OBSERVATIONS FROM A SOLO RURAL FAMILY MEDICINE

PRACTICE

THE PRACTICE BUSINESS MODELDEFINE THE VISION FOR THE PRACTICE

PROVISION OF ACCESS, QUALITY, AND EFFICIENT HEALTH CARE FOR OUR COMMUNITY

FINANCIAL VIABILITY AS AN ENGAGED ORGANIZATION

MALLEABLE IN A CHANGING ECONOMYABILITY TO SUSTAIN CURRENT ACTIVITIES

WITH POTENTIAL FOR GROWTH

LEADERSHIP/STAFF AS KEY PLAYERS

CLARIFICATION OF ROLES

DETERMINE AND MAINTAIN DECISION MAKING PROCESS

CONSISTENT YET ADAPTABLE INCORPORATE PRINCIPLES OF CHANGE

MANAGEMENT

ALL EMPLOYEE SATISFACTION

CONSUMERS OF SERVICE IN THE PRACTICE

PATIENTS IN THE CUSTOMER MODEL OF SERVICE DELIVERY

DEMANDS ON PEOPLE TO BE PROACTIVE AND PARTICIPATE IN THEIR OWN CARE

CHANGING ROLES FROM THE PATRIARCHAL DELIVERY SYSTEM

REAL TIME DEMAND OF SERVICES

PRACTICE AS PART OF THE COMMUNITY

DIRECT LY AND INDIRECTLY CONTRIBUTE TO ECONOMY OF THE COMMUNITY

POTENTIAL PARTICIPATION IN COMMUNITY BASED PHYSICIAN LED ACO

WORKING RELATIONSHIP WITH PUBLIC HEALTH DEPARTMENT

BUSINESS RELATIONSHIP WITH HOSPITAL BASED ENTITIES

ROLE OF STAFF IN PRACTICE GOALS

“EVERY STAFF MEMBER IS RESPONSIBLE FOR THE PATIENT

OUTCOME”

CREATING THE ENVIRONMENT FOR SUCCESS

ESTABLISHING A FIRM FOUNDATION VIA EFFECTIVE AND CONSISTENT LEADERSHIP

“BOTTOM UP APPROACH”

ANALYZE KEY STAFF AS INTERNAL RESOURCES

REVIEW ALL STAFF SKILL SET

KNOW THE PERSONALITY TYPES

THE VALUE OF ADULT LEARNER EDUCATION

EXPLORE COST EFFECTIVE EDUCATIONAL SOURCES

RECOGNIZE TIME DEMAND PERSONAL AND JOB

RECOGNIZE HIGHEST LEVEL OF EDUCATION ACHIEVED

HEALTHCARE TECHNOLOGY LITERACY IS WOEFULLY ABSENT

HOW MUCH CAN THE PRACTICE AFFORD TO INVEST IN EDUCATION AND TRAINING

ARGUMENT FOR HEALTHCARE TECHNOLOGY EDUCATION

COMMON KNOWLEDGE SET ESTABLISHED FOR ALL STAFF INCLUDING ADMINISTRATORS, PHYSICIAN, CLINICAL , AND ADMINISTRATIVE

UNDERSTANDING WORKFLOW CONCEPT

ASSESSMENT OF TECHNICAL SKILLS

UNDERSTANDING TEAM DYNAMICS

UNDERSTANDING PROJECT MANAGEMENT

ESTABLISH BASIC PLATFORM FOR GROWTH

BENEFITS FOR HEALTH TECHNOLOGY EDUCTION

ENGAGED COMMUNICATION AND UNDERSTANDING OF PROCESSES LIKE PDSA

GREATER LIKELYHOOD OF “BUY IN” FOR NEW PROJECT INTRODUCTION

GREATER COMFORT DUE TO COMMAND OF TECHNOLOGICAL KNOWLEDGE

EMPOWERED STAFF ALLOWS GREATER STABILITY IN THE WORKPLACE ENVIRONMENT

FEATURES OF A PCMH STAFFIMPROVED OFFICE DYNAMICS AND

COMMUNICATION

LOWER STAFF EMPLOYMENT TURNOVER

GREATER PATIENT SATISFACTION

DECREASED FTE WASTEFUL TASK ACTIVITIES

IMPROVED CHANCE FOR SUCCESS WITH NEW PROJECTS SUCH AS MEANINGFUL USE ATTESTATION AND PATIENT ENGAGEMENT PORTAL ACTIVITY

TRANSITION TO THE ART OF MEDICINE

THE HAPPIEST AND HEALTHIEST PATIENTS IN TOWN……OBSERVATIONS FROM THE DISNEY FAMILY

ACHIEVING ULTIMATE SUCCESS…..THE DAVINCI CONCEPT

STRATEGIES TO KEEP STAFF ON TRACK….VALUE OF ONSITE AND OFFSITE RETREAT

PHYSICIAN LONGEVITY INCREASED DUE TO PRACTICING THE JOY OF MEDICINE

KAREN L. SMITH, MD, FAAFPKAREN L. SMITH MD PA

929 WEST PROSPECT AVENUERAEFORD, NC 28376www.karensmithmd.com