The role of the individual in “digital by default” public services

iNetwork Nov 2013William Heath, Chairman, Mydex CIC

In 1948 Beveridge voiced his concerns that he had both missed and limited the potential power of the citizen

Hilary Cottam: Beveridge 4.0, Participle Ltd, London, 2008

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In his book Lost Icons Rowan Williams describes “the now almost universal reduction of agent to consumer…

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This is where we add textThe Internet:

screeninginteractingsharingflowingaccessinggenerating

Kevin Kelly: 6 words for modern InternetWired.com 2012

LGA: Rewiring Public Services

This requires a game-changing response - Sir Merrick Cockell

Local government must

● Put citizens at forefront● Give citizens real reason to

participate ● Co-design services that

○ are affordable, ○ are built around needs ○ make a visible difference

Digital leadership in local government: the paradox

>80% are positive about digital: ● ‘better for less’● help citizens interact● customer journeys,● digital leadership● share digital best

practice/experience

BUT: over half have yet to prepare their digital strategy: ● 51% plan to do one● 15% have neither

strategy nor plans to do one

(source: UKAuthority Digital Leaders Today survey)

Education on identity, privacy and data sharing

Incentives and triggers for broader community engagement

We will explore how to give citizens direct access to the data held on them by public agencies so that people can use and control their own personal data in their interaction with service providers.

Wherever possible, we believe that personal data should be controlled by individual citizens themselves.

What is a PDS video: http://www.youtube.com/watch?v=H1GlWFUvY6Q

Wider developments

Data givebacksBIS Midata policy and Enterprise Reform Act (2013)Next: Midata for government GDS’ ID assurance programmeEU data protection regulations

about Mydex CIC

British personal data services start-upSocial enterprise (Community Interest Company) Provides personal data stores free to individuals, and a trust framework for individuals and organisationsISO27001 and tScheme compliantFounder member of OIX and PDECOne of GDS’s five contracted ID assurance providersMydex service live and available via GCloud

Why would a Council connect via Mydex?

Easy to doDoesn’t leak dataInexpensiveHuge savingsNew services Personalisation without privacy compromise

Empowerment & active participation: put individual at the heart of digital by default public services