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TRANSCRIPT
November 2013
Issue 58 The Swimming Pool
Newsletter for the
SWIMS Network
Editorial Team
Trish McLean Pam Geldenhuys Helen Bingham John Loy Lindy Jost
Inside this issue
The Commissioning Handbook 2
Can I copy from this journal title? 3
World Mental Health Day 4
Library Current Awareness 5
‘Cat & Class’ update 6
Attending a British Library Customer Care Clinic 7
Network News 8
And finally 10
The Swimming Pool Page 2
The Commissioning Handbook: an update for library staff
Clinical Commissioning Groups (CCGs) came into existence in April 2013. They comprise groups of general practices which have come together to commission the best services for the patients and population in their areas. There are 211 CCGs in England, and they collectively manage most of the NHS service commissioning budget (the remainder is managed by NHS England, who commission general practice and highly specialist services). CCGs need information and evidence to put their commissioning decision-making into context. This is where library services have an opportunity to provide expert input – and the Commissioning Handbook is a designed to support library staff to do this. You may have come across the Commissioning Handbook in its previous format as a wiki, but there is now a more user-friendly web version at http://commissioning.libraryservices.nhs.uk. The Handbook shows you how to find resources for questions about commissioning including key organisations, the commissioning cycle, key priorities, populations, service sectors and specific conditions. It includes resources for a range of „hot topics‟ such as Urgent Care, GP Referrals and Demand Management, and search tips for librarians. Earlier this year, I became the Commissioning Handbook Champion for Thames Valley and Wessex. There‟s a champion for each region: we help develop the Handbook by suggesting useful resources and websites for inclusion and providing examples of searches done for commissioners and „case studies‟ of the types of services provided locally to commissioners (please let me know if you have examples or ideas I could add!).
Much of the content in the Handbook builds on the work of Anne Gray (formerly at NHS Milton Keynes, now Knowledge Officer Greater East Midlands Commissioning Support Unit) and the West Sussex Libraries who have a dedicated Public Health and Commissioning Librarian. Work with NHS England is underway to develop a taxonomy for commissioning, which may link to the Handbook in time. The redesigned Handbook was launched at the Commissioning Workshop for Library Knowledge Services staff held on 18 October 2013 in London. Workshop sessions looked at the information resource requirements of commissioners and how to position library knowledge services. For me, the key „take home‟ messages were that commissioners need brief summaries of the latest evidence, and that we need to „speak their language‟ and understand the current buzzwords such as „engagement‟ and „transparency‟. It was clear from discussions at the workshop that various models of library provision for commissioners are beginning to emerge, and that there may be quite a lot of work for not much reward for library services (nationally, few have so far been successful in securing service level agreements). The good news though is that you do not need to invest in additional specialised management and business databases to support commissioners: much of the information that is required can be found on the web, so the main requirement is to hone your Google and other search engine skills - helped by the search tips provided in the Handbook!
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The presentations and feedback from the workshop are available on the Handbook Press & Publicity page: http://commissioning.libraryservices.nhs.uk/press-and-publicity The Knowledge4 Commissioning website is for commissioners and highlights the value that library services can add: http://www.knowledge4commissioning.nhs.uk/
The Commissioning Mailing List ([email protected]) is a forum for library knowledge staff who support or are interested in supporting commissioners. If you haven‟t already signed up, there is a Sign up now link on the home page of the Commissioning Handbook site or go to http://lists.libraryservices.nhs.uk/cgi-bin/mailman/listinfo/commissioning.
The list is a great starting point for any questions you may have – but if in doubt contact me as your Champion and I will try to help!
June White Knowledge Services Librarian Hampshire Healthcare Library Email [email protected] 01256 313166
Can I copy from this journal title?
I know copyright isn‟t most people‟s favourite subject but hopefully this handy link might help out with some of your copyright dilemmas. This is a link to the CLA‟s journal title search http://www.cla.co.uk/licences/titlesearch that you can use to quickly check which books and journals you are or are not allowed to scan or photocopy from. Simply:
select Public Administration from the licence type (the NHS licence is based on this one)
Select what you want to do (photocopy, scan etc)
Type in the book/journal title or ISBN/ISSN
Hit search The results have a very simple to understand green tick or red cross system telling you what you can and can‟t do from the following options:
Scan extracts from paper originals
Print paper copies
Email scanned extracts to colleagues
Store scanned extracts on an internal intranet for up to 30 days So go on and give it a try and hopefully it will help make clarifying the copyright situation a lot easier! Vicki Tillett Clinical Librarian Royal Berkshire Hospital (RBH)
World Mental Health Day:
books on prescription and mood-boosting books
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To promote World Mental Health Day on 10th October 2013, Liz Land and June White from Hampshire Healthcare Library Service (HHLS), in conjunction with Hampshire Hospitals Foundation Trust‟s Occupational Health department (H4W), produced displays in the Winchester and Basingstoke hospital restaurants.
H4W also used the event to promote their Mental Health First Aid (MHFA) and Self Care at Work courses which provide support to staff, help develop positive health behaviours and aim to reduce absenteeism within the Trust. Relevant books from the library were displayed to raise awareness of some of the self-help titles we stock eg the BMA‟s “Understanding” series. As well as being an occasion to promote the library to non-library users beyond the Education Centre, HHLS has been seeking opportunities to work more closely with other departments in the Trust to raise our profile and gain a better understanding of their work: this has worked well with H4W.
During the last year HHLS has also been working more collaboratively with Hampshire County Council public library service. For this event council colleagues supplied leaflets on Books on Prescription (BOP) and mood-boosting books published by the Reading Agency (www.readingagency.org.uk ) to support the Trust‟s staff health and well-being policy. The public library is also able to provide the full range of BOP where not available or access is restricted within SWIMS. HHLS customised the Reading Agency lists of “mood-boosting” books for users which we have added to our website:
Mood-boosting books (general)
Mood-boosting books for during or after treatment for cancer:
http://www.hantshealthcarelibrary.nhs.uk/mood-boosting-books.asp
Again the full selection is supported by the public library as the NHS ones only have small fiction collections. The guides were very popular with staff and generated discussions at the stand on people‟s own thoughts and recommendations on the titles listed. They have since been circulated to hospices, Trust specialist nurses and some mental health services to adapt for use with patients, and displayed in various staff rest areas.
Liz Land June White Knowledge Support Librarian Knowledge Support Librarian Royal Hampshire County Hospital Basingstoke & North Hampshire Hospital
Liz Land by the display at the Royal Hampshire County Hospital, Winchester
Main display in Winchester
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Library Current Awareness
We are trialing a new current awareness feature in the Swimming Pool courtesy of Nicki Healey at Weston Area Health NHS Trust library (WSM). Libraries in the South West have e-access to these journals through the Emerald collection. Libraries in the former South Central can view abstracts online and request articles via ILL. It is hoped that you find this column useful and we would be interested in finding out your thoughts on this new addition to the Swimming Pool newsletter.
Interlending & Document Supply, Vol 41 (4) Does your data deliver for decision making? Authors: Collette Mak, Margaret W. Ellingson, Charla Lancaster Article Type: Viewpoint Year: 2013 Oh the possibilities: ebook lending and interlibrary loan Authors: Ryan Litsey, Kenny Ketner Article Type: Viewpoint Year: 2013 Revisiting interlibrary loan best practices: still viable? Authors: Carol Kochan, Lars Leon Article Type: Case study Year: 2013 Library Management Vol. 34 (8/9)
Scenario planning for an uncertain future?: Case study of the restructuring of the Academic Services team at UWE Library
Authors: Pete Maggs, Jackie Chelin Article Type: Case study Year: 2013 A comparative study of perceived work related stress among library staff in two academic libraries in Southern Africa Authors: Akakandelwa Akakandelwa, Priti Jain Article Type: Research paper Year: 2013
Re-defining the service experience: forging collaboration between librarians and students Authors: Jenny Ellis, Andrea Phillips Article Type: Conceptual paper Year: 2013
Library Hi Tech News, Vol. 30 (9)
Library services for mobile devices: The National Institute of Education library experience Authors: Kae Perng Wong Article Type: Case study Year: 2013 Online Information Review Vol. 37 (6)
The effects of information provision and interactivity on e-tailer websites Authors: Minxue Huang, Huawei Zhu, Xuechun Zhou Article Type: Research paper Year: 2013 Internet cultures and Internet use in 2013: what the Oxford Internet Survey tells us and what we still want to know Authors: G E Gorman Year: 2013 The Electronic Library Vol. 31 (6)
Health sciences information literacy in CMS environments: learning from our peers Authors: Tierney Lyons, Stefanie Warlick Article Type: Research paper Year: 2013 If you come across an article which you would like to share please email the details to [email protected] Nicki Healey Acting Library Manager Weston Area Health NHS Trust (WSM)
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For those who haven‟t experienced the dubious pleasure of „Library School‟ this title may not fill you with such extremes of joy or loathing as those who have …. However, it is important that everyone knows what their local cataloguer is doing: what goes on to our shared SWIMS catalogue directly relates to how easy it is to find our stock – for us and our readers. Classification: some new spine labels needed! As everyone should know the SWIMS Cataloguing Group has been involved in a major updating of the Wessex Classification Scheme over several years, and this is now completed – a great relief to those involved! The changes are:
a little re-classification is needed in WE, but we hope it is helpful by reducing the subdivisions – we did check, and no one location has all that many to do: congratulations to Milton Keynes for being first!
children‟s orthopaedics now at WS430 and children‟s rheumatology at WS432
a little re-classification in WV (WV570- 635) to reduce confusion
a few number changes in WN (WN235-40); WO (WO205,350)
diabetes - WK810 can now be subdivided if you wish - Type 1 WK810.2; Type 2 WK810.5
„specific management techniques‟ WX212 can be subdivided if you wish – 212.2 Time management; 212.3 Project management; 212.5 Strategic management/business/lean etc
clarity in the schedules and index for the new NHS organisations
much more detail added to the guidance notes within the classification schedules
many more cross references in the accompanying index (Annotated Subject Headings index) All the new class numbers are available in the SWIMS system, and old numbers are marked up to be deleted – please do not use these. The Readers Index (which you may have printed out for users to check shelf locations) is currently being updated also – more news to follow……..
Action please! See http://www.swimsnetwork.nhs.uk/modules/cataloguing/wessex-scheme/ for lists of all the changes
(1) Check your shelves for anything at the Red classmarks and move them as indicated NB: please make sure you add the new classmark in to the title record as well as your copy (at the top if replacing the main class number)
(2) Look at the Pink boxes on the list and see whether you want to use any of these new numbers
(3) Attend to changes shown in the Orange boxes Cataloguing:
Attaching URLs - as the Link Checker now works (to check links are still live), we are happy for URLs to be added onto records in the Object field, which are then clickable on Webview. (see Cataloguing Rule A14 for how to do this.) Even if you don‟t print a hard copy you can add the record with URL e.g. for Government documents. However, please remember
- send an email around SWIMS-SYSTEM so all locations can add copies - you are responsible for updating anything which may be superseded in due course e.g. NICE
guidance.
E-journal records - if you cannot provide inter-library loans from your subscription indicate with the code (N) beside your holdings information on SWIMS
‘Cat & Class’ update
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On 12 July, Janine Hall from Prospect Park Hospital (PPH) and I attended a British Library (BL) Customer Care Clinic at the British Library Conference Centre in London. It was an interesting morning that raised as many questions as it answered for me, and highlighted new things we might try. Fifty plus delegates squeezed into a small room to hear about online tutorials, how online access has impacted on BL‟s business, resulting in a need to increase prices, and their future developments. These include trying to get rid of digital rights management (although due to licensing restrictions it is unfortunately staying for now) and integrating all BL services into a single portal electronic delivery service. We learnt some interesting facts:
The Boston Spa Document Centre in Yorkshire is run by 7 robots and 6 staff, and holds millions of articles.
BL‟s vision statement is „A changing service for a changing landscape‟
The entire BL SED99 collection is now 30% digital and 70% scanned print but aiming to become 50/50 by 2015. BL are negotiating with publishers to purchase back collections for document supply to enable them to do this.
The really exciting bit was hearing about the technology BL have invested in. The new BLDSS system has cost £6million and is scarily ordering via machine to machine. To register one needs a BL deposit account that can be associated with an account login to bypass a library management system such as the WinChill one that RBH use. I came away excited that this could be a time saving and productive change for the better especially as we think to the future...... If you are lucky enough to get the opportunity to attend one of these clinics, I would thoroughly recommend you take it. It was very interesting with lots to take back to your library service and nice biscuits! Marion Shepherd Senior Library Assistant Royal Berkshire Hospital (RBH)
Attending a British Library Customer Care Clinic
For any queries, or if you would like a refresher session on any aspect of cataloguing please contact your local representative on the Cataloguing Group
http://www.swimsnetwork.nhs.uk/groups/cataloguing-group/
Anne Lancey Cataloguing Group (chair)
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Network News
Macmillan Coffee Morning at WXM Library – 27 September 2013 On Friday 27 September, the John Jamison Library, Wexham Park Hospital library (WXM) hosted a Coffee Morning to raise money for Macmillan Cancer Support. The generosity of the staff was amazing. Donations of baked cakes, biscuits, brownies and cupcakes steadily started coming in the day before the event which was torture. Smell but do not touch. We are convinced a few pounds might have been added to our waistlines just by the smell of cakes alone! The library remained open and functional as usual, and people came in during their breaks to donate money and have some coffee and cake.
Some departments came together and sat down in groups to eat and drink. Other departments used the “short straw” approach – sending a delegate to purchase all the cakes and take them back.
The turnout was great and towards the end of the day, we took some trays round to the main hospital and sold a few more cakes to unsuspecting office staff who were unable to resist.
It was a tiring but very worthwhile day, especially knowing we had made £425 for such an important cause. To read the press release and see more pictures of the day, go to: http://www.heatherwoodandwexham.nhs.uk/news/wexham-library-raises-cash-from-cakes
Howra Al Basri Leilani Chee A Kwai E-Resources Co-ordinator Library and Information Apprentice Wexham Park Hospital (WXM) Wexham Park Hospital (WXM)
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Staff changes in Wessex
Salisbury W11 is saying goodbye to Jo Laing, who has worked with us here for eight years. The only positive in this move is the end of confusion over our names… Other than that Jo‟s departure is a huge loss to our team. She has been with us through many changes over the years, staff coming and going, budget cuts and staff reductions resulting in major changes to her job, a library move, and all the technological developments and constant changes in the NHS that we are all so aware of. She has embraced all of this and moved with the times, always eager to take on new challenges from delivery of CASP training to clinical/outreach librarianship, which she much enjoys. Jo is not going far however, and we will all still benefit from her knowledge and experience; our loss is Dorset‟s gain as she moves to her new post in Bournemouth. We will all miss Jo who has been such an integral and supportive member of our small team here in Salisbury, and wish her well in her new job.
Jenny Lang Head Librarian Salisbury (W11)
All change at WSM Back in the July issue of the Swimming Pool, we waved goodbye to Paula Younger as she headed off to the Emerald Isle. Since then there have been many changes at WSM. Nicki Healey has been appointed as acting library manager, while Gill and Jo continue to job share the full time library assistant post. We are delighted to welcome Jenni Hughes to the team in the new position of senior library assistant. Jenni has worked in NHS services in Derby and has recently moved to the West County. Jenni possesses the hallmark of being new as she is still wearing her badge!
Nicki Healey Acting Library Manager Weston Area Health NHS Trust (WSM)
Nicky and Gill Jo and Jenni
Welcome to Liz Osborne We are pleased to welcome Liz Osborne as the latest member of our team at Bodleian Health Care Libraries. Liz started on 1 October as our new Outreach and Enquiry Services Manager. Liz comes to us with experience from a range of sectors having worked variously as Information Services Manager at the Greater London Authority, in range of NHS libraries in London, at the Department of Health, and at Trinity College, Carmarthen. Donald M Mackay Head of Health Care Libraries The Bodleian Health Care Libraries
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And finally…
Here are some SWICE bag photos that Pam Geldenhuys took whilst on a recent visit to Belfast to see Paula Younger. Paula was formerly Library Manager at Weston- Super-Mare (WSM) and now works at the Queen's University Medical and HSC Library, Belfast.
Carrick A Rede swing bridge, Belfast Len and Pam at the swing bridge
Pam and Paula at the Giants Causeway
Editorial Team
Helen Bingham, Library & eLearning Resources Manager, Health Education Thames Valley and Wessex: [email protected] John Loy, Learning Resources Manager, Avon & Wiltshire Mental Health Partnership NHS Trust: [email protected] Lindy Jost, Senior Library Assistant, Buckinghamshire Healthcare NHS Trust (STM): [email protected] Pam Geldenhuys, Electronic Resources Co-ordinator, Exeter Health Library (EXE): [email protected] Trish McLean, Senior Library Assistant, Swindon Academy Library & Information Service (W01): [email protected]