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The Qualification Pathways 2017 Passenger Cars After-Sales Technical and non-Technical Sales and Management  November 2016

 

 

 

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© MBAuP Training Academy 

v.1 21/11/2016 

 

  

 

 

 

 

 

 

 

 

The Qualification Pathways 2017 Passenger Cars After-Sales Technical Training  November 2016

 

 

 

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For Competence in Service The Qualification Pathways The job profiles at Mercedes-Benz are an acknowledged concept for ensuring our competence in the service operation. Fast, targeted and therefore economical and customer-oriented services are ensured by the qualified and certified workshop specialists. To support these key functions in the service operation, the MBAuP Training Academy has created individually tailored qualification pathways for the individual job profiles. This brochure describes the qualification pathways for the qualified job profiles: • Apprentice • Maintenance Technician • System Technician Drivetrain • System Technician Chassis • System Technician Comfort and Passive Safety / Telecommunications • Diagnosis Technician • Service Advisor. The presentation shows the logical sequence of the individual training modules. MB Maintenance Technician Initial Test (T0681E): The qualifications begin with a qualifications check. Individual qualification requirements can thus be defined for the employees. Only the training courses recommended following the test must be completed for the qualification in a job profile. The qualification in a job profile can therefore ideally even be proven without any training.

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Qualification Pathways for the Workshop

Qualified Job Profiles

Maintenance Technician

Certified Diagnosis Technician

Certified Job Profile

Qualified Job Profile

System Technician Comfort & Passive Safety

Telecommunication

System Technician Drivetrain

System Technician Chassis

Apprentice

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Education Types and Training levels Education All target groups must complete clearly defined qualification measures which provide them with the necessary competence to fulfil the minimum requirements of a job profile while on the job.

Further Education Employee competence must be expanded in order to stay up-to-date with changing products and customer demands.

Go (basic training) Go training provides you with basic knowledge of various topics related to sales and service. Service training covers product launches or introductions for the vehicle systems, basic information on electrical systems, electronics, chassis, and occupational safety, as well as operation and structural design of systems. Sales training primarily focuses on sales staff instruction.

Run (advanced training) Run training can be selected if you already have an assigned scope of tasks and job experience or if overall system or product knowledge is required. Run trainings are mainly application-oriented. You will work intensively with the system or product and the main focus is on communicating detailed knowledge and skills.

Fly (specialist training) Fly training builds on the knowledge acquired in Run training. You select this training course if you wish to keep up-to-date on your skills or would like to expand them. Fly training often includes an intensive exchange of experience based on current practical cases.

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Passenger Cars Apprentice

YEAR 1 (online training only) S0004E-AU.P (e-Training) Welcome to Daimler

T1140E (CBTonline) Automotive Fundamentals 1B

T0652E (CBTonline) Wheels & Tyres 1

T0765E (CBTonline) Vehicle Identification

T0725E (CBTonline) Automotive Fundamentals 2A

T0653E (CBTonline) Wheels & Tyres 2

T0654E (CBTonline) WISnet

T0664E (CBTonline) Fundamentals Service

T0654E (CBTonline) Wheels & Tyres 3

T0724E (CBtonline) Automotive Fundamentals 1

T0674E (CBTonline) Combustion Engines

T0628E (CBTonline) Fundamentals Electrics

T0655E (CBTonline) EPCnet

YEAR 2 T0662E (CBTonline) Alternative Drive 1

P0019F-AU.PTL (2 days) WIS/ASRA

T0103E-AU.PTL (e-Training) Alternative Drives. High-Voltage Systems in Motor Vehicles

T0177F-AU.P (2 days) Xentry Kit & Star Diagnosis Level I

T0213F-AU.P (e-Training) Mercedes-Benz Product Technology. Maintenance & Service

T0307F-AU.P (2 days) Vehicle Alignment

T0216F-AU.P (1 day) Mercedes-Benz Maintenance Service

YEAR 3 T0219F-AU.P (2 days) Electrical I

T0788F-AU.P (2 days) Wiring harness repair-Basic

T0220F-AU.P (2 days) Electrical II

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Passenger Cars Maintenance Technician EDUCATION (11 days)

T0213F-AU.P (e-Training) Mercedes-Benz Product Technology. Maintenance & Service

T0216F-AU.P (1 day) Mercedes-Benz Maintenance Service

T0177F-AU.P (2 days) Xentry Kit & Star Diagnosis Level I

P0019F-AU.PTL (2 days) WIS/ASRA

T0219F-AU.P (2 days) Electrical I

T0220F-AU.P (2 days) Electrical II

   

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HYBRID AND ELECTRIC VEHICLE QUALIFICATION (4 days) T0103E-AU.PTL (e-Training) Alternative Drives. High-Voltage Systems in Motor Vehicles

T1624F-AU.P (2 days) High-Voltage Product Qualification (up to year model 2017)

T1192F-AU.P (1 day) Alternative Drives. Manual disconnect on the HV-On Board Electrical System and HV Testing

T0001F-AU.PTL (1 day) High-Voltage Qualification for Motor Vehicles

T1481E-AU.P (AKUBIS®) Market launch E-Class PLUG-IN HYBRID Model Series 213 - BASIC

T1482E-AU.P (AKUBIS®) Market launch E-Class PLUG-IN HYBRID Model Series 213 - ADVANCED

   

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Passenger Cars System Technician Drivetrain EDUCATION (14 days)

T0445E-AU.P (e-Training) Fundamentals of SD Connect with On-Board electrics

T1005F-AU.P (4 days) Gasoline & Diesel Engines. Diagnosis & Repair

T1003F-AU.P (2 days) Gasoline Engines M270, M274, M276 and M278

T0514F-AU.P (2 days) On-Board Electrical and Bus Systems

T1004F-AU.P (2 days) Diesel Engines OM651 and OM642

T0004F-AU.PTL (4 days) Diagnosis Strategy I

T0081E-AU.P (e-Training) Current CDI Engines T0841E-AU.P (e-Training) 6-/8-Cylinder Gasoline Engines. M276/M278 T0873E-AU.P (e-Training) 4-Cylinder Gasoline Engines. M270/M274

 FURTHER EDUCATION (9 days) T0888E-AU.P (e-Training) 9-Speed Automatic Transmission (725.0)

T1036F-AU.P (2 days) 9-Speed Automatic Transmission (725.0)

T1071F-AU.P (2 days) Gasoline Engines. M177 and M178. Diagnosis and repair

T1621E-AU.P (e-Training) Diesel Engine OM654 and OM656

T1510F-AU.P (2 days) Diesel engines. OM654. Diagnosis and Repair

T0788F-AU.P (2 days) Wiring harness repair-Basic

T0773F-AU.P (1 day) AMG Engine M133

   

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Passenger Cars System Technician Chassis EDUCATION (12 days)

T0445E-AU.P (e-Training) Fundamentals of SD Connect with On-Board electrics

T0076E-AU.P (e-Training) Brake Control and Active Driving Assistance Systems.

T0514F-AU.P (2 days) On-Board Electrical and Bus Systems

T0344F-AU.P (2 days) Brake Control and Active Driving Assistance Systems. Diagnosis and Repair

T0004F-AU.PTL (4 days) Diagnosis Strategy I T0307F-AU.P (2 days)

Vehicle Alignment

T0258F-AU.P (2 days) Suspension Systems. Diagnosis and Repair

 FURTHER EDUCATION (2 days)

T0788F-AU.P (2 days) Wiring harness repair-Basic

    

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Passenger Cars System Technician Comfort and Passive Safety / Telecommunication EDUCATION (15 days)

T0445E-AU.P (e-Training) Fundamentals of SD Connect with On-Board electrics

T1124F-AU.P (2 days) Comfort and Climate Control Systems • Drive Authorization Systems • Operation, Diagnosis and Repair

T1273E-AU.P (e-Training) Telematics. Comfort. Diagnosing Telematics and Comfort Systems

T0514F-AU.P (2 days) On-Board Electrical and Bus Systems

T1269F-AU.P (2 days) Telematics. Operation and Function of Current Telecommunication Systems

T1518F-AU.P (2 days) Telematics• Diagnosis on telematics and comfort systems

T0004F-AU.PTL (4 days) Diagnosis Strategy I

T0819F-AU.P (2 days) Air Conditioning Systems and Auxiliary Heaters. Emphasis on the S-Class (W/V222), A-Class and B-Class

T1354F-AU.P (1 day) Supplemental Restraint Systems • Restraint, Knee, Airbag and Safety Systems

FURTHER EDUCATION (4 days) T0788F-AU.P (2 days) Wiring harness repair-Basic

T1516F-AU.P (2 days) Telematics. E-Class Model Series 213. Innovations

   

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Passenger Cars Diagnosis Technician EDUCATION (16 days)

T1012F-AU.P (1 day) Initial test

T0005F-AU.P (4 days) Diagnostic Strategy 2

T1016F-AU.P (1 day) Mercedes-Benz Certified Diagnosis Technician. Test

T1278F-AU.P (4 days) Telecommunications and Comfort Systems

T0981F-AU.P (4 days) Drivetrain

T1015F-AU.P (2 days) Test preparation

FURTHER EDUCATION (2 days) 

T1617F-AU.P (2 days) E-Class Model Series 213

    

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Passenger Cars Technical Training for Service Advisors FURTHER EDUCATION (4 days)

T1158F-AU.T (2 days) Overall Vehicle - Basic Knowledge for Advisors without Technical Qualification - Go

T1592F-AU.P (2 days) Innovations and customer contact• Intelligent Drive, Telematics, e-Mobility for Service Advisors -Module 1-

 

   

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The Qualification Pathways 2017 Passenger Cars After-Sales Non-Technical Training  

November 2016

 

 

 

 

1   

For Competence in Service The Qualification Pathways The job profiles at Mercedes-Benz are an acknowledged concept for ensuring our competence in the service operation. Fast, targeted and therefore economical and customer-oriented services are ensured by the qualified and certified workshop specialists. To support these key functions in the service operation, the MBAuP Training Academy has created individually tailored qualification pathways for the individual job profiles. This brochure describes the qualification pathways for the qualified job profiles: • Service Advisor • Parts/Accessories Salesperson. • Workshop Controller. The presentation shows the logical sequence of the individual training modules.

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Education Types and Training levels Education All target groups must complete clearly defined qualification measures which provide them with the necessary competence to fulfil the minimum requirements of a job profile while on the job.

Further Education Employee competence must be expanded in order to stay up-to-date with changing products and customer demands.

Go (basic training) Go training provides you with basic knowledge of various topics related to sales and service. Service training covers product launches or introductions for the vehicle systems, basic information on electrical systems, electronics, chassis, and occupational safety, as well as operation and structural design of systems. Sales training primarily focuses on sales staff instruction.

Run (advanced training) Run training can be selected if you already have an assigned scope of tasks and job experience or if overall system or product knowledge is required. Run trainings are mainly application-oriented. You will work intensively with the system or product and the main focus is on communicating detailed knowledge and skills.

Fly (specialist training) Fly training builds on the knowledge acquired in Run training. You select this training course if you wish to keep up-to-date on your skills or would like to expand them. Fly training often includes an intensive exchange of experience based on current practical cases.

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Passenger Cars Service Advisor EDUCATION (20 days)

V0023F-AU.SE (2 days) Service and Parts Managers Mentor Training for CSA, CSAT and C-Parts Certifications

V0058E-AU.SE (online) Initial Assessment PC & Van

V0068F-AU.PT4 (2 days) Final test and Certification Role Simulation

V0060F-AU.SE4 (4 days) Certified Service Advisor –The Service Advisor as a Key Figure – Module 1

V0061F-AU.SE4 (4 days) Certified Service Advisor – Realizing Cross Selling Potentials – Module 2 V0062F-AU.SE4 (2 days) Certified Service Advisor – Self Management and Teamwork – Module 3 V0064F-AU.PT4 (1 day) Certified Service Advisor - Brand Positioning and Competition in Service – Module 4 V0065F-AU.PT4 (3 days) Certified Service Advisor – Selling Service Products and Parts – Module 5 V0066E-AU.SE (online) Certified Service Advisor - Warranty, Goodwill & Legal Fundamentals (E-Learning) – Module 6 V0067F-AU.SE4 (4 days) Certified Service Advisor – Convincing Communication Skills in Challenging Situations – Module 7

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Passenger Cars Parts/Accessories Salesperson

EDUCATION

V0023F-AU.SE (2 days) Service and Parts Managers Mentor Training for CSA, CSAT and C-Parts Certifications

V0102F-AU.P (3 days) C-Parts Module 1 - Success in the Role as Parts and Accessories Salesperson

V0107F-AU.P (2 days) Final test and certification

V0103F-AU.P (3 days) C-Parts Module 2 - Improving Sales through Teamwork

V0104F-AU.P (3 days) C-Parts Module 3 - Successful Argumentation for Parts and Accessories V0105F-AU.P (online) Warranty, Goodwill and Legal Fundamentals. Module 4 V0106F-AU.P (3 days) C-Parts Module 5 - Improving Customer Contact on the Telephone

FURTHER EDUCATION

V0099F-AU.PTL (3 days) Competence in Trade Parts Customer Contact

   

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Passenger Cars Workshop Controller EDUCATION

X0010F-AU.SE (2 days) WC - Module 1 - Operational Control

X0019F-AU.SE (2 days) WC - Module 2 - Leading the Workshop Team

  

   

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The Qualification Pathways 2016 Passenger Cars Sales and Management Training  

November 2016

 

 

 

 

1   

For Competence in Retail The Qualification Pathways The job profiles at Mercedes-Benz are an acknowledged concept for ensuring our competence in the retail operation. Fast, targeted and therefore economical and customer-oriented services are ensured by the qualified and certified dealer specialists. To support these key functions in the retail operation, the MBAuP Training Academy has created individually tailored qualification pathways for the individual job profiles. This brochure describes the qualification pathways for the qualified job profiles: • Certified Sales Cadet/Consultant • Certified Manager in Retail. The presentation shows the logical sequence of the individual training modules.

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Education Types and Training levels Education All target groups must complete clearly defined qualification measures which provide them with the necessary competence to fulfil the minimum requirements of a job profile while on the job.

Further Education Employee competence must be expanded in order to stay up-to-date with changing products and customer demands.

Go (basic training) Go training provides you with basic knowledge of various topics related to sales and service. Service training covers product launches or introductions for the vehicle systems, basic information on electrical systems, electronics, chassis, and occupational safety, as well as operation and structural design of systems. Sales training primarily focuses on sales staff instruction.

Run (advanced training) Run training can be selected if you already have an assigned scope of tasks and job experience or if overall system or product knowledge is required. Run trainings are mainly application-oriented. You will work intensively with the system or product and the main focus is on communicating detailed knowledge and skills.

Fly (specialist training) Fly training builds on the knowledge acquired in Run training. You select this training course if you wish to keep up-to-date on your skills or would like to expand them. Fly training often includes an intensive exchange of experience based on current practical cases.

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Passenger Cars C-Sales

BASIC QUALIFICATION FOR SALES CADETS AND CONSULTANTS (11 days)

S0072F-AU.P (2 days) C-Sales Kickoff for Sales Managers

S0116F-AU.P (2 days) Welcome to Mercedes (Module 1)

S0117F-AU.P (3 days) Effective Execution of Sales Process. (Module 2) S0118F-AU.P (2 days) Products & Competitors (Module 3) S0119F-AU.P (1 day) Finance, Leasing and Business Services (Module 4) S0120F-AU.P (2 days) Active Customer Contact & Retention (Module 5) S0121F-AU.P (1 day) Practical Application (Module 6) S0078F-AU.P (1 day) Final certification

X3022F-AU.P (3 days) C-Sales Fast-Track for experienced Sales Consultants

   

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Passenger Cars FURTHER EDUCATION FOR SALES CONSULTANTS. SALES SKILLS

S0249F-AU.P (2 days) Price negotiation. Successful price negotiation in sales

 

   

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Passenger Cars FURTHER EDUCATION FOR SALES CONSULTANTS. PRODUCT KNOWLEDGE

S0492E-AU.P Market Launch. E-Class All-Terrain. Go

XXXXXF-AU.P (0,5 days) 2017 Q1 Product Roadshow

S0440E-AU.P Market Launch. E-Class Coupé and GLA FL X156. AKUBIS® direct sales. Go

XXXXXF-AU.P (0,5 days) 2017 Q3 Product Roadshow

S0496E-AU.P Market Launch. AMG GT R & GT Roadster. AKUBIS® direct sales. Go

S0438E-AU.P Product Expertise. New Features and Modifications NTG 5.X 2016 S0437E-AU.P Product Expertise. Intelligent Drive 2016 S0491E-AU.P Market launch. S-Class Facelift W/V/X 222 S0494E-AU.P Market launch. E-Class Cabriolet A238. AKUBIS® direct sales. Go S0456E-AU.P Best Customer Experience. Our customers want the best possible experience AKUBIS® direct sales. Go

   

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Passenger Cars C-Management

EDUCATION (14,5 days)

M0037F-AU (2 days) Leading the way to business success through maximum customer satisfaction. Kickoff M0006F-AU (2 days) From Strategy to Goal (Module 2) M0007F-AU (2 days) Maximizing Market Exploitation (Module 3) M0008F-AU (2 days) Management with indicators in Sales (Module 4a) M0039F-AU (2 days) Management with indicators in After-Sales (Module 4b) M0038F-AU (2 days) Process Management in Sales (Module 5a) M0040F-AU (2 days) Process Management in After-Sales (Module 5b) M0009F-AU (2 days) Employee Management via Leadership (Module 6) M0010F-AU (2 days) Recruiting and Developing Employees (Module 7) M0070F-AU (0,5 days) Final certification