the reorganization of harry's burger...
TRANSCRIPT
The Reorganization of Harry's Burger Bar
Professor Ronald Blum
FSM - 3001
6 May 2014
Ashley Drew
Terrence Gagala
Genevieve Giampietro
Contents
Mission Statement ................................................................................................ 3
Organizational Chart ............................................................................................. 5
Social Media ......................................................................................................... 7
Relevant Information ............................................................................................. 9
Job Description & Specifications ......................................................................... 11
Assistant Manager ............................................................................................. 11
Head Server ...................................................................................................... 13
Dishwasher ....................................................................................................... 15
Methods of Reaching Candidates ....................................................................... 17
Employee word of Mouth ................................................................................... 17
Head-hunters ..................................................................................................... 17
LinkedIn ........................................................................................................... 17
Monster.com ..................................................................................................... 18
Providence Journal ............................................................................................. 18
Job Posting Boards ............................................................................................. 18
Job Fairs ........................................................................................................... 18
Campus Recruitment .......................................................................................... 19
Facebook .......................................................................................................... 19
Twitter .............................................................................................................. 19
Current Job Application Process ......................................................................... 19
Advertisements for Hiring .................................................................................... 21
Flyer/Newsprint Ad ............................................................................................ 21
Facebook Ad ................................................................................................... 22
Craig’s List Advertisement .................................................................................. 23
Interview Questions ............................................................................................ 24
Orientation Program ............................................................................................ 25
Training Manual .................................................................................................. 27
Evaluation Tool .................................................................................................... 28
Mission Statement When researching Harry’s burger bar and looking for a detailed mission statement
a couple things stood out but their website never actually mentions an actual mission
statement. The closest comparison to a mission statement would be Harry’s about me
found right on their website. It states, “Harry’s Bar & Burger was created to restore
the values that made America great, and what is more American than a great
hamburger? In 1921, White Castle developed the first mini hamburger, or slider,
cooked on onions and a toasted roll. The slider became synonymous with great value,
and at Harry's, we have taken these American values and adapted them to today’s
lifestyle. We aim to offer real good food at real good prices: hand-scooped shakes,
hand-pressed pure Hereford beef, potato rolls grilled to order, and chicken breast with
no additives or fillers, all composed of fresh ingredients from local purveyors,
complemented by a huge selection of craft beers sourced locally and from around the
world”.
Found in their philosophy tab it mentions a small quote giving a little more
insight as to where the company is coming from. It is states as followed, “My belief is
that life is too short to eat lousy food. This is especially true with hamburgers.
Americans eat 100 hamburgers each on average per year. How many of these are
memorable”? From what was shown, it is not easy to base much of an opinion due to
the lack of information given. Anybody customer or guest of Harry’s Burger Bar
knows or should know the high standard they try to meet when regarding their one of
a kind sliders and other food and beverage items. This image especially shines when
going in and dining, many customers are not disappointed with Harry’s delicious
menu options. So when looking at the website I expect not to have to eat there in
order to experience the great taste, it should be offered to me in a mission statement.
If Harry’s Burger Bar had a mission statement it should go as follows, we promise
to do our personal best to include and please every person that steps into our
establishment. To always provide our guests with impeccable service by
demonstrating personality, respect and reliability with every passing day. It is
important to us to keep a clean and healthy environment that everybody will feel
comfortable in. Along with making our customers feel at ease it is also our duty to
satisfy our guests with our charming and delicious menu items. We would like to
provide our best so that you have your best experience dining at Harry’s”.
With this new and improved mission statement it has a few aspects that the
company and employees can really take inspiration from. For example, the service at
Harry’s can be greatly improved and with this statement it can remind employees that
they should be providing their customers with impeccable service by demonstrating
personality, respect and reliability. Also, it can encourage the managers to want to hire
more employees who will treat their guests with such respect. A main characteristic of
Harry’s Burger Bar is their food, no doubt, so adding a teaser about the menu into the
mission statement will really get customers wondering if the food is really up to par.
Organizational Chart
At the top of the organizational chart is the general manager and at Harry’s Burger
Bar the GM is Nicholas Rivard. Nicholas is in charge of making sure the daily operation
go smoothly. He handles employee management, inventory, and upholding food and
beverage service. Below the general manager on the organizational chart is the assistant
manager which is Kialie Boardman. Kialie mostly helps the general manger to oversee
the front of house and kitchen staff. Under to two main managers the organization chart
branches off into 3 separate positions which are bar manager, main chef, and head server.
Harry’s did not state whether or not they had a bar manager but I thought it was essential
to have since they have a large selection of alcoholic beverage, craft beer and a full bar. If
Bar Manager Main Chef Head Server
Servers
Line Cooks Dishwashers Prep
Bartender
Prep
Dishwashers
Bussers Bar Backs
General Manager
Assistant Manager
the position is filled the job would entail supervising and overseeing the bar staff,
opening and closing the doors, calculating cash ins, outs, spills, comps, and inventory.
Working for the bar manager would be the bartender and a bar back if there was one.
Bartenders usually take drink orders either directly from guest who come to the bar or
through waiters and waitresses who place drink orders for dining in customers and bar
backs help assist the bartender. Next to the bar manager on the organization chart is the
Main chef which in this case is currently Robert Pelosi. He takes care of the supervision
of the kitchen employees, overseeing ordering and inventory, and serving guests with
delicious food to enjoy time and time again. Under Robert would be his kitchen staff
which include line cooks, prep, and dishwashers. The kitchen staff was not named on the
website so therefore a couple different employees could be doing a combination of these
jobs. As a line cook the duties usually include cooking and assembling menu items
according to the restaurants standards, it is important to be consistent having this job to
ensure reliable meals each time. As for prep, it is exactly that; a prep cook is charge of
making sure the daily preparations are in order to help the chef and line cook’s day go
smoothly and accordingly. Lastly, the dishwasher or dishwashers are responsible for
cleaning and sanitizing all of the used dishes, utensils and property from the day and
night. Lastly on the organizational chart next to the head chef is the main server. He or
she is in charge of training and maintaining a great wait staff, and making sure they
proceed with their duties to the best of their ability to ensure that the customers have a
delightful experience. Working for the head server would be the waitress’/ waiters and
bussers. The wait staff are a very important aspect in any restaurant, they are responsible
for greeting the guests with enthusiasm, taking their drink and food orders, overseeing
each table to make sure they are content, and most importantly to keep customers and
guests satisfied. If there were bussers at Harry’s Burger Bar they would be in charge of
clearing and cleaning each used table and setting up for another guest.
Social Media Today, one of the very best ways of keeping an existing customer and getting the
attention of a potential guests is the use of social media. For any restaurant trying to make
their establishment really stick out it is important to have a strong social media string.
Harry’s Burger Bar has much more of a younger crowd because they are surrounded by
several colleges and their huge selection of craft beers. They have a good selection of
social media used to lure customers in. Not including the Harry’s website, they have a
Facebook page, Twitter account, a YouTube channel, and although it isn’t listed on their
website they are also trending on Instagram and quite popular on yelp.
Harry’s does a great job at putting themselves out there so that a variety of
different people can find out about their establishment. When visiting the ChowFun
YouTube channel found on Harry’s website, there are many videos and short clips
involving them and other Chow Fun Food companies. Having a YouTube account can be
a great strategy and also a downfall on their part. Speaking for a younger crowd, a
YouTube account is a great idea seeing as many college students are constantly surfing
the web. Every customer wants to feel comfortable at the place they chose to dine in at or
relax in. By having something that shows the restaurant from a different perspective and
shows the owners and employees with a comfortable demeanour, it helps the potential
customers viewing feel at ease. Their account on YouTube can definitely have an upside
in making their customers feel welcomed, but there is also a downside to personalizing
videos. When watching one of the videos of the owners of Harry’s Burger Bar, I noticed
that the two (siblings) were joking around sometimes inappropriately, using profanity and
sexual references. To many of their customers it wouldn’t be a big deal but looking at it
from a human resources perspective it might come off unprofessional and look bad on
Chow Fun Food Group. In the future, I think the owners could be friendly and inviting
without over stepping their boundaries. Harry’s, like many other restaurants and
businesses, has both a Facebook page and twitter account where others can connect with
them. Personally, I think it’s a great a great way for them to narrow in and attract the right
market. When visiting their pages, I noticed many opportunities for discounts, contests,
pictures and many ways for guests to be active in the company’s success. Harry’s Burger
Bar is doing a great job of keeping people involved with almost 600 followers on Twitter
and 1,500 likes on Facebook. Both sites are very clean, organized and easy to follow,
which is essential if they want to interest a diverse market. When looking at it in a
Human resource perspective, Harry’s does a great job communicating to potential
customers and frequent guests. The two accounts are put together attractively, portray a
respectful image and involve simple things that many people can enjoy. For example, on
Harry’s Twitter account they tweet open ended questions so that followers can tweet back
with their answers. Just a simple tweet such as that can have great benefits for a company.
When looking for reviews on business review websites such as Yelp or
UrbanSpoon Harry’s certainly is not new to these websites. Specifically when searching
Harry’s burger Bar on Yelp there were 239 reviews to choose from and an overall score of
4 out of 5 stars. Not only does yelp have everything the Harry’s website offers such as
their full menu, hours of operation and price rage, but also has information that only
people who have visited would know such as when the best time to come and if the
atmosphere is good for children. When scrolling past all of the reviews from users of
Yelp, I did not see a single review that had lower than 3 stars and mostly positive
comments about the food. Just like our group, a decent amount of people commented
negatively on the service. When I looked at the location of where the review was coming
from I noticed a lot of Rhode Island and Massachusetts reviewers but strangely enough I
saw Washington, New jersey and Los Angeles submitters as well which means Harry’s
has a long range of people with different taste buds; Their experience at Harry’s must
have been memorable enough to write a review about. As for Harry’s on Urban spoon I
found remarkably similar reviews, except the set up was a little different. The reviews of
this website were set up in different tabs such as critic reviews, blog posts and top
reviews. Because UrbanSpoon isn’t as known as Yelp, Harry’s was only reviewed 21
times, 114 people voted their opinions, and 92% like Harry’s Burger Bar; For the most
part it is all positive.
Relevant Information Harry’s is a privately held company, there is no readily available financial
information on how the company is doing, but it is easy to find their success in other
areas. Harry’s Burger Bar is certainly not new to the lime light especially when it
comes to awards and reviews. Chow Fun Food Group is constantly recognized for
their amazing food within each of their restaurants including XO Café, Rick’s
Roadhouse, Luxe Burger and Harry’s Burger Bar. Directly on the Harry’s website,
under the about me section, there are several articles identifying their achievements.
For example, ZAGAT pronounced Harry’s #1 for burgers in Rhode Island and voted
best burger in the world by Burgered. When reading over each article, I noticed that
the consensus was mostly positive, almost all of the review had something great to
say about Harry’s Burger Bar. Each article mentioned the great taste and great price of
each of the sliders. The anchor article in particular really touches up on every aspect
of Harry’s, from its well-known sliders and sides all the way to their wide selection of
beers. This article does a great job of being descriptive with each of the menu items.
As stated in the article, “The Meltdown is an explosion of juicy flavour, Swiss cheese,
caramelized onions and their secret sauce. The turkey burger has flavour; those of you
who eat turkey burgers know how rare this is. The turkey is flavoured with Cajun
spices then topped with lettuce, cucumber, American cheese and chipotle mayo”. You
can really tell how a company is doing not just by reading financial articles, but also
by reading other people’s opinions and views on their establishment.
Job Description & Specifications
Assistant Manager
PURPOSE OF THE JOB:
To successfully guide and lead the staff through the routine shifts at the restaurant. The
Assistant Manager is responsible for making sure tasks are being completed in an organized,
timely and safe manner. The Assistant Manager should be checking on guests and making
sure that their experiences are positive and correcting any negative incidents. Must be
knowledgeable of the menu and have a working knowledge of the positions under him/her,
for training as well as supervising.
DUTIES & RESPONSIBILITIES:
Supervise staff (Cooks, Servers, Bar Staff, Host, Etc.)
Ensure proper fulfilment of duties as described in their job specification
Help employees developed a positive professional relationship with one another
through team work
Maintain customer satisfaction
Checking on guests
Ensuring good service practices by employees
Being available on the floor of the dining hall
Organizing shift schedules and breaks
Authorising breaks during slow periods during the shifts
Sending people home when overstaffed during slow days
Making the schedule for hourly employees every other week
Planning employee requests off
Help the shift run smoothly (Dinner rush, Occasional bumps)
Help fulfil other staff duties when needed (Including expediter, food runner, bar
back, host, etc.)
Make sure enough staff is present
Keep environment safe and sanitized
preventing chemical and physical hazards
Making sure tables are regularly cleaned
Checking that the kitchen floors are swept and mopped every night
Making sure the bathroom is cleaned every hour or at least as needed
Training of employees
Help employees learn daily responsibilities as described in job specification
Help employees understand the way the restaurant functions and how their
contributions effect our restaurant
Retrain employees on a monthly basis to make sure that these standards are kept
Keep costs low
Managing employee hours (breaks, shift cuts)
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Preventing kitchen waste where possible
monthly inventory of all goods
QUALIFICATIONS:
Education: Associates Degree of higher, Preferred.
Certification: TIPS Alcohol or ServSafe Alcohol Certified; ServSafe Sanitation Certification.
Language Skills: English is a must, Spanish Preferred.
Physical Demands: Must be able to lift at least 50 lbs, Must be able to stand for 8-10 hours at
a time.
Reliable transportation a must.
CANDIDATE:
An outgoing individual that is personable with people they interact with. A team player with
capable leadership abilities as well as problem solving attitude. Must be able to enforce
protocol and enforce rules of organization. Knowledgeable in both front and back of house
operations. Polite and curious with a willingness to mediate when necessary. Must be able to
encourage employees effectively.
REPORTING TO:
Manager / General Manager
WORKING HOURS:
Full time: 40-60 hours/week
Must be available weekends and holidays
SALARY:
Range: $32,000-$35,000 Salary based on experience.
BENEFITS & PERKS:
Health Insurance
Staff Employee meal during shifts worked
PROBATION:
Probationary period generally lasts 3-4 months upon completion of training.
Head Server
PURPOSE OF THE JOB:
The Head Server is responsible for overseeing the other servers. They work directly with the
Assistant Manager to ensure a good guest experience. They should be checking on guests
and making sure that their experiences are positive and correcting any negative incidents.
The Head Server should be helping manage the dining room and be aiding the other server
with the kitchen communication. Must be knowledgeable of the menu and have a working
knowledge of the positions under him/her, for training as well as supervising.
DUTIES & RESPONSIBILITIES:
Supervise staff (Servers, Bussers)
Ensure proper fulfilment of duties as described in their job specification
Help employees developed a positive professional relationship with one another
through team work
Maintain customer satisfaction
Checking on guests
Ensuring good service practices by employees
Being available on the floor of the dining hall
Organizing breaks
Authorising breaks during slow periods during the shifts
Help the shift run smoothly (Dinner rush, Occasional bumps)
Help fulfil other front of house staff duties when needed (Including expediter,
food runner, host)
Serve tables
Presenting the menu
Assisting in selections of food for guests including suggested pairings
Ability to up-sell effectively
Being attentive to guests
Presenting the check
Collecting revenue and handling cash
Preparing tables for new diners by cleaning and resetting
Keep environment safe and sanitized
preventing chemical and physical hazards
Making sure tables are regularly cleaned
Checking that the dining room floors are swept every hour or at least as needed
Making sure the bathroom is cleaned every hour or at least as needed
Training of employees
Help employees learn daily responsibilities as described in job specification
Help employees understand the way the restaurant functions and how their
contributions effect our restaurant
Retrain employees on a monthly basis to make sure that these standards are kept
Keep communication lines with kitchen and bar clear
Expedite when necessary
Communicate needs to cooks and bartenders for servers
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QUALIFICATIONS:
Education: High School Diploma or equivalent
Certification: TIPS Alcohol or ServSafe Alcohol Certified; ServSafe Sanitation Certification.
Language Skills: English is a must, Spanish Preferred.
Physical Demands: Must be able to lift at least 50 lbs, Must be able to stand for 8-10 hours at
a time.
Reliable transportation a must.
CANDIDATE:
An outgoing individual that is personable with people they interact with. A team player with
capable leadership abilities as well as problem solving attitude. Understand methods of
service and how to create repeat business. Basic knowledge of various front of house
positions. Polite and curious with a willingness to mediate when necessary. Must be able to
encourage employees effectively.
REPORTING TO:
Assistant Manager / Manager
WORKING HOURS:
Full time: 40-45 hours/week
Must be available weekends and holidays
SALARY:
Range: $6-$8 an hour plus tips from shift.
BENEFITS & PERKS:
Staff Employee meal during shifts worked
PROBATION:
Probationary period generally lasts 3 months upon completion of training.
Dishwasher
PURPOSE OF THE JOB:
The Dishwasher is responsible for the sanitation of our dinner ware, flatware, pots, pans and
kitchen utensils. Working in the back of the house to keep our establishment clean and
sanitary.
DUTIES & RESPONSIBILITIES:
Wash dishes
Utilize dish machine to was plates, glasses, small wares and flatware
Wash pots and pans
Utilize three compartment sink to wash pots and pans
Scrub in soapy water
Rinse in clean water
Sanitize in Quatz solution
Restock soaps, sanitizers and other chemicals
For the dish machine
For the hand sinks
For the three compartment sink
Clean kitchen floors at end of night
Sweep with broom
Scrub with soap and hot water
Squeegee towards drain
Mop with walk and wash
Take out trash
Bring kitchen trash out to the dumpster
Refill trash bins with bags
Rinse out trash bins at the end of the night
Refill 3 compartment sink every 2 hours minimum
To ensure proper concentration of sanitizer and to keep water clean
QUALIFICATIONS:
Education: High School Diploma or equivalent preferred
Certification: ServSafe Sanitation Certification preferred
Language Skills: English is a must, Spanish preferred.
Physical Demands: Must be able to lift at least 50 lbs, Must be able to stand for 8-10 hours at
a time.
Reliable transportation a must.
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CANDIDATE:
A understanding of proper sanitation practices. Keeps things clean and organized and able to
communicate well with others. Willing to go the extra mile and expand their kitchen skills.
REPORTING TO:
Kitchen Supervisor / Assistant Manger
WORKING HOURS:
Full time: 40-60 hours/week
Must be available weekends and holidays
SALARY:
Range: $8-9 an hour
BENEFITS & PERKS:
Staff Employee meal during shifts worked
PROBATION:
Probationary period generally lasts 3 months.
Methods of Reaching Candidates To ensure a large pool of applicants to choose from we have divided up our
methods to contact possible employees. By using internet and print based advertisement,
we can reach a variety of people based on their preferred medium.
Employee word of Mouth Our employees are a valuable asset to us already. Upon certain positions
becoming available it may be beneficial to see if the employees have anyone they know
that could fulfil the role. With employees having previous experiences in their field, they
may know someone who is working and looking for a change. This could lead to us to
acquiring some skilled talent.
Head-hunters For higher management positions, head-hunters could be used. Acquiring skilled
talent for key roles such as Manager or a Chef could be done through an outside hiring
company. They would seek out individuals for us that would be a good match. We would
simply need to complete the application process and train them upon arrival so they
understand our establishment’s procedures.
LinkedIn LinkedIn is a social networking site that focuses on business professionals. This
could be a great place to look for higher management positions. We also have a
possibility of picking up students from the local colleges who are looking to develop
restaurant skills. We would simply have to use our parent company’s page, the Chow Fun
Food Group, to post job applications and desired positions.
Monster.com Monster is another big site that is often combed for jobs; one of the most popular
on the internet. It helps match the candidate’s skill level with related jobs in the local
area. Monster can be used for all of our jobs as it has a large array of users. It also is
location based meaning that the people in the surrounding areas can easily see the listing.
Providence Journal The Providence Journal and other local papers and magazines can be used to find
applicants as well. A simple listing of positions available is needed along with our
physical address. We also need to enclose multiple forms of contact such as an email and
a phone number. This will be a more costly method, so we are better off only running the
advertisement in the Sunday and Wednesday papers.
Job Posting Boards Job posting boards are a good place to look for entry jobs. These boards are often
at community centres, colleges and some coffee shops. Candidates with lower levels of
education will most likely see these ads. Lower skills are needed for bussers and
dishwashers and this is an easy way to reach these communities.
Job Fairs Job fairs are held at colleges and community centres. This is a prime opportunity
to reach plenty of people who are actively looking for employment. We can have a table
set up with all of our information right there and have conversations with possible
employee’s right there. We need to make sure we hand out plenty of information about
the company so they leave with an idea of what we can do for them.
Campus Recruitment In addition to the job fairs, recruiting on campus can be in many forms. We can
reach people by helping clubs on campus with events. By creating a presence on the
campus we become a place the students think about when looking for employment. We
can also use these opportunities to advertise our restaurant and employment
opportunities. This can be especially helpful with students that have a similar major to
our line of work. Community service, advertising, and job searching go hand in hand;
creating a better image for us overall.
Facebook Our Facebook page many also be a good place to reach out to people. We could
occasionally post Facebook statuses and updates about what positions we are seeking to
fill. Creating a tab on our home page could draw people to a simple application process.
The page can also show our company’s culture, which we can use to grab people’s
attention and make them want to work for us.
Twitter Twitter is another good way to reach people. Similar to Facebook’s status updates,
we can post about our job search. We can include a link to our online application as well
as ways of contacting us. We can also ask employees, parent company or sister
restaurants to retweet this to extend our networks reach. We may end up interviewing
someone who was originally looking to apply at Luxe Burger.
Current Job Application Process Our Current process of selecting candidates if through an online application
system called GulpFish. GulpFish is a jobseeker website similar to Monster.com. When
you sign up, you fill out all of your contact information and professional history. This
includes your name, phone number, email, past jobs and any certifications you hold
within the industry you are looking for work in. In order to enhance your profile, you can
also include a bio, photo, video bio and resume.
When applying for specific jobs, you upload a cover letter, resume and attach an
online portfolio if available. A few short answer questions are available, but it is a
relatively short application.
Advertisements for Hiring
Flyer/Newsprint Ad
POSITION: DISHWASHER
EXPERIENCE: PREFERRED
CONTACT: HARRY’S BURGER & BAR
121 North Main Street
Providence, RI 02903
(401) 228-7437
Facebook Ad
Help Wanted
Job Offered:
Head Server
Qualifications:
High School Diploma
TIPS Alcohol or ServSafe Alcohol Certified;
ServSafe Sanitation Certified
Must Speak English, Second Language: Spanish
Preferred
Must be able to lift at least 50 lbs and stand for 8 to
10 hrs at a time
Please Contact:
Harry’s Bar & Burger
Craig’s List Advertisement
Interview Questions
PHONE INTERVIEW
The first interview conducted for a potential employee is phone interview. This
type of interview, performed by the employer, will help to gather a general
backbone of the person without having to bring the candidate in for a formal
interview. The job chosen for this section is the job offer of Dishwasher. A few
of the questions asked are as follows:
o Describe your experience, if you have any, washing dishes, glassware,
silverware, etc.
o Do you have an effective method you have used or developed in your job
experience? And how would you utilize that in this establishment?
o Have you had any experiences where others have tested your patience, and
how did you address the situation?
o Tell me about a time where you have been self-motivated to finish a task
given to you.
o Have you found that your personal connections with your coworkers has
gotten in the way or helped you be successful in the workplace?
GROUP INTERVIEW
The second interview conducted for a potential employee is a group interview.
The job chosen for this section is the job offer for the position of Head Server. In
this setting, the employer can get a better idea of how each potential employee
can communicate and or relate to others. Some questions are as follows:
o What drives you to be in the food and beverage industry?
o Share your most memorable dining experience.
o What do you like to do in your free time?
o Tell us about your worst experience in the workplace, and how you
addressed it.
o What do you find makes you stand out in the workplace?
ONE-ON-ONE INTERVIEW
The third and final interview conducted for a potential employee is a one-on-one
interview; the employer performs this. The job position questions being
demonstrated in this interview setting is Assistant Manager. For this job, a one-
on-one interview is most crucial as the final step due to how the applicant is
dressed and displays professionalism. A few of the questions are as follows:
o What is the most daring thing you have accomplished in your life?
o If you could change one thing about your current or a past position in the
company you work for what would it be?
o What experiences that separate you from other candidates qualify you for
this job?
o What can I look forward to you contributing to the team?
o If you were any one of our burgers, which one would you be?
Orientation Program
NEW HIRE INFORMATION
Each of the new employees will be asked to attend one day of orientation. This
orientation will take place at Harry’s Bar & Burger restaurant; on a Monday
before the restaurant begins its operations. During this time, each employee will
get to know a few of the current staff members as well as learn about the
establishment they will be working for. Also, the new hires will be required to fill
out paperwork needed to complete their employee status, as well as receive and or
change working hours. They will also receive information regarding attire, what
is expected of them while they are working, and receive their uniforms.
ORIENTATION SCHEDULE
Monday, July 28, 2014
8:00am-8:30am
o Icebreakers: different activities that each new hire will have to perform
with others in groups. This will help loosen everyone up and get to
know the team better.
8:30am-9:00am
o History of Harry’s Bar & Burger: the leaders of the orientation will
give a brief back story of how the establishment began, how they got
there, etc.; there will be a time for people to ask questions about the
restaurant itself.
9:00am-9:30am
o Tour of the establishment: during this time, the orientation group will
go on a brief tour of the layout of the restaurant; i.e. where they can
park, where all the products are, etc.
9:30am-10:00am
o Tasting and discussion of menu: the new hires will be able to taste a
few of the popular menu items as well as go over the menu itself
including the allergens and the daily specials.
10:00am-10:30am
o Group divisions
o Servers with wait staff: the wait staff will go on a brief tour of
the storage, and how to address opening and closing jobs.
o Kitchen with Head Chef: the kitchen staff will go on a brief
tour of the kitchen in detail, as well as address different
opening and closing duties.
10:30am-11:15am
o New employee paperwork: new hires will be required to fill out their
W-2s as well as any other necessary paperwork.
o Uniform distribution: new hires will receive proper instruction on
what can be worn to work and other “dos and don’ts”.
11:15pm-Noon
o What to look forward to, final notes on professionalism: the orientation
staff will quickly close the meeting with any final comments on what to
expect while working in the establishment.
o Closing icebreaker
o Distribution of Schedules
o Dismissal: everyone is allowed to go home.
Training Manual
DISWASHER JOB RESPONSIBILITIES AND GUIDELINE
To make sure that every dish, pan, silverware, glass, pot, cooking utensils, etc. are
clean before it goes into the kitchen for storage and or out to our guests.
To make sure the dishwashing machine and sinks are running appropriately
without problems or incorrect water temperatures.
To make sure that the appropriate soaps and sanitizers are being used to clean the
counters, walls, and floors in and around the dishwashing area.
To make sure the floors and walkways into and out of the dishwashing area and
kitchen are clean and clear of any hazards.
As a dishwasher, you are able to complete your role without delay, difficulty, or
interruptions of other staff members’ daily jobs.
HOW TO PROPERLY CLEAN DISHES
Make sure that the machine is on and running before sending dishes through by
checking the soap and sanitizer levels are full.
Check if all parts inside the dishwasher are placed and locked into position before
starting the process of cleaning dishes.
The machine temperature should be between 140 to 150 degrees Fahrenheit.
Grab a rack for the dishes and put on top of the counter, under the water hose,
over the waste catch sink.
Stack the dishes in the dish racks, but do not stack them on top of each other, and
make sure there is enough space, about 1 inch in between each, to allow water to
pass between.
Spray the dishes with the water hose, getting rid of all the food debris.
Push the dish rack into the machine, the machine will pull the rack through the
rest of the way.
Once the rack comes through the other side of the machine, allow the rack to sit
for about one to two minutes before touching the dishes.
Make sure the dishes are clean, then, with, clean washed hands, take the dishes
out of the rack and stack appropriately on a drying rack located in the
dishwashing area.
Repeat until all the dishes are clean.
Evaluation Tool
Training Session Performance Review: Dishwasher Employees
PERFORMANCE RATINGS
5- EXCELLENT –performance meets and exceeds what is expected
4- GOOD –performance meets expectations
3- SATISFACTORY –performance meets expectations, employee knows how to
properly work equipment without supervision
2- NEEDS WORK –performance is lacking, employee needs more training
1- UNSATISFACTORY –performance is constantly lacking, employee shows little to
know knowledge of what is required
1. EMPLOYEE ATTITUDE-demonstrates appropriate relations to others in the
workplace, has an overall satisfactory presence while working.
SCORE:____
2. PROPERLY OPERATES MACHINERY-demonstrates appropriate operations of
machinery in a safe manner.
SCORE:____
3. KNOWLEDGE OF EQUIPMENT-demonstrates knowledge in how to operate
machinery consistently and effectively.
SCORE:____
4. PROPER EXECUTION OF MACHINE WASH-properly rinses food debris from
dishes before running them through the machine.
SCORE:____
5. CLEANLINESS-properly assesses dishes after they come out of the machine to make
sure they are clean and safe before being used by kitchen staff and guests.
SCORE:____
6. EMPLOYEE SAFETY-demonstrates awareness of what is going on around
themselves to ensure their own safety as well as those around them.
Drew, Gagala, Giampietro 29
SCORE:____
7. EMPLOYEE TIME MANAGEMENT-demonstrates knowledge of what is needed
by kitchen staff and properly executes job in a timely manner during high peak and
low peak hours of the establishment.
SCORE:____
8. PERSONAL APPEARANCE-employee comes to work in visibly clean appearance
and on time.
SCORE:____
ADDITIONAL COMMENTS
STRENGTHS:
AREAS THAT NEED IMPROVEMENT:
Drew, Gagala, Giampietro 30
Works Cited
"Harry's Bar & Burger." Facebook. N.p., n.d. Web. 20 Apr. 2014.
"Harry's Bar & Burger." Yelp- Providence- Neighborhood- College Hill. N.p., n.d. Web. 29 Apr.
2014.
"I Can Has Baby Cheeseburger?" The Anchor. N.p., 23 Oct. 2012. Web. 05 May 2014.
"Welcome to Harry's Bar & Burger." Harry's Bar & Burger, Providence RI. N.p., n.d. Web. 24 Apr.
2014.