the talent report a measured approach to improving workplace productivity
TRANSCRIPT
A measured approach to
improving workplace productivity
& business performance
Prepared by:
Jason Buchanan
Optimum Consulting Group
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Workplace productivity remains a key business issue
A key challenge for any organisation is attracting, engaging and retaining and
developing a highly productive workforce:
• In Australia in 2013, 25% of people will change jobs, which will cost
somewhere between 50% and 150% of each individual’s salary *.
• In people intensive businesses, small improvements in people productivity
translate into big financial returns. Every 1% increase in productivity can
improve profits by 10%**.
• By measuring and understanding the key drivers of people productivity,
organisations can create and nurture a productive workforce which is both
engaged and committed.* Mercer Consulting 2012 **Boston Consulting Group 2007
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Workplace productivity remains a key business issue:
The most productive employees are those who are engaged in their roles and
committed to their organisation.
Organisations with an engaged and committed workforce achieve better
productivity and profits, lower turnover, and higher customer satisfaction and
retention levels.
This is important because:
• An individual may be committed to an organisation but not like their job, or
• An individual may be engaged in their role but not like the organisation they
work for.
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The Optimum framework for measuring and
improving the drivers of workplace productivity
ImproveEmployee
Performance
ImproveBusiness
Performance
Person-Role
“Fit”
Total Employee Experience
(Engagement + Commitment)
Organisation
Design
Workplace Productivity
By measuring and understanding the
key drivers of workplace productivity,
an organisation will improve employee
and overall business performance.
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Measuring the drivers of Workplace Productivity
Organisation DesignTeams, Roles & Structure
Person/Role FitRecruitment & Assessment
Total Employee Experience
Engagement & Commitment
Are our organisational processes,
structures and interfaces appropriate?
Do we attract and recruit the right
people to be successful?
Are our team members both
engaged and committed?
DRIVER KEY BUSINESS QUESTION MEASURE
Workplace Productivity
Pulse
Total Workplace Productivity
Audit
Workplace Productivity
Pulse
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The Workplace Productivity Pulse
The Workplace Productivity Pulse is an effective way for organisations to assess and
monitor the key drivers of workplace productivity with minimal disruption to employees.
• A very short online survey which is simple and easy for employees to complete
• Establishes an ‘early warning system’ to track changes over time.
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Now
6 months
12 months
18 months
‹#›
Workplace Productivity Index: Area Report Heat Map (Example output)
Where to focus in the Workplace Productivity Index Area Report Heat Map
This downward view into your organisation shows you which groups are doing well and
which groups are in need of attention. Areas in green represent departments who can
share best practices and areas in red are those with opportunity to improve.
NWorkplace
Productivity Index
Company Overall 53 67%
Department #1 58 50%
Department #2 11 82%
Department #3 168 74%
Department #4 200 80%
Department #3 115 73%
Department #2 166 72%
Department #1 177 74%
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Total Workplace Productivity
Audit
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The Total Workplace Productivity AuditThe goal of conducting the Workplace Productivity Audit is to understand the status of the key
drivers of workplace productivity. It comprises:
1. Total Employee Experience Audit:
• A 10-15 minute online questionnaire to measure important aspects of an employee’s
experience to determine what drives employees to perform at their best.
2. Recruitment Method & Person-Role ‘Fit’ Assessment:
• Through discussions with employees, we uncover the opportunities for organisations
to improve their ability to attract, engage, retain and develop current and future
‘talent’.
3. Organisation Design Review
• Through discussions with employees, we identify key elements of organisation design
which negatively impact workplace productivity.
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The Optimum Employee Experience Audit Framework
Total Employee
Experience
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We measure the Total Employee Experience across each of these twelve dimensions.
Team Work
Decision Making
RewardManager
Effectiveness
CareerDevelopment
Conditions for Success
PerformanceMeasurement
JobCharacteristics
Brand & Culture
SeniorLeadership
Recruitment/On Boarding
Health Safety &wellbeing
Area Report Heat Map (% Favourability)Example Output
Where to Focus in the Department Area Heat Map
This downward view into your organisation shows you which groups are doing well and which groups are in need of
attention. Areas in green represent departments who can share best practices and areas in red are those with
opportunity to improve.
Heat Map by Dimension N Sen
ior
Lead
ers
hip
Man
age
r Ef
fect
ive
nes
s
Team
Wo
rk
Pe
rfo
rman
ce
Man
age
men
t
De
cisi
on
Mak
ing
Job
Ch
arac
teri
stic
s
He
alth
Saf
ety
an
d
We
llbe
ing
Co
nd
itio
ns
for
Succ
ess
Bra
nd
Car
ee
r D
eve
lop
me
nt
Re
war
d
Company Overall 3356 70 72 80 70 75 77 80 90 52 80 82 70
Department #5 34 75 67 62 59 63 77 66 77 70 57 75 75
Department #4 22 82 63 74 85 84 78 71 81 85 80 84 82
Department #3 168 74 65 57 54 58 78 66 74 71 59 76 74
Department #2 31 80 77 65 48 62 77 64 79 76 62 74 80
Department #1 311 74 66 59 56 60 76 67 75 70 60 75 74
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Overall Company Score:
Where to Focus in the Employee Experience Dimension Summary
Focus on the top 3 dimensions highlighted in green as areas of strength and the bottom 3 dimensions highlighted in red as
areas of opportunity. Refer to item detail to review detailed results on the items within these dimensions.
Results by Employee Experience Dimension
Responses
Example Output
18%
19%
18%
19%
15%
16%
14%
15%
11%
13%
12%
8%
27%
25%
24%
22%
22%
20%
21%
19%
20%
13%
13%
16%
55%
56%
58%
59%
63%
64%
65%
66%
69%
74%
75%
76%
0% 20% 40% 60% 80% 100%
Recruitment and onboarding (n = …Reward (n = 3065)
Career Development (n = 3054)Brand (n = 3064)
Conditions for success (n = 3065)Health Safety and Wellbeing (n = 3067)
Job Characteristics (n = 3068)Decision Making (n = 3065)
Performance Management (n = 3067)Team Work (n = 3064)
Manager Effectiveness (n = 3065)Senior Leadership (n = 3064)
Unfavorable (0-3) Neutral (4-6) Favorable (7-10)
Unfavorable % Neutral % Favorable %
Optimum’s Organisation Review
The review process focuses on three critical organisational elements associated with
effectiveness and efficiency of work:
1. Requisite Organisation Structure Review
• Are the right number of roles optimally positioned within the different levels of work?
2. Levels of Work Assessment
• Is work being completed at the expected levels?
3. Interface Review
• Are key interfaces clear in terms of inputs, outputs, authorities and accountabilities?
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2. Organisation Design Review
3. Person-Role ‘Fit’
Assessment of Recruitment Methods
We assist organisations to answer the following questions:
• Do we effectively identify technically suitable people and then match the person to the
requirements of both the role and the team?
• Do we assess candidates across the following key dimensions:
• Mental processing ability?
• Knowledge?
• Skills?
• Wisdom?
• Style?
• Temperament?
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Month 1• Total Workplace Productivity Audit
Month 6• Workplace Productivity Pulse
Month 12• Workplace Productivity Pulse
Month 18
• Total Workplace Productivity Audit
The challenge for organisations
experiencing high rates of change or growth is that things change so quickly. Under these
circumstances, we suggest a full
review, with a ‘Pulse’ every 4-6 months.
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Why Optimum Consulting?
We understand workplace productivity. Many organisations simply measure employee
engagement, which is just one part of the productivity equation.
We manage the process for you. There is very little time investment required from your
staff to make this happen.
We have the experience and knowledge. Our methods are efficient and effective because
we know they work.
We are independent. Because we provide data in an aggregated format, employees are
comfortable to answer all questions openly and honestly.
We help you implement change effectively, which means you won’t be left with an expensive
report which simply gathers dust.
Contact Details
Jason Buchanan
General Manager – Western Australia & South East Asia
[email protected] 0423 244 342
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