the rise of pareto-as-a-service
TRANSCRIPT
80% of the support tickets
come from 20% of the customers
80% of the revenue
comes from 20% of the customers
80% of the bugs
come from 20% of the code
How Do You Pay?
Pay as You Go
Pay for what you useGrows as you growSeems fair
Tiered
Traditional SaaS modelPredictableAllows volume discounts
Tiered with Trial
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Six Things to Look For
• Company Viability• Product Viability• How Do You Pay?• Uptime and Latency• Ease of Self Service• Ease of Full Service (Support)