ETERNITY PE The SMB IP-PBX for Futuristic Businesses

ETERNITY PE The SMB IP-PBX for Futuristic Businesses

ETERNITY PE3SS 24 TDM User

ETERNITY PE3SP 24 TDM User

ETERNITY PE6SP 48 TDM User

IP PBX

Seamless Mobility

Versatile Interfaces

Multi-site integration

Expandable up to 48 users

Diverse Applications (IP-

PBX, Universal Gateway,

Hospitality)

Compact and Sturdy

ETERNITY PE The SMB IP-PBX for Futuristic Businesses

Presentation Outlook

Target Customers

Solution Overview

Connectivity

Key Benefits

Segment Specific: Needs – Solution

Solution Components

Key Differentiators

Product Details

Interface options

Product variants

System resources

Key Features

Target Customers

Offices/Malls/Campus

Up to 48 Users

Hotels

Up to 40 rooms

Hospitals

Up to 40 beds

DKP

SLT

Office Employees: SLT & DKP

CEO’s Desk

India Office

Employees working

from Home

IP IP Phone

CO (TWT)

ETERNITY PE

Mobile IP Extensions

GSM/UMTS(3G)

Network GSM/3G Mobile Extensions

IP Softphone

Softphone

Teleworkers: Australia

Mobile Workers

GSM/UMTS(3G)

Network

Mobile Workers

Solution Overview

16 SIP trunks

TELEPHONY Up to 6 port T1/E1 PRI

Up to 8 GSM SIMs

Up to 16 POTS (CO)

Up to 48 Analog

ENDPOINTS Up to 32

Keyphone Up to 50 IP users

Up to 50 Mobile users

Voice Mail APPLICATIONS Android/iOS Softphone

SMS Gateway SMS to Email Email to SMS

Hospitality module

PMS integration

INTEROPRABILITY ITSPs (VoIP

Carriers) Third-party SIP devices

Call center solutions

Web based GUI

MANAGEMENT Remote support

SNMP Class of services

Solution Overview

SLT 1

IP Phone Softphone

GSM/UMTS (3G)

SLT 48

DKP 1

DKP 32

IP

CO (TWT)

Wi-Fi Router

Android/ iOS

Mobile Client

Analog Phones

Digital Key Phones

IP Extensions

Remote IP Extensions

Confidential

Trunk side Extension side

ISDN BRI/PRI

IP-DECT

ETERNITY PE

Connectivity

Key Benefits

Maintain traditional networks along-with new-age networks

Enterprise grade features that improve image, save money and keep oneself

connected:

Compact footprint: saves mounting space utilization

Easy to manage: web-based remote management

Unified messaging

Multi-site networking

Mobile extensions

CTI

IP telephony

SIP trunking

Voice mail

SMS applications

Control over operational costs

Future-proof investment

Communication convenience & stay connected

Workforce collaboration

Reduce long-distance telephony costs through VoIP, GSM, POTS connectivity

Can use existing

infrastructure Web-based

remote management

SIP based VoIP-ready for new-age technologies and devices

Modular design and universal slots architecture gives easy scalability through expansion cards

Built-in CLI, auto-attendant, voice mail, CLI based routing, flexible numbering etc.

Single number

reach on multiple devices

Multi-party conference

IM and Presence Mobility client for

Android/iOS based smartphones

Small Office needs and Matrix Solution

Analog phone for basic users

Digital phone with DSS console

for operator

IP key phones for power users

Mobile extensions over Wi-Fi and

GSM

Multi-site networking over VoIP

Office staff/home workers:

Field workers: PC/Laptop softphone for

frequent commuters

Android/iOS based smartphones

as mobile extensions over Wi-Fi

and GSM

Voice mail as an email

notification

Solution Components

Optimize guest services

Create more revenue generation opportunities

Improve staff efficiency and productivity

Reduce/control costs

Specialized hotel features

Anywhere

connectivity – inside hotel and outside hotel

Transfer roaming

guest calls to their mobile phones

Voice mail ensures no missed visitor call

Ensure enhanced

customer retention and repeat visits through blend of services

Ready integration with known PMS/HMS-automated call billing reduces operator time in serving the guests

Automated voice

guidance reduces operator load for call handling

Intelligent solutions that automatically selects the most cost-effective channel to place a call

Embed with the existing infrastructure

Hotel needs and Matrix solution

Special hotel features like

Wake-up alarms, reminders,

room status, check-in/check-

out, etc.

Voice greetings recording in

local languages

Automated messages 24x7

Analog/Digital/IP key phones

for each room

Guest handling:

Hotel staff: Service extensions

Single Number Reach

Mobility inside hotel

Complete access to phone

system features

Instant messaging facility

Solution Components

Enterprise grade business system at small business price

Flexible and scalable: can grow with the business

Multi-site networking over VoIP

Field proven and time-tested

Supported for use in Asia, Australia, Europe, Africa and North America

Key Differentiators

Up to 6 CO/TWT

Up to 2 GSM SIM

Up to 8 SIP trunk ISDN BRI

T1/E1 PRI

Trunk Interface

Analog phone

IP phone

Android/iOS Mobile Softphone

Digital phone

Digital operator console

IP-DECT

Subscriber options

• 8 CO (TWT) Lines

• 24 Digital Phones

• 24 Single Line Telephones

• Up to 50 IP Extensions

ETERNITY PE3SS

> 6 CO (TWT) Lines

> 2 Digital Phones

> 14 Single Line Telephones

> Up to 16 IP Extensions

> 4 CO (TWT) Lines

> 2 Digital Phones

> 10 Single Line Telephones

> Up to 16 IP Extensions

• 8 CO (TWT) Lines

• 24 Digital Phones

• 24 Single Line Telephones

• Up to 50 IP Extensions

• 6 BRI trunks

• 3 T1/E1 PRI

• 16 CO (TWT) Lines

• 32 Digital Phones

• 48 Single Line Telephones

• Up to 50 IP Extensions

• 12 BRI trunks

• 6 T1/E1 PRI

ETERNITY PE3SP ETERNITY PE6SP

Product Variants

System Resources – trunks and auxiliary ports

ETERNITY PE PE3SS PE3SP PE6SP

CO Ports 8 8 16

Single Line Telephones 24 24 48

Digital Key Phones 24 24 32

VoIP Trunks* 16 16 16

ISDN BRI Trunks - 6 12

T1/E1 PRI Lines - 3 6

IP Extensions* 50 50 50

GSM/UMTS(3G) Trunks* 8 8 8

Simultaneous VoIP Calls 8 8 8

Voice Mail System* 16 Channels, Mailboxes for Individual Users, Email Notification

Analog Input Port - 1 1

Analog Output Port - 1 1

Ethernet Port 1 1 1

Power Supply 100-240VAC, 47-63Hz

* Optional and Field Pluggable Module

IP-PBX

Universal connectivity

Convenience

Built-in functions

Productivity

Dynamic DNS (DDNS)

SIP trunks and IP users

NAT and STUN

Call forking Mobile extension

VoIP, GSM/3G, ISDN BRI PRI, CO

Analog, digital, IP and mobile users

Alarms, Background music, Voice guidance for tones Return call to

original caller DID and DDI Hot desking , Hotline Live call

screening

Auto-attendant

Call detail records

CLI (DTMF & FSK)

LCR Logical

Partitioning Multi-party

conference CTI

Auto answer CLI based

routing Conference

dial-in Memory

dialing Department

call Multi-stage

dialing

Key Features

Flexibility & scalability

Versatility Integration

Monitoring Cost reduction

Configuration options

Universal slots

Localization Hybrid cards

IP-PBX PBX-KTS Universal

gateway Hotel PBX Video

conferencing (ISDN BRI)

Email to SMS

AIP-AOP GSM/3G Voice mail

system CTI

Conversation recording

Room monitoring

Call budgeting on trunks and extensions

Call duration control

Common platform

Toll control VoIP

Cont..

ETERNITY PE

PSTN/GSM /UMTS(3G)

/VoIP Employee

not at Desk

The same desk call is Attempted on two IP

devices with same credentials

Laptop with

Softphone

Mobile with SIP

Client

IP Telephony

Same credentials such as User name and Authentication Password can be entered

in three different IP terminals

All three devices now works as a single extension to make/receive calls

In event of an incoming call, all three devices rings

User can attend call from convenient device

Call Forking

Presence and IM

IP Telephony

Identify the Presence and Mode of Communication just before you Make a Call

Status of Availability - Online, Offline

User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc.

Preferred Mode of Communication - Call, Text Messaging

Reduce the Number of Failed Call Attempts

Integrated Presence Server of NE maintains and distributes the Status of all IP

users

Comprehensive Call Management

One-Touch Access to PBX Features

Corporate Directory Integration

Presence Sharing and Instant Messaging

Voice Mail Access

Conversation Recording

Video Calling

Available On

SPARSH M2S – Mobile Softphone

Mobility Features

Email to SMS

Mobility Features

It enables users to send SMS from their email client using GSM SIM in the Matrix

IP-PBX. It also supports Bulk SMS with flexibility of assigning it to selective users.

Key Benefits

Saves cost as No third-party software required

Send Bulk Messages with up to 999 numbers

Compatible with majority of Email clients (Gmail, MS Outlook, Yahoo mail

etc.)

Get report of Delivery status on Email

PSTN/GSM

/UMTS(3G)

/VoIP

Sales Person

ETERNITY PE

Auto-Attendant

Operator

DID

Caller Leaves Missed Call on Any of the NE Trunks Port and System Initiates Auto Call back

Call back on Mobile

Mobility Features

When a Caller Misses a call on any of the Trunk (CO, GSM/3G or VoIP), ETERNITY

NE Automatically Gives a Call back

On Receiving the Call, User is provided with Options viz. DID, Follow Auto-

Attendant or Call Routed to the Operator

Caller’s Numbers should be Programmed in Trusted Caller’s List

Operator

MD’s Residence MD’s Extension

Ideal Route

No Need of Operator to

Route Calls

Caller gets Directly Connected to

Desired Extension

Actual Route

Operator

Incoming Call First Lands On the

Operator’s Extension and then

Transferred to the Appropriate

Extension

NE Checks Incoming CLI with the

Numbers Stored in Programmed

CLI Table and Directly Transfers it

to the Respective Extension

PSTN

ETERNITY PE

Scenario 1 Normal Routing

Scenario 2 CLI based Routing

Caller-ID based Routing

Intelligent Functions

301

System Stores Calling Party’s no. with its Extension Port

When the User Calls Back, Call Gets

Routed to the Same Extension

GSM

/UMTS(3G)

/VoIP

Return Call to Original Caller (RCOC)

Intelligent Functions

Boon for the Big Organization where Group of Trunks shared by Number of Users

If the Called Person does not Pick up the Call in event of Missed Call or Busy

Called party can Directly Reach to the Concern person without any Delay

Bypass Operator and Auto-Attendant

Saves time of the Caller and Reduces Hassel for Operator to ask who has Called

Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks

ETERNITY PE

VoIP

PSTN

GSM/3G

2630555 +15768999876 09998396496 2630555

Automatically Selects the Most Economical Route for Each Outgoing Trunk Call

Comprehensive LCR

3 Types of LCR:

Time based

Number based

Combination of Time and Number based

Call made Outside the Organization are always at Least Possible Cost

Least Cost Routing

Intelligent Functions

Call Centers Contact Centers Customer focused organizations

TAPI 2.2 Support

Call Control Features - Dial, Transfer,

Hold/Retrieve, Transfer, Conference

Live Monitoring of Trunk and Extensions-

Called Number, Extension Status, CLI of

Received Calls

Supports IVR, ACD, Dialers, Voice Logging

with third party CTI Applications

Database Integration - MS Outlook, CRM,

ERP

COMPUTER TELEPHONY INTEGRATION (CTI)

Productivity Boosting Features

Key Benefits of CTI

Productivity Boosting Features

Improve staff efficiency and customer satisfaction

Set Monthly Call Budget for Individual Extension

Exceeding the Budgeted Value, Extension is Barred from Calling Facility

Get customer information prior call connection

Improve staff efficiency and customer satisfaction

Set Monthly Call Budget for Individual Extension

Exceeding the Budgeted Value, Extension is Barred from Calling Facility

Get customer information prior call connection

Key Benefits of CTI

Productivity Boosting Features

Reference Information

Type of Presentation: Product Marketing Presentation

Number of Slides: 32

Revised on: 29th Nov 2014

Version-Release Number: V4.R1

For Further Information Please Contact:

Email ID: More@MatrixComSec.com

Visit us at www.MatrixTeleSol.com