the system administrator role in the cloud era: better than ever (ent212) | aws re:invent 2013

© 2013 Amazon.com, Inc. and its affiliates. All rights reserved. May not be copied, modified, or distributed in whole or in part without the express consent of Amazon.com, Inc.

The SysAdmin Role in the Cloud Era: Better Than Ever

James Staten, VP & Principal Analyst, Forrester Research

November 13, 2013

“What are your firm’s plans to adopt the following as-a-service technologies?” (Respondents who selected “implementing, not expanding,” “expanding/upgrading implementation,”

“planning to implement in the next 12 months,” or “planning to implement in a year or more”)

Base: 2,200 to 2,444 IT software decision-makers US & Europe Source: Forrsights Software Survey, Q4 2012

Cloud adoption is accelerating

*Planning to implement in the next 12 months **Planning to implement in a year or more

© 2013 Forrester Research, Inc. Reproduction Prohibited 3

“What are your firm’s plans to adopt the following as-a-service technologies?”

And enterprises are adopting the cloud even faster

Base: 2,200 to 2,444 IT software decision-makers Source: Forrsights Software Survey, Q4 2012

SaaS IaaS PaaS


Base: 124 North American and European enterprise software developers using cloud; Source: Forrsights Developer Survey, Q1 2013

And it’s not isolated to a rogue few

24% “Which of the following types of applications are you currently developing using cloud

environments or have you delivered in a cloud environment in the past 12 months?” (Select all that apply)

or to test and development


Source: Forrester Forrsights Hardware Survey, Q3 2012

What are your firm’s plans to adopt the following forms of cloud computing infrastructure-as-a-service (IaaS)? Public cloud (pay-per-use hosting of virtual servers at a service provider, with shared physical services)

Base: 1,281 North American and European business decision makers. Percentages may not total one hundred due to rounding

Developers are acting at the behest of the business, not IT

IT Decision-Makers

Biz Decision-Makers


Source: February 21, 2013 “The Rise Of The New Cloud Admin” Forrester report

Business concerns

IT concerns

Source: Forrsights Business Decision-Makers Survey, Q4 2012, Base: 2,192 enterprise business decision-makers Source: Forrsights Services Survey, Q3 2013, Base: 1,050 enterprise IT services decision-makers

And the business often doesn’t know (or care) about the risks “What is preventing your firm from using/using more public as-a-service offerings?”


“We have no formal [cloud] strategy/approach”

“We are executing on a formal [cloud] migration plan”

Base: : 1,058 enterprise IT services decision-makers ;*1,050 enterprise IT services decision-makers

“How would you describe your approach to using [cloud] services, today and in 12 months?”

Source: Forrsights Services Survey, Q3 2012 & Q3 2013*

IT ops is beginning to take control of the cloud strategy

But the traditional sysadmin doesn’t just get this job

Storage Admin

Server Admin

Network Admin

Security Admin

DC Admin

App Mgr

1980s - 2004

Virtualization Manager 2004 - 2015

Cloud Manager 2015 - ??

Business- driven

Source: February 21, 2013 “The Rise Of The New Cloud Admin” Forrester report


Cloud managers must accelerate the cloud application lifecycle

› Help determine which apps are right for cloud

› Decide which cloud is best for which app › Automate deployment to the best cloud

provider › Identify success metrics and

instrumentation required › Monitor and optimize utilization,

performance, and availability › Track and manage vendor relationships

and ongoing costs › Report back to the business

Design

Select

Deploy Manage

Optimize


› Today most emerge from outside central IT ops, including: • Business unit IT personnel • Development teams • Outside consultants or agencies

› Their focus: • Public cloud pool • Public cloud apps • Cloud to on-premises integrations

› Their freedom: • From the physical infrastructure, but must understand how it is delivered, monitor it,

and have an eye towards cost

What makes the cloud manager’s job different

© 2012 Forrester Research, Inc. Reproduction Prohibited

What it takes to succeed with developers

• Give them what they want: • Continued self-service and autonomy • Populated instances and Chef scripts that meet corporate standards • Guidance on how to ensure security & compliance • Access to test and production pools • Simple, consistent interfaces back to the data center

• Make their lives easier: • Monitor cloud use • Take over the bill and cost management • Federate their identities. Single sign-on • Offer cloud management that adds value to their jobs

Be their cloud manager: Hide complexity and manage their SLAs


Cloud Vendor Responsibilities Cloud Manager Responsibilities

Cloud managers understand the uneven handshake

• Physical support infrastructure (facilities, racks, power, cabling)

• Abstracted services (load balancers, hypervisor, firewall, DB)

• Physical and virtual infrastructure security and availability (servers, storage, network bandwidth)

• Basic monitoring

• Your application • Architectural views (e.g., scalability, availability,

recovery, data quality, and security) • Governance (who has authority/responsibility to make

changes and how) • Lifecycle management (birth, growth, failure, and

recovery) • Enterprise integration (identity management, access

control, etc.) • Testing, monitoring, diagnosis, and verification • Service catalog (categories, capabilities,

configurations, and dependencies)


Essential Cloud Management Building Blocks

Automation and Integration Framework

Cloud Application Services: Design, Selection, Best-Fit Analysis

CLOUD DELIVERY: Service catalog mgmt, provisioning, workload onboarding

Off-Premises Cloud Providers

On-Premises Cloud Platforms

CLOUD OPERATIONS: App and Infra monitoring, performance mgmt, scalability

and availability

CLOUD GOVERNANCE: Security/Access controls, cost optimization, risk

management

CIO Value

IT Value

Business Value


Cloud service delivery connects users with clouds Automation and Integration Framework

CLOUD DELIVERY • Service catalog management • Deployment and provisioning

• On-boarding, migration



API

API

API

API

› Connect users to available cloud services

› Manage hybrid cloud service catalog

› Image templates and application blueprints

› Automated deployment tools

› Onboarding processes

Source: August 21, 2013 “Cloud Management In A Hybrid Cloud World” Forrester report


Cloud operations optimizes application experiences Automation and Integration Framework





API

API

CLOUD OPERATIONS • Application and infrastructure monitoring

• Performance management • Scaling and availability management

› Application monitoring

› Infrastructure monitoring

› Automated scaling and failover

› Service-level management

API

API


Cloud governance guides proper cloud usage Automation and Integration Framework





API

API



› Who has access and what they can do in each cloud

› Enforce compliance constraints

› Optimize on-going costs

API

API

CLOUD GOVERNANCE • Security and access controls

• Cost management and optimization • Policy-based orchestration / integration


Integrate with infrastructure and developer operations

Automation and Integration Framework

Cloud Application Services: Design, Selection, Best-Fit Analysis



API



API

API



CLOUD GOVERNANCE • Security and access controls

• Cost management and optimization • Policy-based orchestration / integration

API

API

API Enterprise management

systems

Reporting

Financial Management

INFRA OPS

Software delivery lifecycle Tool

chains

Application performance management

DEV OPS


The cloud manager’s maturity path

Cloud experimentation Understanding key cloud differences Familiarization with tools and processes Mass experimentation with services and capabilities Agile and continuous development learnings

Cloud leverage Best practices creation Image/template-based development (Chef & Puppet) Complex configuration patterning (RightScripts) Monitoring (New Relic) On-premise/SaaS integrations Use of MBaaS, app cache and CDN Basic backup and DR

Cloud optimization Cost and performance monitoring HA config and monitoring Complex hybrid development Non-fit acknowledgement (moving workloads out of the cloud) Commercial license friction Complexity drives involvement of IT ops


Our Advice to IT Ops Pros Seeking Cloud Mgmt

› Engage your cloud developers…now › Make their cloud consumption easier › Make company cloud use safer › Master cloud economics › Evangelize greater cloud use › Manage the hybrid reality before you


Hybrid is your current state

Physical Virtual Internal cloud

Common Transient Metered

Custom Fixed

Owned

Public cloud

Virtual hosting

Traditional outsourcing

Common Transient Metered

Custom Fixed Owned

CapEx OpEx Flexible OpEx

Service Catalog Workload automation

GRC

Engage our cloud team

Lauren E. Nelson Private cloud (IaaS) Hosted private cloud

John Rymer Platform-as-a-service (PaaS)

James Staten Cloud lead

Public cloud (IaaS)

Andre Kindness

Cloud networking

Henry Baltazar Cloud storage

Noel Yuhanna Database-as-a-

service

Ted Schadler Cloud-based email

Rich Fichera Converged

infrastructures

Glenn O’Donnell

Automation and orchestration

Rick Holland Cloud security

Stefan Ried, PhD.

Cloud Integration

Bill Martorelli Hosting and

managed services SaaS contracts

Liz Herbert Software-as-a-service (SaaS)

Dave Bartoletti Server virtualization Cloud management

Thank you

James Staten [email protected] Twitter: @Staten7

Please give us your feedback on this presentation

As a thank you, we will select prize winners daily for completed surveys!

ENT212

the system administrator role in the cloud era: better than ever (ent212) | aws re:invent 2013

Technology

cloud services

cloud source

cloud era

cloud adoption

cloud environments

monitor cloud use

best cloud provider

offer cloud management