the roadmap to recovery

The Roadmap to Recovery – Business after Covid-19 9 –10 September 2021 register at virtual.diysummit.org The Networking Event for the Home Improvement Industry powered by sponsored by Speakers Thierry Garnier CEO, Kingﬁsher plc Michael Schneider Managing Director, Bunnings Group Sergio Giroldi President, EDRA / GHIN, CEO OBI Erich Harsch CEO, Hornbach Baumarkt AG Jorma Rauhala President, Building and Technical Trade, Kesko Reinhard Wolff President HIMA, Managing Partner, wolfcraft Christina Stathopoulos Adjunct Professor, IE Business School Jim Inglis President, Inglis Retailing Sebastian Gundel Chief Customer Ofﬁcer, OBI Stefan Weigel Director Marketing / R&D, wolfcraft Tim Chuah Head of Global Consumer Appliances Research, Euromonitor Ken Hughes Consumer & Shopper Behaviouralist

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The Roadmap to Recovery – Business after Covid-19

9 – 10 September 2021register at virtual.diysummit.org

The Networking Event for the Home Improvement Industry

sponsored by

Speakers

Thierry GarnierCEO, Kingfisher plc

Michael SchneiderManaging Director, Bunnings Group

Sergio GiroldiPresident, EDRA /GHIN, CEO OBI

Erich HarschCEO, Hornbach Baumarkt AG

Jorma RauhalaPresident, Building and Technical Trade, Kesko

Reinhard Wolff President HIMA, Managing Partner, wolfcraft

Christina Stathopoulos Adjunct Professor, IE Business School

Jim InglisPresident, Inglis Retailing

Sebastian GundelChief Customer Officer, OBI

Stefan WeigelDirector Marketing / R&D, wolfcraft

Tim ChuahHead of Global Consumer Appliances Research, Euromonitor

Ken HughesConsumer & Shopper Behaviouralist

12:00 – 12:30Awaiting title of the presentation

Thierry Garnier CEO, Kingfisher plc

Keynote Session

Day 1 / 9 September 2021 Day 2 / 10 September 2021

11:20 – 11:30 Break

11:05 – 11:15 Break

11:30 – 12:00Enabling Customers by Enabling Partnering

Sebastian Gundel Chief Customer Officer, OBI

Stefan Weigel Director Marketing / R&D, wolfcraft

Ken Hughes Customer and Shopper Behaviouralist & Customer Experience Strategist

10:50 – 11:20The Joy of CX: Why the Customer Experience is everything

Tim Chuah Head of Global Consumer Appliances Research, Euromonitor

10:20 – 10:50The Future Home

Customer Experience in DIY

John W. Herbert General Secretary, EDRA/GHIN

Ralf Rahmede General Manager, HIMA

10:00 – 10:05Welcome and Introduction

Welcome Address

John W. Herbert General Secretary, EDRA/GHIN

Ralf Rahmede General Manager, HIMA

10:00 – 10:10Welcome and Introductionby the Moderators

Sergio Giroldi President, EDRA/GHIN, CEO, OBI

Reinhard Wolff President, HIMA, Mana-ging Partner, wolfcraft

10:10 – 10:20Presidents Welcome

Welcome Address

Jim Inglis Ex-Executive Vice President, The Home Depot, President, Inglis Retailing

11:50 – 12:30Breakthrough Retailing

Christina Stathopoulos Adjunct Professor, IE Business School

11:15 – 11:50The Future of Retail: Data as a Differentiator

Retail Insights

John W. Herbert General Secretary, EDRA/GHIN

Erich Harsch CEO, Horn-bach Bau-markt AG

10:35 – 11:05The Future of Home Improvement Retailing following Covid-19

Michael Schneider Managing Director, Bunnings

Jorma Rauhala President, Building and Technical Trade, Deputy CEO, Kesko

10:05 – 10:35Saving the World – Sustainable Econo-my: How can Retailers and Suppliers Contribute to a more Sustainable World

Panel Discussions

http://virtual.diysummit.orgOnline Registration: Address

Global DIY-Summit fediyma EDRA Kongress GmbH

Tel: +49 (0) 221 / 27 98 01-0Email: [email protected]

Deutz-Mülheimer Str. 3050679 Cologne / Germany

WE WOULD LIKE TO THANK OUR SPONSORS

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