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THE SOCIAL SCOOPAugust 2015
WHAT YOU MISSED IN JULY, 2015Facebook
• Auto-play video ads beyond Facebook
• “Donate Now” button for nonprofits
• GIFs are allowed in (some) ads and Page posts
• ‘Live’ for ‘Facebook Mentions’
• Monetizing Messenger and WhatsApp
• “M” will be your new best friend
• Ads API has been activated
• Instagram and Hootsuite come together
Snapchat
• New Data-Saving Feature
• Keeping users engaged with new DM notifications
• Platform offers promoted tweets & videos beyond
• Testing, testing: funky new photo and video edition
tools
YouTube
• Google wants more control over ads
FACEBOOK: AUTO-PLAY ADS EXPAND BEYOND THE NEWS FEED
WHAT IT IS
Facebook’s video ads will now start appearing beyond the
News Feed. In April last year, Facebook launched
Audience Network, an ad platform to rival Google’s
AdMob and Twitter’s MoPub. It has evolved since then to
include auto-play video ads, which has now been made
available to 3rd party publishers that plug into its mobile
ad network.
Get the deets
WHAT IT MEANS FOR BRANDS
With this opportunity, brands will be able to have
lucrative ads that are available to their users across
different channels (at a price). In addition, they won’t
have to worry about users feeling overwhelmed by
noise because it reduces the need for multiple types of
ads on the platform itself.
FACEBOOK: “DONATE NOW” BUTTON AVAILABLE TO NONPROFITS
WHAT IT IS
Facebook added a “Donate Now” Button to their call-to-action
options for nonprofits to include on their company Facebook
Pages and link ads.
Get the deets
WHAT IT MEANS FOR BRANDS
This is wonderful opportunity for nonprofits who are active
on Facebook to further engage with supporters. The new
call-to-action button also gives donors direct access to a
donation page, which is a step forward for nonprofits to gain
more charitable contributions.
HOW IT WORKS
All nonprofits have the opportunity to select the “Donate Now”
option on their Facebook call-to-action list, making it easier for
donators and supports to give back directly from Facebook.
When users click on the button, a disclosure note will appear that
confirms that this donation is not endorsed by or affiliated with
Facebook. Should the user choose to continue, they will be
directed to a donation page from the 3rd party site.
FACEBOOK: GIFS ARE COMING TO ADS AND PAGE POSTS (MAYBE)
WHAT IT IS
Facebook started supporting GIF media in user posts back in May,
but has recently starting rolling out GIF ads to brands/businesses.
Get the deets
WHAT IT MEANS FOR BRANDS
Any new capability to advertise, is a new opportunity for
brands. GIFs are very loud and in your face, so you have to
be careful about the message you're sharing so that it's not
too "annoying" to users. If Facebook receives negative
feedback about GIFs in News Feeds (hindering the user
experience), they will be removed. But they are exciting and
open a new door to creative adverting, something that all
brands should be interested in exploring.
HOW IT WORKS
GIFs are being tested for posts and boosted posts for a small
percentage of Facebook Pages. They will not be supported as
Facebook ads in the sidebar, but only as part of a brand's News
Feed post. Facebook is evaluating the user experience with GIFs
before rolling it out to all Pages – which it may decide to pull them
altogether and not move forward with this new roll out.
FACEBOOK: ‘LIVE’ IS A STEP UP IN INFLUENCER ACTIVATION
WHAT IT IS
Facebook recently revealed ‘Live’ for Facebook Mentions, a new way for verified public figures
to share live video with their fans directly from their smart phone. With this new feature, public
figures can take their fans/the Facebook audience behind the scenes, host live video chats,
share announcements, and then some.
HOW IT WORKS
It’s fairly simple to start a live broadcast from Facebook Mentions
• Click on the Post and then select the ‘Live’ video button.
• Add a description to your broadcast (this is very important so that fans
understand what you’re sharing), then select ‘Go Live.’
• Once the broadcast is up, you will be able to see how many viewers are tuning
in and you can comment directly on the stream to questions as they surface.
Should you want to hide the comments, you can do so.
• To end your broadcast, select the ‘Stop’ button
• Once your video has ended, it is automatically saved to your Facebook Page for
fans to view later. If you choose to remove the ‘Live’ video content, that is an
option as well.
Get the deets
WHAT IT MEANS FOR BRANDS
While brands themselves are not public figures, it’s a great opportunity for those that
you endorse and partner with to optimize on ‘behind the scenes’ moments at your
branded event, visits to the office, photo shoots, during campaign awareness
initiatives, etc. Brands should keep ‘Live’ in the back of their social strategies when
partnering with public figures to help encourage engagement and promote every
branded opportunity. Note – this feature is only available to verified public figures.
FACEBOOK: “M” WILL BE YOUR NEW BFF
WHAT IT IS
Facebook introduced “M” to select users in San Francisco, a virtual
assistant that will roll out as a feature within the Messenger app. “M” can
make you a dinner reservation, purchase a gift for your best friend, and
book your last minute weekend getaways. In addition to using artificial
intelligence, “M” is backed by actual people, dubbed “M” Trainers.
HOW IT WORKS
Facebook users can tap the small button at the bottom of the Messenger
app to send a message to “M.” The software will decode the message
and ask follow-up questions to the user in the message thread, and
send updates to the user as the task is completed. Users will not know if
a human or software has helped them. “M” has no gender. Right now
“M” doesn’t pull in social data from Facebook to help complete the tasks,
but Facebook reps say this could change.
Get the deets
WHAT IT MEANS FOR BRANDS
It’s no surprise that Facebook plans to capitalize on this one day soon,
but how can it help businesses? If Facebook sees that one
business/brand is getting a bunch of inbound requests, it can partner with
the business to provide a more direct service over the Messenger app.
Businesses could have a presence inside the app directly, boosting the
transparency in customer service with consumers. Might not be a bad
idea to start thinking about revamping your customer service strategy on
social media…
INSTAGRAM: ADS API HAS BEEN ACTIVATED
WHAT IT IS
Instagram officially switch on its advertising API and now it's ready
for business. In most recent times, brands were required to contact
an Instagram marketing sales representative directly in order to
advertise on Instagram - which was also very rare to get approved
and only those willing to spend an arm & a leg were investing.
HOW IT WORKS
Starting soon, (all) marketers will be able to build Instagram ads and
promote their posts on the platform. Instagram campaigns will launch
alongside other digital ads and brands will be able to cross-promote,
plan and monitor their Instagram activity (including photos that aren't
promoted through paid) using third-party platforms.
Get the deets
WHAT IT MEANS FOR BRANDS
Brands can now use the same advanced campaign tools that they are
using to monitor engagement on Facebook, which is a huge move in the
right direction for Instagram. Brands will be able to deliver relevance-
driven ad campaigns that increase ROI by reaching/targeting the right
audiences.
INSTAGRAM: THINKING OUTSIDE THE SQUARE
WHAT IT ISInstagram announced that in addition to square posts, users can also
share photos and videos in portrait and landscape orientations. Square
format has always made it a bit tricky for users to confine their photo into
the strict space orientation, prying users to download other apps that
“insta-size” photos and videos, to then upload to Instagram. They’ve now
moved away from this, because while square made them a bit of who
they are, they know that the visual story and freedom to express
creativity should come first.
HOW IT WORKS
When selecting a photo or video, users can tap the format icon to
adjust the orientation of the frame to portrait or landscape. Once the
photo is live, the full sized version of the image will appear in the feed
as planned.
Get the deetsWHAT IT MEANS FOR BRANDS
With this new visual freedom, all users (brands included) can pay less attention
to the size and cropping of their images, and focus more on the actual story that
is to be told through imagery. With video too being more widescreen for viewers,
this opens up a new door to cinematography on the platform. Additionally,
brands will have more freedom with the orientation of their Instagram ads, which
will enable them to capture more of the overall message they aim to convey.
INSTAGRAM: WHAT’S THIS PARTNERSHIP WITH HOOTSUITE?
WHAT IT IS
Instagram is quite against letting users schedule posts ahead of
time, but Hootsuite rolled out a feature that almost lets users
schedule content to be posted to the social platform.
HOW IT WORKS
Instagram doesn't allow for uploading via an API, which is why it's
very challenging for users to schedule content. What Hootsuite has
done is allow users to schedule content for Instagram, however it is
not published from Hootsuite - it is essentially a reminder to post
content at a set time and Hootsuite will send a push notification to
the user at the time they have set to schedule the content and they
will be directed to he Instagram app (the image carries over too) to
publish the post manually.
Get the deetsWHAT IT MEANS FOR BRANDS
The feature is great for brands because it allows marketing teams
to effectively share the same Instagram account (with multiple team
members running the channel), as well as managing Instagram
campaigns in a more organized manner within a scheduling tool.
With everything under one dashboard, you can better schedule,
view and engage on social media.
SNAPCHAT: DATA-SAVING MODE FOR THOSE ON A BUDGET +
PLACEABLE EMOJI!WHAT IT ISSnapchat’s newest feature allows users to save on data usage by turning on a “Travel
Mode” setting. When enabled, all Snapchats, Stories and Discoveries will only be
available if users tap them, rather than automatically loading them when users open
the app. This is just another way for the platform to connect and appeal to their
younger audience who may be on data plans. Additionally, Snapchat also introduced
placeable emoji, making it easier to users to add emoji to their snap stories.
HOW IT WORKS• Travel Mode
• Users can go to their ‘Settings’ tab and select ‘Manage’
• Under ‘Travel Mode’, users can choose to turn on/off the
feature to allow Snaps to automatically load
• Placeable Emoji
• Users can tap the post-it note button towards the top right of the snap
screen, which will bring up all of the available emoji to be placed
directly onto the snap. Emoji can be resized and dragged to all
directions of the screen and there is no limit to the number of emoji
that you use.
Get the deets
WHAT IT MEANS FOR BRANDSThe happier people are with Snapchat, the more time they will spend on the platform and
the more interested they will be in the content that is being shared. If your brand has a
Snapchat or plans to add a Snapchat account to your social strategy in the near future,
consider this as another opportunity to engage with fans who are using the platform.
Keeping users happy will entice them to spend more time exploring Stories and hopefully
following brands on the platform, which is good for you. Additionally, with the new emoji,
brands can be more conversational and creative with content sharing on the platform.
TWITTER: KEEPING USERS ENGAGED WITH WEB NOTIFICATIONS
FOR DM
WHAT IT IS
Twitter introduced a web notification feature, alerting users via a
pop up window in the upper right hand corner of the desktop
screen, that they’ve received a Direct Message (DM) on Twitter.
HOW IT WORKS
Upon clicking on the pop-up notification, the DM will open and let
users read and reply directly, even when they’re in a different
screen on their web browser. The company also noted that they’re
making a change to their mobile app for Android, making it easier
to DM people.
Get the deets
WHAT IT MEANS FOR BRANDS
This update is Twitter’s attempt at keeping users engaged on Twitter.
Brands will benefit from this notification window because it is a way
of staying on top of DM messages from followers, so as not to miss a
private message when community managers are not directly
monitoring Twitter at that time.
TWITTER: PLATFORM OFFERS PROMOTED TWEETS, VIDEOS &
MORE, BEYOND TWITTER WHAT IT ISTwitter is offering marketers the opportunity to advertise their promoted tweets and videos with
ads that appear in other apps. This update comes in conjunction with Twitter’s purchase of
MoPub last year, which allowed marketers to buy mobile app-install and app-engagement ads
on Twitter.
HOW IT WORKSTwitter marketers can use MoPub’s network of thousands of apps to extend their promoted
tweets and videos beyond Twitter during campaigns, using new ad formats as well which
include video, native ads and banners. Marketers can participate in real-time bidding to buy
promoted tweet and video ad inventory through MoPub. This new landscape allows for
marketers to reach their audience outside of Twitter, but directs them back to their stream for
additional messaging, content, and amplification.
Get the deetsWHAT IT MEANS FOR BRANDSCurrently, when marketers run an ad on Twitter, they reach an audience of 300 million monthly active
users – with the new offering, they can potentially reach over 700 million users by running the ad
through the Audience Platform. Twitter has made this process very easy for marketers – all a brand
needs to do is provide one image or video and then Twitter will handle the placement of the ads on
the back-end. While this is just a beta-test right now, the ability to reach users outside of Twitter
allows brands to market more strategically and reach their audience in many more avenues. This will
also force brands to prioritize a strong mobile approach to paid advertising to reap these benefits. As
the testing continues, additional apps will join and open up the market visibility to reach the right
users in corresponding apps.
WHAT IT MEANS FOR USERSWhen a marketer promotes a tweet or video on an app in MoPub’s network, the user will be able to
see the promoted tweet and video and then can retweet that promoted tweet by clicking on the tweet
within the app, which takes the user back to Twitter to actually share the update from their account.
TWITTER: TESTING, TESTING…FUNKY NEW PHOTO & VIDEO
EDITING TOOLS
HOW IT WORKS
Photo editing is limited to filters and cropping (for all users) right now, but
it looks like stickers, doodles, text and more could be coming soon. It isn’t
clear if this new Twitter update will be a standalone app or something that
users will see rolling out to their Twitter accounts.
Get the deets
WHAT IT MEANS FOR BRANDS
We already know that photo and video updates are rolling out left and right, and
we also know that people love filters and stickers. This move from Twitter is a
great way to keep people engaged on the platform, instead of opening their
photo sharing apps for this type of content sharing. This would be a solid
opportunity for brands to engage with their audiences in more unique ways via
multimedia sharing, especially customized content for different (targeted)
audiences during campaigns or events. More to come on this!
WHAT IT IS
Twitter is testing funky new photo and video editing tools in an effort to
give users more creativity with their media sharing. A few celebrities (who
were present at MTV’s VMA Awards) appear to have access to the
unreleased editing feature from Twitter.
YOUTUBE: GOOGLE WANTS MORE CONTROL OVER ADS
HOW IT WORKS
Advertisers, who previously purchased YouTube ads through the
software's programmatic network, will now need to go through Google's
AdWords or DoubleClick Bid Manager. DoubleClick AD exchange goes
through Google's third-party ad tech firms, and Google decided they want
more control over how advertisers buy YouTube ads.
Get the deets
WHAT IT MEANS FOR BRANDS
Google's intention of gaining a tighter grip on how marketers advertise on
YouTube will allow the social mogul to invest more in creating the most effective
advertising and buying experiences possible. The problem here for marketers is
that ad-tech vendors depend on YouTube's technology to power ad campaigns
for brands and agencies and in return of this, brands get better metric data on
how well their ads are performing on Google. Now the third-party tech vendors
will have to look elsewhere to find video inventory.
WHAT IT IS
Google wants more control over how marketers buy ads on YouTube,
revealing in early August that they will remove ad buying through
DoubleClick Ad Exchange (or AdX) before the end of the year.
WHAT ARE YOUR NEXT STEPS?
Michael
Brito
Silicon Valley
Naimul
Huq
Austin
Jess
Vanner
New York
Alysse
Esmail
Silicon Valley
Samantha
Hershman
New York
Matthew
Heinrichs
Silicon Valley
Jenny
Laurello
Washington DC
Colleen
Hartman
Austin
[email protected] the Media & Engagement team with upcoming client projects & questions: