the value of the new style of it with hp software software...the value of the new style of it with...

© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

The innovation engine for the digitized world – The New Style of IT New Style of IT supported by HP Software

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© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

1

…hasn’t changed

much since 1959 ?

The old style of IT…


IT has changed significantly since 1959

3

Environments are rapidly changing and getting increasingly complex


Digital business transformation is happening now

of businesses expect to be digital in 24 months

50%of information is in the form of what’s called machine data

90%

reduction in cost for business operations driven by smart machines by 2018

30%Mobile Apps

10 M

and it is driving IT transformation


Software IS the Product

Software IS the Innovation Engine

Software IS the Differentiation Engine

What does this mean for IT?

7

Software DefinedAnything



Continuous innovation

The art of failing fast

Rapid anti-competitive moves

The New Style of IT powers a New Style of Business

8

Minimum viable product

Experiment



The New Style of IT

IT's about Collaboration

Fluid IT

Fluid approach dealing with the pace of digital

business

Greater agility

Businessoutcome-centric

New workloads, apps,and experiences

Shorter cycle times

Core IT

Maintaining the rock-solid foundation for

business execution

IT outcome-centric

Conventional workloads & apps

Longer cycle times

Lower cost

Gartner calls it

Bimodal IT


The New Style of IT bridges Core IT and Fluid ITCharacteristics vary between Core IT and Fluid IT

13

Fluid IT

Core IT

Agile Dev and Test

Mobility Everywhere

App Security

Real Time Management

Big Data Business Value

Extreme Automation

Cloud Delivery Models

Enterprise Security

E2E Management

Big Data Warehouse


The New Style of IT bridges Core IT and Fluid ITCharacteristics vary between Core IT and Fluid IT

14

Fluid IT

Core IT

Agile Dev and Test

Mobility Everywhere

App Security

Real Time Management

Big Data Business Value

Extreme Automation

Cloud Delivery Models

Enterprise Security

E2E Management

Big Data Warehouse

Service Integrator

Service Developer

Service Provider


Industry use cases

15

Fluid IT

Catalog of offerings

Account Management

Subscriber Database

Government Services

Inventory Management

Car Stock Management

Retail

Insurance

Finance

Telecommunications

Public Sector

Automotive

Mobile Access

Mobile Banking

Smart Shopper

E-Citizens Services

Real time Management

Connected Cars

Core IT

© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17

Most of our customers come from the Core IT side

Mature Core ServicesRenovate the CoreReduce Technical Debt

Embrace InnovationSupport AgilityPlan Technical Debt

Connecting and bridging the modes requires a new

Operating Model

Fluid ITCore IT

However, balancing the modes requires a new operating model


IT as a business innovator

18

Fluid ITCore IT

Management of change initiativeCultural change requires strong leadership and

changes to metrics and incentives. The operating

model should reinforce the new culture

Technology accelerates culture shiftsUsing technology to expose information and promote

transparency between teams builds trust and

collaboration

1

2

3

More than labeling IT as a providerRequires behavior changes to adopt the cultural

characteristics of a provider/broker while at the same

time retaining traditional principles to control systems

that power the business core

IT is a service integrator and service providerControlling end-to-end IT system and service delivery at the optimal cost

IT is a service developer and service provider Enabling continuous creation and consumption of IT and business services


The foundation for capitalizing on the New Style of IT

19

Requires balancing across three perspectives simultaneously

• Collaborative, inclusive innovation• Fast and flexible• Consumer centric• Risk tolerant

• Value chain operating model• Consumption oriented• Process and method agnostic

• Data-driven• Service centric• Modular, composite design

TECHNOLOGY

Integrator

Provider

Developer

CULTURE

STRUCTURE

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Service

Development

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Architecture

Policy Requirement

Scope Agreement

IT

Project

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Conceptual

Service

Logical Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Service Release Blueprint

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfillment Request

SubscriptionChargeback

Contract

Request

Problem/Known Error

Knowledge

ItemIncident

Event

Service

Monitor

Run

Book

RFC

Actual

Service

CIs

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Knowledge &

Collaboration

Component

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

http://www.opengroup.org/getinvolved/forums/IT4IT-forum



Efficiency

&

AgilityFinance & assets

Intelligence & reporting

Resource & project

Governance, risk and compliance

Sourcing & vendor

IT V

alu

e C

hai

n

Plan Build Deliver Run

Reference Architecture

Service-centricIT reference architecture

for the IT Value Chain

The New Style of IT leveraging the IT Value Chain

20

IT4IT Reference Architecture




Big

Dat

a A

nal

ytic

s

The Operating Model on top of IT Value Chain

Avoid failure by detecting and

correctingissues

proactively

Run

Ensure business strategy leads

to the optimal IT portfolio

Plan

Streamline requirements

to build and deploy new

services

Build

Accelerate requests to

streamlining the supply-chain to

fulfill them

Deliver

Business and Customer Relationship

Sourcing and Supplier Relationship

Provide/broker Services to the Enterprise...

...On top of a consistent, integrated service model backbone

En

terp

rise

Arc

hit

ectu

re

21


HP Reference Architecture based upon IT4IT

22

DetectToCorrect

Strategy To Portfolio

Requirement ToDeploy

RequestToFulfill

Business and Customer Relationship

Sourcing and Supplier Relationship

IT Consumer Portal & Dashboard

Service Model Backbone and Integration

DemandInvestment

Portfolio

IT Architecture

Service Portfolio

Require-ments Project

Design/Develop

Test & Release

Catalog Usage/ Billing

Fulfill-ment

Change

Incident/ Problem

Monitor/ Event

Config-uration

Diagnose/ Remediate

En

terp

rise

Arc

hit

ectu

re

Big

Dat

a A

nal

ytic

s


Drive IT Portfolio to business innovation

23

Holistic demand

Across PMO, cloud and enterprise architecture, service portfolio and business needs

Business priorities

Enhance business agility, speed innovation and business growth

Data consistency

Comprehensive operating-level agreements (OLAs) based on consistent data across service providers

Financial visibility

Ensuring ROI and cost savings aligns with financial objectives and charge-back schemas

Traceability

Measure, manage and audit providers’ performance

Communication

Manage contracts and improves business relationships through use of detailed roadmaps and KPIs

.

Plan

Strategy-to-Portfolio


STRATEGY

• Define objectives

• Align business and IT roadmaps

• Set up standards and policies

• Assess applications cloud readiness

SERVICE PORTFOLIO

• Service architecture

• Service portfolio rationalization

• Create service blueprint and roadmap with cloud-initiative components

DEMAND

• Consolidate business demand

• Analyze priority, urgency, and impact

• Create new or tag existing demand

SELECTION

• Business value, costs, benefits & resources

• Security and risk

• What-if-analysis

• Ensure governance

Governance of IT Portfolio and Investments

24

Enterprise Architecture

Service Portfolio

Demand Proposal

Plan



Strategy Service portfolio Demand Selection

HP Products - Mappings

HP Project & Portfolio Management

HP Application Portfolio Management

HP Enterprise Maps

HP IT Business Analytics

Plan


25


HP Services - Mappings

Service Manager Reference Model

HP IT Business Analytics Foundation

Project & Portfolio Management Foundation

Service Strategy

Strategy Service portfolio Demand Selection

Plan


26


Deploy best services

27

Reuse

Reuse of services and requirements becomes the norm

Time to market

Faster time to market for service realization

Supplier Info

Increased traceability across internal and external suppliers

Financial visibility

Improves inputs to IT Financial Management on full service cost

Predictable

Control point facts about quality, utility, security and cost

Policy compliance

Across security, risk, enterprise architecture & finance

Build

Requirement-to-Deploy


PLAN&DESIGN

• IT Project plan

• Logical service model

• Requirements

• Functional & technical

• Standards & policies

DEVELOP

• Development: Agile, iterative, waterfall …

• Source & set up development environment

• Version control

• Developer testing

TEST

• Functional: desktop, web, mobile

• Performance: desktop, web, mobile

• Security: static, dynamic

DEPLOY

• Release plan

• Change and configuration process

• Knowledge management

• Application and security monitors

Prioritize, Build, Test and Deploy best services

28

Build


Service DesignService

Development

Requirements

Test

Release Composition

Build

Fulfillment Execution

Defect

Change Control

Project


Plan & design Develop Test Deploy

HP Agile Manager

HP Application Lifecycle Management (Quality Center)

HP Lifecycle Virtualization

HP Service Manager, HP Service Anywhere

HP Application Security (Fortify)

HP DevOps Automation

HP Project & Portfolio Management


HP Unified Functional Testing

HP Application Lifecycle Intelligence

HP LoadRunner, HP Performance Center,

HP StormRunner

HP Mobile Center

HP CODAR

HP Cloud Service Automation

Build


29



HP Services - Mappings

Plan & design Develop Test Deploy

Service Manager Reference Model

Enterprise Agile Foundation

Application Lifecycle Management Services

Performance Center Services

Project & Portfolio Foundation

Cloud Maps

Cloud Services Automation Services

SA, NA, OO & DMA Foundations

Enterprise Agility

Build


30


Catalog, fulfill and manage service usage

31

Consumption

Consumers easily find and subscribe via self-service

Single catalog

Optimize multi-sourcing of cloud and internal services through a comprehensive alignment of resources

Service broker

Overarching service management for the transition to broker of services

Efficiency

Standard subscription process with authorization, policies and automation

Traceability

Across subscription, usage and chargeback

Cost optimization

Recover expired and unused cloud subscriptions, infrastructure and licenses

Deliver

Request-to-Fulfill


DEFINE AND PUBLISH

• Mash catalog items from all fulfillment engines

• Set pricing, options and SLA

• Publish services

SUBSCRIBE

• Self-service portal engagement

• Personalized experience

• Manage subscriptions and authorization process

FULLFILL

• Asset control and fulfillments routing

• Policy-driven app control within internal and external providers

• Integrate with change, asset & configuration systems

MEASURE

• Service usage measurement

• Chargeback / showback

• Cost transparency

• Surveys and ratings

Service catalog, provisioning, and migration

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Catalog RequestChargeback /

ShowbackFulfillment

Shop / Buy / Pay / Manage

Deliver

Request-to-Fulfill


Define & publish Subscribe Fulfill Measure

HP Service Manager/HP Service Anywhere

HP Propel


HP Operations Orchestration

HP Cloud Service Automation, HP CODAR


HP Asset Manager

HP Network, Storage & Server Automation

HP DB, Middleware & Application Automation

Deliver

Request-to-Fulfill

33


Define & publish Subscribe Fulfill Measure

HP Services Service Manager Reference Model

HP Supplier Management

HP Rapid Deployment Pack for Service Manager

HP Cloud Services Automation Services

HP Application Life Cycle Management Services

HP Cloud Maps

HP SA, NA, OO & DMA Foundation

HP Services - MappingsDeliver

Request-to-Fulfill

34


Anticipate and resolve production issues

35

Efficiency

Consolidated management platform for infrastructure and application monitoring, access controls and policy enforcement.

Collaboration

Report back to the business to guide further cloud application deployment

Traceability

Monitor and manage app performance, availability, and compliance across providers

Cost

Track and optimize cloud costs and vendor SLAs

Risk

Enforce security policy and compliance requirements among disparate providers

Improvement

Integrated process for customer support and change, asset and request management

Run

Detect-to-Correct


DETECT

• Collect and correlate events, alarms and metrics across multi-providers infrastructure

• Load into IT data warehouse

• Understand user issues

DIAGNOSE

• Root cause through big data analytics

• Severity and business impact

• Defined escalation path with service providers

CHANGE

• Define change request

• Perform problem and risk analysis

• Approve infrastructure change following governance policies

• Automated elastic optimization of capacity

CORRECT

• Implement change

• Leverage run books for scale-in, scale-out and ticket management

• Auto-fixed common issues

• Close records

Present a unified pane of glass to all providers

36

Service Monitoring

Event Management

Incident Management

Remediation

Configuration Management

Service Desk and Security Operation Centers

Run

Detect-to-Correct


Detect Diagnose Change Correct

HP Business Service Management Suite

HP Service Manager, HP Service Anywhere

HP Universal CMDB, Universal Discovery

HP Operations Orchestration


HP Network Security (Tipping Point) & Security Intelligence (ArcSight)

HP Ops Analytics

HP Products - MappingsRun

Detect-to-Correct

37


Detect Diagnose Change Correct

HP Services Service Manager Reference Model

HP Converged Security

HP Rapid Deployment Pack for Service Manager

HP Operations Bridge

HP Automated Network Management

HP Application, Systems, Network Foundations

HP Automation Foundation

HP Server Automation, Ops Orchestration Quickpack

HP Services - MappingsRun

Detect-to-Correct

38


IT4IT™ reference architecture

IT4IT™ is a trademark of The Open Group

Strategy toPortfolio

Requirement to Deploy Request to Fulfill Detect to Correct

Enterprise Architecture Component

ServicePortfolio

Component

PortfolioDemand

Component

Proposal Component

PolicyComponent

ReleaseCompositionComponent

ProjectComponent

Source ControlComponent

ServiceDesign

Component

Requirement Component

TestComponent

DefectComponent

BuildComponent

Build PackageComponent

Offer Consumption Component

UsageComponent

Chargeback/Showback

Component

RequestRationalization

Component

FulfillmentExecutionComponent

OfferManagementComponent

CatalogCompositionComponent

ProblemComponent

IncidentComponent

ServiceMonitoring

Component

ChangeControl

Component

Diagnostics &Remediation

Component

ConfigurationManagement

Component

EventComponent

Service LevelComponent

ITInitiative

Source

Require-ment

Offer

ServiceCatalog

Entry

Test Case

Defect

Build EventServiceContract

BuildPackage

ServiceArchitec-

ture

Policy

ScopeAgree-ment

PortfolioBacklog

Item

UsageRecord

Fulfill-ment

Request

Subscrip-tion

Charge-back

Contract

Request

Problem/KnownError

Incident

ServiceMonitor

Run Book

RFC

ShoppingCart

ServiceRelease

Blueprint

LogicalService

Blueprint

ActualService

CIs

Con-ceptualService

Blueprint

Con-ceptualService

DesiredServiceModel

ServiceRelease

V2.0 snapshot is based upon material developed by the IT4IT™ Forum of The Open Group™

Key functional component

Service model artifact

Key data artifact

Auxiliary data artifact

Entity relationship


2

3

Software is becoming the product, the innovation engine, the differentiator in the digitization of everything

IT needs to rise to the challenge: faster, more agile, close to the business

New Style of IT bridges both Core IT and Fluid IT with one reference architecture based on the IT Value Chain

1

The bottom line

54

4IT needs to adopt service provider / service developer / service integrator operating models

© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

the value of the new style of it with hp software software...the value of the new style of it with...

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