the punjab masstransit authority no1 to rfp.pdf · 3. in case operator is ready after the deadline...

The Punjab Masstransit Authority

MINUTES OF CLARIFICATION MEETING

Agenda TENDER FOR PROCUREMENT, OPERATIONS AND MAINTENANCE OF METRO

BUSES FOR LAHORE METROBUS SYSTEM (GAJUMATTA TO SHAHDARA)

Date: 06-07-2019

Venue Control Centre Lahore Punjab Metrobus Authority

Chair: Mr. Ozair Shah, General Manager Operations

,PMA.

List of Participants:

1. Ms. Nabila Javed, Secretary, PMA

2. Mr. Rizwan Aziz, Manager Operations (Technical), PMA

3. Ms. Anna Mumtaz, Assistant Manager (F&A), PMA

4. Mr. Adil Dyal, Assistant Manager (Operations), PMA

5. Mr. Abdur Rehman, COO, M/s Veda Transit Solution.

6. Mr. Abu Bakar Rashaid , PAE, M/s VPL Limited.

7. Mr. Adnan Qayyum, HOD- Bus Div, Foton Jv AutoPak (Pvt.) Ltd

8. Mr. Malik Alee, Master Motors

9. Mr. Arshad Bajwa, HOD, VPL

10. Mr. Yemen, Principal Officer, M/s Platform Tourizm

11. Mr. Hasnain Mian, Manager, M/s Platform Tourizm

12. Mr. Adil Noman, Director, Universal Auto Engineering

13. Mr. Khurram Mirza, GM, M/s Daewoo Pakistan

DECISIONS / DISCUSSIONS

The meeting started at 1100 hours. The General Manager Operations, PMA formally welcomed the

participants and started the meeting with recitation of Holy Quran. A presentation was then given

highlighting core Tender features. Question and Answer session was conducted afterwards including

the queries sent earlier by prospective bidders. Detailed Minutes of Meeting are attached as Annex

A. The list of participants is attached as Annex B. The meeting ended at 0400 Hours with a note of

“Thanks”

ANNEX- A

Sr. No QUERIES / COMMENTS PMA'S RESPONSE

A M/s Daewoo Pakistan

1. RFP

1.1. Tender Reserve Price

The Reserve Price for this Tender is PKR 310/- Per Kilometer

excluding Sales Tax on Services

1. Kindly share the cost breakdown of the reserve price of PKR 310 /

Km

Request denied. Please note that Reserve Price for this Tender is

revised and reflected in Addendum No 1.

2. Definition RFP

3.20 “VC/Venture Capitalist/Venture Capital firms” means A

person or investment firm that makes venture investments

This definition is not being used in any part of the RFP so can be

removed

Request denied.

3. Definition RFP

3.24 “Revenue Kilometers” means kilometer travelled during

operations when trips are scheduled for boarding and alighting

of passengers. Dead mileage shall be considered as Non-

Revenue Kilometers.

3.26 "Payable “Dead Mileage / Non Revenue Kilometers” means

those Dead Mileage / Non Revenue Kilometers as defined in

Section 3.25 (b) & (c) which will be paid according to the

specified schedule and conditions of Contract. The dead

mileage will be 23.85 Km for one-way trip to Shahdara Terminal

1. Yes. Dead Mileage will be part of Guaranteed Kms of 191.78

km/bus/day

2. PMA will pay dead mileage in case of trip cancellation due to any

strike or other emergency situation. Section 3.25 of RFP is amended

accordingly and reflected in Addendum No 1

3. Yes. They will be paid in accordance with Clauses 3.25 and 3.26

and 2.4 Km for one-way trip to Gajumatta Terminal

1. Payable Dead Mileage will be part of guaranteed Km of 192

km/bus / day, kindly confirm?

2. Other non-revenue Km should be included as payable dead

mileage, as an example of for any reason the trip is being cancelled

by strikes or riots or variation of routes etc. For the return to depot

buses from shahdara to Gajumatta will be paid or not?

3. For the return to depot buses from shadara to Gajumatta will be

paid or not?

4. Definition RFP

3.31 " Excess Kilometers" means Kilometers Plied exceeding

191.78 Km Per Bus Per Day

It is suggested the excess Kilometers to be calculated on monthly

basis rather than daily basis i.e 70,000/12 = 5,833.33 km

Request denied.

5. Definition RFP

Commencement of Operation date

1. Kindly clearly mention the commencement of operation date from

which the operator starts to raise invoices, please also include the

context as to how the deficient Kilometers working will be calculated,

if the start of operations could not be achieved in time.

Please refer to the delivery deadline as mentioned in Section 10.2.1 of

RFP and 32(4) of the Draft Contract in Addendum No 1, which is within

165 days after signing of the Contract. The commencement date will be

decided as follows:-

1. The commencement date will be within 10 days after the deadline as

deemed suitable by the Client. The payment will start from

commencement date.

2. In case the Operator shows its readiness before expiry of the

deadline, the Client will communicate the commencement date in

consultation with the Operator as deemed appropriate by the Client

but not exceeding aforementioned date in point no 1. The payment

will start from communicated commencement date.

3. In case Operator is ready after the deadline but corridor is not ready,

the Client will communicate the commencement date as deemed

appropriate by the Client. However in such case, payments to the

Operator will be made as per Section 10.1.23 of RFP

4. In case Operator is not ready or partially ready after the deadline but

corridor is ready, Liquidated damages will be invoked. The Client will

communicate the commencement date as deemed appropriate by

the Client based on operational readiness of the Operator.

For adjustments of deficient kilometers, time period will start from first

due payment whichever the case may be.

6. Reserve Buses

The RFP and the contract is silent on the reserve buses as a

percentage of the total kindly clarify

This will be Operator's decision in line with the terms and conditions of

the Contract

7. RFP

10.1.5 Client shall provide state of the art Masstransit stations

with AFC operation as well as elevated and/or fenced

Masstransit corridor

If there is any bumpy patch/track, the impact load will come on entire

bus structure especially on suspension system, tyres, rims, tie rods,

axel etc. ultimately causing severe damage of bus resulting in

increase of maintenance cost and recovery time. Does government

All previous reported defects in the corridor have been taken up and are

currently near to completion. PMA will put its best efforts in resolving any

corridor issues in the future.

As per SLA, Operator will be penalized in case of non-compliance solely

on his part. In case of any bus damages on part of the defected corridor

leading to inefficiency in operations, penalties will not be invoked to the

will compensate the operator this additional cost borne due to track

condition? Further, it is also suggested that operator shall

communicate the track condition to the Client on monthly basis and

the Client shall carry out track repair and maintenance work to

ensure smooth operations.

extent not on Operator's part. However in such cases, Government will

not provide any compensation in case of increase in costs such as

maintenance etc.

8. RFP

10.1.7 Arrange for provision of driver’s console in the buses;

and through the console the control centre will communicate to

the bus-driver the schedules regarding trips, routes, hour of

service, and timing at different station.

10.1.8 Equip every bus with GPS devices and relevant

components (on bus and off bus), that can gather location wise

data and transmit to central servers and related software

modules.

10.1.9 Provide Passenger Information System equipment and

software in buses

10.1.10 Provide depot for Parking of vehicle on at least one-side

of the LMBS Corridor with allied facilities such as washing, and

minor repairs (Civil works only).

All of these Items will be free of cost and no rental will be charged,

including cost of installation.

Yes. However for GPS devices and Passenger Information System

equipment in buses, the Client will arrange coordination between Bus

Operator and AFC-BSS Service Provide for their provisioning in the

buses. AFC-BSS Service Provider will be responsible for installation,

testing and commissioning of equipment in the buses.

9. RFP

10.1.14 For reconciliation of Guaranteed Kilometer, in every

12th invoice, all previous accumulated total kilometers plied

since start of the Contract shall be considered. In case the

Point wise answer to queries raised is as follows:-

1. Yes

2. Yes

3. Full rate cannot be paid for deficient kilometers as variable expenses

average Guaranteed Km/bus/year plied is less than committed

Guaranteed Kilometers for the corresponding time period, the

deficient kilometers will be treated as follows:-

1. The deficient kilometers will be bifurcated month wise for the

corresponding time period in chronological order.

2. For each bifurcated month, the Excess kilometers if available

will be converted to Guaranteed Kilometers. The rate applied

shall be the difference of Guaranteed Kilometer Rate and

Excess Kilometer Rate of the bifurcated month. In case the

Excess Kilometers are not available for the bifurcated month,

the Excess Kilometers will be borrowed from available month in

the chronological order. In that case the rate applied shall be

the difference of Guaranteed Kilometer Rate of the bifurcated

month and Excess Kilometer Rate of the borrowed month The

conversion of kilometers for the bifurcated months shall be

carried forward for onward reconciliations.

3. In case deficient kilometers still remain after following the

above procedure, the remaining deficient kilometers will be

paid according to the following formula:-

Rate / Km = (0.6485 x Bid Value) + previous Cumulative rate

adjustments up to the bifurcated month as per Annex-C

if the bifurcated month falls under the extended period of the

Contract the above formula shall be modified as follows:-


adjustments up to the bifurcated month as per Annex-C

The deficient kilometers paid shall be treated as plied

Guaranteed Kilometers of the bifurcated month for onward

such as fuel, tires, lubricants and maintenance will not be incurred in

this case. The factor includes all fixed costs and profit. Please also

refer to Addendum No 1 as these factors have been modified due to

change in Reserve Price

4. For the extended period, it is assumed all capital costs would have

been paid before contract extension. Variable expenses such as fuel,

tires, lubricants and maintenance will not be incurred in this case.

The factor includes all fixed costs and profit excluding the capital

costs. Please also refer to Addendum No 1 as these factors have

been modified due to change in Reserve Price

reconciliations.

Our understanding of the revenue model is following

1) The guaranteed Km that the authority guaranteeing is total

KM over the life of the project

2) This, in case of deficient KM will also include the previous

paid deficient KM covered in to guaranteed KM by paying

differential of the rate paid earlier of respective months.

3) As per clause 3 after accounting for the above for total

guaranteed km, if less than 70k Km then Km will be paid at

0.6485 of the Bid rate. Why the authority will be paying less

than the guaranteed rate? It should be paid in full. Kindly

share the factor included in 0.6485.

4) For the extended period how the authority calculating 0.2109

factor? What is being included in this factor? it seems other

fixed cost our not included. It should at least be equal to the

sum of variable cost including salaries which as per annexure

C equals to 0.421.

10 RFP

10.1.19 Through AFC-BSS, provide the bus drivers the required

training of the use of the Driver Console.

Is this training free of cost?

Yes

11. RFP

10.1.22 Provide Bus operator the license to operate buses on

the LMBS corridor and the right to use the Depot so that Bus

Operator can perform its obligations in a timely manner.

Yes, PMA will charge license cost to bus operators which is very

minimal i.e. up to PKR 2000/- per bus

Is there any cost of acquiring this License? If yes what are the

charges / fee

12. RFP

10.1.23 Before start of operations, in the eventuality that all 64

buses are fully ready to operate to be legally plying on the

corridor, but the corridor is not operational; during such period,

the Client will pay the Operator at the rate per kilometer for

191.78 km/bus/day, which shall be computed as follows


adjustments as per Annex-C

The period of payment under this Clause shall commence fifty

(50) days from the date of application by the Operator for

vehicle inspection as per following allowances for time to fulfill

all legal requirements:

1) 0.5501 represents what factors of the cost?

2) 50 days seems really high as there is no wait for corridor

completion. In the previous similar RFP the time was 5

days.it is suggested to keep it same to 5 days as additional

cost like interest, salaries utilities etc will be incurred by the

operator.

3) Kindly clearly mention the commencement of operation date

from which the operator starts to raise invoices, please also

include the context as to how the deficient Kilometers

working will be calculated, if the start of operations could not


1. This factor includes only fixed costs excluding variable costs and

profit. Please also refer to Addendum No 1 as these factors have

been modified due to change in Reserve Price.

2. What is referred as previous RFP is RFP for Multan Metrobus

System. There is no change in number of days. Please refer to

the Addendum to RFP for Multan Metrobus System.

3. Please refer to answer to the query at Serial No A(5).

be achieved in time.

13. RFP

10.1.20 Upon completion of the contract period, the Client shall

re-advertise the RFP for procurement of bus operator.

Just as the case in Multan Metro RFP, the existing Bidder should be

given the first right of refusal

The first right of refusal was deleted in the Addendum to RFP for Multan

Metrobus System. Request denied.

14. RFP

10.1.24 During the operations, in the eventuality that all 64

buses are fully ready to operate, but the corridor is not

operational for more than 30 consecutive days; during such

period, the Client will pay the Operator at the rate per kilometer

for 191.78 km/bus/day, which shall be computed as follows:-

1. All previous Excess kilometers shall be converted into

Guaranteed Kilometers. The rate applied shall be the difference

of applicable monthly Guaranteed Rate and paid Excess Rate of

the month in the chronological order from which the Excess

Kilometers are borrowed. The conversion of kilometers will be

carried forward for onward reconciliations as per Clause

10.1.14.

2. After adjustment of excess kilometers, the new rate shall be

computed as follows:-



1. The factor 0.5501 includes only fixed costs excluding variable

costs and profit. Variable costs such as fuel, tires, lubricants and

maintenance will not be incurred in this case. The Factor 0.1413

is for the extended period. It is assumed all capital costs would

have been paid before contract extension. The factor includes

all fixed costs excluding the capital costs, variable costs and

profit. Please refer to Addendum No 1 as these factors have

been modified due to change in Reserve Price

2. Request denied.


If the period falls under extended period of the Contract the

above formula shall be modified as follows:-



The kilometers paid shall be treated as plied Guaranteed

Kilometers for particular period for onward reconciliations as

per Clause 10.1.14.

1. Kindly share the component of costs for 0.5501 in

operation period and 0.1413 in the extended period.

2. Instead of 30 consecutive days the payment from the

authority should be based on 3 consecutive days of

nonoperational corridor.

15. RFP

10.2.3 In addition to these buses, the operator may be directed

within first year after commencement of operations to add up to

25% more buses as per requirement of the client/passenger

demand. Beyond one year, such addition of buses will be

mutual consent.

At the end of first year if the authority asks for additional buses then

remaining payback period for additional buses will be lower than the

older buses therefore the rate should be higher

Yes. The bidders may build the said rate in their bids.

16. RFP

10.2.48 Supply and hand over to the Client before

commencement of operations, 65 infrared thermometers of

fixed standing hand free type with non-contact face recognition,

minimum 8 inch display, HD camera, accurate measurement in

degree Celsius and Fahrenheit, high sensitivity, clear digital

display and sound working for outdoor, industrial durability,

long service life, AC and rechargeable battery powered, audible

alarm beep in outdoor and temperature threshold settings.

What will be the specs for the equipment demanded? Is this one

time cost?

Yes it is one time cost. The Operator will hand over these equipment to

Client before commencement of operations. The generic specifications

to comply with are already defined in the referred Clause.

17. RFP

12.11 Regular third-party audit (financial as well as technical) to

be made an integral part of the Operation. The Client will

arrange and bear the costs of third-party audits.

Does this means that the project will have separate financial

statements? As audits are done on company basis not project basis

Further the audit is already conducted by internal audit department

every month before making every payment

The referred clause deals with PMA audits from a third party. There is

no requirement of separate financial statements for this project on part

of the Operator. However, in case of any data requirements raised by

auditors pertaining to the Operator, the Operator shall facilitate them.

18. Clause 10.2.19

Provide maintenance plan of metro buses in consultation with

the Client, and implement it. The plan must cover procedures

and parameters for preventive and break-down maintenance, as

well as maintenance review procedures. During running

operations, the operator shall submit monthly bus maintenance

The estimated costs associated with maintenance of buses will be

submitted by the Operator in compliance to the referred clause. The

maintenance of bus includes fuel, tires, lubricants and spare part

replacements.

plan along with estimated associated costs in advance to the

Client for its approval.

This clause need to be clarify regarding ‘estimated associated

costs in advance’.

19. Clause 10.2.34

May replace any or all buses in the fleet at its own cost in case

the he buses are no longer capable of meeting the operational

requirements stated in this RFP. The replaced buses shall have

the same brand with compliance to bus specification stated in

this RFP.

What if the same brand stop manufacturing the buses of the same

specifications?

The matter may be covered under Force Majeure clause of the contract.

However, in such case, compliance to the bus specifications shall not be

compromised.

20. Clause 10.2.44

Install surveillance cameras as specified in the bus

specifications. Make necessary arrangements for the extraction

on daily basis, and storage of audio and video data for a period

no less than seven (15) days. The Digital Video Recorder (DVR)

should be provisioned and placed in such a way that it ensures

its safety and keep it intact during accidents especially

including collision of buses. Provide data to the Client upon

receiving his directions within the specified time frame. In case

Operator is unable to provide data, penalties will be invoked as

per Service Level Agreement (SLA).

The data storage period should be 10 days as heavy data will store

Request denied

on daily basis, each bus realized lots of trips in a day. So, it is

requested to keep it up to 10 days. Further there is no hard to

provide guarantee that DVR will work properly in case of bus

collision despite keeping it safe. A single electric fluctuation may

stop working of DVR and this happened in case of collision.

21. Clause 10.2.26

It is expected that driver must possess preferably graduate

degree and shall be tested and declared capable of reading

English instruction/tabs. The drivers hired before start of

operations will be trained once for the use of the Driver Console

by the Client through AFC-BSS; however, the qualification of

driver’s is mandatory for understanding the system parameter

and discipline of the system.

The condition of drivers’ graduation should be removed as it is not

possible in Pakistan to search graduate drivers in such a large

number.

The graduation of drivers is only preferred and not a binding on Operator

in the referred Clause.

22. Shelter facility at end terminal of LMBS corridor

It is requested and proposed to provide shelter facilities at start and

end of LMBS corridor for the Operator’s staff including dispatchers

and drivers as same is provided in Multan Metro Bus Service.

Request denied. Operator is responsible to arrange shelter facilities at

both terminals.

23. RFP

18.5.19 Properly arranged Scanned copy of entire Technical Bid

Scanned copy of Financial Bid shall not be provided in the USB.

in USB.

It has been clearly mentioned in the RFP that scanned copy of

technical copy shall be provided in USB. However, the RFP is silent

regarding the scanned copy of financial proposal. Kindly clarify

whether scanned copy of financial proposal is to be provided or not

in USB.

24. RFP

15 b. One partner will be designated the lead partner and would

enter into legal contract with Client and would be liable to incur

liabilities, receive payments and receive instructions for and on

behalf of any or all partners. A power of attorney to that effect,

legally executed, signed by all the partners shall be submitted

with the Tender

It is requested that in case of JV an AOP should sign the contract

and all the payments should be mode to the AoP directly rather than

the lead partner only.

The Client after due diligence may facilitate the Operator in case

Operator requires the Client to issue the payment cheque in the name of

AOP or JV company.

25. RFP

15 c. There must be at least one locally registered company

(Partner) of good repute and proven track record, in the joint

venture that must be the lead partner.

Any member of the JV can become Lead Member? Does the lead

member have to have relevant operational experience or an

investment company can also become a lead member?

Please refer to Section 15(c) of RFP

26. Contract Request denied

The Client shall pay the amount verified in the Certificate of

Payment within twenty one (21) days inclusive of seven days of

issuance of Certificate of Payment. Payment shall not be made

in advance. The Client shall make payment for the Services

provided, to the Operator, as per Terms of the Contract, in Pak

Rupees, through crossed cheque.

If the authority delays the payment then there should be some

penalty on the authority as well Or Assignment of receivable clause

may be included to eliminate delay in payment or working capital

gap.

27. Contract

Indexation

There is no Kibor indexation applicable in annexure C. It is

suggested to add Kibor indexation as well in the contract.

Request denied

28. Annexure C

For adjustments in Lubricants, base value considered shall be of the month of bid submission.

For adjustments in Tires, Maintenance and Salaries, base values considered shall be of the first complete calendar month after bid submission.

For Lubricant the rates will be average of the whole month or starting

price in the month or ending price in the month as the fluctuation in

pricing varies largely.

Additionally it is suggested to start the indexation from the Bid date

rather than monthly values.

The monthly Whole Sale Price Index as published by Pakistan

Statistical Bureau shall be considered for adjustments. The month

considered as base shall be the month of bid submission.

29. Annexure C

CT The Tires cost will be adjusted every year on January 1; on the basis of Wholesale price index variation in Auto Tires mentioned in Price Statistics published by Pakistan Bureau of Statistics, Government of Pakistan

It is suggested that the indexation of tire cost to be done on quarterly

bases rather than annual basis.

Request denied

30. Annexure D

5.2 Lighting Passenger Comfort

300 lux intensity of light in all areas of bus is only possible if main

source of light has intensity 900 lux or more. Practically, it has been

observed that it 100-150 lux in various internal areas and nooks.

Agreed. The light intensity is modified as 200 lux up to the passenger

seat level and reflected in the Addendum No 1 to the RFP

31. FINES FOR DEFICIENCIES RELATED TO USER OPERATION

Failure to deliver bus camera video to The Client (The penalty will be 500 Km if the video demanded is expected to reveal critical incident such as accident or Operator is unwilling to share the video for his own vested interest)

The penalty of 500 KM should not be there because the DVR

recording may be missing and sometimes it missed (as experienced

in pervious practice) due to multiple reasons like, malfunction of the

hard disk, virus, electric fluctuation, bugs, etc. So it will become hard

to judge the intentions of the operator.

Request denied.

32. KPI In case of Punctuality the margin will be as follows

Punctuality & Travel Time Regularity

In case of Punctuality and Travel Time Regularity there should be a

margin of +/- 30% of the given schedule head. This should be written

in RFP as it is written in case of Schedule Adherence in the RFP.

1. + 30% of the scheduled headway up to 3 minutes

2. +54 seconds for scheduled headways beyond 3 minutes

In case of Travel Time Regularity, the margin will be +60 seconds. The

changes are reflected in the Addendum No 1 to RFP

33. KPI

Reliability of Buses/ No. of Breakdowns

In case of No. of Breakdowns the standard per month of maximum 2 should be for first three years of the contract period and for the remaining five years it should be maximum 10. The buses got depreciate after three years to an extent that the chance of breakdown increase due to multiple technical and mechanical reasons.

Request denied


Failure to follow or acknowledge instructions issued by the Control Center, operations personnel OR Any act/instance which is non-conforming to Authority's Rules/Regulations/Contract/Instructions , not covered in other sections of SLA

30 x A ( Where A = 1 to 100 depending upon sensitivity of event and decision from the Client

The above given clause of the contract should not be generalize; it

should be specific and if it is compulsory to keep it in generalize form

Request denied.

than there should be a penalty of 30 KM only without factor as all

the serious violations already covered in SLA.


Injury caused to the passenger due to negligence in operations including but not limited to improper docking, improper dwell time, improper door operations, improper vehicle acceleration and deceleration etc. In addition to the penalty the case will be dealt as per RFP clause 10.2.37 ( 1000 kms)

As the said penalty is the highest penalty given in SLA; it should be

written in SLA that in order to invoke the above penalty client will

provide medical certificate duly sign and stump by a govt. hospital as

an strong evidence as it is written in the contract that client will

provide strong evidence before invoking any penalty.

Agreed. The modifications are reflected in the Addendum No 1 to RFP.

36. SANCTIONS AGAINST DRIVERS

To drive above speed limits

In this clause a margin of 10 sec should be in written form. For

example if driver drive the bus above speed limit for 10 seconds is

acceptable. This often happens while moving down from elevated

area of the track.

Agreed. The modifications are reflected in the Addendum No 1 to RFP.

37. SANCTIONS AGAINST DRIVERS

To move the bus without fully closing the bus doors

This clause needs to be specific on the part of drivers’ negligence.

For example if bus move without fully closing the bus doors due to

drivers’ negligence than the above penalty should invoke but if bus

In case of mechanical failure leading to improper closing of doors, the

bus is not allowed to continue its trip keeping in view passenger's safety.

In such cases, penalty will be invoked to the extent on Operator's part.

move without fully closing or partially closing of bus doors due to

mechanical reasons than 20 km’s penalty should invoke which is at

page 49

“Inadequate operation of passenger access doors, either due to

damage or incorrect operation including nonfunctional door cameras

and display units which affects boarding and alighting times or safety

of passengers”

38. PENALTIES

MONTHLY ACCUMULATED PENALITES IN KM’S

Less than 100 kms

100-250 Km’s – 70% of Accumulated Penalties in Km’s




Above 1000 Km’s – 200% of Accumulated Penalties in Km’s

It is proposed and requested to revise penalties chart

Less than 100 kms

100-250 Km’s – 70% of Accumulated Penalties in Km’s 251-500 Km’s – 80% of Accumulated Penalties in Km’s 501-750 Km’s – 90% of Accumulated Penalties in Km’s 751-1000 Km’s – 100% of Accumulated Penalties in Km’s

Request denied

1001-1500 Km’s – 125% of Accumulated Penalties in Km’s 1501-2000 Km’s – 150% of Accumulated Penalties in Km’s 2001-2500 Km’s – 175% of Accumulated Penalties in Km’s Above 2501 Km’s – 200% of Accumulated Penalties in Km’s

B. Volvo Pakistan Limited (VPL)

1. 10.2.1 Procure 64 Brand New, Air Conditioned (AC), 18m, Diesel

operated buses as per prescribed specification to be delivered

to Lahore Metrobus Depot at Nishter, within 135 calendar days

from signing of the Contract henceforth called the dead line.

Owing to COVID-19 pandemic, the global supply chain network is

highly affecting especially shipping lines are not under control of any

manufacturer/operator of buses. The stingent requirements at port

requesting for qurantine of shipments may result in additional days

on shipment of Buses to Pakistan. Further to above, the banking

channels are being extra vigilent during these tough times therefore,

taking extra precautions while issuing LCs which take additional time

as regular days.

To ensure quality of product and meeting of all internatioanl and

national standards of buses, we recommend to provide grace period

in Shipment timelines and extend 135 days to 150 days minimum.

The deadline is modified as 165 days and reflected in the Addendum No

1 to RFP

2. 10.2.2 Ensure compatibility with the existing AFC-BSS. It is clarified that AFC-BSS equipment is owned by PMA. The Contractor will be required to ensure compatibility of AFC-BSS equipment in coordination with the bus man The equipment details of AFC-BSS and their respective locations to

be installed in the buses are missing in the tender documents and so

Client will share such details after the issuance of LOA to successful

bidder

are the details of AFC-BSS Contractor to retreive the required

information. The details regarding availability of such equipment are

also missing that whether such equipment will be installed in

Pakistan or Country of Origin of buses as it depends upon the

procurement timelines of such equipment.ufacturer and the AFC-

BSS Contractor

The locations and details of AFC-BSS contractor may be shared and

made part of tender document so that relevant wiring provisions can

be kept inside the buses.The equipment may be made avaialable at

the factory location so that clean installation can take place without

any retrofitting locally in Pakistan.

3. 10.1.7

Arrange for provision of driver’s console in the buses; and

through the console the control centre will communicate to the

bus-driver the schedules regarding trips, routes, hour of

service, and timing at different station.

The equipment details (Dimensions) of driver console equipment are

missing in the tender documents whereas it is critical to operations

and the preferred location of such equipment is also lacking as the

provision have to be kept while designing the bus to ensure the

installation of such equipment. The details regarding availability of

such equipment are also missing that whether such equipment will

be installed in Pakistan or Country of Origin of buses as it depends

upon the procurement timelines of such equipment.

The details of driver console equipment and contractor may be

shared and made part of tender document so that relevant wiring

provisions can be kept inside the buses.The equipment may be

Driver consoles are already installed in existing buses and these

consoles will be shifted to new buses upon their arrival in Pakistan.

Client will share other details after the issuance of LOA to successful

bidder

made avaialable at the factory location so that clean installation can

take place without any retrofitting locally in Pakistan.

4. 10.2.29

Ensure that air-conditioning facility continues uninterrupted

during operation in case of a mechanical break-down of the bus

except in case of engine failure

Mechanical break-down can also include air-conditioning

system break-down and number of other breakdowns such as

blown out fuse that can result in malfunctioning of air-

conditioning inside bus not limited to Engine failure

We recommend to change this clause to allow for other mechanical

breakdowns as well that doesn't allow movement of bus and

specifically Air-conditioning system breakdown

Request denied

5. 10.2.44

Install surveillance cameras as specified in the bus

specifications. Make necessary arrangements for the extraction

on daily basis, and storage of audio and video data for a period

no less than seven (15) days. The Digital Video Recorder (DVR)

should be provisioned and placed in such a way that it ensures

its safety and keep it intact during accidents especially

including collision of buses. Provide data to the Client upon

receiving his directions within the specified time frame. In case

Operator is unable to provide data, penalties will be invoked as


It a typographic error which is corrected and reflected in the Addendum

No 1 to RFP

There is a discrepancy in words and numeric digit mentioned for the

least number of days of data storage

Clarification required as to which requirement to follow

6. 10.2.48

Supply and hand over to the Client before commencement of

operations, 65 infrared thermometers of fixed standing hand

free type with non-contact face recognition, minimum 8 inch

display, HD camera, accurate measurement in degree Celsius

and Fahrenheit, high sensitivity, clear digital display and sound

working for outdoor, industrial durability, long service life, AC

and rechargeable battery powered, audible alarm beep in

outdoor and temperature threshold settings

The use/function of such devices are required to further propose a

solution and meet compliance requirement.

These devices will be placed in stations and not buses. Please also refer

to answer to queries at Serial No A(16).

7. Annexure-D12.2

Each bus shall be equipped with a self disinfectant system with

a liquid tank of sufficient capacity and pressure pump as option

available to a driver with push button to spray the whole bus at

the end of each trip. The system shall generate a mist of a

suitable chlorox type non-flamable self evaporating disinfectant

in the entire bus prior to start of a trip. As a safeguard, the

pump system shall remain disabled while the bus speed is non-

zero i.e. in a moving bus. The mist shall be used to disinfect the

bus in the direction from roof to floor and its discharge points

shall be placed proportionally to cover the entire inside of a

bus.

UV Light is not accepted. However instead of suitable chlorox type non-

flammable self evaporating liquid disinfectant, the Operator may use any

other liquid disinfectant in compliance with available international

standards to fulfill the purpose. The modifications are reflected in the

Addendum No 1 to RFP

There are number of ways in which buses can be disinfected for

potential infections inside bus and mist is one of them.

Repeated use of disinfectant can have long term impact on the

buses interior which may fade and wirin of buses can also get

damaged as PVC is not very soluble in ethanol or isopropanol

(Disinfectnat Mixutre), but prolonged exposure may cause

crazing or stiffening resulting in breakdowns. The damage can

also be done to paint job inside the bus such as fading of seat

colors.

we recommend allowing operators to use other types of disinfectants

as well such as UV lights are being used to treat to interior/exterior

of buses in China. The same UV light disinfectants are being used in

Hospitals as well as they provide better disinfection of equipment

and area. Since the disinfection has to be done while no passengers

are on board, therefore, UV light can be one of the best modes of

disinfectant.

C. M/s PLATFORM TURIZUM

1. Bid Submission Date Extended

Under post Covid 19 circumstances, Bid submission activities are

taking little extra time. You are hereby requested to extend Bid

Submission deadline/date by at least one week.

Agreed. The bid date and time is extended to 27.07.2020 at 1100 hours.

The changes are reflected in the Addendum No 1 to RFP.

2. 1.4 Type of Tender Page # 5

Whether Foreign companies which don’t have local presence in

Pakistan, can participate in the Tender as per clause 13.3 of RFP?

They can participate in a JV with lead member as a locally registered

company.

3. 6(1) Tender Scope Page # 9 The decision is solely on Operator's part. There is no binding in the RFP

Whether Tow-away Trucks needs to be procured by the Bidder or

Bidder can arrange the Tow-away Trucks on Rental basis?

4. Clause 9 Page 11 & Annexure-C Page # 55 & 56

Rate of payment for extra kilometers needs to be rationalized. Rates

mentioned are very less. Only 42 percent of Non-Excess Km Rate

can’t cover variable cost of operating one extra kilometer along with

little profit margin therein.

Due to revision in the Reserve Tender Price, Non-Excess Km rate has

been modified and reflected in the Addendum No 1 to RFP

5. 9 Contract Type and duration Page # 11

Per km rates for Non-excess and Excess Km’s for the probable

extended period of one year are very low. Kindly rationalize the said

rates as per above-clause.

Due to revision in the Reserve Tender Price, the rates for the extended

period have been modified and reflected in the Addendum No 1 to RFP.

The rates as published in the Addendum No1 to RFP will not change,

however, the bidder may adjust its bid price accordingly.

6. 10.1.11 Services Required Page # 11

Kindly elaborate the term “suspension/stopped on Operator’s part”?

What kind of events may fall under the said term?

These include events which lead to suspension or stoppage of

operations and are attributable on Operator's part such as strike from

Operator's staff etc.


It is stated in the said clause that “The period of payment under this

Clause shall commence fifty (50) days from the date of application

by the Operator for vehicle inspection as per following allowances for

time to fulfill all legal requirements”

Kindly amend the portion of the clause because Operator have to

pay the lease installment’s to the bank and any delay in the

commencement of payment in the absence of any mobilization

advance will make it difficult to the Operator to manage the finance

Request denied. Please refer to the answer to queries at Serial No A(12)

issues


Kindly enhance the time period for induction of the buses within 135

days and make it 175 days from the contract signing date while

considering the facts that current Covid 19 situation is making it

difficult to meet stringent timelines and also client must understand

that in all its previous 3 BRT projects, supply timeline could not be

met by any operator because of practical limitation involved therein.

It would not be rational to stick to non-practical/too ambitious

timelines to cause loss of operators as well as client.

Please refer to the answer to queries at Serial No B(1)


Kindly delete the portion of the clause related to “submission of

estimated associated costs to the Client for its approval”. This will

not only delay the maintenance work but also basic purpose of

service level parameters and relevant penalty mechanism for not

compliance will be undermined. Also sharing such information

means sharing of competitive information of bidder

Request denied.


Requirement of Graduate Degree for Bus Driver:-

Kindly delete the word “must” from the said clause and make it

preferably to facilitate hiring of suitable drivers who may not possess

graduate degree.

Agreed. The changes are reflected in the Addendum No 1 to RFP


Kindly modify the said clause and response time should be specified

The response time shall be specified to the Operator in the Operational

SOP's based on location of tow-away trucks and other factors.

with mutual consent of both the Client and the Operator


What will be the specific parameters to consider that buses are not

capable of meeting the operational requirement as per this clause?

or it will be sole discretion of Operator?

It will be sole discretion of the Operator.


Who will be responsible for the Security of the Metro Buses on the

Corridor?

Bus Operator shall be responsible for the security of the buses.


Kindly remove the said clause because it is difficult for the Operator

to arrange the security for the buses on immediate notice for any

place mentioned by PMA. Further in presence of the depot for

parking of the buses, placing expensive assets at any place other

than depot is attracting too much risk for such expensive assets.

Request denied.

15. 10.2.46 (2) Services Required Page # 18

Kindly rephrase the said clause as all activities at the end of each

trip may not be practical/economical.

Request denied.


Kindly remove the requirements mentioned in this clause from the

RFP Documents and Client either itself can purchase the said

equipment or instruct the winning bidder to purchase the said

equipment under a work order from PMA and get the one time

reimbursement accordingly.

Request denied.


This is tantamount to calling our basic competitive information. You

are hereby requested to kindly limit this clause only to Bill of Lading

and certificate of origin and any certificate endorsing Brand New

status of Buses.

Request denied. However, for Operator's facilitation, all indicated

information will be received from the Operator under a Non-Disclosure

Agreement (NDA). The information if shared with any other Government

organization shall be treated as strictly confidential. The modifications

are reflected in the Addendum No 1 to RFP.

18. 12.11 Revenue collection and Payment Page # 19

Kindly delete the said clause because in the presence of penalty

mechanism and performance guarantee, client is already ensuring

that operator maintains technical and financial worth 24/7 to achieve

principal objectives of PMA for smooth operations.

The referred clause comes under the scope of Client and not the

Operator. The said request is invalid.

19. 20 Tender Security Page # 25

Where to place the Tender Security in the “Technical Envelope” or

“Financial Envelope”?

The bidder will submit the original Tender Security with Financial Bid

and copy of the Tender Security with the Technical Bid.

20. 15 of GCC (Payment) Page # 34

It is written in the said clause that “The Client may withhold a

Certificate of Payment on account of defects/shortcomings in the

services provided”. This is an open ended close kindly limit the time

period for such an instance.

Further Delayed payment by the authority to the Operator should

bear late payment charges as per prevailing KIBOR for the delayed

period.

Request denied

21. 24 of GCC (Termination for Convenience) Page # 38

Kindly amend the said clause and take the market value of the

Paying an allowance as compensation for overheads and anticipated

profit to the Operator has been modified from 5% to 7.5%. Other

buses while paying to the Operator. Secondly kindly enhance the

rate of anticipated profit to the Operator and make it 20%. Thirdly

kindly specify the maximum number of days within which

client/operator may settle their payable obligations falling under this

clause.

requests are denied.

22. 25 of GCC (Force Majeure) Page # 39

We are facing force majeure situation currently and client is handling

it very well. Current response of PMA to force majeure situation

should be added in force majeure clause to add clarity therein.

It has been already included. Please refer to Section 10.1.24 of RFP and

Addendum No 1 to RFP.

23. Annex-A Page # 44

Calling of financial information via “Form Tech-8” instead of

“Form Tech-4” at page number of 44 seems typo error. Kindly

amend the same.

This is a typographical error which is corrected and reflected in the

Addendum No 1 to RFP

24. Annex-C Page # 55 & 56

Kindly enhance the Fuel Factor Rate and align it with current fuel

rates along with taking its impact to excess/non-excess etc Km

rates.

Agreed. All factors have been modified due to change in Reserve Price

after incorporating current fuel rate. Please refer to the Addendum No 1

to RFP

25. Key Performance Indicators (Breakdowns) Page # 48

It is suggested that before declaring an incident at corridor as

“Breakdown” a minor reasonable time

(Max 15 Minutes) should be provided to resolve the issue up to

satisfaction of PMA. In case of failure to resolve the issue within the

specified time frame, incident should be declared as Breakdown.

Breakdown for clarity is defined as an event in which a bus encounters a

failure in its system making it incapable of continuing the scheduled trip

and leading to disembarking of passengers. The modifications are

reflected in the Addendum No 1 to RFP

Rizwan

Text Box

ANNEX - B

Addendum 01 to Tender Document

PROCUREMENT, OPERATION, AND MAINTENANCE OF METRO BUSES FOR LAHORE METROBUS SYSTEM

(GAJJUMATTA TO SHAHDARA)

THE PUNJAB MASSTRANSIT AUTHORITY Government of the Punjab

5th Floor, Arfa Software Technology Park (ASTP) 346-B, Main Ferozepur Road, Lahore, Pakistan. Phone: +92 42 99028000 Fax: +92 42 9923 2541

URL: www.pma.punjab.gov.pk

http://www.pma.punjab.gov.pk/

Addendum No.1 to the Tender Document Due to some clarifications required in the RFP document, the following addendum is hereby issued; which shall form a part and parcel of the original document titled " PROCUREMENT, OPERATION, AND MAINTENANCE OF METRO BUSES FOR LAHORE METROBUS SYTEM (GAJJUMATTA TO SHAHDARA)"

,issued and uploaded on July 11, 2020. The contents of this addendum shall supersede/replace pages 05, 06, 08, 09, 11, 13, 14, 15, 16, 18, 19, 38, 42, 44, 45, 46, 51, 52, 55, 56, 60 and 66 of the original RFP document, and shall be read as part of the RFP document uploaded on the following websites:

www.pma.punjab.gov.pk

www.ppra.punjab.gov.pk

The aforementioned modified pages are hereby attached with this addendum with changes as highlighted text.

http://www.ltc.gop.pk/

http://www.ppra.punjab.gov.pk/

1. Invitation to Bid

Punjab Masstransit Authority, Government of the Punjab (GoPb) invites bids for the Tender for “PROCUREMENT, OPERATION, AND MAINTENANCE OF METRO BUSES FOR LAHORE

METROBUS SYSTEM (GAJJUMATTA TO SHAHDARA)” The Tender Number is PMA-TNDA-LMBS-L1/02/2020

1.1. Tender Reserve Price

The Reserve Price for this Tender is PKR 310/- 328/- Per Kilometer excluding Sales Tax on Services.

The estimated Contract Price can be calculated according to the following Formula:-

Contract Price = Rate per Kilometer x Minimum Guaranteed Kilometers per bus per year x

Number of buses x Contract Life

= 310 328 x 70,000 x 64 x 8 = PKR 11,110,400,000 / - 11,755,520,000/-

It may be noted here that

a) The Reserve Price is an estimated price based on Diesel rate of PKR 101.46/- per liter, as notified by

Pakistan State Oil (PSO) on their official website (www.psopk.com), prevalent on advertisement

date of Addendum No 1 to this RFP which is. 10.07.2020. All bidders are required to submit their

bid values based on the aforementioned Diesel rate.

b) The total contract value can only be estimated based on the aforementioned formula due to possible

variation in kilometers plied and adjustments on account of factors such as fuel, lubricants, spare

parts, salaries, taxes etc. during the currency of the contract.

1.2. PPRA Rules to be followed Punjab Procurement Rules 2014, as modified from time to time ,will be strictly followed. These may be

obtained from PPRA’s website:

http://ppra.punjab.gov.pk/PublicPages/prorules1.aspx

In this document, unless otherwise mentioned to the contrary, "Rule" means a Rule under the Punjab

Procurement Rules 2014.

1.3. Mode of Advertisement(s) As per Rule 12, 12(1), and 12 (3) this Tender is being placed online at PPRA's website, as well as being

advertised in print media. The bidding document carrying all details can be downloaded from websites

www.pma.punjab.gov.pk and www.ppra.punjab.gov.pk, for information only.

1.4. Type of Tender This is a National Tender with response time not less than 15 days as per Rule 14.

1.5. Type of Open Competitive Bidding

As per Rule 38(2), Single Stage - Two Envelope Procedure shall be followed. This is as follows: i. The bid shall comprise of a single package containing two (2) separate envelopes.

ii. The envelopes shall be marked in bold and legible letters to avoid confusion, as follows:

a. “ENVELOPE-NO. 1:TECHNICAL PROPOSAL”

b. “ENVELOPE-NO. 2:FINANCIAL PROPOSAL”

iii. Initially, only the ENVELOPE-NO. 1 marked TECHNICAL PROPOSAL shall be opened;

iv. ENVELOPE NO 2 shall be retained in the custody of the Client without being opened;

v. The technical proposal will be evaluated in a manner as per the clauses mentioned in this

document; and proposals which do not conform to the specified requirements as listed in said

document will be rejected.

vi. During the technical evaluation no amendments in the technical proposal shall be permitted;

Page 5 of 82

http://ppra.punjab.gov.pk/PublicPages/prorules1.aspx

http://www.punjab.gov.pk/

http://www.ppra.punjab.gov.pk/

vii. The ENVELOPE-NO. 2: FINANCIAL PROPOSAL of technically qualified bidders shall be

opened publicly at a time, date and venue announced and communicated to the bidders in

advance;

viii. After the evaluation and approval of the technical proposal the Client shall, at a time within the

bid validity period, publicly open the ENVELOPE-NO. 2: FINANCIAL PROPOSAL of the

technically accepted and qualified bids only.

ix. The technically qualified bidder with lowest financial bid will be the successful bidder.

x. PMA will invite the successful bidder to enter into an Agreement.

2. Bidding Details (Instruction to Bidders)

In line with PPRA Rule 27, the bid security fixed for this Tender is PKR 20/- Million. All bids must be

accompanied by a Demand Draft / Pay Order/ Bank Guarantee of PKR Twenty (20) Million (See Price

Schedule of General Condition of Contract) as bid security in favor of “Punjab Masstransit

Authority” issued by a scheduled bank allowed carrying financial transactions in PAKISTAN. Clause

20 gives details on Tender Security.

The bids along with the Demand Draft / Pay Order/ Bank Guarantee, Tender Forms, Affidavits, etc.,

must be dropped in Tender Box placed at the Office of the Punjab Masstransit Authority, 5th Floor, Arfa

Software Technology Park (ASTP), Lahore, PAKISTAN, on or before 1100 hours on 27th July, 2020.

The Technical bids will be publicly opened in the Committee Room of the Punjab Masstransit Authority,

5th Floor, Arfa Software Technology Park (ASTP), at 1130 hours on 27th July, 2020.

The Punjab Masstransit Authority shall hold a clarification meeting at 1100 hours on 06th July, 2020; at

the Committee Room, loor, Punjab Masstransit Authority, 5th Floor, Arfa Software Technology Park

(ASTP), Lahore, PAKISTAN. Bidders in case of any queries for seeking clarifications regarding the

specifications of the services may send their queries in writing at the office of Punjab Masstransit

Authority, 5th Floor, Arfa Software Technology Park (ASTP), Lahore, PAKISTAN, or email to the

designated address on or before 29th June, 2020 or raise them during the Clarification Meeting. All

queries shall be responded to within due time. No query shall be responded if received after the

Clarification Meeting. The minutes of Clarification Meeting shall be considered as part of this RFP.

The bidder must submit bids on the basis of complete fulfillment of requirements. Failure to meet this

condition will cause disqualification of the bidder. The bidder shall submit bids which comply with the

Bidding Document. Alternative bids will not be considered. The attention of bidders is drawn to the

provisions of Clause on “Determination of Responsiveness of Bid” regarding the rejection of Bids,

which are not substantially responsive to the requirements of the Bidding Document.

The contact detail for all correspondence in relation to this bid is as follows:

Email: [email protected]

Punjab Masstransit Authority

5th Floor,

Arfa Software Technology Park (ASTP),

Lahore, PAKISTAN

Page 6 of 82

mailto:[email protected]

Services submitted by a bidder in response to RFP.

3.14 “RFP” means Request for Proposals, including any amendments that may be made by the

procuring entity for the selection of bidder.

3.15 “SBD” means Standard Bidding Documents.

3.16 “SCC” means the Special Conditions of Contract.

3.17 “Services” means the tasks to be performed by the bidder pursuant to the Contract as listed under RFP Section 10.2

3.18 “TEC” means the Technical Evaluation Committee, constituted for the purpose of evaluating

the Proposals received.

3.19 “Terms of Reference” or “TOR” means the document which explains the objectives, scope of

work, activities, task to be performed, respective responsibilities of the procuring entity and the

bidder, and expected results and deliverables of the assignment.

3.20 “VC/Venture Capitalist/Venture Capital firms” means A person or investment firm that makes venture investments

3.21 "Works" means work to be done by the Operator under the Contract.

3.22 “GoPb” means Government of the Punjab

3.23 “GoP” means Government of Pakistan

3.24 “Revenue Kilometers” means kilometer travelled during operations when trips are scheduled

for boarding and alighting of passengers. Dead mileage shall be considered as Non-Revenue

Kilometers

3.25 “Dead Mileage / Non Revenue Kilometers” means kilometer travelled when trips are not

scheduled for boarding and alighting of passengers. The examples of Dead Mileage are

a) Kilometers travelled outside the LMBS Corridor for any reason whatsoever.

b) Kilometers travelled from Depot Exit to Station/Route terminal to start a trip.

c) Kilometers travelled from Station / Route terminal to Depot Entrance, after completing the

trip or after cancellation of a trip due to emergency situation as directed by Control room.

d) Kilometers travelled from corridor to Depot in case of any maintenance work / fueling /

breakdown during operations

e) Kilometers travelled by an empty bus inside the corridor which is unable to board

passengers during operations due to any reason whatsoever.

f) Kilometers travelled that are unassigned by the Client.

g) Kilometers travelled in violation of the schedule or conditions/instructions of the schedule.

Schedules are further clarified in Clause 10.2.4

3.26 "Payable “Dead Mileage / Non Revenue Kilometers” means those Dead Mileage / Non

Revenue Kilometers as defined in Section 3.25 (b) & (c) which will be paid according to the

specified schedule and conditions of Contract. The dead mileage will be 23.85 Km for one-way

Page 8 of 82

trip to Shahdara Terminal and 2.4 Km for one-way trip to Gajumatta Terminal

3.27 "Non Payable “Dead Mileage / Non Revenue Kilometers” means those Dead Mileage / Non

Revenue Kilometers as defined in Section 3.25 (a), (d), (e), (f) & (g) which will be not be paid

according to the conditions of Contract.

3.28 "Penalty Kilometers” means accumulated kilometers for each month which will be fined due

to lapses and non-conformances as per Service Level Agreement. The fines shall be computed

as per Clause 10.1.25 and deducted from monthly payments.

3.29 "Guaranteed Kilometers / Non Excess Kilometers" means Kilometers Plied up to 191.78

Kilometers Per Bus Per Day

3.30 "Guaranteed / Non Excess Kilometer Rate" means Bid Value subject to adjustments as per

Annex-C

3.31 " Excess Kilometers" means Kilometers Plied exceeding 191.78 Km Per Bus Per Day

3.32 "Excess Kilometer Rate" means (Bid Value x 0.4258) subject to adjustments as per Annex-C

3.33 "Bus Breakdown" means an event in which a bus encounters a failure in its system making it

incapable of continuing its scheduled trip and leading to disembarking of passenger(s).

4. Headings and Titles In this document, headings and titles shall not be construed to be part thereof or be taken into

consideration in the interpretation of the document and words importing the singular only shall

also include the plural and vice versa where the context so requires.

5. Notice

5.1 In this document, unless otherwise specified, wherever provision is made for exchanging notice,

certificate, order, consent, approval or instructions amongst the Bus Operator and the Client, the

same shall be:

5.1.1 in writing;

5.1.2 issued within reasonable time;

5.1.3 served by sending the same by courier or registered post or by hand to their principal

office in Pakistan or such other address as they shall notify for the purpose; and

5.1.4 The words "notify", "certify", "order", “consent”, “approve”, "instruct", shall be

construed accordingly.

6. Tender Scope

Punjab Masstransit Authority, GoPb, invites/requests Proposals (hereinafter referred to as “the

Tenders”) for the Procurement, Operation and Maintenance of buses, as outlined in this

document. In the first phase, PMA is looking for induction of 64 Brand New 18-m Articulated

Air conditioned (AC) Diesel buses.

The Bus Operator’s scope of work is as follows;

1. Procurement of buses and tow-away trucks including payment of all applicable taxes,

insurance, and transportation to Lahore Metrobus Depot.

Page 9 of 82

• There are station amenities such as water coolers, water motors, washrooms, ticket booths,

Ticket Vending Machines, Announcement System, Surveillance Cameras, Passenger

Information screens, gensets, transformers, turnstiles etc. Washrooms, water motors and

transformers are located outside the station at varying accessible distances from the stations

• Automated Fare Collection (AFC): Two types of electronic fare media are used i.e. token and

smart card which are validated at turnstiles before entering into the platforms

• Intelligent Transportation System (ITS) at intersections providing Metrobus Signal Priority.

• Terminal stations i.e. Shahdara and Gajjumatta have bus turnarounds and bus parking space

• Operations is monitored and controlled through Command & Control Center located in Arfa

Karim Software Technology Park (ASTP), 5th Floor, Ferozpur Road, Lahore

9. Contract Type and Duration

Contract will be for procurement, operations and maintenance of buses for a period of 8 Years

from commencement of operations. The duration may be extended based on running condition

of buses as mutually agreed between the Parties.

In case if at the expiry of the Contract, new operator has not been engaged, deployed and ready

to take over the operations, the duration of the Contract will be automatically extended till

successful engagement, deployment and take over by the new Operator; however such automatic

extension shall not exceed 01 year after the expiry of the Contract.

In case of any extension in the Contract after 08 years from commencement of operations, the

new payment rate shall be computed as follows:-

Guaranteed / Non-Excess Rate per Km = (0.5625 0.5978 x Bid Value) + previous Cumulative

rate adjustments as per Annex-C

Excess Rate per Km = (0.4258 0.4752 x Bid Value) + previous Cumulative rate adjustments as

per Annex-C

Sponsorship of Operation: Punjab Masstransit Authority– GoPb

Technical Evaluation: Punjab Masstransit Authority, GoPb.

Contract Signing: Formal Contract will be signed between technically qualified bidder with the

lowest financial bid, and the Client (Punjab Masstransit Authority, GoPb).

10. Services Required

Contractual obligations Roles and Responsibilities shall be as under:

10.1 The Client Shall:

10.1.1 Undertake and complete a competitive and transparent bidding process to select the successful

bidder.

10.1.2 Follow PPRA Rules 2014, as revised from time to time, and procedures for bidding process to

ensure transparency and economically efficient outcome.

10.1.3 Advertise the project to initiate the procurement process and conduct evaluation of bids

(technical and financial) submitted against this tender document.

10.1.4 Select only one operator for operation of LMBS.

Page 11 of 82

3. In case deficient kilometers still remain after following the above procedure, the remaining

deficient kilometers will be paid according to the following formula:-

Rate / Km = (0.6485 0.6077 x Bid Value) + previous Cumulative rate adjustments up to

the bifurcated month as per Annex-C

if the bifurcated month falls under the extended period of the Contract the above formula

shall be modified as follows:-

Rate / Km = (0.2109 0.2055x Bid Value) + previous Cumulative rate adjustments up to the

bifurcated month as per Annex-C

The deficient kilometers paid shall be treated as plied Guaranteed Kilometers of the

bifurcated month for onward reconciliations.

10.1.15 Develop and notify detailed specifications of the Metrobuses. All Buses to be introduced under

this project would have to conform to these specifications. The detail of Urban Bus

Specifications is attached as (Annexure-D) with this document. The buses shall have system

brand name and brand color only.

10.1.16 Open an escrow account jointly operated by authorized representatives of the Client and the

Bus Operator.

10.1.17 The Client may consider allowing advertisements inside the bus, in which case it will define the

size, nature, etc of the advertisements. Revenue proceeds of such advertisements or any non-

fare activity , if allowed, will be credited to Metrobus Authority Fund Account.

10.1.18 Be responsible for the conduct and functioning of all staff employed in the PMA. The PMA

staff shall provide efficient services, polite and courteous behavior towards operator, and

passengers. The Client shall be liable for any misconduct or unreasonable offense of its

employees and shall take prompt and appropriate action.

10.1.19 Through AFC-BSS, provide the bus drivers the required training of the use of the Driver

Console.

10.1.20 Upon completion of the contract period, the Client shall re-advertise the RFP for procurement

of bus operator.

10.1.21 Provide and notify fare structure and business rules for Bus operation

10.1.22 Provide Bus operator the license to operate buses on the LMBS corridor and the right to use the

Depot so that Bus Operator can perform its obligations in a timely manner.

10.1.23 Before start of operations, in the eventuality that all 64 buses are fully ready to operate to be

legally plying on the corridor, but the corridor is not operational; during such period, the Client

will pay the Operator at the rate per kilometer for 191.78 km/bus/day, which shall be computed

as follows

Rate / Km = (0.5501 0.5010 x Bid Value) + previous Cumulative rate adjustments as per

Annex-C

The period of payment under this Clause shall commence fifty (50) days from the date of

application by the Operator for vehicle inspection as per following allowances for time to fulfill

all legal requirements:

Page 13 of 82

i. Two (2) days for vehicle inspection by the Transport Department and

ii. Three (3) days for registration by the Excise and Taxation Department

iii. 45 days to make the corridor operational

It is clarified that after the Operator has met all the aforementioned requirements then this payment shall be made upon invoicing and is not to be withheld on account of procedural or any other delays.

The kilometers paid shall be treated as plied Guaranteed Kilometers for particular period for

onward reconciliations as per Clause 10.1.14.

10.1.24 During the operations, in the eventuality that all 64 buses are fully ready to operate, but the

corridor is not operational for more than 30 consecutive days; during such period, the Client

will pay the Operator at the rate per kilometer for 191.78 km/bus/day, which shall be computed

as follows:-

1. All previous Excess kilometers shall be converted into Guaranteed Kilometers. The rate

applied shall be the difference of applicable monthly Guaranteed Rate and paid Excess

Rate of the month in the chronological order from which the Excess Kilometers are

borrowed. The conversion of kilometers will be carried forward for onward

reconciliations as per Clause 10.1.14.

2. After adjustment of excess kilometers, the new rate shall be computed as follows:-

Rate / Km = (0.5501 0.5010 x Bid Value) + previous Cumulative rate adjustments as

per Annex-C

If the period falls under extended period of the Contract the above formula shall be

modified as follows:-

Rate / Km = (0.1413 0.1314 x Bid Value) + previous Cumulative rate adjustments as

per Annex-C

The kilometers paid shall be treated as plied Guaranteed Kilometers for particular

period for onward reconciliations as per Clause 10.1.14.

10.1.25 Implement the Service Level Agreement and levy penalties in case of deficiencies in

performance. For purpose of this Sub-clause it is clarified that penalty shall be computed as

follows:

Penalty Amount (PKR) = R x ∑K

Where:

R = Adjusted Non Excess Km Rate (Refer to Annexure-C)

∑K = Total penalty kilometers in the invoiced month

10.1.26 If any of the tracker devices becomes irresponsive or non-functional due to any reason, keeping

in view the public convenience, the operation of buses shall not be terminated and bus will

complete its trips. In such an eventuality the Client will validate the manual log book entries of

the Operator / Service Provider to calculate the actual plied kilometers through manually

generated reports by the AFC-BSS after taking into account the system generated data of the

relevant period in the previous month, and such validation will be acceptable to the Operator /

Service Provider.

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10.2 The Operator shall:

10.2.1 Procure 64 Brand New, Air Conditioned (AC), 18m, Diesel operated buses as per prescribed

specification to be delivered to Lahore Metrobus Depot at Nishter, within 135 165 calendar

days from signing of the Contract henceforth called the dead line.

10.2.2 Ensure compatibility with the existing AFC-BSS. It is clarified that AFC-BSS equipment is

owned by PMA. The Contractor will be required to ensure compatibility of AFC-BSS

equipment in coordination with the bus manufacturer and the AFC-BSS Contractor

10.2.3 In addition to these buses, the operator may be directed within first year after commencement

of operations to add up to 25% more buses as per requirement of the client/passenger demand.

Beyond one year, such addition of buses will be mutual consent.

10.2.4 Must ensure to ply the buses and follow the specified schedules and instructions by the Client.

The specified schedule from the client will include at least daily assignment of Revenue Trips,

Payable Non Revenue Trips, Headways, Speed Limits, Dwell Time Limits, Number of buses to

park along with parking locations and parking timings. Failure to complete the assigned jobs

would result in deductions of unassigned kilometers and penalties as per Agreement.

10.2.5 Only one operator shall carryout LMBS operation on the Green-line.

10.2.6 Must employ adequate, well-trained staff including at least two Transport Engineers to perform

all duties and responsibilities stated in this RFP ; including all roles/duties to be performed on

the LMBS corridor, Depot, fueling operation, and general fleet management. Operator must

deploy at least one representative to be stationed at the LMBS Command and Control Center

during the operational hours. The representative will act as a liaison for coordination between

PMA and Contractor for effective monitoring and control of bus operations.

10.2.7 Obtain all necessary permits under all applicable Laws of Pakistan required to procure the

buses. Also obtain all necessary permits/licenses/certificates required to run the

operations of buses.

10.2.8 Obtain route license from The Client and vehicle fitness certificates as prescribed in the Punjab

Motor Vehicle Ordinance

10.2.9 Carry out all responsibilities laid out in this document.

10.2.10 Cooperate with all other LMBS service providers and to the extent possible facilitate their

operations in the LMBS system.

10.2.11 Engage and deploy suitably skilled personnel for procurement, operation and maintenance of

the Buses, and maintenance/replacement of all related equipment/components in buses in a

timely manner and at its own cost, and participate in all meetings, committees, etc, as directed

by the Client from time to time.

10.2.12 Be responsible for the conduct and functioning of all staff employed in the Operation. The bus

operator shall ensure efficient services, polite and courteous behavior towards passengers and

representatives of the Client and other related departments/entities of the GoPb. The bus

operator shall be liable for any misconduct or unreasonable offense of its employees and shall

take prompt and appropriate action.

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10.2.13 Prior to procuring, the bus operator shall submit detailed specifications, documentation, and

manuals of related buses being procured for operation and maintenance.

10.2.14 Adhere to timelines of the Operation implementation specified in this RFP.

10.2.15 Provide monthly reports on progress of the Operation implementation as per scope defined in

this RFP

10.2.16 Impart meaningful and timely training to all Driver/staff associated with the Operation.

Operator will train the drivers for all kind of operational requirements including but not limited

to Trip Efficiency, Punctuality, schedule adherence, precision docking, Headway Regularity,

Travel Time Regularity, Avoidance of Bus Bunching, Minor Repair Works, emergency

handling including breakdowns / accidents, customer dealing, safe and comfortable driving,

reading and understanding English instructions/tabs of On Board Units (OBU), cooperation

with PMA staff, Driver actions that can invoke penalties etc. Operator will ensure that these

trainings are conducted prior to implementation of operations as well as on time to time basis.

Operator will submit the training plans and records if desired by the client. The client may

proceed to check and evaluate the results of the training.

10.2.17 Operator will make sure that all hired drivers have valid PSV licenses. For this purpose the

Operator shall ensure at its own costs the validity of licenses before hiring any driver.

10.2.18 Guarantee smooth operations and functioning of all buses during the entire contract period

10.2.19 Provide maintenance plan of metro buses in consultation with the Client, and implement it. The

plan must cover procedures and parameters for preventive and break-down maintenance, as

well as maintenance review procedures. During running operations, the operator shall submit

monthly bus maintenance plan along with estimated associated costs in advance to the Client

for its approval.

10.2.20 Implement the maintenance plan of metro buses

10.2.21 Allow authorized Punjab Masstransit Authority staff (and other authorized Government

personnel) for inspection of buses at depot and corridor during operation

10.2.22 Take prompt and reasonable action for resolution of each complaint – including complaints

received from the Client related to the operation of buses.

10.2.23 Bear the cost of license/Route permit and that for the registration of the buses.

10.2.24 Comply with the provisions of the applicable Motor Vehicles Ordinance / Act, the regulations

and rules framed in the standards and all other applicable local, provincial, and federal laws.

The Inability of the bus Investor(s) / Operator(s) to comply with rules, regulations and

procedures will be penalized as per penalty mechanism.

10.2.25 Comply, complete, and follow all reasonable commands, directions, and requirements of the

Client in respect of the operation, including directions and requirements that ensure public

safety and security. The inability of the Operator to comply will be penalized as per penalty

mechanism.

10.2.26 It is expected that driver must possess preferably graduate degree and shall be tested and

declared capable of reading English instruction/tabs. The drivers hired before start of operations

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10.2.40 Establish workshop and spare parts inventory in the provided Depot. The availability of spare

parts should be sufficient enough to maintain the quality of operations.

10.2.41 Maintain and manage all available utility connections in Depot and at other locations such as

rotaries, terminals etc. for facilitation of Operator's staff. Arrange, maintain and manage new

connection where required.

10.2.42 Arrange, maintain and manage shelter facilities for its staff if required at any Station / route

terminals / rotaries etc.

10.2.43 Provide and install up to Twenty Five (25) stickers per bus as per instructions/format provided

by the Client. Service Provider shall also be responsible for their periodic maintenance.

10.2.44 Install surveillance cameras as specified in the bus specifications. Make necessary

arrangements for the extraction on daily basis, and storage of audio and video data for a period

no less than seven fifteen (15) days. The Digital Video Recorder (DVR) should be provisioned

and placed in such a way that it ensures its safety and keep it intact during accidents especially

including collision of buses. Provide data to the Client upon receiving his directions within the

specified time frame. In case Operator is unable to provide data, penalties will be invoked as


10.2.45 Follow the instructions of the Client Regarding Night - Parking of Metrobuses. For purpose of

this Clause if and when such instructions are given, the security of the buses shall be the

responsibility of the Service Provider.

10.2.46 Perform the following activities in the bus at the end of each trip

1. Dry mobbing and litter picking.

2. Disinfection with self disinfectant system as specified in bus specifications. Arrange for the

supply of disinfectant liquid at terminals if required.

3. Spraying air freshener

4. Collection of any leftover passenger belonging and hand it over to Station Security

Manager

10.2.47 Provide Controller Area Network (CAN) module in buses capable of providing data including

acceleration, deceleration, breaking (All kinds of Break), gear shifting, fuel information, engine

RPM, bus speed, doors control (open/close) information, bus saloon temperature

data/information, engine temperature data/information, battery data/information. The CAN

module manual shall be in English with proper identification of wire and terminal

numbers/tagging as per actual installed in the bus. Provide detailed information on the protocol

used in CAN module and its compatibility factor. Arrange a translator with technical support if

required, in case of any understanding of the system required by the Client or its representative

10.2.48 Supply and hand over to the Client before commencement of operations, 65 infrared

thermometers of fixed standing hand free type with minimum 01 year warranty, non-contact

face recognition, minimum 8 inch display, HD camera, accurate measurement in degree Celsius

and Fahrenheit, high sensitivity, clear digital display and sound working for outdoor, industrial

durability, long service life, AC and rechargeable battery powered, audible alarm beep in

outdoor and temperature threshold settings,

10.2.49 Submit the following documents before commencement of operations

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1. The copies of Letters of Credits (LCs) for Import of Buses & Equipment

2. The Commercial Invoices for Purchase/Import of Buses.

3. The Bill of Ladings

4. Certificate of Origin.

5. The Goods Declaration notes (GDs) for Import filled with Pakistan Customs

For Operator's facilitation, all indicated information will be received from the Operator under a

Non-Disclosure Agreement (NDA). The information if shared with any other Government

organization shall be treated as strictly confidential.

11. Key Service-level Parameters The performance indicators for provision of service are attached as Annexure-B.

12. Revenue Collection and Payment

12.1 The Client will open a Masstransit Authority Fund Account (MAFA) in a suitable branch of the

Bank of the Punjab (BOP) in Lahore.

12.2 An escrow account shall be opened by the Client in the same branch of BOP. The escrow

account will be jointly operated by authorized representatives of the Client and the Bus

Operator.

12.3 The AFC-BSS contractor shall arrange printing of the cards/tokens, based on card/token design

specified by The Client

12.4 Sale of tickets (cards/tokens) shall be the responsibility of the AFC-BSS contractor.

12.5 For activation and subsequent recharging of cards (Smart cards) and tokens/throwaway media,

the AFC-BSS contractor shall arrange “Bulk Initialization Machines (BIM)”,and place BIMs at

premises specified by The Client.

12.6 BIMs, and/or top-up/Point of Sale (POS) machines will only initialize/top-up media if there is

sufficient balance available. AFC-BSS Contractor must first transfer sufficient balance amount

into the Government Escrow Account, and the BOP will subsequently generate an instruction to

the E-ticketing solution provider to issue equivalent credit for loading in the BIM/POS machine.

12.7 The revenue collected each month will be disbursed to the Operator, and any shortfall will be

arranged by the Client through MAFA.

12.8 Payments from the Escrow Account will be made to the Bus Operator based upon agreed

policies, formulas, and reconciliation reports from AFC-BSS as per terms and conditions of this

RFP

12.9 If there is surplus balance in the Escrow Account, the amount will be retained by the Client. If

there is deficit in the Escrow Account (that is, all service providers cannot be paid) then The

Client will arrange for the deficit amount through MAFA and make payments that are due.

12.10 Payment to the Bus Operator shall be made against actually plied Kilometers according to the

schedule on monthly basis subject to clause 3.24 to 3.32

12.11 Regular third-party audit (financial as well as technical) to be made an integral part of the

Operation. The Client will arrange and bear the costs of third-party audits.

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23. TERMINATION FOR INSOLVENCY

If the Operator, or any member in case of JV, becomes bankrupt or otherwise insolvent, the

Client may, at any time, without prejudice to any other right or action / remedy it may have, by

written notice served on the Operator, indicate the nature of the insolvency and terminate the

Contract, in whole or in part.

24. TERMINATION FOR CONVENIENCE

24.1. The Client may, at any time, by written notice of 30 days served on the Operator, terminate the

Contract, in whole or in part.

24.2. The Services which are complete, or are scheduled to be completed by the Operator, within thirty

working days after the receipt of such notice, shall be accepted by the Client. For the remaining

services, the Client may elect:

24.2.1 To have any portion thereof completed and delivered; and

24.2.2 To cancel the remainder and pay the Operator by:

1. Purchasing all buses, toe-away vehicles, repairing vehicles, and workshop

equipments like tools, equipments, spare parts, furniture, and construction of diesel

station provisioned till date by the Operator (taking into consideration depreciated

values). For the purposes of this clause the price of buses, vehicles and workshop

equipments will include taxes, custom duties, freight charges, registration charges

and the interests charged by the financing institutions.

2. Paying an allowance as compensation for overheads and anticipated profit to the

Operator, 5% 7.5% of value of rest of the contract value calculated at the rate of

70,000 km per year per bus.

24.3. For purposes of calculations of payments, the Client and the Operator shall appoint a reputed

firm of Chartered Accountants through mutual agreement who will follow the methodology of

calculation which is just, even and fair to both parties.

24.4. All of the accounts or remaining payables under this clause, on the part of either of the parties,

shall be paid / adjusted within thirty (30) days (or such longer period as the Client may allow in

writing) from the day on which notice of termination under clause 24.1 shall come into effect.

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receiving new bank guarantee shall return the previous bank guarantee in lieu of Performance Security to the Operator.

3 Signing of Contract The Client shall, after receipt of the Performance Security from the successful Bidder, send the Contract provided in the Tender Document, to the successful Bidder. Within ten working days of the receipt of such Contract, the Bidder shall sign and date the Contract and return it to the Client.

4 Start operation of buses

The induction of buses shall be as per following program;

64 Air Conditioned, 18 m , Brand New, Diesel Operated, Articulated buses to be delivered within 135 165calendar days from signing of the Contract to Lahore Metrobus Depot at Nishter, henceforth called the deadline

5 Liquidated damages for failure / configuration of Services by the Operator

If and when applicable, liquidated damages (LD) shall be levied as follows:

LD (PKR) per day in case of buses = (Factor F x 191.78 x Number of Buses x Bid Price) LD (PKR) per day in other cases = (Factor F x 100 x Bid Price) For 0 – 10 days Factor F = 0.25 For 11– 20 days Factor F = 0.50 For 21 – 30 days Factor F = 0.75 For 31 days and above, Factor F =1.00 However, the amount so deducted shall not exceed, in the aggregate, the value of the performance security. The Liquidated Damages are attributable to such part of the Services as cannot, in consequence of the failure / delay, be put to the intended use, for every day between the scheduled delivery date(s), with any extension of time thereof granted by the Client, and the actual delivery date(s) (This penalty will also be invoked on the failure on the part of the Operator to meet commitments given by him in the technical proposal and failure in compliance to the bus specifications). It is clarified that LDs stated in this clause may be levied until such time the Operator has failed/delayed the start of operation as per conditions described in this document. After the start of the operation any further service/performance related failures/delays shall be penalized as per Service Level Agreement (Annexure-B).

6 Legal Status to Work in Pakistan

The Bidder must be allowed and meet all conditions set forth by the GoP to work with all concerned parties of the private, public, and not for profit sectors.

7 Contract Duration The duration of this Contract will be 08 years starting from commencement of operations.

Page 42 of 82

ANNEXURE-A: TECHNICAL EVALUATION CRITERIA

It is mandatory to score minimum 70 marks and non-zero marks in criteria at Serial No 1,2,4,6,7&8 In case of JV, marks shall be evaluated jointly for all member unless stated otherwise.

Sr No.

Criteria

Max. Marks

Comment/Description Evidence Required

1

Number of implementations of successful Bus operations for a period of no less than 01year (Urban/Intercity Public routes)

15

Number of Routes Operated :- Less than 1 = 0 Points 1 to 2= 5 Points 3 to 5= 10 Points 6 or more =15 Points

Copy of Route Permits OR Contract Document OR Letter of Award OR Any other valid document for evidence

2

Maximum bus fleet maintained and operated currently

15

Less Than 10 = 0 Points 10 to 20= 4 Points 21 to 30= 8 Points 31 to 50 = 12 Points 51 or more =15 Points

Registration Certificates in case of Buses owned OR Lease Agreement (for a period of not less than one year of which at least three months have been completed as of the date of bid) in case of Buses on Lease OR Any other valid document for evidence

3 At least one year Operational Experience of Bus Rapid Transit

5 Yes = 5 Points No = 0 Points

Copy of Route / License Permits OR Contract Document OR Letter of Award OR Any other valid document for evidence

4

Total number of human resource managed by the company

10

Less than 30 = 0 Points 30 to 50 = 4 Points 51 to 100= 6 Points 101 to 300= 8 Points 301 or more =10 Points

List of Human Resources Employed stating Designation and numbers

5

Number of years of bus operations (Bus Operations including but not limited to Urban and Intercity)

10

Number of years:- Less than 5 = 0 Points 5 to 6 = 2 Points > 6 to 7= 4 Points > 7 to 8= 6 Points > 8 to 9= 8 Points > 9 to 10= 10 Points

Copy of Route Permits OR Contract Document OR Letter of Award OR Any other valid document for evidence (In case of JV, applies to any one single member with maximum years of experience)

6

Average Annual Turnover of Transport Business in last three years in PKR Millions

20

< 800 = 0 Points 800 to 1000 = 5 Points >1000 to 1250= 10 Points >1250 to 1500 = 15 Points >1500 = 20 Points

Form Tech-8 TECH 4 along with its attachments

7

Net Worth of Transport Business in Last Year in PKR Millions (Total Assets - Total Liabilities)

10

Less than 150 = 0 Points > 150 to 200 = 3 Points >200 to 300 = 6 Points >300 = 10 Points


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8

CURRENT RATIO (Ratio of current assets of the firm to its current liabilities in the last Fiscal Year)

10

1 and More = 10 Points 0.9 to less than 1 = 8 Points 0.8 to less than 0.9= 6 Points 0.7 to less than 0.8 = 4 Point 0.6 to less than 0.7 = 2 Point Less than 0.6 = 0 Marks


9

DEBT RATIO (ratio of total liabilities to total assets in the last Fiscal Year)

5

0.5 and Less = 5 Points More than 0.5 to 0.6 = 4 Points More than 0.6 to 0.7= 3 Points More than 0.7 to 0.8= 2 Points More than 0.8 = 0 Marks

Form Tech-8 along with its attachments

TOTAL 100 Minimum Passing Marks = 70

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ANNEXURE-B: SERVICE LEVEL AGREEMENT (SLA)

In case of breach of SLA parameters, penalties will apply supported by concrete evidence.

Scope:

• The SLA describes target performance levels which the bidder shall aim to deliver for the Services

outlined in this RFP. It also lists the procedures for managing unavailability of Services / negligence /

inefficiency on part of the Operator, and associated penalties which will be applied if bidder fails to

deliver any service performance targets in accordance with this Agreement.

• The Operator will be exempted from delays or slippages on SLA parameters arising out of delays in

execution or due to delay in approval or review from the Client's side. Any such delays will be notified

in writing.

• Penalties shall be levied as per the following formula:-

Penalty Amount (PKR) = R x ∑K

Where:

R = Adjusted Non Excess Km Rate of the invoiced month (Refer to Annex-C)

∑K = Total penalty kilometers in the invoiced month

• The total monthly penalty amount shall not exceed more than 10% of same monthly payment to the

Operator.

• Successful bidder / Operator must notify the vehicle defect to the Authority affecting daily operations ,

via email, fax, and/or telephone, as soon as it becomes aware of the fault, and must also keep the

monitoring cell informed of progress towards resolution in a timely manner.

• For measurement of Trip Punctuality described at Serial 2 of the table "Key Performance Indicators",

the minimum acceptable limits of the gap between actual and scheduled bus time will be as follows:-

o + 30% of the scheduled headway up to 3 minutes

o +54 seconds for scheduled headways beyond 3 minutes

• For measurement of Travel Time Reliability described at Serial 3 of the table "Key Performance

Indicators" minimum acceptable limit of the gap between actual and scheduled bus time will be taken

as + 60 seconds

• For measurement of Schedule Adherence / On Time Performance described at Serial 4 of the table

"Key Performance Indicators", the following criteria shall apply:-

o Minimum number of locations other than route terminals for measuring arrivals / departure times

is three

o Minimum acceptable limits of the gap between actual and scheduled bus time is +30% of the

schedule headway.

o The number, location and acceptable limit is subject to change as per requirement of the client

keeping in view the minimum criteria.

• For execution of KPI regarding Bus Bunching at serial 5 of table "Key Performance Indicators",

Bunching shall be established if headway between two successive buses dispatched in the same

direction reduces to 10% (or less) of the scheduled headway measured at any point along the route.

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Delaying operation without cause. 15

Stopping bus at station for a time lesser than specified in the schedule 50

Overtaking vehicles of the same service without the authorization of PMA /

Client

25

To run out of fuel during trip 50

Interrupting traffic light crossings due to congestion of the station. 25

Air Conditioning not as per the prescribed bus specifications 35

Response time to tow away the stalled vehicle more than specified by the

PMA / Client

100

Failure to deliver bus camera video to The Client (The penalty will be 500 Km if the video demanded is expected to reveal critical

incident such as accident or Operator is unwilling to share the video for his own

vested interest)

50

Tow away trucks deployed are not as per numbers and/or on locations

described in the plan provided by the PMA / Client. (Fine will be for each

tow away truck non-compliant to this criteria x No of days of non-

compliance)

200

Failure to follow or acknowledge instructions issued by the Control Center,

operations personnel OR Any act/instance which is non-conforming to

Authority's Rules/Regulations/Contract/Instructions , not covered in other

sections of SLA

30 x A

Where A = 1 to 100 depending

upon sensitivity of event and

decision from The Client

Failure to arrange repairs of the damages to PMA Property caused by the

Operator within the prescribed time frame.

25 x No of days delayed

Injury caused to the passenger due to negligence in operations including but

not limited to improper docking, improper dwell time, improper door

operations, improper vehicle acceleration and deceleration etc. In addition

to the penalty the case will be dealt as per RFP clause 10.2.37

1. Minor Injury

2. Major Injury / death

In case of major Injury / death, evidence will include medical report from

the hospital.

1. 50

2. 1000

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SANCTIONS AGAINST DRIVERS

CONDUCT DESCRIPTION FINE (NO. OF KMS)

Failure to carry personal and/or vehicle identification. 5

Using non-personal On Board Unit (OBU) Driver Card 50

Communicating with passengers without any purpose or authorization

during normal operations.

35

Refusal to provide information 10

Slight infringement with other buses 10

To cross a red light 50

To reverse in trunk routes, stations or portals without authorization 20

To carry weapons of any kind 10

Disobedience to authorities 20

Drunkenness on duty or smoking while driving 20

To cause an accident due to irresponsible behavior 20

Incorrect approach to platforms and/or alignment between bus and station

doors. Driver has to maintain minimum gap between bus and station doors

as specified by the PMA / Client

30

To drive above speed limits for sustained ten (10) seconds 50

Stopping bus ahead of the stop bar 10

To take Passengers illegally 5

Abandoning and/or alighting from vehicle without cause and/or

authorization from the PMA / Client

100

Verbal or physical ill-treatment of passenger (referring to driver) Termination of the Driver

To charge tariffs inside the vehicles of the trunk route system 10

To move the bus without fully closing the bus doors 500

FINES OF INSTITUTIONAL OR ADMINISTRATIVE NATURE

Description of the infraction Fine (No. of

KM’s)

Failure delivers information required by the PMA / Client, or delivers same

outside the terms which for this purpose the PMA / Client may establish.

25

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ANNEXURE-C: ADJUSTMENT OF THE RATE PER KM OF MBS ROUTE AND PAYMENTS

There are two categories of plied kilometers as follows:-

I. Non Excess Kilometers = Kn = Kilometers Plied up to 191.78 Kilometers Per Bus Per Day II. Excess Kilometers = Ke = Kilometers Plied exceeding 191.78 Km Per Bus Per Day

Similarly there are two categories of rates applicable to plied Kilometers as follows:-

I. Rate for Non Excess Kilometers = Rn = Bid Value (subject to adjustment if any) II. Rate for Excess Kilometers = Re = (Bid Value x 0.4258) (subject to adjustment if

any)

PAYMENTS Payment for Non Excess Kilometers = Pn = Rn x Kn Payments for Excess Kilometers = Pe = Re x Ke

Total Gross Monthly Payment(PKR) = PT = Pn + Pe Non Excess and Excess Rate Adjustment

• The relative weighting within the cost structure of the bid value is described in the table and shall

be used to calculate the variation of cost per Kilometer .

• Calculation of adjustments is subjected to variation in base values, which for various categories

shall be taken as follows:-

o For adjustments in Fuel, base price considered shall be of that which prevailed on the day

of bid submission advertisement date of Addendum No 1 to RFP i.e. 10.07.2020

o For adjustments in Lubricants, base value considered shall be of the month of bid

submission.

o For adjustments in Tires, Maintenance and Salaries, base values considered shall be of

the first complete calendar month after bid submission.

The adjustments in the rate per km will be subjected to subsequent variations in the base values

and procedures laid down in the coming sections.

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• The parameters established for calculating the cost basket are estimates and therefore, failure to

actually meet the same will not entitle any party to request adjustments in the calculation

procedure of tariffs nor in the economic compensation of any kind.

• The Adjusted Bid Rate Rn for monthly payment of Non Excess Kilometers shall govern

irrespective of whether it is higher or lower than the original Bid Rate.

Categories Factor Per Km

Fuel = F 14.54 17.4

Tyres = T 3.89 3.68

Lubricants = L 2.64 2.50

Maintenance = M 12.41 13.79

Salaries = S 8.62 8.37

Percent increase or decrease applicable to all categories = PI

Where,

PI = [(New Value – Previous Value) / Previous Value] x 100

∆CF ∆CF = (PI Fuel x F x Bid Value) / 10,000

Fuel increase / decrease as per notification of the GoP. The source for prices of High Speed Diesel (HSD) shall be of Pakistan State Oil (PSO)

∆CT The Tires cost will be adjusted every year on January 1; on the basis of Wholesale price index variation in Auto Tires mentioned in Price Statistics published by Pakistan Bureau of Statistics, Government of Pakistan

∆CT= (PI Tires x N x Bid Value) / 10,000

∆CL The cost increase in lubricants will be adjusted Monthly on the basis of Wholesale price index variation in Mobil Oil mentioned in Price Statistics published by Pakistan Bureau of Statistics, Government of Pakistan

∆CL= (PI Lubricants x L x Bid Value) / 10,000

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3.2 Ergonomics a Interior Free Standing Height (Front) 2.1 m - 2.4 m b Floor Height from road level Exactly 900 mm (High Floor - Level Boarding )

Section 4: Passenger Safety 4.1 Introduction

Passenger safety, speed and security of movement while boarding, accessing and leaving seated positions and alighting is paramount to the provision of a service that is attractive and timely to the public, and one in which they can have confidence.

4.2 Stanchions/handrails and Grab Handles

Stanchions/handrails and Grab handles should be high-visibility contrasting color from either floor to ceiling or seatback to ceiling, as locations indicates, should be fitted throughout the length of the bus and close to the aisle. The height of grab handles should facilitate passenger in having comfortable standing position.

4.3 Over hang hand rails should not be higher than 1900 mm.

4.4 Knurling is not encouraged for general cleanliness and hygiene reasons.

4.5

Safety and Emergency exit provisions should be fully compliant to acceptable international standards including but not limited to signs, safety instructions, emergency roof exits, fire extinguishers, emergency hammers, emergency bells, switching of pneumatic doors to manual operations, door cameras etc.

Section 5: Passenger comfort and Use 5.1 Seating a Passenger Area 0.202 m2 Area per passenger

b Seat design & material

Seats should be ergonomically designed, placed keeping in view the passenger comfort & durability to withstand daily wear & tear. Seats should be covered with water and dust proof fire retardant material.

c Provisions for specially challenged people

Provision for minimum one wheel chair with provision for seat belt, wheel chair anchorage etc. Minimum four Color coded seats near access doors for specially challenged passengers

5.2 Lighting Passenger Comfort Energy efficient lights which should provide light intensity of min 300 200 LUX in all internal areas up to the passenger seat level

Section 6: Design Features of Bus 6.2 Bus Drive Right Hand Driven bus (Steering on the right side)

6.3 Bus Design

The bus will be designed to carry daily commuters and shall be suitable for daily operation of 16 to 20 hours in an urban passenger transport system with peak load (Each passenger weighing 68 Kg average) of about 120% of bus capacity, average journey speed of about 18 km/h with frequent stops/starts. The maximum attainable speed would be in the range of 80 Km/hr with speed limiting device. Components used in the bus would be of heavy duty design

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in CAN module and its compatibility factor.

Section 12: Additional Features to safeguards against COVID-19 and associated strain of viruses:-

12.1 Air Flow System of the bus

The air-system of the bus shall be specially designed with option available to the driver with push button to collect all breath air from the roof and exhaust it without recycling during passenger trip. Meanwhile fresh dust free / filtered air of equal proportion is to be pumped in from the driver side of the bus for normal breathing of passengers

12.2 Self Disinfectant System

Each bus shall be equipped with a self disinfectant system with a liquid tank of sufficient capacity and pressure pump as option available to a driver with push button to spray the whole bus at the end of each trip. The system shall generate a mist of a suitable chlorox type non-flamable self evaporating disinfectant or any other liquid disinfectant in compliance with available international standards to fulfill the purpose in the entire bus prior to start of a trip. As a safeguard, the pump system shall remain disabled while the bus speed is non-zero i.e. in a moving bus. The mist shall be used to disinfect the bus in the direction from roof to floor and its discharge points shall be placed proportionally to cover the entire inside of a bus.

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