the public sector in partnership with visa europe
TRANSCRIPT
This information is not intended, and should not be
construed, as an offer to sell, or as a solicitation
of an offer to purchase, any securities
The Public Sector
In partnership with Visa Europe
Carol Heath
Caroline Birchinall
Prepaid Centre of Excellence
Visa Europe
18th November 2010
Agenda
• A bit about Visa
• General Points about issuing Prepaid
• Card Issuing
• Back office
• Protecting your investment
• Next steps
Visa making a difference in Europe
In 2009 there was in
excess of:
• €10bn spent on Visa
prepaid cards
• 15m Visa prepaid
cards in circulation
• 130 million Visa
prepaid transactions
Government programmes represent 25% of the current prepaid market
Why Visa Prepaid?
Technology
• Partial Auth and Balance Return
• Visa Load and Activation Service
• Contactless
• Instant issuance kiosks
• Original Credit
• Mobile
• Simply One
• CodeSure
Operations
• Implementation
Guides
• Operating
Regulations
• Smooth card
Design approval
Marketing
• Visa Youth Prepaid Web site content
• Merchandising and packaging
• Best cases studies & market research
• Visa Partnerships: Olympics, FIFA
• Packaged propositions
• Prepaid profitability model
• Consumer research
Corporate
products
Consumer
products
Public
Sector
products
Prepaid in Context
Consumers
• Online Shopping
• Travel money
• General Spending
• Credit Building
• Gifting
• Money remittance
• Youth
Corporations
• Payroll
• Insurance claims
Management
• Supplies Purchasing
• Compensation
• T&E Expenses
• Incentives &
Promotions
Public sector organisations
• Supplies Purchasing
• Central Government
Payments
• Local Authority
Payments
• Education expenses
• Charity disbursements
Page 6
●Partnership
●Complexity
●Education for both partners
●Revenue
General Points
Page 7
●Staff Training
●Distribution
●Communications
●Pricing and Charges
●Usage Restrictions
Citizen Issues: Card Issuing
Page 8
●Support for vulnerable / elderly clients
●Card Security
●Service Level Agreements
●Emergency Payments
●Loyalty or Discount Schemes
Cardholder Issues: Card Usage
Page 9
●Stock control
●Lost / Stolen Reporting
●Data Integrity
Back Office Issues: Issuing / Reissuing
Page 10
Back Office Issues: Funding and Management
●Security of Funding and Process
●Funding
- Speed
- Capacity
●Management
- Float
- Processes
●Errors and Reconciliation
Page 11
●Transfer of Data
●Data Protection Legislation
●Data Storage Requirements
●PCI DSS
Back Office Issues: Data Security
Page 12
●Information Requirements
●Banking Legislation
●Leveraging Data
Back Office Issues: Reporting
Page 13
●Technical
●Operational
- Emergency Payment
- Training
- Helpline Support
●Citizen
- Feedback
●Bank / Government Sign Off
Back Office Issues: Testing
Page 14
●Ensure that the staff are fully educated about the
product and the management of the product
●Product Design is the key to success
●Regular Reviews
Protecting Your Investment
Case StudyLewisham Borough Council - London
● Weekly allowance paid to young people leaving the council’s care
● Previously paid in cash at the council’s office resulting in large
amounts of cash being stored at the council’s office and young
peolple having to carry their weekly cash payment around
● Payment by card reduces council staff workload allowing them to
focus on the needs of the young people
● A safer, more secure and convenient mechanism for the recipient
Result:
Lewisham’s payment processing costs
reduced by 60%
Case StudyUK Government Home Access Scheme
● Launched February 2010
● UK government scheme to offer free computers and
broadband internet access to 270,000 underprivileged
families with children aged 7 – 14
● Families are issued with a prepaid card which can only be
redeemed as selected participating retailers
Result:
I great example of prepaid cards supporting
an educational grant scheme
UK Border Agency - Azure card
• Government Home Office approached Sodexo to replace existing
paper voucher system with a payment card usable across a range of
retailers
• Restricted loop private label prepaid card developed
• Given to individuals with no right to stay in the UK
• Stops the current practice of “well meaning” charities exchanging
paper vouchers for cash
• Distributed via the Asylum Seekers Accommodation providers
• Value on the card can be “capped” each week to ensure that the
spend is taking place correctly
• Reporting is provided daily and weekly to UKBA
This information is not intended, and should not be
construed, as an offer to sell, or as a solicitation
of an offer to purchase, any securities
Thank You