the relationship between customer satisfaction and loyalty cross-industry differences

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. The relationship between customer satisfaction and loyalty: Cross-industry differences Gronholdt, Lars;Martensen, Anne;Kristensen, Kai Total Quality Management; Jul 2000; 11, 4-6; ABI/INFORM Research pg. S509

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(Gronholdt, Martensen & Kristensen 2000)

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

The relationship between customer satisfaction and loyalty: Cross-industry differencesGronholdt, Lars;Martensen, Anne;Kristensen, Kai

Total Quality Management; Jul 2000; 11, 4-6; ABI/INFORM Researchpg. S509
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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