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Korrine JonesOD Consulting

Secrets of Successful Virtual, Dispersed and Remote

ITSM Teams

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Research• Micro-businesses to

multinationals

• ITSM, IT, banking, sales, retail, public sector, consulting firms, e-learning providers

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Virtual TeamsA group of individuals who work together across time, space and organisational boundaries and communicate via technology.

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The Grim Reality• Up to 87% of the global workforce is now working remotely at least

part of the time

• 40% of virtual team members feel their teams are underperforming

(Source: RW3, 2012)

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Your Challenges

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Real Leadership (Virtually)

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• Clearly articulated vision, goals and plans

• Clear roles

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Clear Processes

Clarity of processes low

High

Team Performance

Low

Dispersion

Low (same floor) High (different continent)

Clarity of processes high

(Source: Siebdrat, Hoegl and Ernst, 2009)

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Selection and Integration

• Right fit• Self starters• Tech savvy• Autonomous• Actively reach out to

collaborate• Induction and training

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Manage by Outcomes

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(Source: RW3 LLC, 2012)

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Face to face……if possible

• Speed up trust building and collaboration• Shared vision, values and plans• Social interaction

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Deliberately Build the Team

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Values and Ground Rules• Leadership

– Model corporate vision and values and these team values• Responsibility and integrity

– Do what you say you’re going to do• Respect

– Acknowledge electronic communication within agreed timeframes• Teamwork

– Connect with other team members regularly• Creativity

– Think outside the square

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Rituals, symbols, celebrations

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Cross-team Collaboration

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Build one on one Relationships• Very deliberately

contact each team member frequently

• Focus on those most remote

• Have purely social conversations

• If possible, face to face time with new starters

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Swift Trust

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Needs and ExpectationsTrust

Expectations• Regular meetings• Holidays• Fun workplace

Needs• Financial

security• Respect• Belonging

“Trust is fragile – we need to be explicit in our needs, expectations and promises.”

(Source: Hall, V., 2013.)

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Replicate Water Cooler Conversations

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Meet Often - Virtually

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Video Presentation

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Ensure Effective Communication• Agree on how to communicate

• Choose and use tools wisely• Communication and virtual meeting protocols

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Action Plan• Monday Morning

– Connect with each of your remote team members– Schedule your next virtual or face to face meeting

• Next 90 Days– Clarify objectives, roles and processes at team and individual levels– Establish clear needs and expectations with each team member– Develop communication and meeting protocols– Undertake some form of team development

• Next Year– Establish induction and training plans for all virtual team leaders and members– Develop shared vision, values and plans, face to face if possible

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Additional Resources

For whitepapers and more information

www.odconsulting.com.au

OD Consulting

odconsultingau