the real world of robotics process automation (rpa)
TRANSCRIPT
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The Real World of RPA
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THE ERA OF DIGITAL LABOR IS HERE#VirtualWorkforce
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PEOPLE BASED SERVICES WILL NEVER BE THE SAME
Pioneers1990s
F&A, HRLift & Shift
OffshoreEarly 2000sBack Office
Labor Arbitrage
OpexMid 2000sMiddle Office
FTE + Gainshare
Insight2010s
Cross Office Industry Focus
On-DemandToday
Technology EnabledAutomated
à à à à
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THERE ARE OPPORTUNITIES FOR CHALLENGERS
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AND FOR TRANSFORMATION OF ESTABLISHED BUSINESSES
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Accelerated byFRICTIONLESS
automation
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SHOULD YOU BUY DIGITAL LABORLike a software product?
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We live in an as-a-service economy
VIRTUAL WORKERS ARE A RESOURCE
Shouldn’t you consume them as a service?
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BusinessFunctions
TeamsorDepartments
BusinessSystems
BusinessProcesses
The Virtual Workforce
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Schedule
Trigger
Virtual Workforce Existing Systems
Request
Secure DB
Portal
Automation Engine Virtual Worker
Virtual Worker
Virtual Worker
Structured Input
How it works
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Schedule
Trigger
Virtual Workforce Existing Systems
Request
Structured Input
How it works
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Execute Existing SystemsTranslate, Structure, Learn
OCR & ICR
Cognitive Processing
Mobile & Voice
Semi-Structured or Unstructured
Information
Translate, Structure, Learn
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Use Cases
Data Migration & Management e.g. Legacy System
Integration / Transition / M&A
Back Office & Clericale.g. Administration &
Reporting
IT Support e.g. Service Desk, System
Administration, App Management
End to End i.e. Connecting Process
Islands
Front Office e.g. Customer Support &
Service Desk
Service Digitisationi.e. Self Service & Channel
Shift
Business Optimisation
IT Optimisation Strategic Change
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e.g.F&A,HR,Payroll,
Adminisration
e.g.CustomerService,
ContactCentreOperations
e.g.SystemAdministration,InfrastructureDB&App.
Management
e.g.ITServiceDesk,IncidentManagement,
FirstLineSupport(L1)
Back Office
Front Office
Business
IT
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Back Office
Front Office
Business
IT
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Back Office
Front Office
Business
IT
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Robotic Process Automation with the Virtual Workforce®