the sistemapiemonte portal experience content industries & broadband economics montpellier,...

The SistemaPiemonte portal experience

Content Industries & Broadband Economics

Montpellier, 22/11/05

Claudia RossatiCSI-Piemonte

22/11/2005 Claudia Rossati Content Industries & Broadband Economics


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CSI-Piemonte (Consortium for Information Systems) was founded by

the Piedmont Region, the University of Turin and the Polytechnic of Turin in

1977 with the aim of promoting the modernization of local administration by

using the most advanced information and IT-based tools to create

information services and systems.

CSI-PIEMONTE (www.csi.it):

52 Consortium members: including municipalities, local health bodies, hospitals, etc.

9 office locations in Piedmont

over 1,000 employees



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Piedmont Region

The provinces: (District Council) Torino, Cuneo, Asti, Alessandria, Vercelli, Novara, Biella, Verbania

Municipalities: there are 1.206 municipalities



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What is the ‘Sistema Piemonte’ portal?

Sistema Piemonte was set up as a regional portal and “virtual reference

desk” for Public Administration (PA) in Piedmont

(the 3 reference bodies are: the Piedmont Regional Authority, the Province

of Turin and the Municipality of Turin)

The project is subscribed by 102 Municipalities, 8 Provinces, and the

Region of Piedmont

It responds to the need to improve relations between the PA and citizens

and companies, aiming for greater transparency and efficiency while

promoting Piedmont’s PA as an “integrated system”.

It is a privileged access point to the services directly supplied by the

departments of the Public Administration to citizens and companies, a

computerised front-office with the ambition of streamlining the procedures for

interactions between citizens and Public Administration.



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Sistema Piemonte numbers

77 total services 20 thematic areas

4300 registered users

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regis tered users

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Growth in regis trations from 2004 to today



7Dati aggiornati al 30/06/2005

Visited pages

October 2003 – October 2005

Sistema Piemonte numbers

Vis ited pages www.s is tem apiem onte.it Oct 2003 - Oct 2005

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500.000

1.000.000

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2.500.000

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Platforms and infrastructures

Piedmontese Region, promoter of Sistema Piemonte realized:

Certification and identification platform (Digital identity) Payment Platform E-procurement platform E-learning platform Server farm Application farm Call center



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Access to the services is made easier by the use of a contents page where the services are grouped from different perspectives, such as:

A list organised by area of interest in alphabetical orderA list organised by the life events of citizensA list organised by company eventsA search engine within the site

Access to the services



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The thematic channels

The thematic channels of Sistema Piemonte are actually highly specialised, themed portals. They provide services for specific, regular users, which could potentially increase the catchment area of the entire portal.

In fact, citizens can make use of the services of different channels: those who pay “ICI online” (Council Tax) can also get information about their family doctor.

The reference users of Sistema Piemonte are synergically related to the users of the subject channels, and this allows an authentic virtuous circle to be established.

Within the Sistema Piemonte framework, they share a common infrastructure: the registration and authentication system, the search engine, the payment engine, newsletters for specific areas of interest and, lastly, a consolidated identity of the Public Administration for citizens and companies.



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The health channelTarget: citizens and companies (pharmacies,

hospitals,doctors, etc.)

Services:

Medical directories medical dictionary guide to servicesmedical card services and facilities

ForthcomingAbilities passport Screening of female tumours and tumours of the colon Oncological network VaccinationsOption for changing doctor Prosthetic medicine extensionHospitalisation, hospital, emergency and

primary prevention facilitiesPharmacies



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Target: citizens and companies (farmers’ cooperatives, intermediaries, etc.)

Services: Hunting registry Allocation of fuel at subsidised pricesRural development planPotential wine production managementPhytosanitary permitsAgronomic use and fertilization plansAgrichimRAM (AgroMeteological Network) -

Mechanical Shelters (Region)RAM – Mechanical Shelters

(Organisations)RAM – Location of measurement stationsGlossary and thesaurus for agricultureWildlife Hunting Institutes and Reserves

The agriculture channel



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The environment channelTarget: citizens and companies (pollutant-emitting companies, etc..)

Focus:This channel offers an information service for environmental topics. The “air quality” service is of particular importance. It provides access to a visual consultation with information on the daily air quality throughout the region.

ServicesNew section dedicated to water (Water quality, sewerage systems)

VIA – Environmental Impact Evaluation: information section which shows the allocation of works subjected to this evaluation (e.g. the works for the Olympics).

Nature Databanks: database of flora and fauna monitoring carried out in Piedmont

Catalogue of environmental information: instrument providing information about the environment.

Air quality: display of data regarding nitrogen dioxide



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The craft channel

Target: citizens and craft business

Focus: The craft showcase service has proved to be particularly appreciated. It is made up of about 360 displays, 100 of which were new in 2005.

Services:Craft wanted/offeredCraft businesses yellow pagesDirectoryStarting a craft companyCraft excellence Tax concessions and online financing

requestsThe Region answers



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The schools channel

Target: citizens, companies and industry professionals, teachers and school staff

Focus:The QUESCO school survey is highly

used.

In 2005: Right to education School calendar QUESCO school survey Global Service – Agreement and

Contracts - Web hosting – mail boxes – schools’ email address book

School construction.



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The monitoring units

MONITORING UNITS

Target: citizens, the world of research, companies

Tourism Monitoring Unit The Piedmont Region’s instrument for

evaluating tourism flows. Data available starting from 1991.

Piedmont ICT Monitoring Unit As a strategic project in the Rupar2/Wi-Pie

programme, its objective is to document the process of penetration of ICT into the Piedmont socio-economic system.



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Multichannel services for tourismTarget: citizens, tourists.Multichannel services for tourism: these

services provide information on technologically varied channels

Multi-device portals: palmtop

(www.sistemapiemonte.it/mobile) smartphone

(www.sistemapiemonte.it/mobile) wap (www.sistemapiemonte.it/wap) voice (011 3169995)

Text message services on demand Subscription services Information contents:eventsfacilitiesmuseumsspecial places weathertourist routes



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The need to establish rules is an indispensable condition in order for the Public Administration to unite and communicate on the Internet as single, consistent body.

Management of digital identity

The cost model of the project

Rules for publication of services

The responsibilities of each Authority as regards contents

Editorial and graphic interface guidelines (nomenclature standards,

classification rules, ease of access and use);

The rules of Sistema Piemonte



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Thank you

[email protected]

the sistemapiemonte portal experience content industries & broadband economics montpellier,...

Documents

sistema piemonte portal

regional portal

region of piedmont

information services

visit slide

sistema piemonte numbers

csipiemonte consortium

total services