the recruiting and selection process: the selection process video 3
TRANSCRIPT
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The Recruiting and Selection Process:The Selection Process
Video 3
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Application and Resumes
Phone Interview
In Person Interview
Reference Checks
ClassroomObservation
SCR
Application and resumes
Phone interview
In person interview
Reference
Classroom Observations
SCR
check
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Job specifications
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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Service Orientation — Actively looking for ways to help people.Speaking — Talking to others to convey information effectively.Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Coordination — Adjusting actions in relation to others' actions.Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.Reading Comprehension — Understanding written sentences and paragraphs in work related documents.Time Management — Managing one's own time and the time of others.Oral Expression — The ability to communicate information and ideas in speaking so others will understand.Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Speech Clarity — The ability to speak clearly so others can understand you.Speech Recognition — The ability to identify and understand the speech of another person.Written Comprehension — The ability to read and understand information and ideas presented in writing.Written Expression — The ability to communicate information and ideas in writing so others will understand.Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).Selective Attention — The ability to concentrate on a task over a period of time without being distracted. Education - High School diploma or equivalentExperience - Substantial experience working with children under the age of 13Age - Must be at least 18 years of ageClearance - Must be cleared by the Statewide Central RegisterTraining - Must be willing and able to complete a minimum of 30 hours of training a year.
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Using a selection process based on
these specifications will in ensure that
we are hiring people that can be
successful in the position.
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check
Application and resumes
Phone interview
In person interview
Reference
Classroom Observations
SCR
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Specifications
Application & resumes
Phone interview
In Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service
Psychology
Education and Training
English Language
Monitoring
Service Orientation
Speaking
Critical Thinking
Social Perceptiveness
Active Listening
Coordination
Judgment & Dec. Making
Reading Comprehension
Time Management
Oral Expression
Problem Sensitivity
Speech Clarity
Speech recognition
Written comprehension
Written expression
Information ordering
Selective attention
Education
Experience
Age
SCR
Training
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Application & resumes
Phone interview
In Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service
Psychology
Education and Training
English Language
Monitoring
Service Orientation
Speaking
Critical Thinking
Social Perceptiveness
Active Listening
Coordination
Judgment & Dec. Making
Reading Comprehension
Time Management
Oral Expression
Problem Sensitivity
Speech Clarity
Speech recognition
Written comprehension
Written expression
Information ordering
Selective attention
Education
Experience
Age
SCR
Training
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Application &
resumesPhone
interviewIn Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service Psychology
Education and Training English Language
Monitoring Service Orientation
Speaking X Critical Thinking
Social Perceptiveness Active Listening
Coordination Judgment & Dec. Making Reading Comprehension
Time Management Oral Expression
Problem Sensitivity Speech Clarity X
Speech recognition Written comprehension
Written expression Information ordering
Selective attention Education Experience
Age SCR
Training
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Application &
resumesPhone
interviewIn Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service Psychology
Education and Training English Language
Monitoring Service Orientation
Speaking X Critical Thinking
Social Perceptiveness Active Listening
Coordination Judgment & Dec. Making Reading Comprehension
Time Management Oral Expression
Problem Sensitivity Speech Clarity
Speech recognition X Written comprehension
Written expression Information ordering
Selective attention Education X Experience X
Age X SCR
Training
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Application &
resumesPhone
interviewIn Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service Psychology
Education and Training English Language
Monitoring Service Orientation
Speaking X Critical Thinking
Social Perceptiveness Active Listening
Coordination Judgment & Dec. Making Reading Comprehension
Time Management Oral Expression
Problem Sensitivity Speech Clarity X
Speech recognition Written comprehension
Written expression Information ordering
Selective attention Education X Experience X
Age X SCR X
Training
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Application &
resumesPhone
interviewIn Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service Psychology
Education and Training English Language X
Monitoring Service Orientation
Speaking X Critical Thinking
Social Perceptiveness Active Listening
Coordination Judgment & Dec. Making Reading Comprehension
Time Management Oral Expression
Problem Sensitivity Speech Clarity X
Speech recognition Written comprehension
Written expression X Information ordering
Selective attention Education X Experience X
Age X SCR X
Training X
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Application &
resumesPhone
interviewIn Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service X Psychology X
Education and Training X English Language X
Monitoring X Service Orientation
Speaking X Critical Thinking
Social Perceptiveness X Active Listening X
Coordination X Judgment & Dec. Making X Reading Comprehension X
Time Management X Oral Expression X
Problem Sensitivity X Speech Clarity X
Speech recognition Written comprehension
Written expression X Information ordering X
Selective attention X Education X Experience X
Age X SCR X
Training X
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Application &
resumesPhone
interviewIn Person Interview
Reference Check
Classroom observation SCR
Customer & Pers. Service X Psychology X
Education and Training X X English Language X
Monitoring X X Service Orientation
Speaking X Critical Thinking
Social Perceptiveness X Active Listening X
Coordination X Judgment & Dec. Making X X Reading Comprehension X
Time Management X X Oral Expression X
Problem Sensitivity X
Speech Clarity X
Speech recognition
Written comprehension Written expression X
Information ordering X Selective attention X
Education X Experience X
Age X SCR X
Training X
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Tools for success in selection process
Application Blank
Phone Interview Form
In Person Interview Form
Classroom Observation Form
Reference Check Form
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Keys to Interview Success
Be prepared
Standardize the process
Use behavior based questions
Use a rating system
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Traditional question:
This is job requires a lot of time management. Will you be able to properly care for the children and complete additional tasks?
Behavior based question:
Tell me about a time when you had to manage your time.
TIME MANAGEMENT
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Behavior based question
Based on behaviorRelated to the KSAOs you are looking forBe open ended
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Making the selection
Application & resumes Phone
interview In Person Interview Reference
Check Classroom observation SCR
Adam Yes Yes 60 Yes Yes Yes
Betty Yes Yes 62 Yes Yes Yes
Caleb Yes No
Dana Yes Yes 55 Yes Yes Yes
Evan Yes Yes 30 No
Fran Yes Yes 56 Yes Yes Yes
Gabby Yes Yes 37 Yes Yes No
Helen No
Isaac Yes No
Jacky Yes Yes 46 Yes No
Kate Yes Yes 36 No
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Making the selection
Application & resumes Phone
interview In Person Interview Referenc
e Check Classroom observation SCR Total
Adam 5 10 60 3 4 Yes 82
Betty 5 10 62 3 5 Yes 85
Caleb 3 5
Dana 5 8 55 2 4 Yes 74
Evan 4 7 30 0
Fran 3 6 56 3 4 Yes 72
Gabby 5 5 37 3 3 No
Helen 5
Isaac 4 3
Jacky 3 7 46 2 0
Kate 5 8 36 0
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Your assignments:
•Map out your selection process
•Develop a list of behavior based questions
[email protected] line: Assignment 3
•Post a comment or question about this video and be sure to respond to at least one other comment or question.
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Resources
Heneman, Herbert, and Timothy Judge. Staffing Organizations. Middleton, WI: McGraw-Hill Higher Education, 2009. Web.
O*Net Online. U.S. Department Of Labor, n.d. Web. <http://www.onetonline.org/>.
SHRM. Society For Human Resource Management, n.d. Web. <http://www.shrm.org>.