The

Trustworthy

Leader

Amy Lyman PhD

Friday, Dec 9 2011

Equity – Trust – Success

• Great Workplaces are better financial

performers than their peers

• Trustworthy Leaders are found within

great workplaces

• Perceptions of equitable sharing are

higher in great workplaces than in good

workplaces

Fortune "100 Best" vs Stock Market

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

"100 Best"Reset Annually

"100 Best"Buy and Hold

S & P 500 Russell 3000

11.06%

6.68%

3.83% 4.26%

©2010 Great Place to Work® Institute, Inc. All Rights Reserved

Annualized Returns 1998-2010

Annual Return 2004-2011 lists

43.7%

22.7%

12.6% 12.5%

4.5%

-35.0%

63.2%

23.1%

39.7%

11.3%

3.8%

17.8%

9.5%

-42.5%

58.4%

12.0%

©2011 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

Lower 100

What Trustworthy Leaders Do

Inclusion and Sharing

Trustworthy leaders create great workplaces in

part by being inclusive in their practices

towards all employees

Inclusion brings with it a commitment to sharing

– shared work, shared responsibility and

shared reward

Inclusive workplaces are better able to move

through uncertainty to take advantage of and

create opportunities in the marketplace

Evidence of Trustworthy Leadership –

Tenure

86.04

81.29 81.27

82.11 82.39

83.82 82.82

75.11

67.19 66.03 66.44

66.37 67.41 68.09

50.00

55.00

60.00

65.00

70.00

75.00

80.00

85.00

90.00

95.00

100.00

< 2 years 2-5 yrs 6-10 yrs 11-15 yrs 16-20 yrs > 20 yrs

©2009 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

100 Best Overall

Lower 100

Lower 100 Overall

Evidence of Trustworthy Leadership –

Race

79.81

82.13 83.42 82.94 81.59

78.91

81.47

65.40

70.44 68.48 69.87

66.26 64.10

67.42

55.00

60.00

65.00

70.00

75.00

80.00

85.00

90.00

95.00

100.00

AfrAm AsnPI Cauc HispLat NatAmAlsk Other

©2011 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

100 Best Overall

Lower 100

Lower 100 Overall

Evidence of Trustworthy Leadership –

Job Type

81.54%

78.01%

80.17%

84.53%

82.36%

86.26%

91.20%

83.44%

67.69%

62.31% 64.40%

74.27%

69.36%

74.88%

82.04%

70.71%

50.00%

55.00%

60.00%

65.00%

70.00%

75.00%

80.00%

85.00%

90.00%

95.00%

100.00%

HrlyClerical

Admin

HrlyProd'n

Services

Hrly Prof'l Tech Commissn/Sales Slried Prof'l Tech SlriedMgr Spvsr Slried Exec Snr

Mgr

100 Best

100 Best Overall

Lower 100

Lower 100 Overall

Promoting Inclusion

• Show your genuine belief in the value

of others

• Actively seek others’ ideas

• Share the benefits that are generated

Showing a Belief in the

Value of Others

40%

50%

60%

70%

80%

90%

100%

We're all in thistogether

Management shows asincere interest in me

as a person, not just anemployee.

Management involvespeople in decisions thataffect their jobs or work

environment.

We have special andunique benefits here.

84% 80%

73%

84%

69%

62%

55%

63%

©2011 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

Lower 100

Actively Seeking Others Ideas

40%

50%

60%

70%

80%

90%

100%

Management genuinely

seeks and responds to

suggestions and ideas.

Management involves

people in decisions that

affect their jobs or work

environment.

Managers avoid playing

favorites.

Management is

approachable, easy to talk

with.

78%

73%

69%

84%

61%

56% 54%

71%

©2011 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

Lower 100

Share the benefits

40%

50%

60%

70%

80%

90%

100%

I am treated as a fullmember here regardless

of my position.

Everyone has anopportunity to get

special recognition.

People here are paidfairly for the work they

do.

I feel I receive a fairshare of the profits made

by this organization.

85% 80%

77%

70% 72%

63% 62%

49%

©2011 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

Lower 100

In a culture of

shared benefits…

40%

50%

60%

70%

80%

90%

100%

Management is honest

and ethical in its business

practices.

Management delivers on

its promises.

I believe management

would lay people off only

as a last resort.

Promotions go to those

who best deserve them.

89%

79%

85%

72%

75%

61%

71%

55%

©2011 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

Lower 100

More people are engaged and

want to stay

40%

50%

60%

70%

80%

90%

100%

I feel I make adifference here.

I want to work here fora long time.

My work has specialmeaning: this is not

"just a job".

People look forward tocoming to work here.

86%

81% 83% 80%

78%

72% 74%

61%

©2011 Great Place to Work® Institute, Inc. All Rights Reserved

100 Best

Lower 100

With Trustworthy Leadership

• More benefits are generated

• More benefits are shared fairly

• Companies are more successful

– Financially

– As Employers

– As Community Members