the roundtable

The Roundtable

Monday, October 3, 2011

Accounting

ITProduct

Development

Carrot

Research

Marketing

HR


Creative

Creative

Creative

Creative

Creative

Creative

Creative


HumanResources

IT

Sales

Marketing

Production

Accounting

Engineers

Supply Chain


HumanResources

IT

Sales

Marketing

Production

Accounting

Engineers

Supply Chain

The Roundtable


What is ?

It is a discussion vehicle, driven by UnitedHealth Group employees.

Discussion is focused on opportunities where employees across functions can

collaborate to create opportunistic solutions while learning from executives

within the company.

The Roundtable


What is ? The Roundtable

Key Principles:

ENGAGE

EXPOSE

CREATE

Accelerate employee engagement inside UnitedHealth Group.

Expose employees to different aspects of the UnitedHealth Group business, allowing them to broaden their knowledge and add additional value to the company.

Provide employees a forum to generate innovative ideas outside normal business processes.


Brand PlatformThe Roundtable

Insight

Brand Platform

Brand Promise

Brand Pillars:Reasons to Believe

Brand Character

There is a group of relentlessly driven employees wanting more from their job.

Providing an experience for proactive employees to exercise their innovative ideas that can impact the business.

UnitedHealth Group invests in its true asset, its employees, by maximizing their contribution and accelerating their career progression.

Employees on the front

lines uncover true

insights.

Empowering employees

to accelerate in their career.

Building company

culture and ideas.

Educating employees

equals more productive employees.

Engage, Expose, Create


Executive LearningThe Roundtable

Educating employees

equals more productive employees.

Educational Pillars:

VISION

FINANCIAL

ENTERPRISE COLLABORATION

Understanding the future plans and aspirations of the company: Employees will gain a better understanding of the strategy behind product/service expansion and consumer engagement strategies for segmented targets under all touch-points (Care, Provider, Medications, Lifestyle).

Understanding Shareholder expectations and the different revenue streams for UnitedHealth Group: Employees will learn what products/services drive our business and will gain better insight on the roles of the consumers, employers, payers, and public sectors when marketing and driving bottom line.

Employees will learn how the different companies (OptumHealth, OptumRx, Optum Insights, UnitedHealthcare)!under UnitedHealth Group work together and how they can take advantage of these available resources.


Executive LearningThe Roundtable

Educational Pillars (Cont’d):

CROSS FUNCTIONAL OPERATION

IDEATION

Employees will learn how the different business sectors!within UnitedHealth Group collaborate and how different disciplines within each segment work as one.

Transferring learning into actionable ideas. The Roundtable provides a platform for employees from all parts of the company to digest and collaborate together. All ideas that are handed off from The Roundtable are then owned by UnitedHealth Group. “It’s amazing what you can accomplish when it doesn’t matter who gets the credit.” – Harry Truman


The Roundtable seeks future leaders that have a continuous passion to learn and have the ability and desire to look at the ‘big picture.’ A table member generally pursues goals because it is challenging and self-satisfying, not because it makes them a quick dollar. Be honest and ask yourself, am I intrinsically motivated? Am I always thinking with the mindset “yes and” versus “yes but?” Are you striving for an opportunity to explore being creative?

Go Getters

The Roundtable provides a platform to write instruction rather than take it. A table where manners are an after-thought as you get to color, scribble, and act (none are required), whatever method helps bring your idea to life.

The Roundtable will be a group of employees across the businesses of UnitedHealth Group that are self-nominated and then elected to participate. We will learn from executives both internal and external, and have the chance to directly apply what we are learning by working to create new products and ideas that will drive our business forward.

Target Market


Who Sits At The Table?

Tony Hsieh, Zappos CEO

Type X• Sit Back & Wait For Instruction

• Tend to be Extrinsically Motivated• There For The Paycheck

Source: Drive, by Daniel H. Pink

Type I• A Passion To Learn

• Pursue Goals• Tend to be Intrinsically Motivated

• Open to New Experiences


Critical ThinkingCreative Thinking

analyticconvergent

verticalprobability

focusedobjectiveverballinear

yes but

generativedivergent

lateralpossibility

diffusesubjectivevisualassociativeyes and


Critical Thinkinganalytic

convergentvertical

probabilityfocusedobjectiveverballinear

yes but

generativedivergent

lateralpossibility

diffusesubjectivevisualassociativeyes and

The Roundtable


Alarming NumbersProactive Engagement: Attract and Retain Talent

84% of employees plan to look for a new position in 2011, up 24% from last year. *

29% of employees are actively engaged in their jobs (they believe in the company and will likely stay), leaving 71% not-engaged or actively disengaged. **

* Survey by Manpower, “New Years Resolution: I quit!” - CNNMoney.com. Dec. 23, 2010** Gallup research study. “Employee engagement challenges in 2011.” Bizcommunity.com.


Measuring Success

Metrics:

WORK ENGAGEMENT

AFFECTIVE ORGANIZATIONAL COMMITMENT

MOTIVATIONAL SCALES

Categorized by vigor, absorption, and dedication.

Categorized by intrinsic, extrinsic, and pro-social.

* Measures have been consulted with professionals in top academic institutions.

The Roundtable

PSYCHOLOGICAL EMPOWERMENT INSTRUMENT


There’s a mismatch between what science knows and what business does.

- Dan Pink


Case StudiesVital Signs: Improvement opportunities

include process improvements and removing obstacles to performing work.


Google• 50% of new products/

services come from 20% time

• Engineers form “grouplets” of peers to work on and solve user issues


Google“...if you want innovation, it’s critical that people are able to work on ideas that are unapproved and generally thought to be stupid. The real value of 20% is not the time, but rather the “license” it gives to work on things that “aren’t important.”

- Paul Buchheit


Nobel Prize• Andre Geim and

Konstantin Novoselov won the 2010 Nobel Prize in Physics

• Created a substance that is one atom thick, yet 100 times stronger than steel


Nobel Prize• Their creation was conducted

under Geim labs 10% time called “Friday evening experiments.”

• These were projects that didn’t have funding but simply appealed to their curiosity.


ENGAGE EXPOSE CREATE

Summary


the roundtable

Documents

unitedhealth group employees

productive employees

expose employees

driven employees

empowering employees

proactive employees

unitedhealth group business

unitedhealth group work