the titans: alibaba, amazon, and walmart: game changing strategies: time for you to respond!
TRANSCRIPT
![Page 1: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/1.jpg)
The TitansAlibaba, Amazon, and WalmartGame Changing Strategies: Time FOR YOU TO Respond!
![Page 2: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/2.jpg)
![Page 3: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/3.jpg)
![Page 4: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/4.jpg)
![Page 5: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/5.jpg)
Crossborder Commerce Perfect Storm
![Page 6: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/6.jpg)
Global Crossborder Commerce B2C Volume 2014-2020
![Page 7: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/7.jpg)
Global Crossborder Commerce Shoppers 2014-2020
![Page 8: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/8.jpg)
Crossborder StrategyHow do you respond?
![Page 9: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/9.jpg)
![Page 10: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/10.jpg)
• What should be your crossborder strategy?• What crossborder strategies have your competitors pursued,
successfully or unsuccessfully?• What are the investments, risks and rewards of alternative
strategies?• Where should you do crossborder business, crossborder brand,
crossborder commerce and/or a combination of these?• What should be your roadmap for crossborder implementation?• How should your supply chain support your crossborder strategy?• How to evolve your crossborder capabilities to make them major
game changers?
Questions that must be addressedby a Crossborder Feasibility Study
![Page 11: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/11.jpg)
![Page 12: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/12.jpg)
Customer Centricity
![Page 13: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/13.jpg)
• Being customer driven.• Having a focus on customer satisfaction.• Providing great customer service.• Focus on the customer experience.• Enhancing the customer journey.• Listening to the “Voice of the Customer.”• Place a high importance on the “Conversation with the Customer.” • Focus on the reduction of customer friction.
Other Customer CentricityViews
![Page 14: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/14.jpg)
What Does Your Customer Want?
![Page 15: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/15.jpg)
![Page 16: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/16.jpg)
![Page 17: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/17.jpg)
Customer Centric:Customer Obsession
![Page 18: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/18.jpg)
• Increasing your selection?• Working with marketplaces?• Enhancing your customer promise?• Taking personalization to the next level?• Improving your customer experience?• Getting your inventory local?• Regionalizing your final delivery capability to achieve:
• Same day delivery in top 50 cities.• Next day delivery in next 50 cities.• 2 day delivery to rural customers.
• Balancing your focus between customer-employees- suppliers-shareholders and community?
• Making your supply chain a competitive advantage for customer centricity?
• Evolving your customer centric capabilities to make them major game changers?
How will you respond towhat you are doing with:
![Page 19: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/19.jpg)
![Page 20: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/20.jpg)
![Page 21: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/21.jpg)
Omnichannel Definition
![Page 22: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/22.jpg)
So, How Big, How Important is Omnichannel?
“How much time and money will our omnichannel efforts take?”
![Page 23: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/23.jpg)
![Page 24: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/24.jpg)
• What do you need to do to become great in all your channels?• What is your omnichannel strategy and roadmap?• How do you leverage stores or other locations to provide for great
click and collect?• What changes in process, organizational structure and technology
are required to accomplish your omnichannel strategy?• What changes in logistics and merchandising are required to
accomplish your omnichannel strategy?• How to best address channel conflict and not allow it to slow down
being a great omnichannel?• How to align your supply chain capabilities with your omnichannel
strategy?• How to evolve your omnichannel capabilities to make them major
game changers?
Questions Upon WhichYou Can Build Your Omnichannel Response:
![Page 25: The Titans: Alibaba, Amazon, and Walmart: Game Changing Strategies: Time For YOU To Respond!](https://reader031.vdocuments.us/reader031/viewer/2022020103/588143b71a28abf65a8b6c4f/html5/thumbnails/25.jpg)