The simple equation for more choice

©2017 Aetna Inc.90.25.203.1-PA (3/17)

What matters most to you?

Choice

Network Access

Member Experience

Cost

1

Two health plan options

Broad network PPO vs an Accountable Care Network

Office visit or Urgent Care vs Teladoc

Calling customer service or starting a web chat

The list goes on!

Aetna is proud to be one of your new choices

2

PPO:Broad network

Comprehensive choice of

doctors and hospitals

No referrals required

Discounts that save members

and your plan money

Provider nominations accepted

to further expand

Network Access –choices to fit your personal needs

3

Aetna Whole Health: Select group of doctors and hospitals providing more integrated care at a more competitive cost

Providers with great reputations

No referrals required

Proactive communication and care

Simple, guided experience

within a connected system

Our network includesThe PolyclinicProvidence-Swedish (including PacMed™*) Rainier Health Network (CHI Franciscan Health Northwest Physicians Network) doctors and facilities with:

Primary care offices Hospitals Urgent care centers

Visit www.aetna.com/docfind for the most up-to-date information on doctors and facilities.

1,000+ primary care providers

9,950+ specialists

14 hospitals

32 urgent care centers

*PacMed is a trademark of Pacific Medical Centers

Aetna Whole Health –Puget Sound network provider summary

4

If you suffer from chronic conditions or more serious health issues, we go beyond traditional nurse support.

Member Experience: Tools and resources to help you on your health journey – no matter your current state

5

Early identification of members in need

Holistic evaluation of needs

Caring, inspirational support

Guidance through digital care programs

Self-referral for chronic conditions

Help with home health needs

One: one nurse relationship for you –and your whole family

CMS, NCQA, and Leapfrog Data

Compare hospitals based on patient safety, member experience, and other data

Read patient reviews through DocSpot

Provider Quality Information

Weekend warrior? Stressed at work? Not feeling so well?

Member Experience:Tools and resources to help you on your health journey – no matter your current state

6

Most affordable option

More convenient and timelier alternative to Emergency Room (ER) and Urgent Care (UC) visits for non-emergency medical care

Extremely convenient eliminating the need to arrange for transportation or travel, childcare, and time off from work just to visit a doctor

Phone or video consultations

Available 24/7

Telemedicine

Fitness memberships

Home exercise equipment

Nutritional supplements

Hearing aids and batteries

Phone or video consultations

Weight management programs

Health related books and videos

Alternative therapies

Discount programs

When members use our digital tools they can:

Spend less -

Average $170 savings in out-of-pocket costs from using cost estimation tool1

Get the answers they need -

93% have a better sense of the right treatment option for them after using health decision support tool2

Everyone benefits from a better member website

7

1 Aetna Informatics & Product Strategy Member Payment Estimator Study, 2012

2 Survey of Health Decision Support program viewers from January 1 to December 31, 2015

Aetna.com

Improved cost transparency

8

9

Compare Procedure Costs

10

Compare Procedure Costs

11

Personalized to You and Your Plan

12

Compare Prescription Drug Costs

If you’re in good health, great! Keep up the terrific work.

Health coach:

The next level of engagement with one-on-one support

Combination of coaching and tools

Member Experience: Tools and resources to help you on your health journey – no matter your current state

13

Simple Steps:

Self-guided online health information, resources and tools

Personalized wellness programs

Coach Member

Concierge provide members with information when they need it

One number to call

First call resolution

No member homework

Find Teachable Moments aroundbenefits, tools and resources

Motivational interviewing

Communicate : Phone, secure email, text, live chat

Schedule provider appointments

Connections to resources in/outside of Aetna

Customer service without limits

14

Concierge: 1 855 878 4101

Monday through Friday, 8 a.m. to 6 p.m. Pacific time

WEA Select Website: https://www.weaselect.com/

Aetna Microsite: https://www.weaselect.aetna.com/

Contact Information

15

Thank you!

Together, Aetna and WEA

will make health care more

convenient, effective,

and affordable for you

and your families.

Our promise

16