the request for proposal

Delhi Government

REQUEST FOR PROPOSALS:

SETTING - UP WIDE AREA NETWORK AND DATA CENTER FOR

DELHI GOVERNMENT

Request for Proposal Setting up of wide area network and Data Center for Delhi Government 1 of 45

Delhi Government


Delhi Government

INDEX

1.0 The Request for Proposal ............................................................................................ 5 2.0 RFP document ............................................................................................................. 6 3.0 Objective ...................................................................................................................... 7 4.0 Response For RFP ...................................................................................................... 8 5.0 Evaluation Methodology ............................................................................................. 10 6.0 Terms and Conditions of Request for Proposal (RFP) .............................................. 11 1.24Response Submission..............................................................................................111.25Costs Associated with Preparation of The Bidder’s Response................................111.26Bidders’ Conference/Site Visit..................................................................................111.27Subcontractors..........................................................................................................121.28Interpretation and Additional Information and Addenda...........................................121.29Queries......................................................................................................................121.30Earnest Money and Security Deposit.......................................................................121.31Omissions.................................................................................................................131.32Financing...................................................................................................................131.33Right to Reject or accept..........................................................................................131.34Misplacement of bid document.................................................................................131.35Cross Checking.........................................................................................................131.36Bid Validity................................................................................................................137.0 Scope of Work ............................................................................................................ 14 1.37Scope of WAN Design Consulting and Operating....................................................141.38Scope of WAN Security/DRP Consulting and Operating.........................................161.39Scope of Project Management of WAN Deployment .............................................171.40Training of Delhi Govt. Personnel.............................................................................181.41Man Power Deployment...........................................................................................181.42Deliverables..............................................................................................................18 Annexure I: Departments of Delhi Govt. and Locations ................................................ 19 Annexure II: Sub-Offices Department’s Location ........................................................... 23 ........................................................................................................................................ 29 Annexure III: Hardware and LAN status of various departments .................................. 30 Annexure IV: SLA for 10 years ...................................................................................... 39


Delhi Government


Delhi Government

1.0 The Request for Proposal

The Department of Information Technology (DIT), Govt. of Delhi invites turnkey bids for connecting all the offices of Delhi Government through Wide Area Network, and post implementation services for the Delhi Government. The tendering process consists of two phases viz. (1) Technical Bid (2) Commercial Bid. The Bidders have to submit technical bid along with SLA in response of this RFP. The DIT, Govt. of Delhi after evaluating the submitted proposals, would invite the short listed Bidders, on the basis of technical bid, for submitting the commercial bid.

Terminology Used:- The term ‘Bidder’ is used for the tenderer who submit the bid. The term ‘Vendor’ is used for that bidder, who will be accorded the contract and

subsequently sign the agreement with the Client.

This Request For Proposal (RFP) sets out the Objective Instruction to Bidders General Terms and Conditions Scope of services to be provided Modalities of tendering and selection process Detailed functional and operational specifications for the services to be provided Additional information on the tendering process


Delhi Government

2.0 RFP documentBidders may obtain the Request for Proposal either directly from

Special SecretaryDepartment of Information Technology (DIT), 9th Floor, B wing,Delhi Sect,Delhi

Telephone - 23392074Fax - 23392077

The DIT, Govt. of Delhi reserves the right to accept or reject any proposal annul the RFP process and reject all proposal, at any point of time, prior to the

award of contract, without thereby incurring any liability towards any Bidders

or any obligation to inform the bidder, about the grounds of such action.


Delhi Government

3.0 Objective

Delhi Government intends to apply for providing technology upgrades and additions in several areas with the objective of connecting all the offices of Delhi Government through Wide Area Network and establishing Data Center. This WAN connectivity will be used for following activities: -

Accessing Internet Email Data Transfer E-governance centralized application software, which will be ported as and when

such services become implementable in future. After stabilization of above mentioned processes, Delhi Govt. may use this network

for VOIP (Voice Over Internet Protocol) for internal communication

Moreover the connectivity must have secured network and faster data transfer with authorized access to applications of various departments. In order to meet this objective, DIT, Govt. of Delhi is seeking a single, turnkey bidder on BOO (Built, Own, Operate) Revenue basis Model.


Delhi Government

4.0 Response For RFP

The DIT, Govt. of Delhi here within requests for proposals as a technical bid for designing, installation, testing, and maintenance along with the following documents: -

1.1 Understanding of the work for which this bid is submitted1.2 Detailed Network Diagram of locations as mentioned in Annexure I.1.3 Network Topology Document based upon above design1.4 List of spares required at each location.1.5 Backup Connectivity Plan.1.6 Security Plan along with Firewalls.1.7 Disaster Recovery Plan.1.8 Scalability, Operability and Availability1.9 Plan for 100%uptime for data centre, 95% uptime for Class ‘A’ departments and

93% uptime for Class ‘B’ Departments as mentioned in Annexure I and II.1.10 Plan including protocol, design and details for installing Application Server, Data

Centric Server, Backup Server, Proxy Server, Network Management Server, Mail Server and Intrusion Detection System (IDS).

1.11 Servers and other H/W Configuration for Data Center, Disaster-Recovery Center and Operating/Network/Mail Software required for servers and clients.

1.12 Project Plan, Time frame along with PERT and GANTT chart1.13 Methodology and Approach that would be adopted in execution of the project1.14 Project Management and Reporting Structure proposed1.15 Roles and Responsibilities of staff identified for execution of this project 1.16 Team Composition.1.17 Quality Processes to be followed in the execution of the project1.18 Risks and Risk Mitigation plans / proposal1.19 SLA (Service Level Agreement) as mentioned in Annexure IV1.20 Detailed BOO Revenue Model parameters for 10 years agreement. The model

should include location wise total monthly/quarterly rent charges for Network equipments placed Lease charges of data media. Internet access. Man Power Deployment Disaster Recovery System Data Center separately for

Servers Network Equipments and other hardware UPS NMS (Network Management System) IDS (Intrusion Detection System) Operating Systems Mail Servers and other Software Charges


Delhi Government

The Bidder shall be responsible for all components, labour, and all other associated equipments necessary to completely install, configure and test.The entire network of the WAN should be based on TCP/IP and Industry standard protocol. Designs based on proprietary protocols would not be accepted. The bidders must clearly specify all the network protocols used.


Delhi Government

5.0 Evaluation Methodology

The proposal should consist of Detailed Technical Model and Detailed BOO Revenue Model parameters. Proposals will first be evaluated based upon the technical requirements. Time Schedule will also be one of the critical factors of evaluation as Delhi Govt. is planning to implement the project by Year 2003. Each proposal will be evaluated based on criteria and priorities defined by the DIT, Govt. of Delhi. The DIT, Govt. of Delhi will decide the best submissions that are in the best interest of the long-term technology plan. The DIT, Govt. of Delhi reserves the rights to evaluate the proposals based on reasonability and workable offer especially with regard to annual maintenance solution under this RFP. The evaluation criteria include, but are not limited to, the following:

1.21 Bidder’s ability to meet all the requirements detailed in the RFP and to provide a turnkey solution. All components must be TEC Approved (Telecommunication Engineering Center (TEC) is a part of the Telecom commission and a nodal agency of the Department of Telecommunications (DOT), Government of India).

1.22 Ability of Bidder to provide long term services including: On-site warranty support exclusive of manufactures warranty. Integration expertise and the ability to provide Engineers for

installation/support. Network Management Services. Support & Training to End User.

1.23 Best overall value and in the best interest of the Govt. of Delhi.

The DIT, Govt. of Delhi may at its discretion and at no fee to The DIT, Govt. of Delhi, invite any Bidder to appear for questioning during response evaluation for the purpose of clarifying statements in the response.


Delhi Government

6.0 Terms and Conditions of Request for Proposal (RFP)

1.24 Response SubmissionResponses to this RFP must be submitted and delivered to the DIT, Govt. of Delhi by no later than 3.00 PM on 29thAugust, 2003. The RFP must be submitted to Special Secretary, DIT Govt. of Delhi. Bid will be opened on the same day in presence of authorized representatives of the bidders at 4.00 PM.

It is the sole responsibility of the respondents to ensure that their responses arrive in a timely manner. The DIT, Govt. of Delhi reserves the right to reject all late arrivals. The Bidder shall be required to submit the earnest money as mentioned in para 6.7 along with the technical bid. The Bidder shall be required to place the earnest money and the technical bid in separate sealed envelopes marked as “Proposal for WAN (Earnest money) “ and “Proposal for WAN (Technical bid)” respectively. Both the envelopes shall be placed in another sealed envelope and should be marked as

Proposal for WANSpecial Secretary (IT)Department of Information TechnologyB-wing, 9th levelDelhi SecretariatGovt. of Delhi

The officer opening the technical bid shall first open the envelope containing the earnest money. If the earnest money is found to be in order, only then the officer shall proceed further with opening that technical bid. In case the earnest money is not deposited or is not in order, the technical bid shall be returned to the technical bidder unopened either on the spot, if he is present, or later by post. Late bids (i.e. any bids received after the deadline prescribed above) will be returned unopened to the bidder.

Oral, telephone, or fax shall not be considered, nor will modifications of proposals by such communication be considered. The completed proposal shall be without erasures or alterations. Deliverables of the proposals will be considered authorized by The Bidder to make a contract, if awarded. All pages of the bid must be signed, stamped and sequentially numbered.

1.25 Costs Associated with Preparation of The Bidder’s ResponseThe DIT, Govt. of Delhi will not be liable for any cost incurred by The Bidder in preparing responses to this RFP or negotiations associated with award of a contract or on-site visits for drafting the final proposal.

1.26 Bidders’ Conference/Site VisitThe Bidders are recommended to visit the Delhi Government Establishments/locations as needed for drafting the final proposal. Appointments may be made by calling System


Delhi Government

Analysts, DIT, Govt. of Delhi at 23392074 between the hours of 10 a.m. and 3:00 p.m. or by sending e-mail at [email protected] for the purpose of visit the Establishments/locations.

1.27 SubcontractorsThe Bidder need to take prior approval while selecting subcontractor for getting services required at any stage of project. The Bidder shall be responsible for performance of any subcontractors. Neither party to the contract shall assign the contract or sublet it as a whole without the consent of DIT, Govt. of Delhi, nor shall The Bidder assign any monies due or to become due to him without written consent of DIT, Govt. of Delhi.

1.28 Interpretation and Additional Information and AddendaThe DIT, Govt. of Delhi reserves the rights to modify any terms, conditions and specifications of the RFP. DIT, Govt. of Delhi reserves the rights to obtain revised proposals from The Bidders with regard to changes in RFP clauses. Any interpretation, correction, or change of the RFP will be made by ADDENDUM. Interpretations, corrections, or changes to the RFP made in any other manner will not be binding, and The Bidders shall not rely upon such interpretations, corrections, or changes. Competent authority of DIT, Govt. of Delhi in writing, will issue changes or corrections. Addenda will be mailed or delivered to all that are known to have conducted an On-site Survey. Addenda will be issued as expeditiously as possible via FAX or e-mail. It is the responsibility of The Bidders to determine whether all addenda have been received.

1.29 QueriesShould The Bidder have queries or find discrepancies or ambiguities in, or omissions from this request for proposal document, or shall be in doubt as to their meaning, The Bidder shall at once notify DIT, Govt. of Delhi in writing indicating the occurrence. Queries regarding this RFP must be submitted in writing by 14th August 2003. Answers to queries will be posted at DIT, Govt. of Delhi website as well as sent to Bidders by 21st

August 2003.

You can send your Queries/Clarification atFax: 011-23392077

Email: [email protected]@hub.nic.in

ormail to: Special Secretary (IT)Department of Information Technology‘B’ Wing, 9th Level, Delhi Secretariat , Delhi.1.30 Earnest Money and Security DepositThe Technical bid must be accompanied by earnest money (interest free) for the amount Rs.2,00,000/- form of a Demand Draft drawn on any Nationalized Bank in favour of Special Secretary (IT), DIT, Govt. of Delhi payable at New Delhi. Proposal not accompanied by the earnest money will not be considered. The successful Bidder (Vendor) for the proposed project shall be required to submit the


mailto:[email protected]

mailto:[email protected]

Delhi Government

security deposit of Rs.15,00,000/- within 10 days of acceptance of his proposal with DIT, Govt. of Delhi. Should the successful Bidder fail or refuse to sign the agreement or furnish the security deposit within the period specified by the DIT, Govt. of Delhi as indicated above, the earnest money shall be forfeited without prejudice to his being liable to any further loss or damage incurred in consequence by the owner. Earnest money shall be returned to the successful Bidder after the security deposit/initial deposit has been furnished by him to the owner within the period specified by the DIT, Govt. of Delhi as indicated above.The draft of earnest money will be returned to the bidder(s), who fail(s) to qualify for the commercial bid after completion of technical bid evaluation.

1.31 OmissionsOmissions in the proposal of any provision herein described shall not be construed as to relieve The Bidder of any responsibility or obligation to the complete and satisfactory delivery, operation, and support of any and all equipment or services.

1.32 FinancingThe final finance parameters will be disclosed in the commercial bid.

1.33 Right to Reject or acceptThe DIT, Govt. of Delhi reserves the right to accept or reject all proposals or sections thereof and when the rejection is in the best interest of the DIT, Govt. of Delhi.

DIT, Govt. of Delhi reserves the right to award without further discussion. Therefore, responses should be submitted initially with the most favorable terms that The Bidder can propose.

1.34 Misplacement of bid documentThe DIT, Govt. of Delhi shall not be responsible for any postal delay about non-receipt / non-delivery of the documents.

1.35 Cross CheckingThe DIT, Govt. of Delhi reserves the right to contact and verify bidder’s information, references and data submitted in the bid proposal without further reference to the bidder.

1.36 Bid ValidityThe submitted technical bid by bidder is valid for 180 days from the date of opening of technical bid.


Delhi Government

7.0 Scope of Work

1.37 Scope of WAN Design Consulting and Operating

1.37.1 Review of Present Infrastructure and plan for upcoming WAN and setting up Network Management Center.The Vendor would be required to perform a detailed assessment of the current LAN/WAN systems deployment in Delhi Govt. Head Offices and the various departments. This would be required in order to review of key processes and information systems needs of each department and installation of Network management Center at Delhi Secretariat. The objective of the exercise is to ascertain the scope of WAN deployment and its impact (positive and negative) in the functioning of the various departments.The Vendor would provide and operate Network Management Software for the time period as proposed in final SLA. NMS will facilitate the following activities: -

Centralized, flexible and comprehensive management of a Simple Network Management Protocol (SNMP)-based Network.

Should be capable of reporting the network events on the real time basis Statistical and analytical features for reporting and analyzing data collected

by different management disciplines. Monitor and manage routers, switches and hubs. Traffic Analysis Integrate with the application software in various departments. Should be capable of managing following components: -

Fault Management Performance Management System Management Configuration Management Security Management Event alarm Management

The Vendor would provide and operate Intrusion Detection System (IDS) for the time period as proposed in final SLA. IDS will capable of performing: -

Preserving intrusion detection/Firewall logs Real Time Traffic Analysis Connection Blocking based on

Source only Destination Only Both Source and Destination

Handle IP de-fragmentation, performs TCP stream reassembly and can detect many other attacks

Dynamic updating the rules of a Firewall based on the alerts detected. Finding the vulnerability the hackers used and if possible patching it. Searching for any back doors or Trojan horses or tools that the hackers may

have left behind Making a backup of potentially affected system.


Delhi Government

Detect a variety of attacks and probes such as: Buffer Offer-flow Stealth port scan

Packet logging on networks Content Inspection /Filtering Using evidence collected to attempt to determine the attackers motivation for

the attack, these policies and procedures should also specify the actions to be taken: - When any unexpected, unusual or suspicious activity is discovered. To check that the actions prescribed are actually performed To specify the responsibilities and authority of designated system

administrators and security personnel.

1.37.2 Review of applications deployed, migration needs and their WAN deployment The different departments of Delhi Govt. have a heterogeneous mix of application deployed. The Vendor would be required to perform a review of the application deployment, their capabilities to scale up to the proposed WAN and upgradation needs for that purpose. This exercise would also give The Vendor a perspective of the overall scope of the WAN deployment, time frames, migration timelines etc. Hence The Vendor has to install the e-governance applications at Centralized Application Server, placed at DIT, Govt. of Delhi, as and when deployed by Delhi Govt. Departments.

1.37.3 WAN Design and Architecture The Vendor would hereafter take up the task of designing the WAN in consultation with the representatives of the Delhi govt. The connectivity solution should be as follows: Leased Lines/ ISDN Lines or Wire less. No dialup connectivity Bandwidth on demand Back up connectivity

Tentatively Data Center Servers are to be placed at Server room situated at Delhi Secretariat. The place can be changed if short listed vendor gives proper justification for change.

All recommendations have to ensure scalability of existing systems and the proposed deployment of Information Systems.

Open Standard Protocol: - The entire network of the WAN should be based on TCP/IP and Industry standard protocol. Designs based on proprietary protocols would not be accepted. The Vendors must clearly specify all the network protocols used.


Delhi Government

1.37.4 Prioritization and review for Phase-wise WAN implementation along with Traffic Analysis and Roadmap for WAN implementation.

Post completion of the WAN design; the implementation priorities would be defined along with the roadmap for the complete deployment. Appropriate time frame would be allocated in the exercise.

1.38 Scope of WAN Security/DRP Consulting and Operating

The Vendor would undertake Security/DRP (Disaster Recovery Plan) consulting exercise and operate it. It may be simultaneous effort along with the WAN design or as considered appropriate by The Vendor. Typical scope of work for the WAN Security/DRP consulting assignment, which would be operated by The Vendor itself for specified period of time as proposed in final SLA, would include the following activities -

1.38.1 Current state assessment of Information Systems This phase of the assignment would be cover a detailed assessment of the current IT and security infrastructure at DELHI GOVT. The objective of the exercise would be to gather data and information on the security needs of the organization. It would also involve meetings and discussions with the key business users of the organization.

1.38.2 Security Posture assessment A security profiling exercise would be carried out on the network of DELHI GOVT to assess its current security posture. This exercise would enable The Vendor to understand key threats and vulnerabilities that are posed to the network from both and internal perspective and external perspective.

1.38.3 Design of Security Architecture

The design of the architecture would include definition of security policies and procedure inline with the BS7799 standards. Subsequent recommendations of the security architecture should be as follows: - The Security architecture should include the typical security components (H/

W and Software) to be deployed in the Delhi Government Network.

The Security architecture must be so designed in orders to address the scalability of the Delhi Government systems and applications in the coming years.

The proposed WAN is only for Delhi government use. The services should not be given to other party.

The WAN should be designed in such a way that it should be protected from outside world. The standards of security should be best international practices.

Proper Firewalls etc should be in place with centralized server as per the security policy devised in consultation with IT department of Govt. of Delhi.


Delhi Government

Inter departmental applications can be finalized once the nature of data transfer between departments is known.

1.38.4 Baseline disaster recovery plan A key deliverable for The Vendor would be development of a disaster recovery plan for the WAN to be deployed. The plan would be drafted on a business impact assessment and segregation of key business activities in the functioning of the various Govt. of Delhi Departments/Establishments. The Vendor would make the necessary business and technology recommendation as part of the study to migrate system to appropriate disaster recovery location in the event of a disaster.

1.39 Scope of Project Management of WAN Deployment

After completion of the WAN design and security/DRP development, The Vendor would be required for the following activities:

1.39.1 Pre-implementation Site Assessment Prior to implementation at the selected site, The Vendor would perform a pre-implementation review to ensure ‘site-readiness’ for system integration and would execute the work after getting approval from the DIT Delhi Government.

1.39.2 Project Management of System Integration The Vendor’s major task of this phase of the project would be to manage the system integration. The objective is to ensure that the deployment is as per specifications and in line with the overall systems implementation. The Vendor would also be required to resolve any implementation issues in consultation with the implement or and the Govt. of Delhi project team.

1.39.3 Post Implementation Site Review and Sign Off As and when system integration is completed at various sites, The Vendor would be required to perform a review of the same. The objective is to highlight any system deficiencies and issues that may have arisen. At the end of the exercise The Vendor would be required to sign-off on the ‘readiness’ of the site to go live.

1.39.4 WAN Management After its Deployment

Vendor shall make sure necessary arrangements in case of down link from channel provider.

Vendor shall take necessary and appropriate steps to provide and configure desired number of e-mail ID ‘s to Delhi Govt. employees on the proposed Mail Server.

Staff engaged by vendor shall report to the officer in charge in DIT, Govt. of Delhi as per defined schedule.

Regular maintenance of WAN equipments on proactive and reactive basis. To help Government officials to use the network optimally on recommendation of Special Secretary, DIT, Govt. of Delhi.

The Vendor has to install the e-governance applications at Centralized


Delhi Government

Application Server, placed at DIT, Govt. of Delhi, as and when deployed by Delhi Govt. Departments

The Vendor has to manage and operate Data Center including NMS and IDS of specification as mentioned in para 7.1 of RFP document.

The Vendor has to manage and operate DR (Disaster Recovery) System

1.40 Training of Delhi Govt. PersonnelPost completion of the security/DRP consulting assignment, The Vendor is required to train the IT/Security/DRP staff of Delhi Govt. The staff has to be made aware of the proposed security architecture along with the policies and procedure laid out for the organization. The staff must, at the end of training, be capable to handle common security issues within Govt. of Delhi. The staff would also be sensitized to the various aspects of DRP and how business continuity plan needs to be deployed in case of a disaster. The Vendor should identify the training requirements that would be required for various stakeholders in the project and appropriately project the training requirements, the kind of people to attend the training, the duration and the topics (in brief) that would need to be covered in the training.

1.41 Man Power DeploymentThe Vendor would depute the manpower for the smooth functioning of WAN.

1.42 DeliverablesDetailed description of the deliverables includes the following: -

1.42.1 Assessment Report on the WAN deployment1.42.2 WAN design and Architecture1.42.3 WAN Implementation Roadmap1.42.4 Details of WAN components1.42.5 Risk Assessment Matrix for compliance with standards like BS77991.42.6 Enterprise Information Security Policy1.42.7 Design of Enterprise Security Architecture.1.42.8 Recommendation on Security Environment for various technology enablers:

Networks (LAN/WAN/Extranet) Networking Devices Operating Systems Business Applications Messaging Applications

1.42.9 Information Security Management Systems Framework in line with standards like BS7799 covering the various management practices.

1.42.10All recommendations to ensure scalability of existing systems and the proposed deployment of Information Systems.


Delhi Government

Annexure I: Departments of Delhi Govt. and Locations

** Details of Sub offices in Annexure II

DEPARTMENT ADDRESS CONTACT NO. CLASS

Social Welfare 1, Canning Lane, KG

Marg23384825

A

DTTDC18-A, DDA, Shopping

Complex, Defence Colony,

24638687B

Employment 2-Battery Lane, Delhi B

Higher Education5, shyam nath Marg,

Delhi

B

Labour**5, shyam nath Marg,

Delhi 23967495, 23977832, 23978449

A

Revenue DC Office **5, shyam nath Marg,

Delhi 27190629A

Transport **5/9, Under Hill Road,

Delhi23960244

A

Rural Development5/9, Under Hill Road,

Delhi

B

Irrigation & Flood Control

5th Floor, ISBT Bldg., Kashmiri Gate, Delhi

B

IndustriesC.P.O. Bldg, Kashmiri

Gate, Delhi23866153

B


Delhi Government


Archeology Dara Shikoh Library

Bldg., Kashmiri Gate, Delhi-6

B

Administrative Reforms

Delhi Secretariat 23392074A

Planning Delhi Secretariat 23392074 A

Services Delhi Secretariat 23392074 A

GAD Delhi Secretariat 23392074 AHome Delhi Secretariat 23392074 AHealth Delhi Secretariat 23392074 ANIC Delhi Secretariat 23392074 A

Urban DevelopmentDelhi Secretariat

23392074A

FinanceDelhi Secretariat

23392074A

DTC IP Estate 23318417 B

Delhi PoliceMSO Bldg 1, I.P. Estate, New Delhi

23490284B

Sales TaxMSO Bldg II, IP Estate,

New Delhi

B

Chit FundMSO Bldg II, IP Estate,

New Delhi23722136

B

PWDMSO Bldg II, IP Estate,

New Delhi23386515

B

Training & Technical Education

Muni Maya Ram Marg, Pitam Pura, Delhi

B

DSIDCN-Block, Bombay Life

Bldg. Connaught Circus23713028, 23730261

B


Delhi Government


CooperativeOld Court Bldg.

Parliament Street

A

Speaker/Legislative Assembly

Old Secretariat, Delhi-54

23890060A

Education**Old Secretariat,

Delhi-5423890394

A

Information & Publicity

Old Secretariat, Delhi-54

23819046, 23817926, 23819046(fax)

A

Directorate of Economics and Statistics

Old Secretariat24776126

B

Anti-Corruption (Vigilance)

Old Secretariat

B

Chief Electoral OfficeOld St. Stephen

College Bldg., Kashmiri Gate

23970498, 23963604, 2398211 ext 31

A

NDMCPalika Kendra, Sansad

Marg, New Delhi23361903, 23361006,

23362310

A

Lt. Governor Office Raj Niwas, Delhi-54 A


Delhi Government


Directorate of Health Services

Swasthya Seva Nideshalya, F-17,

Karkardoma, New Delhi

A

Central JailTihar, Hari Nagar, New

Delhi25553404, 25551589, 25551570,25501373

B

MCD Town Hall, Delhi-6 26326787, 9811805000

A

Delhi Jal Board Varunalya, Karol Bagh 23511769A

Land & Building**Vikas Bhawan ITO New

Delhi23378755

A

Public GrievanceVikas Bhawan ITO New

Delhi23379533

B

Women CommissionVikas Bhawan ITO New

Delhi23379738, 23379945

B

Food & Civil Supplies**

Vikas Bhawan ITO New Delhi 23370630

B

Principle Account Office**

Vikas Bhawan ITO New Delhi 23370762

A

Excise Vikas Bhawan ITO New

Delhi23379790

A

ForestVikas Bhawan ITO New

Delhi

B

LokayuktaVikas Bhawan ITO New

DelhiB


Delhi Government

Annexure II: Sub-Offices Department’s Location

DC Revenue Office

SNO ADDRESS CLASS

1 Distt: North: 1, Kripa narayan marg, ISBT, New Delhi

ADM(North): 1, Kripa narayan marg, ISBT, New DelhiSDM(Civil Line): 1, Kripa narayan marg, ISBT, New DelhiSDM(Kotwali): 1, Kripa narayan marg, ISBT, New DelhiSDM(Sadar Bazar): 1, Kripa narayan marg, ISBT, New DelhiSR Offices: 1, Kripa narayan marg, ISBT, New Delhi

A

2 Distt: Central: Old Employment Exchange, Daryaganj, Delhi

ADM(Central): Old Employment Exchange, Daryaganj, DelhiSDM(Darya Ganj): Old Employment Exchange, DaryaganjSDM(Karol Bagh): Old Employment Exchange, Daryaganj, SR Offices: Old Employment Exchange, Daryaganj, Delhi

SDM(Pahar Ganj): Jhandewalan Delhi-55

A

3 Distt: South: BDO office, MB Road, Saket, New Delhi

ADM(South): BDO office, MB Road, Saket, New DelhiSDM(Defence Colony): BDO office, MB Road, Saket, ND

SDM(Kalkaji):Tugalakabad, MB Road,ND

SDM(HausKhas): Mehrauli, NDSR Offices: Mehrauli, ND

A

4 Distt: New Delhi:12/1,Jam Nagar House, Near India Gate,ND

ADM(ND): 12/1,Jam Nagar House, Near India Gate,NDSDM(Parliament Street): 12/1,Jam Nagar House, Near

A


Delhi Government

India Gate,ND

SDM(CP): Patiala House Court, NDSDM(Chanakya Puri): Patiala House Court, ND

SR Offices:

5 Distt: South West: Adminisrative Block, Old Terminal Tax building, Kapashera, Delhi

ADM(South West): doSDM(Vasant Vihar): doSDM(Delhi Cantt.) doSR Office: do

SDM(Najafgarh) : Najafgarh, ND

A

6 Distt: West: MCD school building, Rampura Delhi

ADM( West): doSDM(Patal Nager): doSDM(Rajori Garden) : do

SR Office: Janak Puri, ND

SDM(Punjabi Bagh): Nangloi, Delhi

A

7 Dsitt: North East: DSIDC complex, Nand Nagri, Delhi

ADM(North east): doSDM(Sahadara): doSDM(Seempuri) : do

SR Office: Seelampur, NDSDM(Seelampur): Seelampur, Delhi

A

8 Distt: East: Geeta Colony, Delhi

ADM(east): doSDM(Gandhi Nagar) : doSR Office: do

SDM(Preet Vihar): Nand Nagari, NDSDM(Vivak Vihar): Nand Nagari, ND

A

9 Distt: North West: Village Kanjahwala, Delhi-81 A


Delhi Government

ADM(North West): doSDM (Saraswati Vihar): do

SDM (Narela) : Alipur, Delhi

SR Office: Pitam Pura, Delhi

SDM (Model Town): Lawrence Road, RamPura, Delhi

Hospitals

SNO ADDRESS CLASS

1Aruna Asif Ali Govt. Hospital (Civil Hospital, Delhi)- 5- Rajpur Road, Delhi

B

2Babu Jagjivan Ram Memorial Hospital- Jahangir Puri, Delhi-33

B

3Centralized Accident & Trauma Services – DDA Comm. Centre, Tank Road, Karol Bagh, New Delhi

B

4 Lal Bahadur Shastri Hospital, Khichri Pur, Delhi B

5 Maulana Azad Medical College –JLN Marg, New Delhi B

6 Lok Nayak Hospital, JLN Marg, New Delhi B

7 GB Pant Hospital, JLN Marg, New Delhi A

8

Directorate Of Indian Systems Of Medicine and Homeopathy, Tibbia College Campus, Karol Bagh, New Delhi

B

9Sanjay Gandhi Memorial Hospital, S- Block, Mangolpuri, Delhi-83

B

10 Department Of Family Welfare, Malka Ganj, Delhi-07 B

11 Guru Tegh Bahadur Hospital, Shahadara, Delhi A

12Dr. B.R. Sur Homeopathic Medical College & Hospital, Nanak Pura, Moti Bagh, New Delhi

B

13 Rao Tula Ram Memorial Hospital, Jaffar Pur, New Delhi B

14 Deen Dayal Upadhayay Hospital, Hari Nagar, New Delhi B

15Nehru Homeopathic Medical College & Hospital, B-Block, Defance Colony, New Delhi

B

16Guru Nanak Eye Centre, Maharaja Ranjit Singh Marg, New Delhi

B


Delhi Government

Food and Supplies

SNO ADDRESS CLASS

1Food & Supplies Deptt., K-Block, Vikas Bhawan, I.P. Estate,New Delhi-2.

B

2Weights & Measure, C-Block, Vikas Bhavan, IP Estate, New Delhi 2

B

3 DDA Shopping Complex, Dayanand Vihar, Delhi. B

4 Asian Market, Near Khanpur, Delhi. B

5 23-26, Shopping Complex, Gulabi Bagh, Delhi. B

6Food & Supplies Deptt., K-Block, Vikas Bhawan, I.P. Estate, New Delhi-2

B

7Food & Supplies, Local Shopping Complex, DelhiAdmn. Flats, Gulabi Bagh, Delhi.

B

8 Bunkar Vihar Complex, Nand Nagri, Delhi. B

9 152-C, Community Centre, Janakpuri. B

PAO – Computerized Sub Offices

SNO ADDRESS CLASS

1 PAO –IX, Old sect A

2 PAO –X, Delhi sachiwalya, Old Sect A

3 PAO –XI, Old Sect A

4 PAO –XIV, Man Singh Road A

5 PAO –XV, LNJP Hospital, MRD block A

6 PAO –XVI, Man Singh road A

7 PAO –XVII, Man Singh road A

8 PAO –XX, Maya Puri Bus Depot A

Sub Offices to be computerised within 2 months

1 PAO –I, Sector1, R. K. Puram A

2 PAO –II, Sector1, R. K. Puram A

3 PAO –IV,Tis Hazari A

4 PAO –VI,Tis Hazari A

5 PAO –VII,Tis Hazari A

6 PAO –VIII,Tis Hazari A


Delhi Government

7 PAO –XII,Tis Hazari A

8 PAO –XIII,Tis Hazari A

9 PAO –XVIII,Tis Hazari A

10 PAO –XIX,Tis Hazari A

Sub Offices to be computerised within 12 months

1 PAO –III,sector 1 R .k Puram A

2 PAO –V,Tis Hazari A

3 PAO –XXI,Shanker Road DFS Bldg. A

4 PAO –XXII, AGCR Bldg. ITO. A

Labour

SNO ADDRESS CLASS

1South, Dist Labour Office,Room No 122-123, A-wing Ist Flr Pushpa Bhawan,Pushp Vihar

B

2South-West,Dist employment Exchange Bldg.Kirbi Place New Delhi

B

3 West,Labour Welfare Center, Karam Pura B

4 North-west,Labour welfare Center, Neemri Colony,Delhi 52 B

5 Central,Employment exchange Bldg.Pusa Road Delhi 12 B

6 Delhi Employment Exchange Bldg.Ist Floor, KB Marg B

7 Labour Welfare Centre Vishwa karma Nagar Shahdra B

Education

SNO ADDRESS CLASS

1 DDE East B

2 DDE North East B

3 DDE West –A B

4 DDE West B B

5 DDE South West A B

6 DDE South West B B

7 DDE North West A B

8 DDE North West B B

9 DDE South B

10 DDE North B


Delhi Government

11 DDE Central B

Land & Building

SNO ADDRESS CLASS

1 Tis Hazari Court B

Social Welfare

SNO ADDRESS CLASS

1

District Social Welfare Office,GLNS Complex, District Officer (Central)Delhi Gate, New Delhi - 2Ph. No. 3318323

B

2

District Social Welfare Office,Jam Nagar HouseDistrict Officer (N. Delhi)New Delhi - 1Ph. No. 3071093

B

3

District Social Welfare Office,Office of the District Officer (North)ICDS Project, Anand Parbat, Near Super BazaarPh. No. 3652304Gulabi Bagh, New Delhi

B

4

District Social Welfare Office,Asha Kiran District Officer (N.W- I)Complex, Sector - I, Avantika, Rohini, DelhiPh. No. 7272191

B

5

District Social Welfare Office,Poor House, District Officer (N.W - II)Sewa Kutir, Kingsway Camp, New DelhiPh. No. 7160753

B

6

District Social Welfare Office,Sanskar Ashram District Officer (N. East) for Boys,Dilshad Garden, DelhiPh. No. 2133765

B

7

District Social Welfare Office,Office of the District Officer (East)Shahdara ICDS Project,Old Seemapuri, DelhiPh. No. 3023089

B

8

District Social Welfare Office,Kasturba District Officer (South)Niketan, Lajpat Nagar II, New DelhiPh. No. 6320892

B


Delhi Government

9

District Social Welfare Office,Institutional District Officer (S. West)Area, Qutub Enclave, DelhiPh. No. 6529019

B

10

District Social Welfare Office,Nirmal Chhaya District O (West)Complex, Jail Road, DelhiPh. No. 5547952

B

Transport

SNO ADDRESS CLASS

1 ISBT Sarai Kalen Khan A

2 ISBT Anand Vihar A

3 Loni A

4 Kothi Wala Ashok Vihar Bharat Nagar A

5 Tilak Marg A

6 Burari A

7 Janak Puri A

8 Shiekh Sarai A


Delhi Government

Annexure III: Hardware and LAN status of various departments

SN Dept. Name Offices Location No of Server

s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

1 Accounts Dept.

1. HQ

2. PAO –IX

3. PAO –X

4. PAO –XI

5. PAO –XIV

6. PAO –XV

7. PAO –XVI

8. PAO –XVII

9. PAO –XX

Proposed

10. PAO –I

11. PAO –II

12. PAO –IV

IP State

Old sect

Delhi sachiwalyaOld Sect

Man Singh RoadMRD block

Man Singh roadDo

Maya puri

R. K. Puram

Do

Tis Hazari

2

2

2

2

2

2

2

2

2

1

1

1

IBM-Xseries

Pentium III

Do

Do

Do

Do

Do

Do

Do

-

-

6

6

6

6

6

6

6

6

6

14

13

14

Nil

8

8

8

8

8

8

8

8


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

13. PAO –VI

14. PAO –VII

15. PAO –VIII

16. PAO –XII

17. PAO –XIII

18. PAO –XVIII

19. PAO –XIX

Do

Do

Do

Do

Do

Do

Do

1

1

1

1

1

1

1

-

-

-

-

-

-

-

-

14

14

14

13

12

12

11

2 Administrative Reforms

1. HQ Delhi Sect. 6 6

3 Chief Electoral

Office4 Central Jail 1. HQ Janak Puri 1 P-III

Server38 38


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

5 Directorate of Economics &

Statistics (DES)

1. Sub Office Civil Lines, Delhi.

1 P-III Server

20 10 1-Switch1-Hub

6 Directorate ofHealth

services7 Education

dept.1. HQ

2. DDE (south)

3. DDE (north)

Old Sect.

Defense colony

Jhandewalan

2

1

1

P – III server

Do

Do

65

6

6

32

5

5

Dial up 56 kbps

2 switch

1 switch

1 switch

8 Excise 1. HQ Vikas Bhawan, IP Estate, Delhi

2 P – II Server

42 42 1 switch 4 Hub

9 Finance 1. HQ Delhi Sect. 27 23

10. Food & Civil Supplies

1. HQ

2. 9 Sub Offices

IP state

-

1

-

Intel Xeon

-

18

-

-

-

-

-

2-Router2-Switch

11 Industries 1. HQ Kashmiri 1 P-III 30 22 ISDN 128 kbps 2 switch


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

2. 9 sub offices

Gate

Different location

Nilserver

Nil Nil

12 Information and publicity

1. HQ Old Sect Nil 7 Nil 1 hub

13 Labour 1. HQ

2. South

3. South-West

4. West

5. North-West

6. Central Distt.

7. New Delhi

8. North-East & East

5, Sham Nath Marg, Delhi

Pushp Vihar

Kirbi Place Delhi-10

Karampura

NimriColony

Pusa Road

KB Marg, ND

VishwaKarma Nagar,Shahadara

12

1

1

1

1

1

1

-

10

Nil

Nil

Nil

Nil

Nil

Nil

1 ISDN line


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

14 Land & Building Depts.

1. HQ

2. One Sub office

Vikas Bhawan, ITO, Delhi

Tis-hazari court

1

1

P-IV Server

P-IV Server

49

3

30

3

1 ISDN line (128 kbps)

3-Switches

1-hub

15 Planning 1. HQ

2. Man power & employment

ITO

ISBT

20

5

16

16 Public Grievance

1. HQ Vikas Bahawn, ITO, Delhi

1 Prosignia server

9 9 1 ISDN line (128 kbps)

1-hub

17 PWD A. K. SharmaDr (Personnel)

K.G. Marg

18 Registrar Co-operative Societies

1. HQ Old Court building, Parliament Street, Delhi

1 P-III Server

20 12 2-hubs


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

19 Revenue * 1. HQ

2. 9 Sub Offices

5,SyamNath Marg, Delhi

-

1

1 server in each location

P-III Server

16

16 Computers

in each location

16 1 ISDN line (128 kbps)

1-Router3-hubs

20 Sales tax 1. HQ ITO, Delhi 3 IBM-RS/6000

500 500 ISDN-64kbps by NIC

1-Switch23-hubs

21 Services 1. HQ Delhi Sect. 30 Nil22 Social

Welfare1. HQ

2. HQ

3. 10 DC offices

KG. Marg

Delhi Gate

1 P – III server

16

12

1Pc at each location

Nil

Nil

Nil

ISDN – 64 kbps

Do

Do

23 Transport 1. HQ

2. HQ

3. 8 sub offices

Hill Road

Hill Road

-

4

1 at each location

3-PIII Servers1-SUN servers

P-III

30

30dump terminals

1 PC at each

location and 3

20

30

ISDN 128 kbps

Do

Do

1 switch2 hub6 LTS

1 hub 1 LTS at each

location


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

server PCs at one location

24 Urban Development

1. HQ Delhi Sect. 10 10

25 Delhi Jal Board

1. HQ Karol Bagh 3 2-IBM Server1-PIV Server

230 90 1- Lease Line (2MBPS)

10-Switch

26 Delhi Police

27 DSIDC

28. DTC 1. HQ

2. Depots, Regional offices & other offices (Total about 40 nos.)

IP State, Delhi

At different Location

25

175(approx)

-

8 at AVTS Center, IP

depot 12 at


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

BBM Computer

Center

29. DTTDC 1. HQ

2. Liquor Div.

3. Dilli Hatt

4. - (Not specified)

5. C. P.

Defense colony

Nil 30

15

6

4

4

25

15

4

3

Nil

30 MCD 1. HQ

2. 9 MCD, CSB Zones

Lajpat Nagar

Jal Vihar

8 IBM X series 335 and 345

82

10 PCs in each CSB

zones (10*9=90)

82 LAN – 100mbps2 RF – 11mbps7 ISDN- 128kbps

1- Router20- hubs12 switches

31 NDMC 1. HQ

2. Birth & Death

CP, Delhi

Mandir Marg

6

-

3-alpha server

2-PIII server

300

7

300

7

1-lease line (64kbps)

1-ISDN line (64kbps)

1-lease line (64kbps)

3-Switch2-Routers

1-Switch1-Router


Delhi Government


s

Server Config.

No of PCs PCs in

LAN

Mod of Connectivity

Switch/Router

Centre

3. Pragati Bhawan

4. Shaheed Bhagat Singh Place

Jai Singh Road

Gole Market

-

-

1-PII server

6

18

6

18

1-ISDN line (64kbps)

1-lease line (64kbps)1-ISDN line (64kbps)

1-lease line (64kbps)1-ISDN line (64kbps)

1-Switch1-Router

2-Switch1-Router

32 Women Commission

1. HQ Vikas Bhawan, ITO

7 7 2-modems


Delhi Government

Annexure IV: SLA for 10 years The successful Service Provider should execute a comprehensive Service Level Agreement (SLA). A draft of the SLA should be attached with proposal. The key deliverables of SLA are:

1. GENERAL

1.1.Parties, contacts and formal authorized signaturesInclude the name and address of the organization, contact name, telephone numbers, fax, Email, website and authorized signatures

1.2.Service Description 24*7*365 system operation Proactive Monitoring, fault detection and management of the network for reduced

downtime Fine Tune of Network infrastructure for better response Link utilization, Errors Monitoring and Reporting Network Device Monitoring for CPU utilization, Memory Utilization etc. Threshold Violation alerts through mail, mobiles & SMS Threshold Violation Log Reports Leased Line Maintenance and Management Generate trouble ticket in an event of link failure Liaison with telecom companies for fast fault resolution (if using their services) Review and setting of Routing policies and Configuration fine tuning QOS implementation and review Application Monitoring and user wise reports. End to End Transaction Monitoring Correlation with network performance for capacity planning and maintaining SLA.

WAN performance report per site basis-application wise and user wise. Services required as per scope of project defined in para 7.0 of RFP document. Dynamic Bandwidth allocation from the existing bandwidth. 6-office weekdays, 8:30 A.M. to 7:30 P.M. operations support.

1.3.Reporting and reviewing process (Content & Frequency)The Team leader will have to report to the nodal officer of DIT, Govt. of Delhi twice a week. In case of urgent requirement Team leader has to report Nodal Officer. The performance would be reviewed fortnightly basis.

1.4.ConfidentialityThe Vendor shall not disclose to any one, any confidential information marked as confidential and is communicated or made available or accessible by the Vendor during execution of the work.


Delhi Government

1.5.Roles & responsibilities of Vendor1.5.1.That immediately upon signing of this agreement, Vendor will start action for

implementing this project in a time period of 15 days. The Vendor should submit the bar chart that indicates the major activities and the time frame in which they will be completed.

1.5.2.Vendor will set up a Data center at Delhi Sect. and a Disaster recovery site at vendor’s proposed location at its own cost in consultation with DIT, Govt. of Delhi.

1.5.3.Vendor shall also recruit necessary skilled and experienced manpower at its own cost in such numbers as may be necessary for smooth functioning of implemented running of WAN.

1.5.4.Vendor shall make sure necessary arrangements in case of down link from channel provider.

1.5.5.The Vendor shall set up proposed network with defined bandwidth connectivity for connecting various departments with the Data Center within the period of 120 days from the signing of the agreement. It shall also set up back up connectivity and secure network for data communication purpose.

1.5.6.Vendor shall take necessary and appropriate steps to provide and configure desired number of e-mail ID ‘s to Delhi Govt. employees on the proposed Mail Server.

1.5.7.Vendor will establish and test the entire network before it is allowed to run the WAN application for providing services to the employees / people.

1.5.8.Staff engaged by vendor shall report to the officer in charge in DIT, Govt. of Delhi as per defined schedule.

1.5.9.Regular maintenance of WAN equipments on proactive and reactive basis.1.5.10.To help Government officials to use the network optimally on recommendation of

Special Secretary, DIT, Govt. of Delhi.1.5.11.The Vendor has to install the e-governance applications at Centralized

Application Server, placed at DIT, Govt. of Delhi, as and when deployed by Delhi Govt. Departments

1.6.Role and Responsibilities of DIT, Govt. of Delhi1.6.1.For the purpose of establishing Data center, DIT, Govt. of Delhi will provide

necessary infrastructure like office furniture etc.1.6.2.DIT, Govt. of Delhi shall designate center manager as its co-coordinator for

purpose of running data center.1.6.3.All doubts and clarification about any operational issue or point will be referred to

the DIT, Govt. of Delhi in-charge and his decision will be final and binding on vendor.

1.6.4.DIT, Govt. of Delhi would form a committee comprises of senior officers from IT, Planning, and Finance department for taking decisions on WAN setup and management on behalf of DIT, Govt. of Delhi.

1.7.Penalties1.7.1.Any Delay in implementing WAN and establishment of data center beyond

proposed duration from the date of agreement would invite penalty @ Rs.10,000/- per day for a maximum period of one month after which contract may be terminated in case of failure by the vendor. Security deposit may also be forfeited.

1.7.2.The downtime of Data Center or Departments is considered only when the Department connectivity is completely down and no transaction could be done. The penalty for down time for WAN will be as mention in para 1.15 of Annexure IV of


Delhi Government

RFP document.1.7.3. When Data Center is down no downtime for Department will be considered.1.7.4.Higher Authority can waive penalty levied, if reasons cited for failure are beyond

the control of vendor and found justifiable.

1.8.Business objectives & scopeObjective as defined in para 3.0 as mentioned above and scope as defined in para 7.0 of RFP document.

1.9.PoliciesVendor has to define the policies and procedures by which the Service Desk will operate and communicate.

1.10.Procedures for updating SLAAt the end of 9th year from the date of commissioning of Data center and establishment of WAN, DIT, Govt. of Delhi will appoint a committee who would be asked to recommend future course of action for either extension of agreement on such terms and conditions as may be acceptable to both parties, or transfer of project in toto to DIT, Govt. of Delhi / Third Party on such terms and conditions as may be just and equitable to both parties. While conducting study, the committee so appointed will take into account the prevailing IT culture in DIT, Govt. of Delhi and its capacity to run data center or WAN on its own/Third party.The committee will also hold extensive discussions with vendor to recommend the best course of action for keeping best of interest for both the parties. In case the recommendations of committee are not acceptable to vendor, matter can be resolved through problem management.

1.11.Security management

1.11.1.Physical security All the facilities at which exchange Point nodes are located have: 24-hour cover by security guard / During office hour 9 to 9 Security staff who verify the credentials of visitors to the site Lock & key and operate by an authorized person only. 1.11.2.Systems security Vendor will take the following network security measures to protect its systems against malicious attacks such as wiretapping, intrusion, and denial of service. The management of switches is only via an out-of-band management LAN, not

accessible to the Internet or via DIT, Govt. of Delhi ports All servers are self-protected via service port wrappers Additional protection is provided via filtering on IP and MAC addresses in routers

and switches All filter violations, authentication events, and server activity are logged No generic, shared or guest accounts upon systems

Vendor will be responsible for ensuring the security of their equipment connected to the WAN.Vendor's systems are subject to a programme of regular routine security checks is performed by the NOC, and a periodic security audit by a recognized external


Delhi Government

specialist.

1.12.Problem managementThe project financials have been proposed based on the BOO contract period of ten years. Any dispute arise during the course of this 10-year period will be referred to a committee of DIT, Govt. of Delhi and Vendor officials to be constituted by mutual considerations. This committee may take the help of experts to sort out disputes on amicable terms, failing which it shall be referred to an independent arbitrator to be appointed by the Lt. Governor in consultation with Vendor under Arbitration and Reconciliation Act 1996.

The jurisdiction for settlement of any dispute shall be at Delhi only.

1.13.Setting priority or severity levelsThe vendor has to specify its Setting priority or severity levels as a part of SLA.

1.14.Force MajeureForce Majeure is herein defined as any cause, which is beyond the control of the selected Bidder or the DIT, Govt. of Delhi as the case may be which they could not foresee or with a reasonable amount of diligence could not have foreseen and which substantially affect the performance of the Contract, such as: Natural phenomena, including but not limited to floods, droughts, earthquakes,

epidemics Acts of any Government, including but not limited to war, declared or undeclared,

priorities, quarantines, embargoes Terrorist attacks, public unrest in work area

Provided either party shall within ten (10) days from the occurrence of such a cause notify the other in writing of such causes. The Vendor or the DIT, GOVT. OF DELHI shall not be liable for delays in performing his/her obligations resulting from any Force Majeure cause as referred to and/or defined above.

1.15.UptimeThe bidder shall guarantee an uptime as mentioned in para 4.9 of RFP document, during contract period, which shall be calculated on monthly basis. The "Uptime" is, for calculation purposes, equals to the Total contracted hours in a month less Downtime. The "Downtime" is the time between the Time of Failure and Time of Restoration with in the contracted hours. "Failure" is the condition that renders the DIT, GOVT. OF DELHI unable to perform any of the defined functions on the WAN. "Restoration" is the condition when the selected bidder demonstrates that the WAN is in working order and the DIT, GOVT. OF DELHI acknowledges the same.

The percentage uptime is calculated on monthly basis as follows:

(Total contracted hours in a month - downtime hours within contracted hours)*100_________________________________________________________________

Total contracted hours in a month


Delhi Government

Uptime payments

Let X be the total monthly rent of a location. If the uptime were found for a particular location less than as mentioned in para 4.9 of RFP document, then the amount equivalent to the ((100-uptime%)*4)% of X would be deducted.

For example-

Suppose in a particular month, uptime is 96%, then ((100-96)*4) = 16% of X amount for that month would be deducted as penalty from the total monthly rent of the location.

For example- Suppose in a particular month, uptime is 0%, then ((100-0)*4) = 400% of X amount for that month would be deducted from the total monthly rent of the location.

1.16.COMPLIANCE STATEMENT

Slno Clause/SubClause No Deviation Details are enclosed at page no.

Main RFP


Delhi Government

2. SUPPORT

2.1.Change Procedures after implementation of WANA change is an alteration to the project scope, deliverables, or milestones that affects the project cost, schedule, quality, or conformance of deliverables to the agreed specifications. A vendor has overall responsibility for the change process. When change is desired, the requester (vendor or client) submits a change request form in detailing the change and the justification for the change.Project in charge performs the following procedure: Acknowledges acceptance of the change request to the requester and maintains

logs of the change request like time and date. Reports the status of the change request in progress reports. Determines the impact to the project schedule and cost resulting from an

assessment of the change request. The assessment impact is recorded and presented before committee for further deliberations

If the change request will have an effect on the project milestones or budget, Vendor will quantify the impact on cost, schedule and resource requirements and prepare change assessment report

The committee will be presented by the change assessment report. After acceptance, report will be send to higher authority for approval.

Vendor will prepare revise contract/purchase order as necessary.

2.2.EscalationVendor has to define the policies to resolve the escalation of faults.


Delhi Government

3. DELIVERY

3.1.AvailabilityContinuous application availability: Automatically monitors all network, systems and application components in the DIT, Govt. of Delhi environment 24x7x365 for maximum uptime and provides comprehensive reporting services for making proactive decisions that avoid downtime.The availability of the service is measured through one or both of:

a ping command from the network management server to router interface SNMP events sent from the management engine of Vendor's Ethernet switch or

optical multiplex or to the network management server

Uninterrupted information availability and optimum data integrity: Monitors storage system performance 24x7 and detects when storage requirements must expand according to changing needs.

3.2.Reliability 99.9% network uptime Frame relay packet loss of no more than 0.3 percent Delay of no more than 3 milliseconds between any two points. Replacement of malfunctioning hardware components within less than two hours Prepare for and recover from failures, deliberate attacks or catastrophic events. Comprehensive data and system security strategy: Continuously monitors to detect

and prevent viruses and other security attacks, as well as verifies your security strategy's ongoing ability to protect against changing threats.

IP packet loss of no more than 0.3 percent.

3.3.ScalabilityThe system should be so designed as to meet the future requirements of WAN, such as, higher bandwidth, increased number of ports etc. with ease. Ideally this should happen by inserting additional cards/modules in the same chassis and /or upgradation of the software.

3.4.FlexibilityNetwork should be flexible to allow DIT, Govt. of Delhi to run several new applications as and when developed.

3.5.Other DeliveriesThe Vendor has to provide other deliverables that should be the part of SLA, but not the least, are Throughput, Transaction Response Time and Extra Bandwidth.


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