the rise of community involvement
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The Rise Of Community Involvement How User Generated Content is Driving the Next Generation of Websites Web 3.33.... Finlay Carmichael C2 Software. Introduction Finlay Carmichael – Managing Director, C2 Software Ltd. Quick introduction on who we are... How the web has evolved - PowerPoint PPT PresentationTRANSCRIPT
IntroductionFinlay Carmichael – Managing Director, C2 Software Ltd
• Quick introduction on who we are...• How the web has evolved• Effective Forums • The potential of RSS• The Blog effect• Controlled User Generated Content• Conclusions
• Kind thanks to Steve Clayton of Microsoft for input on RSS & Blogs
• Formed in 1997• Privately owned, self funded & profitable• UK Based
• Developers of the Activedition CMS Platform• Over 200 implementations throughout the UK
• Leading e-Business Development House• Total solution provider • All development UK based• Offices in Dundee & London
About C2 Software
Our Experience Of Delivering Business Benefit
What is User Generated Content?
How the web has evolved....
Next Generation of Websites
• Subscription to Content– Keeping clients informed– Allow niche and targeted content to be found with
ease
• Involving Customers in a 2 Way Conversation– Embrace customer feedback– Respond to customer issues– Use the web to build relationships with clients
Forums
• Next Level of Contribution– RSS to keep informed– Community Rating – Member Points System– Folksonomy – used across user generated content
• Moderated or Community Moderated– Report Abuse
RSS Subscription
Tag Cloud
Traditional Forum
Functionality
RSS Subscription
User Profiling
Email Subscription
Configurable View
Member Points System
RSS – Really Simple Syndication
• What is RSS?• Why its important
– RSS enabled site allows people to keep informed
– Personalised to what they think is important
• Aggregate the content to other sites to:– promote viral marketing
Tag Cloud – User Tagging
of Content (Folksonomy)
RSS Subscription
to stay informed
Comments on Blog Post
Search Facility
Blog Classification
Community Rating System
Blogs
• Fresh informal content• Invite customer feedback and use the web as an
online conversation• Subscription of specialist expertise areas – drive viral
marketing• Microsoft have embraced the concept
– With over 5% of staff blogging – Recognition that this has helped improve their corporate
image
Blogs
• Benefits– Provides the ideal platform to involve key members in generating
website content– Blogs typically have high search engine rankings
• Fresh content, targeted content (subject specific), likely to encourage links
– Allows members and visitors to keep in touch via subscriptions
• Engages the community in an open, honest discussion– Give people an insight into how the company is open and cares
about its customers – “Naked Conversations”– Comment element is an important part of any corporate blog
English Cut
Listed on Google Expert Content Blog
User Profiles
• Applying the lessons of Bebo, Facebook and My Space to your own community
• Help facilitate members to help each other• Build online communities and self help
networks• Improving communication between staff,
customers and influencers
Recent Posts & Blogs
Help facilitate communicatio
n between members
Avatar
Building an online
network
Mass User Generated Content
• Taking Content Contribution to the next level• Designing contribution forms for the task at hand• Delivering business requirement• Opens content contribution up to more staff• Potential for translation and localisation• Design your own CMS for your Staff & Customers
to use....
Examples
• Send us your Events• Send us your News• Post an Advert• Submit a Job• Submit a CV• Tell us your story – case study• Create a translation in Chinese
How do we deliver on this?
• Activedition CMS– Empower staff with an easy to use CMS
– Keep content fresh– Page Comment System
• Activedition Content Management Designer– Build your own user contribution interfaces– Get the community creating the content for the site
• Activedition e-Community with Community Server– Forums– Blogs– Comment & Rating System– User Profiling
Conclusions
• The web is/has evolved into a 2 way conversation• This is the essence of “Web 2.0”• CMS’s need to adapt to recognise and facilitate this next generation of
sites• Businesses are struggling with this “open” inclusive culture • Trusting staff to respect and be advocates of the brand is key to
engaging customers in an online discussion• There is great potential to learn, interact and influence the conversation
online by embracing these new technologies
• Come and see the ideas in action on stand E315
www.activedition.com
London Office2 Sheraton StreetSohoLondonW1F 88H
+ 44 (0)20 7851 4443
Dundee OfficeTayside Software CentreTechnology ParkDundeeDD2 1TY
+ 44 (0)1382 598450