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BECOMING A COFFEE PLANET FRANCHISEE THE SELL

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Page 1: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

BECOMING A COFFEE PLANET FRANCHISEETHE SELL

Page 2: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

WELCOME...JOIN OUR REVOLUTION!

DISCLAIMERThis Presentation includes certain statements, estimates and projections provided by Coffee Planet LLC (“Coffee Planet” or the “Company”) with respect to the anticipated future performance of the Company. Such statements, estimates and projections reflect various assumptions by the Company concerning anticipated results, which may or may not prove to be correct. No representations are made as to the accuracy of such statements, estimates or projections and the Company has no obligation to update such information.

Each recipient of this presentation agrees that all information contained herein is confidential, that the recipient will treat the information confidentially and that the recipient will not directly or indirectly duplicate or disclose this information without the prior written consent of the Company. Recipients who do not desire further information agree to return this material promptly to the Company.

Page 3: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

BEFORE WE BEGIN...

Thank you for thinking of us. We really appreciate yourinterest and are genuinely interested in what you can offerto the Coffee Planet Family!

Coffee Planet is the future of coffee retailing, make nomistake. We combine the freshest and highest grade beans and roast them to our special blends in our very own roastery.

Outstanding quality coffee served in some of the funkiest retail formats in the market, be they café, kiosk, cart or express vending stations, together with state of the art equipment and bright young service teams makes Coffee Planet the most dynamic franchise brand in the world. EXCITING ISN’T IT?

COFFEE’SBUZZING!

Growing, selling or just drinking it!There’s no denying it!

Coffee is the world’s most popular beveragewith over 500 billion cups consumed annually.(Just to be clear, that’s 500,000,000,000 cupsconsumed in 365 days across the world!!)

Coffee is second only to oil and gasoline as the world’smost traded commodity.The market for Specialty Coffeeconsumption is growing at a rate of 15% a year.

Within the USA, 62% of over 18’s consume over 3 cupsper day on average and 77% of all adults consumedsome type of coffee beverage in the last year.

By 2012, coffee production will rise to 8.5 million tons.

That’s a lot of coffee!

Page 4: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

Coffee Planet is a real-life example of what can be achieved with a bit of discontent with the way things are. Proving thereis always a better way of doing, saying or supplying something.

...the taste, the occasion and the ritual. We were tired,however, of having to try and enjoy our coffee in a totally middle-aged and traditional coffee shop environment. Well if you don’t like something, change it. And that is exactly what we did. We went right back to the beginning, back to the source - we found out who was growing what and how we could create the awesome blends you enjoy today. We built our own roastery and after trying every conceivable combination for what seemed an eternity, one day we did it - we hit flavour! It felt like we had struck oil. We had the formula.

Now we could really go for it. It was incredibly exciting -we started exploring new ways to reach our consumers. “Wherever they are, we will be right there for them”, we said. You name an environment and we are in it – at home, in work,at a gas station convenience store, in our own stores at lunch-time. You’ll even find our coffee in hotels and restaurants. When you need it the most, Coffee Planet coffeeis within reach.

We want to spread our coffee universe far and wide, giving great coffee where previously there was none. Oh, and in a way that is easy and convenient for our customers. We have become a true ‘crop to cup’ coffee company and we’re proudof that. When something goes right for you, you get a buzzand we’re no different.

Scientists have said for years that mankind needs to be busy looking for another planet...well here it is! Coffee Planet.

But how do you start a revolution? Fuel stations! Lots of people, all stopping for refreshment. Perfect! They could grab one while filling up. Genius! Out of this thinking came our fresh milk machine. A technological wonder. And thus, perfect gourmet coffee is now available in fuel stations throughoutthe UAE because we dared to be different.

We’re continually working on new ways to bring coffee to the people – all held together by the same common thread that holds everything at Coffee Planet together, our essence –

My goodness; stand-alone stores, supermarkets, student facilities, offices, events, residential towers - you name aplace where people gather and we’re currently exploringways of selling coffee from it.

Good thing we love it! So much so, that your interest in what we do at Coffee Planet means everything to us and if you’re getting just a fraction of the buzz that we get...well, we hope you’re handling it sensibly!

OUR STORY...

A global brand for tomorrow...

In fact we live off it!

We love coffee...That ‘dare to be different’ attitude iswhat pushes us forward – what keepsCoffee Planet turning if you like.

“Daring to deliver absolute coffee-quality, differently!”

Page 5: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

WHAT THE PEOPLE SAY“” WHAT THE PRESS SAY

“I don’t bother with the other coffee brands now -I have discovered Coffee Planet!” – Jonathan Quan, Customer, Dubai

“Coffee Planet is the future of self-service coffee retailing – in my experience there is nothing fresher or better!” – Nabeel Sultan, Emirates Petroleum Products Company (EPPCO)

“Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only compliments!” – Eduardo Hamzi, Property & Services Manager, University of Wollongong, Dubai

“I can’t start my day without a Coffee Planet coffee - I drive an extra5km to visit the fuel station to get one!” Celene Parle, Customer, Fujeirah

“These guys are unbelievable…they gave us all fresh coffee in a gas station. Great innovation and better than any other coffee I have ever drunk” Salma El Shurafa, customer, Dubai

“Have you seen their stores? Seriously cool. Loved the music and lighting too” Saskia von Langermann, Customer, Abu Dhabi

“We needed to offer our customers a premium coffee product.Coffee Planet’s fully automated machines provided us with thequality, consistency and ease of operation we required. It’s beena huge success. Coffee Planet are now an integral part of ourcustomer offer in all of our locations” David Ingham, C-Store Division Manager, ADNOC.

“We are proud to be the first international franchise operation for Coffee Planet. Wonderful company,great people and it will bring something completely different to Oman. Coffee Planet is already famous here!Abdul Nasser Balushi, franchise partner, Oman

Page 6: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

Create geographicalbrand reach

Partner with the two major fuel companies in the country

The most widely distributed coffee brand in the UAE selling millionsof coffees a year20

05

Support expansion ofthe business througha Foodservice division

Provide complete Coffee Solutions to the Hotel, Retail and Catering Market focusing on qualityof product, equipment and service support.

Supply to: 5 star hotels, retailers, high-end restaurants, bank branches, airline lounges, event companies, government offices20

06

Launch first coffeekiosk. Launch office coffee solutions

Partnership with big Dubai university for coffee retail and one of the country’s largest banks for office coffee

Experience in Café Retailing anddrive sales in our existing formats20

07

Take more control over supply chain.New branding launch

Open the Coffee Planet Roastery. Engage major UK branding agency

Now producing our own premium coffees! More funky brand imageto appeal to consumers20

08

Launch new retailconcepts for franchising. Build volumes in the Roastery. Extend into food

Find right franchise partners. Extend presence in foodservice sector. Buy a food business - Dante

Roll out first retail franchises in UAEand Oman markets. New hotel clients.New food menu options for our stores20

09

Extend our capacity and competitive advantage. Enter events market

Open the new larger Roastery, more direct sourcing. Partner with major event locations

Bringing our coffee to more and moreconsumers in every part of their lives20

10

Truly internationalise the Coffee Planet brand

Build partnerships to extend the Coffee Planet franchise and win a million more fans!

Become the most recognized Coffee Brand in the Middle East and Asia

2011

+

WHATWEDIDWITHWHOMANDWHY...

Page 7: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

DEVELOPMENT

DESIGN

HUMANRESOURCES

TRAINING

EQUIPMENT

MARKETING

PROCUREMENT

PRODUCTDEVELOPMENT

TECHNOLOGY

FRANCHISING KNOWLEDGE

Coffee Planet will provide leadership and assistance throughout the developmentprocess to ensure the smoothest possible project lifecycle.

Our Design Partners will provide all concept design plans for your chosen locations.

People come first. The Coffee Planet team works hand in hand to provide valuableinput and support during the recruitment process for your Bean Team.

Coffee Planet will provide a comprehensive training program and will work closely withyou during the launch into a new market. Continual training, advice and support willbe available from us.

Coffee Planet offers a ‘one-stop-shop’ service and will provide all necessaryequipment at a special Franchisee price.

Marketing programmes and creative support are provided from theCoffee Planet Marketing Team.

Coffee Planet has created an entire supply network, including our own Roastery as well asother sources from around the world, ensuring an uninterrupted supply of all coffee products.

and Innovation is an important part of staying ahead and winning new customers.We live for it...and will share it with you

Integrated software and telemetry communication systems, developed in-house,are used to manage equipment & business performance and keep all Franchiseesconnected as part of the Coffee Planet Family.

Expertise and advice regarding managing your franchise business is providedby our experienced and knowledgeable Franchise Team.

SUPPORT SERVICESYOUR SUCCESS WILL BE OUR SUCCESS.

TO HELP YOU ACHIEVE THIS WE WILLSUPPORT YOU ALL WE CAN...

Page 8: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

WE ARE HERE TO

HELP!Property identification and Support

We will help you find the right properties within your chosen territory based on ideal retailing parameters.

Supply Chain As current operators in our home market, we have negotiated very good rates with the appointed suppliers and contractors to Coffee Planet and are therefore able to pass on

these reduced rates to our Franchisees.

Complete TrainingWe have developed a Complete Training Package for our Franchisees giving

training support prior to launch as well as on an on-going basis. This will focus onCoffee Education and other product knowledge, retailing skills and Best Practice

Operations for your Coffee Planet outlet.

Merchandising and PromotionA full promotional calendar will be provided to our Franchisees together with fully

branded point of sale packages aimed towards increasing sales and brand awareness.

Operational and Systems SupportWe supply our Franchisees with complete operational training and support as well as

managerial training. This includes the use of all communication systems developed to optimize the efficiency of operating your Coffee Planet outlets. KE

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Page 9: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

ARE YOU WHO WE ARE

LOOKING FOR?

WE GET VERY CHOOSY ABOUTWHO WE WORK WITH.

THEY HAVE TO BE ONE OF US.

SHARE OUR PASSION, OURIDEAS AND OUR GOALS.

IN SHORT, WE LIKE TOWORK WITH PEOPLE

WE’D LIKE TO SIT ANDHAVE A COFFEE WITH!

IT’S SOIMPORTANTWE CHOOSE

THE RIGHTPARTNERS

You’ll need to pack the following:

Knowledgeof the retail market in your chosen territoryin order to grow the brand nationally.

Motivationto build and develop an innovative brandand concept in a specific territory.

Marketingbased skills with a good knowledge of process,operations and strong drive for growth and expansion..

Strong Management & Interpersonal Skills focusing on people development, quality excellence,customer care and service support to our customers.

Capability to Investthe appropriate minimum initial capital requirementsas well as further expansion capital, in order to supporta strong roll-out scheme throughout your territory.

Abilityto acquire prime commercial real estatelocations in your given territory.

A good personalityfit with the Coffee Planet Family.

Commitmentto an initial minimum number of locations(differing per format), as well as to future expansion.

Hunger for successand determination to maintain the high quality standardsthat Coffee Planet customers have come to expect.

With all these in your favour, we’d love to talk some more with you. Franchising with Coffee Planet could be perfect for you…

READYTO FLY?

Page 10: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

We are independent and innovative:Not just another typical coffee shop brand, middle-aged and drab. We are the edgy andsharp alternative, giving an exciting option to a bored and uninspired coffee-buying public.

The roastery:This was the breakthrough for us. Creating our own blends and roasting fabulous coffee –this is the reason we got into it really! You should go and have a look some time, it’s fascinating!

We brew gorgeous coffee:To be technical, 100% specialty grade Arabica beans, roasted in small batches, by hand in our ownRoastery in Dubai. The reason? So we can ensure consistency and freshness of our coffee in every cup.

We work with great people:Young, ambitious and happy people from all corners of the globe, who all bring their uniquepersonalities to the brand. All managed and trained by some knock-out coffee professionals.

Flexibility:Coffee Planet is about the coffee and the people who serve it. Just to make sure everyone can enjoy it,we’ve designed formats for every location... from Cart to Kiosk to Café... even self service vending!

The machinery:Designed to deliver exceptional coffee in every cup, again and again and again. To ensure we can maintain the experience consistently, every machine automatically sends information back to Coffee Planet HQ making sure every coffee we serve, wherever served, is served to perfection!

The future:Coffee lovers deserve something more, something better. Well we are it… A global brand for tomorrowfor today’s aspiring consumers!

WHAT’S SOGREAT ABOUT US?

THE REVOLUTION HAS BEGUN…

Page 11: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

OUR EXPERTISE + YOUR LOCATIONS x YOUR DRIVE + AMBITION=AN INCREDIBLE PARTNERSHIP

YOU’VE GOTTHE DRIVE,WE’VE GOT

THE FORMATS

EVERY PARTNER WILL RECEIVE:

Coffee Planet CaféThe café of the future – a revolutionary design and a new ethos towards coffee retailing.Perfect for malls, airports, high streets and residential communities.

Coffee Planet KioskA version of the Coffee Planet Café, reduced in size in order to operate from a 25 squaremetre footprint (plus seating area). Ideal for smaller shopping malls, airports and other highfootfall locations.

Coffee Planet CartThe future of ‘very high foot fall’ take-away retail concepts. The ability to deliver high qualityconsistent coffee from a fully integrated retail outlet that measures just 4 square metres!Ideally located in such areas as office buildings, transportation hubs or any other locationwhere space is limited.

Coffee Planet Espresso BarThe future of coffee vending has arrived... a complete system able to freshly grind coffee beans and steam fresh milk to produce hot coffees, cold coffees as well as coffees with integratedflavours. All at the push of a button... from a single machine! Cappuccinos and Lattes inunder 40 seconds! Fresh, fast and convenient. And perfection in every cup.

Maximise revenues from a very small footprint (either 1 or 2 square metres). Ideal locationsto place the Coffee Planet Self Serve Station and Espresso Bar include transportation hubs,convenience stores, office and residential blocks, hospital and medical centres –in fact anywhere where people want a great coffee.

All currency forms including notes, coins, cards and close proximity cards are acceptedas well as cashless cards used by many major corporations.

2 square metres, water and power are all you need...!

Pushed for space in the office or at home?The Coffee Planet Office Coffee machines, requiring as little as 1 square metre andthe in-home range of machines complete the package.

Wherever the consumer is, Coffee Planet will be within easy reach!

Property selection advice & design specifications per location.

Coffee & customer service education.

Full operations manual.

Store opening advice and support.

Comprehensive marketing and promotional support.

Uninterrupted supply of all necessary products and consumables.

Page 12: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

#01. COFFEE PLANET CAFÉ #02. COFFEE PLANET KIOSK

SLEEK, POLISHED, COMFY, COOL, BEAUTIFUL, TACTILE,ENGINEERED, FUTURISTIC, UBER CREDIBLE...

Use of sound and lighting technology. Significant step away from the typical coffeeretail market. A place to be proud to be seen in.

High level of covers in minimum footprint.Attractive modern design. Appealing to thosewho wish to grab or graze.

FEATURES INCLUDE:Forward thinking designDurable finishesFocus on quality of product, service and environment

REQUIRED SPACE: 110m2 +

FEATURES INCLUDE:Well zonedHighly visibleFlexible designEfficient use of space

REQUIRED SPACE: 25m2 – 110m2

ACCESSIBLE, FLEXIBLE, ICONIC, HI-TEMPO,EFFICIENT, BUZZED...

Page 13: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

CP SMART TECHNOLOGY®

#03. COFFEE PLANET CART#04. COFFEE PLANET ESPRESSO BAR

ERGONOMICALLY ADVANCED, CUTE, COMPACT,INNOVATIVE, SECURE, MOBILE, MODULAR...

COMPACT, INTELLIGENT, CLEAN, TECHNOLOGICALLYOPERATED, SHOP INSTORE, SELF SERVE...

Ideal for those who wish to grab & go.Small footprint minimising rentmaximizing income of dead space.

FEATURES INCLUDE:Optional on-board utilities including water generation.Complete mobility for easy placement and relocation.Secure storage.Hot & cold drink varieties plus limited food offering.Compact size (4 square metres) suitable for high foot-fall locations.

FEATURES INCLUDE:Full vending operation including cash, cards and close proximity smart technology.Over 100 drink varieties.Ideal to locate within anchor stores.Integrated customer service telephone for customer assistance.REQUIRED SPACE: 4m2 REQUIRED SPACE: 2m2

Page 14: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

Brazil Ethiopia

Rwanda

Kenya

Indonesia

Vietnam

India

YemenColumbia

Peru

GuatemalaMexico

Papua New Guinea

Costa RicaHonduras

WE ROAST OUR OWN!“THERE IS A HEART IN EVERY WELL OILED MACHINE, OUR

HEART IS THE COFFEEPLANET ROASTERY”

Robert Jones, Business Development Director

“WE HAVE A RESPONSIBILITY IN SUPPORTING ETHICAL AND

LONG TERM SUSTAINABLE COFFEE PRACTICES”Matthew Yorke-Smith, Operations Director

We only roast 100% specialty Arabicacoffee beans sourced from the best

coffee-growing regions around the world. Roasted in small batches at our ownCoffee Planet Roastery in Dubai, UAE

by our own experienced anddedicated Roastmaster.

We roast to order and pack immediately to lock in flavour and aroma for ultimate freshness. Secure and fast distribution

methods complete our own supply chain.

Page 15: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

MIND BLOWINGMACHINES! SOLVING EVERY COFFEE PROBLEM…

COFFEE IN THE OFFICENEVER TASTED SO GOOD...

Fully automatic drink production.

Instant canisters for integration of sugar, granulated milk,hot chocolate powder, tea and soup products.

Cellular GSM integration for remote monitoring,configuration and alerting.

Multiple cup sizes.

Sleek and stylish design.

One touch. Easy to use.

Ideal for offices or medium foot-fall retail areas.

2500 cups per day continuous, consistent pour.

Fully automatic drink production from the press ofa single button delivered in under 1 minute.

2 tinted bean hoppers, with separate grinders for each hopper.

A variety of over 30 espresso based drinks from a single machine.

3 cup sizes, with computer controlled configuration for each size

On-board 8L refrigerator (option to use two different milks types).

Patented milk steam and foam technology.

Steam wand for external milk steaming/frothing (2500s model).

Automatic self cleaning. Mandatory 24hr detailcleaning requirement.

Full scope of alerts and alarms.

Commercial grade component materialsand robust construction.

Cellular GSM integration for remote monitoring and alerting.

Optional direct line or water tank connection for portability.

Reliable and dependable with a proven track record of success.

GOURMET COFFEE JUSTGOT BETTER – AND FAST!

Ideal for Cafés, Kiosks, Carts and high foot-fall areas

Page 16: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

FAQFAQ

Which territories are available?Let us know your preferred territory and we will tell you if it is available.

How much capital do I need?This depends on the Franchise formats you are interested in. We do insist on a minimum amount for initial investmentand a minimum amount for future expansion which is not dependant on the return of the initial investment capital.

How much experience do I need?We will prefer you to have a proven business track record of success and a history in retail is advantageousbut not a necessity. We will provide all of the training and support you will need to guide you to success.

Will I be able to sell my franchise in the future?Yes, though we will have to approve the person buying the Franchise and there will be associated fees for the application process and training. We will also hold the right to match the highest offer you have received in order to buy the Franchise back from you.

Will I have to work full time in Coffee Planet?An owner-operator arrangement is preferable for us but providing you can instil thisethos into your management then this should not be a problem.

How long does it take from signing of the Franchise Agreement?We would expect to have helped you open your first site location (flagship café) within6 months. This covers all training time, site selection process and development.

How much money will I make?Coffee Planet will provide you the tools and support structures that you need to be successful.It is up to you to use them to create your success.

Will you help me out financially?No, though we will help you as best we can with regards to finance decisions and provide you with analytical business models.

Can I have more than one outlet?Definitely! We would only look to pursue potential Franchisees who are capable of meeting the minimumrequirement of opening at least 5 stores in a chosen territory (subject to territory size) within year 1.

Can I have more than one territory?Providing you are able to meet requirements for multiple territories, then of course,though each multiple territory application shall be judged on its merit.

I’m in, take me to the next stage...!Great! Go to our website to download and then complete in full the Franchise Application Form.Post or fax it back to us and a member of our franchise team will be in touch with you.

Page 17: THE SELL - World Franchise Centre– Nabeel Sultan, Emirates Petroleum Products Company (EPPCO) “Since the opening of Coffee Planet 4 years ago, I have not had one complaint, only

WANT.LOVE.SHARETHE BUZZ

COFFEE PLANET LLC

PO BOX 73042, DUBAI, UAE.

TEL: +971 (0) 4 341 5537

800-COFFEE (263333)

www.mycoffeeplanet.comemail: [email protected] us on: Follow us on: