the trafalgar health & safety general offices

Safety Training

HAZARD SUBJECT:HANDLING CHEMICALS

TYPE OF INJURY OR INCIDENT POSSIBLE:

• BURNS, • SKIN IRRITATION,

POISONING THROUGH• INHALATION, • SKIN CONTACT OR• INGESTION

1

PRIOR TO TRANING SESSION1. Identify substances used within control dept./general office area

from the branch file (i.e. from chemical suppliers)2. Have available the Hilton COSHH training sheet for each substance

and read through with staff.PREVENTATIVE TRAINING INFORMATION

Hilton have identified all substances such as dust, liquids, gases and solids which have the potential to cause harm through short or long term exposure.You must always follow the manufacturers instructions carefully,never mix chemicals or substances and always use the necessary personal protective equipment which has been provided and is stored in “House keeping Office”

*BEWARE OF SAFETY ADVICE COVERED AND FOLLOW CORRECT PROCEDURES*

SUGGESTED TRAINING FREQUENCY:6 MONTHLY

1a

HAZARD SUBJECT:INADEQUATE PROTECTIVE

EQUIPMENTTYPE OF INJURY OR

INCIDENT POSSIBLE:• BURNS,• SCALDS,• IRRITATION,• POISONING

2

PREVENTATIVE TRAINING INFROMATIONThe company has examined all substances which you are required to use as part of your work tasks. This means that the safest available substance is used for each task.The head of department should have a list from the personal protective equipment assessment manual highlighting the job tasks and the particular PPE to be worn.The necessary personal protective equipment has been provided for use when carrying out these tasks and must be worn by everyone at all times.The personal protective equipment is kept within the PPE storage box for your department.Prior to use, you should closely inspect all personal protective equipment for defects and report any findings immediately to your manager. Failure to do this could result in serious injury to yourself. Failure to wear the relevant PPE may lead to disciplinary action being taken.SUGGESTED TRAINING FREQUENCY:6 MONTHLY

2a

HAZARD SUBJECT: MANUAL HANDLING


• BODY STRAINS TO SEVERE BACK INJURIES

3

PREVENTATIVE TRAINING INFROMATIONAt any point, you are likely to perform tasks which involve manual effort e.g. bending, stretching, twisting, pushing, pulling and lifting. Whenever possible, we wish to make tasks as these easier or remove them completely. All staff are encouraged to follows these procedures and to report other tasks which require further assessment (i.e removal or reduction in the manual effort involved).


3a

HAZARD SUBJECT:SAFETY OF STAIRCASES


• SLIPS,• TRIPS AND• FALLS

4

PREVENTATIVE TRAINING INFORMATIONStaircases with defective lighting, damaged floor surfaces or edges, missing or loose hand rails must be reported to your manager immediately for maintenance or repair.No materials/objects should be stored on a staircase at any time.Use warning cones to highlight a potential danger.The nearest warning cone is located in “Housekeeping storage”


4a

HAZARD SUBJECT:

DEFECTIVE ELECTRICAL EQUIPMENTS


• EQUIPMENT DAMAGE• ELECTROCUTION AND• FIRE

5

PREVENTATIVE TRAINING INFORMATIONVisual checks of all electrical equipment are carried out every 3 months by the heads of department. A full detailed inspection is carried out by Engineering Inspections every three years.Check for split cables, exposed coloured wiring, damaged plugs, equipment damage, signs of fire damage on the equipment, loose wiring at plug or equipment junction, overheating of plugs or overloaded sockets, dust build up and liquid spillage when you use equipment. Report any findings to your manager immediately. Defective portable equipment is responsible for 36% of all electric shocks within work places.


5a

HAZARD SUBJECT:TRAILING CABLES


• TRIPS• EQUIPMENT DAMAGE• ELECTROCUTION

AND• FIRE

6

PREVENTATIVE TRAINING INFORMATIONTrailing cables are common causes of trips but are easily avoided.The force of someone tripping on a cable can lead to equipment damage, possible electrocution, fire and bodily injury.Report any trailing cables to your supervisor.When moving or using equipment, have regard to its positioning to ensure that the cables are not left in a dangerous position.Use rubber covers when positioning equipment in regularly used areas. If none are available report this matter to your supervisor and securely tape down cables as a temporary measure.


6a

HAZARD SUBJECT:FLOORING DEFECTS AND HAZARDS


• SLIPS,• TRIPS AND• FALLS

7

PREVENTATIVE TRAINING INFORMATIONDamaged or wet floor surfaces, including carpeting and tiles, must be reported to your manager immediately.Use warning cones to highlight a potential danger as soon as younotice it. The nearest warning cone is located in “Housekeeping storage”.A repair “mop up” will be carried out immediately by maintenance or instructed by duty management.


7a

HAZARD SUBJECT:DAMAGED FURNITURE


• INJURY TO YOU, COLLEAGUES AND/OR MEMBERS OF THE PUBLIC

8

PREVENTATIVE TRAINING INFORMATIONRegularly carry out visual checks on furniture within your work area.Report any defects or wilful damage immediately to your manager to allow necessary repairs to be made. Check for protruding screws,nails and any sharp edgesIf you find any defective furniture, remove the item from use until the repairs are made.

SUGGESTED TRAINING FREQUENCY:ANNUALLY

8a

HAZARD SUBJECT:ACCESS TO HIGH LEVEL STORAGE

AREASTYPE OF INJURY OR

INCIDENT POSSIBLE:• SLIPS,• TRIPS AND• FALLS

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PREVENTATIVE TRAINING INFORMATIONSuitable step ladders or a kick stool should be used to assist access to high level storage areas. The branch will provide these where necessary.To minimise the risk of injury, high level storage areas should only be used for storing items which are light and which are infrequently used.If necessary, obtain help when storing or retrieving items in high level areas.


9a

HAZARD SUBJECT:LIGHTING DEFECTS


• SLIPS,• TRIPS • FALLS• CUTS• BURNS AND• SCALDS

10

PREVENTATIVE TRAINING INFORMATIONThere is no reason for any areas within the branch to have insufficient lighting. However, report defective bulbs/faulty lighting to your manager immediately for repair.If you feel there is insufficient lighting within your work area please let your manager know.


10a

HAZARD SUBJECT:VENTILATION

PREVENTATIVE TRAINING INFORMATION

• OVERHEATING OF EQUIPMENT

• UNSATISFACTORY CONDITIONS FOR STAFF

11


Hilton endeavour to provide and maintain a good standard of ventilation within premises to assist in the comfort of staff and guests.Report any defective ventilation or blocked air vents to your manager for action.Do not prop open fire doors to provide ventilation.


11a

HAZARD SUBJECT:INCORRECT FOOTWEAR


• SLIPS,• TRIPS • FALLS• BRUISING TO FOOT

AND• POSSIBLE

FRACTURES

12

PREVENTATIVE TRAINING INFORMATIONAlways wear sensible shoes to work and wear protective footwear if provided for you.Open toed shoes and shoes with stiletto heels are not permitted at any time especially when carrying out manual lifting tasks and working in control dept./general office areas.If your job involves a lot standing or walking, then you should ensure that your shoes are comfortable and will not cause sores or blisters.


12a

HAZARD SUBJECT:DEFECTIVE OFFICE EQUIPMENT


• FURTHER EQUIPMENT DAMAGE

• ELECTROCUTION• INJURY TO YOU AND

COLLEAGUES• FIRE

13

PREVENTATIVE TRAINING INFORMATIONRegularly carry out visual checks on all equipment within you work area. Do not use defective equipment or attempt to repair it.Report any defects immediately to your manager to authorize all the necessary repairs to be made.


13a

HAZARD SUBJECT:PERSONAL HYGIENE


• THE TRANSMISION OF INFECTION FROM STAFF TO THE PUBLIC AND VICE-VERSA.

14

PREVENTATIVE TRAINING INFORMATIONRegular hand washing after handling money, waste food, cleaning cloths and chemicals keeps you and our public safe.Ensure the wash hand basin is used for no other purpose than hand washing and is supplied with soap and paper towels.


14a

HAZARD SUBJECT:FIRE SAFETY


• SMOKE INHALATION

• BURNS• BUILDING

DAMAGE AND• POSSIBLE DEATH

15

PREVENTATIVE TRAINING INFORMATIONMake sure your manager trains you on the fire evacuation routines. Also ask for the relevant pages that are specific to your department and also those containing the general information for all staff.

LEGAL TRAINING FREQUENCY:6 MONTHLYN.B YOUR STAFF SHOULD BE INVOLVED IN THE PERIODIC EVACUATIONS TO ENSURE THE ABOVE TRAINING SESSION IS UNDERSTOOD.

15a

HAZARD SUBJECT:BOMB THREAT


• BOMB THREATH/BUILIDING EVACUATION

16

PREVENTATIVE TRAINING INFORMATIONIt is highly important to follow the instructions given to you by the management and the need to assist customers in the event of evacuation.


16a

HAZARD SUBJECT:PUBLIC VIOLENCE


• MINOR /SERIOUS BODY INJURY

17

PREVENTATIVE TRAINING INFORMATIONVerbal abuse and threats are the most common types of incidents and fortunately physical attacks are comparatively few.Should an incident occur, move away and redirect members of public away from area. Report to your manager who will assist in defusing the situation. Do not use threatening behaviour or language towards any guests.Remember that certain injuries arising from acts of public violence are reportable to enforcement authorities and, this is a legal requirement, you should ensure that you give full details of any such incident to your manager.


17a

HAZARD SUBJECT:FIRST AID


• ACCIDENT OCCURING WITH NO FIRST AIDER OR INADEQUATE FIRST AID SUPPLIES TO DUE WITH INJURIES

18

PREVENTATIVE TRAINING INFORMATIONManagement within the hotel will ensure that the shifts have at least one first aider on duty at all times.Your responsibility as a member of staff is to know who the first aiders are within the branch. (Ask your trainer to show you the completed list of the first aiders). This list will be kept up- to -date at all times for your reference.You must also be aware of the location of the first aid boxes and the accident book within the branch. These first aid boxes are audited on a monthly basis to ensure that suppliers within them are kept up-to-date.Remember to report any incidents or accidents immediately to your manager and to seek assistance from the first aiders whenever necessary.


N.B FIRST AIDERS SHOULD BE MADE AVAILABLE FOR GUESTS SHOULD THE NEED ARISE.NO LOTIONS, POTIONS OR PILLS SHOULD BE OFFERED BY ANY MEMBER OF STAFF TO COLLEAGUES OR GUESTS

18a

HAZARD SUBJECT:REPORTING OF CERTAIN ILLNESSES


• THE TRANSMISSION OF INFECTIOUS DISEASES TO OTHER STAFF OR GUESTS

19

PREVENTATIVE TRAINING INFORMATIONIf you suffer from both vomiting and diarrhoea symptoms you mustnot work with food. You must report the illness to your manager.Environmental health officers may visit you at home to interview you and request a faecal specimen.


19a

HAZARD SUBJECT:REPORTING OF ACCIDENTS, INJURIES, PROPERTY

DAMAGE AND NEAR MISS ACCIDENTS


• VARIOUS INJURIES WHERE THE WARNING SIGNS WERE PREVIOUSLY RECOGNISED BY MANAGEMENT AND/OR EMPLOYEES

20

PREVENTATIVE TRAINING INFORMATIONMost accidents and injuries in which persons are involved have been recognised as potential hazards by other employees.i.e “we always did it that way” or “I was never trained but did it anyway”We ask that employees think about the jobs they do and their workplace. “Can we make it safer?”Any injury sustained no matter how minor, must be reported to your manager.Any incident that could have caused injury probably one day will.You can prevent that by reporting the matter to your manager.These issues will be noted in the accident book and investigated to make your workplace safer and reduce the chance of you being injured.SUGGESTED TRAINING FREQUENCY:6 MONTHLY

20a

HAZARD SUBJECT:EXTERNAL PROPERTY DISREPAIR


• MINOR OR MAJOR INJURY TO STAFF AND GUESTS

• LONG TERM DAMAGE EFFECTS ON PROPERTY

21


Disrepair to the external areas can include pot holes, raised/broken slabs, missing/broken/raised drain covers and can lead to slips, trips, and falls, to you, your colleagues and guests.Branch management nominate persons to carry out regular externalproperty inspections, but we ask that you be vigilant and on the look out for any of these defect on your way to and from work and immediately report any findings to your manager.


21a

HAZARD SUBJECT:USE OF VDU EQUIPMENT


• HEADACHES• NECK STRAINS• DISORDERS OF

UPPER LIMBS

22

PREVENTATIVE TRAINING INFORMATIONVDU assessments must be completed by all staff using VDUs. The branch will then take steps to remedy any unsatisfactory comments and the assessments will be reviewed every 6 months to ensure that satisfactory progress is being made and satisfactory conditions exist.The lay out of the keyboard, screen, foot rests, document holders, adjustable chairs, work space, ventilation and lighting will be considered for each “user”, and “users” must receive further training.The company generic manual on VDUs supplies information on eye tests and persons classified as “users”.Report any symptoms such as headaches, neck or back strains to your manager immediately.


22a

HAZARD SUBJECT:OPERATING OFFICE EQUIPMENT


• ELECTRIC SHOCKS• CUTS• BRUISES

23

PREVENTATIVE TRAINING INFORMATIONOnly use items of equipment if you are confident in their use and all required guards are in place. If you are unsure how to use a particular item of equipment or the equipment itself does not look safe then do not use it. Report immediately to the duty manager for appropriate action.


23a

HAZARD SUBJECT:DISCARDED CIGARETTES


• FIRE

24

PREVENTATIVE TRAINING INFORMATION Note – Since this was written, anti-smoking regulations were brought in - 2006 for

Scotland, 2007 for England and Wales e.g. for England from 1st July 2007, all public places and workplaces became smoke-free, with just a limited number of exceptions, under the Smoke-free (Premises and Enforcement) Regulations 2006.Carry out regular visual inspections of all public areas for signs of discarded/smouldering cigarettes, paying particular attention below furniture, to the furniture itself, and to refuse bins.When emptying ashtrays, ensure that all cigarettes are fully extinguished before placing contents into the bin.Bar serveries and staff rooms should be provided with metal bins specifically for cigarette disposals.


N.B. Within the hotel, smoking is only permitted within the:• Grapevine restaurant (smoking area)• 28th floor balcony

24a

HAZARD SUBJECT:BROKEN GLASS


• CUTS• NERVE DAMAGE• INFECTION

25

PREVENTATIVE TRAINING INFORMATIONBroken glass must be cleaned up immediately using a brush and shovel. Always wear protective gloves. These are provided in the personal protective container for your department.Double wrap the glass in paper before depositing in refuse bin.Carry out a thorough inspection of the area to ensure that no fragments of glass are still left lying.


N.B “Don’t be a hero and use your bare hands”

25a

HAZARD SUBJECT:UNAUTHORISED ACCESS AREAS


• THEFT• DANGER LEADING

TO POTENTIALLY SERIOUS INJURY TO PUBLIC/VISITORS

26

PREVENTATIVE TRAINING INFORMATIONThere are certain areas within the hotel which are designated as being dangerous i.e. “hard hat” areas, plant rooms, rooms containing electric switchboards, gas supplies, emergency battery rooms etc.These areas will normally be signed “no unauthorised access”.If you have to access any of these rooms for any reason, follow the appropriate safety signage and always lock the door behind you. Even if you have to leave the room for a short period, always lock the door and never leave any of these areas open and unattended at any time.


26a

HAZARD SUBJECT:ELECTRICAL REPAIRS (CHANGING

LIGHT BULBS)TYPE OF INJURY OR

INCIDENT POSSIBLE:

• SLIPS• TRIPS AND FALLS• ELECTRIC SHOCK

27

PREVENTATIVE TRAINING INFORMATIONIt is imperative that you follow a safe procedure when changing light bulbs.

1. Isolate light fitting from power i.e. switch off and put up warning sign indicating to people not to turn power on.

2. Ensure you have a safe means of accessing area i.e. steps and place rubber mat on the floor.

3. Remove and replace light bulb.4. Switch on the power and remove warning sign and equipment.

Remember, never get anyone else to test it while you are located adjacent to the bulb or holding it in place.


27a

HAZARD SUBJECT:BODY/BLOODY FLUID CONTACT


• RISK OF FLUID BORNE DISEASE E.G. HEPATITIS, AIDS

28

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PREVENTATIVE TRAINING INFORMATIONA safe system of work requires to be followed when dealing with any body secretions or body fluid spillages such as urine, excreta and blood. If any of these substances are handled incorrectly, the potential risk of diseases transferring to you are great. Accordingly, the following steps should be followed:-

1. Position a cone in the area to warn others of the danger.2. Do not handle any bodily fluids or substances unless appropriate

disposable gloves are being worn.3. Mop up spillages with a suitable disposable material e.g. paper towels.4. If possible, mop up the floor thoroughly using a sanitising solution and

leave the cone in place until the area is dry.5. If this is not possible, scrub the affected surface i.e. carpet with a cloth

soaked in sanitising solution.6. Report any incidents of body fluid or substance spillage immediately to

your manager.Only qualified first aiders within the branch should attempt to give mouth to mouth resuscitation and this should only be done using a disposable mouth piece.SUGGESTED TRAINING FREQUENCY:6 MONTHLY

28a

HAZARD SUBJECT:OVERLOADED ELCTRIC SOCKETS


• DAMAGE TO EQUIPMENT

• POSSIBLE ELECTROCUTION

• OVERHEATING AND FIRE

29

PREVENTATIVE TRAINING INFORMATIONOnly use separately fused multi-gang extension leads and never plug adapters, even for a short period of time.Report the use of unsuitable adapters to your manager immediately.


29a

HAZARD SUBJECT:FIRE EXITS


• PANIC• INABILITY TO EXIT

BUILDING IN THE EVENT OF A FIRE SITUATION

• SERIOUS PERSONAL INJURY AND

• POSSIBLE DEATH

30

PREVENTATIVE TRAINING INFORMATIONAll fire exits should be suitably signed at all times. Always be vigilant and look out for defective or missing signs, paying particular attention to stairways and final exit doors.On no account should anything be stored on fire escape routes or adjacent to fire exit doors at anytime.Anyone found blocking the fire exits or fire escape routes, even temporarily, may be disciplined.


“EXIT ROUTES ARE FOR YOUR SAFETY IN THE EVENT OF AN EMERGENCY”

30a

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the trafalgar health & safety general offices

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