The secret to customer satisfaction, courier software

Whether you run a small courier delivery, messenger service or a national trucking company, courier

software is the answer you’re looking for!

Back when technology had just started taking the world by storm, the only way that your company

could take orders from clients was through phone, fax or walk in’s. Now that internet revolution is

taking the world by the storm, the courier industry is taking turn for the better as well!

More than anything else your company’s dispatch operation will be reduced by up to 50%! Less man

power required, do away with the lengthy phone bills and stop wasting money on paper, not to

mention that you’d be saving the environment as well!

Improving your percentage of on time deliveries

Global Positioning System (GPS) plays a huge role in increasing the efficiency of deliveries. GPS tracks

each of the drivers phones at all times allowing all the vehicles to be plotted on a web map that’s

easily accessible on the courier software’s interface. In addition to the vehicle’s locations, GPS also

assists the company in tracking the speed of every vehicle, the direction in which they are heading,

the duration of each and every stop that they make and shadow trails of the routes that have

already been driven.

Reducing the amount of confusion that normally occurs during dispatch

Miscommunication is a common issue that occurs while communicating on the phone. “Sage,” can

easily misinterpreted as “Paige,” and “New,” could be misunderstood as, “Few,” when there is even

a minimal amount of noise during a call. Courier software helps you negate all of those barriers by

directly sending the job details to the driver’s cell phone where they can view the relevant details of

the delivery.

Increasing the amount of jobs competed per driver on each day

The courier software can dispatch up to a 1000 jobs per day to each driver. Not only that, but the

software can double up or even triple up jobs for drivers depending on their route without

compromising on on-time delivery. Not only will you be more efficient, but your drivers will be

happier as they’ll have more opportunities to make money!

Reduction in the overall amount of miles driven as well as fuel spent on each dispatch

The estimated time of arrival (ETA) for all jobs is computed by the courier software to optimize the

efficiency of every delivery and of every route. Since GPS will be tracking their every move, drivers

can no longer make personal detours or make excuses for late deliveries. Using the past data of all

the drivers employed by the company, the software suggests the best drivers for new jobs based on

performance allowing you to focus on your best employees.

Enhancing the overall satisfaction of your customers

Your clients will absolutely love the new courier software! The minimization of miscommunication

will decrease their stress and since the software can easily adjust the jobs if it is predicted that any

of the deliveries will be late, every delivery will be made on time. They’ll be happy with faster and

efficient results, and you’ll be happy with no complaints!