the specter of litigation tim lister sim new york november 13, 2000
TRANSCRIPT
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The Specter ofLitigation
Tim Lister
SIM New YorkNovember 13, 2000
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The Specter ofFailure
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The Specter ofFailure
Without a Technical Reason
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Might rain?
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Background
I serve as an expert witness inlitigation over project failure
I am an arbitrator for theAmerican Arbitration Assoc.
I have never found a case of an “unlucky” project
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The A.A.A.
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There is alwaysa social context
World of technical issues
World of organizational issues
World of expectations
World of politics
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The clienthates us.
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Getting to the contract
Until there is a spec there canbe no assumption of agreement.
The Spec IS the contract.
Lawyer on the CONFIRM project…The contract took so long to build and for all parties to agree to sign,We knew there would be trouble.
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Contract typesfit in the life cycle
analysisdesign
code & test
feasibility
Cost plus?
Fixed price?
Incentive?
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FATAL!!!
Some projects never get to contract.They never have a spec.
“The functionality of this systemIs completely described in Appendix A,The Functional Specification.”
~Arbitration 1999
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Closing the loop
SYSTEM(What we agree to make.)
Online order+payment
cancellation
Gift order+payment
Ship list
EFT
Customerinfo
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Making sure youhave a spec
Somewhere at about 20% of theproject duration spent, you shouldhave a context diagram
If you don’t, stop all otheractivities and spend full effort on completing one.
When you get one, make it yourproject logo
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Another Artist’s Sketch
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Be very cautious
The Contractor built something without an Appendix A
For CONMFIRM all signed “the spec”
The FAA spec was a “hard read.”
Were they all fools?
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Counter-implementation
Information Systems andOrganizational ChangePeter G.W. KeenSloan School of Management, MITCommunication of the ACM January 1981, Vol24,No1
We are embedded in politics. Our projects are always politicalbecause they cause change... the scariest kind of change:shift of power.
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DivertingResources
DeflectingGoals
easy lifeeasy money
budget
pork barrel
pile on
up for grabs
keep the peace
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DissipatingEnergies
tenacity
territory
not ourproblem
odd manout
reputation
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To Take Away
You are always ina political situation
Who will gain; who will lose?Where are you vulnerable?
When people appearirrational, look formotivation.
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Thank you for inviting me.Thanks, Jerry.
Tim ListerThe Atlantic Systems Guild(212) [email protected]