the secret psychology behind persuasive content

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All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution. THE SECRET PSYCHOLOGY BEHIND PERSUASIVE CONTENT

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In this revealing keynote presentation for the CMA, Nathalie Nahai, The Web Psychologist, will explore the hidden psychological triggers you can use to create content that sticks. You'll discover key web psychology techniques that will help you write persuasive content, shoot emotionally engaging videos, and boost the effectiveness of your images. By the end of this talk you'll know a heck of a lot more about what makes your customers tick, and how you can use this to be more influential online.

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Page 1: The secret psychology behind persuasive content

All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution.

THE SECRET PSYCHOLOGY BEHIND

PERSUASIVE CONTENT

Page 2: The secret psychology behind persuasive content

All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution.

1  INTRODUCTION

2  PERSUASIVE COPY

3  ENGAGING IMAGES

4  VIRAL VIDEOS

5  KEY TAKEAWAYS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 3: The secret psychology behind persuasive content

All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution.

1  INTRODUCTION

2  PERSUASIVE COPY

3  ENGAGING IMAGES

4  VIRAL VIDEOS

5  KEY TAKEAWAYS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 4: The secret psychology behind persuasive content

All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution.

1  INTRODUCTION

2  PERSUASIVE COPY

3  ENGAGING IMAGES

4  VIRAL VIDEOS

5  KEY TAKEAWAYS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 5: The secret psychology behind persuasive content

All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution.

1  INTRODUCTION

2  PERSUASIVE COPY

3  ENGAGING IMAGES

4  VIRAL VIDEOS

5  KEY TAKEAWAYS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 6: The secret psychology behind persuasive content

All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution.

1  INTRODUCTION

2  PERSUASIVE COPY

3  ENGAGING IMAGES

4  VIRAL VIDEOS

5  KEY TAKEAWAYS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 7: The secret psychology behind persuasive content

All material © THE WEB PSYCHOLOGIST LTD. 2013. No unauthorised reproduction or distribution.

FIRST… AN INTRODUCTION

Page 8: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

WEBS OF INFLUENCE THE PSYCHOLOGY OF ONLINE PERSUASION

Pearson, 2012 UK | EU | USA | KOREA | JAPAN | CHINA

Page 9: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

Page 10: The secret psychology behind persuasive content

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WEB PSYCHOLOGY

[ ] I coined the term ‘Web Psychology’

in 2011 and defined it as…

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 11: The secret psychology behind persuasive content

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WEB PSYCHOLOGY

The empirical study of how online environments influence our attitudes and behaviours

“ ” @THEWEBPSYCH #WEBPSYCHOLOGY

Page 12: The secret psychology behind persuasive content

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WEB PSYCHOLOGY

HCI

neuro- aesthetics

user experience

social psychology

cognitive psychology

neuroscience

cross-cultural psychology

behavioural economics

@THEWEBPSYCH #WEBPSYCHOLOGY

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IT’S ABOUT CONTEXT

PSYCHOLOGY INDIVIDUAL CULTURAL

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 14: The secret psychology behind persuasive content

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3 SECRETS TO ONLINE SUCCESS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 15: The secret psychology behind persuasive content

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1  KNOW WHO YOU’RE TARGETING

2  COMMUNICATE PERSUASIVELY

3  SELL WITH INTEGRITY

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 16: The secret psychology behind persuasive content

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1  KNOW WHO YOU’RE TARGETING

2  COMMUNICATE PERSUASIVELY

3  SELL WITH INTEGRITY

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 17: The secret psychology behind persuasive content

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1  KNOW WHO YOU’RE TARGETING

2  COMMUNICATE PERSUASIVELY

3  SELL WITH INTEGRITY

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 18: The secret psychology behind persuasive content

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2 PERSUASIVE COPY

Page 19: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

GOLDEN RATIO

80:20

Page 20: The secret psychology behind persuasive content

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ASK YOURSELF

Would this make me want to read on?

“ ” @THEWEBPSYCH #WEBPSYCHOLOGY

Page 21: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

SEDUCTIVE HEADLINES

To get people to read your copy,

you need a hook… [ ]

Page 22: The secret psychology behind persuasive content

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9 STEPS TO

PERSUASIVE HEADLINES

Page 23: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 24: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 25: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

3  WRITE OUTLINE OF COPY FIRST - THEN HEADLINE

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 26: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

3  WRITE OUTLINE OF COPY FIRST - THEN HEADLINE

4  USE PSYCHOLOGICAL TRIGGER WORDS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 27: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

3  WRITE OUTLINE OF COPY FIRST - THEN HEADLINE

4  USE PSYCHOLOGICAL TRIGGER WORDS

5  WRITE SEVERAL DIFFERENT HEADLINES - READ THEM ALOUD

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 28: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

3  WRITE OUTLINE OF COPY FIRST - THEN HEADLINE

4  USE PSYCHOLOGICAL TRIGGER WORDS

5  WRITE SEVERAL DIFFERENT HEADLINES - READ THEM ALOUD

6  PICK NO.1 BENEFIT AND INCLUDE IT IN HEADLINES

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 29: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

3  WRITE OUTLINE OF COPY FIRST - THEN HEADLINE

4  USE PSYCHOLOGICAL TRIGGER WORDS

5  WRITE SEVERAL DIFFERENT HEADLINES - READ THEM ALOUD

6  PICK NO.1 BENEFIT AND INCLUDE IT IN HEADLINES

7  INCLUDE PRODUCT / PROBLEM IN HEADLINES

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 30: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

3  WRITE OUTLINE OF COPY FIRST - THEN HEADLINE

4  USE PSYCHOLOGICAL TRIGGER WORDS

5  WRITE SEVERAL DIFFERENT HEADLINES - READ THEM ALOUD

6  PICK NO.1 BENEFIT AND INCLUDE IT IN HEADLINES

7  INCLUDE PRODUCT / PROBLEM IN HEADLINES

8  WRITE A TOTALLY WACKY HEADLINE!

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 31: The secret psychology behind persuasive content

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1  UNDERSTAND YOUR TARGET

2  WRITE TO ONE PERSON

3  WRITE OUTLINE OF COPY FIRST - THEN HEADLINE

4  USE PSYCHOLOGICAL TRIGGER WORDS

5  WRITE SEVERAL DIFFERENT HEADLINES - READ THEM ALOUD

6  PICK NO.1 BENEFIT AND INCLUDE IT IN HEADLINES

7  INCLUDE PRODUCT / PROBLEM IN HEADLINES

8  WRITE A TOTALLY WACKY HEADLINE!

9  SPLIT-TEST YOUR HEADLINES

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 32: The secret psychology behind persuasive content

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TRIGGER WORDS

SECRET

AMAZING

ABSOLUTE

ESSENTIAL

INCREDIBLE

(IT’S NOT WHAT YOU THINK)

FREE

WEIRD

BIZARRE

STRANGE

MYSTERY

EFFORTLESS

PAINSTAKING

FUN

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 33: The secret psychology behind persuasive content

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CASE STUDY

Page 34: The secret psychology behind persuasive content

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Page 35: The secret psychology behind persuasive content

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Page 36: The secret psychology behind persuasive content

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Page 37: The secret psychology behind persuasive content

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BE AUDACIOUS

1  PROMISE YOUR READER SOMETHING VALUABLE

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 38: The secret psychology behind persuasive content

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BE AUDACIOUS

1  PROMISE YOUR READER SOMETHING VALUABLE

2  DARE THEM TO READ YOUR ARTICLE

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 39: The secret psychology behind persuasive content

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BE AUDACIOUS

1  PROMISE YOUR READER SOMETHING VALUABLE

2  DARE THEM TO READ YOUR ARTICLE

3  BE BOLD

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 40: The secret psychology behind persuasive content

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BE AUDACIOUS

1  PROMISE YOUR READER SOMETHING VALUABLE

2  DARE THEM TO READ YOUR ARTICLE

3  BE BOLD

4  SEDUCTIVE

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 41: The secret psychology behind persuasive content

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BE AUDACIOUS

1  PROMISE YOUR READER SOMETHING VALUABLE

2  DARE THEM TO READ YOUR ARTICLE

3  BE BOLD

4  SEDUCTIVE

5  PROVOCATIVE

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 42: The secret psychology behind persuasive content

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BE AUDACIOUS

1  PROMISE YOUR READER SOMETHING VALUABLE

2  DARE THEM TO READ YOUR ARTICLE

3  BE BOLD

4  SEDUCTIVE

5  PROVOCATIVE

6  MAKE SURE YOU CAN DELIVER

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 43: The secret psychology behind persuasive content

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THE FORMULA

Page 44: The secret psychology behind persuasive content

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NUMBER / TRIGGER WORD

+

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 45: The secret psychology behind persuasive content

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NUMBER / TRIGGER WORD

ADJECTIVE

+

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 46: The secret psychology behind persuasive content

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NUMBER / TRIGGER WORD

ADJECTIVE

KEYWORD

+

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 47: The secret psychology behind persuasive content

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NUMBER / TRIGGER WORD

ADJECTIVE

KEYWORD

PROMISE

+

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 48: The secret psychology behind persuasive content

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NUMBER / TRIGGER WORD

ADJECTIVE

KEYWORD

PROMISE

KILLER HEADLINE

+

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 49: The secret psychology behind persuasive content

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EXAMPLE

SUBJECT: FRYING EGGS

YOU COULD WRITE AN ARTICLE ENTITLED: “HOW TO FRY AN EGG” / “WHY I LOVE FRYING EGGS”

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 50: The secret psychology behind persuasive content

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OR APPLY THE FORMULA:

“13 UNBELIEVABLE WAYS YOU CAN FRY A SMALL EGG WITH A SOCK”

number

trigger word

adjective

keyword

promise

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 51: The secret psychology behind persuasive content

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WHICH IS WHY THIS

WORKS…

Page 52: The secret psychology behind persuasive content

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Page 53: The secret psychology behind persuasive content

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3 ENGAGING IMAGES

Page 54: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

IMAGES SEDUCE

They’re instant, data-rich,

and visually compelling [ ]

Page 55: The secret psychology behind persuasive content

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YOUR IMAGES SHOULD

1  ELICIT EMOTION ANGER, FEAR, HAPPINESS, DISGUST, SURPRISE, SADNESS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 56: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

h"p://www.boredpanda.com/first-­‐world-­‐problems-­‐twi"er/    

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@THEWEBPSYCH #WEBPSYCHOLOGY

h"p://www.boredpanda.com/first-­‐world-­‐problems-­‐twi"er/    

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h"p://global3.memecdn.com/one-­‐does-­‐not-­‐simply_o_204186.jpg      /      h"p://wackymania.com/image/2013/03/the-­‐best-­‐baby-­‐memes-­‐of-­‐all-­‐Eme/the-­‐best-­‐baby-­‐memes-­‐of-­‐all-­‐Eme-­‐01.jpg      

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 59: The secret psychology behind persuasive content

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YOUR IMAGES SHOULD

1  ELICIT EMOTION ANGER, FEAR, HAPPINESS, DISGUST, SURPRISE, SADNESS

2  TELL A STORY

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 60: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

Page 61: The secret psychology behind persuasive content

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YOUR IMAGES SHOULD

1  ELICIT EMOTION ANGER, FEAR, HAPPINESS, DISGUST, SURPRISE, SADNESS

2  TELL A STORY

3  CREATE A CURIOSITY GAP

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 62: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

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Page 64: The secret psychology behind persuasive content

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4 VIRAL VIDEOS

Page 65: The secret psychology behind persuasive content

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BOOST SHAREABILITY

1  USE NOSTALGIA

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 66: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

Page 67: The secret psychology behind persuasive content

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BOOST SHAREABILITY

1  USE NOSTALGIA

2  MIRROR YOUR AUDIENCE

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 68: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

Page 69: The secret psychology behind persuasive content

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BOOST SHAREABILITY

1  USE NOSTALGIA

2  MIRROR YOUR AUDIENCE

3  MAKE IT FUNNY

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 70: The secret psychology behind persuasive content

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@THEWEBPSYCH #WEBPSYCHOLOGY

Page 71: The secret psychology behind persuasive content

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5 KEY TAKEAWAYS

Page 72: The secret psychology behind persuasive content

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KEY TAKEAWAYS

WHETHER YOU’RE WRITING COPY, SELECTING IMAGES OR DESIGNING VIDEOS, MAKE SURE YOU:

1  KNOW WHO YOU’RE TARGETING

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 73: The secret psychology behind persuasive content

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KEY TAKEAWAYS

WHETHER YOU’RE WRITING COPY, SELECTING IMAGES OR DESIGNING VIDEOS, MAKE SURE YOU:

1  KNOW WHO YOU’RE TARGETING

2  USE WEB PSYCHOLOGY TO OPTIMISE YOUR PROCESS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 74: The secret psychology behind persuasive content

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KEY TAKEAWAYS

WHETHER YOU’RE WRITING COPY, SELECTING IMAGES OR DESIGNING VIDEOS, MAKE SURE YOU:

1  KNOW WHO YOU’RE TARGETING

2  USE WEB PSYCHOLOGY TO OPTIMISE YOUR PROCESS

3  ELICIT EMOTIONS IN YOUR USERS

@THEWEBPSYCH #WEBPSYCHOLOGY

Page 75: The secret psychology behind persuasive content

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REFERENCES

@THEWEBPSYCH #WEBPSYCHOLOGY

1  Upworthy: http://www.upworthy.com/

2  Buzzfeed: http://www.buzzfeed.com/

3  First World Problems: http://www.boredpanda.com/first-world-problems-twitter/

4  Know More (Washington Post): http://knowmore.washingtonpost.com/

5  Internet Explorer - Child Of The 90s (20h January 2013) https://www.youtube.com/watch?feature=player_embedded&v=qkM6RJf15cg

6  Allstate Insurance - Treehouse Commercial (2013) http://www.youtube.com/watch?v=9m48_teL0p0

7  Dollar Shave Club - Official Dollar Shave Club Commercial - Razors for $1 DSC (2013) http://www.youtube.com/watch?v=jRHpp852iW8

Page 76: The secret psychology behind persuasive content

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THANK YOU!