the student experience – university developments dr. moira helm director of the change...
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The Student Experience – University Developments
Dr. Moira Helm
Director of the Change Programme/Student Survey Unit
‘The Student Experience’
Explore what is meant by ‘the Student Experience’
Hear what our students and staff tell us
Introduce the Change Programme
Canterbury Christ Church University (CCCU)
1962 - Teacher Training College
55% increase in student numbers (2000-2010)
5 campuses
New V-C 2010
Strategic Plan (2011-2015)
Who are our students?CCCU18,186 students
18-24 years 48 %
25-29 years 11%
30+ years 41%
Full time 59%
Part-time 41%
UK 92%
Non-UK 8%
What is ‘The Student Experience’?
‘The Student Experience’Snaith and Stephenson, 2010
LEARNAND
GAIN ANAWARD
CURRICULUM
ACCESSIBILITY
PHYSICALSPACE
PRICE OF SANDWICHES
EMPLOYABILITY
INTEGRATION INTERNAL/EXTERNAL
ENVIRONMENT
Impact of New Fees Regime?
If they were paying circa £9000, current students say they would have:
made greater demands to “ensure they were ‘getting the most for their money’”
spent more time in paid jobs if they were paying the proposed increased feesThe Sodexo University Lifestyle Survey 2012
What Do We Know? Students and staff experience have raised a number of issues.
Great place to study and work BUT…
Variability across programmes (T&L and academic support)
Assessment and feedback
Organisation and management
Learning resources
Feedback from students
CCCU NSS Results by Year
Change Programme Vision
Change Programme Priorities
Building Blocks
Engagement
• Student engagement
• Staff engagement • [email protected]• Staff volunteers• Staff conferences
• Academic Leads
