresinSeattleDFA Board Officer

253.474.4831(office)253.468.8557(cell)

mbrown8528@aol.com

Jim Gerety16 Stores in TX

DFA Board Chairman432.570.1990(office)432.967.3030(cell)

james.gerety@att.net

Tareq Hishmeh84 Stores in AZ & CA805.901.7407(cell)

tareq@hishmehenterprises.com

Peter D’Andrea32StoresinTN,VA,AR,&AL

704.905.9220(cell)peter.dandrea@5-starpizza.com

John B. Glass29StoresinOH

513.886.2639(office)gfpi96@gmail.com

Art Hurteau21StoresinMO

417.353.1726(cell)dominosteam@aol.com

Osman Qasim37StoresinNC704.223.1440

osmanq@carolina.rr.com

M i d w e s t C h a p t e r

N o r t h C h a p t e r

S o u t h C h a p t e r

W e s t C h a p t e r

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Mack Patterson42StoresinNC

704.516.8856 (cell)mack.patterson@gmail.com

Pam Tobie6 Stores in CA

619.339.3236(cell)dpslammed@aol.com

YourDFAStaff

Ken PeeblesChiefExecutiveOfficer

210.845.1072ext.1(office)ken@dominosdfa.com

Jamie ReamsTheVoiceEditor&Designer210.845.1072ext.4(office)jamie@dominosdfa.com

Amy VillastrigoOperationsManager

210.845.1072ext.2(office)amy@dominosdfa.com

Page Advertiser

62Ansira/ConnectMarketing

39AscentiumCapital

16 Cintas

31 CITFranchiseFinance

2 Coca-Cola

3 DirectTV/Streamline

52 Ecolab

18Equipment&Supply

49 Genesis

30 GDP

48 Gnich Architecture

24 Helm

45 Heritage

44 Horne

Page Advertiser

51 HTG

25 MaSSCorp

13 MiddlebyMarshall

32,33MyDomino’sInsurance

47 Paychex

29 PLI

64 Ross4Marketing

24 Sprint

17 Sterling

41 TheBottomLine(TBL)

63XLTOvens

dominosdfa.comBookmark our website

for up-to-date news and information!

Ron PerryDirectorOfOperations

210.845.1072ext.7(office)ron@dominosdfa.com

Daniel Dain9StoresinTX

361.438.7686(cell)dwdpizza@aol.com

F o r u m R e r e s e n t a t i v e B o a r d A p p o i n t e d

A d v e r t i s e r s I n d e x

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Plasticard-LocktechIntl(PLI)TracyMorris|800-752-1017ext.1299

Supplies & Products

MiddlebyMarshallOvenJasonBireta&LarryBireta248-302-1199

SBM TechnologyRafaelLee|855-726-4685

HightechGrafix/dpReportingBRTechnologiesBryanNichols|817-268-4040

Technology

Ross4MarketingEileenBromwell|800-421-1684

Marketing Services

Fisher&Phillips,LLPHagoodTighe|803-255-0000

Labor Lawyers

XLTOvensNickRoths|316-719-3722

Coca-ColaMidwest:LisaMayer|248-318-7630Northeast:JenniferGoodyear|410-330-4434Southeast:RyanCochell|404-676-6093West:StephanieSomenek|480-797-4527

Cable, Internet & PhoneServices

Accounting & TaxHorne,LLP MichaelSassano|866-281-3950

TheBottomLine(TBL)MarnieFeinour|800-237-0704

Human Resources

Finance & Lending

Vendor Partner DirectoryLog onto dominosdfa.com for the most current list of partners.

SterlingInfoSystemsCurtisAnderson|646-435-6125

SFV-LLGC,LLCArthurRosenorTimRhode800-630-1021

MyDominosInsurance(MDI)JasonUpton|800-251-7407|256-738-6752

Insurance [Business]

MaSSCorpJeffMurphy|800-766-5677

PaychexJenny Blake | 844-846-7824

RenaissanceDentalTomDimmer|517-381-4222

Background Checks

Ovens

Cleaning Products

Ecolab/SSDCPhilipPerry|859-312-4041

CintasCorporationMarcFriend|513-701-2014

Is your company interested in

partnering with the DFA?

Log onto dominosdfa.com and visit the Vendor section

for information about:

• Partnerships• Advertising• Sponsorship

or contactAmy Villastrigo

210-845-1072 ext. 2amy@dominosdfa.com

CapitalSourceMichelleTernus|402-993-2569

Wizardline TechnologiesShawnBrunelle|978-423-0875

First Franchise Capital Karen Johnson | 402-562-5111

AnsiraEngagementMarketingLauraliisaGudgeon|972-663-1162

Construction & Facilities Management

AscentiumCapitalLLCAngelaC.Anderson|281-902-1972

Gnich Architecture StudioJasonGnich|503-552-9079

GDPAdvisorsJohnPowter|800-473-8697

NationalCustom,Inc.PeterThomas|770-441-1660ext.203

Streamline/DirecTVMartinHornek|877-780-8385

SprintStephanieShowich|248-249-0954

CITFranchiseFinanceMatthewGoyette|603-501-0788

Walton SignageCesarCordova|210-325-3612

Whaley Parts and SupplyJeffQuattlebaum|800-877-2662x7103

GenesisLightingMagenBybee|469-322-1906

Heritage PartsEricaCarter|855-718-7760

SMMInternationalChristopherWick|888-SMM-INTL